Database Users

I'm a little curious...

Hi guys,
I'm just a little curious. I've been lurking over the Xperia for a very long time now (ever since it was announced). I've read that people are having cracks all over the phone, even from people who have had the phones for as long as 3 months.
Why do people still purchase the phone knowing that the problem exists? Why blindly fork over so much money?
Oh, and by no means am I a trying to start a war or anything, I'm just curious. I've really been wanting to get this phone for such a long time now, and I'm really rather disappointed that Xperia's build quality is just crap.
What are your thoughts?
Cheers.

dude, there is a thread started by me.
In tat i say taht i threw my phone in a fit of rage, and it bounced off the floor, and hit two walls before falling down again. and alas, the slider is loose, but i can get it fixed. Other than that, no cracks, no broken lcd, no nothing.
And by the way, mine is a 08w44, this is the production batch everyone's having trouble with. So if my phone can come out with flying colours outta the torture i put it thro, i would say the build quality is good overall.

well it depends on what "crap" for you means, for your standards for a phone. But generally I would say people look these into a phone but not limited to:
1. Feature
2. Design
3. Advantages
4. Price
as for me I bought the phone not knowing the crack until 2 days that the phone is already with me and I'm looking at this forum for apps and custom stuff. You may consider things that Xperia can upset you but by far, its still the king of the hill.
with a few disappointments though, I still love the phone, and starting to hate the service.

The ones having problems with the phone are the ones that complain.
That's normal.
The ones without problems have no need not complain.
So don't think that a thread where all the cracks unite is representative for the whole series. Even a fraction of users have these cracks. Of course, that's still too many, but there is no need to be afraid of buying this phone because of this issue. The chance to get of a faulty one is very low.

Only a couple of production batches were affected with this issue
I've had 3 xperias sofar and none of them had cracks
What's more: IMHO, even a cracked xperia would be better than an Iphone or anything else out there

gtrab said:
Only a couple of production batches were affected with this issue
I've had 3 xperias sofar and none of them had cracks
What's more: IMHO, even a cracked xperia would be better than an Iphone or anything else out there
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A cracked xperia X1 is a far better option than a cracked iphone 3g... (every batch of them seems to crack, same as their mac books)

Guys,
Thank you for your replies so far. I apologize, I guess I was wrong to be quick about assuming that a lot of Xperias have these problems. I still wish to get this phone, and have been bidding my time, hoping that the quality control will get better over time (perhaps HTC will change the materials or something).
Right now, I was wondering, are the cracks specific to colors (Black vs Silver)? Or are there issues on both colors anyway?
Also, which product batches are affected by this issue?
The problem is, if I purchase a gray market phone, say, from Amazon or something, and there is no warranty on it, and I do get a crack, how can I go about repairing the chasis?
Cheers.

Looking at the crack thread, it would seem that cracks were more common in the silver models.

throw mine on the floor yesterday and some1 accidently stepped on it. looks as new as when i bought it. and no problem at all.

Well
Looking at the cracks and their positioning it seems to me that the cracks seems to be due to a weak point in the design and some people just manage to break them. The one near the stylus I'm guessing happens because people are pulling it out at an angle and putting stress on the body, instead of taking it easy.
The one inside, by battery seems to be that theyre getting a "bending" force applied to them, back pockets anyone? sitting on them? Anyway, had mine a week, seems ok, dropped it a few times,no problems, got a crystal case on it now too for Xtra protection.
Will see how it goes after a while, but to be honest, if it does crack etc, i'm sure the provider would have to replace it?

Guys,
Well, if I buy it from Amazon, it comes with no warranty and it is an unlocked phone.
I also disagree that the price of X1a is the same as X1i. The reduced video capabilities should have affected X1a's pricing (which is why I am not even considering SonyStyleUSA).
Cheers.

gtrab said:
Only a couple of production batches were affected with this issue
I've had 3 xperias sofar and none of them had cracks
What's more: IMHO, even a cracked xperia would be better than an Iphone or anything else out there
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Whoa, I'd love to have one of your phone. Though without the crack in my case, I still liked my phone. By the way, since you got three phone I was wondering, when I borrowed my cousin's black Xperia, the arc slider seem just a little oo shaky compared to mine, hers rebounds a bit when sliding in and out. mine doesn't .Don't you notice any differences in your X1s?

PoisonWolf said:
Guys,
Well, if I buy it from Amazon, it comes with no warranty and it is an unlocked phone.
I also disagree that the price of X1a is the same as X1i. The reduced video capabilities should have affected X1a's pricing (which is why I am not even considering SonyStyleUSA).
Cheers.
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I don't know the laws in your country, but as far as I know, when you buy a new phone you always have warranty from the manufacturer as long as you have an invoice (bill?) for it.
Of course, you will have no provider where you can go, but sonyericsson itself has to be responsible.

Considering a Nexus 7... screen separation?

So what's the consensus? I was really considering picking up a Nexus 7 until I read about the screen separation issues. I used to have an ASUS Transformer and really liked ASUS's build quality. Is the Nexus 7 really that bad? I don't like the idea of buying a $250 tablet and then having to open it up and modify it just to make it work properly. (Especially since the iPad Mini is rumored to be released next month.)

primalmu said:
So what's the consensus? I was really considering picking up a Nexus 7 until I read about the screen separation issues. I used to have an ASUS Transformer and really liked ASUS's build quality. Is the Nexus 7 really that bad? I don't like the idea of buying a $250 tablet and then having to open it up and modify it just to make it work properly. (Especially since the iPad Mini is rumored to be released next month.)
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I personally loved my Nexus 7, and I'm one of the lucky ones who had their screen crack. I should be getting it back today, as it was supposedly fixed under warranty without a charge (guess I plead a good case when I called 4x reminding them I won't be paying for it). Keep in mind just how many of these units were sold. There's a handful of people here on the forums and AndroidCentral, etc., posting about this issue, yes... but go onto an Apple forum and you'll see the same thing.
Has the iPad mini even been announced yet? I keep hearing rumors but nothing solid. If you're somebody who doesn't mind iOS, it's not a bad option to wait, but you'll almost undoubtedly pay more for a similarly spec'd tablet. I personally wouldn't consider it, but that's just my 2c. If you're somebody who is pretty agnostic about it, waiting to see what more options come about is never a bad thing. Just don't catch the waiting disease... if you wait too long, you'll find yourself in a constant waiting hole with no devices you could otherwise be enjoying. :good:
I will say this, though. If you buy a Nexus 7, buy it from a local retailer. It's the same price as the N7 from Google Play, and plus you cut out the shipping time. Sorry Google, but being able to return a faulty N7 (in the event you get one) at a B&M store two miles away is still quicker than your (albeit, still fast) shipping turn around time.

The issue is not as great as the forums would make you believe. After all every single product ever made has a small number of defects.
Don't worry about it would be my suggestion.

Thanks for the suggestions. I guess my main concern is the reports of people going through 3 or 4 Nexus 7's, even at a retail store, before they find one that is acceptable.

