Database Users

More Quality HTC engineering

High Tech Crap have once again surpassed themselves with the Wizard.
My stylus is held in by sticky tape and the paint flakes off, however even worse my good friend Alex's died a few days ago of its own accord. He thought maybe it had just run out of batteries so he plugged the charger in and within seconds it got so hot that it burned him and melted all the internal stickers off. god knows what would have happened if he'd left it.
Just a warning. Sounds like a lawsuit to me

Your issues seem atypical--I've been reading through this forum for a few months now and haven't come across a single one where somebody said their Wizard blew up/melted/what have you. Sorry you're having problems, but isn't that what a warranty is for?

Doubt the paint and stylus are covered by warranty, certainly not the paint as they know its just an issue full stop and would be replacing each and every unit constantly.

I disagree with your assessment. See here.

Well when your house burns down, don't say I didn't warn you
Doubt the paint and stylus are covered by warranty, certainly not the paint as they know its just an issue full stop and would be replacing each and every unit constantly.
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They should do. You'd think for the price these things would be built to the highest standard. They MUST know these things are issues when they start producing these. Either that or they did NO product testing. I don't understand how it passes EC quality control.
If you bought a car and the paint fell off you'd expect it sorting out. I bet the paint won't flake off the Sony Ericssion p990.
If each of us here wrote to HTC/Trading Standards/our service providers we could get a brand new handset each.
In fact, if I start a petition on here that just requires name and email address, and sent it to HTC, threatening to send it to trading standards, how many people do you think would sign it if it meant a free device for each of us?
Because TBH, I'm pretty sick of spending hundereds of pounds on HTC junk only to have it fall apart after 2 months EVERY TIME, not to mention the software issues. In fact, I'm pretty sure they're required by law to replace things like that.

mike freegan said:
Because TBH, I'm pretty sick of spending hundereds of pounds on HTC junk only to have it fall apart after 2 months EVERY TIME, not to mention the software issues. In fact, I'm pretty sure they're required by law to replace things like that.
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I am really sorry to hear about your issues. However, you must understand that the K-JAM is nowhere near the Casio E-200 as far as quality is concerned. I went through 3 E-200's and the product line was so bad, Casio eventually pulled it off the market and not soon later exited the PPC market altogether.
I am on many forums and have heard relatively few complaint other than the standard stylus-loose issue and maybe just a complaint here and there that the paint on the blue "E" for internet explorer came off. Considering that the Wizard comes from Imate, T-Mobile, 02, DoPod, etc it seems relatively few people have the same issues as you mention. Personally, I beleive either you treat your device harshly or you got one from a bad production batch. I have had my K-JAM for 8 months already, and aside from the stylus being loose nothing else is wrong with the device.
If you are that dissapointed, get on the phone with support and demand that you want a replacement unit. Tell them exactly what you complained about here that you didn't expect such an expensive device to peel and chip. See how that goes.

Please read properly.
My device is fine. I was talking about my friend's device. I assure you, I take excellent care of mine.
My point was that there should be safety mechanisms to prevent things getting so hot to the point that they melt and pose a fire risk, no matter how badly you treat it (which he didn't).
The only faults on mine are the loose stylus and the flaky paint -both known problems. My point is that for £400 you shouldn't have to put up with either. I mean, if you buy a cheap, low quality phone for £20 I bet the paint wouldn't flake off, so why do HTC who charge so extortionally for what should be quality products be forgiven for cutting corners and selling shoddy hardware?
Also, it's only because of the gurus on here like Vijay and Buzz that our devices work at all. We shouldn't have to rely on these guys working volentarily to try and patch up the bugs left in by HTC/Microsoft. It's not even like the odd bug; EVERY SINGLE ROM is full of serious errors that HTC know are there and affect even basic functions. I am grateful to buzz/vijay, but it sholdn't be their job to do it. They don't get paid to do it. For the price we pay, you should expect maybe the odd bug, but not some of the ridiculous and obvious errors that HTC sell these devices knowing about (talking more about the BlueAngel/Universal really, but alot of people report Wizard bugs too)
Also, saying a device by another manufacturer is worse does not justify making a sub-quality product. If the paint flaked off you car, I wouldn't try and defend it by saying that the wheels fell off mine so you should be happy. That's ridiculous. you paid alot of money for a product which you should expect a certain quality from.
I think if just a few hundered of us petitioned, threatening to involve trading standards, it might just give HTC a kick up the arse, show them that we won't just put up with this stuff because they can't be bothered fixing it and get them to put a little more effort into ensuring the hardware and software quality of their next device.
Viva la revolution

Sleuth255 said:
I disagree with your assessment. See here.
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That maybe so but it doesnt change the fact that the paint flakes off.
What would the conversation to support go like ?
Consumer " Hi I bought a device from you and the paint is flaking off. "
Support " Yes but the device will survive should it be dropped in water "
Consumer " Really ? "
Support " Yes. "
Consumer " I didnt realise. Sorry to have troubled you. "
:roll:

right.... I guess I deserved that....
I'm actually wondering if HTC actually makes all the various cases for these devices. Or, do they sell the basic insides as an OEM provider and the end seller provides the rest. This wouldn't apply to Qtek devices of course as these probably would be completely produced by HTC.
Case in point: I'm not aware of paint peeling or loose stylus issues on the 8125. Perhaps somebody can correct me here.

