Database Users

Manufacturing Imperfections (Sketchy Build Quality)

Alright, so right off the bat I just want to say that this isn't a doom and gloom thread (I hope), but it's an issue I wanted to ask you guys about since I'm on my 2nd phone now and I've had cosmetic issues with both. I want to love my phone, I just want one that won't give me problems first! I will post pictures soon, to show you guys what I'm about to describe below.
Both phones have had minor (but very annoying) imperfections involving the casing. My first phone was the most problematic. First off, the battery cover did not sit flush. I did not realize how much of a difference this made in terms of build quality until I got my second phone. My 1rst phone would creak and click when pressure was applied to the back and it just did not seem like a very sturdy device. This was not the case with the second phone (which had a back cover that fit perfectly) as there was no creaking or clicking, it felt rock solid just like its supposed to. Also, there was a small chip and discolouration of the teflon coating on the bottom left front face of the first phone. Again, nothing major but still not something that I was not pleased about given the price of the phone.
Unrelated but my first phone also had the purple tint issue which is the main reason I returned it and bought a new one (I couldn't outright swap because I don't live in the US). My second phone came in and luckily it did not have the tint issue. All I can say is WOW, what a difference it makes having a proper screen!! The black colours actually look crisp and dark, and there is absolutely no tint at low brightness.
So the screen was good. I checked the bottom left hand to see for any issues with the teflon, and there were none. I checked the backplate and like I mentioned earlier, it was perfectly flush. So far so good BUT.. again there were some cosmetic issues! Along the left side of the phone there was a tiny chip and some of the grey finish was off. Also, on the back, the bottom teflon piece did not sit flush with the rest of the device.
Once again, these are minor yet annoying things (but who knows, maybe I just have OCD!). The big issue from the first phone was the screen and the creaking, both of which are resolved with the second device, but I'm i'm contemplating whether I should return this one as well to go for one that is "perfectly built".. I mean, if this phone was store bought I would have no hesitation. I would just go there and make them open the boxes until I found a device that had no imperfections.. But it's just a real hassle having to continually ship my old device back, purchase a new one (while waiting two weeks to get credited back my $600 for the first device), and waiting for it to arrive. I also don't want to risk getting another phone with the purple tint issue..
Sorry for the long winded post, but basically what I wanted to ask was do you guys have any manufacturing imperfections with your phones??. I'm not talking about faulty screens or weak antennas, but actually design or cosmetic flaws. Do you guys have any and have you learned to just accept them or have you returned your devices and successfully gotten the "perfect" device.
Thanks, and hopefully I can get some pics up soon. Feel free to post your own so we can compare!

I got mine for free at this year's Barcelona MWC and luckyly i've had no issues whatsoever regarding hardware or aesthetics. An I say luckyly because obviously if I haven't bought it and I don't live in the US I would most definitely not get it replaced.

jasrups said:
Sorry for the long winded post, but basically what I wanted to ask was do you guys have any manufacturing imperfections with your phones??. I'm not talking about faulty screens or weak antennas, but actually design or cosmetic flaws. Do you guys have any and have you learned to just accept them or have you returned your devices and successfully gotten the "perfect" device.
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So which are you really looking for? Manufacturing defects or design flaws?
Are you looking for functional defects or cosmetic only defects?
Are you look for process-gone-completely-wrong defects or are you looking for minor imperfections resultant of process variation?
It is certainly possible to have a bad screen or a bad antenna as a manufacturing defect. There is also minor variation in any manufacturing process - this is normal. The trick is to keep the variation controlled well enough that the process consistently produces acceptable quality product. Note: No manufacturing process produces perfect parts, and minor imperfections are not necessarily defects. Normally, a design flaw impacts manufacturing quality only if the design requirements are too stringent for manufacturing capability.
I know you started out saying you did not want yet another thread bagging on the N1, but without clearer objectives, you've left it wide open for just that.

Mmm I love the build quality, it's very rigid and solid.
There is one imperfection that I noticed like 3 weeks of constant use.. The bottom piece, the one with "htc" on it, is a little bit more raised on one side (in comparison to the silver band on the back) than the other side. I'm talking 0.5mm difference that you can't see, only feel when comparing.
I'm writing that off as absolutely negligible and too tiny to even think about.

DarkDvr said:
Mmm I love the build quality, it's very rigid and solid.
There is one imperfection that I noticed like 3 weeks of constant use.. The bottom piece, the one with "htc" on it, is a little bit more raised on one side (in comparison to the silver band on the back) than the other side. I'm talking 0.5mm difference that you can't see, only feel when comparing.
I'm writing that off as absolutely negligible and too tiny to even think about.
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Same here. I thought about popping it off (it's just retained by a couple of clips) and attempting to re-seat it, but I see no problem with it. It's not like the 2nd batch of the iPhone 3G, where there was 1mm gaps between the plastic back and chrome bezel. I'm shocked no news blog picked up on that, it was fairly widespread.