I've had my Nexus 7 since it came out. Not a single defect or issue, its been great so far and I love it.

primalmu said:
Thanks for the suggestions. I guess my main concern is the reports of people going through 3 or 4 Nexus 7's, even at a retail store, before they find one that is acceptable.
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As with pretty much any product out there, I always take the online reviews with a grain of salt. A larger percentage of the people who had problems are likely to post compared to those that didn't have problems. Any time I buy something that causes me grief, I am generally ticked enough to want to post about it somewhere, but it rarely occurs to me to post something about products that work as promised and don't have issues.
This does not apply to my N7 because I love it so much I can not stop telling people. Mine has a tiny bit of screen lift that I would not have noticed if I had not read about it. Certainly not enough to want to try to return it. I may try one of the posted fixes but even that seems unlikely. Can't find the downtime...

The issues are there and they are real!
First Nexus = Creaking and Screen separation
Second Nexus = Screen separation
Third Nexus = Screen separation
Fourth Nexus = Severe creaking
Its sooooo sad as I love everything else about this freaking tablet! But the quality issues are out there just so you know it.

Huge issues
I think the screen lift screen crack and screen becoming un responsive is a HUGE Issue.. Its not just this forum where you see compalints.. You see it from tech reviews and so on.. I know that this is Hyped up causing to to be a bigger issue then it is . But the issue is not just the defects . Its how google and Asus has chosen to deal with this.. They have had my money cost of 3 tablets locked away due to exchange waiting . I Call and email with no response other then we will foreword it to a specialist .
I say get One From a Bick and Mortar store with a good reputation for taking care of there customers .. Buy a Extended warranty to where the STORE Has to deal with your device If and when it breaks.. I have never in my life seen such a Lack of Customer Service or Lack of Response for such issues .. Im left to where if i do not get a shipping confirmation and PAYMENT BACK TO MY BANK i will Have to file a complaint because im near the required time to do so with my card ... This is Pathetic..
so to everyone who says THERE IS NO ISSUE. READ THE INTERNET... im happy you have a perfect device it does happen But im getting the feeling there are as many defective ones as good ones...
OP if it seems like im trolling your Thread i am very sorry .. Just want to clear up some of the above GET IT GET IT COMMENTS. There are issues with this device . yes you can get lucky and get a good one.. JUST BE AWARE TO NOT GET IT FROM GOOGLE PLAY

"so to everyone who says THERE IS NO ISSUE. READ THE INTERNET... im happy you have a perfect device it does happen But im getting the feeling there are as many defective ones as good ones... "
Good advice, because everyone knows that everything you read on the internet is 100% true!!!!

I have one that has slight screen lift and creaking, but It's honestly not bad enough for me to worry about. I can't detect it unless I carefully look at it from the side, or press on the screen hard enough to make it flex. The case I have it in completely hides the problem.
Now, should it happen? No. But I bought a Nexus 7 because it was a fairly high-spec tablet that I didn't have to pay $500 for. I'm willing to accept a few compromises, especially when the cure (on-phone time, a bad refurb replacement) could be worse than the disease.
To minimize hassle, do what others have suggested and buy locally from a retailer with a good return policy.

dparrothead1 said:
"so to everyone who says THERE IS NO ISSUE. READ THE INTERNET... im happy you have a perfect device it does happen But im getting the feeling there are as many defective ones as good ones... "
Good advice, because everyone knows that everything you read on the internet is 100% true!!!!
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bonjour!!! - state farm commerical. lol

primalmu said:
Thanks for the suggestions. I guess my main concern is the reports of people going through 3 or 4 Nexus 7's, even at a retail store, before they find one that is acceptable.
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The prevalence of screen lift is not being exaggerated. It's a widespread flaw, the cause of which is present in every unit. That's not to say that every display is separated, but the way the devices have been assembled through August (C8O serials) has left every Nexus 7 with an inadequate bond under the left side of the display.
http://forum.xda-developers.com/showpost.php?p=29194958&postcount=372
http://forum.xda-developers.com/showpost.php?p=30703449&postcount=1
Although the adhesive is weak in that area, some other stress should be required to actually force the underside of the display away from the frame. That force is either frame warp or pressure from internal components. ASUS has begun omitting screws from the left side of the device in an attempt to remove some of the stress behind the separation. This points to frame warp as the primary contributor, but it's a partial fix at best.
http://forum.xda-developers.com/showthread.php?t=1870556
The fact that ASUS is now implementing reductive measures against screen lift as part of its assembly process should lay to rest any doubts about the scope of this flaw.
Having said that, I would not advise against buying a Nexus 7. It's still the best 7" tablet available, not to mention the best value for a tablet of any kind.
I went through three units with lift before deciding to wait it out, but this was not necessarily the correct decision. My second unit had merely the slightest lift and was well worth keeping, but users on this forum misled me to believe that screen lift was a rare thing so I exchanged it. My third one had more lift and exhibited distortion when pressed along the left side. That one was not worth keeping, so I decided to return it and wait for this issue to be fixed. Not sure if that's going to happen.
Like JaSauders said, the probability of lifted glass cracking during normal use seems very low, and if flexing the display caused a row of dead pixels, or any other sort of display failure, that would be covered under warranty.

I will say this, i never noticed the screen separation until I came to these forums and read about it, HOWEVER, now that I know about it, it drives me crazy.
On the flip side, if you plan to use a case that covers the bezel, you experience or see it anyway, so its not a big deal.
I haven't experienced any other issues aside from the screen seperation, and even then its not noticeable until you start messing with it.

I don't believe the problem is that uncommon.
Both units I've received so far have had the problem to some extent. The first one had it really bad and I exchanged it when I heard that it may be causing screens to crack. The 2nd one also had the problem, but the screen lift was so small that I wasn't worried about it. I still ended up exchanging the 2nd unit because of other issues (mostly the oleophobic coating was rubbing off) and should be receiving my 3rd one today.
If it means anything though, even with the screen lift problem, I still consider this the best tablet for the price and I have no interest in the new Kindle Fire or iPad Mini.

myke66 said:
I will say this, i never noticed the screen separation until I came to these forums and read about it, HOWEVER, now that I know about it, it drives me crazy.
On the flip side, if you plan to use a case that covers the bezel, you experience or see it anyway, so its not a big deal.
I haven't experienced any other issues aside from the screen seperation, and even then its not noticeable until you start messing with it.
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Putting case over the edge of the tablet is NOT a fix for the screen separation issues . Eventually the glass will move enough from this causing it to become weak. or a piece of dirt will get under the screen and it WILL CRACK Or crumble. Anytime hard glass is put in a situation where it can move independently being twist or bent It will weaken and crack .
I know this from Structural Engineering classes.. I have been a project manager for high rise construction for much longer then some of those on here are old. . Glass that is scratch / impact resistant MUST BE SECURED PERFECTLY . Must be allowed to expand and contract from edge to edge .. But must be fixed firmly and equally on all sides with no extra pressure or lack of in any area.. THE LAST Sentence here is the ISSUE WITH THE NEXUS TABLET
Now with the above said i to agree its the best Device right now with its size and cpu.. If there were a worthy 7 inch Device i would NOT OWN A NEXUS 7 .. check out the specs on the new corning-FIT Glass... There should be a metal frame for this glass to sit in..and it should over lap the edge of the screen NO GLASS From edge to edge ..
Of course this is all my opinion. Make your own judgement.. But do not Pretend there is not a issue just because you Love your device and you accept less then Perfect...

