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I bought a $21 dictionary from Hallmark, for my BlackBerry. When I upgraded, the dictionary stopped working on my Blackberry. It was somehow deactivated. They won't transfer the purchase to Android. In the end, I ended up with nothing. I feel cheated. This is theft because I lost the dictionary I bought. They are giving me silly excuses. My phone number is the same, my email address is the same, the credit card number is the same. The won't do it.
Sometimes I understand why some software companies are
attacked by software pirates.
So when you buy software, it's like you are really renting it for the time you keep the same device.
That's why iPhone, the Apple store, and iTunes work great, and beat the customer service of any other company. this would have never happened with their online app store.
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From: Handmark Inc [mailto:[email protected]]
Sent: Sunday, July 04, 2010 10:09
Subject: FW: BlackBerry App World™ - Order Confirmation (Order #8525898114) [Incident: 100703-000219]
FW: BlackBerry App World™ - Order Confirmation (Order #8525898114)
Discussion Thread
Response (Matt L.) 07/04/2010 09:09 AM
Hello,
Since this purchase was made through the Blackberry App World we would not be able to exchange the purchase out for your Android device. The reason for this is that App World orders do not register on through Handmark. We do not have access to refund or credit these purchases as they are not register through us. We apologize for any inconvenience. If you have any further questions please let us know.
Thanks,
Customer (Rob M.) 07/03/2010 02:41 PM
Hello,
I bought this software 4 months ago, but since then I upgraded my BlackBerry to an Android. I still have the same cell phone number, and the company (Sprint) is the same. When customers upgrade, do we lose our previous software?, or is it possible to credit the previous software purchase towards the purchase of the equivalent dictionary for the Android?
Thank you very much,
From: [email protected] [mailto:[email protected]]
Sent: Friday, February 26, 2010 00:41
Subject: BlackBerry App World™ - Order Confirmation (Order #8525898114)
<https://drh.img.digitalriver.com/DRHM/Storefront/Site/rimmktpl/pb/images/notifications/header.jpg>
Thank you for ordering from BlackBerry App World™ on February 25, 2010. The following email is a summary of your order. Please use this as your proof of purchase.
Subtotal
Tax
TOTAL
$19.99
$1.77
$21.76
For support with the BlackBerry App World™ client, please visit <http://blackberry.com/appworld/support> App World Support.
Copyright © 2009 All Rights Reserved | <http://na.blackberry.com/eng/legal/> Legal | <http://na.blackberry.com/eng/legal/privacy_policy.jsp> Privacy | <http://store.digitalriver.com/store/rimmktpl/en_US/ContentTheme/pbPage.TermsOfSaleUS> Terms and Conditions
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You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
No. No. No.
The previously bought software should still be working on my Blackberry.
When you buy an additional computer, you end up with TWO computers. And you can always use the old software on your old computer.
I cannot use my old software on my Blackberry because the old software was disabled.
If they won't transfer to another platform, at least they should not disable the application I paid for from the old device and leave me with nothing.
Disabling the software you previously bought from your old device is not normal. I have friends with old iPhones, and most of the applications they bought still work even after the cell was disconnected. (they needed to jailbreak it at a retailer. Here in NY usually Indian or Chinese retailers will do it for you.)
They use it as an iPod touch.
I cannot use my Blackberry as an "BB iPod touch."
Sadly this happens in this forum every day. People that come from Blackberry or Windows Mobile feel like they need to have their apps back. But I had an iPhone and spent more than 130 bucks on apps. And you don't see me complaining. Its obvious that you wont get your money back or your app.
**** paid for apps
Sent from my PC36100 using XDA App
Actually hallmark is right
If you bought office for Windows does that entitle you to get office for MAC
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Fixter said:
Sadly this happens in this forum every day. People that come from Blackberry or Windows Mobile feel like they need to have their apps back. But I had an iPhone and spent more than 130 bucks on apps. And you don't see me complaining. Its obvious that you wont get your money back or your app.
Click to expand...
