Related
Like me, many of you have send support emails (via their website) to Elocity. And
like me, I'm sure none of you received responses. Well, that has change as of today.
In response to a message I sent them on 05-Jan-2011, I received the following email. I find this quite amusing and still don't expect them to write back:
Thank you for your web-submission. There has been a routing problem on our servers and we have not been able to respond to these submissions in a timely manner. We have since rectified the problem and are working to answer your submission as soon possible. Do bear with us over the next few days as we address each of your queries.
Please be assured that your inquiry will be addressed and appreciate your patience in this regard. We sincerely apologize for the delay in responding.
Meanwhile, you may also check the FAQs on our website where you might find the answers to your query. Please visit http://www.elocitynow.com/support_faqs.shtml
Let us know if you have any other question. Thank you once again
Team eLocity
Call us Toll Free at (800)-206-6423 - CT 9am-5pm M-F
Visit us on www.elocitynow.com and Facebook
Yeah, it is somewhat amusing, I was just posting about the auto replies that started coming today. I think they need to pay Dexter nicely and give him one of each tablet they plan to release. He's given their product more support than they have and doesn't even own one.
sdialect31 said:
Yeah, it is somewhat amusing, I was just posting about the auto replies that started coming today. I think they need to pay Dexter nicely and give him one of each tablet they plan to release. He's given their product more support than they have and doesn't even own one.
Click to expand...
Click to collapse
I couldn't agree more! They should be compensating Dex for all the hours he's put in to improve their a7.
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
also reply to this thread on their facebook wall. http://www.facebook.com/Acer/posts/10150179327172544
ibila said:
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
Click to expand...
Click to collapse
Yah and dont forget to mention that ASUS is kickin their a$$ on posted files and bootloader policy which is why their outsellin them even though the HW's not as good IMO.
I've lost the rag, and sent them this.
I've been up front with them but the device is mine to do with a i please...
Dear Acer Support,
I would like someone to contact me regarding the Iconia A500 tablet which i have purchased around 2 weeks ago.
I am having issues with the update which has been sent out and it will not install due to file checksums mismatches. I have been using android since the first ever handset was release and i find your methods of updating the tablet or the OS bewildering inline with every other update method for other devces up until this one. Over the last 3 years, i have NEVER had any problems updating an Android device, until now.
I would like to know how to restore my handset completely as the 'reset' option on the side of the device simply wipes the data, the integrity of the OS remains unchanged.
I need a way to factory restore my unit in order for me to receive the update, which i am assuming includes fixes for the hastily pushed out Honeycomb os and critical security patches for android holes.
If i do not receive prompt a swift technical support of an advanced level i will be returning the product as i currently view this a waste of 500 Euros. I will not hesitate to purchse the Motorola Xoom, which appears to be on Android 3.1 already...
I can be contacted on (removed) or on (Removed)@gmail.com.
I would appreciate a call TODAY, or it will be handed back today at 5.30pm.
Kind Regards,
i just did a quick reply on that Facebook link. Thnx gunnyman!
Anyone got acer contact details that we all should be emailing?
I am spamming their facebook!
I used this link:
http://acer.custhelp.com
Eddited the link as it send the questions in my name...lol.
Well...got the reaction i expected and not the one i hoped for.
Re-thinking whether to keep it or sell it in favor of the asus transformer...
Discussion Thread ---------------------------------------------------------------Response (Sherina PB) - 05/27/2011 07:27 AM Dear karim kalschoven,
Thank you for contacting Acer. My name is Sherina and Badge NumberGWSI1020. I'll be happyto assist you.
I understand you wanted help unlockingbootloader on your Acer ICONIAA500.
Currently we do not have provision to have this unlocked and we are unsure on any probable policychange on this, you may check back later to see for any updates.
For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!
