Before everyone hops on the "you dropped it" train. Let me first say that I've been a member here for a long time. If I drop a device its on me. I wouldn't even be posting here if that was the case.
Now let me explain.
I work in Datacenters where the temperature is somewhere between 60-70 fahrenheit. I bought my Xoom from Verizon around February. I've been using it every day. Never dropped, never abused. I even have that rubber back from Motorola and put it across the front when I put it in my backpack, in its own little sleeve.
Yesterday I was at the Datacenter doing some early morning emergency work. The tablet was on the floor, not over a vented tile, but just on the floor with its rubber back.
I then looked down and noticed a crack formed from about the middle left, to the upper right. I picked it up, ran my finger across it, and noticed its not all the way to the surface. I turned it on, the LCD works perfect, touch screen also works fine.
Set it down very carefully, and then I watched, and I mean watched a crack form from the bottom straight up to the top, and push through where the cracks meet. I even heard the glass cracking as it happened.
I can't imagine that a 65F temp would cause the screen to crack.
This morning I got on the horn with support, and this is the just of what motorola had to say.
Motorola's support response was as follows.
Physical damage voids the tablet’s warranty. You may opt to send the phone in for evaluation so the technician can determine if the issue can still be fixed. If it’s fixable, the repair cost of $199 plus applicable taxes will apply. However, if the tablet can’t anymore be fixed, it will be returned unrepaired and no charge will be made on your account.
The Lens Only Replacement covers damage to the display (such as a crack) and the LCD is not damaged. If there is damage to both the lens and the LCD the full Out-of-Warranty fee will apply. The out of warranty repair costs Out-of-Warranty $369 plus applicable taxes
Click to expand...
Click to collapse
There are no dents, chips, or scratches on the outside of the case. I've also never dropped, banged, or abused the device.
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exstatica said:
Before everyone hops on the "you dropped it" train. Let me first say that I've been a member here for a long time. If I drop a device its on me. I wouldn't even be posting here if that was the case.
Now let me explain.
I work in Datacenters where the temperature is somewhere between 60-70 fahrenheit. I bought my Xoom from Verizon around February. I've been using it every day. Never dropped, never abused. I even have that rubber back from Motorola and put it across the front when I put it in my backpack, in its own little sleeve.
Yesterday I was at the Datacenter doing some early morning emergency work. The tablet was on the floor, not over a vented tile, but just on the floor with its rubber back.
I then looked down and noticed a crack formed from about the middle left, to the upper right. I picked it up, ran my finger across it, and noticed its not all the way to the surface. I turned it on, the LCD works perfect, touch screen also works fine.
Set it down very carefully, and then I watched, and I mean watched a crack form from the bottom straight up to the top, and push through where the cracks meet. I even heard the glass cracking as it happened.
I can't imagine that a 65F temp would cause the screen to crack.
This morning I got on the horn with support, and this is the just of what motorola had to say.
Motorola's support response was as follows.
There are no dents, chips, or scratches on the outside of the case. I've also never dropped, banged, or abused the device.
Click to expand...
Click to collapse
You know exactly what they will say if it still under warranty.. They will say u dropped it
Sent from my HTC Sensation 4G using XDA Premium App
I live in Boston, and believe me, my Xoom has been colder than 65 degrees far Are you sure that the floor wasn't way colder? Anyway, that really stinks!
joshndroid said:
You know exactly what they will say if it still under warranty.. They will say u dropped it
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Looks like something was dropped on it while it was on the floor. At those temperatures, normal glass may experience some shrinkage, but not enough to crack.
The temperatures mentioned are well within specs of Gorilla Glass BTW
http://www.corninggorillaglass.com/sites/all/files/COR_GG_ProdSheet.pdf
To my extremely untrained eye, the damage does not look like what would happen if it fell or if something fell onto it. It looks like what would happen with a constant strain caused by a singular, slow-acting stress. I'd assume either REALLY cold temperatures on the floor or strain from objects inside your backpack using it as a lever.
I would start with researching Corning's Gorilla Glass. I think I read that it was developed in the 60s, and I always thought it a bit odd that it never found a marketable application until recently, especially given Corning's history of ups and downs as a business.
There are videos on the net demonstrating how unbelievably forgiving this glass is, but they were made to show it off for the smart phone application. I'm wondering what kind of crazy temper it must have, and if such a large size as a tablet lens just lends itself to a greater chance of getting an imperfection that might cause this.
Unfortunately, I also think you're screwed no matter what your research turns up. Your story (particularly about actually watching and even hearing the second crack form) reads like a complete nightmare. I really feel for ya!
In an effort to offer something more than just a condolence, my dad told me about some place in California that he sent his PDA to replace the capacitive touch screen. This was a couple years ago. I forget how much it was, but it was little more than half of what Blackberry (our whoever he bought it from) wanted to fix it. Point is, you may be able to get it fixed cheaper.
Psychokitty said:
I would start with researching Corning's Gorilla Glass. I think I read that it was developed in the 60s, and I always thought it a bit odd that it never found a marketable application until recently, especially given Corning's history of ups and downs as a business.
There are videos on the net demonstrating how unbelievably forgiving this glass is, but they were made to show it off for the smart phone application. I'm wondering what kind of crazy temper it must have, and if such a large size as a tablet lens just lends itself to a greater chance of getting an imperfection that might cause this.
Unfortunately, I also think you're screwed no matter what your research turns up. Your story (particularly about actually watching and even hearing the second crack form) reads like a complete nightmare. I really feel for ya!
In an effort to offer something more than just a condolence, my dad told me about some place in California that he sent his PDA to replace the capacitive touch screen. This was a couple years ago. I forget how much it was, but it was little more than half of what Blackberry (our whoever he bought it from) wanted to fix it. Point is, you may be able to get it fixed cheaper.
Click to expand...
Click to collapse
If I were him, I would like to take a video what was happening by my phone. So it could help to proof a a little bit.
Someone throw a xoom in a freezer and find out if it happens
DToX69 said:
Someone throw a xoom in a freezer and find out if it happens
Click to expand...
Click to collapse
Haha! .