Click to collapse
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
From google market, you own the app. It moves with your login, to what ever android phone you're on. Just log into market and there they are. The free apps on the other hand you need to track their names, to reload. But hey, "not going to look a gift horse in the mouth", or they are much appreciated.
kwajr said:
Actually hallmark is right
If you bought office for Windows does that entitle you to get office for MAC
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Click to expand...
Click to collapse
Nope. This is not a valid comparison.
The thing is that when you purchase another computer, you can still use the old computer for your application. In my case, the software I bought was disabled. This doesn't happen when you get a Mac, the software still works on your Windows computer, correct?
At least, they should have kept the software running on my BlackBerry.
baiatul said:
That's why iPhone, the Apple store, and iTunes work great, and beat the customer service of any other company. this would have never happened with their online app store.
Click to expand...
Click to collapse
oh yeah? try and buy an app in the android market and then get it for free in the app store. its not going to happen, just like kwajr said. when you buy software you buy it for the platform youre on, not for the license fee across platforms. ive purchased at bat twice this year for this exact reason
baiatul said:
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
Click to expand...
Click to collapse
You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
baiatul said:
I don't know how's the customer service in Puerto Rico, but here, customer service usually would keep the client happy.
If you have apps in your iPhone, you can still use them. In my case, the application was deactivated from my Blackberry. So more than a purchase, I feel like I just borrowed it from them for two months.
If your apps in your iPhone stopped working, you need to jailbreak it, or take it to a small cell retailer, they will free the software for you, so you can use it as an iPod touch.
Click to expand...
Click to collapse
They didn't stopped working. I just switched to Android. Do you actually have the brains to say they need to transfer them over to android? And you can actually use your Apps in your iPhone, iPad and iPod Touch with just one purchase.
baiatul said:
Nope. This is not a valid comparison.
The thing is that when you purchase another computer, you can still use the old computer for your application. In my case, the software I bought was disabled. This doesn't happen when you get a Mac, the software still works on your Windows computer, correct?
At least, they should have kept the software running on my BlackBerry.
Click to expand...
Click to collapse
When you get another Blackberry you can still use it.
But if you brought a new MAC instead of pc would u be able to use your Windows versions of office in mac without running a vm
So its a valid point
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Wait a minute-
Maybe I read your OP too quickly. I have not had a blackberry in 10 years. How did they disable software on your phone? Not doubting your statement, but that just seems odd. Were other purchased or free apps on your old BB disabled?
kwajr said:
But if you brought a new MAC instead of pc would u be able to use your Windows versions of office in mac without running a vm
So its a valid point
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Click to expand...
Click to collapse
Exactly.
You know people just never seem to amaze me.
GumboChief said:
You changed platforms. What did you expect? You should have factored this into your purchasing decision. As someone already said, if you go from Mac to Windows, you think BestBuy is going to give you free copies of everything you already own?
Click to expand...
Click to collapse
No. No. No.
The previously bought software should still be working on my Blackberry.
When you buy an additional computer, you end up with TWO computers. And you can always use the old software on your old computer.
I cannot use my old software on my Blackberry because the old software was disabled.
If they won't transfer to another platform, at least they should not disable the application I paid for from the old device and leave me with nothing.
Disabling the software you previously bought from your old device is not normal. I have friends with old iPhones, and most of the applications they bought still work even after the cell was disconnected. (they needed to jailbreak it at a retailed.)
They use it as an iPod touch.
I cannot use my Blackberry as an "BB iPod touch."
I've never heard of any software being disabled. I know I have plenty of paid apps on my old BB 8830 and I can still use them even after porting my number to my Evo. Maybe its something you did.
baiatul said:
No. No. No.
The previously bought software should still be working on my Blackberry.
Click to expand...
Click to collapse
What does this has to do with Android again?
Sent telepathically via my Evo.
-_-
I've changed platforms before and a "nice email" explaining the situation could have made things simple for you. Its like some of the members here said in other words you purchased an app for xbox live and then you wanted to use your game on playstation network.
