Newton rings and what to do? - Galaxy Tab 10.1 General

Hi
I have a Galaxy Tab wifi 10.1.
All of the sudden the dreaded newton rings / oil slick on the scree appeared.
Im in th complicated situation of a US device but being in the uk.
Yesterday Samsung UK gave me a service number and told me to send for repair.
Strangely - this morning as I was taken the tab out of the cover - I pressed on a point around the camera area and the rings disappeared!
However I noticed I can make them re-appear just by pressing on the opposite side.
Should I still send in to Samsung? What do you reckon?
Is it a design flaw which I will get with anything they might do - or would you think it is going to get repaired?
Thanks for the advice.

I'd send it in for repair anyway.

Sent
Sent it today...
will see the experiment
1) If Samsung UK will repair a US device
2) If they can resolve the newton rings
M

Hi there,*
It seems as if the tab deform, ever so slightly, in a concave fashion, which has to be rectified to desolve the "oil spill". Personally I think my tab was slightly bent concave by my Galaxy Tab branded "book cover" I bought from a Samsung dealer. (... google SGT 10.1 accessories "book cover")
I now have a permanent solution by simply adding a small piece of rubber to the top middle inside of my "book cover" that force my tab in a slightly convex shape. This immediately remove any "oil spill" and preventing any to form at any normal operating temperature. When I use my tab without the "book cover" the required shape is maintained and "oil spills" does not form, permanently that is.
Because I now know the reason for the "oil spill" / "Newton's ring" I am of the opinion that it is caused by concave deformation and not tempetature, prevent this and there will be no spills.
Is this an issue that Samsung should adress? I think so...*
All the best from Sunny South Africa.

yes, the rings come and go :/

Someone posted he blew in the connector hole and solved it with that.........
Sounds silly, but on the other hand it makes sense.

ebk71 said:
Someone posted he blew in the connector hole and solved it with that
Click to expand...
Click to collapse
OMG. That totally worked for me! What a bizaare solution. You'd think that would be air tight.

Mullerpr said:
Hi there,*
I now have a permanent solution by simply adding a small piece of rubber to the top middle inside of my "book cover" that force my tab in a slightly convex shape. This immediately remove any "oil spill" and preventing any to form at any normal operating temperature. When I use my tab without the "book cover" the required shape is maintained and "oil spills" does not form, permanently that is.
Click to expand...
Click to collapse
Thanks man. That totally worked for me too.

NP
I think it's not a big issue but i still angry with SS, can't believe that . I still got the newton ring but can't return it to SS for RMA.

Are you kidding me? the trick totally worked for me.
Sent from my GT-P7510 using xda premium

Does it affect your use of the tab? I mean, can you see it when the tab is turned on? If so, return it. If not, well, kind of up to you whether the hassle is worth it.

If it is big enough yes.
Especially on very light or very dark backgrounds you can see it.
So while reading ebooks, webpages etc. you can tell the rings are there because the colour distorts.
On dark backgrounds, lets say a black homescreen the LCD is kind of more sensetive to touch. If you press to hard on an LCD you get the funny colour thing happening. This happens right underneath the rings with a relatively light press. So when I would flick screens I would get nice plasma effects that were the exact size of my rings. Rest of the screen was not affected.

What you mean top middle? Near to the rear camera?
How thick is the rubber piece?
Could you post a photo?
Thanks

Mullerpr said:
Hi there,*
It seems as if the tab deform, ever so slightly, in a concave fashion, which has to be rectified to desolve the "oil spill". Personally I think my tab was slightly bent concave by my Galaxy Tab branded "book cover" I bought from a Samsung dealer. (... google SGT 10.1 accessories "book cover")
I now have a permanent solution by simply adding a small piece of rubber to the top middle inside of my "book cover" that force my tab in a slightly convex shape. This immediately remove any "oil spill" and preventing any to form at any normal operating temperature. When I use my tab without the "book cover" the required shape is maintained and "oil spills" does not form, permanently that is.
Because I now know the reason for the "oil spill" / "Newton's ring" I am of the opinion that it is caused by concave deformation and not tempetature, prevent this and there will be no spills.
Is this an issue that Samsung should adress? I think so...*
All the best from Sunny South Africa.
Click to expand...
Click to collapse
I used your method to keep the rings from showing up after I did the method below to get rid of it first.
ebk71 said:
Someone posted he blew in the connector hole and solved it with that.........
Sounds silly, but on the other hand it makes sense.
Click to expand...
Click to collapse
Thanks, got rid of mine. Then did the above quote to keep my Vipertek from causing the ring from coming back. I used a Post It note and folded it like 5times and stuck it in the middle a little bit below the camera.

i am literallt on my fourth tab from pcworld, all suffer from it some worse than others, each time i return it i get 21 days warranty to return to base. Im the only one to have taken it back to my store and he claims if i keep coming back it will be pulled from the shelf. Great device, frustrating fault especially during movies

Had the rings for a few days now, and I really can't figure out what the fuss is, but maybe mine is different. On mine it's a streak across the middle, about 3" by 1". I can see it fine when the tab is off. But when I turn the tab on I can't see it unless I put the tab at a funny angle or really search for it. The distortion is only visible on a fully white screen; even when I'm reading an ebook I can't see it without consciously searching.
I'm not sure I'm going to do anything about it. The GT10 is the best tab on the market, and will be for the foreseeable future. Anyone know what happens when you send it in for repair? Do they send you a refurb, or do they fix the device you sent in (in th U.S.). I have an expensive skin on mine, so I don't want to lose that. Or has anyone gotten a brand-new device?

It isn't a huge deal but it's the principle being it ain't a cheap item.
I returned mine. Got it back in 2.5 Weeks, repaired.
Sent from my HTC Thunderbolt with Bamf 2.3

samsung galaxy tab 10.1 newton rings
be careful if you buy a tab overseas samsung uk will not honour the warrenty in the uk , i am thinking of lodging a legal complaint thru the citizens advise bureau , i mean this is a manufacturing defect !
http://forum.xda-developers.com/show....php?t=1130230
http://www.yugatech.com/blog/persona...-slick-issues/
http://www.thegalaxytabforum.com/ind...n-rings-issue/
http://galaxytablife.com/2011/07/gal...slick-problem/
http://www.androidpolice.com/2011/07...ings-is-yours/
http://forums.cnet.com/7723-13973_10...sageId=5198453
http://www.iwantadroid.com/2011/07/p...newtons-rings/
https://mobicity.zendesk.com/entries...isture-problem

cedarman said:
be careful if you buy a tab overseas samsung uk will not honour the warrenty in the uk , i am thinking of lodging a legal complaint thru the citizens advise bureau , i mean this is a manufacturing defect !
http://forum.xda-developers.com/show....php?t=1130230
http://www.yugatech.com/blog/persona...-slick-issues/
http://www.thegalaxytabforum.com/ind...n-rings-issue/
http://galaxytablife.com/2011/07/gal...slick-problem/
http://www.androidpolice.com/2011/07...ings-is-yours/
http://forums.cnet.com/7723-13973_10...sageId=5198453
http://www.iwantadroid.com/2011/07/p...newtons-rings/
https://mobicity.zendesk.com/entries...isture-problem
Click to expand...
Click to collapse
There are only two reasons they'd deny your claim:
1) You purchased a Tab outside its intended country of sale.
2) You bought it from an unauthorized Samsung reseller and/or don't have proper proof of purchase.
This is and has been their global warranty policy for a long time. There are plenty of stories of people buying Samsung devices second hand or off eBay and having their warranty claims denied but no case of anyone meeting Samsung's purchase requirements being denied service. Plenty of SGS2s used in the U.S. but purchased (legitimately) in the UK have been repaired there under warranty.
While I'm sure you're offended by whatever's transpired, repeating the same terse post in multiple threads isn't going to help you. Nor can anyone here.