I can assure you that nothing was dropped on it, and I can't imagine the floor was that cold. I tried to pull out my phone while the second crack was happening, but it went too fast. I'm going to send it into Motorola and hope they just fix it.
exstatica said:
I can assure you that nothing was dropped on it, and I can't imagine the floor was that cold. I tried to pull out my phone while the second crack was happening, but it went too fast. I'm going to send it into Motorola and hope they just fix it.
Click to expand...
Click to collapse
I sincerely wish you good luck. Keep us posted.
If gorilla glass is a Corning product you may also want to contact them. Get to a product engineer and tell them what happened. They may provide insight into the issue and help with your efforts to get Moto to replace it at no cost.
Sent from my Xoom using XDA Premium App
I'm a mechanical design engineer by training and by trade. I currently do mechanical designs for a medical company.
Let me just tell you what is wrong with the picture.
1. Given the material combination. The gorilla glass has the lowest coefficient of expansion in this device. If you dont understand what this means, it basically just means that damage due to a sudden change of temperature should never happen by design.
2. There are assembly mitigations to help the design even further. One common technique is simply doing the assembly at a stress-free temperature.
3. Common industry practice to qualify a device to production is temperature cycling exposure. Consumer test spec for this is 55C to -20C within 30min for up to 1000 cycles.
4. Looking at your picture, it looks like the crack began with a defect which is on the external side of the tablet. Furthermore, compression of the glass due to rapid temp change would yield the failure along the short side of the glass but not the length; once the glass fails on the short side it would not continue to crack on the long side because the stress is already relieved.
Lolento said:
I'm a mechanical design engineer by training and by trade. I currently do mechanical designs for a medical company.
Let me just tell you what is wrong with the picture.
1. Given the material combination. The gorilla glass has the lowest coefficient of expansion in this device. If you dont understand what this means, it basically just means that damage due to a sudden change of temperature should never happen by design.
2. There are assembly mitigations to help the design even further. One common technique is simply doing the assembly at a stress-free temperature.
3. Common industry practice to qualify a device to production is temperature cycling exposure. Consumer test spec for this is 55C to -20C within 30min for up to 1000 cycles.
4. Looking at your picture, it looks like the crack began with a defect which is on the external side of the tablet. Furthermore, compression of the glass due to rapid temp change would yield the failure along the short side of the glass but not the length; once the glass fails on the short side it would not continue to crack on the long side because the stress is already relieved.
Click to expand...
Click to collapse
I disagree with point 4. It's entirely possible the defect was in the center. Even if it were not, the first crack (presumably from a defect) could cause the second one as both pieces are now effectively defective (didn't plan that wording, lol).
There are other variables/possibilities that haven't been discussed, such as the glass actually cracking from one side but splitting from the other, the actual crack not having been noticed until it split (which could have been only an instant later). The adhesive around the bezel probably holds the most potential for inconsistencies from product to product as well as how it's applied around each one.
As far as expansion, the coefficients are for materials with no detected defects. Toss a microscopic piece of debris (carbon, gas, slag...) into the part and that goes out the window, especially of anything crystalline in structure.
Regardless, as someone who treats his Xoom like a museum piece, if the OP says he didn't abuse it to the point of being downright dumbfounded about how this happened, I believe him.
I think most of us agree it is very unlikely to be a temperature variance problem. 65 is not even particularly cold. If 65 were a problem a lot of the early adopters in northern climes would have had issues due to late winter temperatures. I don't remember how cold it was but I know I was still wearing my winter jacket, so below 65.
It is possible the rapid cooling played a part but assuming no physical stress was involved there must have been some flaw in your xoom that made it inevitable.
I'm just saying thermal expansion cannot play a role in the long crack. That crack propagated from a sharp defect which I can see on the glass already.
It will be hard to convince the short crack is caused by thermal expansion either (as I mentioned first due to the TCE of the material combination) because again the initial defect is in the middle of the glass but a thermal expansion failure should fail first at the material interface.
Just saying, base on the picture it is hard to convince moto the crack did not began from an external defect. I'm not saying you caused the defect, it might have been your pet walking in the glass or whatever and you never notice it...
When my xoom was delivered the outside air temperature was less than 5 C.
No tempefature related problems here.
Sent from my Xoom using XDA App
If you bought it from Verizon don't you have insurance? Just say you lost it. Good luck getting csi to prove it was manufacturer defect to help build your case. I'm thinking something fell on it and you didn't notice. Maybe a coworker and you got to watch the tail end of your xooms suffering.
If it was me they had better film that cause it be good enough for oscors. Whisper it will OK. Ups return shipping label is on its way. Just hang in there. Holding it close as time slowed down and stuff. Epic
Sent from my Xoom using Tapatalk
After battling Motorla for the last week, I spoke to them on the 6th, my last reponse was "Fine, I'll pay for the stupid thing. I'll call tomorrow with a different credit card" (They don't take discover, and thats all I had on me at work). The 7th, when I wake up, I find that the device has been shipped.
So this morning I look out my door and there it is. Open it up, and guess what?
Your device can be repaired but with a repair fee. However because we could not reach you via phone, or email, we have sent the device back unrepaired.
Click to expand...
Click to collapse
Which I find even more frustrating since I had spoke to them nearly every day, and they even called me. My job requires me to answer the phone, and email. There is no way in they were not able to get a hold of me.
So now I sit here, wondering what to do next. I do know this was my first Motorola, and it will be my last.
BTW, thanks everyone for posting the tech responses. I can't imagine anything dropped on it. I was there by myself, sitting in an enclosed area, with everything bolted into racks. When I first noticed the crack, the rubber back that I bought from Moto was on the front, I could see the small crack in the upper left due to the camera opening in the rubber.
So it happened while the screen was covered.
Well I'm going to write a letter to Motorola, and then probably try Verizon, chances are I'll just buy an iPad (I know, the shame, but at least I can walk into an Apple store.)
Thanks
Apple defiantly has better repair services
Related
Hi all,
Well, my Topaz has just suddenly developed Newton's Rings
I have spoken to HTC, and like everyone else, HTC has said it won't be covered under warranty.
My question is, which part does the issue lie with? Is it the LCD or the digitizer?
Which ever it is, I am going to purchase, and repair myself, as I don't want to pay HTC $$$$ for something they should fix for free, and I also don't want to stop using my Topaz.