W ihat did when I was in that situation the first thing I though about was barganing. So I emailed the company saying that i purchased a program/app/software and I switched devices running a different OS. I explained nicely (politely) that I purchased that serial/key/registration/or license and if it can't be transferred to the new device (ussually keys/licenses can be tranfered trough platforms because you own that key/license) if it can't be transfered I sugested if the company can offered a key/license or register it on my new device at a fraction of the cost........my 30 dollar app cost only 5 dollars on the new device after I emailed them with the problem.
In conclusion you should understand that you own that app but its for a different OS, but you could have offered them to allow u to buy the app at a discount for the new platform
I have 5 applications I paid for on my old Blackberry. The thing is, I just checked them, and apart from the Hallmark application, they still work. It's a dictionary, and the database is on the SD card.
I have 2 other dictionaries, and they still work.
I don't think it's right of Hallmark to put a padlock on their application once the phone is disconnected, if the rest of the vendors didn't do it.
When you buy a new computer, you can still use the software on your old computer.
I see then its a missunderstanding between you and the company. An email saying that your version is not working properly can fix it. I don't think that app requires you to be on a 2year contract or u will be charged a $200 cancelation fee
hi all,
It seems like there are a few of you that cannot get free code from O2. I have not tried this option, but got an email from Rebel Sim today. Check it out:
http://dellstreakunlock.com/dell-streak-remote-unlock-code-reader-software.html
It seems like you can get your code from this software.
Like I've said, I have not tried it yet, but for those of you are desperate enough, you can give it a go and then reply us how you go with it.
cheers
I think you should pay for it first and tell the rest of us if it works
Welcome
Unfortunately, a colleague is right, since it is a paid service. A friend took this sim-lock even though it took him about four hours of fun. Of course you can pay extra for help in removing it.
Sorry for my bad english
Troute said:
I think you should pay for it first and tell the rest of us if it works
Click to expand...
Click to collapse
lol....mine is already unlocked by O2....just trying to tell those who can't get the codes from O2 some extra options
I filled out a form online (o2 website, a link found in modaco) on Sunday and i got the unlock code on Monday morning, within 24 hours.
Very very impressed. worth a try and try again until you get it.
I just could not give them the phone number from the O2 network which has been used before because I bought it on the internet so sure a method will not work. They just need to secure a number that the phone was not stolen. I just bought a license from them because I got bored rebelsim II and wants to have Froyo and confirm that everything works in addition to promoting the cost is 19.99 pounds. I recommend
Got my code on eBay
I tried Rebel software and it sucks. Had to mess with ROM, which is not user friendly unless you know what you are doing. I looked at some unlocking websites and didn't find anything until I went to eBay. Got my code there for $74 and had it 2 days later in my email.
I used the rebel service and it worked! everything ok!
I submitted the web form last night and had my unlock code emailed by o2 at lunchtime today! I honestly thought it wouldn't be thst easy.
I nearly bought the software and licence from rebel sim people ... Glad I didn't now. If you got an o2 locked streak then use the web form
Sent from my Dell Streak using XDA App
I bought my Nexus 7 a month ago and successfully activated it to receive the 25$ credit.
I used 12$ out of the 25$ and then didn't purchase anything for a week or two.
Today I wanted to purchase an app with my remaining 13$ and I noticed the Google Play credit payment method is greyed out and I can't use it.
This is what it says:"This payment method cannot be used for this purchase (RBC)" .
Searched everywhere... didn't see a similar report.
Tried purchasing other apps... to check if it's something specific...
Also tried to purchase apps with my Nexus S... greyed out there as well.
Anyone has an idea why this happened or how to solve it?
As far as I know, the only restrictions are that it cannot be hardware (ie: Nexus 7, GNex, N7 case)
Same problem here...
Same here. First order went fine, but now it's greyed out. FYI, I'm using my tablet outside US, tried both local IP and US based VPN, and neither has worked.
I have the same problem. I think google made it impossible to use the money when you are not from the USA. I saw that all the guys that posted in this thread are from outside the USA.