ATnTdude said:
Same here. I thought about popping it off (it's just retained by a couple of clips) and attempting to re-seat it, but I see no problem with it. It's not like the 2nd batch of the iPhone 3G, where there was 1mm gaps between the plastic back and chrome bezel. I'm shocked no news blog picked up on that, it was fairly widespread.
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Well it's the almighty apple, they don't wanna disappoint their readers that the calculator that they paid $500 for is also cheaply built.

I have a question that (um..) kinda relates to this. I'm having a hard timing saying this so bare with me. You know when technology is first released that is has alot of problems and bugs but overtime it seems that the problems die down because the companies that produce the phones (xboxs, iphones, ps3, etcs) get smarter and make things differently or better...
Well my contract with t-mobile is up in 46 days and I was planning on getting a nexus one. I don't plan on getting it engraved. My question is that do you think my phone will be made when I order it or do you believe its been sitting in a warehouse since March 26th (guess) just waiting for somebody to place a call? I've seen those cool "making of nexus one" videos on youtube and figured i'd ask you guys. Thanks to whoever answers.

yup, i have similar issues. i initially thought they actually shipped a refurb unit to me. turns out i'm not the only one. now i'm not that worried

attn1 said:
So which are you really looking for? Manufacturing defects or design flaws?
Are you looking for functional defects or cosmetic only defects?
Are you look for process-gone-completely-wrong defects or are you looking for minor imperfections resultant of process variation?
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attn1, I could have been more clear in my last statement, 'design flaw' was a vague term. I meant cosmetic only defects and minor imperfections as a result of process variation. I know that with any product that is mass produced on an assembly line you will get variation from device to device. This thread wasn't meant to bash this variation but just to compare what other people have experienced with their phones.
Like I said, my first phone was awful, it had both functional and aesthetic problems. My second phone seems to be fully functional but still has a few (albeit minor) aesthetic imperfections. I must say though, I got my Brando Gel case in today and it looks great on the phone! It covers up the unevenness on the bottom teflon piece as well as the blemish on the left side of the phone very nicely.

My nexus came with a scratch or bubble on the inside of the screens glass. They told me i'd get a refurb in exchange(even though it's about a week old), I told them i'd think about it. Think i'll be calling back and demanding a brand new device.

ihearttreo said:
My nexus came with a scratch or bubble on the inside of the screens glass. They told me i'd get a refurb in exchange(even though it's about a week old), I told them i'd think about it. Think i'll be calling back and demanding a brand new device.
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That kinda scares me because I'm picking up a nexus one in 46 days (contract with t-mobile will be up then) and I dont want something like that to happen to me. I'll keep my fingers crossed. I would demand a new one too

Have had no issues with mine until yesterday when the trackball stopped scrolling left. Refurb sans engraving rolling in tomorrow. All told still much better quality then my G1 or Blackberry.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk

No tint nothing amiss as far as build quality that I can notice. This is the best built (visually and as far as any creakiness or such) phone I have ever owned and the first one I have had without any perceptible flaws out of the gate.

OK! So to all of you who has a Nexus One with cosmetic imperfections on the BOTTOM plastic piece on the BACK, with the labeled HTC, i may have a cure for you.
So, with me I HAD a slight imperfection on the right side, about a 1mm gap. It was annoying and I have some slight OCD (used to be worse). One day last week or so, that part of my phone became VERY hot, probably 101-105℉. While that plastic was hot, it was a little bit bendable. I used a rather large amount of force, and over about three times of doing this, the plastic is flush with the metal, and the rest of the phone.
So try that if you're super partial to your device like me. Or if you dont wanna deal with HTC, like me.
ZachTM

"refurbished" sounds bad but really its a more taken care of device isn't it? It's been tested to a further degree so its more likely to come without flaws perhaps or am I reaching?

DMaverick50 said:
"refurbished" sounds bad but really its a more taken care of device isn't it? It's been tested to a further degree so its more likely to come without flaws perhaps or am I reaching?
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no. you're reaching high... its been refunded and fixed.. haha
so you are using someone else's phone who now owns probably a new device. brand new is the way to go, especially if your device is a week old...

Nexus 7 worth it with all the problems?

Is it even worth it? I mean with most of the people suffering from screen lifting, creaking,screen cracking easily washed out screen,screen flicker, dead pixels, screen burn-in/ghosting, LAG etc even with the replacements, seem to take the fun out of the tablet. I heard the replacements work for a few days and then start displaying the same issues.
What do ya'll think and suggest? Is the C8O the one to get or does that also have the same problems with it?
At this price point this is a steal but would still want an enjoyable tablet without the annoying problems.

