Dust under screen - Galaxy Tab 10.1 General

So I have a few specs of dust under my screen. One makes the screen look like it has a dead pixel. I called Samsung and they want me to mail it in. Pry 7 day turnaround. I bought it out of town which is s five hour round trip so an exchange is possible.
I have an ipad 2 so I would only be having small withdrawals from my tab.
Should I go ahead and send it in and hope for the best or plan a road trip. I'm leaning towards shipping it as they are paying both ways. So zero cost.
Anyone else have dust and what would you do.
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Got the same on my white galaxy tab 10.1 that I bought at Best Buy two days ago (maybe part of the initial Google I/O limited edition batch?).
I see four particles of dust but only when there is direct light over the screen. Thinking about exchanging it.
A curiosity, is your tab the white or metallic gray model?
Thanks!

Had 8 specs of dust under the screen towards the top right... made me so angry I returned it and plan on waiting for a better quality tab

I had one speck and planning to return it at BB. I got the white 16GB one. I'm afraid that the replacement will have more.
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Are they visible under any conditions or only under certain conditions (e.g. direct sun light over the screen)?

I had this issue with 2 tabs, including the one I currently have. I saw it, exchanged it at best buy, and the new one has it too. I'm waiting for them to get a new shipment to exchange it again.
Silver 32g
The dust is visible from all angles, even when the screen is off.

I'm waiting on an exchange unit from compusa because my first tab had slight light bleed, specs of dust, and liquid-looking blotches under the screen only visible under direct sunlight. It also had some type of big, weird, dusty looking spot under the screen. when I first noticed the light bleed i was ok with it but after i noticed the other issues i decided to return it. I'm afraid the exchange unit will have these issues so I believe I should have sent it in to Samsung. It probably would have taken longer but atleast they'd make sure I received a tablet without these screen issues... probably lol but who knows?

I didn't take the dust under the screen thing that seriously, until today when I used my tab under some bright lights and noticed a glaring white piece of dust in one corner of the screen. Highly reflective on a black background and relatively noticeable. I'm really pretty amazed. I'm still within my Best Buy return window, and will probably bring it back tomorrow.
I'm curious, for those who returned it to Best Buy, did you tell them the true reason you were returning it and did they give you any trouble? Or did you simply say you weren't happy with it?
For those who exchanged, did any of you ultimately get a perfect unit?
Not sure if I should accept a single piece of dust in the far corner of the screen, or gamble on getting a perfect screen on the next try. Won't be much of an improvement if the next screen ends up having 8 pieces of dust and a couple of dead pixels.
Edit: Just got curious and took out a penlight. Found two more central pieces of dust under the screen. Best advice to new GTAB 10.1 owners - never look too closely at your screen. You might not be happy with what you find!

just made up some BS about other issues you have with the tablet.

dazz87 said:
just made up some BS about other issues you have with the tablet.
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Yup, thats what I usually do if I have a dead pixel. Not worth aruging with the salesperson about whether its a "Significant Defect". Was just wondering what Best Buys current attitude toward these things was.
Edit: Just did the next obviously necessary thing: ran the penlight over my XOOM screen. Found extremely small pinhead size specs in a few places which seem to be parts of the screen surface with slightly greater reflectance, but nothing that appears to be dust. So, the much criticized XOOM screen seems to be dust and dead pixel free, at least in my case.

Mistery solved
I returned my Galaxy Tab to Best Buy for a replacement. I opened the new box crossing the fingers and ... the new tab was flawless! Zero dust anywhere!
Two days later I noticed two specs of dust under the screen. Hmm, I thought I did a pretty accurate inspection... I checked it very carefully again. Only two very small specs of dust: one on the right and one on the left side of the screen.
Today I check again and I can count eight specs of dust!
Is it possible they enter from outside?
I checked for possible gaps between the glass screen and the plastic case and I found a gap all around the edges of the glass screen. Not large but I can stick a sheet of paper in it.
Another possible explanation is that dust enters from the speaker grills and the connector socket. The position of the specs of dust is close to them. I think that the latter is the most probable cause.
Anyway, it is a fact that this is not dust that was trapped during the build process, this is dust that entered the tab in the 4 days that I used it. This means that the dust will keep accumulating: if I got eight specs of dust in 4 days I can imagine what I can get in a year!
This one goes back to Bets Buy too and this time for a refund.
It is really a pity, I really liked this tab!

Digital Man said:
Yup, thats what I usually do if I have a dead pixel. Not worth aruging with the salesperson about whether its a "Significant Defect". Was just wondering what Best Buys current attitude toward these things was.
Edit: Just did the next obviously necessary thing: ran the penlight over my XOOM screen. Found extremely small pinhead size specs in a few places which seem to be parts of the screen surface with slightly greater reflectance, but nothing that appears to be dust. So, the much criticized XOOM screen seems to be dust and dead pixel free, at least in my case.
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Click to collapse
Unfortunately the screen is still quite horrible.
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I returned my tab to Best Buy (2nd return, first was because of lcd defect [rainbow sheen]) the second one I got was a white one that had dust under the screen. Looking over their return policy there is nothing other than the standard "we reserve the right to refuse any return/exchange" disclaimer. Those of us experiencing these issues, please do the rest of us a huge favor when returning your tablets, don't lie or misrepresent your reason for return. Be honest with the person handling the return, thereis no valid reason that they should deny it. Hopefully Best Buy will clue in with the amount of charge backs they're hopefully going to have to do in the near future.
The only thing that really pisses me off in regards to the whole situation is that none of the tabs the have left have unlocked bootloaders. It's almost insulting that the first 5 that samsung shipped for release day and none of the secondary shipments do.

Except that best buy is now requiring valid id for returns because they are tracking what people exchange for some reason. Eventually they will stop you is my guess but who knows. Just be careful.