now this is funny!!! I have not had any problems with the phone yet. But i would sign if anyone started it. I will stand by my boys in arms hehehehe
but i do think there is a diffrence between a car and phone, that the phone takes alot from being in a pocket or something ( how about we all put car paint on our phones) and a car is made to withstand rain and so fore. But i do think that it should be abit better for the price.

mike freegan said:
Please read properly.
Also, saying a device by another manufacturer is worse does not justify making a sub-quality product. If the paint flaked off you car, I wouldn't try and defend it by saying that the wheels fell off mine so you should be happy. That's ridiculous. you paid alot of money for a product which you should expect a certain quality from.
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I seem to remember the old Citroen BX's cost a lot of money in their day and the paint flaked off... people still bought them though.... and they still worked... not to mention the fact the wheel could fall off and it would work too :lol:
seriously though. i agree that the paint flaking is a bit of an issue, and the stylus not seating properly is poor design. I do think however that fighting via a petition for them to replace our devices with equally as faulty devices is a waste of time. Example for this is my friend and I both have owend smart roadsters. they both slightly leaked as with nearly all cabriolets, but he moaned and demanded they fix it (i didnt!)... it went in for the supposed leak fix and came back worse than before and he had to reject the car (upsetting himself at the same time because he really loved that car for what it was). I just dont quite see why i would want to cut my own nose to spite my face right now

Cry me a river, this is what is known as the bleeding edge.
Look what you are holding in your hand, its a miniature PC with bluetooth, wifi, a phone with gprs/edge, a PDA with a full keyboard. This is an incredibly elegant device. Yes my stylus falls out but when I took it apart I was totaly impressed by the elegance of the design, flawed maybe but not the china crap I've seen. Also understand how the supply chain works. HTC contracts out with flex or foxcon or whomever which actually manufacture these, most all electronic mfg do this. So as a mfg you are dependent on the quality of your sub, yes you can and do police them but with a mobile workforce you are going to get quality issues. It's just the way the world works and as was said, that's what the warrenty is for unless of course you flashed a new rom or opened the case and voided it, then tough luck.

Well, I would agree with thompsd. I mean, HP and others have phones that work much stable, better and the paint doesn't flake off. So, why don't you just go ahead and buy yourself an HP Phone? I'm not sure about your reason, but I just can't affort an HP, and I don't really like the bulky HP (though their recent device looks promising, not sure about the price).
Hey, consider the HTC company is like.. how old? Oh man, give them some slack. I think they are pretty good in putting in so many things into such a small unit and if they aren't that good with their paint job, so be it. However, having said that, I'm still expecting them to be getting much better soon, inside out. Go ahead with your petition thing and good luck.
BTW, how does the 'easily scratched' iPod case ended?
Anyway, as for the fire thing, it is not an HTC issue only. The invincible Apple had laptop camp fire here and the mighty Dell had their contribution on the conference.
My advise is, don't leave any electronic stuff left unattented.

@ JNGold
First of all sorry for deviating from the true subject of this thread.
I am glad that you are happy with the build quality of your wizard. Since you have been using your device for 8 months I would like to know if the keyboard sliding mechanism is showing any signs of wear / looseness. I am interested in this because previously I owned the i-mate pda2k (HTC magician) and over few months of use the keyboard became quite loose to the point that it would slide open by its own weight if held vertically.
I am now considering going for the HTC TyTn once this is out. My only apprehension is the quality of the slide mechanism and your comments would be really helpful.
Thanks and Regards

Why do you repeat buy HTC if you're having such issues with their devices?

My point is, if HTC can do such an excellent job (and it is excellent) of getting so much technology into such a small space, and charge so much for their devices, why not just spend the extra 5 minutes to make sure the paint doesn't flake off? I don't understand why they think they can sell something which is faulty.
It's a device designed to be mobile and carried in a pocket (hence pocket pc/windows mobile). For £400 you are entitled to expect that the paint will be to a reasonable quality like EVERY other phone on the market.
I have just noticed that every HTC device has a whole host of small flaws that could be avoided so easily and at no extra cost, if they just thought about what they were doing. My friend has programmed for Windows Mobile and he tells me that they know its full of bugs and clashing scripts because of a lack of cummunication between departments, but they just release the software anyway, where an extra couple of days resolving the clashes between each application would solve the problem.
I mean, someone's worked really hard making all the hardware fit in the case which is the difficult part, but then not bothered designing or testing the stylus issue, something which is obviously gunna suffer from wear and tear.
I don't want a replacement device, but I just think that if we scare HTC/our service providers a bit with threats of trading standards, and show that alot of us are interested then it might make them spend the extra couple of weeks testing their next device and making sure it works well before they sell it.
I mean, the Sony Ericsson P990 does everything the wizard does, and more, but I bet they made sure the paint doesn't fall off and the stylus stays in. high functionality does not have to mean low quality.