erica_renee said:
Putting case over the edge of the tablet is NOT a fix for the screen separation issues . Eventually the glass will move enough from this causing it to become weak. or a piece of dirt will get under the screen and it WILL CRACK Or crumble. Anytime hard glass is put in a situation where it can move independently being twist or bent It will weaken and crack .
I know this from Structural Engineering classes.. I have been a project manager for high rise construction for much longer then some of those on here are old. . Glass that is scratch / impact resistant MUST BE SECURED PERFECTLY . Must be allowed to expand and contract from edge to edge .. But must be fixed firmly and equally on all sides with no extra pressure or lack of in any area.. THE LAST Sentence here is the ISSUE WITH THE NEXUS TABLET
Now with the above said i to agree its the best Device right now with its size and cpu.. If there were a worthy 7 inch Device i would NOT OWN A NEXUS 7 .. check out the specs on the new corning-FIT Glass... There should be a metal frame for this glass to sit in..and it should over lap the edge of the screen NO GLASS From edge to edge ..
Of course this is all my opinion. Make your own judgement.. But do not Pretend there is not a issue just because you Love your device and you accept less then Perfect...
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My screen never separates to the point where anything could get under it... it just lifts up enough where I can press it back down..I'm not sure that would ever be bad enough to crack the screen. I'm have a C8O build so it may not be as bad as previous models? Im not sure.

steevp said:
I don't believe the problem is that uncommon.
Both units I've received so far have had the problem to some extent. The first one had it really bad and I exchanged it when I heard that it may be causing screens to crack. The 2nd one also had the problem, but the screen lift was so small that I wasn't worried about it. I still ended up exchanging the 2nd unit because of other issues (mostly the oleophobic coating was rubbing off) and should be receiving my 3rd one today.
If it means anything though, even with the screen lift problem, I still consider this the best tablet for the price and I have no interest in the new Kindle Fire or iPad Mini.
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Update: Got the 3rd unit
It's one of the new C8O models and it's the best one I've gotten so far.
No screen lift, no flickering, none of the issues I had with the previous ones.
It's pretty much flawless as far as my eyes can tell.

steevp said:
Update: Got the 3rd unit
It's one of the new C8O models and it's the best one I've gotten so far.
No screen lift, no flickering, none of the issues I had with the previous ones.
It's pretty much flawless as far as my eyes can tell.
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Congrats My C8O had minor lift, but last night I decided to glue it down and now its fine. Two drops of super glue and 5min later I havent had a problem all night/this morning. Played a bunch of 3D games to really heat it up and its golden.

I have the screen lift issue, but I have decided not to replace it. I would recommend that customers purchase the extended warranty at the store if in fact covers broken displays.
That said, I just rub down the face with a microfiber cloth before use and the lift is eliminated for a duration. Helps with the finger prints too.
That said, once a competing tab is released with the same specs I'd recommend that one instead. This QA issue will make me avoid Asus in the future. Google needs to vet OEMs better next time.

I've had four Nexus 7 tablets that have all had screen lift on the left side. Just got my latest one yesterday and it still has the issue. I've purchased lots of tablets and gadgets and this having to exchange something this many times and still getting a defects two months later is hardly normal or expected.
Fortunately the raised glass doesn't impair the functionality of the table (normally) and the tablet is pretty nice with stock Android Jelly Bean, Tegra 3, high DPI screen, and only $200/250. So all it's good points do outweigh ASUS incompetence to manufacture the tablet properly.

Sigh.. Am I being too demanding?

I have had I think like 5 RMAs all with different things wrong.. My last one SEEMED perfect but it overheated a lot then suddenly developed a really loud creaking of the frame, so I asked for another and now this one is sooo close to perfect but it has minor minor screen lifting on the left, nothing like it was on the earlier ones, just barely, doesn't move much, do you think it will get worse over time or should I just stick with it cause it's mostly fine ? If the screen lift stays as it is then whatever it's not that bad and I plan on getting a new phone soon anyways so I won't be on my tablet 100% of the time, but if the screen lift worsens then it's unacceptable.. What do you guys think? Did anyone with minor screen lift notice it get worse? I might just try the opening the back to fix it myself at this point.

noneabove said:
I have had I think like 5 RMAs all with different things wrong.. My last one SEEMED perfect but it overheated a lot then suddenly developed a really loud creaking of the frame, so I asked for another and now this one is sooo close to perfect but it has minor minor screen lifting on the left, nothing like it was on the earlier ones, just barely, doesn't move much, do you think it will get worse over time or should I just stick with it cause it's mostly fine ? If the screen lift stays as it is then whatever it's not that bad and I plan on getting a new phone soon anyways so I won't be on my tablet 100% of the time, but if the screen lift worsens then it's unacceptable.. What do you guys think? Did anyone with minor screen lift notice it get worse? I might just try the opening the back to fix it myself at this point.
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I would just keep this almost perfect one. I'm in the same situation as you. I RMA'd until I got a nearly perfect N7 with no flaw other than minor screen lift. Mine hasn't gotten worse and it's been over a month now.
Sent from my Paranoid Nexus 7

RockNrolling said:
I would just keep this almost perfect one. I'm in the same situation as you. I RMA'd until I got a nearly perfect N7 with no flaw other than minor screen lift. Mine hasn't gotten worse and it's been over a month now.
Sent from my Paranoid Nexus 7
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Well that's promising then, yeah it's not even really bad right now it barely moves just a little high.. And assuming the next nexus isn't made my asus.. I will be getting it so that should offset anything wrong with my N7 Speaking of which though, does anyone remember any manufacturing defects with the samsung galaxy nexus ? Was it bad like this or can we hope for a smooth nexus release and this was just a fluke?

noneabove said:
Sigh.. Am I being too demanding?
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Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.

na, if Google and Asus would of got it right the first time OP would not have to rma so much.
op, how long have you had your screen lift? has it stayed the same? I have had my nexus about a week. and have screen lift still deciding what to do
Sent from my DROID X2 using Tapatalk 2

I just got my 6th Nexus today and I feel the same as you. It has screen lift, stuck pixels, back cover doesn't sit right, backlight bleed, and it has a big LCD mura smudge in the top left corner.
Part of me wants to just give up and get a refund but it would be such a great device if there weren't any faults. I have concluded that none of them are faultless however; many posters here reckon theirs are fault free but I have yet to see one. If you have had 5 RMAs it's only because you, like me, are someone who notices the faults and isn't in denial about them.
Every one of them (but for the smallest percentage) has screen lift to some degree. I'm sure other, more capable manufacturers will be releasing properly built tablets in the very near future though so keep that in mind. You should probably also consider the possibility that the screen lift and the design flaw that causes it will potentially cause other more serious defects to appear like a cracked screen for example.
If the N7 had a direct competitor, there's no way I would buy the Nexus with all the faults it has but as yet, it's the best 7 inch out there all things considered. Won't be difficult for other manufacturers to beat though, just make a tablet with same specs and no faults.
In all honesty if you can't live with the screen lift I would get a refund and wait for something better to come along. You're very unlikely to get one without some sort of fault.