Well along with dust under my screen...somehow a small bug got under there too.
This is very frustrating...
Sorry for the crappy quality
http://www.youtube.com/watch?v=IX78fhbuRfg

Just received my third tab..
First one had minimal dust specs and screen separation, se ond one had fingerprint like smudges and dust particles under the screen and screen seemed loose, my third one has a tighter screen and only 1 dust particle...
I think i will just keep this one...
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I have 1 speck of dust; unfortunately it is half way down the luminous battery icon so very easy to spot if you want to find it. I noticed it right away and haven't had any new pieces since then (2 weeks). Mines is the black 16gb UK one.
If it had not have been over the battery I would never have seen it and it does seem to be moving slightly so I am hopeful it will one day hit the black status bar and disappear. It depends where these things are as to whether they are annoying; personally, I get the odd speck in my eyes every now and again and you don't notice it after a week or so. The advice not to go looking for them is very good - you may well not like what you find but also it's not the end of the world if the device functions. The first scratch anywhere is the worse on any device but after that you realise it is no biggie. My ipod has a giant crack in the screen so it could be a lot worse.

I went through two 32GB at Best Buy both with horrible (5+) pieces of dust under the screen. The second one had like a piece of string or something a couple mm long under it. Third unit appears completely flawless (for now) and I am quite satisfied.

Is anybody using any kind of case? Or just naked?
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Using the book case from samsung.
Sent from my GT-I9100 using XDA App

Related

Dust particles behind the screen glass..

I picked up the Acer at BB last Friday and love it! I rooted it, increased the battery life, enabled Exchange, got Sync SMS and its the way I like it to be right now. I have been spending some quality time with it haha. I know it has its downsides but I was going to keep it regardless.
Today I notticed dust particles behind the screen glass and there is nothing that bugs me more about a device.. in fact I haven't had this happen since my Razr and I can't believe Acer would not seal the screen properly! This happens only after a week of use, I can only imagine how bad it would be after few months :-(
It looks like I should exchange it at least..
Anyways, does anyone have the same thing happening?
Not yet after almost 10 hours of use in the last 3 days. I have had the Acer sleeve on it since minute 1 though, maybe it will keep some of the dust out. Shoot some compressed air through the openings, maybe that will help.
That or search for a teardown video and blow the dust out that way.
Same problem here.
http://forum.xda-developers.com/showthread.php?t=1059266
silencer51 said:
Same problem here.
http://forum.xda-developers.com/showthread.php?t=1059266
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I am exchanging mine for sure though I don't think it would make a difference as I believe more and more Acer half assed this otherwise great device
I find it hard to believe that dust would just appear under the screen, or rather, between the screen and the glass without some kind of interference from the user. Either leaving the SD cover open (maybe you removed the tape over the nonexistent sim slot), storing the tablet in an dusty place (and I mean, it's gotta be REALLY dusty) or blowing, without consideration, dust around the device. While the ports may not be 'sealed' they aren't that open to the environment.
Baring all that, the chances are that what you're seeing is actually debris from the manufacturing process which was already in the tablet and, through regular use, some of which made their way into that very tight spot. As hard as it is to believe that, its just as possible.
While both possibilities are valid, the chances are, neither of them will warrant an exchange.
Post back if they take it.
I'm anal when it comes to proper handling of my gadgets and I haven't removed the tape or left the cover open. I can't even be sure its dust I just know there are some things under the glass that weren't there yesterday. You make a valid point that it could be something that was already there. BB will either exchange it or I will return it and buy another one
Its only been a week since I bought it.
Sent from my HD2 using XDA Premium App
Well just got my a500
tested it straight out of the box and sure enough I have one tiny dust spec under the screen.
Otherwise no other issues.
I can also say looking at this screen against my transofrmer (that has mucho light bleed and also a dust spec and is creaky) that the screen is definitely not as nice. It is cooler in color though ironically with better blacks. Also the viewing angles while acceptable are not as nice.
Well Now I have a dilemma. I got a 32gb Acer for 30$ more than a 16gb Transformer.
Transgormer has nicer screen but suffers light bleed a dust spec and is a bit creaky.
IT is a bit lighter with over all nicer screen. IT also has the keyboard dock potential for future.
Second option is I keep the iconia which has more storage usb prot feels better in the hand and better built, but also has dust spec under screen.
I am not sure what to do. Afraid to exchange the iconia as given the track record on all these tablets, I run the risk of getting some light bleed or dead pixels etc.
SO do I just suck it up ignore the little pixel sized dust spec and live on?
Do I gamble and exchange? DO I return both wait till availability on transformer is better and perhaps with time they work through the build quality issues?
Or just use nothing, wait a month and get the galaxy tabb.
One thing for certain is galaxy tab will have nice or nicest screen will be thinnest and lightest and by being samsung will likely have more accessories like cases etc for it.
IT will likely cot a bit more (not too big an issue) and might not have much expandibility which may or may not be much of an issue as there will likey be accessory to dock to allow usb host etc.