Thanks in advance!
spyder4 said:
Hi all,
Well, my Topaz has just suddenly developed Newton's Rings
I have spoken to HTC, and like everyone else, HTC has said it won't be covered under warranty.
My question is, which part does the issue lie with? Is it the LCD or the digitizer?
Which ever it is, I am going to purchase, and repair myself, as I don't want to pay HTC $$$$ for something they should fix for free, and I also don't want to stop using my Topaz.
Thanks in advance!
Click to expand...
Click to collapse
"Newton rings", I love it!
I read that if you take duct tae and repeatedly pull the screen away from the digitizer, it fixes it.
HTC WILL cover this, they have done mine! I presume they only wont if it looks like your screen has been squashed/badly looked after, which mine isnt
Took about 5 days in total from sending it, they replaced the whole front for me.
Bruce Inman said:
"Newton rings", I love it!
I read that if you take duct tae and repeatedly pull the screen away from the digitizer, it fixes it.
Click to expand...
Click to collapse
I will give this a try - I have nothing to lose!
philaldred said:
HTC WILL cover this, they have done mine! I presume they only wont if it looks like your screen has been squashed/badly looked after, which mine isnt
Took about 5 days in total from sending it, they replaced the whole front for me.
Click to expand...
Click to collapse
I called customer support, and as soon as I mention Newton Rings, the lady said it wouldn't be covered under warranty. I told her that the phone is in immaculate condition, and she said there was no way for them to know if I caused the damage. Further to that, there is no service center in Australia, so I would need to send it overseas. Bi-directional, insured, international postage will cost more than just buying the parts and repairing it!
Thanks for the replies, however does anyone know the answer to my question? Is it the LCD or the Digitizer that is the cause?
Thanks again!
In short:
"I don't know if anyone else has mentioned this, but the cause of the "newton ring" effect as well as the broken touchscreen is quite simple.
Attached to the upper and lower protective layers in the digitizer of a resistive touchscreen, there are two layers of conductive film as well as a gap in between these. Here is a crude example:
----------- Protective layer
------ Conductive layer
Gap
------ Conductive layer
----------- Protective layer
When you touch the screen, the conductive layers press together and Y+X coordinates are calculated.
What can happen is that one of the conductive layers loses adhesion to the protective layer (most likely the upper one, closest to the screen surface). It'll then bubble outwards, thus causing the optical ring effect and likely also kill the touchscreen function.
There's alot of confusion as to whether this is caused by unproper handling by the user or if it's a defect in manufature. The answer is in fact, both. Some digitizers simply come out structurally weak, and break very easily (more easily than users normally expect). Many recent HTC devices seem to suffer from this. Storing the device in a tight pocket puts constant, long-term pressure on the screen and can be dangerous. But neither the manual nor the warranty conditions mention this, so it's not really the users fault."
Bruce Inman said:
In short:
"I don't know if anyone else has mentioned this, but the cause of the "newton ring" effect as well as the broken touchscreen is quite simple.
Attached to the upper and lower protective layers in the digitizer of a resistive touchscreen, there are two layers of conductive film as well as a gap in between these. Here is a crude example:
----------- Protective layer
------ Conductive layer
Gap
------ Conductive layer
----------- Protective layer
When you touch the screen,...."
Click to expand...
Click to collapse
I have read this, but I am still not 100% sure whether it was the digitizer, and ONLY the digitizer than is the culprit for the Newton Rings....
I haven't suffered this thankfully, but reading the descriptions I've had the feeling that moisture might be involved. Maybe in humid conditions moisture is getting between the two layers so they stick together? Some people have described what looks like an "oily film" sticking the surfaces together.
If it is moisture, perhaps it's condensation which forms when using the phone from cold - after all, it does get heated very rapidly from cold to almost body temperature, especially if it's kept in an outside pocket in winter.
Pete_S said:
I haven't suffered this thankfully, but reading the descriptions I've had the feeling that moisture might be involved. Maybe in humid conditions moisture is getting between the two layers so they stick together? Some people have described what looks like an "oily film" sticking the surfaces together.
If it is moisture, perhaps it's condensation which forms when using the phone from cold - after all, it does get heated very rapidly from cold to almost body temperature, especially if it's kept in an outside pocket in winter.
Click to expand...
Click to collapse
I think you might be right, although the climate in Australia is not THAT cold, and it is summer here at the moment. I think the issue might be occurring from a poorly sealed unit. As far as I am concerned, condensation should not occur if a unit is sealed properly.... I have taken perfect care of my phone - it has never been wet, never been dropped, and is never out of it's protective case unless I am using it.
The duct tape method mentioned above got rid of the worst of the rings, that was stopping my typing the letter 'o' on the portrait keyboard (the 'o' was getting stuck down), but others have now appeared.
I have noticed that from work to home (about a 20 minute drive), if I sit the phone directly in front of the air conditioner, the rigs disappear for a while, so I think it is definitely a temperature based issue.
I think I will purchased a new digitizer, as I don't want another phone - I love my TD2. I might just take greater care of the temperature side of things (ie. remove it from it's case when charging etc), to keep it from getting too hot, although I don't think a device such as a phone should be this vulnerable.
I think the issue might be occurring from a poorly sealed unit
Click to expand...
Click to collapse
We know it's not sealed properly because of the "dust under screen near volume buttons" issue.
I don't think a device such as a phone should be this vulnerable.
Click to expand...
Click to collapse
Agree completely.
Bruce Inman said:
But neither the manual nor the warranty conditions mention this, so it's not really the users fault."
Click to expand...
Click to collapse
The phone comes packaged in a clear plastic selophane sleeve and printed on the sleeve it says...
"Important
To prevent damage, do not apply excessive pressure to the screen or device case.
Please remove the device from your pants pocket before sitting down. For more details see the quick start guide."
In the quick start guide (Safety and other notices) under General Precautions it mentions again the above.
Most people dont read the manual in my experience.
vanilla.coffee said:
The phone comes packaged in a clear plastic selophane sleeve and printed on the sleeve it says...
"Important
To prevent damage, do not apply excessive pressure to the screen or device case.
Please remove the device from your pants pocket before sitting down. For more details see the quick start guide."
In the quick start guide (Safety and other notices) under General Precautions it mentions again the above.