RJA
RJA88 said:
I have the same problem. I think google made it impossible to use the money when you are not from the USA. I saw that all the guys that posted in this thread are from outside the USA.
RJA
Click to expand...
Click to collapse
Im outside us and i can use it just fine, only problem i had was when the app price was in a different currency it would allow me to purchase it with the credit but i could bypass it using orbot
i am outside USA but I used a VPN for the IP and market enabler for the currency and it didn't help.
I emailed Google about it... I hope they'll respond.
BradleyR2010 said:
Im outside us and i can use it just fine, only problem i had was when the app price was in a different currency it would allow me to purchase it with the credit but i could bypass it using orbot
Click to expand...
Click to collapse
What is orbot?
OK found it. You just use this app? Without vpn or anything else?
Tried using orbot but the $25 still grey out..
.....
bryant_16 said:
Tried using orbot but the $25 still grey out..
Click to expand...
Click to collapse
I am just having exactly the same issue. The worst is I dun even spent one buck yet...Tried a lot of time / method but still failed..:crying:
Yap..encounter the same problem..
It happened to me too. Didn't even get a chance to use my $25 at all
Hope there's a workaround for this..
Same issue here and I'm in Canada...
Hopefully someone will have the solution to this..
Same here. I wonder what the (RBC) error code could mean? I can still purchase apps on the device using my cc, but I've found that I also have a problem buying from the Play store on the web today. Neither my N7 store credit, nor my regular cc are working on the Play Store web site. Trying to purchase anything that way yields a Google Wallet error. Both of these payment methods show up just fine in the Google Wallet settings. Weird.
I've emailed Google about the problem and will report back if I hear anything. BTW, I'm in Australia and I bought my N7 through the Play store.
Same thing here (in the Netherlands, Nexus 7 running PA 1.99 shipped from the USA and an HTC One X running CM10). I have used the credit before to purchase an app, so it's a recent change. Uninstalling updates to Google Play and clearing data has no effect. Orbot returns an error when trying to start transparent proxying, no luck using that either.
Purchasing apps using a credit card is working just fine.
EDIT: Got Orbot to work by using the default iptables, but no luck. Play credit is still greyed out.
Hi,
I am from India, and i got the 25$ credit by entering actual CC info and some random US zipcode and phone. Now when i try to buy an app using the credit i am getting the same greyed out(RBC) error. Any solutions?
tanmayk said:
Hi,
I am from India, and i got the 25$ credit by entering actual CC info and some random US zipcode and phone. Now when i try to buy an app using the credit i am getting the same greyed out(RBC) error. Any solutions?
Click to expand...
Click to collapse
How could google take away the credit from us? It's like they gave us something and now they want it back. What about those who had already spent the $25 earlier on. It's unfair.
i'd spent £0.60 two weeks ago and mine still available. if it makes any difference bought and used in the UK.
Sent from my Nexus 7 using xda premium
Same problem here. I dont think it is related to location.
I was in the US last week. Bought the Nexus 7 and activated to get $25 credit. However, whatever I tried to purchase, it would not let me use the credit. I tried different apps, books, movie and music.
However, have come back to Japan now. Hope this gets resolved soon.
[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk.
Hello, im trying to buy the Nexus 6P frost of 64gbs but when I try to make the order system declines because of high-risk..
I've tried several times but still the same.
Someone have the same issue?
Thank you.
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app
ylexot said:
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app
Click to expand...
Click to collapse
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
Click to expand...
Click to collapse
Remove the card from your wallet account and add it back again,then try ordering. That's what worked for me.
D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
Click to expand...
Click to collapse
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
PaisanNYC said:
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
Click to expand...
Click to collapse
As i said, I bought the Nexus 5 with the same account, card and country based.
Google is not being proactive with security if this "proactivity" doesn't allow you to make a purchase.
Banks already has their own security systems, so there's no reason why Google should be that kind of strict in payments options. They're losing business opportunities.