Yeah, it's worth it - at least the 8 GB one is. I got it mainly to play with though. I have a XYBoard that I use for work. The issues are irritating, but it's not like I'm losing productivity. When I get home I put down the tool (XYBoard) and pick up the toy (N7)

Wait and see what Amazon comes out with tomorrow
Sent from my HTC Sensation using xda app-developers app

Most people have a nexus 7 that is fine. A lot of people on xda like to complain about small problems; however, they are a miniscule minority compared to the number of tablets that had to have been sold at this point. It does make these forums pretty boring imo. Mine has been fine since buying it at Gamestop the first day they sold it.

madhad said:
Is it even worth it? I mean with most of the people suffering from screen lifting, creaking,screen cracking easily washed out screen,screen flicker, dead pixels, screen burn-in/ghosting, LAG etc even with the replacements, seem to take the fun out of the tablet. I heard the replacements work for a few days and then start displaying the same issues.
What do ya'll think and suggest? Is the C8O the one to get or does that also have the same problems with it?
At this price point this is a steal but would still want an enjoyable tablet without the annoying problems.
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Maybe I'm one of the lucky few, but I haven't had any of the aforementioned problems. I am 100% happy with the N7 I received. I know it seems discouraging that a lot of people are having problems, but it's a great tablet.
The people suffering from LAG issues have there internal storage pretty full. From what I've heard it starts when you have 1-2gbs free space, I've never gone below 9gbs of free space.

I really love it but in really hate having to find one that doesn't have issues. Just got a replacement today and the same issue and is older than its a c60k but the one I had was the c80. If you can find one that has everything in check its awesome but these little defect are ridiculous. Asus did a terrible job with quality control. Not that every company doesn't but this is too damn widespread.
Sent from my Nexus 7

What issues?
Had mine since the first shipment and have not seen any issues.Most likely it is just a few people that have any problems.Most of us got what they wanted and are very happy with it.Sure you see a lot of threads but it probably is not really that many people with issues since the same ones post of all them. I am sure google sold a lot more units than the few where we read about having issues.

You have to remember that complaints are like spilled oil.......doesn't take much to look like a real big mess!!!
I preordered mine from the Play Store. Had it rooted about 10 minutes out of the box and I haven't had one single defect!!! And I do believe that I am the rule rather than the exception. Keep in mind that Google is expected to sell five to six million of these things by the end of the year. And that's a lot of 7's!!

No problems with my 16gb C6O. Bought it last month. Use it every day!

Bought mine from a retail store 2days ago, in love with it even though its fairly new. Its an amazing device, its fast as hell, faster than my iPad 3. I also bought a one year warranty that covers pretty much anything for a year for just 50$. I would recommend anybody to do the same if they can, that way there's nothing to worry about.
Sent from my Nexus 7 using Tapatalk 2

Not to be a dink, but couldn't you read one of the dozen or so other "should I get this/is it worth it" threads?
Sent from my Nexus 7 using Tapatalk 2

Trust me alot of people make a mountain out of a mole hill when it comes to the N7. Its a great device don't let the people with OCD keep you from getting a fantastic device. As far as the creaking, its made of plastic kinda expected, colors being washed out? Compared to a amoled display, yes its washed out but you can't expect them to use a top notch display and keep the price @ $200.
Sent from my Nexus 7 using xda premium

So the screen is supposed to be lifted and make ripples when I press on it? And the screen becomes unresponsive when it gets hot? These aren't mountains? Or its just me being to picky... the lag part is people being picky... people pointing out physical damage and defects are not being picky.
Sent from my Nexus 7

veryy worth it
The nexus 7 is a very popular device that is being looked at thru a nano microscope. There are issues in some of the devices. But we see way more I love my nexus we see lots of support ..
I myself have a 8 gb with the screen lift issue. The reason i have not replaced it yet is because i had a 16 gb version delivered last week . Not 20 minutes after opening the box in my hand the screen crushed under my thumb. These things will happen to any device. The issue is how the company deals with these issues. I have noticed some Questionable i broke my my screen just broke threads. Really read them and you can kinda see the legit ones. This is a tough call for the Manufacture But we will hope they do the right thing..
SO YES ITS A AWESOME Device with questionable very questionable Quality Control.by a KNOWN 3RD Rate build partner..
If you buy one and have trouble REPORT IT quickly and get it replaces. When its said and done i bet there will be very small return numbers in comparison to the number of the devices sold...