I returned mine (Samsung Dubai) and got it back next day. They've changed the screen witha new one.

Related

Gorilla glass won't save you if you drop her!

I know there is already a post for dropping your tab but I just want to emphasize that it is very easy to drop her as the size of the tab, it's hard to have a good grip/control of the device. It's not like you could easily put it in your front pocket or hold it tight in your palm.
This is nothing news but in case you're naive as I was...
After using the tab as the phone for a few days, I seriously doubt that I will use it as a phone again (perhaps it's just me, clumsy boy). I dropped the thing onto the tile floor while trying to scan the barcode, the screen is...gone. That's right, $650 (after 4 days) is now sitting in the closet waiting for a miracle to happen
To my surprise, Samsung can't do sh*t about it. This makes me rethink about owning Samsung devices (laptop, TV, monitor, DVD drive). I know it's an accident but you got to be able to repair/replace the screen!!!
I'm still trying to contact different phone #s to see if they could repair it.
silversubie said:
I know there is already a post for dropping your tab but I just want to emphasize that it is very easy to drop her as the size of the tab, it's hard to have a good grip/control of the device. It's not like you could easily put it in your front pocket or hold it tight in your palm.
This is nothing news but in case you're naive as I was...
After using the tab as the phone for a few days, I seriously doubt that I will use it as a phone again (perhaps it's just me, clumsy boy). I dropped the thing onto the tile floor while trying to scan the barcode, the screen is...gone. That's right, $650 (after 4 days) is now sitting in the closet waiting for a miracle to happen
To my surprise, Samsung can't do sh*t about it. This makes me rethink about owning Samsung devices (laptop, TV, monitor, DVD drive). I know it's an accident but you got to be able to repair/replace the screen!!!
I'm still trying to contact different phone #s to see if they could repair it.
Click to expand...
Click to collapse
Look for teardown pics/videos and screens should be on ebay by now
On devices such as these, I would've gotten insurance. But its too late for that. Sorry for your loss.
silversubie said:
I know there is already a post for dropping your tab but I just want to emphasize that it is very easy to drop her as the size of the tab, it's hard to have a good grip/control of the device. It's not like you could easily put it in your front pocket or hold it tight in your palm.
This is nothing news but in case you're naive as I was...
After using the tab as the phone for a few days, I seriously doubt that I will use it as a phone again (perhaps it's just me, clumsy boy). I dropped the thing onto the tile floor while trying to scan the barcode, the screen is...gone. That's right, $650 (after 4 days) is now sitting in the closet waiting for a miracle to happen
To my surprise, Samsung can't do sh*t about it. This makes me rethink about owning Samsung devices (laptop, TV, monitor, DVD drive). I know it's an accident but you got to be able to repair/replace the screen!!!
I'm still trying to contact different phone #s to see if they could repair it.
Click to expand...
Click to collapse
Although this is the least that would interest you right now, but can you give a description of how it fell on the ground. Did it fell with the screen down? Or did it fell on its back, sides? This info could be great for knowing how to protect the Tab.
appelflap said:
Although this is the least that would interest you right now, but can you give a description of how it fell on the ground. Did it fell with the screen down? Or did it fell on its back, sides? This info could be great for knowing how to protect the Tab.
Click to expand...
Click to collapse
It landed on the back and flipped over. I was holding it about 3" up.
Thanks for the condolences guys. I will keep watching out on eBay.
Sorry for your loss but I don't see how me breaking my new toy would make me think twice about owning Samsung products in the future or any other manufacturer.
Next time, get a protective case for such a device.
Thats a sad sight
But ive dropped mine from about chest hight onto a pavement on the Tabs upper left corner and I have no scratches at all. Guess I was just really lucky.
Sent from my GT-P1000 using XDA App
I have dropped mine, while in a soft case from an old netbook (9 inch) from about 1,5 meters to concrete. It landed on its edge and then face down, and miraculously absolutely no damage was made!
It is very creepy thinking how easily silversubie's got ruined!
I guess i was too damned lucky at the time.
I can't imagine parts being available sooo soon since it was just released. And I wonder if the bigger Gorilla Glass makes a difference as opposed to smaller screens like N1. Cause my N1 fell about 4 feet off something I had it set on and the glass I believe hit the metal on my chair. I picked it up and the screen protector was torn but no damage on the screen itself. I assuming the protector help but a there were no damage. I was please with the durability of the Glass on there.
I wish you luck finding part or getting it repaired. Good luck
To OP, did you have a case on your tab?
konawayne said:
To OP, did you have a case on your tab?
Click to expand...
Click to collapse
No, I didn't have protected case. This is the 1st tab I eva own so...noob here Again, I'm completely admitted that it's my fault, well, it's an accident but Samsung telling me is not repairable is unacceptable. YMMV.
silversubie said:
No, I didn't have protected case. This is the 1st tab I eva own so...noob here Again, I'm completely admitted that it's my fault, well, it's an accident but Samsung telling me is not repairable is unacceptable. YMMV.
Click to expand...
Click to collapse
Maybe i am mistaken but i think is against the law refusing to repair a product that is in production. Giving you a price that is way to much to be repaired is one thing but refusing to do so... you should talk to a lawyer.
Sent from my GT-P1000 using XDA App
As with anything like this, the bigger the glass coverage, the weaker it will be at certain points. The damage on that screen would indicate a higher height than what you've suggested, but there's lots of factor points.
Obviously the screen on the tab is going to be a bit more fragile than that on a Galaxy S, because it's so much bigger. Did it hit something or did it drop flat. By the sound of it, it contacted the ground more than once, at different impact locations (It initially hit, then bounced and made impact again on another leading edge. It may have survived the initial impact, but the impact from the other point was probably too much for it.
Damn unlucky mate, that's all I can say.
Will your home insurance not cover it, as it was done within your house?
Omg, sorry man
What's all the fuss about the "Gorilla" glass. Honestly it's a shame it can break so easily. I was going to buy one, but am seriously reconsidering now
And Samsung refusing to repair it is just unbelievable
I was thinking about using it as my phone but if I have to put on top of it a protective case it will be even bulkier. Maybe better go with a Dell Streak... (Seems to survive shocks better)
Anyway, sorry for your loss...
Thanks to Tiamath99 & risq for the suggestions. I will have to check them out. I already filed a complaint with BBB. Will have to see what the outcome is.
To be honest, I love the Tab a lot and kinda miss it. But with this quality, especially with 2 kids in the house, i will prolly look for a cheaper tablet (Archos, name_your_favorite_here). If it happens again, I dont' feel too bad about the price tag. I know you could get the protected case but I don't think they could guarantee 100% protection.
Also, as time goes by, I'm sure eBay will pop up with replacement glass. I'm just still very unhappy about the jerk @ Galaxy Tab S help line Alex Nen @18773924252 (I guess I should call a different #) told me that Samsung can't do anything about it.
If you have seen other posts, the users can't even register the tab @Samsung site. When I first called in and request a repair service, the rep told me I will receive an email within 48 hours and call them back. I waited for a week no email. Then I called in again, another rep told me that the Tab is so new and they don't know how to handle repair LoL And when I tried to submit repair request from Samsung site, it keeps telling me that my address is invalid and won't let me go to the next step. WTF?
So, in short , be prepared and be careful with your tab as Samsung doesn't know what they're doing. I guess it will be a few more weeks or months, they will finally know how to handle support.
Alcibiade said:
What's all the fuss about the "Gorilla" glass. Honestly it's a shame it can break so easily. I was going to buy one, but am seriously reconsidering now
And Samsung refusing to repair it is just unbelievable
I was thinking about using it as my phone but if I have to put on top of it a protective case it will be even bulkier. Maybe better go with a Dell Streak... (Seems to survive shocks better)
Anyway, sorry for your loss...
Click to expand...
Click to collapse
Thank you. I actually very am tempting about getting Dell Streak. Decent size & Froyo ready. The local AT&T store doesn't have it yet unfortunately. I'm waiting for $99 or something similar with renewal plan.
Possible ... ?
To OP:
If you purchased the tab on a credit card ... check your agreement. Some offer "purchase protection" which will cover a loss/damage, accidental or otherwise, withing a certain period of time up to a defined limit.
I purchased a new PC and within 60 days had a flood in my home. The PC was sitting in 4" of water and was destroyed because all the major components were towards the bottom of the case. They covered the loss up to their max ($500.00us) (pc costs me $505.00us). Hopefully this is the case for you and you'll at least get something to replace it.
Good luck.
Sorry for your loss. My one year old son dropped mine from 1 meter. It survived without any damage/scratches. May be because it was kept in retail package, that it could survive the impact.
Also, never forget that it was just a tablet and not anything more than that. I mean; money lost can be earned back, but you can't reverse the time you lost mourning the damage. Get over it and buy the super AMOLED Galaxy Tab 2.0 whenever available next year
Didn't found any Galaxy replacement screen at this time but you can add the following site on your bookmark to check daiyl if available. Usualy they're very reactiv and have parts only a few days after phone available in stores.
http://shop.brando.com/index.php (for me the best)
http://cnn.cn/shop/
No "How to" available at this time but you can see an open galaxy tab at
http://www.jkkmobile.com/2010/11/sa...tml?utm_source=twitterfeed&utm_medium=twitter
Hope this would help

