Database Users

Where is my $25 credit + goodies?

I ordered the Nexus 7 and activated it today. When looking in the account I activated it on I see no mention of the $25 Play store gift card or the free movie and other stuff that should be included according to the product page. I looked at some other threads about this and they all said "it should be there" and I don't see it! I looked in Google Wallet and in my Purchase History in the Play Store and saw nothing! What am I missing? Or am I just a Bad Luck Brian that just doesn't get the gift card?
Thanks.

You don't get the freebies until you physically have the device in your hands and activate it.
Sent from rooted Nexus 7

Same here, Didnt get anything from google...
Just checked on google, Its long list of goodies..
Enjoy content from Google Play
For a limited time, the Nexus 7 comes with some great preloaded content from the Google Play store (subject to change and regional availability):
Movies
Transformers: Dark of the Moon
Music
Coldplay - “Paradise”, from Mylo Xyloto
Rolling Stones - “It's Only Rock N Roll (live)”, from L.A. Friday (Live, 1975)
Busta Rhymes - “Why Stop Now”
Caribou - “Odessa”, from Swim
Merle Haggard - “Pretty When It's New”, from I Am What I Am
Ingrid Michaelson - “Sort Of ([email protected])”
Wild Flag - “Romance”, from Wild Flag
Clap Your Hands Say Yeah - “Skin of My Yellow Country Teeth ([email protected])”
Tom Morello - “Save the Hammer For The Man ([email protected])”
Sharon Van Etten - “Leonard”, from Tramp
Paul van Dyk – Verano (feat. Austin Leeds)
M. Ward - “Primitive Girl”, from A Wasteland Companion
Pains of Being Pure at Heart - “Heart in Your Heartbreak”, from Belong
Thievery Corporation - “Culture of Fear”, from Culture of Fear
Edward Sharpe & The Magnetic Zeros - “Man on Fire”, from Here
De La Soul's Plug 1 & Plug 2 Present - “Must B The Music”, from First Serve
Wye Oak - “Civilian”, from Civilian
JC Brooks & The Uptown Sound - “Sister Ray Charles (Live From The Lot)”
Delta Spirit - “California”, from Delta Spirit
Eskmo - “Exclusive Ninja Tune Mix”
Magazines
Esquire
Food Network
Family Circle
Popular Science
Conde Nast Traveler
Books
Robert Ludlum’sTM The Bourne Dominion

What country did you activate it in?
Sent from my Nexus 7 using xda app-developers app

Got my $25 of goodies in the email after I activated my Nexus over the internet

rmd3only said:
Got my $25 of goodies in the email after I activated my Nexus over the internet
Click to expand...
Click to collapse
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2

I bought mine from staples and I unboxed it, signed into google, saw the credit email in my gmail inbox, then unlocked and rooted and wiped the hell out of it and flashed a custom rom and kernel.
I thought maybe I wasn't going to get the other freebies because I searched google play store and they weren't free. But it was user error, I just had to install the specific apps for google magazines and google movies and books.
Sent from my ADR6425LVW using xda premium

Activated it in the USA and I never got an email or anything! Very confused and I wonder if the latest batch of units have the deal expired maybe?
Edit: yes I bought it from google. I looked through my spam folders in a eventually found the message and it mentioned free content but the link sent me to Google help and I can't find the content.
Sent from my Nexus 7 using Tapatalk 2

It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.

Toast95135 said:
It'll send the credit and extras to the first account you set up. I have two, my old one one for apps, and a newer one one for my gmail and music. I set up my email/music first when I got the N7 and it gave the credit to that.
Also, pretend like you're going to buy something and when it goes to the choosing payment section look in the drop down for the $25 credit.
Click to expand...
Click to collapse
I tried this and the gift card did not appear on the drop down. Nor can I find my freebies anywhere besides in the email mention from Google. I would like to mention I had changed my email address a few days prior to ordering Nexus 7 and all of the order emails including the one mentioning the gift card arrived in the old inbox.
Just tried changing the email back and looking in Google Play but still can't find the goodies or the giftcard so I changed back the email.

You have a really good reason to call customer support.
They will probably enjoy a call from someone they can help, and is not yelling at them.
Should be easily fixable.

He said to do a factory restore. Ugh, I just got this thing all set up!
Now that all my data is gone and lost, I got the email saying I got the giftcard!