>>> Build Quality - The Good, Bad, Ugly <<<

Good : Well i love the new tablet and in hand its light and a pleasure to use, the Plastic back is nice in hand and not slippery and visually this tablet is great. But ...........
Bad and Ugly : Here's my issue with the new Samsung Galaxy Tab 10.1
What is happening and i can see this being a big problem down the road of use is that when i hold the Tab with my left hand in portrait with the dock connector on my palm of the left hand, the thin piece of the housing is getting bent and pulled away from the glass and over time i see this getting stretched out. i think Samsung should have built the aluminum edging more webbing in the glass to keep that delicate piece from being so flexible and flimsy.
Anyone else having/noticing this issue or any other flaws, defects ????
Here's a few pics of what i am mentioning :
http://imageshack.us/photo/my-images/204/img0528y.jpg
http://imageshack.us/photo/my-images/34/img0529ze.jpg
http://imageshack.us/photo/my-images/854/img0534n.jpg
Damn, and here I was pondering returning my Transformer for a better build quality Samsung. Shootz!
I still may do it though since I never use portrait mode and for the most part it will be on a stand, but still, it sucks to see that.
You must have a 10.1v
I have the Google i/o edition and the side looks different than your with regard to the placement of those round hole covers on either side in relation to the curve.
I think that on the i/o (hopefully it will be the same as the 10.1) it has resolved that issue. I am trying to hold it as you are mentioning and I see no movement whatsoever. even if i try to pry at it, it is super solid.
is your a 10.1v?
R
^^ No mines the 10.1
H0CKEY said:
^^ No mines the 10.1
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Same as the previous poster my LE from I/O does not look like that either. So what 10.1 do you have?
cosimoss said:
Same as the previous poster my LE from I/O does not look like that either. So what 10.1 do you have?
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mines from San Fran USA - Dev Conference , its the white back Limited Edition
Everyone needs to specify details regarding there unit if they have one. It is clear that the limited edition/early release galaxy tabs are not identically the same as the one yet to be released.
thats really strange, your tablet looks way different than mine which also came from the recent i/o event.
picture attached...
it would seem there were multiple version of the same device if you have the limited edition white backed then...
anyone else? which do you have?
R
im trying to re-create your picture to make sure its not an optical illusion, but your bottom half of the silver bezel looks so angular/curved compared to mine which as you can see from the picture above is much less curved. Espeically noticeable with the small round hole covers on either end of the connector, mine are not very curves, yours seemvery curved and angular.
???
R
three weeks left and still so many questions and so little definitive answers! oh the humanity
Sent from my HTC Vision using XDA App
RTessi said:
thats really strange, your tablet looks way different than mine which also came from the recent i/o event.
picture attached...
it would seem there were multiple version of the same device if you have the limited edition white backed then...
anyone else? which do you have?
R
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Click to collapse
No mine looks the same from that angle , here's a pic
http://imageshack.us/photo/my-images/84/img0535cj.jpg/
I don't understand - are you using it while something is plugged into the dock connector, or is just from normal use? Maybe you are just holding it wrong?
normal use , i take very good care of my toys hahaha
And no i don't have it plugged in when using it
if you hold it left handed its normal i find that the palm and strong of the thumb seem to put stress on the thin strip of aluminum and slightly pulls it away from the glass since on mine the thin strip is not any thicker under the glass as what i can see visually. so its seems to be a weak point of the aluminum bezel
Bummer i wonder if a port plug would help.
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I am not experiencing that same problem, but the glass in one of the corners does appear to be pealing up. Link below. Hoping that this is as far as it raises, but who knows... I talked to the Samsung guy at Google I/O and had my first device replaced for a similar issue I noticed there, and he said this first batch was made by hand in a bit of a rush so that they would be available for us googlers. I expect that the automated and machine driven build process for the production units will have more consistent quality.
http://imageshack.us/photo/my-images/854/imag0206a.jpg/
brianwilcox said:
I am not experiencing that same problem, but the glass in one of the corners does appear to be pealing up. Link below. Hoping that this is as far as it raises, but who knows... I talked to the Samsung guy at Google I/O and had my first device replaced for a similar issue I noticed there, and he said this first batch was made by hand in a bit of a rush so that they would be available for us googlers. I expect that the automated and machine driven build process for the production units will have more consistent quality.
http://imageshack.us/photo/my-images/854/imag0206a.jpg/
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Harsh that looks bad. I think the quality of the aluminum bezel is to thin and over time with alot of use our holding styles will cause these kind of issues.
H0CKEY said:
Harsh that looks bad. I think the quality of the aluminum bezel is to thin and over time with alot of use our holding styles will cause these kind of issues.
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Just got off the phone with Samsung about this issue. They will allow me to send the unit to them for repair/replacement. Im just a little worried about going through the whole process only to find that they will send me back a unit with similar or worse build quality issues... Anyone else noticing problems with the screen raising up? Might just stick with what I have for fear of winding up with an even worse unit. Really was starting to fall in love with this thing.
brianwilcox said:
Just got off the phone with Samsung about this issue. They will allow me to send the unit to them for repair/replacement. Im just a little worried about going through the whole process only to find that they will send me back a unit with similar or worse build quality issues... Anyone else noticing problems with the screen raising up? Might just stick with what I have for fear of winding up with an even worse unit. Really was starting to fall in love with this thing.
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I'm getting the same thing. Mine was this way out of the box at the conference, and with the plastic back pulling back, it looked like the tablet was warped. I popped it back into place and it looked good so I didn't say anything to anyone at the conference about it. I probably should have though, because now the screen is separating from the housing again in those two corners.
I stupidly threw away the blue card they gave at I/O that had the contact info for Samsung, who did you talk to about getting it repaired?
Not exactly getting a warm fuzzy feeling from this thread. I pre-ordered online. Starting to think I might want to cancel that and just wait for it at Best Buy, if even the Samsung tablets are having build quality issues.
Oh no. I was afraid these reports would begin to surface on the 10.1. Some of these issues described Ive seen in the 10.1v as well, although my biggest gripe with these is the severe backlight bleeding. I have now exchanged this device with Vodafone AU twice and seen a total of 6 units and all have had backlight bleeding and inconsistent build quality.
With the first unit I received both right corners of the screen were popping out over the bezel a little. I believed it to be a problem with the adhesive used, because if you were to put pressure on the corner it would hold for a second then release, and you could hear the "sticky" sound as the adhesive separated.
All the units I've sampled though have had really shocking problems with backlight bleeding/leakage. If you're someone who planned to watch movies on this tablet in dimly lit rooms, you could find this distracting. I do. Its a shame really because I otherwise like the quality of the display, and both 10.1 models are nicely designed and nice to hold. In a lot of ways I prefer the feel of the 10.1v over the iPad 2. Too bad though that the build quality is questionable across the range of what is now 3 different variants of the 10.1 that Samsung has produced. What's the deal Samy?!
I'm not sure what I'm going to do yet but most likely I'll return this 10.1v to Vodafail for a refund and wait it out for the 8.9. Perhaps I'll have better luck then?
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Considering a Nexus 7... screen separation?