>>> Build Quality - The Good, Bad, Ugly <<<

Good : Well i love the new tablet and in hand its light and a pleasure to use, the Plastic back is nice in hand and not slippery and visually this tablet is great. But ...........
Bad and Ugly : Here's my issue with the new Samsung Galaxy Tab 10.1
What is happening and i can see this being a big problem down the road of use is that when i hold the Tab with my left hand in portrait with the dock connector on my palm of the left hand, the thin piece of the housing is getting bent and pulled away from the glass and over time i see this getting stretched out. i think Samsung should have built the aluminum edging more webbing in the glass to keep that delicate piece from being so flexible and flimsy.
Anyone else having/noticing this issue or any other flaws, defects ????
Here's a few pics of what i am mentioning :
http://imageshack.us/photo/my-images/204/img0528y.jpg
http://imageshack.us/photo/my-images/34/img0529ze.jpg
http://imageshack.us/photo/my-images/854/img0534n.jpg
Damn, and here I was pondering returning my Transformer for a better build quality Samsung. Shootz!
I still may do it though since I never use portrait mode and for the most part it will be on a stand, but still, it sucks to see that.
You must have a 10.1v
I have the Google i/o edition and the side looks different than your with regard to the placement of those round hole covers on either side in relation to the curve.
I think that on the i/o (hopefully it will be the same as the 10.1) it has resolved that issue. I am trying to hold it as you are mentioning and I see no movement whatsoever. even if i try to pry at it, it is super solid.
is your a 10.1v?
R
^^ No mines the 10.1
H0CKEY said:
^^ No mines the 10.1
Click to expand...
Click to collapse
Same as the previous poster my LE from I/O does not look like that either. So what 10.1 do you have?
cosimoss said:
Same as the previous poster my LE from I/O does not look like that either. So what 10.1 do you have?
Click to expand...
Click to collapse
mines from San Fran USA - Dev Conference , its the white back Limited Edition
Everyone needs to specify details regarding there unit if they have one. It is clear that the limited edition/early release galaxy tabs are not identically the same as the one yet to be released.
thats really strange, your tablet looks way different than mine which also came from the recent i/o event.
picture attached...
it would seem there were multiple version of the same device if you have the limited edition white backed then...
anyone else? which do you have?
R
im trying to re-create your picture to make sure its not an optical illusion, but your bottom half of the silver bezel looks so angular/curved compared to mine which as you can see from the picture above is much less curved. Espeically noticeable with the small round hole covers on either end of the connector, mine are not very curves, yours seemvery curved and angular.
???
R
three weeks left and still so many questions and so little definitive answers! oh the humanity
Sent from my HTC Vision using XDA App
RTessi said:
thats really strange, your tablet looks way different than mine which also came from the recent i/o event.
picture attached...
it would seem there were multiple version of the same device if you have the limited edition white backed then...
anyone else? which do you have?
R
Click to expand...
Click to collapse
No mine looks the same from that angle , here's a pic
http://imageshack.us/photo/my-images/84/img0535cj.jpg/
I don't understand - are you using it while something is plugged into the dock connector, or is just from normal use? Maybe you are just holding it wrong?
normal use , i take very good care of my toys hahaha
And no i don't have it plugged in when using it
if you hold it left handed its normal i find that the palm and strong of the thumb seem to put stress on the thin strip of aluminum and slightly pulls it away from the glass since on mine the thin strip is not any thicker under the glass as what i can see visually. so its seems to be a weak point of the aluminum bezel
Bummer i wonder if a port plug would help.
Sent from my Xoom using XDA Premium App
I am not experiencing that same problem, but the glass in one of the corners does appear to be pealing up. Link below. Hoping that this is as far as it raises, but who knows... I talked to the Samsung guy at Google I/O and had my first device replaced for a similar issue I noticed there, and he said this first batch was made by hand in a bit of a rush so that they would be available for us googlers. I expect that the automated and machine driven build process for the production units will have more consistent quality.
http://imageshack.us/photo/my-images/854/imag0206a.jpg/
brianwilcox said:
I am not experiencing that same problem, but the glass in one of the corners does appear to be pealing up. Link below. Hoping that this is as far as it raises, but who knows... I talked to the Samsung guy at Google I/O and had my first device replaced for a similar issue I noticed there, and he said this first batch was made by hand in a bit of a rush so that they would be available for us googlers. I expect that the automated and machine driven build process for the production units will have more consistent quality.
http://imageshack.us/photo/my-images/854/imag0206a.jpg/
Click to expand...
Click to collapse
Harsh that looks bad. I think the quality of the aluminum bezel is to thin and over time with alot of use our holding styles will cause these kind of issues.
H0CKEY said:
Harsh that looks bad. I think the quality of the aluminum bezel is to thin and over time with alot of use our holding styles will cause these kind of issues.
Click to expand...
Click to collapse
Just got off the phone with Samsung about this issue. They will allow me to send the unit to them for repair/replacement. Im just a little worried about going through the whole process only to find that they will send me back a unit with similar or worse build quality issues... Anyone else noticing problems with the screen raising up? Might just stick with what I have for fear of winding up with an even worse unit. Really was starting to fall in love with this thing.
brianwilcox said:
Just got off the phone with Samsung about this issue. They will allow me to send the unit to them for repair/replacement. Im just a little worried about going through the whole process only to find that they will send me back a unit with similar or worse build quality issues... Anyone else noticing problems with the screen raising up? Might just stick with what I have for fear of winding up with an even worse unit. Really was starting to fall in love with this thing.
Click to expand...
Click to collapse
I'm getting the same thing. Mine was this way out of the box at the conference, and with the plastic back pulling back, it looked like the tablet was warped. I popped it back into place and it looked good so I didn't say anything to anyone at the conference about it. I probably should have though, because now the screen is separating from the housing again in those two corners.
I stupidly threw away the blue card they gave at I/O that had the contact info for Samsung, who did you talk to about getting it repaired?
Not exactly getting a warm fuzzy feeling from this thread. I pre-ordered online. Starting to think I might want to cancel that and just wait for it at Best Buy, if even the Samsung tablets are having build quality issues.
Oh no. I was afraid these reports would begin to surface on the 10.1. Some of these issues described Ive seen in the 10.1v as well, although my biggest gripe with these is the severe backlight bleeding. I have now exchanged this device with Vodafone AU twice and seen a total of 6 units and all have had backlight bleeding and inconsistent build quality.
With the first unit I received both right corners of the screen were popping out over the bezel a little. I believed it to be a problem with the adhesive used, because if you were to put pressure on the corner it would hold for a second then release, and you could hear the "sticky" sound as the adhesive separated.
All the units I've sampled though have had really shocking problems with backlight bleeding/leakage. If you're someone who planned to watch movies on this tablet in dimly lit rooms, you could find this distracting. I do. Its a shame really because I otherwise like the quality of the display, and both 10.1 models are nicely designed and nice to hold. In a lot of ways I prefer the feel of the 10.1v over the iPad 2. Too bad though that the build quality is questionable across the range of what is now 3 different variants of the 10.1 that Samsung has produced. What's the deal Samy?!
I'm not sure what I'm going to do yet but most likely I'll return this 10.1v to Vodafail for a refund and wait it out for the 8.9. Perhaps I'll have better luck then?
Sent from my GT-P7100 using XDA Premium App