Most people dont read the manual in my experience.
Click to expand...
Click to collapse
I have NEVER exerted excessive force on my screen. I never even use the stylus, always the end of my thumb. If the amount of force I have been using on this screen is too much, then this should NOT be a touch phone, as all I have been doing is 'touching' it.
spyder4 said:
I have NEVER exerted excessive force on my screen. I never even use the stylus, always the end of my thumb. If the amount of force I have been using on this screen is too much, then this should NOT be a touch phone, as all I have been doing is 'touching' it.
Click to expand...
Click to collapse
I never said you did. I was merely pointing out that the warning is in the manual.
Yes, Newton ring's issue is under warranty cover by my HTC distributor in Malaysia, and it takes 1 week time to return back for me!
kingvui78 said:
Yes, Newton ring's issue is under warranty cover by my HTC distributor in Malaysia, and it takes 1 week time to return back for me!
Click to expand...
Click to collapse
I have been told by HTC that they will not cover this. Unfortunately, even if they would, I am in Australia, and purchased my phone online. As such, I would need to send my phone overseas (to its country of delivery) in order to take advantage of the warranty. Once I tally up the shipping fees, including insurance, and the time I will be without my phone, it's really not worth it. I would sooner buy a new digitizer/LCD and repair it myself.
guys, could somebody tell me how durable is the "display" of my/ours TD2? display = housing, digitiser, LCD. I always carry my phone in a cover - e.g.
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=180569729684&ssPageName=STRK:MEWAX:IT#ht_2337wt_836
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it is out of some "plastic leather" and it has probably hard paper inside on sides facing display and bottom cover.
I try not to be rough when "playing around" with my phone. But I do not use stylus all the time, but I try not tu punch the screen when using it. I carry it almost all the time in my jeans pocket - display facing outwards my body (preventing excessive pressure on it).
do you thing above listed "points" can prevent newton rings?
THX!!!!!!!!!!
My TD2 has developed newton's rings....
my TD2 has developed newtons rings....and the htc care tells me its water inside and screen needs to be replaced !!
can it be possible ?
i have to get a new screen anyways....can i make that for free dis time ?
HTC UK replaces screens affected by Newton Rings, whereas HTC Germany does not. I live in Germany but bought my phone in the UK. the day i got the newton rings, i called the HTC Germany support line (coz i live here) and the (very tech savvy) German on the help desk told me the following:
-certain countries cover Newton Ring damage IF the phone shows no major signes of misuse (ie. dropped, internal components cracked, etc)
-certain countries do NOT.
i asked why. He said that it's a politics thing and I should just be lucky that my phone wasn't bought in germany and that i have to send it to the UK. once i did, 5 working days (from Germany to UK and back!) and i had a new phone. they even threw in a stylus and a new cover foil, as well as a spare USB cable! lol.
i have so far only good things to report about HTC customer service myself...ever since my mTeOR! ...guess i've been lucky!
so a while ago I accidentally dropped my phone down the carpetted stairs and it bounced all the way down from the top to tile floor at the bottom. that did not crack it. it was fine. so iwas impressed with the screen.
but this morning, just casually getting out of the car, I accidentally dropped it from no higher than 4 feet (less, I think) cause I'm not used to carrying around a larger device that is somehow also lighter, cause I moved to this phone from a samsung rant. but the samsung rant is super tough compared to this phone... I didn't drop the phone on an earthquake or something, I'm not sure how it proved to be so weak. definitely wouldn't name the glass after a gorilla. this was just one of those accidents that happen(I realize the stairs thing wasn't so much).
so I don't know if I have insurence on my device, but obviously it has been less than 30 days since I got it. so what should I do?
thanks!
Just because the phone has a Gorilla glass screen, it doesn't mean you can drop it where ever and it not shatter. You would think you would be a bit careful with a $500 device....
If insurance isn't already on your plan, adding insurance after the fact could be considered fraud, but you would have to pay the TEP $100 deductible for the replacement Epic.
Or there is currently a auction up for full parts set of a Epic on Ebay thats ending soon:
Epic Parts
it was an accident, and it's a phone. accidents happpen with everything.
not interested in fraud, but yeah I'll be getting a screen protector or at least a case soon. thanks for tthe ebay link.
It's been less than 30 days. There should be some type of exchange policy that covers stuff like this I think.
I'm not too sure, I'm pretty curious though.
Sent from my SPH-D700 using XDA App
Being a manager/ master tech of a service and repair center your pretty much out of luck..if you have insurance you only have to pay $100 deductible to get it replaced. the sprint store or 3rd party store where you got your phone wont take back a physically damaged phone as they wouldnt be able to return it. If you dont have insurance you can always go to a repair center and pay a $119 deductable there to get it replaced. GL and be careful w.your $500 toy
danielseeksGod said:
cause I moved to this phone from a samsung rant. but the samsung rant is super tough compared to this phone... !
Click to expand...
Click to collapse
I also switched from a Rant! And I also...dropped my phone. I miscalculated how the phone would deal with my pockets and when I got startled walking on a trail it fell out. Scratched screen. :-( Not broken though.
Once you fix your phone or get a new one (as seems to be the consensus as your only legit option) if you want peace of mind I suggest getting a Squaretrade warranty. I did, and now I won't beat myself up for dropping it the next time. (I'm usually super careful...but...small hands and pockets?) You can usually find a 20% off or 30% off coupon code and mine turned out to be $115.20 for two years (less than $5/mo) and it covers accidents and water damage and stuff for a $50 deductible. Cheaper than Sprint also.
another option - go to http://www.globaldirectparts.com/ - they've got OEM replacement displays for the Vibrant for $72, suspect they'll be same price for the epic
changing it out isn't that difficult either - there are a couple of threads and videos on disassemblying the vibrant, i doubt it's much different on the epic, and in fact, probably easier cause you don't have to remove the circuit boards to get to the display on the epic
do a search on both youtube on dis-assemblying the epic
and the xda vibrant forum for "display screen"
at least one poster has already bought from them and confirmed they received an OEM sammy super amoled display
Just to throw this out there, I've had several smart phones and have messed with cases, screen shields, u name it. And what I use today (and what I've used for the last year) is, simply, this:
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In the past, I've usually dropped my phone while pulling out of my pocket, or getting out of the car. Since using this, I've caught it a couple of times mid-air, but haven't had a ground impact since. ya.. they look a little homer, but u get used to it. It's a little bit tricky getting it into the epic, but it's got a designated spot (with case off) just above the volume buttons.
