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invivible shield on xperia

haha ^^ invisible**
i dont know if this has been discussed before but.. has any one used the invisible shield for the xperia?
ok so i wanted to know what and how the invisible shield is like on the xperia
and to my surprise my girlfriend got it for my birthday yesterday! and here are the pics in hi-res...
it is really hard to take pictures of it as you guys know it is clear.
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http://s15.photobucket.com/albums/a369/ooooitsdo/
more pics
it covers:
the battery cover
the camera and most of the space around it.
the lower back(where the speaker is)
it tries to cover the chrome strip of the keyboard part
and it covers the front where the camera is.
it lacks a lot of coverage for the front

dohiedoh said:
haha ^^ invisible**
i dont know if this has been discussed before but.. has any one used the invisible shield for the xperia?
Click to expand...
Click to collapse
Currently, it is not available in Singapore yet so no comments.

I've heard mixed reviews about this product, but I'm also waiting for my order to come in sometime this week so I can try it out. You've already seen it on Youtube or read reviews about it, but you won't know until you try it out yourself I guess. Hope that some of us will be able to answer your question soon.

I have mine in front of me, right now. It arrived this afternoon, so i am just thinking about fitting it, either tonite, or in the morning.
It cost me $24.95, and took 4 days to be shipped from US to UK.
As soon as i have fitted it, and tested it for a bit, I will post here, and let you know what i think of it.
What i do know, at the moment, is, The screen protector that is on the phone at the moment, (Carphone Warehouse own brand) Is a worthless piece of ****e. I find using the stylus comes naturally to me, so the screen gets a lot of stylus work done to it, and the screen protector on now is scratched to buggery.
So, I will be quite interested to see how the invisible shield is after a couple of weeks.
Will let you know.
Cheers.

I'm interested in getting one so waiting for your sharing...

astral1 said:
I have mine in front of me, right now. It arrived this afternoon, so i am just thinking about fitting it, either tonite, or in the morning.
It cost me $24.95, and took 4 days to be shipped from US to UK.
As soon as i have fitted it, and tested it for a bit, I will post here, and let you know what i think of it.
What i do know, at the moment, is, The screen protector that is on the phone at the moment, (Carphone Warehouse own brand) Is a worthless piece of ****e. I find using the stylus comes naturally to me, so the screen gets a lot of stylus work done to it, and the screen protector on now is scratched to buggery.
So, I will be quite interested to see how the invisible shield is after a couple of weeks.
Will let you know.
Cheers.
Click to expand...
Click to collapse
Could you tell us exactly which parts the invisible shield covers? Im really interested about whether or not that chrome strip going around the phone is protected.

Looking at the sheet of parts i have here, i would say yes, the shiny narrow band round the side of the phone will be covered.
From what i can tell, by logical deduction, i think 95% of the phone, when the slider is closed, will be covered. There are no parts, whatsoever, for the keyboard, or other exposed areas, when the slider is open.
I will attempt to fit it all tomorrow, and report back.

Can you post a pic of the main screen area?

OK.
Have done the invisible shield fitting, and have to say, i'm a bit dissapointed with it.
As the above poster states, there is still quite an area of the phone that is not covered at all, however, most of the main "scratchable" areas are protected.
To attempt to list;- The battery cover, 99% covered.
The screen 99% covered.
The Camera lens etc, 90% covered.
Front Top (above screen) 75% covered.
Bottom 60% covered.
Top 60% covered.
There is absolutely no coverage of any parts exposed when slid open.
There is no coverage at either side of the screen, nor the sides of the screen section of the phone.
The material used does seem quite robust, but it is early days, and, as a stylus user, i will have to let time tell on my screen, how well it lasts.
The kit is pretty easy to fit, and it can be done by anybody.
I will report back after a few days of usage.

I'm interested most in the screen part. Is it really immune to scratch as advertised? From the outside look how is it compared to Martin Field?

astral1 said:
OK.
Have done the invisible shield fitting, and have to say, i'm a bit dissapointed with it.
As the above poster states, there is still quite an area of the phone that is not covered at all, however, most of the main "scratchable" areas are protected.
To attempt to list;- The battery cover, 99% covered.
The screen 99% covered.
The Camera lens etc, 90% covered.
Front Top (above screen) 75% covered.
Bottom 60% covered.
Top 60% covered.
There is absolutely no coverage of any parts exposed when slid open.
There is no coverage at either side of the screen, nor the sides of the screen section of the phone.
The material used does seem quite robust, but it is early days, and, as a stylus user, i will have to let time tell on my screen, how well it lasts.
The kit is pretty easy to fit, and it can be done by anybody.
I will report back after a few days of usage.
Click to expand...
Click to collapse
i just ordered this today and im paying a premium.. more then the cost since im ordering it through another means... this is not sounding good for me? can you please keep us informed...also how is the scree n protetector sufficient? i plan to use it with my thumb and not stylus? is it too grippy?

When I say i'm a bit dissapointed, i mean that i thought more of the phone body would have been covered. As it is, there is still quite an amount of that shiny bit round the sides of the phone which is unprotected. Also, either side of the screen is unprotected.
The plastic material, i am quite confident about. It will do its job fine.
I have been using the stylus, (and a pencil) on the screen for about a day and a half, now, and i cant detect a single mark on the screen film.
If you look carefully at the 1st posters photo album, you can see where the gaps are in some of the film sections.