Ill figure out the way to buy it, then, Il post the solution. But I'm sure that I going to get it.
Even i ordered from outside the US and faced this issue several times. Try what i said.
Sent from my HTC One_M8 using XDA Free mobile app
This is what I did. I live in Jamaica but have a USA account with a US bank. I used a VPN on my laptop (hotspotshield) and I ordered using that card and shipped to a freight forwarding address in the USA and my order went through ok, I think I'm one of the first orders to go through too as I noticed the nexus 6 website ended with /nexus/6 so I had /nexus/6p on auto refresh which eventually went live and I ordered immediately.
Sent from my Q10 using Tapatalk
I'm trying to register my devices (s8 & S8+) for the Samsung Promotions but I keep getting IMEI or Mac-Address not found... I have tmobile phones, anyone else have success in registering their phones?
Might have to wait until Friday which is technically the release date. The Lg promotions for the g6 had the same issue.
Yeah mine isn't working either. I'll wait until Friday or Saturday and try again.
Got mine done with no issues but when I hit the order button for the vr, headphones and sdcard it said my cart was empty. Called samsung via home phone and on hold for 25 minutes. She said she would straighten it out, got a call back in 15 minutes and she took my credit card information via phone, received an email stating the order went through. Asked her when she thought they would ship and she said after the 20th.
I would highly recommend doing it from the phone rather than their web site. Mine went through okay but I wanted the headphones bundle. Even though I had that selected, it processed it as vr only it looks like. Still stuck waiting for them on the phone.
wtf.. You may want to check your email. I tried and kept getting errors. I wanted to pay the extra $99. I get an email that says my submission was approved. It was approved for just the headset. On the website it wouldn't take my im/wifi mac on Samsung pay it kept saying socket errors. Somehow it went through for the just the headset. I'm on the phone now...
no issues registering for, and then ordering, the full immersion package through the Shop Samsung app. Just got the confirmation email that my order is being processed and I will get another email when it ships via 2-day air. One strange quirk, though... after I initially registered for the $99 promo option, I got an email saying that they had received my promo request and it could take up to 2 weeks to be processed, at which time I would receive another email with next steps on how to complete the order. That was yesterday. Today, I went back into the Shop Samsung app and saw the order option in the promo tab and it worked like a charm.
What are you all using for proof of purchase in the shop samsung app?
I thought this promotion was supposed to be free! What's this $99 all about?!
Sent from my XT1585 using Tapatalk
theprfct10 said:
I thought this promotion was supposed to be free! What's this $99 all about?!
Sent from my XT1585 using Tapatalk
Click to expand...
Click to collapse
$99 is for getting AKG headphone and 256GB MicroSD card which apparently have a combined retail value of $300-$400 something. Also this is in addition to the VR bundle you anyways get for free
Submitted through app, said I was under review, just checked through the website and it says approved.
Mine is worked fine. I used samsung shop app
The app says I've been approved but no where does it give me the option to buy it.
idksomuch said:
The app says I've been approved but no where does it give me the option to buy it.
Click to expand...
Click to collapse
Same
Also had success in the samsung shop app after a failed attempt on the website.
I really wish they'd do this kind of promotions in europe...
Applied 30 minutes ago, went with the upgraded package, did it on the comp, instant approval, went to click the buy button, and the page didn't load with no way to get back to it. 10 minutes later I get an email confirming the approval and a link to buy the upgraded package. Clicked the link and it added it to my cart. Interesting thing is it seems that you can order more than 1 (or at least change the quantity), only ordered 1 though so don't know if you can actually get more. Checked out and got an order confirmation. Says it's expected to ship in 2-3 days with expedited shipping.
Someone who doesn't want their vr? In Europe we get nothing
Thanks dude didn't, thing about ordering threw the app. I did the first part on the website and thought I would have to wait the two weeks for the immersive bundle. Props
Th3rdBorn said:
What are you all using for proof of purchase in the shop samsung app?
Click to expand...
Click to collapse
The pdf document from the T-Mobile site, your eip agreement.