So what's the consensus? I was really considering picking up a Nexus 7 until I read about the screen separation issues. I used to have an ASUS Transformer and really liked ASUS's build quality. Is the Nexus 7 really that bad? I don't like the idea of buying a $250 tablet and then having to open it up and modify it just to make it work properly. (Especially since the iPad Mini is rumored to be released next month.)
primalmu said:
So what's the consensus? I was really considering picking up a Nexus 7 until I read about the screen separation issues. I used to have an ASUS Transformer and really liked ASUS's build quality. Is the Nexus 7 really that bad? I don't like the idea of buying a $250 tablet and then having to open it up and modify it just to make it work properly. (Especially since the iPad Mini is rumored to be released next month.)
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I personally loved my Nexus 7, and I'm one of the lucky ones who had their screen crack. I should be getting it back today, as it was supposedly fixed under warranty without a charge (guess I plead a good case when I called 4x reminding them I won't be paying for it). Keep in mind just how many of these units were sold. There's a handful of people here on the forums and AndroidCentral, etc., posting about this issue, yes... but go onto an Apple forum and you'll see the same thing.
Has the iPad mini even been announced yet? I keep hearing rumors but nothing solid. If you're somebody who doesn't mind iOS, it's not a bad option to wait, but you'll almost undoubtedly pay more for a similarly spec'd tablet. I personally wouldn't consider it, but that's just my 2c. If you're somebody who is pretty agnostic about it, waiting to see what more options come about is never a bad thing. Just don't catch the waiting disease... if you wait too long, you'll find yourself in a constant waiting hole with no devices you could otherwise be enjoying. :good:
I will say this, though. If you buy a Nexus 7, buy it from a local retailer. It's the same price as the N7 from Google Play, and plus you cut out the shipping time. Sorry Google, but being able to return a faulty N7 (in the event you get one) at a B&M store two miles away is still quicker than your (albeit, still fast) shipping turn around time.
The issue is not as great as the forums would make you believe. After all every single product ever made has a small number of defects.
Don't worry about it would be my suggestion.
Thanks for the suggestions. I guess my main concern is the reports of people going through 3 or 4 Nexus 7's, even at a retail store, before they find one that is acceptable.
I've had my Nexus 7 since it came out. Not a single defect or issue, its been great so far and I love it.
primalmu said:
Thanks for the suggestions. I guess my main concern is the reports of people going through 3 or 4 Nexus 7's, even at a retail store, before they find one that is acceptable.
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As with pretty much any product out there, I always take the online reviews with a grain of salt. A larger percentage of the people who had problems are likely to post compared to those that didn't have problems. Any time I buy something that causes me grief, I am generally ticked enough to want to post about it somewhere, but it rarely occurs to me to post something about products that work as promised and don't have issues.
This does not apply to my N7 because I love it so much I can not stop telling people. Mine has a tiny bit of screen lift that I would not have noticed if I had not read about it. Certainly not enough to want to try to return it. I may try one of the posted fixes but even that seems unlikely. Can't find the downtime...
The issues are there and they are real!
First Nexus = Creaking and Screen separation
Second Nexus = Screen separation
Third Nexus = Screen separation
Fourth Nexus = Severe creaking
Its sooooo sad as I love everything else about this freaking tablet! But the quality issues are out there just so you know it.
Huge issues
I think the screen lift screen crack and screen becoming un responsive is a HUGE Issue.. Its not just this forum where you see compalints.. You see it from tech reviews and so on.. I know that this is Hyped up causing to to be a bigger issue then it is . But the issue is not just the defects . Its how google and Asus has chosen to deal with this.. They have had my money cost of 3 tablets locked away due to exchange waiting . I Call and email with no response other then we will foreword it to a specialist .
I say get One From a Bick and Mortar store with a good reputation for taking care of there customers .. Buy a Extended warranty to where the STORE Has to deal with your device If and when it breaks.. I have never in my life seen such a Lack of Customer Service or Lack of Response for such issues .. Im left to where if i do not get a shipping confirmation and PAYMENT BACK TO MY BANK i will Have to file a complaint because im near the required time to do so with my card ... This is Pathetic..
so to everyone who says THERE IS NO ISSUE. READ THE INTERNET... im happy you have a perfect device it does happen But im getting the feeling there are as many defective ones as good ones...
OP if it seems like im trolling your Thread i am very sorry .. Just want to clear up some of the above GET IT GET IT COMMENTS. There are issues with this device . yes you can get lucky and get a good one.. JUST BE AWARE TO NOT GET IT FROM GOOGLE PLAY
"so to everyone who says THERE IS NO ISSUE. READ THE INTERNET... im happy you have a perfect device it does happen But im getting the feeling there are as many defective ones as good ones... "
Good advice, because everyone knows that everything you read on the internet is 100% true!!!!
I have one that has slight screen lift and creaking, but It's honestly not bad enough for me to worry about. I can't detect it unless I carefully look at it from the side, or press on the screen hard enough to make it flex. The case I have it in completely hides the problem.
Now, should it happen? No. But I bought a Nexus 7 because it was a fairly high-spec tablet that I didn't have to pay $500 for. I'm willing to accept a few compromises, especially when the cure (on-phone time, a bad refurb replacement) could be worse than the disease.
To minimize hassle, do what others have suggested and buy locally from a retailer with a good return policy.
dparrothead1 said:
"so to everyone who says THERE IS NO ISSUE. READ THE INTERNET... im happy you have a perfect device it does happen But im getting the feeling there are as many defective ones as good ones... "
Good advice, because everyone knows that everything you read on the internet is 100% true!!!!
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Click to collapse
bonjour!!! - state farm commerical. lol
primalmu said:
Thanks for the suggestions. I guess my main concern is the reports of people going through 3 or 4 Nexus 7's, even at a retail store, before they find one that is acceptable.
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Click to collapse
The prevalence of screen lift is not being exaggerated. It's a widespread flaw, the cause of which is present in every unit. That's not to say that every display is separated, but the way the devices have been assembled through August (C8O serials) has left every Nexus 7 with an inadequate bond under the left side of the display.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=30703449&postcount=1
Although the adhesive is weak in that area, some other stress should be required to actually force the underside of the display away from the frame. That force is either frame warp or pressure from internal components. ASUS has begun omitting screws from the left side of the device in an attempt to remove some of the stress behind the separation. This points to frame warp as the primary contributor, but it's a partial fix at best.
http://forum.xda-developers.com/showthread.php?t=1870556