Often people just receive other peoples faulty trade ins. So it might only be 1-2 defective units if that was the case.
Sent from my Nexus 7 using xda app-developers app

Harry GT-S5830 said:
Often people just receive other peoples faulty trade ins. So it might only be 1-2 defective units if that was the case.
Sent from my Nexus 7 using xda app-developers app
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I don't think this makes any sense, can you explain?

I would have given up after the second unit did not satisfy me.I am glad my first one works very well.
A case that covers the bezel takes car of any of those "slight screen lift" problems very well as I suspect it is just cosmetic in nature.jmo

Insanity: doing the same thing over and over again and expecting different results.
Albert Einstein
Just saying.
But to answer your question....yes. You will never be satisfied with this device because of your experience, either real or perceived you will always be looking for a flaw. Better to move on with another device that better meets your expectations.
Whatever you decide, good luck.

There is no perfect tablet out there and all of them have something that is going to irritate someone. Get a refund and spend double on the "perfect Ipad" which has no flaws....ever(sarcasm). Again, nothing is perfect in the technology world.

James-NC said:
I would have given up after the second unit did not satisfy me.I am glad my first one works very well.
A case that covers the bezel takes car of any of those "slight screen lift" problems very well as I suspect it is just cosmetic in nature.jmo
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This.
My case worked wonders for my minor lift, hasn't bothered me in weeks xD

Hemidroids said:
Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.
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That seems a bit extreme.. I use the thing a lot, I love the device itself, I use it with 6+ hours of screen on time every day, I was just wondering if I was extremely unlucky.. This is the best one so far, my last one i thought was the best one but it became really loose after awhile...
motrinHD said:
na, if Google and Asus would of got it right the first time OP would not have to rma so much.
op, how long have you had your screen lift? has it stayed the same? I have had my nexus about a week. and have screen lift still deciding what to do
Sent from my DROID X2 using Tapatalk 2
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Yeah I'm more annoyed with asus's factories and maybe also google for not monitoring the whole process..
I've had screen lift since the day I opened this one, but like I said it's not bad, it's like just barely reaching the silver part of the bezel, nothing like the original ones where it was above the bezel
Switchbitch said:
I just got my 6th Nexus today and I feel the same as you. It has screen lift, stuck pixels, back cover doesn't sit right, backlight bleed, and it has a big LCD mura smudge in the top left corner.
Part of me wants to just give up and get a refund but it would be such a great device if there weren't any faults. I have concluded that none of them are faultless however; many posters here reckon theirs are fault free but I have yet to see one. If you have had 5 RMAs it's only because you, like me, are someone who notices the faults and isn't in denial about them.
Every one of them (but for the smallest percentage) has screen lift to some degree. I'm sure other, more capable manufacturers will be releasing properly built tablets in the very near future though so keep that in mind. You should probably also consider the possibility that the screen lift and the design flaw that causes it will potentially cause other more serious defects to appear like a cracked screen for example.
If the N7 had a direct competitor, there's no way I would buy the Nexus with all the faults it has but as yet, it's the best 7 inch out there all things considered. Won't be difficult for other manufacturers to beat though, just make a tablet with same specs and no faults.
In all honesty if you can't live with the screen lift I would get a refund and wait for something better to come along. You're very unlikely to get one without some sort of fault.
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If this weren't a nexus device, I would have given up on it after the second RMA, hands down, but now the pros pretty much outweigh the cons, if my tablet stays in the condition it is for the forseeable future (until the next nexus tablet? haha) then I have no problem keeping it, despite the existing flaws. Also I'm considering the fact that when they eventually announce the next nexus phone that I will be picking it up pretty much right away, right now I have an older phone (htc desire Z) so I use my tablet like all the time when I'd be using my phone otherwise, even for texting often haha, so when I get a good phone I suspect it will offset my N7 usage and I won't care as much
James-NC said:
I would have given up after the second unit did not satisfy me.I am glad my first one works very well.
A case that covers the bezel takes car of any of those "slight screen lift" problems very well as I suspect it is just cosmetic in nature.jmo
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Yeah I need to get a case.. I just have a sleeve right now, I need to figure out which case is best and what I want it for.. I want something that doesn't add much bulk, and maybe one that can be a stand.. I saw one that was a rotating stand so you could set it up in both landscape and portrait and that one seemed cool cause most right now only show landscape :/

Hemidroids said:
Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.
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Click to collapse
Douchebag alert ^
First we (consumers) are spending our hard earned cash on this tablet whether its $200 or $2000. We shouldn't have to settle for a half assed put together product. Their quality sucks period and isn't acceptable. They need six sigma and six S present in their factories. I should be able to RMA till the dumb f#%@s get it right. This is my last Asus product.…

I don't think its demanding at all to expect a product that's not defective right out of the box brand new. If you are within the time period of exchange I don't see why you shouldn't take it back if you aren't happy with what you paid for. It took me 6 exchanges with GameStop to finally get one I'm happy with, that hasn't had an issue out of the box or pop up after a week. If you get a good one this tablet is worth it, at least to me, its essentially a 7" version of my phone which is why I didn't give up looking for a good one. Asus should have better QC in place so I shouldn't have to. I also had the Prime so I can tell you it stinks
Sent from my Nexus 7 using XDA

I dont wish to read all the posts, but my last one had a minor screen lift that I did not notice for 2 days, but I sent it back because we payed for a tablet that doesnt have a screen lift, thats what it comes down to, not to mention any lift does compromise the glass. My second one is perfect.

A TPU case will provide protection and overhang the lip a little so you don't see any lift.
OR
TRY THE WASHER METHOD by making a few little plastic screw tabs. Pulled mine in nice and tight and it's now solid. I had real bad lift too and the bevel was also bowed on the side. Now everything is nice and straight. Great for a 5 minute fix.
As far as returns, returning something 5 times expecting different results is retarded (IMO). It is a manufacture defect where the screws are too long. They "solve" this by simply removing the screws (which is retarded too). So technically your aren't going to get a perfect device because they are all made that way. Sure there are some that don't have this (my first one) but chances are your going to have this on each one. So just fix it yourself. Big deal. It's easy and faster and BETTER then Asus' fix.
Dead Pixels or popped speakers or something that legitimately hinders your usage... yea exchange that sucker. A little screen lift isn't going to do anything.

I have not had any issues with mine at all, it is an August build. ASUS products have been good to me though. MY TF101 was also good. The power button was and does feel flimsy on that one though.
5 RMA's makes me think someone is looking at this with a magnifying glass and TRYING to find a reason to complain.