Err... Can't speak for the p990 but the p800 I had suffered from peeling paint and stylus issues as well (cracking styluses, styluses that fell off) as well as a notorious keyboard design that actually worked until you put it in your pocket and broke the two tiny tabs that held the top of the keyboard away from the screen. So Sony-Ericsson isn't the acme of product perfection you hold them to be.
The only peeling paint I have had with my wizard has been the qtek label on the bottom. Which to me was no great loss.
To me the biggest issue with this phone has always been the software. Which honestly has improved dramatically since the 1.x firmware days.
I knew going in that the wizard had the potential to be a disaster of a phone hey lets see, an innovative package and feature set and new software from Microsoft is quite the triple threat for product mayhem but 9 months into it I have little to complain about.
That may all change tomorrow when the phone decides to self-whimilate or some such thing. but for now I'm content.

They're not hot pixels, it's dust!

Okay, so I've had a few Heros and sent them all back apart from the one I have now. The main reason for returning 5 Heros so far, was the quality of the screen. Basically there was dust under the screen. I initially thought it was stuck pixels but I'm now certain it's dust.
Dust is visible during the boot animation. It looks like stuck pixels; really bright little points of light. The reason they're visible during the boot animation is because for some reason, the backlight is up full when the phone boots. This will highlight little specks of dust which may not necessarily be visible at other times.
Now, I've noticed another type of dust speck. This kind is visible when the phone is off, or in sleep mode. This type of dust speck is lit by ambient light, so it is visible only when the screen is off, or showing a black image etc, in bright daylight.
So logically, this would lead me to believe that there are at least 2 layers of screen into which dust can find its way and consequently show itself up differently; either highlighted by the screen backlight (like during the boot animation) or highlighted against the screen by ambient light.
When I got the Hero I'm currently using, I was glad to have finally received one with no screen dust. 2 days later, and I have 2 specks of dust, one of each type, both on the left hand side of the screen. This is B.S. because I'm obsessive about screen imperfections, and if dust is getting in now then what's it gonna look like in a month, or 10 months?
Why do HTC have such bad quality control? Or why have they made a screen that isn't sealed so any dust, lint or any other pocket sh*t combination thereof can get inside and irritate the hell out of me? This makes HTC look like amateurs. My SE P1 has sat in my pocket for 2 years and still has a visibly perfect screen.
I am now considering disassembling the handset to impliment my own cleaning and sealing of the internals. Does anyone know if there exists in circulation a technical manual for the Hero?

I had a feeling they weren't hot/dead pixels - 'cos they're only noticable to me when I adjust the viewing angle and blast my brightness up to full and on a black screen/image.

I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.

tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
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and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack

My Nokia E71 had the same problem. The screen (what you think is the screen) is a protective glass/plastic sheet and the dust can get behind it (between it and the lcd). I only got it sorted when the dust built up so bad and it took the repair shop about 15 minutes to fix.
spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
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spacecat said:
and who cares what you think?
Its actually a cracking phone despite some teething problems and i have had some, many people have had NO problems at all.
Its NEVER sensible to buy any new product when it first comes out as you often get initial 1st production run issues, especially in complex devices
so your basically talking out of your crack
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No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.

I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months

tatwamasi said:
No need to be rude.
On topic, I'm not sure how many more things need to be wrong with this handset before you'd agree with me. Aside from the all the hardware faults being reported people are recommending turning off widgets and apps (what's the point in multitasking if it takes twice as long?) and deleting parts of the OS to get it to run at something approaching smoothly. I know there are updates due but right now pretty much anything you want to do with the phone seems to be flawed. (funnily enough I'd finished typing the "anything" before my phone displayed "a" on the sceen).
Fair enough if you're loving it (though I could uncharitably say who cares what you think) but there's no way I'd recommend this phone to a friend.
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spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
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tatwamasi, I know you are right with some points about the hardware faults and all but i guess ( i wont say i think ...lol) that every new phone that comes out at one point has them.
Buying a product just after its release is a risk to take if you know what i mean but hey who cares as long as the warantee is there
anyway, i think the htc hero is a great phone. Its just that many of us had high expectations. too much maybe. Many of us complain of the lag and stuff... so far i havent used any smartphone without one. of course you might mention the "iphone" to me but let me just say that i prefer a laggy phone with the capability of running applications on the background than a smooth one without the multitask capab.
Like spacecat said, i am sure there'll be an update to fix these things.
Cheers!!!!!!!

Here here!
Awsome Handset! Awsome O/S!
Teething issues to be epected with all devices of this stature!
and if you implement the correct apps and methods your lag issues are solved! (e.g swapper + Taskill) Simpuls! Worked for me
I know as I, most of the guys here on XDA have been running winmo for donkeys and android is a breath of fresh air!
This is XDA-DEVEPLOPERS lets stop *****ing and do something productive.....
P.S.... come on, really Dust in the screen you evven admitted you cannot see it while in normal operation

spacecat said:
I think you should accept that your talking crap, go on any site about any new tech and people are slagging it off this works that doesnt etc etc.
You will also find lots of people saying its great.
Now your backtracking on your own post , what if the update makes its great your going to look an even bigger twat than you look now.
Phone has been barely out a couple of months
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In no way did I backtrack. I can't be bothered to argue with you though. Bye!

tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
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Let me know of a product that doesn't live up to what was promised. Oh and please explain your meaning of 'promised'

Can I be the ref here and step in with some points that can't really be denied.
1. Dust under screen: Unacceptable. Heard of quality control? Shoddy screen manufacture is fine, even expected in a handset from Tesco that costs £10. Not in the £400 HTC Android flagship.
2. Screen gap. Also unacceptable. I don't even need to explain why.
3. Early adoption = expect problems. I disagree. This is true in practice but not in principle. I didn't pay £400 to be a beta tester. If you can't get the tolerances/design/software sorted out for the first batch then don't sell any until you do.
I'll be the first to say that the Hero is one of the best handsets out there if not THE best, but these little manufacturing issues are a huge fail.