The fact that ASUS is now implementing reductive measures against screen lift as part of its assembly process should lay to rest any doubts about the scope of this flaw.
Having said that, I would not advise against buying a Nexus 7. It's still the best 7" tablet available, not to mention the best value for a tablet of any kind.
I went through three units with lift before deciding to wait it out, but this was not necessarily the correct decision. My second unit had merely the slightest lift and was well worth keeping, but users on this forum misled me to believe that screen lift was a rare thing so I exchanged it. My third one had more lift and exhibited distortion when pressed along the left side. That one was not worth keeping, so I decided to return it and wait for this issue to be fixed. Not sure if that's going to happen.
Like JaSauders said, the probability of lifted glass cracking during normal use seems very low, and if flexing the display caused a row of dead pixels, or any other sort of display failure, that would be covered under warranty.
I will say this, i never noticed the screen separation until I came to these forums and read about it, HOWEVER, now that I know about it, it drives me crazy.
On the flip side, if you plan to use a case that covers the bezel, you experience or see it anyway, so its not a big deal.
I haven't experienced any other issues aside from the screen seperation, and even then its not noticeable until you start messing with it.
I don't believe the problem is that uncommon.
Both units I've received so far have had the problem to some extent. The first one had it really bad and I exchanged it when I heard that it may be causing screens to crack. The 2nd one also had the problem, but the screen lift was so small that I wasn't worried about it. I still ended up exchanging the 2nd unit because of other issues (mostly the oleophobic coating was rubbing off) and should be receiving my 3rd one today.
If it means anything though, even with the screen lift problem, I still consider this the best tablet for the price and I have no interest in the new Kindle Fire or iPad Mini.
myke66 said:
I will say this, i never noticed the screen separation until I came to these forums and read about it, HOWEVER, now that I know about it, it drives me crazy.
On the flip side, if you plan to use a case that covers the bezel, you experience or see it anyway, so its not a big deal.
I haven't experienced any other issues aside from the screen seperation, and even then its not noticeable until you start messing with it.
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Putting case over the edge of the tablet is NOT a fix for the screen separation issues . Eventually the glass will move enough from this causing it to become weak. or a piece of dirt will get under the screen and it WILL CRACK Or crumble. Anytime hard glass is put in a situation where it can move independently being twist or bent It will weaken and crack .
I know this from Structural Engineering classes.. I have been a project manager for high rise construction for much longer then some of those on here are old. . Glass that is scratch / impact resistant MUST BE SECURED PERFECTLY . Must be allowed to expand and contract from edge to edge .. But must be fixed firmly and equally on all sides with no extra pressure or lack of in any area.. THE LAST Sentence here is the ISSUE WITH THE NEXUS TABLET
Now with the above said i to agree its the best Device right now with its size and cpu.. If there were a worthy 7 inch Device i would NOT OWN A NEXUS 7 .. check out the specs on the new corning-FIT Glass... There should be a metal frame for this glass to sit in..and it should over lap the edge of the screen NO GLASS From edge to edge ..
Of course this is all my opinion. Make your own judgement.. But do not Pretend there is not a issue just because you Love your device and you accept less then Perfect...
erica_renee said:
Putting case over the edge of the tablet is NOT a fix for the screen separation issues . Eventually the glass will move enough from this causing it to become weak. or a piece of dirt will get under the screen and it WILL CRACK Or crumble. Anytime hard glass is put in a situation where it can move independently being twist or bent It will weaken and crack .
I know this from Structural Engineering classes.. I have been a project manager for high rise construction for much longer then some of those on here are old. . Glass that is scratch / impact resistant MUST BE SECURED PERFECTLY . Must be allowed to expand and contract from edge to edge .. But must be fixed firmly and equally on all sides with no extra pressure or lack of in any area.. THE LAST Sentence here is the ISSUE WITH THE NEXUS TABLET
Now with the above said i to agree its the best Device right now with its size and cpu.. If there were a worthy 7 inch Device i would NOT OWN A NEXUS 7 .. check out the specs on the new corning-FIT Glass... There should be a metal frame for this glass to sit in..and it should over lap the edge of the screen NO GLASS From edge to edge ..
Of course this is all my opinion. Make your own judgement.. But do not Pretend there is not a issue just because you Love your device and you accept less then Perfect...
Click to expand...
Click to collapse
My screen never separates to the point where anything could get under it... it just lifts up enough where I can press it back down..I'm not sure that would ever be bad enough to crack the screen. I'm have a C8O build so it may not be as bad as previous models? Im not sure.
steevp said:
I don't believe the problem is that uncommon.
Both units I've received so far have had the problem to some extent. The first one had it really bad and I exchanged it when I heard that it may be causing screens to crack. The 2nd one also had the problem, but the screen lift was so small that I wasn't worried about it. I still ended up exchanging the 2nd unit because of other issues (mostly the oleophobic coating was rubbing off) and should be receiving my 3rd one today.
If it means anything though, even with the screen lift problem, I still consider this the best tablet for the price and I have no interest in the new Kindle Fire or iPad Mini.
Click to expand...
Click to collapse
Update: Got the 3rd unit
It's one of the new C8O models and it's the best one I've gotten so far.
No screen lift, no flickering, none of the issues I had with the previous ones.
It's pretty much flawless as far as my eyes can tell.
steevp said:
Update: Got the 3rd unit
It's one of the new C8O models and it's the best one I've gotten so far.
No screen lift, no flickering, none of the issues I had with the previous ones.
It's pretty much flawless as far as my eyes can tell.
Click to expand...
Click to collapse
Congrats My C8O had minor lift, but last night I decided to glue it down and now its fine. Two drops of super glue and 5min later I havent had a problem all night/this morning. Played a bunch of 3D games to really heat it up and its golden.
I have the screen lift issue, but I have decided not to replace it. I would recommend that customers purchase the extended warranty at the store if in fact covers broken displays.
That said, I just rub down the face with a microfiber cloth before use and the lift is eliminated for a duration. Helps with the finger prints too.
That said, once a competing tab is released with the same specs I'd recommend that one instead. This QA issue will make me avoid Asus in the future. Google needs to vet OEMs better next time.
I've had four Nexus 7 tablets that have all had screen lift on the left side. Just got my latest one yesterday and it still has the issue. I've purchased lots of tablets and gadgets and this having to exchange something this many times and still getting a defects two months later is hardly normal or expected.
Fortunately the raised glass doesn't impair the functionality of the table (normally) and the tablet is pretty nice with stock Android Jelly Bean, Tegra 3, high DPI screen, and only $200/250. So all it's good points do outweigh ASUS incompetence to manufacture the tablet properly.