Respectfully, Acer Online Technical Support
And this is my reply:
Hello, this anwser by your company inspired just me to sell the acer a500 and get me a asus transformer. I will post in the community forums and spread what Acer's standpoint is and will advise all doubters not to get the A500 if they love a community supporting brand! Great job Acer..this was the last products Ill ever buy from you!
What's the email address that we should be mailing? I found nothing on the acer contact page.
email sent...
Uninstalling a couple of apps removing the facility to update is enough for me. Always defended Acer when people have been quick to moan about build quality with their laptops but if they don't sort this out, I'll think again.
I just sent an e-mail too...
We should write a petition as they did on Motorola and HTC...
Lets all petition this. Sick of not able to install custom roms.
Sent from my Nexus S using XDA Premium App
Done!!!! Hope this helpes.
can anyone post this on Acer FB or st with a message: HTC FTW. ACER FTL
http://androidandme.com/2011/05/new...longer-lock-the-bootloaders-on-their-devices/
Also posted on that Facebook post (and mentioned how HTC has reversed their bootload lock policy based on customer feedback)
I posted too. And then had a chat with customer support, which was as unhelpful as it could get. They promised to get back to me, however I have my doubts.
Reproducing below:
-- NOTE: skipping polite introduction
Govindan Sharanji: I will certainly provide you the information in this regards ####.
AD: thank you
Govindan Sharanji: Could you please stay online for two minutes while I retrieve the information for you?
-- NOTE: at this point I had hopes
AD: Sure, no problem
Govindan Sharanji: Thank you for being on hold. I really appreciate your patience.
AD: No worries
Govindan Sharanji: I need to refer you to phone support to resolve your issue.
AD: Ok
Govindan Sharanji: Our Voice Support are available on Monday - Friday 5am- 12 Midnight.You can reach our Voice Department at this numbers : 1-800-571-2237.
AD: I understand.. However I'm not located somewhere where I have access to 1-800 numbers
AD: Can I get an email with the info?
Govindan Sharanji: Shall I email the chat session to your email ID at ########, so that you can go through the information at your convenient time?
AD: The source code for the android kernel should be made available on request, according tothe GPL
AD: No, thanks, that's not necessary. I would like to get access to the kernel source code, and I was hoping you guys could send me an email later with a link
AD: or something similar
Govindan Sharanji: Sure.
-- NOTE: Maybe there's hope?
AD: Thank you
Govindan Sharanji: ####, to conclude we have suggested to email the required information and this should help you fix the issue. If there are no additional questions on this topic, I will close the chat session.
Govindan Sharanji: Thank you for using Acer Live Chat. Please feel free to chat again anytime.
Govindan Sharanji: Have a great day and take care.
AD: One more question - are there any plans for Acer to provide a recovery image for the Iconia Tab A500?
AD: Something that would restore it to factory defaults and reflash the software
AD: And also are there any plans to unlock the bootloaders, as HTC is doing?
AD: The developer community pretty much perceives you as developer-unfriendly, and it would be great to change that
Govindan Sharanji: As of now the recovery image are not provided you can get back to us for future updates.
AD: Well.. Ok.. that's unfortunate
AD: Oh well, thank you for your help
AD: Have a nice day
Let's rock it. This is a game. All for one, One for all.
PS: Spamming their chat services now. This feeling is good.
Facebook----m, you youngsters.......................
bad publicity will bring upon very swift change
Just a word of advice, let's be polite, but firmly request our rights (re: the kernel) and show them we're unhappy about their attitude. I seriously doubt the guys in support are to blame for, so let's treat them nicely and hopefully they will escalate.
Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
EDIT: It would appear I was wrong - see post #19, and others around it
I suggest you call Asus and confirm the job before you let it go
if Asus isn't in his username then it is fake. Forum vendor reps usually are in the form (vendor)(name)
So like Asusbob
Yeah, I thought as much, although I do remember seeing someone on here who was actually from Asus, but didn't have an Asus tag before their name, and now I can't remember who it was!