I don't like, manufacture these or have a "lanny" business, just fyi.
Sprint considers your phone insured after it makes a call on the line after the insurance plan is added. So if you can do that, you'd be golden, if it's covered.
You could possibly check the insurance contract to see if it covers or exempts preexisting damage. They only let you insure it within the first 30 days of activation, so I wouldn't see why they'd care. If they don't then technically it'd be fraud... though there's nothing on the phone saying the day/time it was dropped. Just sayin'.
If they will cover the preexisting damage, then it'd be $7 * 24 months (unless you can get the $4 EPRP) + $100 deductible.
This doesn't help you, sorry. But if you get the insurance from Best Buy, there is no deductible. They won't replace a phone that is lost or stolen, but as long as you have the broken bits of what is left of your phone they will replace it for free. I like that better than what Sprint offers.
Sent from my SPH-D700 using XDA App
Epic Fail: Broken Screen on drop to carpet from waist
Less then a week old, and no previous drops, and my screen is broken on a drop to the carpet as I fumbled an attempt to place it into my waist case. This Samsung Epic is junk if it doesn't hold up under this type of use. There are no scratches or dents on my phone, except for the broken screen. Samsung had better replace or recall the phone.
jrsprdnc said:
Less then a week old, and no previous drops, and my screen is broken on a drop to the carpet as I fumbled an attempt to place it into my waist case. This Samsung Epic is junk if it doesn't hold up under this type of use. There are no scratches or dents on my phone, except for the broken screen. Samsung had better replace or recall the phone.
Click to expand...
Click to collapse
Yeah when pigs fly. Pls, vamoose !!
$72.99 Replacement screen, no minimum requirement for purchase.
http://cnn.cn/shop/samsung-epic-digitizerlcd-unit-p-10021.html
the epic has gorilla glass? what?
It is gorilla glass..but glass is glass..it i tougher but if it falls at a certain angle it will break..its up to luck...
That said if your in 30 days you can get insurance on it via csr and then bring it in the next day...
Gorilla Glass, Sapphire Glass, it's all the same. These hardened glasses are nice, so your keys don't scratch the screen. But the truth in how they make the glass (Extreme Heat hardens and messes with it on a molecular level, actually restructuring and shaping the molecules) actually makes the glass more brittle - thus more susceptible to shattering into a million tiny pieces.
Recap: Good for keys, bad for drops.
you can still put insurance on it. If you take it to sprint, even the sprint employs will tell you to put insurance on it, and call it in after a 1-2 weeks. Thats what they told me when I deleted my 4g rsa keys.
Thanks for the thoughts
Thanks for your thoughts. We'll see if Samsung wants to stand by their warranty and Samsung Epic 4g, or defend a suit in small claims court.
The folks at Best Buy pulled off the screen protector and the glass is fine. It appears the AMOLED screen is what split. The phone is in mint condition externally, and it is available for Samsung to inspect to learn why their product failed.
The initial response from Samsung is that "there's been no recall" on the product, so they're not going to fix it. I'm awaiting Samsung's ECS response: 1-800-726-7894
Here's my demand letter as a sample for those of you who might benefit...although I don't know how effective it will be, yet.
September 17, 2010
SAMSUNG
VIA FACSIMILE ONLY
XXX-XXX-XXXX
RE: Defective Phone: Samsung Epic
HEX: A00000[XXXXXXXXX]
To Whom It May Concern:
This letter is to demand a replacement or repair to the above referenced defective phone. After a conversation with your customer representative in an attempt to have the phone fixed under the applicable warranty, your agent refused to facilitate the warranty fix.
The phone is available for your inspection. There is no physical damage to the phone except the interior screen cracked during normal wear and tear. The phone was less than a week in the owner’s possession when the screen broke. The phone was handled responsibly and the broken screen is a manufacturing or design defect.
Insurance to fix the product is available, however a deductible of approximately $100 applies.
IT IS HEREBY DEMANDED that Samsung either replace or repair the phone at no cost to the owner. Samsung may choose to cover the deductable, or Samsung may choose to fix or replace the phone under Samsung’s supervision.
Failure to meet this demand on or before September 24, 2010 will result in further legal action.
Your response is anticipated on or before September 24, 2010 by 5:00 p.m. at the contact information provided below.
Sincerely,
jrsprdnc said:
Thanks for your thoughts. We'll see if Samsung wants to stand by their warranty and Samsung Epic 4g, or defend a suit in small claims court.
The folks at Best Buy pulled off the screen protector and the glass is fine. It appears the AMOLED screen is what split. The phone is in mint condition externally, and it is available for Samsung to inspect to learn why their product failed.
The initial response from Samsung is that "there's been no recall" on the product, so they're not going to fix it. I'm awaiting Samsung's ECS response: 1-800-726-7894
Here's my demand letter as a sample for those of you who might benefit...although I don't know how effective it will be, yet.
September 17, 2010
SAMSUNG
VIA FACSIMILE ONLY
XXX-XXX-XXXX
RE: Defective Phone: Samsung Epic
HEX: A00000[XXXXXXXXX]
To Whom It May Concern:
This letter is to demand a replacement or repair to the above referenced defective phone. After a conversation with your customer representative in an attempt to have the phone fixed under the applicable warranty, your agent refused to facilitate the warranty fix.
The phone is available for your inspection. There is no physical damage to the phone except the interior screen cracked during normal wear and tear. The phone was less than a week in the owner’s possession when the screen broke. The phone was handled responsibly and the broken screen is a manufacturing or design defect.
Insurance to fix the product is available, however a deductible of approximately $100 applies.
IT IS HEREBY DEMANDED that Samsung either replace or repair the phone at no cost to the owner. Samsung may choose to cover the deductable, or Samsung may choose to fix or replace the phone under Samsung’s supervision.
Failure to meet this demand on or before September 24, 2010 will result in further legal action.
Your response is anticipated on or before September 24, 2010 by 5:00 p.m. at the contact information provided below.