Got mine Monday. I'm in love. Playing some Crash Team Racing for ps1 at a steady 60 fps.
Sent from my Nexus 7 using Xparent Green Tapatalk 2

ÜBER™ said:
So the screen is supposed to be lifted and make ripples when I press on it? And the screen becomes unresponsive when it gets hot? These aren't mountains? Or its just me being to picky... the lag part is people being picky... people pointing out physical damage and defects are not being picky.
Sent from my Nexus 7
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First off dude did I say I was talking to you directly? Did I say everybody was making a big deal out of everything?? No I didn't. Im aware that some people do in act have issues. But when you have people who want the screen to look as good as a iPads, complain about the slightest amount of light bleed, get mad when a plastic device makes the slightest bit of noise when squeezed then that my friend is making a big deal out of something small. Its a $200 tablet. Try to find a tablet that offers more at that price point...
Sent from my Nexus 7 using xda premium

madhad said:
Is it even worth it? I mean with most of the people suffering from screen lifting, creaking,screen cracking easily washed out screen,screen flicker, dead pixels, screen burn-in/ghosting, LAG etc even with the replacements, seem to take the fun out of the tablet. I heard the replacements work for a few days and then start displaying the same issues.
What do ya'll think and suggest? Is the C8O the one to get or does that also have the same problems with it?
At this price point this is a steal but would still want an enjoyable tablet without the annoying problems.
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All these issues are real enough. And I confess that I've kinda focused on them and let the issues bother me more than they should. But then I decided to just use the tablet, I even stopped reading this forum for a while and I'm really enjoying it and don't really notice the problems much anymore.
Yes, I have screen lift on the left side. While most of the bezel has a very tiny lip around the glass, on the left side the glass is just a hair higher than the bezel. I wish it wasn't that way, but it's easy enough to forget that defect is there if I'm not being reminded of it daily on this forum.
I've already tried a couple RMAs and have pretty much had the same issues with every replacement I've gotten. Except creaky bezel, haven't had that on any of my Nexus 7s, so I'm hopeful that's a rare issue that you won't encounter.
As for the washed out screen. There are two things going on here. Firstly playing many videos will cause the screen to look very washed out or over saturated while and after the video (though the video itself looks great). This goes away quickly on it's own after the video has stopped. If you are rooted there are automatic scripts you can install to disable the "smartdimmer" behavior causing the problem, which I have done. The other issue is the colors do look a bit washed out all the time. This is much more subtle and if you didn't have another tablet or phone to compare with you might not even notice it. I'm hoping Google can can fix this, but I'm growing doubtful that they will if they haven't by now. But I can live with the slightly washed out colors and the "smartdimmer" video issue is easy to fix ourselves with root access.
I don't think there is any screen burn in issue. I think some people mistake the ghosting for it. With the smartdimmer disabled I really don't notice the ghosting anymore. I think it's still there to a small degree, but minor.
I've not experience lag with any of my Nexus 7 tablets. With the exception of Chrome, seems like it should be performing better, it does very well in benchmarks. Not sure what the issue is, but the lag really isn't that terrible. While I find Dolphin much faster, I still use Chrome because I like the synchronization with my desktop and I still find it plenty fast for my needs anyway.
It's definitely not the best looking screen. But getting a pure Nexus experience and at only $250, I'm very impressed and pleased with my purchase. And this tablet is light and feels really good in my hand. So it more than makes up for the multitude of minor issues I've had with all of mine.

SPreston2001 said:
First off dude did I say I was talking to you directly? Did I say everybody was making a big deal out of everything?? No I didn't. Im aware that some people do in act have issues. But when you have people who want the screen to look as good as a iPads, complain about the slightest amount of light bleed, get mad when a plastic device makes the slightest bit of noise when squeezed then that my friend is making a big deal out of something small. Its a $200 tablet. Try to find a tablet that offers more at that price point...
Sent from my Nexus 7 using xda premium
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Apparently I wrote that with an angry tone. What I was trying to point out is there is quite a number of people complaining about defects and that is what he is reading about. And when you say "oh its people making a mountain out of a mound hole" that is not true. I didn't mean to make it sound like I was pissed.
Sent from my Nexus 7

Yes, it's absolutely worth it - pending you buy an extended/accidental warranty. I baby my devices, but that didn't stop my Nexus 7 screen from randomly breaking. Now I'm dealing with headaches from ASUS in an attempt to get it fixed. At this point, I don't see how you can purchase the Nexus 7 WITHOUT that sort of warranty.

JaSauders said:
Yes, it's absolutely worth it - pending you buy an extended/accidental warranty. I baby my devices, but that didn't stop my Nexus 7 screen from randomly breaking. Now I'm dealing with headaches from ASUS in an attempt to get it fixed. At this point, I don't see how you can purchase the Nexus 7 WITHOUT that sort of warranty.
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Randomly breaking?

Thinking about picking one up tomorrow. Are defects really a huge issue?

