Database Users

Problems with PC Suite after upgrade

I am putting my problem here as i am a new member.
My PC Suite for X10 was working fine but last week i received firm ware update R2BA024 over the air. After that update, I tried to install PC suite on a new (as i bought a new PC) computer. however, after installation, PC suite gives message for software update, after following all the steps, at the stage where PC suite ask to remove the phone battery for 5 seconds and than connect the USB cable with phone while holding the BACK button, once i follow this step, my computer gets stuck and than i have to re-boot it. I tried installation on a 3rd computer as well to check but problem remains the same. However, if connect to my previous (1st) computer it does not show any message of software update and works well.
Can any body let me know what could be the problem and how i can over come. As presently it seems that I can no longer use PC suite on new computer.
Thanks

Hi.
PC Suite doesn't work with the X10, it's PC Companion you need to install.

lol
XperiaX10iUser said:
Hi.
PC Suite doesn't work with the X10, it's PC Companion you need to install.
Click to expand...
Click to collapse
I agree wahhhh Can't stop laughing maybe his new with the android phone lol.... any way your x10 every computer is fine and its work flawlessly..ones u connected into your computer it will prompt u first the sdcard and u will see some option and u can install the pc companion coz its already inside the sdcard ohh

Sorry Guys for my mistake!! Its actually PC companion (wrongly mentioned PC Suite). As mentioned in the my question, I was already using it on a different computer and worked fine. Also i installed update service.
But now on new PCs both are not working. I am sure that there is no problem with the PCs as i checked PC companion on 2 different PCs and problem remains the same. Problem started after upgrade from RF 14 to R2BA024
Thanks for your support again

hi
zurkal said:
Sorry Guys for my mistake!! Its actually PC companion (wrongly mentioned PC Suite). As mentioned in the my question, I was already using it on a different computer and worked fine. Also i installed update service.
But now on new PCs both are not working. I am sure that there is no problem with the PCs as i checked PC companion on 2 different PCs and problem remains the same. Problem started after upgrade from RF 14 to R2BA024
Thanks for your support again
Click to expand...
Click to collapse
what os version you have on ur new pc? is it windows 7, vista, xp? my nephew have windows7 laptop wen i plug in the usb cable onto my x10 it detects the new software and it installed automatically,,,, now you ca install pc companion and update service right from ur sdcard
on my laptop i have windows xp and its run flawlessly with no prob.....

I am using Windows XP professional. I have downloaded the latest version of PC companion version 2.00.142 and SEUS version 2.10.7.15. Both works well with my old PC as they were installed before firmware upgrade OTA to R2BA024. But incase i install these on a new PC and connect phone, PC gets stuck during the process as mentioned above.

ahhhhh!!!!! now i know what's the problem you need to factory reset your phone to refresh all the setting and update....but before that you need to back up your data..... go to settings-sd card & phone storage -factory data reset.... it won't deleted mp3,images,
wile the others to be deleted is contact,files, application downloaded, setting from the network but its ok it will prompt you automatically after you reset the phone....
good luck..... cross finger......

Thanks for the support. Just one more question - After Factory reset would i be able to receive again the latest firmware - R2BA024

Ahhhhhhh!! tried factory reset, re-installation of PC companion but problem remains the same. Computer gets stuck

zurkal said:
Ahhhhhhh!! tried factory reset, re-installation of PC companion but problem remains the same. Computer gets stuck
Click to expand...
Click to collapse
what is the error message you get from pcs that does not work???

I had the same "problem"... Try this - Uninstall PC Companion > download the latest version (http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/pccompanion/xperiax10?cc=gb&lc=en) > Install new version

I donot get any error messags. After pc companio installatjon it says softwafe update is available. But at at the stage where it ask to remove phone batter for 5sec and than connect phone while holding the back button when i do so computer gets hang. I will try to provide screen shots later as well to give more clear understanding

Well as nothing was going well so i decided to go back to my old computer for a try. I uninstalled Companion and SEUS and than reinstalled PC companion on the my old PC. After reinstall Campanion showed the same message of a software udate available here as well. So I started the upgrade process again and it started downloading, installation was also started with out any problem. However, at the installation finalisation stage (very final stage) i would get a an error message that installation was not succesful and to try again. Tried several times and during this try again process I all most brick my phone as well as at one stage my phone started showing yellow Exclaimation mark (I was almost dead) But than lucky the update process completed and phone rebooted succesfully.
So i went back to new my compture to check it their AND every thing was fine there as well. PC campanion is working perfectly fine on it. I also checked it an a 3rd PC also for the sake of checking and there as well every companion worked fine.
After software upgrade, my phone now also has the option of Sync with Sony web as well as before it only showed the option of sync with gmail.
What exactly was the problem!! am unable to sort it out so far. And I wonder what will happen if there is another upgrade available????