Wait so the chrome strip ISNT protected?
Also.. how did you go about installing the screen part? I was always worried about that liquid leaking into the phone :|

Ok invisible shield for the xperia SUCKS big time. Not only does it not cover the entire front face plate or the chrome part, but When I applied it to my battery cover, i noticed that I had some excess bubbles so i tried peeling it back a little to squeegy them and the xperia logo actually started to rip off! So now I have no choice but to keep the invisible shield on the battery cover so that the logo doesn't come off. Also I would never recommend putting it on the rubbery parts of the phone as it won't adhere as well as the smooth parts of the phone, I really expected more out of this product, but for the xperia it sucks.

can someone else confirm what this guy is saying^ should i ditch the full body protection and go martin fields?
does the screen protection work good though n4v1n?

O.K. after a bit more use, i can solidly say that i'm happy with the screen protector part of the invisible shield.
After several days use with the stylus, and a sharp pencil, i cannot detect any scratches on the film.
I still cant quite decide whether to leave some of the other parts on or rip em off, tho.
I think in some places, it spoils the look of the phone, but i want the protection it offers.

N4v1n,
Cant you use the liquid in the spray bottle, that comes with the invisible shield, to help peel off the film?

does it really peel off the xperia writing on the battery cover? Does it damage any of the other paint?

The damage had already been done the spray can't help me in peeling it off, If I do peel it of I will be missing at least 2 letters from the xperia logo. I didn't use the shield on any other part of the phone. I didn't buy for the screen protector as I use pdair for that, I have all the other parts of the shield but I am not going to use any of them as they are not made very well in terms of cut. The shield did not damage the paint afaik.

OMG! This thing is horrible!
I've previously used ppctechs.com write shield, which is far, far superior to this crap.
First off, this thing didn't even stand up to me ripping it off to wash off some dust that had attached itself to the underside. The corner that I carefully pulled back to pull it off is stretched out and flimsy. (Yes, I used the solution. It helped zilch in removing the protector from the screen.)
It's sticky when using (even after 24 hours). Really frustrating to use when thumbing through touchFlo or anything else for that matter.
It's nearly impossible to wash anything off of it (sticky side). I had a piece of dust get underneath when applying the thing and when trying to wash it off I had to use my fingernail to scratch it off which scratched the sticky residue underneath leaving a distinct marking under it. UGH.
Worst $30 bucks I ever spent...

Broken screen - 309 GBP to replace

Hi all!
I just called Dell yesterday regarding the broken screen on my Streak 5. I got called back today from India - and the guy there told me it would cost me 309 pounds (i guess British pounds? I'm located in Norway, but i bought my Streak in the US).
I called back to Dell Mobility today and asked again (i read here somewhere that talking to someone else could be helpful, and you might just get a replacement). The lady there told me that because Dell didn't have an out-of-warranty repair option before, they sometimes just replaced the broken units. That all changed, and they can now offer repair options.
I don't want to pay 309 GBP to replace the screen, does anyone know of any other alternatives? (Other than the obvious; buy a new phone)
I found this: http://www.dellstreakrepairs.co.uk/repairs.html Has anyone tried this?

I know you can buy screens on eBay for just over £100 if you are feeling competent to do the job yourself.

Awesome! Thank you! I just bought a screen from here
I've replaced a couple of screens on mobile phones before, so i'll manage.. Now i only have to get an otterbox to prevent this from happening again!

for that much, might as well get a new streak.

That auction makes no mention of the gorilla glass, is yours ok?

I have heard a lot of people broke their screens... thing is I drop mine from about 4 feet right into the bare ground. I thought for sure it would be broken. But to my surprise it was find on scratch on the back on of the phone and that's it.
Not I guess it must be the way it drops more the force and the height it drops at.
Sent from my Dell Streak using XDA App

p00kienrayray said:
for that much, might as well get a new streak.
Click to expand...
Click to collapse
Code:
New screen................$115
Otterbox + shipping......$35.9
------------------------------
Total...................$150,9
New streak.............$399.99
Otterbox + shipping......$35.9
------------------------------
Total..................$435,89
I don't see how that's much cheaper.. And, they don't ship the streak to Norway from dell.com - i actually paid $1000 more for my streak, if you include the price for the plane tickets.. ;-)
Troute said:
That auction makes no mention of the gorilla glass, is yours ok?
Click to expand...
Click to collapse
Gorilla glass is not in included in the auction, no. Mine is perfectly fine.. Actually, I'm using a plastic screen protector on top of the gorilla glass, and in the end it's the LCD that breaks.. :-/
yasir_jan87 said:
I have heard a lot of people broke their screens... thing is I drop mine from about 4 feet right into the bare ground. I thought for sure it would be broken. But to my surprise it was find on scratch on the back on of the phone and that's it.
Not I guess it must be the way it drops more the force and the height it drops at.
Click to expand...
Click to collapse
Mine dropped from 2 feet - from my nightstand and onto the floor. I have to say that I've dropped it several times before, and sometimes from higher up too - but i guess i just hit the sweet spot the last time around.. :-(

olemartinorg said:
Gorilla glass is not in included in the auction, no. Mine is perfectly fine..
Click to expand...
Click to collapse
I'm sure that I read somewhere that the LCD is bonded to the Gorilla glass. Are you sure that you will be able to replace the LCD but retain your original Gorilla glass?