The forums seem to be full of "Do you have defects?" posts, with tons of responses citing things like the screen being unattached from the case, dead pixels, auto rotate that doesn't work, a screen that is cracked even from a 2 ft fall, etc.
I'm just wondering if the devices they're shipping now are any different than the very first batch? Have they tried to fix any of these problems, or are these problems so rare that they're not doing anything about it? I hear that Google has a fantastic customer service policy as long as you get it from the Play Store and NOT Gamestop/retail, so I'll definitely be getting one straight from google.
Are these problems something I should worry about? Has Google done anything about them so far?
Thanks! I'm really excited to own this guy... hopefully no issues

They are NOT a huge issue. Remember that people with problems are much louder than those who are happy.
The biggest issue seems to be the slight screen lift on the left side of the screen. My device has it, but it doesn't bother me at all. And if the screen cracks in the future because of it, I will just get it fixed by Asus under the warranty.

wontstoptalking said:
The forums seem to be full of "Do you have defects?" posts, with tons of responses citing things like the screen being unattached from the case, dead pixels, auto rotate that doesn't work, a screen that is cracked even from a 2 ft fall, etc.
I'm just wondering if the devices they're shipping now are any different than the very first batch? Have they tried to fix any of these problems, or are these problems so rare that they're not doing anything about it? I hear that Google has a fantastic customer service policy as long as you get it from the Play Store and NOT Gamestop/retail, so I'll definitely be getting one straight from google.
Are these problems something I should worry about? Has Google done anything about them so far?
Thanks! I'm really excited to own this guy... hopefully no issues
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Don't get all paranoid about issues with ur device lol, just look for screen lift and dead pixels. Other than that enjoy ur new tablet
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo

Nospin said:
They are NOT a huge issue. Remember that people with problems are much louder than those who are happy.
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+1

Made sure I got one where it is easy as pie to return and that was Walmart. So far mine has been great and I've had it a little over a week and I used it ALOT each day to make sure.

Coming from someone who's screen cracked in my hand, I still can't hold that much of a grudge against the N7. Lemons exist and always will, even in the holy iPad lineup. Just check your device when you pick it up (preferably from a B&M store for easy returning) and if it's good, carry on.
Granted, I'm still a little miffed at ASUS over the whole thing, as I had to really fight to get my tablet fixed, but it's done and almost here at my house. We'll see how the re-unboxing goes. :good:
(fyi, according to the watering hole a good chunk of the N7 complaints may have stemmed from Apple fanboys making accounts just to spam fake issues, seemingly to take credibility away from the N7... lame)

i was also very worried with all the bad news about the nexus 7 but after close examination i have found very minor screen lift but everything else has been perfect
my ipod touch had a creaky screen and my tf101 had some screen lift and creaking but nothing bad came of them.
be sure to fully check it for peace of mind if nothing else but most of all enjoy it and test everything good about it too

Considering a Nexus 7... screen separation?

So what's the consensus? I was really considering picking up a Nexus 7 until I read about the screen separation issues. I used to have an ASUS Transformer and really liked ASUS's build quality. Is the Nexus 7 really that bad? I don't like the idea of buying a $250 tablet and then having to open it up and modify it just to make it work properly. (Especially since the iPad Mini is rumored to be released next month.)

primalmu said:
So what's the consensus? I was really considering picking up a Nexus 7 until I read about the screen separation issues. I used to have an ASUS Transformer and really liked ASUS's build quality. Is the Nexus 7 really that bad? I don't like the idea of buying a $250 tablet and then having to open it up and modify it just to make it work properly. (Especially since the iPad Mini is rumored to be released next month.)
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I personally loved my Nexus 7, and I'm one of the lucky ones who had their screen crack. I should be getting it back today, as it was supposedly fixed under warranty without a charge (guess I plead a good case when I called 4x reminding them I won't be paying for it). Keep in mind just how many of these units were sold. There's a handful of people here on the forums and AndroidCentral, etc., posting about this issue, yes... but go onto an Apple forum and you'll see the same thing.
Has the iPad mini even been announced yet? I keep hearing rumors but nothing solid. If you're somebody who doesn't mind iOS, it's not a bad option to wait, but you'll almost undoubtedly pay more for a similarly spec'd tablet. I personally wouldn't consider it, but that's just my 2c. If you're somebody who is pretty agnostic about it, waiting to see what more options come about is never a bad thing. Just don't catch the waiting disease... if you wait too long, you'll find yourself in a constant waiting hole with no devices you could otherwise be enjoying. :good:
I will say this, though. If you buy a Nexus 7, buy it from a local retailer. It's the same price as the N7 from Google Play, and plus you cut out the shipping time. Sorry Google, but being able to return a faulty N7 (in the event you get one) at a B&M store two miles away is still quicker than your (albeit, still fast) shipping turn around time.

The issue is not as great as the forums would make you believe. After all every single product ever made has a small number of defects.
Don't worry about it would be my suggestion.

Thanks for the suggestions. I guess my main concern is the reports of people going through 3 or 4 Nexus 7's, even at a retail store, before they find one that is acceptable.