Shrink said:
Same here. I received the email within seconds of activating the device. You sure you actually don't have it? Check your balance at the play store and see. The email may have gone to your spam box. Just a thought.
The other thing is - did you get yours from the play store or a 3rd party? The cynic in me wonders whether someone purchased it, returned it, and Google play sees that device as already having received the freebies.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Unless they fixed it you can get the $25 on multiple accounts from 1 device. I got two other people $25 dollar credits just from letting them sign in on my device so someone else getting the freebies isn't possible. Neither is getting multiple credits on one account even if you sign on two different devices. Also you have to have a credit card tied to your Google account to get the $25 credit
Sent from my Galaxy Nexus using Tapatalk 2

Factory Data Reset worked for me also
I am glad I found this post. I was getting aggravated that I could not get my credit.
The Factory Data Reset worked for me also. Once I activated it the credit was there automatically.
Now to reload all my apps, music, and books again.
But it was worth.

You guys should have just made a backup with the Nexus Toolkit. :/
Sent from my Nexus 7 using Tapatalk 2

I got my nexus 7 as a gift. When I activated it I didn't get the credit or the other stuff. I did the factory reset (several times actually) but to no avail. When I go to buy an app, there is an 'add card for $25' option which does nothing when I add cards. I tried deleting all my cards, doing a factory reset and none of that made a difference either. I tried calling customer support a couple days ago and he had to escalate since he didn't know how to fix it. I'm still waiting to hear back.

Isn't this your post too?
http://forum.xda-developers.com/showthread.php?p=29095685#post29095685

Yeah. Still haven't figured anything more out yet
Sent from my Nexus 7

Is there a way to contact Google via email to sort this issue out? The Contact Google page doesn't actually offer any email or something.

The factory restore didn't work for ya? Asked Google if there was any other way and they said no. Their number is found on Nexus support page.

Buying Nexus 4 from Play Store in a not-enabled country

Hi everybody
As we know, the new Nexus 4 will be available on Play Store only in: U.S., U.K., Australia, France, Germany, Spain and Canada.
It also seems almost sure that in all the other countries It will cost much more, for example while in France It will cost 350€ (on Play Store), in Italy It will probably cost 549€!
I'm from Italy, and obviously I don't wanna pay 549€ if I could spend less!
So, how could we get it from abroad?
The main issue is that Play Store only ships in the state where they sell the phone, so I can't directly go on Play Store UK and buy it.
To solve this problem I thought to use a service like forward2me which gives you an UK address to be able to buy the phone, and then they ship the phone to you. The cost is about 32€ for Italy, and 382€ is still a great price for me
There's also USABox, which does the same, but from U.S.
Another problem is that you can't even visit another Play Store if you're not in that state, to solve this we could use Ultrasurf, which is a free proxy-based tool that allow us to vist other Play Store(s).
The last problem is: some people told me that they only accept credit cards that come from that country, so If I would buy It from UK, I'd need a UK credit card. Is this true? And If yes, do you know any possible way to bypass this problem?
Thanks in advance :fingers-crossed:

i want this phone so bad, damn google play store

Maybe try to access in Play Store France with Proxy or VPN. (I don't know really). Search on Google
But, i think Order will be available in others countries later.

You didn't even read my thread, did you?

Yes, you can access differnet country's play store thru VPN. Not sure how to buy though.
---------- Post added at 06:07 PM ---------- Previous post was at 06:02 PM ----------
AshleyT said:
You didn't even read my thread, did you?
Click to expand...
Click to collapse
Same mistake for me too.
Can you use Google wallet? From my previous experience, even you have a UK card, the diffrent address from the billing address will be a problem(Not play store though, some other B2C site).

Order from here
http://www.handtec.co.uk/product.php/8177/lg-google-nexus-4--16gb--sim-free-unlocked-
Sent from my Galaxy Nexus using xda app-developers app

...Again?
In order to buy from the UK Play Store you need an UK credit card. Just the shipping address isn't enough. And this is not bypassable, sorry.

I'm Italian too, I hate this damned country! We can't buy from Playstore through proxy because it need you have a credit card in the country you are buying..