I feel your pain.
Since over a month I want to buy the HTC Hero. At different shops I checked about 7 or 8 devices - all had at list a single dust spot under the screen.
Completely agree with you, that is unacceptable. It doesn't take much in the manufacturing process to secure a dust-free environment.
So, as long as HTC is not able to provide a dust-free screen, I won't buy a HTC device.
I'll have another look at a new shipment when my dealer calls me. That will be it.
Dust under the screen is very irritating especially in bright daylight.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.

panmores said:
I feel your pain.
My eyes get fixated on it, can't help it! How much easer can life be for others who just don't care or just don't see it.
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Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.

deeren said:
Well i have no dust under the screen. ( touch wood touch gold) . Maybe because the protective shield i applied on my screen goes slightly beyond the screen, thus covering the gaps and everthing. It is hardly noticable if u ask me.
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For most peoples' cases, the dust was there before they received the phone - i.e. during the manufacturing process. For me, the dust is not such a big deal as it's not causing any problems with my day-to-day usage. Only when the dust starts to cause dead pixels, will I worry. But for now, I'm loving my Hero (even more so, now with Paul's latest 1.4.1 custom ROM) to bits!

tatwamasi said:
I think it should be accepted that the phone is a load of crap and that it's not going to be able to live up to what was promised.
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lmao, spoken like a true sadass.
Fact is when a phone comes out for the first month it isn't really what anyone expects, phones are always hyped up to be more than they are, or how would they sell? Happened with the Touch HD, Touch Pro, Touch Diamond, Touch Pro 2, heck, it was even with the iPhone for much much longer till Apple pulled their finger out.
The recent update from MoDaCo (1.4.1) has vastly improved things, and this isn't even the official update and its only the 1st update.
This phone lives up to my expectations because I was on earth, not somewhere out there drifting in space.
There are still issues with the phone, but like with all custom roms, they address the problems. Thanks Paul and all the developers / users out here who are feeding back problems to HTC and then fixing them for us great owners.

Oh, back on Topic. I had one spec which only showed on startup, but its gone now so I guess it was just dust. I wasn't bothered though, couldn't tell it was there in use.

Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.

I had initial issues LED failure, but it has since been repaired and the video playback is poor.
Otherwise im loving it , great form factor/design balance between screensize and phone size.
internet is superb on the browser and tethered to my laptop,
phone calls and messaging/emails work great and im lovin the apps and market place.
Love the customisable 7 screens no lag that i have noticed.
Best phone i have ever had YES perfect NO but what is..... if the update improves the video i dont know how i could fault it right now

tatwamasi said:
Oh come on, worst reception of any handset I've ever had (across 5 separate Heroes) and build quality standards through the floor are the hallmarks of the Hero in my experience.
That's not taking into account the software issues (which I could stomach knowing that there's an update on the way).
Sorry if those things are to be expected, it's just that I've never had so many issues with a handset, but apparently it's standard? Oh well, welcome to your world then, I guess I should expect nothing to work when I buy it and hope it gets sorted later. It's unfortunate that this has been my introduction it's just that previously, everything did just work! (With the exception of the crappy camera on my W960i, that was much better after the update).
I appreciate that people feel some kind of bizarre emotional attachment to their purchases but I don't get why they'd say "I happened to get a good one so it doesn't matter! You have no right to be disappointed" when the issues are real and out there.
Perhaps it was naive of me to expect my text messages to arrive, for video playback to work and for me to be able to make phone calls on my phone (especially when the same SIM delivers decent reception in the same spot in another phone) but it does significantly diminish the experience for me. Camera's better than I thought it'd be, I'll give it that.
Either way, I'm not crying about it and my comment was meant to be flippant. Allowing myself to see my phone as a piece of crap that isn't going to work properly has given me the opportunity to chill out about it and not get annoyed. It's just a phone, oh well. I was hoping it'd be able to replace my iPod but I guess it won't be able to.
And that is how I made peace with the Hero. With any luck the significant issues in software will be sorted in the update. Until they are, I don't think I could possibly recommend it though and right now, I think I should have got an iPhone. C'est la vie.
Was that spoken like a true Sadass? Hope you got a big laugh if so.
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Hold my hands up on that one, I thought you were only talking about software issues, not hardware, so I apologise.
I completely understand where you are coming from regarding hardware, seems HTC have had issues on a couple of their latest phones, Diamond 2, Pro 2.
I had a Touch Pro 2 and after the 5th, I gave up and got a refund. The hinges were loose, faulty, slack. The screen had actual dead pixels. Keyboards faulty. Screen loose.
Other than moving back to my Touch HD which was perfect in every way (after having custom rom made, and it really needed Windows Mobile 7 to make it perfect), I thought the Hero was the next step.
Hardware wise, for me, it is. It is perfectly built, feels solid in my hand, screen nice and clear, reception perfect for me (same as all other HTC devices I've had and my iPhone 3g).
I know some people have had major issues with phones and the majority seem to be the people with Orange's Graphite branded phones, gaps in screens, poor reception etc and it must be certain production lines causing the issue.
Hopefully more roms coming out will make the software spot on, but as for hardware, they all need sending back as £400 is a lot for a phone, like I said about the Touch Pro 2, when your paying that much for a phone you expect it to be perfect (hardware).
Aside from the hardware, there is so much achieved in this latest update from MoDaCo (1.5) and more and more software on the Market everyday, software will be 110% in the near future.
Hope your hardware issues get sorted, send it back!!