Sincerely,
Click to expand...
Click to collapse
If i were on Samsung's legal team, i would convulse in laughter first while practicing dustbin hoops with your letter.
"You demand"...."failure to meet this demand".... This is your way of getting someone to even listen to you?
jrsprdnc said:
The phone is available for your inspection. There is no physical damage to the phone except the interior screen cracked during normal wear and tear. The phone was less than a week in the owner’s possession when the screen broke. The phone was handled responsibly and the broken screen is a manufacturing or design defect.
Click to expand...
Click to collapse
err....
jrsprdnc said:
Less then a week old, and no previous drops, and my screen is broken on a drop to the carpet as I fumbled an attempt to place it into my waist case. This Samsung Epic is junk if it doesn't hold up under this type of use. There are no scratches or dents on my phone, except for the broken screen. Samsung had better replace or recall the phone.
Click to expand...
Click to collapse
Good luck.
It doesn't really matter if the glass shattered. A fall can still damage internal hardware just as well.
But out of curiosity. When you were talking to that Samsung customer service rep, did you mention any combination of the words "drop" "carpet" or "fumbled"? Because those will definitely get a request for warranty repair refused. The warranty (both expressed and implied) does not cover those words or related words being used in answering 'why did the screen break?'.
Hi Guys,
I just wanted to see if anyone else had this problem. I pre-ordered the Atrix and got it Feb 23rd. Since then I have been very happy with the phone. Then yesterday, while at work I pulled out my phone (which has a permanent home in my front, left pocket) and I noticed a crack in the lower, left hand side that starts from about a third of the way up the left side of the phone down to the bottom, beneath the "home" button.
Anyhow, I have no idea how this happened. I have been incredibly careful with the phone. I got the Speck case first, but didn't like how it was too bulky and have been using the BodyGlove TPU case ever since I got the phone.
I feel like there must have been some defect with the glass or something. Perhaps a micro-fracture that got worse in my pocket? Has anyone else had this problem of seemingly spontaneous cracking? It's a single clean crack. I can't find any damage anywhere else on the phone (in case someone else dropped my phone without me knowing). Other than the crack the screen is working perfectly.
Today, I contacted ATT (for 4 hours!) and tried to get some sort of resolution to my problem. I was told that I was SOL and if I want, they'd "help" me out by selling me a non-contract Atrix.
I have been so ticked off since I found the crack that it's all I can think about it. I wouldn't even be so angry if I'd drop it, but this seems like not my fault at all. I bought their case and I kept the phone safe. Am I the only one this has happened to? Do you guys think I should just chalk it up to the phone gods and accept it or should I keep calling Att to complain?
Hard to say, really. I'd try taking it in to a store. calling someone... they can't really SEE the phone first hand... so they're probably just assuming you dropped the phone which caused a "crack".... which would actually usually cause "Cracks". I'm not saying it's a definite... but you MIGHT have better luck taking it to an AT&T store. I mean, insured or not, i'm pretty sure phones usually have a limited warranty for this type of stuff.
Well the digitizer screen and lcd are seperate so it should be a cheap fix. There are places online that will replace the glass for around a $100.
cracked screen
I had my replace called onsite cellular repair and they charged $140 for it.
Sounds like you leaned against something without realizing it. I too keep my phone in front left pocket and have caught myself leaning against tables and the like with my phone. I doubt very much it was a defect.
Sent from WinBorg 4G via Tapatalk
You do realise it's Gorilla Glass, right? i kinda doubt something as simple as leaning against something would do it in.
If you have insurance and can go without a phone for a couple days you could pull your sim card out of your phone and report the phone lost/stolen. You will probably have to pay a fee to the insurance company. Im not sure if that would be cheaper than just having it fixed though.
I preordered one and have been using it and picked up another on eBay with a cracked screen and replaced it. If you are interested in having it repaired I would be willing to do it. I've done iPhone 3G repairs since it came out and 3GS. That was my first Atrix. Had no issues and worked perfectly after
elementaldragon said:
You do realise it's Gorilla Glass, right? i kinda doubt something as simple as leaning against something would do it in.
Click to expand...
Click to collapse
Gorilla glass does not equal indestructible, and yes, leaning against something with your body weight can cause damage, especially if you lean close to a corner. Do some research on Gorilla glass.............it takes only 4000g (4kg/9lbs) of pressure to induce radial cracking, and 800N (80kg/175lbs) to induce complete failure. So, you see, it is entirely possible to crack the glass by leaning against something!
CaelanT said:
Gorilla glass does not equal indestructible, and yes, leaning against something with your body weight can cause damage, especially if you lean close to a corner. Do some research on Gorilla glass.............it takes only 4000g (4kg/9lbs) of pressure to induce radial cracking, and 800N (80kg/175lbs) to induce complete failure. So, you see, it is entirely possible to crack the glass by leaning against something!
Click to expand...
Click to collapse
Well.... the video's i've seen of tests on gorilla glass seem to show more pressure required even when weakened with sandblasting. I know it's not indestructible, but it's a lot harder to break than standard glass. And even the numbers you mention seem a bit odd. 9lbs to crack, but 175lbs to fail?
Even if all that IS true.... if you, too, are one to keep your phone in your pocket, you should know that typically people who DO make one of their front pockets their phone's permanent home (Which is odd, cause it seems to almost always be the front left pocket), they generally know not to lean with something pressing against the phone. I keep my phone in my front left pocket. And it's not even basically an idea of telling one's self not to lean against it. it's basically done subconsciously. And if that's not enough, when you feel that rather large square gently pressing against your thigh.... you tend to get the idea really quick that you shouldn't be doing what's about to be done.
Dr. HerbLove said:
Hi Guys,
I just wanted to see if anyone else had this problem. I pre-ordered the Atrix and got it Feb 23rd. Since then I have been very happy with the phone. Then yesterday, while at work I pulled out my phone (which has a permanent home in my front, left pocket) and I noticed a crack in the lower, left hand side that starts from about a third of the way up the left side of the phone down to the bottom, beneath the "home" button.
Anyhow, I have no idea how this happened. I have been incredibly careful with the phone. I got the Speck case first, but didn't like how it was too bulky and have been using the BodyGlove TPU case ever since I got the phone.