Dust under screen

So I have a few specs of dust under my screen. One makes the screen look like it has a dead pixel. I called Samsung and they want me to mail it in. Pry 7 day turnaround. I bought it out of town which is s five hour round trip so an exchange is possible.
I have an ipad 2 so I would only be having small withdrawals from my tab.
Should I go ahead and send it in and hope for the best or plan a road trip. I'm leaning towards shipping it as they are paying both ways. So zero cost.
Anyone else have dust and what would you do.
Sent from my ADR6400L using XDA App
Got the same on my white galaxy tab 10.1 that I bought at Best Buy two days ago (maybe part of the initial Google I/O limited edition batch?).
I see four particles of dust but only when there is direct light over the screen. Thinking about exchanging it.
A curiosity, is your tab the white or metallic gray model?
Thanks!
Had 8 specs of dust under the screen towards the top right... made me so angry I returned it and plan on waiting for a better quality tab
I had one speck and planning to return it at BB. I got the white 16GB one. I'm afraid that the replacement will have more.
Sent from my GT-P7510 using XDA Premium App
Are they visible under any conditions or only under certain conditions (e.g. direct sun light over the screen)?
I had this issue with 2 tabs, including the one I currently have. I saw it, exchanged it at best buy, and the new one has it too. I'm waiting for them to get a new shipment to exchange it again.
Silver 32g
The dust is visible from all angles, even when the screen is off.
I'm waiting on an exchange unit from compusa because my first tab had slight light bleed, specs of dust, and liquid-looking blotches under the screen only visible under direct sunlight. It also had some type of big, weird, dusty looking spot under the screen. when I first noticed the light bleed i was ok with it but after i noticed the other issues i decided to return it. I'm afraid the exchange unit will have these issues so I believe I should have sent it in to Samsung. It probably would have taken longer but atleast they'd make sure I received a tablet without these screen issues... probably lol but who knows?
I didn't take the dust under the screen thing that seriously, until today when I used my tab under some bright lights and noticed a glaring white piece of dust in one corner of the screen. Highly reflective on a black background and relatively noticeable. I'm really pretty amazed. I'm still within my Best Buy return window, and will probably bring it back tomorrow.
I'm curious, for those who returned it to Best Buy, did you tell them the true reason you were returning it and did they give you any trouble? Or did you simply say you weren't happy with it?
For those who exchanged, did any of you ultimately get a perfect unit?
Not sure if I should accept a single piece of dust in the far corner of the screen, or gamble on getting a perfect screen on the next try. Won't be much of an improvement if the next screen ends up having 8 pieces of dust and a couple of dead pixels.
Edit: Just got curious and took out a penlight. Found two more central pieces of dust under the screen. Best advice to new GTAB 10.1 owners - never look too closely at your screen. You might not be happy with what you find!
just made up some BS about other issues you have with the tablet.
dazz87 said:
just made up some BS about other issues you have with the tablet.
Click to expand...
Click to collapse
Yup, thats what I usually do if I have a dead pixel. Not worth aruging with the salesperson about whether its a "Significant Defect". Was just wondering what Best Buys current attitude toward these things was.
Edit: Just did the next obviously necessary thing: ran the penlight over my XOOM screen. Found extremely small pinhead size specs in a few places which seem to be parts of the screen surface with slightly greater reflectance, but nothing that appears to be dust. So, the much criticized XOOM screen seems to be dust and dead pixel free, at least in my case.
Mistery solved
I returned my Galaxy Tab to Best Buy for a replacement. I opened the new box crossing the fingers and ... the new tab was flawless! Zero dust anywhere!
Two days later I noticed two specs of dust under the screen. Hmm, I thought I did a pretty accurate inspection... I checked it very carefully again. Only two very small specs of dust: one on the right and one on the left side of the screen.
Today I check again and I can count eight specs of dust!
Is it possible they enter from outside?
I checked for possible gaps between the glass screen and the plastic case and I found a gap all around the edges of the glass screen. Not large but I can stick a sheet of paper in it.
Another possible explanation is that dust enters from the speaker grills and the connector socket. The position of the specs of dust is close to them. I think that the latter is the most probable cause.
Anyway, it is a fact that this is not dust that was trapped during the build process, this is dust that entered the tab in the 4 days that I used it. This means that the dust will keep accumulating: if I got eight specs of dust in 4 days I can imagine what I can get in a year!
This one goes back to Bets Buy too and this time for a refund.
It is really a pity, I really liked this tab!
Digital Man said:
Yup, thats what I usually do if I have a dead pixel. Not worth aruging with the salesperson about whether its a "Significant Defect". Was just wondering what Best Buys current attitude toward these things was.
Edit: Just did the next obviously necessary thing: ran the penlight over my XOOM screen. Found extremely small pinhead size specs in a few places which seem to be parts of the screen surface with slightly greater reflectance, but nothing that appears to be dust. So, the much criticized XOOM screen seems to be dust and dead pixel free, at least in my case.
Click to expand...
Click to collapse
Unfortunately the screen is still quite horrible.
Sent from my GT-P7510 using XDA Premium App
I returned my tab to Best Buy (2nd return, first was because of lcd defect [rainbow sheen]) the second one I got was a white one that had dust under the screen. Looking over their return policy there is nothing other than the standard "we reserve the right to refuse any return/exchange" disclaimer. Those of us experiencing these issues, please do the rest of us a huge favor when returning your tablets, don't lie or misrepresent your reason for return. Be honest with the person handling the return, thereis no valid reason that they should deny it. Hopefully Best Buy will clue in with the amount of charge backs they're hopefully going to have to do in the near future.
The only thing that really pisses me off in regards to the whole situation is that none of the tabs the have left have unlocked bootloaders. It's almost insulting that the first 5 that samsung shipped for release day and none of the secondary shipments do.
Except that best buy is now requiring valid id for returns because they are tracking what people exchange for some reason. Eventually they will stop you is my guess but who knows. Just be careful.
Well along with dust under my screen...somehow a small bug got under there too.
This is very frustrating...
Sorry for the crappy quality
http://www.youtube.com/watch?v=IX78fhbuRfg
Just received my third tab..
First one had minimal dust specs and screen separation, se ond one had fingerprint like smudges and dust particles under the screen and screen seemed loose, my third one has a tighter screen and only 1 dust particle...
I think i will just keep this one...
Sent from my GT-P7510 using XDA Premium App
I have 1 speck of dust; unfortunately it is half way down the luminous battery icon so very easy to spot if you want to find it. I noticed it right away and haven't had any new pieces since then (2 weeks). Mines is the black 16gb UK one.
If it had not have been over the battery I would never have seen it and it does seem to be moving slightly so I am hopeful it will one day hit the black status bar and disappear. It depends where these things are as to whether they are annoying; personally, I get the odd speck in my eyes every now and again and you don't notice it after a week or so. The advice not to go looking for them is very good - you may well not like what you find but also it's not the end of the world if the device functions. The first scratch anywhere is the worse on any device but after that you realise it is no biggie. My ipod has a giant crack in the screen so it could be a lot worse.
I went through two 32GB at Best Buy both with horrible (5+) pieces of dust under the screen. The second one had like a piece of string or something a couple mm long under it. Third unit appears completely flawless (for now) and I am quite satisfied.
Is anybody using any kind of case? Or just naked?
Sent from my GT-P7510 using XDA Premium App
Using the book case from samsung.
Sent from my GT-I9100 using XDA App