Can't Connect via USB

So I had my phone rooted, and removed some of the ATT apps using instructions from here: http://androidforums.com/samsung-captivate/124736-t-bloatware-getting-your-way-delete-some.html
After doing all this, the phone still worked fine, but as of today I can't seem to connect via USB. ADB doesn't see the phone, and even if I disable USB debugging and attempt to just connect as mass storage, the drives don't show up in my computer like they used to.
I attempted a windows rollback to just before I installed the drivers, then reconnected the phone, but I did not get any message about unknown devices, and the phone doesn't seem to be in my device manager.
Can anyone help me out here?
Edit: Running Windows 7 x64

you erased something you werent supposed to. dl the dump posted here & move it to an Micro SD. Put it in your phone and use a program to move it from external to internal memory then load back all the apps you deleted.

If I had deleted something, shouldn't USB connectivity have died right after I did that, and not after a night of doing nothing with the phone?
Either way, How exactly would I go about restoring from that stock dump that was posted?

Mine is doing the same thing. Had a hard time with the windows 7 drivers to begin with though.
I am going back to XP when I get home. Will see if it will recognize it then.
Sent from my SAMSUNG-SGH-I897 using XDA App

Hm, an update on my situation: 3g watchdog died on me a couple times (gave me the popup, asked me to force close), so I decided to reboot the phone, and now everything works like it used to. I had also restarted my PC since the last time I tried (and failed) to connect over USB.
So if anyone else is having similar problems, I guess try rebooting both the phone and your computer.
I'm going to be keeping a copy of that "Rooted Stock System Restore" update.zip on my phone from now on, just in case.

The first Captivate I got from AT&T did the exact same thing right out of the box. I actually had to return it for another unit. Hopefully that was just a freak thing though.

I had a similar issue with windows 7 when I was first trying to connect via usb. Not sure if this will work for you, but I had to plug it into my rear port, the front ones didn't work just for the captivate.
Sent from my SAMSUNG-SGH-I897 using XDA App

it seems im having the same probs too i removed the att stock apps that were in one of the posts, im downloading samsung kies atm to see if that will help...
Edit, it did...windows and ADB redetected it.

I also rooted my Captivate and removed all of the AT&T crap. USB connection is still working fine under Windows 7 x64. Didn't install Kies or drivers either.

Halleleujah!
I had the same problem. Got this file from Samsung, and it worked on my Win7Ultimate 64 bit machine.

Try making sure you are back to touch wiz and see if it works... Worked for me.

I had some issues trying to get my phone to connect also ...
Windows Vista64 Ult.
Initially the MTP driver would hang when the phone was connected, and then eventually it would indicate that the installation was successful, then it would re-install itself after about 5 minutes. This was an endless loop which was severely draining of my system resources causing other applications to hang as well. I removed the drivers and ...
I downloaded the USB drivers from Samsung and installed them, when I connected the phone the computer did not recognize it, nor did the display on the phone indicate that it was plugged in. I tried several different USB ports.
I then changed the mode to mass storage and the phone was recognized, but both the internal and my secondary memory cards displayed 0 bytes free of 0 bytes available.
I downloaded the UK version of Kies, this was an utter waste of time. The Kies utility was not able to connect to the phone at all. I mass storage mode Kies displays an alert that it is not compatible, and the same goes for media player mode. If left in Kies mode the phone displays "connected", but the Kies utility just displays "connecting" and never progresses. Uninstalled Kies, and re-installed the Samsung driver ...
Connected the phone in Media Player mode, which is allowing me to access both memory locations without difficulty. Though windows pisses me off every time I connect the phone because it wants to sync windows media center with the phone ... though this is easily ignored.
Has anyone gotten the Kies utility to work with the captivate?