1) A supported country credit card is needed
2) a Proxy is not a good idea, as sensitive data is transmitted through it for someone to see
3) The actual product may be delivered to the proxies address

nexusguy74 said:
Order from here
http://www.handtec.co.uk/product.php/8177/lg-google-nexus-4--16gb--sim-free-unlocked-
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
334GBP is a lot, better than 550Euros, but it's always 420 euro (+ delivery).
Wish to find a better price

Roman91 said:
334GBP is a lot, better than 550Euros, but it's always 420 euro (+ delivery).
Wish to find a better price
Click to expand...
Click to collapse
Me too.. Any idea? I read Amazon sells it for more than 500euro

Try borderlinx
http://www.borderlinx.com
Sent from my Nexus 7 using xda app-developers app

Everyone is saying that u need a credit card to buy from play store, how come u can't use a debit card??
Sent from my GT540 using xda app-developers app

Seems a lot of people are missing the OP's point. He is saying that you need an UK issued credit or debit card.
And to solve this problem for the OP, here in the UK we have what is called a "pre-pay credit card". If you can get someone to get you one in the UK (they sell them at post offices etc) then you should be able to complete the purchase on Google Play UK. But then again if can manage to find someone you are willing to trust £279 you might as well ask them to buy it for you and send it to you in Italy.
Sent from my Nexus 7 using Tapatalk 2

I am also in the same situation like you. I live in The Netherlands and no chance to buy it from Google Store.
I am also curious if you can pay it with a credit card from another country. I know some people in Germany where the phone could be delivered and I could pick it up but the main question is about the payment method.
Do you trust services like forward2me? They are reliable? I never heard of them.
I hope somebody could give us more informations and we could get our devices as soon as possible. I can't wait to have it!

My plan:
Use a proxy from the states and hoping that Citibank Credit card, even issued in y country is not a problem, (I can use it to buy from PlayStore when I am connected through a VPN).
Backup Plan:
Shipito offers "Assisted Purchase". I let them buy for me, even it's 17 USD more, and then ship to here.
Plan C:
Order it from Amazon when available
Plan D:
Wait until it available in my country (that's the final plan)

I bought apps from Play Store in The Netherlands using a foreign credit card and it worked without problems. I didn't had to use any proxy or VPN. I am still not sure if it will work with devices. It's really frustrating that Google doesn't extend their play store services.

AshleyT said:
So, how could we get it from abroad?
The main issue is that Play Store only ships in the state where they sell the phone, so I can't directly go on Play Store UK and buy it.
To solve this problem I thought to use a service like forward2me which gives you an UK address to be able to buy the phone, and then they ship the phone to you. The cost is about 32€ for Italy, and 382€ is still a great price for me
There's also USABox, which does the same, but from U.S.
Click to expand...
Click to collapse
I dont think you can have them shipped to PO Boxes and such but I could be wrong.
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411789&topic=2451685&ctx=topic#GB
AshleyT said:
The last problem is: some people told me that they only accept credit cards that come from that country, so If I would buy It from UK, I'd need a UK credit card. Is this true? And If yes, do you know any possible way to bypass this problem?
Thanks in advance :fingers-crossed:
Click to expand...
Click to collapse
This is a problem for me also
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2411816&topic=2451685&ctx=topic

OT - Warranty
Hey, I know this might be OT
But thought to post it anyway since I saw a discussion about it here somewhere before.
The warranty issue according to EU:
... and as I dont have the permission to post links yet search:
"EU - FAQS for shopping in other countries - Your Europe"

Shippingg
I think you need to BUY it from amazon or whatever. I don't think It's possible buying it from another countrys Play Store since you probably need a U.S or U.K creditcard depending on where you want to buy it from. My advice is to wait til the price drops or just buy it from another country (not via Play Store). this seems very easily thought of but yeah I think this is the only solution. I myself am currently waiting for the Netherlands release, my predictions are that the phone will be sold unlocked for 350eu if not more. If you really want to buy it from Play Store than I don't really know what you'll have to do but good luck.

[Q] Where to purchase N10?

Hi guys
So now its the second day i been just trying to purchase 2 Nex10 from the google play store.
In the first day it got declined cus i accidentally got my Country wrong mixed up with the state, any whom, Now it wont even let me place an order saying that the seller does not ship to my address, and they do actually cus i bought a GNEX and just resently a NEX4 and both got to my address just fine, So i wanted to know, is there a place other than google play store that i can buy it?
Ib call Google support and was in the phone for a whole hour and nothing could be done, plus they dont take orders over the phone
So yah any online place to buy other than playstore?

orphan22 said:
Hi guys
So now its the second day i been just trying to purchase 2 Nex10 from the google play store.
In the first day it got declined cus i accidentally got my Country wrong mixed up with the state, any whom, Now it wont even let me place an order saying that the seller does not ship to my address, and they do actually cus i bought a GNEX and just resently a NEX4 and both got to my address just fine, So i wanted to know, is there a place other than google play store that i can buy it?
Ib call Google support and was in the phone for a whole hour and nothing could be done, plus they dont take orders over the phone
So yah any online place to buy other than playstore?
Click to expand...
Click to collapse
Where are you at?

californiarailroader said:
Where are you at?
Click to expand...
Click to collapse
Im in Puerto RIco bro.
But i have gotten stuff ship from them before.