Your Note 2 Is Not Defective. [Solutions To Common Quality Issues Found On Note 2]

I'm sure many of us have gone through countless returns, replacements, and refunds, with Samsung's range of Galaxy smartphones, believing that our phones were defective as a result of absurd manufacturing anomalies and quality control problems. Though, we are not Samsung factory workers, it appears Samsung has given us some labor. Obviously spending $700+ on a phone is not little. However, according to Samsung, everything I am about to disclose is normal. To alleviate the hassle of dealing with a company that has a pretty poor track-record when it comes to quality control; I would strongly advise not to return your Note 2 to the service center or store for the following reasons,
I have listed common problems some of us have come across; along with are some Do-It-Yourself Tips and Tricks to resolve these minute problems.
Squeaky back cover?
- Ensure all sides of the back cover have clipped in properly; there should be no gaps, the fitting should be seamless
- If that doesn't resolve the squeaking, replace the back cover with a new one (cheap plastic tends to expand)
- Try not to remove and install the back cover over and over again, as that will eventually weaken the plastic clippings on the back cover
Light leaking on sides of home button?
- The home button has plagued Samsung for the past couple of years. But don't worry, your home button is not defective.
- The button is not uniformly seated properly, that explains. As a matter of fact, your home button should be flushed, not elevated above the display. To check if your button has light leakage, go into a dark room, angle your phone while the capacitive lights are on, and verify light leakage in the home button area.
- Solution: Place a piece of tape over the whole button, ensure that the tape is placed beyond the edges and sides of the home button. The tape will help keep the button seated properly and flushed, equally on both sides. Now as long as you massage and use the home button a few times a day, and remove the tape after a couple of weeks, the light will no longer protrude through the sides of the home button.
Black specks / Bezel Chrome Finish production errors?
- A lot of you may not be noticing this; only if you orient your phone at a particular angle, you may notice the chrome paint color inconsistency on the bezel (the chrome paint job was not done properly), black specks will show to some degree; now if it bothers you so much, put a case on. There is nothing you can do about it; all Note 2's have this quality control problem one way or the other.
- You don't have to worry if the metallic painting is not done properly behind the phone, as the back cover will conceal it.
Loose Volume Rocker control buttons / Power button?
- As long as you feel the button feedback and hear the button press on both volume and power keys, but feel that the buttons are loose, use a case, or massaging the buttons for a little while will help.
AMOLED Display Issues?
- Refer to the following thread, http://forum.xda-developers.com/showthread.php?t=2108073
I will update this thread if I can think any more things to look out for when buying a Note 2. If you have any suggestions share them in this thread. Hopefully, someday, this thread can have a sticky.
Hope this helps, enjoy your phone!
This thread applies to International Note 2 and U.S. Carrier Variants.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
------------------------------------------------------
Any additional solutions will be posted here.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
---
Many have spotted small gaps between the bezel and the glass of the display. I have cross-checked with over '12' Note 2 pieces across several stores, and they all have this gap in various areas, (i.e. top of the unit, bottom of the unit, and near the power / volume controls).
Secondly, although I could not find this on my T-Mobile Note 2 (I even used a magnifying glass to confirm), some of you may have noticed that the bezel is NOT 100% molded. If you inspect closely, you will notice a joint at which it appears your bezel is cracked, but is not. You might find this disappointing, but according to Samsung standards, the joint appearance is completely normal. Some joints (meeting of both sides of the bezel) will be very prominent, and some will not (in the case of mine).
Unfortunately, Samsung does not have consistent quality control with their devices, and you will definitely spot manufacturing variations, but don't be alarmed.
You should really consider these variations as consistent according to Samsung's quality control.
---
Visiting the squeaking back cover again, this sometimes also occurs when the end-user forcefully removed the back-cover by chance. Treat your Note 2 with care.
However, some back-covers are indeed cheaply Made by Samsung, and the clippings are not always made consistently; therefore, you will see different results from unit to unit.
---
An XDA user had asked me if the Grey Note 2's are most affected,
I've seen over a dozen Note 2's and 'Grey appears is most affected." However, it is difficult to confirm because very few stores have the White Note 2 on display in my area. One store did have '2' White Note 2's for demonstration pieces, and I felt they were manufactured through better quality standards than the Grey Note 2.
However, the White Note 2's do indeed have the gap on top of the unit (very noticeable), and I felt like the White units heat up quite fast compared to Grey. The home button on the White Note 2 is not that recessed (feels quite elevated) compared to the Grey Note 2. The light on the capacitive buttons on the White Note 2 bleed very noticeable compared to the Grey.
Hey! One question! Just recieved my note 2 the other day - and I've found some sort of strange thing happening on the top right of the glass of the screen. It seems like there is this really tiny gap between the screen and the body.
Its almost as the screen is just the tad bit tiny on the upper right side! Is this something I should send my phone in for?
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
Everything you've listed is a reason to return the phone.
When paying this kind of money no matter what the imperfection is , it is unacceptable.
Would you keep a car with these imperfections. NO. why? Because is more expensive?
It does not matter. This phone for me is like buying an Aston Martin and accept it with manufacturing flaws. NEVER.
Sent from my GT-N7100 using xda premium
No device is perfect; unfortunately, Samsung's quality control is sub-par to Apple's; Plastic, that's all. There is no reason for you to return your phone for the above reasons, especially because you might get something worse in return.
What you are describing with the glass, is something you to show us by posting a picture.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
There is nothing you can do about the above. If that makes you uncomfortable, I suggest buying a different phone model from a different company like LG and Apple.
Do post pictures to show us what you are seeing.
Cheers
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
Im sorry but I dont see any solutions in your posting that will make me not want to get my phone exchanged if it suffered those defects mentioned. It is also the users responsibility and within rights to refuse a replacement device if its also defective. im paying good money for quality here, I dont expect anything less in return interms of its build quality and after sale service.
Sent from the Rabbit Hole
You probably won't realize this, but almost all Samsung devices, particularly, the Note 2 have at least one of the above mentioned quality issues. Samsung's quality control has been and will always be questionable. Not enough people complain to Samsung to get these problems resolved. Chances are, you will realize the above mentioned quality issues along the way with the current device you are holding. The above mentioned problems have all been asked and discussed on this forum before; I consolidated all of these problems into one thread with solutions, to help others stick to their current Note 2's. Chances are, you might get something worse in return. Therefore, enjoy what you have; eventually, you will be transitioning onto some other phone in the near future. Cheers. :good:
bushako said:
Im sorry but I dont see any solutions in your posting that will make me not want to get my phone exchanged if it suffered those defects mentioned. It is also the users responsibility and within rights to refuse a replacement device if its also defective. im paying good money for quality here, I dont expect anything less in return interms of its build quality and after sale service.
Sent from the Rabbit Hole
Click to expand...
Click to collapse
Funny observation about the Note 2 bezel is that Apple fan-boys will probably think Samsung copied Apple with its bezel chrome-finish quality control paint issue (that too on a black / titanium grey model, similar to Apple's Black model), lol. Apple says, their iPhone 5 paint issue is normal; Samsung probably considers it the same. That's why I listed a solution in my 1st post, - Cheers.
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
winlinmac001 said:
You probably won't realize this, but almost all Samsung devices, particularly, the Note 2 have at least one of the above mentioned quality issues. Samsung's quality control has been and will always be questionable. Not enough people complain to Samsung to get these problems resolved. Chances are, you will realize the above mentioned quality issues along the way with the current device you are holding. The above mentioned problems have all been asked and discussed on this forum before; I consolidated all of these problems into one thread with solutions, to help others stick to their current Note 2's. Chances are, you might get something worse in return. Therefore, enjoy what you have; eventually, you will be transitioning onto some other phone in the near future. Cheers. :good:
Click to expand...
Click to collapse
I must be one lucky son of a gun then other than a tiny gap between the bezel and the screen, which was caused by a drop, I dont have any of those defects. I dont know if its a defect but I notice the phone is easy to flex and creaks but thats probably because of all that plastic.
Sent from the Rabbit Hole
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
bushako said:
I must be one lucky son of a gun then other than a tiny gap between the bezel and the screen, which was caused by a drop, I dont have any of those defects. I dont know if its a defect but I notice the phone is easy to flex and creaks but thats probably because of all that plastic.
Sent from the Rabbit Hole
Click to expand...
Click to collapse
Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
winlinmac001 said:
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
Click to expand...
Click to collapse
As for the back cover...I took off the back cover, tried and it still creaks. It must be from the housing frame. Checked my friends Tab 10.1 and its even worse. I think with the combo of size and plastic makes it bound to flex easily. Either way it doesnt really annoy me much. But I sure hope Sammy steps up its game with build quality in future releases in comparison to HTC and Sony.
Sent from the Rabbit Hole
I have none of the issues above aside from a slight screen uniformity issue seen on grey colors, everything else is great. Wish they would really up the quality control on the next generation screens.. at least is its miles better this time compared to the Galaxy S2 and Note 1.
I don't have any uniformity issues; something I remember EarlZ pointing out earlier on the N7000 forums last year. However, every Note 2 owner suffers from the Mura Effect, which varies from screen to screen. I just hope Samsung works on quality control on their future products or else they could be facing hurdles along the way.
winlinmac001 said:
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
Click to expand...
Click to collapse
Winlinmac I appreciate your attempt in helping us coupe with the defects on our Note 2 phones but my first question to you would be how much are you getting paid to write this? I am now on my 5th device. The first device was returned due to a failed volume rocker button. I had it in a Otterbox case and used it lightly. After few days the (lower) volume button fell in and was unusable. The second device I received arrived with a very noticeable dent on bezel and no it was not one of those discolorations you are talking about. It looked like someone had dropped it on the floor at the factory. I refused the return of the third device as the right corner of the plastic bezel looked like it was glued together and looked like it was not sanded/cut but rather painted over with plastic molding still sticking out it!.. The fourth device had a power button failure after few days of light use. It took me more than 5 attempts to turn the screen off at random times and no it’s not a software issue as the same issue occurred in Safe Mode. The sales rep confirmed the defect and exchanged the device. The fifth device I got is in a much better shape than the previous four; however, the "black" area around the LCD for some odd reason is wider on one side than the other. My wife also has the same phone and her Note 2 is also suffering from the bezel defects. I have lost tons of valuable time re-configuring and moving data on to my replacement phones not to mention pay for gas driving to exchange my devices. You know Winlinmac you were right about one thing when you said not to go exchange our devices and that is because we will get something worse in return. What are the chances that one will exchange 5 phones (6 if we count my wife's) and have defects on all of the devices? I wish I was the only one experiencing this but I am not. That should tell you something about Samsung's quality control. So far, the comeback from people like yourself was that customers are expecting simply too much when it comes to quality, have OCD etc...What do you expect for shelling $700? If you are content with your defective device then I am happy for you. That should tell us a bit about your quality standards. I paid full retail price for my devices and expect a quality product from a large, reputable company like Samsung. I would change the title of your original post to say "Think You You Have A Defective Note 2 Because of This? Exchange it now!!!!" We need more customers to voice their concerns about these quality issues and take this to the media if Samsung will not listen (I am sure Apple will not mind picking up on the story). It is posts like yours that encourage people to stay content with their defective devices and letting companies like Samsung get off the hook. This results in defective devices being released with each generation of phones.
I understand what you are saying. I'm on my 3rd Note 2, and the Quality Control does indeed greatly differ. Unfortunately, Samsung is not Apple, and will never be when it comes to acknowledging it's own problems. The only way to voice your concern is to e-mail the CEO or prepare a Class Action Lawsuit. Unfortunately, many of us on XDA are not really that inclined to endorse such a thing since XDA is mainly a development forum; most of XDA's members, including me (frankly), change our phones every year, because that's how technology is revolving around us nowadays. I've had a Galaxy S, S2, & Note 1, in the past, and all ended up back to the store for full refunds only because of Samsung's Quality Control.
Now, when it comes to the Note 2, i really gave it a positive thought, and found solutions, to make my decision and transition easier to cope with. Whatever you described, I have come across as well. Samsung will learn some-day.
Now, I am only hopeful that I enjoy this phone for the remainder of this year.
brusyev said:
Winlinmac I appreciate your attempt in helping us coupe with the defects on our Note 2 phones but my first question to you would be how much are you getting paid to write this? I am now on my 5th device. The first device was returned due to a failed volume rocker button. I had it in a Otterbox case and used it lightly. After few days the (lower) volume button fell in and was unusable. The second device I received arrived with a very noticeable dent on bezel and no it was not one of those discolorations you are talking about. It looked like someone had dropped it on the floor at the factory. I refused the return of the third device as the right corner of the plastic bezel looked like it was glued together and looked like it was not sanded/cut but rather painted over with plastic molding still sticking out it!.. The fourth device had a power button failure after few days of light use. It took me more than 5 attempts to turn the screen off at random times and no it’s not a software issue as the same issue occurred in Safe Mode. The sales rep confirmed the defect and exchanged the device. The fifth device I got is in a much better shape than the previous four; however, the "black" area around the LCD for some odd reason is wider on one side than the other. My wife also has the same phone and her Note 2 is also suffering from the bezel defects. I have lost tons of valuable time re-configuring and moving data on to my replacement phones not to mention pay for gas driving to exchange my devices. You know Winlinmac you were right about one thing when you said not to go exchange our devices and that is because we will get something worse in return. What are the chances that one will exchange 5 phones (6 if we count my wife's) and have defects on all of the devices? I wish I was the only one experiencing this but I am not. That should tell you something about Samsung's quality control. So far, the comeback from people like yourself was that customers are expecting simply too much when it comes to quality, have OCD etc...What do you expect for shelling $700? If you are content with your defective device then I am happy for you. That should tell us a bit about your quality standards. I paid full retail price for my devices and expect a quality product from a large, reputable company like Samsung. I would change the title of your original post to say "Think You You Have A Defective Note 2 Because of This? Exchange it now!!!!" We need more customers to voice their concerns about these quality issues and take this to the media if Samsung will not listen (I am sure Apple will not mind picking up on the story). It is posts like yours that encourage people to stay content with their defective devices and letting companies like Samsung get off the hook. This results in defective devices being released with each generation of phones.
Click to expand...
Click to collapse
Updated Post # 2
I wanted to also mention, that I did come across one dummy unit today (Grey), and was surprised to see the same chrome-finish problems like the actual units. If you angle the bezel a bit, you will see the chrome finish vary a bit in different areas as a result of variations in the paint-finish.
You can scratch the bezel and paint will chip off, quite easily (Similar to Apple's iPhone 5 aluminum coating). However, keep in mind, the material used on the Note 2's bezel is different to some degree.
winlinmac001 said:
I wanted to also mention, that I did come across one dummy unit today (Grey), and was surprised to see the same chrome-finish problems like the actual units. If you angle the bezel a bit, you will see the chrome finish vary a bit in different areas as a result of variations in the paint-finish.
You can scratch the bezel and paint will chip off, quite easily (Similar to Apple's iPhone 5 aluminum coating). However, keep in mind, the material used on the Note 2's bezel is different to some degree.
Click to expand...
Click to collapse
I know what you mean. On one of the phones I had, the silver finish was partially coming off. It's hard to explain but it looked like the coating was too thick on one side and didn't stick on the other, it could be easily scratched off with a nail.. I didn't want to take any chances with it since I was exchanging that unit. The truth is that majority of Note 2 phones have some sort of defect on them, some more than others and it just depends on the customers quality standards. You can tell my standards are pretty high, but you do not need to have a 20/20 vision to notice these defects. As I said earlier, if you feel that a phone with defects is worth $700 or more dollar's than it's your thing. I owned HTC N1 in the past and the quality of that device was much superior to Note 2. It's a shame that Samsung feels that it's customers should accept things as they are and continues the "defective" phone trend. I am still thinking whether I should keep my current (5th device) which has uneven black area around the LCD screen and has started lagging a times. This is something that even the case cannot cover. I have this week to make that decision as my 30 days will be up. I may just give up on Samsung completely but not without a fight. Writing a letter to the CEO...I wish there was a survey done on just how happy the customers are with Samsung's quality standards....Why not rename the this thread to something like "Your Note 2 is Defective? [Solutions To Common Quality Issues Found On Note 2]? I feel that the name of this thread is misleading....
---------- Post added at 02:32 AM ---------- Previous post was at 02:01 AM ----------
winlinmac001 said:
I understand what you are saying. I'm on my 3rd Note 2, and the Quality Control does indeed greatly differ. Unfortunately, Samsung is not Apple, and will never be when it comes to acknowledging it's own problems. The only way to voice your concern is to e-mail the CEO or prepare a Class Action Lawsuit. Unfortunately, many of us on XDA are not really that inclined to endorse such a thing since XDA is mainly a development forum; most of XDA's members, including me (frankly), change our phones every year, because that's how technology is revolving around us nowadays. I've had a Galaxy S, S2, & Note 1, in the past, and all ended up back to the store for full refunds only because of Samsung's Quality Control.
Now, when it comes to the Note 2, i really gave it a positive thought, and found solutions, to make my decision and transition easier to cope with. Whatever you described, I have come across as well. Samsung will learn some-day.
Now, I am only hopeful that I enjoy this phone for the remainder of this year.
Click to expand...
Click to collapse
I hope for the same... My 30 days are almost up and I am trying to make a decision to take a refund or simply keep it...exchanging for another phone seems like a foolish idea as my next one may be in a worse shape... the sad truth is that there is nothing better on the market than Note 2 and I really like this phone....if not for the defects. Unlike you and many others, I like to keep my devices for two or three years before upgrading...I guess this is why I feel that this is a big thing for me....staring at a defective phone for the next several years if you know what I mean....
winlinmac001 said:
I don't have any uniformity issues; something I remember EarlZ pointing out earlier on the N7000 forums last year. However, every Note 2 owner suffers from the Mura Effect, which varies from screen to screen. I just hope Samsung works on quality control on their future products or else they could be facing hurdles along the way.
Click to expand...
Click to collapse
By mura effect if you mean those lines/blotches seen on dark/black colors, I have none.
I wanted to exchange my unit but I considered that I might get a unit with far worse problem, I rarely see the uniformity issue on greys its usually visible only when i press the menu button on the home screen. I'll probably have my display replaced at around 9 months from now. Really pleased with the display so far as compared to my previous devices.
Even if you don't have the lines / blotches, the Mura still exists, you just can't distinguish them as they are in the form of stains this time (takes up most of the display; explains why blacks are blacker in a dark setting compared to the S2 and Note 1); these panels are not embedded with the technology from Ignis Innovation.