I've had my Nexus 7 since it came out. Not a single defect or issue, its been great so far and I love it.

primalmu said:
Thanks for the suggestions. I guess my main concern is the reports of people going through 3 or 4 Nexus 7's, even at a retail store, before they find one that is acceptable.
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As with pretty much any product out there, I always take the online reviews with a grain of salt. A larger percentage of the people who had problems are likely to post compared to those that didn't have problems. Any time I buy something that causes me grief, I am generally ticked enough to want to post about it somewhere, but it rarely occurs to me to post something about products that work as promised and don't have issues.
This does not apply to my N7 because I love it so much I can not stop telling people. Mine has a tiny bit of screen lift that I would not have noticed if I had not read about it. Certainly not enough to want to try to return it. I may try one of the posted fixes but even that seems unlikely. Can't find the downtime...

The issues are there and they are real!
First Nexus = Creaking and Screen separation
Second Nexus = Screen separation
Third Nexus = Screen separation
Fourth Nexus = Severe creaking
Its sooooo sad as I love everything else about this freaking tablet! But the quality issues are out there just so you know it.

Huge issues
I think the screen lift screen crack and screen becoming un responsive is a HUGE Issue.. Its not just this forum where you see compalints.. You see it from tech reviews and so on.. I know that this is Hyped up causing to to be a bigger issue then it is . But the issue is not just the defects . Its how google and Asus has chosen to deal with this.. They have had my money cost of 3 tablets locked away due to exchange waiting . I Call and email with no response other then we will foreword it to a specialist .
I say get One From a Bick and Mortar store with a good reputation for taking care of there customers .. Buy a Extended warranty to where the STORE Has to deal with your device If and when it breaks.. I have never in my life seen such a Lack of Customer Service or Lack of Response for such issues .. Im left to where if i do not get a shipping confirmation and PAYMENT BACK TO MY BANK i will Have to file a complaint because im near the required time to do so with my card ... This is Pathetic..
so to everyone who says THERE IS NO ISSUE. READ THE INTERNET... im happy you have a perfect device it does happen But im getting the feeling there are as many defective ones as good ones...
OP if it seems like im trolling your Thread i am very sorry .. Just want to clear up some of the above GET IT GET IT COMMENTS. There are issues with this device . yes you can get lucky and get a good one.. JUST BE AWARE TO NOT GET IT FROM GOOGLE PLAY

"so to everyone who says THERE IS NO ISSUE. READ THE INTERNET... im happy you have a perfect device it does happen But im getting the feeling there are as many defective ones as good ones... "
Good advice, because everyone knows that everything you read on the internet is 100% true!!!!

I have one that has slight screen lift and creaking, but It's honestly not bad enough for me to worry about. I can't detect it unless I carefully look at it from the side, or press on the screen hard enough to make it flex. The case I have it in completely hides the problem.
Now, should it happen? No. But I bought a Nexus 7 because it was a fairly high-spec tablet that I didn't have to pay $500 for. I'm willing to accept a few compromises, especially when the cure (on-phone time, a bad refurb replacement) could be worse than the disease.
To minimize hassle, do what others have suggested and buy locally from a retailer with a good return policy.

dparrothead1 said:
"so to everyone who says THERE IS NO ISSUE. READ THE INTERNET... im happy you have a perfect device it does happen But im getting the feeling there are as many defective ones as good ones... "
Good advice, because everyone knows that everything you read on the internet is 100% true!!!!
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bonjour!!! - state farm commerical. lol

primalmu said:
Thanks for the suggestions. I guess my main concern is the reports of people going through 3 or 4 Nexus 7's, even at a retail store, before they find one that is acceptable.
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The prevalence of screen lift is not being exaggerated. It's a widespread flaw, the cause of which is present in every unit. That's not to say that every display is separated, but the way the devices have been assembled through August (C8O serials) has left every Nexus 7 with an inadequate bond under the left side of the display.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=30703449&postcount=1
Although the adhesive is weak in that area, some other stress should be required to actually force the underside of the display away from the frame. That force is either frame warp or pressure from internal components. ASUS has begun omitting screws from the left side of the device in an attempt to remove some of the stress behind the separation. This points to frame warp as the primary contributor, but it's a partial fix at best.
http://forum.xda-developers.com/showthread.php?t=1870556
The fact that ASUS is now implementing reductive measures against screen lift as part of its assembly process should lay to rest any doubts about the scope of this flaw.
Having said that, I would not advise against buying a Nexus 7. It's still the best 7" tablet available, not to mention the best value for a tablet of any kind.
I went through three units with lift before deciding to wait it out, but this was not necessarily the correct decision. My second unit had merely the slightest lift and was well worth keeping, but users on this forum misled me to believe that screen lift was a rare thing so I exchanged it. My third one had more lift and exhibited distortion when pressed along the left side. That one was not worth keeping, so I decided to return it and wait for this issue to be fixed. Not sure if that's going to happen.
Like JaSauders said, the probability of lifted glass cracking during normal use seems very low, and if flexing the display caused a row of dead pixels, or any other sort of display failure, that would be covered under warranty.