I have reached both Best Buy & Amazon about the Nexus 10, BB probably won't stock it, Amazon has no clue on where they may start stocking them. So I'm guessing your safest bet is either try Google play again or wait until it hits retail stores.
Sent from my SAMSUNG-SGH-I897 using xda app-developers app

lllllllll

orphan22 said:
Hi guys
So now its the second day i been just trying to purchase 2 Nex10 from the google play store.
In the first day it got declined cus i accidentally got my Country wrong mixed up with the state, any whom, Now it wont even let me place an order saying that the seller does not ship to my address, and they do actually cus i bought a GNEX and just resently a NEX4 and both got to my address just fine, So i wanted to know, is there a place other than google play store that i can buy it?
Ib call Google support and was in the phone for a whole hour and nothing could be done, plus they dont take orders over the phone
So yah any online place to buy other than playstore?
Click to expand...
Click to collapse
Hello bro I also live in Puerto Rico. I ordered mine on Nov 26 and my order still pending. I used my AT&T cellular data to be able to order it because if otherwise i use my home internet (Claro DSL) it will find that is not an US internet connection and not let me order it. Also make sure when the system ask you for your credit card info, even if you have it saved on your google wallet account, just enter it as if you wre going to use another credit card. If you have more question just PM me
William

orphan22 said:
Im in Puerto RIco bro.
But i have gotten stuff ship from them before.
Click to expand...
Click to collapse
http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2462844
Should be able to get it. Maybe create a new google account just for this order?

Travelling with Nexus 10, accessing US Play Store?

I can't seem to find an answer for this in Google. Was wondering if anyone could help me figure it out.
My mother wants to buy a Nexus 10. She lives in Luxembourg, but spends about 2 months every year visiting us in the US. (She is here now, preparing to buy tablet). She wants to access the US Play Store, both here and at home in Lux. Is this possible? What would we need to do it set it up that way? Is using a US credit card enough or are we going to need some kind of Market Enabler app? VPN/Proxy?
Thanks!

KestrelX said:
I can't seem to find an answer for this in Google. Was wondering if anyone could help me figure it out.
My mother wants to buy a Nexus 10. She lives in Luxembourg, but spends about 2 months every year visiting us in the US. (She is here now, preparing to buy tablet). She wants to access the US Play Store, both here and at home in Lux. Is this possible? What would we need to do it set it up that way? Is using a US credit card enough or are we going to need some kind of Market Enabler app? VPN/Proxy?
Which makes me wonder, when I go to visit her in Lux, will I be able to use my Nexus 10 there and access the play store?
Thanks!
Click to expand...
Click to collapse
You would be able to access the playstore from most countries. The country would remain the one to which your google account is linked and I guess so will the currency.
For example, google movies weren't available where I live around till a month ago. They wouldn't show up on my play store earlier. However, they would show up on my sister's playstore when she visited from London. In simple terms, she was accessing Playstore UK from New Delhi, India.
In answer to the question about the US playstore regarding your mum's tab, I guess you will have to buy a tablet preferably with a US credit card (though this might be overlooked) and definately register it to a US based gmail account. Be sure to register a credit card on the playstore and google account which works in the US.
Sent from my GT-N7100 or the Nexus 10, heaven knows.
Those who help noobs go to heaven. True story.

SacGuru said:
You would be able to access the playstore from most countries. The country would remain the one to which your google account is linked and I guess so will the currency.
For example, google movies weren't available where I live around till a month ago. They wouldn't show up on my play store earlier. However, they would show up on my sister's playstore when she visited from London. In simple terms, she was accessing Playstore UK from New Delhi, India.
In answer to the question about the US playstore regarding your mum's tab, I guess you will have to buy a tablet preferably with a US credit card (though this might be overlooked) and definately register it to a US based gmail account. Be sure to register a credit card on the playstore and google account which works in the US.
Sent from my GT-N7100 or the Nexus 10, heaven knows.
Those who help noobs go to heaven. True story.
Click to expand...
Click to collapse
Thank you
Sent from my Nexus 10 using Tapatalk HD