Just Returned My N1

I just returned my N1 that i paid full price for.. my screen had 3 scratches as well as some on my camera lense
so i decided i would take the loss and later down the line maybe purchase the bravo or another N1 depending on how i like the bravo.. for now im stuck with my G1 with a cracked screen.. id use that any day over my iPhone 3g..
anyone else return theirs?

Huh? You returned it because you scratched the screen and camera lens? Why?

not just because of the scratches.. i had the 3g issue and a little dust.. i heard about many people having problems getting their warranty replacements, receiving phones in worse condition than the one they had and whatnot. so i just decided to return it . im kind of happy now because i can wait for the Bravo and maybe the HD2 hopefully without the strict subsidy policy

Ah, ok, the HD2 is a beast and should have a better subsidy policy since T-Mobile will be selling it directly, and they will be doing the same with the Bravo(if the rumors are true they are getting it).

(Sorry if anyone's heard me say this before)
If you read here, and a lot of support forums, you're going to hear mainly about people with faulty N1s. Many of us have phones that work perfectly. There was a poll up briefly about the dust and something like 31 had no problems, while 3 had clicking and 8 had dust (And this, given that the title of the poll probably attracted people with clicking or dust).
So, just a reminder that the majority of N1s are in great shape. Furthermore, this seems (to me) to be the most resilient piece of portable electonics since the Game Boy Color. I have never used a case, and only used a screen protector for the first few days, and the phone still looks like it just came out of the box. No smudges or scratches to be found.

kozm0naut said:
So, just a reminder that the majority of N1s are in great shape. Furthermore, this seems (to me) to be the most resilient piece of portable electonics since the Game Boy Color. I have never used a case, and only used a screen protector for the first few days, and the phone still looks like it just came out of the box. No smudges or scratches to be found.
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Click to collapse
Couldn't agree more.

Mine's in perfect condition too, or at least there isn't any fault that I can identify yet. Plus my phone held on to 3G signals better than my wife's iPhone 3GS (same starhub network).

Mine went from US to UK and from UK to Portugal and I don't have any problems with it, I'm loving the phone btw

tada116 said:
I just returned my N1 that i paid full price for.. my screen had 3 scratches as well as some on my camera lens
.....
for now im stuck with my G1 with a cracked screen.. id use that any day over my iPhone 3g..
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Click to collapse
You really need to take better care of your phones. 3 scratches on the gorilla glass in under 2 weeks? A cracked screen on the G1 I could understand after a year, accidents happen. Still I see a pattern here.

r3pek said:
Mine went from US to UK and from UK to Portugal and I don't have any problems with it, I'm loving the phone btw
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Click to collapse
Hi
Can I ask where you bought it and if it was eBay who was the seller?
Regards

JanetPanic said:
You really need to take better care of your phones. 3 scratches on the gorilla glass in under 2 weeks? A cracked screen on the G1 I could understand after a year, accidents happen. Still I see a pattern here.
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Click to collapse
I'll admit that this also crossed my mind the first time I read this thread.
Did you return the phone because of the scratches or some other issue? Will they even take the phone back with scratches?

I will probably return my phone next week. I had it then for three weeks. I have the 3G issue and the touchscreen issue as well. I am really disappointed because of the lack of response from Google and HTC. I don't want a replacement because if you look at the poll 40% of the phones seemd to be broken. You get a refurbished one as a replacement so it is really likely that you get anoter lemon. How can they refurbish phones if they don't even know if it is a hardware or software problem?

rossiscatch said:
I'll admit that this also crossed my mind the first time I read this thread.
Did you return the phone because of the scratches or some other issue? Will they even take the phone back with scratches?
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Click to collapse
i babied the phone, kept it in a separate pocket than my keys for the most part.. and 3 hairline scratches in 15 days was ridiculous .. no idea how it happened
i returned it partially how easily scratched, 3g issue, dust, warranty problem with unlocking the bootloader , and also the hopes of a better/cheaper phone coming out soon subsidized by T-Mobile.. the N1 is an amazing phone.. but because of how new it is i think it would be better if i just waited a little bit.. i am still waiting to get the conformation from HTC on if they will accept it in its current condition.. its really not that bad they probably wont even notice it

Just wondering, those of you planning on returning it after the 14 day return policy window, how are you going about that? Do you live in California or is HTC/Google cutting you slack because it has issues?