p00kienrayray said:
for that much, might as well get a new streak.
Click to expand...
Click to collapse
Oh! Sorry for being a complete douche! I thought you meant the price for that new screen.. Yes, for 309 pounds ($494), i could just as well buy a new streak! That's what i told that guy who called from Dell - but i don't think he cared much.
Philip said:
I'm sure that I read somewhere that the LCD is bonded to the Gorilla glass. Are you sure that you will be able to replace the LCD but retain your original Gorilla glass?
Click to expand...
Click to collapse
Oh? I didn't know that.. I'll sure try! Guess i can just post back when i get it and find out.. ;-) Should be about a month till i get it, shipping from Asia is stupid slow..

Has anyone tried www.dellstreakrepairs.co.uk for screen replacements?

matheprat said:
Has anyone tried www.dellstreakrepairs.co.uk for screen replacements?
Click to expand...
Click to collapse
I'm guessing: very few, as of yet. The counter on the bottom of the site said ~79 when i saw the site two days ago. According to this post on the dell forums, the site launched close to the 13th of January.

My Streak fell off from about 1m, completely killed the whole glass (display/touchscreen 100% working, glass totally broken).
Dell GER said they can't repair it, I would have to buy a new one.
If you sell a device you should be able to repair it (non-warrenty). Selling an expensive device like the Streak and saying you can't repair a broken screen is really, really sad for such a big company like Dell.
I sold it on ebay these days.
But I miss the Dell. Perfect screen size, perfect form factor. Nice UI.
So I bought a new one.
Now of course I wanna make it as safe as possible.
With the iPhone 4 I read that if you use the bumper it's almost impossible to break the screen if it fells to the floor cause the bumper stands out on the sides which is a protection for the display/screen.
So first I will buy a screen protector but I don't think that alone would help much. Now is there something like a bumper or a silicon case which can help protecting the screen from getting broken?
Thx.

zwuncki said:
Dell GER said they can't repair it, I would have to buy a new one.
Click to expand...
Click to collapse
Hmm, i guess i would check the laws in germany.. In norway, i'm pretty sure they have to - and i guess that's the case for USA to, since they told me they used to just replace the units (i guess if the customers complained too much).
zwuncki said:
I sold it on ebay these days.
Click to expand...
Click to collapse
Okay, forget it!
zwuncki said:
With the iPhone 4 I read that if you use the bumper it's almost impossible to break the screen if it fells to the floor cause the bumper stands out on the sides which is a protection for the display/screen.
So first I will buy a screen protector but I don't think that alone would help much. Now is there something like a bumper or a silicon case which can help protecting the screen from getting broken?
Click to expand...
Click to collapse
Like an Otterbox? It adds a lot more bulk than the iPhone 4 "bumper", but i don't see how it's possible to make a bumper for the streak.. I mean, not like the iPhone bumper at least.

No I don't want a bumper for the Streak.
I just wanted to say that some cases with no display protection still protect the display somehow because of the way they are constructed.
I wonder if a simple silicon case would protect the display somehow because it does stand out on the display's side a bit as well (as the bumper on the iPhone does).
I want a case which is as slim/thin as possible but does protect the display somehow if the device fells on the floor.
I also wonder if there's any screen protector which is solid/robust enough to protect the screen not only from scratches but from getting broken.
I know Exim and Brandos are good but are they good enough to prevent the screen from getting broken?

olemartinorg said:
I'm guessing: very few, as of yet. The counter on the bottom of the site said ~79 when i saw the site two days ago. According to this post on the dell forums, the site launched close to the 13th of January.
Click to expand...
Click to collapse
Dell refused to fix my Streak with a broken screen, so I sent it to the above (www.dellstreakrepairs.co.uk). I would recommend the service if you are in my position, I was only without my phone for about 48 hours, door to door. Phil is a really friendly and helpful guy.

Just to update the thread: I just received my replacement screen yesterday, and i replaced it as soon as i could! Now could finally put my old G1 back in the drawer and use my Streak again!
The auction said nothing about gorilla glass, but the screen sure had some kind of glass covering it, and after i accidentally pressed the sharpest end of my screwdriver into the screen (don't ask), i'm pretty sure it's gorilla glass. It didn't even leave a mark.. but it punctured the screen protector i'm using..
I'm happy, and my streak is happy!
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And, as you can see on the picture, i ripped the touchscreen controller off my old screen.. honest accident.. :-/ the LCD was broken anyways!
I was actually able to tear the old gorilla glass off the LCD and have a look underneath.. they didn't use "extremely strong adhesive", but there was some kind of semi-liquid between the glass and the LCD, so i guess it's not worth taking apart just to have a look underneath..

wow thats cool, how hard was the process?
my glass is broken, the LCD is OK though. just has small crack on the bottom left by the home button...