I feel like there must have been some defect with the glass or something. Perhaps a micro-fracture that got worse in my pocket? Has anyone else had this problem of seemingly spontaneous cracking? It's a single clean crack. I can't find any damage anywhere else on the phone (in case someone else dropped my phone without me knowing). Other than the crack the screen is working perfectly.
Today, I contacted ATT (for 4 hours!) and tried to get some sort of resolution to my problem. I was told that I was SOL and if I want, they'd "help" me out by selling me a non-contract Atrix.
I have been so ticked off since I found the crack that it's all I can think about it. I wouldn't even be so angry if I'd drop it, but this seems like not my fault at all. I bought their case and I kept the phone safe. Am I the only one this has happened to? Do you guys think I should just chalk it up to the phone gods and accept it or should I keep calling Att to complain?
Click to expand...
Click to collapse
Buy cellphone insurance from them, and replace it a week later. Then if that doesnt work, you may want to try this link for new glass.
http://www.globaldirectparts.com/Motorola-ATRIX-4G-MB860-Touch-Screen-p/mot1039620.htm
And then try this manual.
http://www.ifixit.com/Teardown/Motorola-Atrix-4G-Teardown/4964/1
elementaldragon said:
Well.... the video's i've seen of tests on gorilla glass seem to show more pressure required even when weakened with sandblasting. I know it's not indestructible, but it's a lot harder to break than standard glass. And even the numbers you mention seem a bit odd. 9lbs to crack, but 175lbs to fail?
Even if all that IS true.... if you, too, are one to keep your phone in your pocket, you should know that typically people who DO make one of their front pockets their phone's permanent home (Which is odd, cause it seems to almost always be the front left pocket), they generally know not to lean with something pressing against the phone. I keep my phone in my front left pocket. And it's not even basically an idea of telling one's self not to lean against it. it's basically done subconsciously. And if that's not enough, when you feel that rather large square gently pressing against your thigh.... you tend to get the idea really quick that you shouldn't be doing what's about to be done.
Click to expand...
Click to collapse
Got the numbers right from Cornings white papers. 9lbs is a lot of pressure on one point, and 175lbs is pressure applied with impact at an angle of 45 degrees. I might add that sandblasting will not put stresses into materials in the same way a scratch or point pressure will. Sandblasting will weaken in a more uniform manner, (and is generally used for stress relief), whereas a scratch is more localized. When you see these manufacturer videos, advertisements, etc., you have to remember they will always make things look the absolute best, so will show what is perceived to be abuse, when in actual fact a scratch or "dent" is much more normal for everyday use. I don't know about you, but I have never accidentally sandblasted my phone, but I have dropped them, scratched them, and applied pressure to them in various ways.
In my work, I lean over and into areas a lot, and that's when I sometimes feel the pressure on the phone against my thigh. I don't like holsters. Had Otterbox for my iPhone, and it dropped more with that than anything because it always got bumped off. If I remember, I remove my phone from my pocket before activities where it can have pressure applied to it.
As for the left front pocket, with men..........that's probably because users are predominantly right handed, and hold their phones with their left hands, using the right hand to swipe, etc. (You might find that women tend to put there phones mostly in their rear right pockets also when using pockets).
Hey Guys,
Thanks for the replies. I guess it could be from the leaning. I don't think I would have ever leaned on it in a way that I would have thought should have caused any damage. If it was due to leaning, I am very disappointed in the quality of that glass. And from the look of the crack I wouldn't have guessed leaning was the culprit, but since no one else has chimed in with spontaneous cracking, I only have myself to blame I guess.
Also, thanks for the tips on how to fix my phone. I did not get the insurance so that's not an option. As for the warranty, that only applies to defects that aren't physical, which is kinda bollocks because they assume there's no such thing as physical defects. I did look into the screen replacement. Sites online charge as much as I paid for the phone which is lame and buying the screen to do myself requires the purchase of 3. Anyone else need a replacement screen or have an extra to sell?
you can get screens on ebay for 60 a piece.
Hey neotekz, thanks for your tip! I went on ebay and found lots of digitizers. Is that the part I need?
To anyone who's done this already, do you have a recommendation of which one to buy? There seems to be lots of different prices. I guess I want to get an official OEM, but almost all of them say OEM. Do you think there's a big difference between them?
Also, do you guys think there's any problem with not fixing it right away? Will it cause other problems? Thanks for your help.
So I upgraded from my Galaxy S3 to my new S4 with Telus last week.
Yesterday night I was sitting down playing with my phone. I put it in my front pocket, and then took it back out less than 30 seconds later, while still sitting. I keep my phone in an otterbox, with screen protector, and keep nothing else in the pocket I keep my phone.
When I took my phone out, I noticed the display wasn't working. Sounds, etc were fine. After careful examination I noticed 2 small hairline cracks, one from the top middle, going down/left to the side, and another from the left/middle, going towards the other crack - however there is a large space in between where it is not cracked.
The cracks are NOT on the outside plastic piece, nor on the screen protector. They are on the inside screen only. There is some pixelization on the "top" area past the crack, and solid black/not working on the bottom. Never dropped this phone, put any excessive stress/pressure on it - absolutely blows my mind how this could happen.
So I went to Telus today to speak to them, they looked at it and the sales lady confirmed theres no impact marks on front/back and it just seems strange. The manager told me if they sent it away it would be 99% chance not covered under warranty and I would have to pay. He told me my best chance of anything, is to call Samsung. I left more than unimpressed.
So I call Samsung this afternoon. I tell them exactly what happened, draw the scenario out clearly - He tells me physical damage is not covered under warranty and screens do not break themselves. I tell him I agree, but there was no negligence on my part and I feel this must be a defect of some sort. He tells me he has never heard of this happening before and there is nothing he can do for me. I tell him we are are a wall and not understanding each other and ask to speak to a supervisor. Supervisor tells me the best they can do is give me a USP parcel to send my phone in to get looked at. If it's determined if it's physical damage, then I will have to pay to get it fixed and they will send me a quote and the phone back, if it's a defect of some sort they will cover it.