I think I've been a little vague and it's caused minor confusion! There isn't a courier turning up from this guy, I have a genuine courier that I arranged through Asus officially when I filled out the RMA form, but then I had this message earlier, and was just double checking that this guy genuinely wasn't from Asus.
God knows what he's phishing for - I wouldn't have thought this would be enough detail to really steal anything from me, or phone asus and arrange a different delivery address etc. Perhaps he was trying to get me to send him my tablet!
Anyway, I didn't give him any details, so have nothing to worry about - but heads up people!
Sounds like a great way to get a free system. Strange that they are asking for everything back even the cable. I would call asus ( do NOT use the number the email provices) to verify any info they give you prior to sending my stuff.
Fake
Ryaninja said:
Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
Click to expand...
Click to collapse
It's pretty obvious he/she is a fake and scammer considering the posts made so far. I'd report asap to a mod to get this goon banned before someone foolishly falls for it.
There are a few legitimate Asus reps on here including Asus_NA. I worked with Asus_NA to RMA two devices (one died from FOTA and the other, ~99% perfect, had a problem with adjusting the backlight) and they provided me free shipping via Asus fedex delivery, they were able to confirm when my package arrived at their facility and also updated me, on here, about when my replacement will ship out followed very shortly by an email from Asus with the packing list and tracking number. My newest transformer arrived yesterday.
So if Asus_NA ends up contacting you then they're legitimate.
However, the user that sent you the message seems to way not legitimate and i'd report it ASAP. Get them banned for trying to rob someone.
The three legitimate Asus reps on these forums are Asus_NA, Eric Liu, Rich @ Asus. Their might be a fourth, Rick @ Asus. I've worked mostly with Asus_NA.
Jeez
I am glad you got suspicious. That would totally suck to send the whole setup to a scammer. I guess no place is safe. Sorry to hear you are having problems though. My second TF101, serial number B50...... works great. Good luck.
Thanks Guys, these friendly and helpful responses are why I love this forum, even if I do get the odd phishing PM!
I haven't heard anything back from that so-called Asus person, so will report that private message so a mod can look into it - anyone know who I should be talking to? I had a quick look in the message to see if there was a link to report it, but couldn't find one....
Thanks again everyone.
Scammer...
look at that persons posts
"I had the same problem, then, I call to ASUS.
Their reply is they will upgrade server by 5/20."
"Oh~ I go to the ASUS official website to find th following.
One year of Unlimited ASUS WebStorage, two USB ports, SD and Micro SD card readers for easy sharing & storage expendability
http://www.asus.com/Eee/Eee_Pad/Eee_...sformer_TF101/"
"thank you, will try on my device"
sound like a ASUS rep to anyone? Not even close.. report his/her ass
but, come to think about it, some people have made claims that when theyve spoken to ASUS, theyre clueless...lol
maybe he/she was forwarding something to you? (im trying to be optimistic..lol)
turbulent28 said:
Scammer...
look at that persons posts
"I had the same problem, then, I call to ASUS.
Their reply is they will upgrade server by 5/20."
"Oh~ I go to the ASUS official website to find th following.
One year of Unlimited ASUS WebStorage, two USB ports, SD and Micro SD card readers for easy sharing & storage expendability
http://www.asus.com/Eee/Eee_Pad/Eee_...sformer_TF101/"
Click to expand...
Click to collapse
Those were exactly the posts that roused my suspicions! I always seem to be a victim of really poor phishing scams, and as I've worked in IT for 12 years, I consider myself a bit wiser than most to scams like this!
Hell, I once got one of those Nigerian Scam emails - except it wasn't an email, it was an actual letter and had a stamp on it and everything! I feel sorry for the poor chumps who aren't a cynic like me and get caught out by this stuff!