fventura03 said:
wow thats cool, how hard was the process?
Click to expand...
Click to collapse
Well, don't do it if you don't really have to - and don't do it if you think you may break it even more!
Opening the streak is documented in detail on ifixit, but for some reason they stop before actually removing the LCD and glass from the rest of the chassis. I found this thread over at modaco, look at the timelapse-videos and note what he says:
- There are some things missing from the teardown such as that the circuit board is glued in one end and the lcd is attached with 5 small clips.
- It was also a bit tricky to release the circuit board from the plastic clips that kept it tight to the frame
- The cover where the capacitive buttons are should be opened from bottom-up as this is less likely to destroy the ribbon beneath.
Click to expand...
Click to collapse
When i got to the end of the ifixit teardown, i removed the 5 small clips, and i had to use a lot of time to get the LCD and glass out of the chassis. There is some tape on one side that's best to try to remove, and it's hard to get the LCD out. I guess that's why i removed the glass too..
Oh, and if someone wants to see images of the screen and glass: here, here and here.

matheprat said:
Dell refused to fix my Streak with a broken screen, so I sent it to the above www.dellstreakrepairs.co.uk. I would recommend the service if you are in my position, I was only without my phone for about 48 hours, door to door. Phil is a really friendly and helpful guy.
Click to expand...
Click to collapse
I didnt realise who they were but their address was very familar to me lol they also are listed as iPhone Repairs & Spares LTD link). And yes I can vouch for them also, my dealings were for iphone screens.
best to have their addy listed in a sticky about repairs as they are trustworthy and reliable.

How much did they charge to repair your lcd screen?

Cracked Screen due to cold temp?

Before everyone hops on the "you dropped it" train. Let me first say that I've been a member here for a long time. If I drop a device its on me. I wouldn't even be posting here if that was the case.
Now let me explain.
I work in Datacenters where the temperature is somewhere between 60-70 fahrenheit. I bought my Xoom from Verizon around February. I've been using it every day. Never dropped, never abused. I even have that rubber back from Motorola and put it across the front when I put it in my backpack, in its own little sleeve.
Yesterday I was at the Datacenter doing some early morning emergency work. The tablet was on the floor, not over a vented tile, but just on the floor with its rubber back.
I then looked down and noticed a crack formed from about the middle left, to the upper right. I picked it up, ran my finger across it, and noticed its not all the way to the surface. I turned it on, the LCD works perfect, touch screen also works fine.
Set it down very carefully, and then I watched, and I mean watched a crack form from the bottom straight up to the top, and push through where the cracks meet. I even heard the glass cracking as it happened.
I can't imagine that a 65F temp would cause the screen to crack.
This morning I got on the horn with support, and this is the just of what motorola had to say.
Motorola's support response was as follows.
Physical damage voids the tablet’s warranty. You may opt to send the phone in for evaluation so the technician can determine if the issue can still be fixed. If it’s fixable, the repair cost of $199 plus applicable taxes will apply. However, if the tablet can’t anymore be fixed, it will be returned unrepaired and no charge will be made on your account.
The Lens Only Replacement covers damage to the display (such as a crack) and the LCD is not damaged. If there is damage to both the lens and the LCD the full Out-of-Warranty fee will apply. The out of warranty repair costs Out-of-Warranty $369 plus applicable taxes
Click to expand...
Click to collapse
There are no dents, chips, or scratches on the outside of the case. I've also never dropped, banged, or abused the device.
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exstatica said:
Before everyone hops on the "you dropped it" train. Let me first say that I've been a member here for a long time. If I drop a device its on me. I wouldn't even be posting here if that was the case.
Now let me explain.
I work in Datacenters where the temperature is somewhere between 60-70 fahrenheit. I bought my Xoom from Verizon around February. I've been using it every day. Never dropped, never abused. I even have that rubber back from Motorola and put it across the front when I put it in my backpack, in its own little sleeve.
Yesterday I was at the Datacenter doing some early morning emergency work. The tablet was on the floor, not over a vented tile, but just on the floor with its rubber back.
I then looked down and noticed a crack formed from about the middle left, to the upper right. I picked it up, ran my finger across it, and noticed its not all the way to the surface. I turned it on, the LCD works perfect, touch screen also works fine.
Set it down very carefully, and then I watched, and I mean watched a crack form from the bottom straight up to the top, and push through where the cracks meet. I even heard the glass cracking as it happened.
I can't imagine that a 65F temp would cause the screen to crack.
This morning I got on the horn with support, and this is the just of what motorola had to say.
Motorola's support response was as follows.
There are no dents, chips, or scratches on the outside of the case. I've also never dropped, banged, or abused the device.
Click to expand...
Click to collapse
You know exactly what they will say if it still under warranty.. They will say u dropped it
Sent from my HTC Sensation 4G using XDA Premium App

I live in Boston, and believe me, my Xoom has been colder than 65 degrees far Are you sure that the floor wasn't way colder? Anyway, that really stinks!

joshndroid said:
You know exactly what they will say if it still under warranty.. They will say u dropped it
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Looks like something was dropped on it while it was on the floor. At those temperatures, normal glass may experience some shrinkage, but not enough to crack.
The temperatures mentioned are well within specs of Gorilla Glass BTW
http://www.corninggorillaglass.com/sites/all/files/COR_GG_ProdSheet.pdf

To my extremely untrained eye, the damage does not look like what would happen if it fell or if something fell onto it. It looks like what would happen with a constant strain caused by a singular, slow-acting stress. I'd assume either REALLY cold temperatures on the floor or strain from objects inside your backpack using it as a lever.