Hemidroids said:
Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.
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Click to collapse
i hope you are joking. If not your screen name fits you well ( Ooops thought it was hemroids) I dont care how much you pay for the device it should have had better quality control before going out to the public.

player911 said:
A TPU case will provide protection and overhang the lip a little so you don't see any lift.
OR
TRY THE WASHER METHOD by making a few little plastic screw tabs. Pulled mine in nice and tight and it's now solid. I had real bad lift too and the bevel was also bowed on the side. Now everything is nice and straight. Great for a 5 minute fix.
As far as returns, returning something 5 times expecting different results is retarded (IMO). It is a manufacture defect where the screws are too long. They "solve" this by simply removing the screws (which is retarded too). So technically your aren't going to get a perfect device because they are all made that way. Sure there are some that don't have this (my first one) but chances are your going to have this on each one. So just fix it yourself. Big deal. It's easy and faster and BETTER then Asus' fix.
Dead Pixels or popped speakers or something that legitimately hinders your usage... yea exchange that sucker. A little screen lift isn't going to do anything.
Click to expand...
Click to collapse
Yeah with this one I may just try the washer fix, especially since it seems reversible in the worse case scenario that my tablet breaks somehow.. or maybe I'll just cover it up or both, we'll see haha
Sent from my Nexus 7 using xda app-developers app

Your Note 2 Is Not Defective. [Solutions To Common Quality Issues Found On Note 2]

I'm sure many of us have gone through countless returns, replacements, and refunds, with Samsung's range of Galaxy smartphones, believing that our phones were defective as a result of absurd manufacturing anomalies and quality control problems. Though, we are not Samsung factory workers, it appears Samsung has given us some labor. Obviously spending $700+ on a phone is not little. However, according to Samsung, everything I am about to disclose is normal. To alleviate the hassle of dealing with a company that has a pretty poor track-record when it comes to quality control; I would strongly advise not to return your Note 2 to the service center or store for the following reasons,
I have listed common problems some of us have come across; along with are some Do-It-Yourself Tips and Tricks to resolve these minute problems.
Squeaky back cover?
- Ensure all sides of the back cover have clipped in properly; there should be no gaps, the fitting should be seamless
- If that doesn't resolve the squeaking, replace the back cover with a new one (cheap plastic tends to expand)
- Try not to remove and install the back cover over and over again, as that will eventually weaken the plastic clippings on the back cover
Light leaking on sides of home button?
- The home button has plagued Samsung for the past couple of years. But don't worry, your home button is not defective.
- The button is not uniformly seated properly, that explains. As a matter of fact, your home button should be flushed, not elevated above the display. To check if your button has light leakage, go into a dark room, angle your phone while the capacitive lights are on, and verify light leakage in the home button area.
- Solution: Place a piece of tape over the whole button, ensure that the tape is placed beyond the edges and sides of the home button. The tape will help keep the button seated properly and flushed, equally on both sides. Now as long as you massage and use the home button a few times a day, and remove the tape after a couple of weeks, the light will no longer protrude through the sides of the home button.
Black specks / Bezel Chrome Finish production errors?
- A lot of you may not be noticing this; only if you orient your phone at a particular angle, you may notice the chrome paint color inconsistency on the bezel (the chrome paint job was not done properly), black specks will show to some degree; now if it bothers you so much, put a case on. There is nothing you can do about it; all Note 2's have this quality control problem one way or the other.
- You don't have to worry if the metallic painting is not done properly behind the phone, as the back cover will conceal it.
Loose Volume Rocker control buttons / Power button?
- As long as you feel the button feedback and hear the button press on both volume and power keys, but feel that the buttons are loose, use a case, or massaging the buttons for a little while will help.
AMOLED Display Issues?
- Refer to the following thread, http://forum.xda-developers.com/showthread.php?t=2108073
I will update this thread if I can think any more things to look out for when buying a Note 2. If you have any suggestions share them in this thread. Hopefully, someday, this thread can have a sticky.
Hope this helps, enjoy your phone!
This thread applies to International Note 2 and U.S. Carrier Variants.

Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
------------------------------------------------------
Any additional solutions will be posted here.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
---
Many have spotted small gaps between the bezel and the glass of the display. I have cross-checked with over '12' Note 2 pieces across several stores, and they all have this gap in various areas, (i.e. top of the unit, bottom of the unit, and near the power / volume controls).
Secondly, although I could not find this on my T-Mobile Note 2 (I even used a magnifying glass to confirm), some of you may have noticed that the bezel is NOT 100% molded. If you inspect closely, you will notice a joint at which it appears your bezel is cracked, but is not. You might find this disappointing, but according to Samsung standards, the joint appearance is completely normal. Some joints (meeting of both sides of the bezel) will be very prominent, and some will not (in the case of mine).
Unfortunately, Samsung does not have consistent quality control with their devices, and you will definitely spot manufacturing variations, but don't be alarmed.
You should really consider these variations as consistent according to Samsung's quality control.
---
Visiting the squeaking back cover again, this sometimes also occurs when the end-user forcefully removed the back-cover by chance. Treat your Note 2 with care.
However, some back-covers are indeed cheaply Made by Samsung, and the clippings are not always made consistently; therefore, you will see different results from unit to unit.
---
An XDA user had asked me if the Grey Note 2's are most affected,
I've seen over a dozen Note 2's and 'Grey appears is most affected." However, it is difficult to confirm because very few stores have the White Note 2 on display in my area. One store did have '2' White Note 2's for demonstration pieces, and I felt they were manufactured through better quality standards than the Grey Note 2.
However, the White Note 2's do indeed have the gap on top of the unit (very noticeable), and I felt like the White units heat up quite fast compared to Grey. The home button on the White Note 2 is not that recessed (feels quite elevated) compared to the Grey Note 2. The light on the capacitive buttons on the White Note 2 bleed very noticeable compared to the Grey.

Hey! One question! Just recieved my note 2 the other day - and I've found some sort of strange thing happening on the top right of the glass of the screen. It seems like there is this really tiny gap between the screen and the body.
Its almost as the screen is just the tad bit tiny on the upper right side! Is this something I should send my phone in for?

Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
Everything you've listed is a reason to return the phone.
When paying this kind of money no matter what the imperfection is , it is unacceptable.
Would you keep a car with these imperfections. NO. why? Because is more expensive?
It does not matter. This phone for me is like buying an Aston Martin and accept it with manufacturing flaws. NEVER.
Sent from my GT-N7100 using xda premium

No device is perfect; unfortunately, Samsung's quality control is sub-par to Apple's; Plastic, that's all. There is no reason for you to return your phone for the above reasons, especially because you might get something worse in return.
What you are describing with the glass, is something you to show us by posting a picture.
Titanium Grey color Note 2's noticeably have a minuscule gap between the bezel and glass on top.
Just like the Galaxy S3, the Ceramic White Note 2's are notable for the bleeding light around the LED indicators and touch-capacitive buttons.
There is nothing you can do about the above. If that makes you uncomfortable, I suggest buying a different phone model from a different company like LG and Apple.
Do post pictures to show us what you are seeing.
Cheers

Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
Im sorry but I dont see any solutions in your posting that will make me not want to get my phone exchanged if it suffered those defects mentioned. It is also the users responsibility and within rights to refuse a replacement device if its also defective. im paying good money for quality here, I dont expect anything less in return interms of its build quality and after sale service.
Sent from the Rabbit Hole

You probably won't realize this, but almost all Samsung devices, particularly, the Note 2 have at least one of the above mentioned quality issues. Samsung's quality control has been and will always be questionable. Not enough people complain to Samsung to get these problems resolved. Chances are, you will realize the above mentioned quality issues along the way with the current device you are holding. The above mentioned problems have all been asked and discussed on this forum before; I consolidated all of these problems into one thread with solutions, to help others stick to their current Note 2's. Chances are, you might get something worse in return. Therefore, enjoy what you have; eventually, you will be transitioning onto some other phone in the near future. Cheers. :good:
bushako said:
Im sorry but I dont see any solutions in your posting that will make me not want to get my phone exchanged if it suffered those defects mentioned. It is also the users responsibility and within rights to refuse a replacement device if its also defective. im paying good money for quality here, I dont expect anything less in return interms of its build quality and after sale service.
Sent from the Rabbit Hole
Click to expand...
Click to collapse

Funny observation about the Note 2 bezel is that Apple fan-boys will probably think Samsung copied Apple with its bezel chrome-finish quality control paint issue (that too on a black / titanium grey model, similar to Apple's Black model), lol. Apple says, their iPhone 5 paint issue is normal; Samsung probably considers it the same. That's why I listed a solution in my 1st post, - Cheers.

Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
winlinmac001 said:
You probably won't realize this, but almost all Samsung devices, particularly, the Note 2 have at least one of the above mentioned quality issues. Samsung's quality control has been and will always be questionable. Not enough people complain to Samsung to get these problems resolved. Chances are, you will realize the above mentioned quality issues along the way with the current device you are holding. The above mentioned problems have all been asked and discussed on this forum before; I consolidated all of these problems into one thread with solutions, to help others stick to their current Note 2's. Chances are, you might get something worse in return. Therefore, enjoy what you have; eventually, you will be transitioning onto some other phone in the near future. Cheers. :good:
Click to expand...
Click to collapse
I must be one lucky son of a gun then other than a tiny gap between the bezel and the screen, which was caused by a drop, I dont have any of those defects. I dont know if its a defect but I notice the phone is easy to flex and creaks but thats probably because of all that plastic.
Sent from the Rabbit Hole

You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
bushako said:
I must be one lucky son of a gun then other than a tiny gap between the bezel and the screen, which was caused by a drop, I dont have any of those defects. I dont know if its a defect but I notice the phone is easy to flex and creaks but thats probably because of all that plastic.
Sent from the Rabbit Hole
Click to expand...
Click to collapse

Re: Think You You Have A Defective Note 2 Because of This? Think Again! ['Tips & Tric
winlinmac001 said:
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
Click to expand...
Click to collapse
As for the back cover...I took off the back cover, tried and it still creaks. It must be from the housing frame. Checked my friends Tab 10.1 and its even worse. I think with the combo of size and plastic makes it bound to flex easily. Either way it doesnt really annoy me much. But I sure hope Sammy steps up its game with build quality in future releases in comparison to HTC and Sony.
Sent from the Rabbit Hole

I have none of the issues above aside from a slight screen uniformity issue seen on grey colors, everything else is great. Wish they would really up the quality control on the next generation screens.. at least is its miles better this time compared to the Galaxy S2 and Note 1.

I don't have any uniformity issues; something I remember EarlZ pointing out earlier on the N7000 forums last year. However, every Note 2 owner suffers from the Mura Effect, which varies from screen to screen. I just hope Samsung works on quality control on their future products or else they could be facing hurdles along the way.

winlinmac001 said:
You must be then, take good care of your Note 2. Plastic can find its way, if you know what I mean. I'm on my 3rd Note 2; has better build quality, thus far, I have no creaking what-so-ever, :good: The first Note 2 I had didn't have the light seeping between the home-button, but creaking was considerably there. However, most of the Units I have seen do have creaking and some light seeping through the home button. I have to say, though, the solutions I listed indeed work to rectify most of the problems most Note 2 owners eventually come across. Replacing the back-cover 'should' free away the creaking.
Click to expand...
Click to collapse
Winlinmac I appreciate your attempt in helping us coupe with the defects on our Note 2 phones but my first question to you would be how much are you getting paid to write this? I am now on my 5th device. The first device was returned due to a failed volume rocker button. I had it in a Otterbox case and used it lightly. After few days the (lower) volume button fell in and was unusable. The second device I received arrived with a very noticeable dent on bezel and no it was not one of those discolorations you are talking about. It looked like someone had dropped it on the floor at the factory. I refused the return of the third device as the right corner of the plastic bezel looked like it was glued together and looked like it was not sanded/cut but rather painted over with plastic molding still sticking out it!.. The fourth device had a power button failure after few days of light use. It took me more than 5 attempts to turn the screen off at random times and no it’s not a software issue as the same issue occurred in Safe Mode. The sales rep confirmed the defect and exchanged the device. The fifth device I got is in a much better shape than the previous four; however, the "black" area around the LCD for some odd reason is wider on one side than the other. My wife also has the same phone and her Note 2 is also suffering from the bezel defects. I have lost tons of valuable time re-configuring and moving data on to my replacement phones not to mention pay for gas driving to exchange my devices. You know Winlinmac you were right about one thing when you said not to go exchange our devices and that is because we will get something worse in return. What are the chances that one will exchange 5 phones (6 if we count my wife's) and have defects on all of the devices? I wish I was the only one experiencing this but I am not. That should tell you something about Samsung's quality control. So far, the comeback from people like yourself was that customers are expecting simply too much when it comes to quality, have OCD etc...What do you expect for shelling $700? If you are content with your defective device then I am happy for you. That should tell us a bit about your quality standards. I paid full retail price for my devices and expect a quality product from a large, reputable company like Samsung. I would change the title of your original post to say "Think You You Have A Defective Note 2 Because of This? Exchange it now!!!!" We need more customers to voice their concerns about these quality issues and take this to the media if Samsung will not listen (I am sure Apple will not mind picking up on the story). It is posts like yours that encourage people to stay content with their defective devices and letting companies like Samsung get off the hook. This results in defective devices being released with each generation of phones.