I will say this, i never noticed the screen separation until I came to these forums and read about it, HOWEVER, now that I know about it, it drives me crazy.
On the flip side, if you plan to use a case that covers the bezel, you experience or see it anyway, so its not a big deal.
I haven't experienced any other issues aside from the screen seperation, and even then its not noticeable until you start messing with it.

I don't believe the problem is that uncommon.
Both units I've received so far have had the problem to some extent. The first one had it really bad and I exchanged it when I heard that it may be causing screens to crack. The 2nd one also had the problem, but the screen lift was so small that I wasn't worried about it. I still ended up exchanging the 2nd unit because of other issues (mostly the oleophobic coating was rubbing off) and should be receiving my 3rd one today.
If it means anything though, even with the screen lift problem, I still consider this the best tablet for the price and I have no interest in the new Kindle Fire or iPad Mini.

myke66 said:
I will say this, i never noticed the screen separation until I came to these forums and read about it, HOWEVER, now that I know about it, it drives me crazy.
On the flip side, if you plan to use a case that covers the bezel, you experience or see it anyway, so its not a big deal.
I haven't experienced any other issues aside from the screen seperation, and even then its not noticeable until you start messing with it.
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Putting case over the edge of the tablet is NOT a fix for the screen separation issues . Eventually the glass will move enough from this causing it to become weak. or a piece of dirt will get under the screen and it WILL CRACK Or crumble. Anytime hard glass is put in a situation where it can move independently being twist or bent It will weaken and crack .
I know this from Structural Engineering classes.. I have been a project manager for high rise construction for much longer then some of those on here are old. . Glass that is scratch / impact resistant MUST BE SECURED PERFECTLY . Must be allowed to expand and contract from edge to edge .. But must be fixed firmly and equally on all sides with no extra pressure or lack of in any area.. THE LAST Sentence here is the ISSUE WITH THE NEXUS TABLET
Now with the above said i to agree its the best Device right now with its size and cpu.. If there were a worthy 7 inch Device i would NOT OWN A NEXUS 7 .. check out the specs on the new corning-FIT Glass... There should be a metal frame for this glass to sit in..and it should over lap the edge of the screen NO GLASS From edge to edge ..
Of course this is all my opinion. Make your own judgement.. But do not Pretend there is not a issue just because you Love your device and you accept less then Perfect...

erica_renee said:
Putting case over the edge of the tablet is NOT a fix for the screen separation issues . Eventually the glass will move enough from this causing it to become weak. or a piece of dirt will get under the screen and it WILL CRACK Or crumble. Anytime hard glass is put in a situation where it can move independently being twist or bent It will weaken and crack .
I know this from Structural Engineering classes.. I have been a project manager for high rise construction for much longer then some of those on here are old. . Glass that is scratch / impact resistant MUST BE SECURED PERFECTLY . Must be allowed to expand and contract from edge to edge .. But must be fixed firmly and equally on all sides with no extra pressure or lack of in any area.. THE LAST Sentence here is the ISSUE WITH THE NEXUS TABLET
Now with the above said i to agree its the best Device right now with its size and cpu.. If there were a worthy 7 inch Device i would NOT OWN A NEXUS 7 .. check out the specs on the new corning-FIT Glass... There should be a metal frame for this glass to sit in..and it should over lap the edge of the screen NO GLASS From edge to edge ..
Of course this is all my opinion. Make your own judgement.. But do not Pretend there is not a issue just because you Love your device and you accept less then Perfect...
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My screen never separates to the point where anything could get under it... it just lifts up enough where I can press it back down..I'm not sure that would ever be bad enough to crack the screen. I'm have a C8O build so it may not be as bad as previous models? Im not sure.

steevp said:
I don't believe the problem is that uncommon.
Both units I've received so far have had the problem to some extent. The first one had it really bad and I exchanged it when I heard that it may be causing screens to crack. The 2nd one also had the problem, but the screen lift was so small that I wasn't worried about it. I still ended up exchanging the 2nd unit because of other issues (mostly the oleophobic coating was rubbing off) and should be receiving my 3rd one today.
If it means anything though, even with the screen lift problem, I still consider this the best tablet for the price and I have no interest in the new Kindle Fire or iPad Mini.
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Update: Got the 3rd unit
It's one of the new C8O models and it's the best one I've gotten so far.
No screen lift, no flickering, none of the issues I had with the previous ones.
It's pretty much flawless as far as my eyes can tell.

steevp said:
Update: Got the 3rd unit
It's one of the new C8O models and it's the best one I've gotten so far.
No screen lift, no flickering, none of the issues I had with the previous ones.
It's pretty much flawless as far as my eyes can tell.
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Congrats My C8O had minor lift, but last night I decided to glue it down and now its fine. Two drops of super glue and 5min later I havent had a problem all night/this morning. Played a bunch of 3D games to really heat it up and its golden.