Battlehymn said:
I downloaded the UK version of Kies, this was an utter waste of time. [...]
Has anyone gotten the Kies utility to work with the captivate?
Click to expand...
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Try the Canada version, that's been working great for me, in Kies mode and all.

I had the similar kind of issue, look for the thread with ODIN and windows drivers, that is what worked for me...

For those who can't connect with Kies

After half an hour trying I have just found a working solution how to connect your SGS in Kies. Here is the deal:
Start Kies, put phone's USB settings in Kies mode. Connect your phone to the PC. Wait until MTP App show "Connected". Go to your PC's Device manager, find Portable Devices and select Disable on GT-I9000. Do not wait for the disabling process to be completed, just disconnect the USB cable. Now connect the USB cable again, wait the MTP App on the phone to show you the message "Connected" and choose Enable on GT-I9000 in Device Manager. After a few seconds your phone should be ready in Kies
I tried this both on x86 and x64 Windows 7 and it works for me.
I hope this will help! And I hope there isn't another thread with this solution. If there is - I'm sorry

i cant wait to get home and try this... another 10h to go
but if this helps ur a geniues

celeronix said:
After half an hour trying I have just found a working solution how to connect your SGS in Kies. Here is the deal:
Start Kies, put phone's USB settings in Kies mode , go to your PC's Device manager, find Portable Devices and select Disable on GT-I9000. Do not wait for the disabling process to be completed, just disconnect the USB cable. Now connect the USB cable again and choose Enable on GT-I9000 in Device Manager. After a few seconds your phone should be ready in Kies
I hope this will help! And I hope there isn't another thread with this solution. If there is - I'm sorry
Click to expand...
Click to collapse
Will put this in the FAQ if we have some confirmations for its effectiveness

when i first bought my phone it worked with kies, but after flashing it to a different firmware there was nothing i could do to get it to connect. i had deleted drivers, re-installed, etc etc but nothing worked. what ended up working was putting the phone in download mode, plugging in the usb to both phone and pc, then putting the phone into recovery mode, and as soon as the recovery menu popped up my device was recognized and the correct drivers were reinstalled and all was fine again

hondaguy said:
when i first bought my phone it worked with kies, but after flashing it to a different firmware there was nothing i could do to get it to connect. i had deleted drivers, re-installed, etc etc but nothing worked. what ended up working was putting the phone in download mode, plugging in the usb to both phone and pc, then putting the phone into recovery mode, and as soon as the recovery menu popped up my device was recognized and the correct drivers were reinstalled and all was fine again
Click to expand...
Click to collapse
If you still have this problem, please try my method and tell me if it works

I had issues and I also tried this method. But it didn't help
Last thing I tried was to format the internal SD. That did the trick for me....

The biggest problem with getting the phone to connect to Kies is two fold:
1) MTP application will ONLY launch from the home screen (touchwiz screen). NOT from any app. drawer / launcher screen
2) If USB mode on the phone is set to Ask on Connection, MTP won't launch due to the USB app. being open (see 1) above)
If you set USB to Kies mode and then ensure you are on the home screen of the phone with nothing else running, Kies WILL connect

Also remember the 16+ size extension bug.
So a full wipe on ur I internal sd card is a good solution just make sure u back it up tour hdd

I also did a "Driver recovery" from Kies and it worked after that. Although MTP driver failed to install for me in this case.

Make sure to update to the latest version of Kies ( Now 1.5.1.0074.45 ) as this version seems far more reliable when connecting the phone

I recently discovered that the culprit of Kies continuously trying to connect to phone was caused by wrong MTP driver selected.
Under WinXP
After phone connected in Kies Mode..Go to Device Manager/Portable device..
If you see a device labeled as "MTP xxx or Portable device.." ,wrong MTP driver or older driver has been used..For my case, a Microsoft 2004 MTP driver was selected.
To fix it.
1) Do a manual driver update..for my case ,i let the driver wizard to search automatically..this round, another newer Microsoft driver was found..in fact 2 of them.. after installing the drivers(Microsoft 2006 MTP driver,2 are listed..). .Now Device Manager/Portable device listed "GT-i9000" ,Kies immediately found my phone.
Driver name that worked are "wpdusb.sys" and "wudfrd.sys" found under \windows\System32\drivers\..

celeronix said:
If you still have this problem, please try my method and tell me if it works
Click to expand...
Click to collapse
You must not understand English. The entire reason I posted a comment was to share how I overcame this issue, so that would mean I no longer have this issue

Probable Fix for Kies
Friends,
I have also faced the same problem (while connecting my SGS via Kies MTP was crashing). It used to work earlier so I started to remove Applications and data in the reverse order of Installation. After I removed "Dolphin Browser HD" and all saved bookmarks it started working.
This may be a probable solution if you also have Installed Dolphin Browser.
~Gaurav
India.