I understand what you are saying. I'm on my 3rd Note 2, and the Quality Control does indeed greatly differ. Unfortunately, Samsung is not Apple, and will never be when it comes to acknowledging it's own problems. The only way to voice your concern is to e-mail the CEO or prepare a Class Action Lawsuit. Unfortunately, many of us on XDA are not really that inclined to endorse such a thing since XDA is mainly a development forum; most of XDA's members, including me (frankly), change our phones every year, because that's how technology is revolving around us nowadays. I've had a Galaxy S, S2, & Note 1, in the past, and all ended up back to the store for full refunds only because of Samsung's Quality Control.
Now, when it comes to the Note 2, i really gave it a positive thought, and found solutions, to make my decision and transition easier to cope with. Whatever you described, I have come across as well. Samsung will learn some-day.
Now, I am only hopeful that I enjoy this phone for the remainder of this year.
brusyev said:
Winlinmac I appreciate your attempt in helping us coupe with the defects on our Note 2 phones but my first question to you would be how much are you getting paid to write this? I am now on my 5th device. The first device was returned due to a failed volume rocker button. I had it in a Otterbox case and used it lightly. After few days the (lower) volume button fell in and was unusable. The second device I received arrived with a very noticeable dent on bezel and no it was not one of those discolorations you are talking about. It looked like someone had dropped it on the floor at the factory. I refused the return of the third device as the right corner of the plastic bezel looked like it was glued together and looked like it was not sanded/cut but rather painted over with plastic molding still sticking out it!.. The fourth device had a power button failure after few days of light use. It took me more than 5 attempts to turn the screen off at random times and no it’s not a software issue as the same issue occurred in Safe Mode. The sales rep confirmed the defect and exchanged the device. The fifth device I got is in a much better shape than the previous four; however, the "black" area around the LCD for some odd reason is wider on one side than the other. My wife also has the same phone and her Note 2 is also suffering from the bezel defects. I have lost tons of valuable time re-configuring and moving data on to my replacement phones not to mention pay for gas driving to exchange my devices. You know Winlinmac you were right about one thing when you said not to go exchange our devices and that is because we will get something worse in return. What are the chances that one will exchange 5 phones (6 if we count my wife's) and have defects on all of the devices? I wish I was the only one experiencing this but I am not. That should tell you something about Samsung's quality control. So far, the comeback from people like yourself was that customers are expecting simply too much when it comes to quality, have OCD etc...What do you expect for shelling $700? If you are content with your defective device then I am happy for you. That should tell us a bit about your quality standards. I paid full retail price for my devices and expect a quality product from a large, reputable company like Samsung. I would change the title of your original post to say "Think You You Have A Defective Note 2 Because of This? Exchange it now!!!!" We need more customers to voice their concerns about these quality issues and take this to the media if Samsung will not listen (I am sure Apple will not mind picking up on the story). It is posts like yours that encourage people to stay content with their defective devices and letting companies like Samsung get off the hook. This results in defective devices being released with each generation of phones.
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Click to collapse

Updated Post # 2

I wanted to also mention, that I did come across one dummy unit today (Grey), and was surprised to see the same chrome-finish problems like the actual units. If you angle the bezel a bit, you will see the chrome finish vary a bit in different areas as a result of variations in the paint-finish.
You can scratch the bezel and paint will chip off, quite easily (Similar to Apple's iPhone 5 aluminum coating). However, keep in mind, the material used on the Note 2's bezel is different to some degree.

winlinmac001 said:
I wanted to also mention, that I did come across one dummy unit today (Grey), and was surprised to see the same chrome-finish problems like the actual units. If you angle the bezel a bit, you will see the chrome finish vary a bit in different areas as a result of variations in the paint-finish.
You can scratch the bezel and paint will chip off, quite easily (Similar to Apple's iPhone 5 aluminum coating). However, keep in mind, the material used on the Note 2's bezel is different to some degree.
Click to expand...
Click to collapse
I know what you mean. On one of the phones I had, the silver finish was partially coming off. It's hard to explain but it looked like the coating was too thick on one side and didn't stick on the other, it could be easily scratched off with a nail.. I didn't want to take any chances with it since I was exchanging that unit. The truth is that majority of Note 2 phones have some sort of defect on them, some more than others and it just depends on the customers quality standards. You can tell my standards are pretty high, but you do not need to have a 20/20 vision to notice these defects. As I said earlier, if you feel that a phone with defects is worth $700 or more dollar's than it's your thing. I owned HTC N1 in the past and the quality of that device was much superior to Note 2. It's a shame that Samsung feels that it's customers should accept things as they are and continues the "defective" phone trend. I am still thinking whether I should keep my current (5th device) which has uneven black area around the LCD screen and has started lagging a times. This is something that even the case cannot cover. I have this week to make that decision as my 30 days will be up. I may just give up on Samsung completely but not without a fight. Writing a letter to the CEO...I wish there was a survey done on just how happy the customers are with Samsung's quality standards....Why not rename the this thread to something like "Your Note 2 is Defective? [Solutions To Common Quality Issues Found On Note 2]? I feel that the name of this thread is misleading....
---------- Post added at 02:32 AM ---------- Previous post was at 02:01 AM ----------
winlinmac001 said:
I understand what you are saying. I'm on my 3rd Note 2, and the Quality Control does indeed greatly differ. Unfortunately, Samsung is not Apple, and will never be when it comes to acknowledging it's own problems. The only way to voice your concern is to e-mail the CEO or prepare a Class Action Lawsuit. Unfortunately, many of us on XDA are not really that inclined to endorse such a thing since XDA is mainly a development forum; most of XDA's members, including me (frankly), change our phones every year, because that's how technology is revolving around us nowadays. I've had a Galaxy S, S2, & Note 1, in the past, and all ended up back to the store for full refunds only because of Samsung's Quality Control.
Now, when it comes to the Note 2, i really gave it a positive thought, and found solutions, to make my decision and transition easier to cope with. Whatever you described, I have come across as well. Samsung will learn some-day.
Now, I am only hopeful that I enjoy this phone for the remainder of this year.
Click to expand...
Click to collapse
I hope for the same... My 30 days are almost up and I am trying to make a decision to take a refund or simply keep it...exchanging for another phone seems like a foolish idea as my next one may be in a worse shape... the sad truth is that there is nothing better on the market than Note 2 and I really like this phone....if not for the defects. Unlike you and many others, I like to keep my devices for two or three years before upgrading...I guess this is why I feel that this is a big thing for me....staring at a defective phone for the next several years if you know what I mean....

winlinmac001 said:
I don't have any uniformity issues; something I remember EarlZ pointing out earlier on the N7000 forums last year. However, every Note 2 owner suffers from the Mura Effect, which varies from screen to screen. I just hope Samsung works on quality control on their future products or else they could be facing hurdles along the way.
Click to expand...
Click to collapse
By mura effect if you mean those lines/blotches seen on dark/black colors, I have none.
I wanted to exchange my unit but I considered that I might get a unit with far worse problem, I rarely see the uniformity issue on greys its usually visible only when i press the menu button on the home screen. I'll probably have my display replaced at around 9 months from now. Really pleased with the display so far as compared to my previous devices.

Even if you don't have the lines / blotches, the Mura still exists, you just can't distinguish them as they are in the form of stains this time (takes up most of the display; explains why blacks are blacker in a dark setting compared to the S2 and Note 1); these panels are not embedded with the technology from Ignis Innovation.

Rough edges, too hot, bad camera and visible pixel grid

I've recently purchased black HTC ONE. Although at first look device looks great (design is near perfection), I am really disappointed with its quality.
Build quality: both sides of the phone have rough edges - skin gets caught leaving white residue most of the time. Upper left edge of the screen is not fitted well - raised above the speaker grill
Really hot! It gets uncomfortable hot after few minutes of browsing over wifi - the screen gets warm as well! I also have GNote 2 and Iphone 4s and they get to such temperatures only after havy use when charging.
Camera is no good! (and yes I know how to take a picture) - pictures are noise (in relatively good light) and contain pinkish tint in center when focusing on white surfaces
Pixel grid (horizontal and vertical) is quite visible on the screen when jts turned off (this does not bother me), or on a mid day light and even indoors under some angles (and this is f-ing bothering me!)
I dont know did I get a really bad unit or this device is all looks and no quality...

ssasa said:
I've recently purchased black HTC ONE. Although at first look device looks great (design is near perfection), I am really disappointed with its quality.
Build quality: both sides of the phone have rough edges - skin gets caught leaving white residue most of the time. Upper left edge of the screen is not fitted well - raised above the speaker grill
Really hot! It gets uncomfortable hot after few minutes of browsing over wifi - the screen gets warm as well! I also have GNote 2 and Iphone 4s and they get to such temperatures only after havy use when charging.
Camera is no good! (and yes I know how to take a picture) - pictures are noise (in relatively good light) and contain pinkish tint in center when focusing on white surfaces
Pixel grid (horizontal and vertical) is quite visible on the screen when jts turned off (this does not bother me), or on a mid day light and even indoors under some angles (and this is f-ing bothering me!)
I dont know did I get a really bad unit or this device is all looks and no quality...
Click to expand...
Click to collapse
Bad unit, get a replacement. There seem to be quite a few (I'm waiting for my second - because of a borked plastic cut) but I've also seen perfect examples...