Sigh.. Am I being too demanding?

I have had I think like 5 RMAs all with different things wrong.. My last one SEEMED perfect but it overheated a lot then suddenly developed a really loud creaking of the frame, so I asked for another and now this one is sooo close to perfect but it has minor minor screen lifting on the left, nothing like it was on the earlier ones, just barely, doesn't move much, do you think it will get worse over time or should I just stick with it cause it's mostly fine ? If the screen lift stays as it is then whatever it's not that bad and I plan on getting a new phone soon anyways so I won't be on my tablet 100% of the time, but if the screen lift worsens then it's unacceptable.. What do you guys think? Did anyone with minor screen lift notice it get worse? I might just try the opening the back to fix it myself at this point.
noneabove said:
I have had I think like 5 RMAs all with different things wrong.. My last one SEEMED perfect but it overheated a lot then suddenly developed a really loud creaking of the frame, so I asked for another and now this one is sooo close to perfect but it has minor minor screen lifting on the left, nothing like it was on the earlier ones, just barely, doesn't move much, do you think it will get worse over time or should I just stick with it cause it's mostly fine ? If the screen lift stays as it is then whatever it's not that bad and I plan on getting a new phone soon anyways so I won't be on my tablet 100% of the time, but if the screen lift worsens then it's unacceptable.. What do you guys think? Did anyone with minor screen lift notice it get worse? I might just try the opening the back to fix it myself at this point.
Click to expand...
Click to collapse
I would just keep this almost perfect one. I'm in the same situation as you. I RMA'd until I got a nearly perfect N7 with no flaw other than minor screen lift. Mine hasn't gotten worse and it's been over a month now.
Sent from my Paranoid Nexus 7
RockNrolling said:
I would just keep this almost perfect one. I'm in the same situation as you. I RMA'd until I got a nearly perfect N7 with no flaw other than minor screen lift. Mine hasn't gotten worse and it's been over a month now.
Sent from my Paranoid Nexus 7
Click to expand...
Click to collapse
Well that's promising then, yeah it's not even really bad right now it barely moves just a little high.. And assuming the next nexus isn't made my asus.. I will be getting it so that should offset anything wrong with my N7 Speaking of which though, does anyone remember any manufacturing defects with the samsung galaxy nexus ? Was it bad like this or can we hope for a smooth nexus release and this was just a fluke?
noneabove said:
Sigh.. Am I being too demanding?
Click to expand...
Click to collapse
Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.
na, if Google and Asus would of got it right the first time OP would not have to rma so much.
op, how long have you had your screen lift? has it stayed the same? I have had my nexus about a week. and have screen lift still deciding what to do
Sent from my DROID X2 using Tapatalk 2
I just got my 6th Nexus today and I feel the same as you. It has screen lift, stuck pixels, back cover doesn't sit right, backlight bleed, and it has a big LCD mura smudge in the top left corner.
Part of me wants to just give up and get a refund but it would be such a great device if there weren't any faults. I have concluded that none of them are faultless however; many posters here reckon theirs are fault free but I have yet to see one. If you have had 5 RMAs it's only because you, like me, are someone who notices the faults and isn't in denial about them.
Every one of them (but for the smallest percentage) has screen lift to some degree. I'm sure other, more capable manufacturers will be releasing properly built tablets in the very near future though so keep that in mind. You should probably also consider the possibility that the screen lift and the design flaw that causes it will potentially cause other more serious defects to appear like a cracked screen for example.
If the N7 had a direct competitor, there's no way I would buy the Nexus with all the faults it has but as yet, it's the best 7 inch out there all things considered. Won't be difficult for other manufacturers to beat though, just make a tablet with same specs and no faults.
In all honesty if you can't live with the screen lift I would get a refund and wait for something better to come along. You're very unlikely to get one without some sort of fault.
Often people just receive other peoples faulty trade ins. So it might only be 1-2 defective units if that was the case.
Sent from my Nexus 7 using xda app-developers app
Harry GT-S5830 said:
Often people just receive other peoples faulty trade ins. So it might only be 1-2 defective units if that was the case.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I don't think this makes any sense, can you explain?
I would have given up after the second unit did not satisfy me.I am glad my first one works very well.
A case that covers the bezel takes car of any of those "slight screen lift" problems very well as I suspect it is just cosmetic in nature.jmo
Insanity: doing the same thing over and over again and expecting different results.
Albert Einstein
Just saying.
But to answer your question....yes. You will never be satisfied with this device because of your experience, either real or perceived you will always be looking for a flaw. Better to move on with another device that better meets your expectations.
Whatever you decide, good luck.
There is no perfect tablet out there and all of them have something that is going to irritate someone. Get a refund and spend double on the "perfect Ipad" which has no flaws....ever(sarcasm). Again, nothing is perfect in the technology world.
James-NC said:
I would have given up after the second unit did not satisfy me.I am glad my first one works very well.
A case that covers the bezel takes car of any of those "slight screen lift" problems very well as I suspect it is just cosmetic in nature.jmo
Click to expand...
Click to collapse
This.
My case worked wonders for my minor lift, hasn't bothered me in weeks xD
Hemidroids said:
Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.
Click to expand...
Click to collapse
That seems a bit extreme.. I use the thing a lot, I love the device itself, I use it with 6+ hours of screen on time every day, I was just wondering if I was extremely unlucky.. This is the best one so far, my last one i thought was the best one but it became really loose after awhile...
motrinHD said:
na, if Google and Asus would of got it right the first time OP would not have to rma so much.
op, how long have you had your screen lift? has it stayed the same? I have had my nexus about a week. and have screen lift still deciding what to do
Sent from my DROID X2 using Tapatalk 2
Click to expand...
Click to collapse
Yeah I'm more annoyed with asus's factories and maybe also google for not monitoring the whole process..
I've had screen lift since the day I opened this one, but like I said it's not bad, it's like just barely reaching the silver part of the bezel, nothing like the original ones where it was above the bezel