JanetPanic said:
3 scratches on the gorilla glass in under 2 weeks?
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Click to collapse
Has anyone confirmed that this has gorilla glass from an official source? I've seen a lot of conjecture - mostly from people referencing the "scratch test" video - but no official word from anyone involved in the manufacture or teardown of the phone confirming the gorilla glass part...

i dont think it's gorilla glass.. i had iphone 3g for 1 and half years and had no scratch at all.. my N1 i had taken good care and never dropped once! but somehow i got 1 hairline scratch.. don't really trust that video..
N1 screen will scratch and i am thinking of returning it too.. the build quality seems to be not good

pikaphebat said:
i dont think it's gorilla glass.. i had iphone 3g for 1 and half years and had no scratch at all.. my N1 i had taken good care and never dropped once! but somehow i got 1 hairline scratch.. don't really trust that video..
N1 screen will scratch and i am thinking of returning it too.. the build quality seems to be not good
Click to expand...
Click to collapse
how so? I have no complaints about my build quality.

Lol, people...

I have the 3G issues And touch screen issues.. I have a SMALL piece of lint that seems to have found it's way into the phone and is about to get onto the screen... for now it's just to the side of the screen but visible.
Coming from a iPhone 3G I simply can't type even near as close to as fast on this phone and my god does that annoy me! When I type fast the keyboard does all kinds of crazy **** and I get so frustrated... if I go slow and use a more pressure so more of my finger hits each key it's fine... but I'm typing way slow then and it's just not worth it.
Another thing, I require good Microsoft Exchange support... I can get around not having direct calendar support, but the fact that forwarded emails show up as attachments pisses me off to... I'm close to sending this sucker back (I'm in CA and have up to 30days)... soooo frustrating.

tropmonky said:
I have the 3G issues And touch screen issues.. I have a SMALL piece of lint that seems to have found it's way into the phone and is about to get onto the screen... for now it's just to the side of the screen but visible.
Coming from a iPhone 3G I simply can't type even near as close to as fast on this phone and my god does that annoy me! When I type fast the keyboard does all kinds of crazy **** and I get so frustrated... if I go slow and use a more pressure so more of my finger hits each key it's fine... but I'm typing way slow then and it's just not worth it.
Another thing, I require good Microsoft Exchange support... I can get around not having direct calendar support, but the fact that forwarded emails show up as attachments pisses me off to... I'm close to sending this sucker back (I'm in CA and have up to 30days)... soooo frustrating.
Click to expand...
Click to collapse
Check out TouchDown for you exchange support, it is brilliant! It is well worth the money, but if you really don't want to pay for it, it has a 5 day trial, and you can re-use that trial as many times as you want, you just have to set it back up again.
For texting, try out the voice-to-text software, really good! As well, if you keep it and root, you can get some much better keyboards really easily, and I want to say even without root you can get the some of them(not sure what is currently available for keyboards, haven't looked into it much yet).
Of course, if the phone isn't your cup of tea, it isn't your cup of tea.

Manufacturing Imperfections (Sketchy Build Quality)

Alright, so right off the bat I just want to say that this isn't a doom and gloom thread (I hope), but it's an issue I wanted to ask you guys about since I'm on my 2nd phone now and I've had cosmetic issues with both. I want to love my phone, I just want one that won't give me problems first! I will post pictures soon, to show you guys what I'm about to describe below.
Both phones have had minor (but very annoying) imperfections involving the casing. My first phone was the most problematic. First off, the battery cover did not sit flush. I did not realize how much of a difference this made in terms of build quality until I got my second phone. My 1rst phone would creak and click when pressure was applied to the back and it just did not seem like a very sturdy device. This was not the case with the second phone (which had a back cover that fit perfectly) as there was no creaking or clicking, it felt rock solid just like its supposed to. Also, there was a small chip and discolouration of the teflon coating on the bottom left front face of the first phone. Again, nothing major but still not something that I was not pleased about given the price of the phone.
Unrelated but my first phone also had the purple tint issue which is the main reason I returned it and bought a new one (I couldn't outright swap because I don't live in the US). My second phone came in and luckily it did not have the tint issue. All I can say is WOW, what a difference it makes having a proper screen!! The black colours actually look crisp and dark, and there is absolutely no tint at low brightness.
So the screen was good. I checked the bottom left hand to see for any issues with the teflon, and there were none. I checked the backplate and like I mentioned earlier, it was perfectly flush. So far so good BUT.. again there were some cosmetic issues! Along the left side of the phone there was a tiny chip and some of the grey finish was off. Also, on the back, the bottom teflon piece did not sit flush with the rest of the device.
Once again, these are minor yet annoying things (but who knows, maybe I just have OCD!). The big issue from the first phone was the screen and the creaking, both of which are resolved with the second device, but I'm i'm contemplating whether I should return this one as well to go for one that is "perfectly built".. I mean, if this phone was store bought I would have no hesitation. I would just go there and make them open the boxes until I found a device that had no imperfections.. But it's just a real hassle having to continually ship my old device back, purchase a new one (while waiting two weeks to get credited back my $600 for the first device), and waiting for it to arrive. I also don't want to risk getting another phone with the purple tint issue..
Sorry for the long winded post, but basically what I wanted to ask was do you guys have any manufacturing imperfections with your phones??. I'm not talking about faulty screens or weak antennas, but actually design or cosmetic flaws. Do you guys have any and have you learned to just accept them or have you returned your devices and successfully gotten the "perfect" device.
Thanks, and hopefully I can get some pics up soon. Feel free to post your own so we can compare!