I would start with researching Corning's Gorilla Glass. I think I read that it was developed in the 60s, and I always thought it a bit odd that it never found a marketable application until recently, especially given Corning's history of ups and downs as a business.
There are videos on the net demonstrating how unbelievably forgiving this glass is, but they were made to show it off for the smart phone application. I'm wondering what kind of crazy temper it must have, and if such a large size as a tablet lens just lends itself to a greater chance of getting an imperfection that might cause this.
Unfortunately, I also think you're screwed no matter what your research turns up. Your story (particularly about actually watching and even hearing the second crack form) reads like a complete nightmare. I really feel for ya!
In an effort to offer something more than just a condolence, my dad told me about some place in California that he sent his PDA to replace the capacitive touch screen. This was a couple years ago. I forget how much it was, but it was little more than half of what Blackberry (our whoever he bought it from) wanted to fix it. Point is, you may be able to get it fixed cheaper.

Psychokitty said:
I would start with researching Corning's Gorilla Glass. I think I read that it was developed in the 60s, and I always thought it a bit odd that it never found a marketable application until recently, especially given Corning's history of ups and downs as a business.
There are videos on the net demonstrating how unbelievably forgiving this glass is, but they were made to show it off for the smart phone application. I'm wondering what kind of crazy temper it must have, and if such a large size as a tablet lens just lends itself to a greater chance of getting an imperfection that might cause this.
Unfortunately, I also think you're screwed no matter what your research turns up. Your story (particularly about actually watching and even hearing the second crack form) reads like a complete nightmare. I really feel for ya!
In an effort to offer something more than just a condolence, my dad told me about some place in California that he sent his PDA to replace the capacitive touch screen. This was a couple years ago. I forget how much it was, but it was little more than half of what Blackberry (our whoever he bought it from) wanted to fix it. Point is, you may be able to get it fixed cheaper.
Click to expand...
Click to collapse
If I were him, I would like to take a video what was happening by my phone. So it could help to proof a a little bit.

Someone throw a xoom in a freezer and find out if it happens

DToX69 said:
Someone throw a xoom in a freezer and find out if it happens
Click to expand...
Click to collapse
Haha! .

I can assure you that nothing was dropped on it, and I can't imagine the floor was that cold. I tried to pull out my phone while the second crack was happening, but it went too fast. I'm going to send it into Motorola and hope they just fix it.

exstatica said:
I can assure you that nothing was dropped on it, and I can't imagine the floor was that cold. I tried to pull out my phone while the second crack was happening, but it went too fast. I'm going to send it into Motorola and hope they just fix it.
Click to expand...
Click to collapse
I sincerely wish you good luck. Keep us posted.

If gorilla glass is a Corning product you may also want to contact them. Get to a product engineer and tell them what happened. They may provide insight into the issue and help with your efforts to get Moto to replace it at no cost.
Sent from my Xoom using XDA Premium App

I'm a mechanical design engineer by training and by trade. I currently do mechanical designs for a medical company.
Let me just tell you what is wrong with the picture.
1. Given the material combination. The gorilla glass has the lowest coefficient of expansion in this device. If you dont understand what this means, it basically just means that damage due to a sudden change of temperature should never happen by design.
2. There are assembly mitigations to help the design even further. One common technique is simply doing the assembly at a stress-free temperature.
3. Common industry practice to qualify a device to production is temperature cycling exposure. Consumer test spec for this is 55C to -20C within 30min for up to 1000 cycles.
4. Looking at your picture, it looks like the crack began with a defect which is on the external side of the tablet. Furthermore, compression of the glass due to rapid temp change would yield the failure along the short side of the glass but not the length; once the glass fails on the short side it would not continue to crack on the long side because the stress is already relieved.

Lolento said:
I'm a mechanical design engineer by training and by trade. I currently do mechanical designs for a medical company.
Let me just tell you what is wrong with the picture.
1. Given the material combination. The gorilla glass has the lowest coefficient of expansion in this device. If you dont understand what this means, it basically just means that damage due to a sudden change of temperature should never happen by design.
2. There are assembly mitigations to help the design even further. One common technique is simply doing the assembly at a stress-free temperature.
3. Common industry practice to qualify a device to production is temperature cycling exposure. Consumer test spec for this is 55C to -20C within 30min for up to 1000 cycles.
4. Looking at your picture, it looks like the crack began with a defect which is on the external side of the tablet. Furthermore, compression of the glass due to rapid temp change would yield the failure along the short side of the glass but not the length; once the glass fails on the short side it would not continue to crack on the long side because the stress is already relieved.
Click to expand...
Click to collapse
I disagree with point 4. It's entirely possible the defect was in the center. Even if it were not, the first crack (presumably from a defect) could cause the second one as both pieces are now effectively defective (didn't plan that wording, lol).
There are other variables/possibilities that haven't been discussed, such as the glass actually cracking from one side but splitting from the other, the actual crack not having been noticed until it split (which could have been only an instant later). The adhesive around the bezel probably holds the most potential for inconsistencies from product to product as well as how it's applied around each one.
As far as expansion, the coefficients are for materials with no detected defects. Toss a microscopic piece of debris (carbon, gas, slag...) into the part and that goes out the window, especially of anything crystalline in structure.
Regardless, as someone who treats his Xoom like a museum piece, if the OP says he didn't abuse it to the point of being downright dumbfounded about how this happened, I believe him.