Switchbitch said:
I just got my 6th Nexus today and I feel the same as you. It has screen lift, stuck pixels, back cover doesn't sit right, backlight bleed, and it has a big LCD mura smudge in the top left corner.
Part of me wants to just give up and get a refund but it would be such a great device if there weren't any faults. I have concluded that none of them are faultless however; many posters here reckon theirs are fault free but I have yet to see one. If you have had 5 RMAs it's only because you, like me, are someone who notices the faults and isn't in denial about them.
Every one of them (but for the smallest percentage) has screen lift to some degree. I'm sure other, more capable manufacturers will be releasing properly built tablets in the very near future though so keep that in mind. You should probably also consider the possibility that the screen lift and the design flaw that causes it will potentially cause other more serious defects to appear like a cracked screen for example.
If the N7 had a direct competitor, there's no way I would buy the Nexus with all the faults it has but as yet, it's the best 7 inch out there all things considered. Won't be difficult for other manufacturers to beat though, just make a tablet with same specs and no faults.
In all honesty if you can't live with the screen lift I would get a refund and wait for something better to come along. You're very unlikely to get one without some sort of fault.
Click to expand...
Click to collapse
If this weren't a nexus device, I would have given up on it after the second RMA, hands down, but now the pros pretty much outweigh the cons, if my tablet stays in the condition it is for the forseeable future (until the next nexus tablet? haha) then I have no problem keeping it, despite the existing flaws. Also I'm considering the fact that when they eventually announce the next nexus phone that I will be picking it up pretty much right away, right now I have an older phone (htc desire Z) so I use my tablet like all the time when I'd be using my phone otherwise, even for texting often haha, so when I get a good phone I suspect it will offset my N7 usage and I won't care as much
James-NC said:
I would have given up after the second unit did not satisfy me.I am glad my first one works very well.
A case that covers the bezel takes car of any of those "slight screen lift" problems very well as I suspect it is just cosmetic in nature.jmo
Click to expand...
Click to collapse
Yeah I need to get a case.. I just have a sleeve right now, I need to figure out which case is best and what I want it for.. I want something that doesn't add much bulk, and maybe one that can be a stand.. I saw one that was a rotating stand so you could set it up in both landscape and portrait and that one seemed cool cause most right now only show landscape :/
Hemidroids said:
Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.
Click to expand...
Click to collapse
Douchebag alert ^
First we (consumers) are spending our hard earned cash on this tablet whether its $200 or $2000. We shouldn't have to settle for a half assed put together product. Their quality sucks period and isn't acceptable. They need six sigma and six S present in their factories. I should be able to RMA till the dumb f#%@s get it right. This is my last Asus product.…
I don't think its demanding at all to expect a product that's not defective right out of the box brand new. If you are within the time period of exchange I don't see why you shouldn't take it back if you aren't happy with what you paid for. It took me 6 exchanges with GameStop to finally get one I'm happy with, that hasn't had an issue out of the box or pop up after a week. If you get a good one this tablet is worth it, at least to me, its essentially a 7" version of my phone which is why I didn't give up looking for a good one. Asus should have better QC in place so I shouldn't have to. I also had the Prime so I can tell you it stinks
Sent from my Nexus 7 using XDA
I dont wish to read all the posts, but my last one had a minor screen lift that I did not notice for 2 days, but I sent it back because we payed for a tablet that doesnt have a screen lift, thats what it comes down to, not to mention any lift does compromise the glass. My second one is perfect.
A TPU case will provide protection and overhang the lip a little so you don't see any lift.
OR
TRY THE WASHER METHOD by making a few little plastic screw tabs. Pulled mine in nice and tight and it's now solid. I had real bad lift too and the bevel was also bowed on the side. Now everything is nice and straight. Great for a 5 minute fix.
As far as returns, returning something 5 times expecting different results is retarded (IMO). It is a manufacture defect where the screws are too long. They "solve" this by simply removing the screws (which is retarded too). So technically your aren't going to get a perfect device because they are all made that way. Sure there are some that don't have this (my first one) but chances are your going to have this on each one. So just fix it yourself. Big deal. It's easy and faster and BETTER then Asus' fix.
Dead Pixels or popped speakers or something that legitimately hinders your usage... yea exchange that sucker. A little screen lift isn't going to do anything.
I have not had any issues with mine at all, it is an August build. ASUS products have been good to me though. MY TF101 was also good. The power button was and does feel flimsy on that one though.
5 RMA's makes me think someone is looking at this with a magnifying glass and TRYING to find a reason to complain.
Hemidroids said:
Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.
Click to expand...
Click to collapse
i hope you are joking. If not your screen name fits you well ( Ooops thought it was hemroids) I dont care how much you pay for the device it should have had better quality control before going out to the public.
player911 said:
A TPU case will provide protection and overhang the lip a little so you don't see any lift.
OR
TRY THE WASHER METHOD by making a few little plastic screw tabs. Pulled mine in nice and tight and it's now solid. I had real bad lift too and the bevel was also bowed on the side. Now everything is nice and straight. Great for a 5 minute fix.
As far as returns, returning something 5 times expecting different results is retarded (IMO). It is a manufacture defect where the screws are too long. They "solve" this by simply removing the screws (which is retarded too). So technically your aren't going to get a perfect device because they are all made that way. Sure there are some that don't have this (my first one) but chances are your going to have this on each one. So just fix it yourself. Big deal. It's easy and faster and BETTER then Asus' fix.
Dead Pixels or popped speakers or something that legitimately hinders your usage... yea exchange that sucker. A little screen lift isn't going to do anything.
Click to expand...
Click to collapse
Yeah with this one I may just try the washer fix, especially since it seems reversible in the worse case scenario that my tablet breaks somehow.. or maybe I'll just cover it up or both, we'll see haha
Sent from my Nexus 7 using xda app-developers app