I got mine for free at this year's Barcelona MWC and luckyly i've had no issues whatsoever regarding hardware or aesthetics. An I say luckyly because obviously if I haven't bought it and I don't live in the US I would most definitely not get it replaced.

jasrups said:
Sorry for the long winded post, but basically what I wanted to ask was do you guys have any manufacturing imperfections with your phones??. I'm not talking about faulty screens or weak antennas, but actually design or cosmetic flaws. Do you guys have any and have you learned to just accept them or have you returned your devices and successfully gotten the "perfect" device.
Click to expand...
Click to collapse
So which are you really looking for? Manufacturing defects or design flaws?
Are you looking for functional defects or cosmetic only defects?
Are you look for process-gone-completely-wrong defects or are you looking for minor imperfections resultant of process variation?
It is certainly possible to have a bad screen or a bad antenna as a manufacturing defect. There is also minor variation in any manufacturing process - this is normal. The trick is to keep the variation controlled well enough that the process consistently produces acceptable quality product. Note: No manufacturing process produces perfect parts, and minor imperfections are not necessarily defects. Normally, a design flaw impacts manufacturing quality only if the design requirements are too stringent for manufacturing capability.
I know you started out saying you did not want yet another thread bagging on the N1, but without clearer objectives, you've left it wide open for just that.

Mmm I love the build quality, it's very rigid and solid.
There is one imperfection that I noticed like 3 weeks of constant use.. The bottom piece, the one with "htc" on it, is a little bit more raised on one side (in comparison to the silver band on the back) than the other side. I'm talking 0.5mm difference that you can't see, only feel when comparing.
I'm writing that off as absolutely negligible and too tiny to even think about.

DarkDvr said:
Mmm I love the build quality, it's very rigid and solid.
There is one imperfection that I noticed like 3 weeks of constant use.. The bottom piece, the one with "htc" on it, is a little bit more raised on one side (in comparison to the silver band on the back) than the other side. I'm talking 0.5mm difference that you can't see, only feel when comparing.
I'm writing that off as absolutely negligible and too tiny to even think about.
Click to expand...
Click to collapse
Same here. I thought about popping it off (it's just retained by a couple of clips) and attempting to re-seat it, but I see no problem with it. It's not like the 2nd batch of the iPhone 3G, where there was 1mm gaps between the plastic back and chrome bezel. I'm shocked no news blog picked up on that, it was fairly widespread.

ATnTdude said:
Same here. I thought about popping it off (it's just retained by a couple of clips) and attempting to re-seat it, but I see no problem with it. It's not like the 2nd batch of the iPhone 3G, where there was 1mm gaps between the plastic back and chrome bezel. I'm shocked no news blog picked up on that, it was fairly widespread.
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Click to collapse
Well it's the almighty apple, they don't wanna disappoint their readers that the calculator that they paid $500 for is also cheaply built.

I have a question that (um..) kinda relates to this. I'm having a hard timing saying this so bare with me. You know when technology is first released that is has alot of problems and bugs but overtime it seems that the problems die down because the companies that produce the phones (xboxs, iphones, ps3, etcs) get smarter and make things differently or better...
Well my contract with t-mobile is up in 46 days and I was planning on getting a nexus one. I don't plan on getting it engraved. My question is that do you think my phone will be made when I order it or do you believe its been sitting in a warehouse since March 26th (guess) just waiting for somebody to place a call? I've seen those cool "making of nexus one" videos on youtube and figured i'd ask you guys. Thanks to whoever answers.

yup, i have similar issues. i initially thought they actually shipped a refurb unit to me. turns out i'm not the only one. now i'm not that worried

attn1 said:
So which are you really looking for? Manufacturing defects or design flaws?
Are you looking for functional defects or cosmetic only defects?
Are you look for process-gone-completely-wrong defects or are you looking for minor imperfections resultant of process variation?
Click to expand...
Click to collapse
attn1, I could have been more clear in my last statement, 'design flaw' was a vague term. I meant cosmetic only defects and minor imperfections as a result of process variation. I know that with any product that is mass produced on an assembly line you will get variation from device to device. This thread wasn't meant to bash this variation but just to compare what other people have experienced with their phones.
Like I said, my first phone was awful, it had both functional and aesthetic problems. My second phone seems to be fully functional but still has a few (albeit minor) aesthetic imperfections. I must say though, I got my Brando Gel case in today and it looks great on the phone! It covers up the unevenness on the bottom teflon piece as well as the blemish on the left side of the phone very nicely.