HTC One - Definitely NOT OCD Friendly

Been wanting to write about my experience with the HTC One for quite sometime now. As a whole, I am loving the device, but I just can not overlook the fact that it is littered with minor build-quality issues. I am on my third device and have yet to encounter the 'perfect' One. No pun intended.
The first HTC One was plagued with insensitive back and home buttons. I went to their service center at Harbourfront Avenue (Singapore) and they managed to replicate the so-called defect. Little did I know that it was a known issue and HTC has released a software fix for it eventually. No one at the service center told me about this. I ended up returning the 'perfect' device for me albeit there were little nicks and the bottom speaker grille was razor sharp (I tried running my finger and got a superficial cut).
After waiting for a week, along came the second HTC One. I was entirely happy with it and there was none of those physical defects except a gap between the bottom speaker grille and the white plastic band. "I can't afford to be too picky", I told myself. It was at an inconspicuous side of the phone, who cares. Then it hit me. There were two dead pixels; one on the center of the screen and the other one near the bottom right edge. Like discovering an unwanted child from a one night stand, I could not bring myself to 'unsee' it. Despite the vastness of the screen estate and million other good pixels, my eyes would only focus on the two minute discrepancies on which otherwise the best screen available so far on a mobile device. Called up HTC and 1 to 1 exchange was not possible as I was already beyond the 14-day exchange policy. I could have opted for the free warranty repair service but could not accept the fact it was a factory defect which should warrant a 1 to 1 exchange. In all my wisdom, I was planning to go as far as selling my HTC One on gumtree and use the money (and another SGD180) to buy the 64GB version. I did exactly that.
Along came the third HTC One. I held it firmly on my grubby paws, turning furiously, scrutinizing every single inch of the device and finally! "This is the One", I thought. I was on the bus back home when I noticed a 2mm black lint on the bottom screen on top of the 'C' of the HTC logo. Nah, it must be a dust trapped between my SGD50 Spigen Glass Tr protector and the screen. I was wrong. Defying all common and money sense, I took off the SGD50 protector just to check the black lint and to my horror, the lint is actually lodged between the LCD panel and the LCD glass panel. I was swearing furiously under my breath and I reached home feeling dejected. Called up the store and the only way to get it fixed is to go to the service center. Again.
Mustering all that was left of me, I decided to turn to reddit and share my experience with them. I hope none of this will ever happen to any of you, not when you have spent half of your monthly salary on a phone.
Sent from my HTC One using xda premium
Haha, same thing happened to me. My first one was arguably the best. It had the "gap" but very minor. I wanted a perfect one so I made up a GPS issue so I can get it replaced.
Second one had 1 dead pixel, in the worst place possible. Upon further inspection, I found 6 more. Took it to the store but the techs refuse to see it. Most annoying experience ever. Took it to another store and they did, sadly out of stock. Took it to another, finally got out replaced. That first store was horrible.
Now on my third one and it has a gap and a bit of over hang. I've decided this is good enough. In retrospect, I should have stuck with the first one and saved myself the aggravation...especially from that first store
Sent from my HTCONE using Tapatalk 4 Beta
QuiLLa said:
Been wanting to write about my experience with the HTC One for quite sometime now. As a whole, I am loving the device, but I just can not overlook the fact that it is littered with minor build-quality issues. I am on my third device and have yet to encounter the 'perfect' One. No pun intended.
The first HTC One was plagued with insensitive back and home buttons. I went to their service center at Harbourfront Avenue (Singapore) and they managed to replicate the so-called defect. Little did I know that it was a known issue and HTC has released a software fix for it eventually. No one at the service center told me about this. I ended up returning the 'perfect' device for me albeit there were little nicks and the bottom speaker grille was razor sharp (I tried running my finger and got a superficial cut).
After waiting for a week, along came the second HTC One. I was entirely happy with it and there was none of those physical defects except a gap between the bottom speaker grille and the white plastic band. "I can't afford to be too picky", I told myself. It was at an inconspicuous side of the phone, who cares. Then it hit me. There were two dead pixels; one on the center of the screen and the other one near the bottom right edge. Like discovering an unwanted child from a one night stand, I could not bring myself to 'unsee' it. Despite the vastness of the screen estate and million other good pixels, my eyes would only focus on the two minute discrepancies on which otherwise the best screen available so far on a mobile device. Called up HTC and 1 to 1 exchange was not possible as I was already beyond the 14-day exchange policy. I could have opted for the free warranty repair service but could not accept the fact it was a factory defect which should warrant a 1 to 1 exchange. In all my wisdom, I was planning to go as far as selling my HTC One on gumtree and use the money (and another SGD180) to buy the 64GB version. I did exactly that.
Along came the third HTC One. I held it firmly on my grubby paws, turning furiously, scrutinizing every single inch of the device and finally! "This is the One", I thought. I was on the bus back home when I noticed a 2mm black lint on the bottom screen on top of the 'C' of the HTC logo. Nah, it must be a dust trapped between my SGD50 Spigen Glass Tr protector and the screen. I was wrong. Defying all common and money sense, I took off the SGD50 protector just to check the black lint and to my horror, the lint is actually lodged between the LCD panel and the LCD glass panel. I was swearing furiously under my breath and I reached home feeling dejected. Called up the store and the only way to get it fixed is to go to the service center. Again.
Mustering all that was left of me, I decided to turn to reddit and share my experience with them. I hope none of this will ever happen to any of you, not when you have spent half of your monthly salary on a phone.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
hey my friend im brought HTC one in singapore as well i have do 1 on 1 exchange and now this the 3rd device im using
1st device problem is gaping issue and unsensetive button
2nd device problem is speaker defected with crack sound and dead pixel
3rd device problem now for me i feel i can acept it cuz everything perfect no gap no dead pixel no defect speaker BUT with 1 problem
light leaking in dark room on the corner of the right hand bottom area just small i still can live with it but i realise that
taiwan build the softkey light button tend to be more pro look with purple colour while my 3rd device is china made softlight seem to be white
and less attractive to me but still can live with it
Woooozy
QuiLLa said:
Like discovering an unwanted child from a one night stand
Click to expand...
Click to collapse
I like that analogy lol
You have got some fantastically bad luck....
It's threads like these that explain HTC's lack of stock.
I hope people don't start replacing Galaxy S4's for squeeky back covers, the world will fall down lol

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