I think most of us agree it is very unlikely to be a temperature variance problem. 65 is not even particularly cold. If 65 were a problem a lot of the early adopters in northern climes would have had issues due to late winter temperatures. I don't remember how cold it was but I know I was still wearing my winter jacket, so below 65.
It is possible the rapid cooling played a part but assuming no physical stress was involved there must have been some flaw in your xoom that made it inevitable.

I'm just saying thermal expansion cannot play a role in the long crack. That crack propagated from a sharp defect which I can see on the glass already.
It will be hard to convince the short crack is caused by thermal expansion either (as I mentioned first due to the TCE of the material combination) because again the initial defect is in the middle of the glass but a thermal expansion failure should fail first at the material interface.
Just saying, base on the picture it is hard to convince moto the crack did not began from an external defect. I'm not saying you caused the defect, it might have been your pet walking in the glass or whatever and you never notice it...

When my xoom was delivered the outside air temperature was less than 5 C.
No tempefature related problems here.
Sent from my Xoom using XDA App

If you bought it from Verizon don't you have insurance? Just say you lost it. Good luck getting csi to prove it was manufacturer defect to help build your case. I'm thinking something fell on it and you didn't notice. Maybe a coworker and you got to watch the tail end of your xooms suffering.
If it was me they had better film that cause it be good enough for oscors. Whisper it will OK. Ups return shipping label is on its way. Just hang in there. Holding it close as time slowed down and stuff. Epic
Sent from my Xoom using Tapatalk

After battling Motorla for the last week, I spoke to them on the 6th, my last reponse was "Fine, I'll pay for the stupid thing. I'll call tomorrow with a different credit card" (They don't take discover, and thats all I had on me at work). The 7th, when I wake up, I find that the device has been shipped.
So this morning I look out my door and there it is. Open it up, and guess what?
Your device can be repaired but with a repair fee. However because we could not reach you via phone, or email, we have sent the device back unrepaired.
Click to expand...
Click to collapse
Which I find even more frustrating since I had spoke to them nearly every day, and they even called me. My job requires me to answer the phone, and email. There is no way in they were not able to get a hold of me.
So now I sit here, wondering what to do next. I do know this was my first Motorola, and it will be my last.
BTW, thanks everyone for posting the tech responses. I can't imagine anything dropped on it. I was there by myself, sitting in an enclosed area, with everything bolted into racks. When I first noticed the crack, the rubber back that I bought from Moto was on the front, I could see the small crack in the upper left due to the camera opening in the rubber.
So it happened while the screen was covered.
Well I'm going to write a letter to Motorola, and then probably try Verizon, chances are I'll just buy an iPad (I know, the shame, but at least I can walk into an Apple store.)
Thanks

Apple defiantly has better repair services

S6 edge screen badly scratched straight out of the box.

On sunday, I pre ordered a 128gb s6 edge on tmobile's website, it arrived on tuesday, and as soon as I turned it on I noticed dead pixels and also i noticed under direct sunlight that the screen had scratches everywhere, i paid almost one thousand dollars for this and I found that unacceptable, so I called TMobile and they said I had to return the phone, wait until they refunded my money and then I could order another one OR I could buy another one and pay for it and return this one. So I just went ahead and placed another order and they overnighted a new phone to me. The phone arrived today, and it also has dead pixels or something black under the display (very noticebale) and also has a really scratched screen. The phone is nice, it works fine most of the time, but my problem is not with the software, it is with the lack of quality control Samsung is showing with this release.
I decided to return both phones, and i will be sticking with my iphone 6 until Samsung gets their act together, I dont want to throw Samsung under the but for a flagship phone, this issues should be non-existent. My advice to anyone that has ordered a s6 edge, is to check your screen for any dead pixels, and to check your phone;s screen under direct sunlight and see if you find any scratches.
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Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.

Same exact thing with my s6 edge 32gb. Small scratches allike over the screen.
My new one came today but I didn't open it yet to check.

Wow !! After that I will prefer to buy at the store after the April 10 !
Sent from my iPhone using Tapatalk

Poetique said:
Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.
Click to expand...
Click to collapse
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk

Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.

americasteam said:
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk
Click to expand...
Click to collapse
You'd only find it virtually impossible if you've never been inside of a UPS or FedEx shipping facility (probably the USPS too, but I havn't actually been to the inner portions of one of those). I actually have never received a FedEx package to my area that wasn't beat up to some degree.
When I say that packages are literally occasionally tossed several YARDS across a room, I'm not kidding. And if whoever is supposed to catch them misses, well... what goes up eventually comes down lol.
The use of screen/devices covers only has one real effect, and that's preventing EXCESSIVE dust. Obviously, dust is dust, and you can't just eliminate it. It'll do a bit to stop scratches, but if a bit of fine debris that just so happens to get trapped under the dust cover it can still lead to scratches if the device gets shaken about in the box. And of course it does nothing to protect against impact damage, which is one potential cause of dead pixels.
I want to see what happens when other carriers start shipping. On that note, what courier is responsible for T-Mobile orders?
Edit: I'm also going to assume that everyone around here is aware of the fact that Gorilla Glass is visible to the naked eye if you have sharp eyesight, and that the "scratches" probably aren't scratches if they're uniform and follow some sort of pattern (you'd be surprised how many people thought they had scratched devices in the early days of Gorilla Glass lol).