I have the screen lift issue, but I have decided not to replace it. I would recommend that customers purchase the extended warranty at the store if in fact covers broken displays.
That said, I just rub down the face with a microfiber cloth before use and the lift is eliminated for a duration. Helps with the finger prints too.
That said, once a competing tab is released with the same specs I'd recommend that one instead. This QA issue will make me avoid Asus in the future. Google needs to vet OEMs better next time.

I've had four Nexus 7 tablets that have all had screen lift on the left side. Just got my latest one yesterday and it still has the issue. I've purchased lots of tablets and gadgets and this having to exchange something this many times and still getting a defects two months later is hardly normal or expected.
Fortunately the raised glass doesn't impair the functionality of the table (normally) and the tablet is pretty nice with stock Android Jelly Bean, Tegra 3, high DPI screen, and only $200/250. So all it's good points do outweigh ASUS incompetence to manufacture the tablet properly.

6P Glass Lift?

So this is my second Nexus 6P with this supposed issue. It seems like there is a lift or space between the screen and aluminum bezel. I just wanted to know if anyone else's phone is like this. This is my 2nd RMA, and everything else about the device is perfect other than this. Just wondering if its normal or I should definitely RMA again.
I attached a image link below
http://imgur.com/a/VA1qY
Cheers

Hmm. Now I see the same thing on my 6p. Sorry I don't have another device to take a picture.
Although I can never unsee this, I don't mind.

I have the same thing not to that extent on the power button side. Call it defect if you may but the device is working fine for me since day 1 release of the phone. If you're an ocd freak like 99.9% of the people here, then rma the device.

Every phone will have one issue or another, this is probably the least annoying and noticeable one.. I know it sucks that for this price we still get crappy quality overall, but I guess we just need to live with it.
I wouldn't RMA it honestly

gman88667733 said:
Every phone will have one issue or another, this is probably the least annoying and noticeable one.. I know it sucks that for this price we still get crappy quality overall, but I guess we just need to live with it.
I wouldn't RMA it honestly
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I agree. I am just worried it will get worse, plus i dont have nexus protect

oxxshadow said:
I agree. I am just worried it will get worse, plus i dont have nexus protect
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I have this issue and I am fairly rough with my phone (I work outdoors all day) and the issue has not gotten any worse with less than perfect treatment!! (It gets thrown around a lot...)

gman88667733 said:
I have this issue and I am fairly rough with my phone (I work outdoors all day) and the issue has not gotten any worse with less than perfect treatment!! (It gets thrown around a lot...)
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That gives some re-assurance, I guess if anything happens I still have that 1 year standard warranty.

Exactly!! This phone isn't as fragile as people say. But the overall quality is a bit lacking

gman88667733 said:
Exactly!! This phone isn't as fragile as people say. But the overall quality is a bit lacking
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I agree, I think google and Huawei could have done a better job at quality control. For example, I rarely see Apple devices with these inconsistencies. Not saying Apple is perfect, but they fore sure do a better job with QC.
Also, do you have this issue on both sides of the phone, on the side with the power button and without it? I just checked and its apparent a bit on the other side too. Just curious about yours.

Yep, both sides are pretty bad. I used to be so picky and ocd with devices and would send them back for the smallest of issues. I just don't have the time to be doing that now!!

gman88667733 said:
Exactly!! This phone isn't as fragile as people say. But the overall quality is a bit lacking
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but the glass is. GG4 or not. Mine shattered from a drop at car seat height (approx 2-2.5 ft) face down. had a tpu case on it but no screen cover. must have hit a tiny rock or something. couldn't really tell. disappointed in the GG4 for sure... I dropped other phones with never an issue... must be bad luck...

johnp357 said:
but the glass is. GG4 or not. Mine shattered from a drop at car seat height (approx 2-2.5 ft) face down. had a tpu case on it but no screen cover. must have hit a tiny rock or something. couldn't really tell. disappointed in the GG4 for sure... I dropped other phones with never an issue... must be bad luck...
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Every drop is different, people have reported dropping the 6P face down on concrete and having no damage.. In my experience, the screen scratches easily and unless you have a tempered glass screen protector, it will crack if you drop it.

You wonder why google doesn't improve quality control, the money wasted returning units, sending, and paying someone to answer your call, obviously the contractor must deal with this in the long run, but you'd expect google to be consistent at providing a nexus experience for consumers and want to reduce the amount of faulty units in circulation, these fault threads don't help with sales.
Seeing people talk about being on their 3rd+ unit, im surprised people tolerated with this. I got my unit from a mobile store who actually opened the unit and did their own quality control to reduce the costs of having to supply a remedy while the phone is being fixed.
I don't know about the laws in the states but here if your unit is faulty 2-3+ times, your legally allowed a refund.