I'm afraid the above answer may be wrong; it certainly is for Google Play Books. I live in the US, have an Android tablet (Asus TF101 running a Jellybean ROM, tested and working fine with Google Play and with numerous purchases in the US), and it was activated and regularly used for well over a year in the US. My Google account to which it is linked has been used regularly in the US for quite a few years. And to top it all off, the account is linked to a credit card issued in the US, by a US credit union.
Despite all of the above, when I went to purchase a book while travelling overseas on a two week vacation recently, the purchase was denied on the grounds that I was not in the US. It may work briefly, I don't know; I'd been overseas for maybe 9-10 days when I tried the purchase.
However, it was utter childs' play to circumvent this. All I had to do was buy VPN access (it so happens I already had it), go in through the VPN to get a US IP address, and hey presto... The Play store let me make the very same book purchase it had just refused me.
So yes, a VPN is the answer. I used WiTopia, which is US$50 annually or US$6 per month.
https://www.witopia.net/products/

http://forum.xda-developers.com/showthread.php?t=1978281
This thread might make clearer which credit card to use. You can read the credit card related part.
As for the reply by the person above me, as he has tried purchasing from google playstore while travelling he might have a better idea about that, though I am sure US playstore, movies, music, books etc would be available to you abroad as UK playstore is for my sister. As per what he says, buying from them might be a problem.
Sent from my GT-N7100 or the Nexus 10, heaven knows.
Those who help noobs go to heaven. True story.

SacGuru said:
http://forum.xda-developers.com/showthread.php?t=1978281
This thread might make clearer which credit card to use. You can read the credit card related part.
As for the reply by the person above me, as he has tried purchasing from google playstore while travelling he might have a better idea about that, though I am sure US playstore, movies, music, books etc would be available to you abroad as UK playstore is for my sister. As per what he says, buying from them might be a problem.
Sent from my GT-N7100 or the Nexus 10, heaven knows.
Those who help noobs go to heaven. True story.
Click to expand...
Click to collapse
Oh, yes. They're available abroad, they just don't let you buy (at least some) products.

Thanks again

When I travel led to Canada it showed me the Canadian play store and I could not access the US play store.

[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk.

[Q] Problems with checkout, error "BM-CPE-13" order declined because of high risk.
Hello, im trying to buy the Nexus 6P frost of 64gbs but when I try to make the order system declines because of high-risk..
I've tried several times but still the same.
Someone have the same issue?
Thank you.

Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app

ylexot said:
Nope. Mine went through just fine. Were you trying to do the payment plan? It sounds like your credit report came back bad.
Sent from my LG-V410 using XDA Free mobile app
Click to expand...
Click to collapse
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.

D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
Click to expand...
Click to collapse
Remove the card from your wallet account and add it back again,then try ordering. That's what worked for me.

D3m0x said:
I call the bank to verify is everything was ok and they told me that there's nothing to prevent the card for been charged, everything is ok in their systems and I have to comunicate with a Google officer to check what happends.
I dont know why this happends because I already bought an Nexus 5 long time ago with the same account, credit card, and using the same address.
Is kinda stupid you have to insist to make a purchase.
Click to expand...
Click to collapse
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.

PaisanNYC said:
I don't think the Nexus phones are available for purchase yet in the Dominican Republic. Either Google recognizes you are on a VPN, or they see you are international trying to use a US-based card. Either way, I am happy to see Google being proactive with security.
Click to expand...
Click to collapse
As i said, I bought the Nexus 5 with the same account, card and country based.
Google is not being proactive with security if this "proactivity" doesn't allow you to make a purchase.
Banks already has their own security systems, so there's no reason why Google should be that kind of strict in payments options. They're losing business opportunities.
Ill figure out the way to buy it, then, Il post the solution. But I'm sure that I going to get it.

Even i ordered from outside the US and faced this issue several times. Try what i said.
Sent from my HTC One_M8 using XDA Free mobile app

This is what I did. I live in Jamaica but have a USA account with a US bank. I used a VPN on my laptop (hotspotshield) and I ordered using that card and shipped to a freight forwarding address in the USA and my order went through ok, I think I'm one of the first orders to go through too as I noticed the nexus 6 website ended with /nexus/6 so I had /nexus/6p on auto refresh which eventually went live and I ordered immediately.
Sent from my Q10 using Tapatalk