Just by the language that was used in the conversation (IE: Physical Damage, not covered) I don't have very high hopes on this matter. I understand it's physical damage, but that is very broad language. It's not physical damage due to negligence, but can this be proved one way or another? If only the screen shows a hairline crack, but nothing else - could this be my fault? If they do tell me it's not covered and I am to pay - What more can I do? Aside trying to fight Samsung in court over this (High cost, time, chance loosing and paying more), what are my options? Has anyone ever seen this happen before?
I'll upload some pictures in awhile.
Edit: Wow i'm not the only one, this guy wanst using a case though but still! I had an otter box on mine.
TL;DR - Screen broke, never dropped it or used carelessly, Telus won't do anything. Good chance Samsung wont cover it. What do
I had the same issue with my s3 that was in a Otterbox defender... Tmobile and Samsung told me the same thing and I was very disappointed...
The cracks wasn't even visible outside the Otterbox
X10a-Freedom
And the pictures...
Could the otterbox be putting compression stress on the phone edges?
Sent from my SAMSUNG-SGH-I337 using xda premium
I've noticed this device doesn't seem very sturdy. I wouldn't suggest trying this, but if you just hold each end long-ways and give your hands a slight twist it seems it's very flimsy. I don't doubt the gorilla glass 3 is strong as balls but the underlying screen isn't, which is what seems to be cracking a lot.
I think samsung made the phone so thin and poor choice of plastic grade that it can't withstand some normal wear and tear very easily. Had samsung choice an extremely tough plastic compound it may be a different story. Ever seen the plastics used on R/C cars? That stuff is tougher than nails! But hey, at least your screen won't get scratched!
orlandoxpolice said:
Could the otterbox be putting compression stress on the phone edges?
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
I was thinking the same thing since my phone was never dropped or anything like that... In my case I would have never noticed my cracking if I didn't clean it
X10a-Freedom
I'm not sure about the otterbox case putting unnesseary stress on the phone or not. I dug up a few threads on here related to simmilar problems with the S4 - Others have had "pockets breaking AMOLED's" have NOT had a case on their phone.
Tough to say. I guess the case helps from impact damage such as a fall, but the AMOLED screen is still too fragile from flexing, case or no case.
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On sunday, I pre ordered a 128gb s6 edge on tmobile's website, it arrived on tuesday, and as soon as I turned it on I noticed dead pixels and also i noticed under direct sunlight that the screen had scratches everywhere, i paid almost one thousand dollars for this and I found that unacceptable, so I called TMobile and they said I had to return the phone, wait until they refunded my money and then I could order another one OR I could buy another one and pay for it and return this one. So I just went ahead and placed another order and they overnighted a new phone to me. The phone arrived today, and it also has dead pixels or something black under the display (very noticebale) and also has a really scratched screen. The phone is nice, it works fine most of the time, but my problem is not with the software, it is with the lack of quality control Samsung is showing with this release.
I decided to return both phones, and i will be sticking with my iphone 6 until Samsung gets their act together, I dont want to throw Samsung under the but for a flagship phone, this issues should be non-existent. My advice to anyone that has ordered a s6 edge, is to check your screen for any dead pixels, and to check your phone;s screen under direct sunlight and see if you find any scratches.
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Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.
Same exact thing with my s6 edge 32gb. Small scratches allike over the screen.
My new one came today but I didn't open it yet to check.
Wow !! After that I will prefer to buy at the store after the April 10 !
Sent from my iPhone using Tapatalk
Poetique said:
Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.
Click to expand...
Click to collapse
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk
Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.
americasteam said:
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk
Click to expand...
Click to collapse
You'd only find it virtually impossible if you've never been inside of a UPS or FedEx shipping facility (probably the USPS too, but I havn't actually been to the inner portions of one of those). I actually have never received a FedEx package to my area that wasn't beat up to some degree.
When I say that packages are literally occasionally tossed several YARDS across a room, I'm not kidding. And if whoever is supposed to catch them misses, well... what goes up eventually comes down lol.
The use of screen/devices covers only has one real effect, and that's preventing EXCESSIVE dust. Obviously, dust is dust, and you can't just eliminate it. It'll do a bit to stop scratches, but if a bit of fine debris that just so happens to get trapped under the dust cover it can still lead to scratches if the device gets shaken about in the box. And of course it does nothing to protect against impact damage, which is one potential cause of dead pixels.
I want to see what happens when other carriers start shipping. On that note, what courier is responsible for T-Mobile orders?
Edit: I'm also going to assume that everyone around here is aware of the fact that Gorilla Glass is visible to the naked eye if you have sharp eyesight, and that the "scratches" probably aren't scratches if they're uniform and follow some sort of pattern (you'd be surprised how many people thought they had scratched devices in the early days of Gorilla Glass lol).
Any pictures from any of you?
I just checked my screen. Zero scratches. Scared me for a second.
i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.
rjwdon said:
i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.
Click to expand...
Click to collapse
You expect alot from mass manufacturing/assembly lol.
The kind of operation you're talking about would be more likely to be found when dealing with either small-scale manufacturing or manufacturing of devices that never touch human hands before reaching the consumer. Neither case applies to Samsung devices.
angelofmusic said:
Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.
Click to expand...
Click to collapse
Oh no Both S6 Edges I have received both have the scratched screens. This is bad.
while thats true, it is a proceedure in place for hard drives, they literally will not work if there is a single speck of dust on the platter - if anything at all interferes with the read-head it will scratch the platter and bam dead hard drive.
it is entirely possible they dont use vacuum chambers for assembling phones however, I will grant you that lol
just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are
netnerd said:
just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are
Click to expand...
Click to collapse
Doesn't work.
There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!
So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.
angelofmusic said:
There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!
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Do you have black or white?
Scratches are scratches...
Poetique said:
So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.
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There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
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DrexelDragon said:
Do you have black or white?
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Mine is black but I can't see that mattering much, unless one particular factory dealt with our models and they were only black...
angelofmusic said:
There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
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That's very odd, and does sound like the sort of thing that would happen when there's a combination of an issue with fine debris getting trapped under the dust cover and the device being shaken about during shipping as it's unlikely that such a thing would pass any QA inspections.
The only unusual thing is that you said there was a DEEP scratch, and fine debris wouldn't cause that. Larger debris could, but that would indicate someone just being careless while packaging the device.