Any pictures from any of you?

I just checked my screen. Zero scratches. Scared me for a second.

i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.

rjwdon said:
i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.
Click to expand...
Click to collapse
You expect alot from mass manufacturing/assembly lol.
The kind of operation you're talking about would be more likely to be found when dealing with either small-scale manufacturing or manufacturing of devices that never touch human hands before reaching the consumer. Neither case applies to Samsung devices.

angelofmusic said:
Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.
Click to expand...
Click to collapse
Oh no Both S6 Edges I have received both have the scratched screens. This is bad.

while thats true, it is a proceedure in place for hard drives, they literally will not work if there is a single speck of dust on the platter - if anything at all interferes with the read-head it will scratch the platter and bam dead hard drive.
it is entirely possible they dont use vacuum chambers for assembling phones however, I will grant you that lol

just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are

netnerd said:
just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are
Click to expand...
Click to collapse
Doesn't work.

There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!

So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.

angelofmusic said:
There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!
Click to expand...
Click to collapse
Do you have black or white?

Scratches are scratches...
Poetique said:
So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.
Click to expand...
Click to collapse
There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
---------- Post added at 01:28 AM ---------- Previous post was at 01:27 AM ----------
DrexelDragon said:
Do you have black or white?
Click to expand...
Click to collapse
Mine is black but I can't see that mattering much, unless one particular factory dealt with our models and they were only black...

angelofmusic said:
There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
Click to expand...
Click to collapse
That's very odd, and does sound like the sort of thing that would happen when there's a combination of an issue with fine debris getting trapped under the dust cover and the device being shaken about during shipping as it's unlikely that such a thing would pass any QA inspections.
The only unusual thing is that you said there was a DEEP scratch, and fine debris wouldn't cause that. Larger debris could, but that would indicate someone just being careless while packaging the device.

XZ2P camera lens cover scratched

Hi,
Basically the camera lens cover of my XZ2P is getting scratched more and more (idk why). My question is that are the scratches on the glass/plastic cover or is it on a coating covering the glass/plastic. If the latter is true, that would mean, I could potentially remove the coating and the camera cover would be unscratched, right?
Going to a service center is not an option as in my country they do not offer assistance with the XZ2P.
Please help.
Thank you

chasku said:
Hi,
Basically the camera lens cover of my XZ2P is getting scratched more and more (idk why). My question is that are the scratches on the glass/plastic cover or is it on a coating covering the glass/plastic. If the latter is true, that would mean, I could potentially remove the coating and the camera cover would be unscratched, right?
Going to a service center is not an option as in my country they do not offer assistance with the XZ2P.
Please help.
Thank you
Click to expand...
Click to collapse
Hello,
If your scratch looks like this: https://i.redd.it/os2d7mzo2o621.jpg then is the coating. My camera started scratching out of the blue, i tought it is the glass but it was the coating.

NexusGTS said:
Hello,
If your scratch looks like this: https://i.redd.it/os2d7mzo2o621.jpg then is the coating. My camera started scratching out of the blue, i tought it is the glass but it was the coating.
Click to expand...
Click to collapse
Thanks for your reply! You helped me out a lot. Yes, it is the same thing only worse. What I do not understand is that even though the coating is getting messed up, the pictures are still coming out decent/normal. I am however concerned that if the coating gets totally ruined, the pictures will be messed up. I have seen some videos where people have taken their coatings off using spirits/alcohol but I am still unsure if I should do this since there will be no protection left!
Thanks again bro!

chasku said:
Thanks for your reply! You helped me out a lot. Yes, it is the same thing only worse. What I do not understand is that even though the coating is getting messed up, the pictures are still coming out decent/normal. I am however concerned that if the coating gets totally ruined, the pictures will be messed up. I have seen some videos where people have taken their coatings off using spirits/alcohol but I am still unsure if I should do this since there will be no protection left!
Thanks again bro!
Click to expand...
Click to collapse
Mine is all gone and the picure quality does not seem to be afected. Did some tests in low-light/outside light/artificial light and the pictures are just fine. It is strange that 1000 usd phone is scratching so easy..

In Poland it's look like this:
My Xperia XZ2 Premium problem start with two small spot. Now it is one big blur. I send the phone to Sony's authorized service. I received the following information:
The diagnosis showed damage not covered by the free warranty service. A cost estimate was issued. Please contact the place of returning the device for repair (Salon / Shop / Authorized Service Center) in order to obtain information about the cost estimate. In the case of direct notification to Regenersis - please check the e-mail address and accept or reject the cost estimate.