Who should I report it to? (the Asus Scammer, not the Nigerians! )
Ryaninja said:
Hi All, I've just had a PM from one of the other forum members:
http://forum.xda-developers.com/member.php?u=4087579
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
-----------------------------
After viewing his profile - he mentions that he 'had to contact Asus Support' himself for some of the issues he was having, so I'm a little suspicious that he actually works for Asus. Needless to say I'm finding this a little unusual as the couriers are turning up today to pick up my dock, and I have had no official contact from Asus about returning everything....
Has anyone else had any PMs like this - does anyone know this guy?
Click to expand...
Click to collapse
This is fake request. We have seen several of these lately and you need to report the user to the Admin please.
lol I just noticed I have the same message so reported them:
kimi_Q is offline kimi_Q
Today, 03:55 AM
#
Default Dear Valued Customer,
Dear Valued Customer,
Thank you for purchasing ASUS TF101 Transformer tablet system. Currently we have noted your comment on the forum about the issues in using TF101 docking unit and we need your help to investigate the root cause of the issues. Therefore, we are happy to exchange your full TF101 system (include tablet, docking, power adaptor and cable) with a new one. If you agree, please reply with your name, phone# and e-mail, our customer service representative will contact you shortly. Your satisfaction is our goal, do not hesitate to contact us if you need further assistance.
Sincerely,
Customer Service Center
AsusTek Computer Inc.
darkonex said:
lol I just noticed I have the same message so reported them:
kimi_Q is offline kimi_Q
Click to expand...
Click to collapse
I got the same PM from the same user - "Kimi_Q"..
I just assumed by the broken Engrish - and all of the support posts that they were an Asus 1st line trying to point people to the proper support - but I was still suspicious..
As others have said, I'd never give any one from a forum any private info via PM (or other).
I got that pm and did respond to it. Definitely suspicious but not really very private info. Haven't heard anything further.
sourworm said:
I got that pm and did respond to it. Definitely suspicious but not really very private info. Haven't heard anything further.
Click to expand...
Click to collapse
You'd be surprised. Using just an email address it's often possible to figure out their address and more. If you have an RMA processing and they have that information they could call Asus and pretend to be you, then say they've moved house or want the delivery to their work address, and boom, your stuff goes elsewhere!
Just an example, but you can't be too careful. A few google/facebook/directory enquires searches, and you can find out loads of information about someone, enough to convince a company when you phone them.
That may not be happening at all, but be careful about giving your details out to people you don't know.
Ryaninja said:
You'd be surprised. Using just an email address it's often possible to figure out their address and more. If you have an RMA processing and they have that information they could call Asus and pretend to be you, then say they've moved house or want the delivery to their work address, and boom, your stuff goes elsewhere!
Just an example, but you can't be too careful. A few google/facebook/directory enquires searches, and you can find out loads of information about someone, enough to convince a company when you phone them.
That may not be happening at all, but be careful about giving your details out to people you don't know.
Click to expand...
Click to collapse
I replied to the PM too. I got a call today from a 510 number but couldnt answer as I was in a meeting. Calling the number back got to ASUS support main line, but I didnt know where to go from there, so I hung up. Now can they spoof caller IDs too, must be a elaborate scam for sure
Update: I got the call again. I spoke to a live person, who set me up with an RMA for the dock. The RMA # given to me was trackable through ASUS site, and I received a free FEDEX shipping label addressed to Asus in CA, USA. I told him about this thread, and he asked if I could vouch for the legitimacy of the PMs that many of us received. PM me if you need any other details.
tornadog said:
I replied to the PM too. I got a call today from a 510 number but couldnt answer as I was in a meeting. Calling the number back got to ASUS support main line, but I didnt know where to go from there, so I hung up. Now can they spoof caller IDs too, must be a elaborate scam for sure
Update: I got the call again. I spoke to a live person, who set me up with an RMA for the dock. The RMA # given to me was trackable through ASUS site, and I received a free FEDEX shipping label addressed to Asus in CA, USA. I told him about this thread, and he asked if I could vouch for the legitimacy of the PMs that many of us received. PM me if you need any other details.
Click to expand...