My nexus came with a scratch or bubble on the inside of the screens glass. They told me i'd get a refurb in exchange(even though it's about a week old), I told them i'd think about it. Think i'll be calling back and demanding a brand new device.

ihearttreo said:
My nexus came with a scratch or bubble on the inside of the screens glass. They told me i'd get a refurb in exchange(even though it's about a week old), I told them i'd think about it. Think i'll be calling back and demanding a brand new device.
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Click to collapse
That kinda scares me because I'm picking up a nexus one in 46 days (contract with t-mobile will be up then) and I dont want something like that to happen to me. I'll keep my fingers crossed. I would demand a new one too

Have had no issues with mine until yesterday when the trackball stopped scrolling left. Refurb sans engraving rolling in tomorrow. All told still much better quality then my G1 or Blackberry.
Sent from my Nexus One using the XDA mobile application powered by Tapatalk

No tint nothing amiss as far as build quality that I can notice. This is the best built (visually and as far as any creakiness or such) phone I have ever owned and the first one I have had without any perceptible flaws out of the gate.

OK! So to all of you who has a Nexus One with cosmetic imperfections on the BOTTOM plastic piece on the BACK, with the labeled HTC, i may have a cure for you.
So, with me I HAD a slight imperfection on the right side, about a 1mm gap. It was annoying and I have some slight OCD (used to be worse). One day last week or so, that part of my phone became VERY hot, probably 101-105℉. While that plastic was hot, it was a little bit bendable. I used a rather large amount of force, and over about three times of doing this, the plastic is flush with the metal, and the rest of the phone.
So try that if you're super partial to your device like me. Or if you dont wanna deal with HTC, like me.
ZachTM

"refurbished" sounds bad but really its a more taken care of device isn't it? It's been tested to a further degree so its more likely to come without flaws perhaps or am I reaching?

DMaverick50 said:
"refurbished" sounds bad but really its a more taken care of device isn't it? It's been tested to a further degree so its more likely to come without flaws perhaps or am I reaching?
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Click to collapse
no. you're reaching high... its been refunded and fixed.. haha
so you are using someone else's phone who now owns probably a new device. brand new is the way to go, especially if your device is a week old...

Thinking about picking one up tomorrow. Are defects really a huge issue?

The forums seem to be full of "Do you have defects?" posts, with tons of responses citing things like the screen being unattached from the case, dead pixels, auto rotate that doesn't work, a screen that is cracked even from a 2 ft fall, etc.
I'm just wondering if the devices they're shipping now are any different than the very first batch? Have they tried to fix any of these problems, or are these problems so rare that they're not doing anything about it? I hear that Google has a fantastic customer service policy as long as you get it from the Play Store and NOT Gamestop/retail, so I'll definitely be getting one straight from google.
Are these problems something I should worry about? Has Google done anything about them so far?
Thanks! I'm really excited to own this guy... hopefully no issues

They are NOT a huge issue. Remember that people with problems are much louder than those who are happy.
The biggest issue seems to be the slight screen lift on the left side of the screen. My device has it, but it doesn't bother me at all. And if the screen cracks in the future because of it, I will just get it fixed by Asus under the warranty.

wontstoptalking said:
The forums seem to be full of "Do you have defects?" posts, with tons of responses citing things like the screen being unattached from the case, dead pixels, auto rotate that doesn't work, a screen that is cracked even from a 2 ft fall, etc.
I'm just wondering if the devices they're shipping now are any different than the very first batch? Have they tried to fix any of these problems, or are these problems so rare that they're not doing anything about it? I hear that Google has a fantastic customer service policy as long as you get it from the Play Store and NOT Gamestop/retail, so I'll definitely be getting one straight from google.
Are these problems something I should worry about? Has Google done anything about them so far?
Thanks! I'm really excited to own this guy... hopefully no issues
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Click to collapse
Don't get all paranoid about issues with ur device lol, just look for screen lift and dead pixels. Other than that enjoy ur new tablet
Sent from my Rooted, LazyPanda, White "Destroy Mode" Evo

Nospin said:
They are NOT a huge issue. Remember that people with problems are much louder than those who are happy.
.
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+1

Made sure I got one where it is easy as pie to return and that was Walmart. So far mine has been great and I've had it a little over a week and I used it ALOT each day to make sure.

Coming from someone who's screen cracked in my hand, I still can't hold that much of a grudge against the N7. Lemons exist and always will, even in the holy iPad lineup. Just check your device when you pick it up (preferably from a B&M store for easy returning) and if it's good, carry on.
Granted, I'm still a little miffed at ASUS over the whole thing, as I had to really fight to get my tablet fixed, but it's done and almost here at my house. We'll see how the re-unboxing goes. :good:
(fyi, according to the watering hole a good chunk of the N7 complaints may have stemmed from Apple fanboys making accounts just to spam fake issues, seemingly to take credibility away from the N7... lame)

i was also very worried with all the bad news about the nexus 7 but after close examination i have found very minor screen lift but everything else has been perfect
my ipod touch had a creaky screen and my tf101 had some screen lift and creaking but nothing bad came of them.
be sure to fully check it for peace of mind if nothing else but most of all enjoy it and test everything good about it too