HTC One - Definitely NOT OCD Friendly

Been wanting to write about my experience with the HTC One for quite sometime now. As a whole, I am loving the device, but I just can not overlook the fact that it is littered with minor build-quality issues. I am on my third device and have yet to encounter the 'perfect' One. No pun intended.
The first HTC One was plagued with insensitive back and home buttons. I went to their service center at Harbourfront Avenue (Singapore) and they managed to replicate the so-called defect. Little did I know that it was a known issue and HTC has released a software fix for it eventually. No one at the service center told me about this. I ended up returning the 'perfect' device for me albeit there were little nicks and the bottom speaker grille was razor sharp (I tried running my finger and got a superficial cut).
After waiting for a week, along came the second HTC One. I was entirely happy with it and there was none of those physical defects except a gap between the bottom speaker grille and the white plastic band. "I can't afford to be too picky", I told myself. It was at an inconspicuous side of the phone, who cares. Then it hit me. There were two dead pixels; one on the center of the screen and the other one near the bottom right edge. Like discovering an unwanted child from a one night stand, I could not bring myself to 'unsee' it. Despite the vastness of the screen estate and million other good pixels, my eyes would only focus on the two minute discrepancies on which otherwise the best screen available so far on a mobile device. Called up HTC and 1 to 1 exchange was not possible as I was already beyond the 14-day exchange policy. I could have opted for the free warranty repair service but could not accept the fact it was a factory defect which should warrant a 1 to 1 exchange. In all my wisdom, I was planning to go as far as selling my HTC One on gumtree and use the money (and another SGD180) to buy the 64GB version. I did exactly that.
Along came the third HTC One. I held it firmly on my grubby paws, turning furiously, scrutinizing every single inch of the device and finally! "This is the One", I thought. I was on the bus back home when I noticed a 2mm black lint on the bottom screen on top of the 'C' of the HTC logo. Nah, it must be a dust trapped between my SGD50 Spigen Glass Tr protector and the screen. I was wrong. Defying all common and money sense, I took off the SGD50 protector just to check the black lint and to my horror, the lint is actually lodged between the LCD panel and the LCD glass panel. I was swearing furiously under my breath and I reached home feeling dejected. Called up the store and the only way to get it fixed is to go to the service center. Again.
Mustering all that was left of me, I decided to turn to reddit and share my experience with them. I hope none of this will ever happen to any of you, not when you have spent half of your monthly salary on a phone.
Sent from my HTC One using xda premium
Haha, same thing happened to me. My first one was arguably the best. It had the "gap" but very minor. I wanted a perfect one so I made up a GPS issue so I can get it replaced.
Second one had 1 dead pixel, in the worst place possible. Upon further inspection, I found 6 more. Took it to the store but the techs refuse to see it. Most annoying experience ever. Took it to another store and they did, sadly out of stock. Took it to another, finally got out replaced. That first store was horrible.
Now on my third one and it has a gap and a bit of over hang. I've decided this is good enough. In retrospect, I should have stuck with the first one and saved myself the aggravation...especially from that first store
Sent from my HTCONE using Tapatalk 4 Beta
QuiLLa said:
Been wanting to write about my experience with the HTC One for quite sometime now. As a whole, I am loving the device, but I just can not overlook the fact that it is littered with minor build-quality issues. I am on my third device and have yet to encounter the 'perfect' One. No pun intended.
The first HTC One was plagued with insensitive back and home buttons. I went to their service center at Harbourfront Avenue (Singapore) and they managed to replicate the so-called defect. Little did I know that it was a known issue and HTC has released a software fix for it eventually. No one at the service center told me about this. I ended up returning the 'perfect' device for me albeit there were little nicks and the bottom speaker grille was razor sharp (I tried running my finger and got a superficial cut).
After waiting for a week, along came the second HTC One. I was entirely happy with it and there was none of those physical defects except a gap between the bottom speaker grille and the white plastic band. "I can't afford to be too picky", I told myself. It was at an inconspicuous side of the phone, who cares. Then it hit me. There were two dead pixels; one on the center of the screen and the other one near the bottom right edge. Like discovering an unwanted child from a one night stand, I could not bring myself to 'unsee' it. Despite the vastness of the screen estate and million other good pixels, my eyes would only focus on the two minute discrepancies on which otherwise the best screen available so far on a mobile device. Called up HTC and 1 to 1 exchange was not possible as I was already beyond the 14-day exchange policy. I could have opted for the free warranty repair service but could not accept the fact it was a factory defect which should warrant a 1 to 1 exchange. In all my wisdom, I was planning to go as far as selling my HTC One on gumtree and use the money (and another SGD180) to buy the 64GB version. I did exactly that.
Along came the third HTC One. I held it firmly on my grubby paws, turning furiously, scrutinizing every single inch of the device and finally! "This is the One", I thought. I was on the bus back home when I noticed a 2mm black lint on the bottom screen on top of the 'C' of the HTC logo. Nah, it must be a dust trapped between my SGD50 Spigen Glass Tr protector and the screen. I was wrong. Defying all common and money sense, I took off the SGD50 protector just to check the black lint and to my horror, the lint is actually lodged between the LCD panel and the LCD glass panel. I was swearing furiously under my breath and I reached home feeling dejected. Called up the store and the only way to get it fixed is to go to the service center. Again.
Mustering all that was left of me, I decided to turn to reddit and share my experience with them. I hope none of this will ever happen to any of you, not when you have spent half of your monthly salary on a phone.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
hey my friend im brought HTC one in singapore as well i have do 1 on 1 exchange and now this the 3rd device im using
1st device problem is gaping issue and unsensetive button
2nd device problem is speaker defected with crack sound and dead pixel
3rd device problem now for me i feel i can acept it cuz everything perfect no gap no dead pixel no defect speaker BUT with 1 problem
light leaking in dark room on the corner of the right hand bottom area just small i still can live with it but i realise that
taiwan build the softkey light button tend to be more pro look with purple colour while my 3rd device is china made softlight seem to be white
and less attractive to me but still can live with it
Woooozy
QuiLLa said:
Like discovering an unwanted child from a one night stand
Click to expand...
Click to collapse
I like that analogy lol
You have got some fantastically bad luck....
It's threads like these that explain HTC's lack of stock.
I hope people don't start replacing Galaxy S4's for squeeky back covers, the world will fall down lol

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