2 different issues.
MTP crashing on phone is independent from Kies on PC cant detect phone.

i couldnt use kies either but i wasnt worried as i hardly have free time now..
this was a simple fix and now it workes perfectly for me.
sorry about the late replay.
thanks

I'm glad that it works for you

try this
try #9 on
http://forum.xda-developers.com/showthread.php?p=8046872#post8046872

You might be interested in my little APK (SGS Toolbox). I first created it to have it read the product code from the nv_data file to allow you to check whether it has been modified after a firmware update. But now I added some extra options, of which one is the option to check whether there are new firmware updates available in KIES by issuing the same request KIES does when checking for new firmware. This way you don't have to connect your phone to your computer all the time to check for new updates in KIES. Note: It sends JM1 as the current firmware version to find the latest. I might send the actual phone's firmware version once I figured out how to find it. See: http://forum.xda-developers.com/showthread.php?t=778244

Thanks, I'll give it a try

Deleted. Wrong thread.

[Q] USB composite device driver not found

Hay,
i tried to reset my X2 and ih stoped at half of the customizing proces. It stayed that way all nigt. Than I hard reseted it again. Now when I try to turn it on is stops at sony ericsson logo. I tried to pres volume down button together with power button and it worked! White screen with SE logo. Folowing instructions from SE PC Companion repair proces, I conected it with PC, and than regognition of new device started. Message apeared "USB composite device driver not found" and PC companion couldn't find/repair it because device was not installed properly. I tried it on 4 diferent PC's, with diferent windows, with latest software and drivers. Any idea what to do? And how can i find SEUS to instal it? I know that there is similar treads but not for this phone. Bad english, sorry.

solved
SEUS found, phone recognised. Yey!

unsuccesful
The Update was unsuccesful! F! What now?

idea? anyone?

hi everyone
I'm facing the same problem, my computer can't identify x2 when I connect it "windows 7 ultimate 32 bit"
it gave me unknown device when I opened the device manager and windows update can't find the device drivers.
what should I do to let it recognize my device in order to complete the update
by the way , my phone is not usable now , it is just hang on windows logo when I switch it on and removing the battery the only way to switch it off
I really need your help guys, I have been trying SEUS for more than week

Can no longer connect to phone via laptop

Hi I have been running Android nand 2.2 for some time now and have been increasingly frustrated by the number of people complaining of a high pitched hiss when I call them , I have witnessed this and decided to investigate , my initial indications were that it may be a radio so I decided to do a complete rebuild and go from there.
My problems have a risen as I can no longer connect to the phone via PC , e.g. I was trying to use the Task29 exe to clean the phone and booted the phone into the 3 color band screen and it detected the USB connection , however when I run Task29 (or any rom for that matter ) they eventually come back after "Verifying phone contents screen" and say that the phone could not be detected
I have never had this before usually connects straight away , however I had not attempted to connect since my last rom build , I am bit vague about the details but seem to remember using the clockwork method to deploy it
So I am wondering if somehow I have messed something up or is it simply a drivers issue and if so how would I replace them?

uninstall the drivers and reinstall them

Thx, I got the same result by trying it on a laptop that hadn't seen the phone before , it all worked then, just for ref if I uninstall the drivers won't it simply reinstall the same ones or do I have to delete something on the laptop itself , or is it likely to be a corrupt driver and reinstalling cures?

sometimes it happens, ihad it happen the other day, i had to remove the device from device manager and let it reinstall the drivers for it to be picked up for flashing again

Make sure you have windows mobile device center installed. It has the necessary drivers for detecting a phone in bootloader(tri-color) mode and also when you are flashing Mag or CWM partitions