Don't have any of those problems, Black One, build date 27th May Tierra del Fuego sub-contractor (FA)
Just send it back. Obvious.

so u expect ur first wife to be all sweet and caring and lovey dovey and makes a sandwich every morning?
get real

shiningarmor said:
so u expect ur first wife to be all sweet and caring and lovey dovey and makes a sandwich every morning?
get real
Click to expand...
Click to collapse
So how many wives do you plan on trying to get?

That overheating issue you're facing is not normal, I believe. I have had a Galaxy S3 which got really hot after minimal usage, and the HTC One is great when it comes to that in comparison. You have to understand that aluminium soaks up the heat from the internals of the device, which is a good thing and a bad thing; it is perhaps bad because it can get a bit uncomfortable to hold while playing games, for instance, but at the same time it is good because it preserves the internals of the device and prolongs their life.
I have the a silver one and I do not face the problem with the edges. I read that the black one has a coating on it which makes it more prone to scratches, dings and chips than the silver one, so maybe that is the problem you're facing? I have also read that some of the earlier versions had gaps (like the screen not being fitted well, as you mentioned) but I am not sure about them. If you feel uncomfortable about the device, just go to the HTC service center and talk to them about it, perhaps they can sort you out a replacement if you're under warranty.
I cannot comment on the camera because I am by no means a photographer or even have a lot of experience with them, but it is suffice to say that I love the camera and I feel it is much better than my S3, sister's 4S and Dad's iPhone 5.

Yes I do expect here to be exactly as you've described. Maybe this is why my relationships does not last more than a year
I am also thinking of asking for another unit. But in my cowboy / banana country this really a hassle...

Nippero said:
So how many wives do you plan on trying to get?
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Click to collapse
maybe 3 xD
ssasa said:
Yes I do expect here to be exactly as you've described. Maybe this is why my relationships does not last more than a year
I am also thinking of asking for another unit. But in my cowboy / banana country this really a hassle...
Click to expand...
Click to collapse
hahaha
ot : ur unit isnt normal. get it replaced

TarekElsakka said:
That overheating issue you're facing is not normal, I believe. I have had a Galaxy S3 which got really hot after minimal usage, and the HTC One is great when it comes to that in comparison. You have to understand that aluminium soaks up the heat from the internals of the device, which is a good thing and a bad thing; it is perhaps bad because it can get a bit uncomfortable to hold while playing games, for instance, but at the same time it is good because it preserves the internals of the device and prolongs their life.
I have the a silver one and I do not face the problem with the edges. I read that the black one has a coating on it which makes it more prone to scratches, dings and chips than the silver one, so maybe that is the problem you're facing? I have also read that some of the earlier versions had gaps (like the screen not being fitted well, as you mentioned) but I am not sure about them. If you feel uncomfortable about the device, just go to the HTC service center and talk to them about it, perhaps they can sort you out a replacement if you're under warranty.
I cannot comment on the camera because I am by no means a photographer or even have a lot of experience with them, but it is suffice to say that I love the camera and I feel it is much better than my S3, sister's 4S and Dad's iPhone 5.
Click to expand...
Click to collapse
Its not chipped or scratched. It looks quite nice really. However you can feal its edges scratching when you hold the phone. Nothing dangerous just bloody annoying - due to hype about build quality I had my expectations set high.
I am no photography expert I just take pictures with steady hand and in fair light - if my subject is the white wall, the pink tint is all over the middle of the picture
As others said probably very bad unit. I'll try to replace it on monday.

Definitely defective. I've been using the phone for the last hour browsing the net and checking email. Still cool to the touch. Not sure what the sharp edges are...

mine got pretty hot the first week i had it and the battery life wasnt very good but after having it for a while it seemed to have settled down and battery life is very good now

Itaintrite said:
Definitely defective. I've been using the phone for the last hour browsing the net and checking email. Still cool to the touch. Not sure what the sharp edges are...
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Click to collapse
Cool to the touch? Do you have massive calluses on your hands that are impenetrable to heat? I don't know if I've read of anyone else describing this phone as cool to the touch when being used.
As for the OPs phone. Return it. I've got black One and it is so damn nice. If you aren't fully enjoying it, something must be defective. The casing certainly sounds like it is. The camera: I recently took a short trip and only brought the phone as my camera. Before, I didn't like the camera so much. After spending time with it, I grew to like it quite a bit. It isn't an amazing camera, but it still gets pretty good shots. Maybe your settings need some tweaking, or you got a really bad unit and the camera is defective as well.
Anyway, take it back. Get yourself a perfect One. :thumbup:
Sent from my HTC One using xda app-developers app

ataft said:
Cool to the touch? Do you have massive calluses on your hands that are impenetrable to heat? I don't know if I've read of anyone else describing this phone as cool to the touch when being used.
As for the OPs phone. Return it. I've got black One and it is so damn nice. If you aren't fully enjoying it, something must be defective. The casing certainly sounds like it is. The camera: I recently took a short trip and only brought the phone as my camera. Before, I didn't like the camera so much. After spending time with it, I grew to like it quite a bit. It isn't an amazing camera, but it still gets pretty good shots. Maybe your settings need some tweaking, or you got a really bad unit and the camera is defective as well.
Anyway, take it back. Get yourself a perfect One. :thumbup:
Sent from my HTC One using xda app-developers app
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Click to collapse
Well, then fact that I'm in a room with AC probably helps too. But yeah, pretty cool to the touch. Not even warm.

Please don't feed the trolls
----------------------o('_')o----------------------
Sent from an HTC One with using xda app:
TrickDroid ROM 5.6
Bulletproof 1.10

ssasa said:
Yes I do expect here to be exactly as you've described. Maybe this is why my relationships does not last more than a year
I am also thinking of asking for another unit. But in my cowboy / banana country this really a hassle...
Click to expand...
Click to collapse
I think a lot of us forget that not everyone has the opportunity to just walk in store and get a replacement.. There's a lot of downsides to ATT and Tmobile, etc. upsides are they will most likely exchange them until your happy. At least you dont have to accept a bad one..Keep mentioning zero gap til they bring one that applies I got lucky i guess and my first one is nearly perfect.
It sounds like yours is bad enough to do whatever you gotta do to get it replaced. Good luck,

Pixel grid? Do you mean you can see the digitalizer layer? This is quite normal on capacitive touch mobiles with thin glass
Sent from my HTC One using XDA Premium HD app