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I'm having this exact same issue with my XZ2P. Delamination of the camera glass coating. My issue occurred within 3-4 months of purchase. I have been without the phone for 2-3 months now while I argue with Sony UK and SBE (the authorised repair centre) about the fact that it's a defective materials issue and not physical damage as they keep claiming to avoid a warranty repair. They continue to refuse their contractual warranty obligations. They are demanding I pay an inspection fee to have it returned to me without the issue even repaired.
So frustrating that Sony expect to charge so much for a flagship device like this but not stand by and repair it when it's defective within months of purchase.
I've always looked after the phone, it's been in a case since opening the box and never dropped or had anything near the camera glass to cause a scratch. There's not a scratch on the thing. Just this frustrating blemish on the camera glass from the defective and delaminating coating.
No wonder Sony had to retrench from the world market with poor quality from a flagship device like this followed up with no support what so ever.

slgalvin said:
I have been without the phone for 2-3 months now while I argue with Sony UK and SBE (the authorised repair centre) about the fact that it's a defective materials issue and not physical damage as they keep claiming to avoid a warranty repair.
Click to expand...
Click to collapse
Thankfully there is a decent support staff member on the Sony mobile support forums that was finally able to resolve this dispute for me when multiple support staff at SBE UK and Sony UK refused to listen. Phone repaired under warranty and I'm now awaiting it's return.

slgalvin said:
Thankfully there is a decent support staff member on the Sony mobile support forums that was finally able to resolve this dispute for me when multiple support staff at SBE UK and Sony UK refused to listen. Phone repaired under warranty and I'm now awaiting it's return.
Click to expand...
Click to collapse
Unbelievable but also not surprising, only had my XZ2 Premium back for a month post camera glass coating repair, and it’s already delaminating on the replacement housing. What a joke! How did Sony let such a bad design on an expensive flagship get through R&D? I’m glad I didn’t have to pay for the repair given this second materials failure in a short period of time. I’ll not be bothering with another warranty repair given the debacle last time. I’ll be stripping the coating off like others have done once it gets bad enough. So disappointed with Sony.

So the camera glass coating wore on my XZ2 Premium so badly in just a few months that the camera couldn't take a photo without being blurry with a white haze. I tried stripping the coating off with rubbing alcohol but it made the haze worse after completely removing the top layers. However I can confirm that polishing the camera glass with a fine cerium oxide compound removes all of the faulty coatings and binding layers from the glass so it's clear again. My XZ2 Premium can now thankfully take decent photos. It's a bit ridiculous that I had to go to such an extent to repair the phone myself to make the camera actually functional again. I certainly wasn't interested in fighting with Sony UK over a second warranty claim for such a poorly manufactured flagship device.

Hi,
This has happened to my XZ2 Premium and I'm not sure what to do. I have experienced Sony's/SBE's warranty repair process on a previous device and it was not a good experience so reluctant to send them my phone.
Can I ask how you used the cerium oxide? Does it need to be used with a small polishing wheel on something like a Dremel?
Many thanks in advance.

I guess you could contact the relevant Sony support email for your world region and explain the defect and the issues that other users have faced and see if they can guarantee a repair under warranty for you device and push the issue prior to sending it in for repair.
Failing that, I used the cerium oxide with a Drexel and felt polishing disk. I purchased carpro ceriglass as it’s a gentle formula you can use by hand on car windscreens. It did a good job, very minor surface swirls can be seen under the right light so I could go one step further with and ultra fine cerium oxide compound but the camera looks and works just fine. To protect the metal trim and glass back of the phone, I covered it with masking tape and used a clean sharp blade to cut out the hole around the camera glass before polishing. Makes clean up easier also. You need to keep working it a little bit at a time and keep the slurry wet and reapply as needed until you reach the result you’re after.
You can also up a replacement oem back housing from witrigs for a reasonable price. It’s a fairly straightforward swap out if you watch their repair videos, you just need to purchase the finger scanner sticker and lcd supporting frame sticker to put the phone back together properly with new adhesives.

slgalvin said:
I guess you could contact the relevant Sony support email for your world region and explain the defect and the issues that other users have faced and see if they can guarantee a repair under warranty for you device and push the issue prior to sending it in for repair.
Failing that, I used the cerium oxide with a Drexel and felt polishing disk. I purchased carpro ceriglass as it’s a gentle formula you can use by hand on car windscreens. It did a good job, very minor surface swirls can be seen under the right light so I could go one step further with and ultra fine cerium oxide compound but the camera looks and works just fine. To protect the metal trim and glass back of the phone, I covered it with masking tape and used a clean sharp blade to cut out the hole around the camera glass before polishing. Makes clean up easier also. You need to keep working it a little bit at a time and keep the slurry wet and reapply as needed until you reach the result you’re after.
You can also up a replacement oem back housing from witrigs for a reasonable price. It’s a fairly straightforward swap out if you watch their repair videos, you just need to purchase the finger scanner sticker and lcd supporting frame sticker to put the phone back together properly with new adhesives.
Click to expand...
Click to collapse
Hi,
Thanks for your reply.
I have submitted photos of the defect on my device to Sony UK support and awaiting their response.
Failing that I'll have to consider the cerium oxide option as replacement back covers in the uk are nearly £100!
Many thanks

This happened to mine, and it was accepted for repair under the warranty.