Click to collapse
I just missed a call from the 510 number. I plan to just wait until they call again.
I Stand Corrected!
I have this PM, so I guess this is legitimate after all! My apologies to Kimi_Q for doubting!
Dear Ryanninja,
You can email us at [email protected] inbox and we can continue having the conversation there. Since the XDA forums is not our officially owned communication space. Please email us to the above inbox and we will address all the concerns regarding the tablet.
Customer Service Center
AsusTek Computer Inc.
Click to expand...
Click to collapse
Yeah I just got off the phone and got setup for the RMA. He mentioned the message from Kimi. It is indeed real
Edit:
Misunderstanding.....requested for lock/delete
There are ASUS reps on this board. They monitor the threads very closely. I was an original adopter of the TF101, and had contact with a couple. So have many others. In fact, we had access to early beta firmware through them. In subsequent calls with Asus, I learned that these folks are 100% legit, and it shows how involved Asus appears to be with getting it right for us.
I don't see anything in that post that makes me suspicious. Nowhere does it say to send in your device to an unknown location. In fact, if you were told to send it in by one of these PMs, it would be to an Asus facility, not 'Bob Tabletstealer'. You could easily cross-reference the address if you were skeptical.
droid_does said:
Just got a PM from kimi_Q
he's got less than 18 posts and has several posts asking for TF101 help and IS impersonating AsusTek Support.
If you recieve a PM from him with somethign like this
I betcha his intention is for someone to be tricked into PM'ing him and sending their TF101 to him so he can get it for free
can we get a mod to ban him and his known associated IP or somethign? I fear that this may eventually snag someone's TF101.
This has already been mentioned before like a few weeks ago.........
Click to expand...
Click to collapse
Maybe I am wrong but you read something entirely different than I do... I read:
Battery save problem exists on early docks. Contact ASUS engineering to resolve issue. I do not read anything about PM or sending a TF to him.
Dude, PUT DOWN THE PIPE!
droid_does said:
Just got a PM from kimi_Q
he's got less than 18 posts and has several posts asking for TF101 help and IS impersonating AsusTek Support.
....
Click to expand...
Click to collapse
You are certain this is NOT Asus? and this is definitely an impersonation? i see only one post by this id.
This has been discussed before. The user is a bit suspicious looking, although this time they are not requesting that you contact them specifically to send your TF in
Tortel1210 said:
This has been discussed before. The user is a bit suspicious looking, although this time they are not requesting that you contact them specifically to send your TF in
Click to expand...
Click to collapse
although not specifically asking
someone who might not know this might contact back the user and believe that he is from asus since he still signs his PM with Asus Computer Inc.
and then the scam springs into place....especially if the other person doesn't check if he is sending to an authorised asus RMA centre
I still believe that Kimi_Q should be given an infraction if not a ban for signing his PM's with "Asus Computer Inc" since he doesn't work for them in any capacity
droid_does said:
although not specifically asking
someone who might not know this might contact back the user and believe that he is from asus since he still signs his PM with Asus Computer Inc.
and then the scam springs into place....especially if the other person doesn't check if he is sending to an authorised asus RMA centre
I still believe that Kimi_Q should be given an infraction if not a ban for signing his PM's with "Asus Computer Inc" since he doesn't work for them in any capacity
Click to expand...
Click to collapse
Did you read the thread linked? A user got an RMA# from kimi_q that was legit in ASUS's online tracking system and a call tag to the ASUS repair center. The OP also showed where the user redirected him to using an asus owned email.
The name also sounds familiar. I think it was kimi_q who was one of the ones pushing out beta software based on complaints in a thread in the forum.
It seems legit. Probably not the most professional way to go about it and it creates some suspicion but it appears there are legit ASUS reps or techs browsing here. Being wary is always a good thing but you need to get better info before calling "BS" on someone. That message he/she sent you is identical to the pre-canned response from ASUS regarding the issue and, in no way, is asking for any personal information or for your tablet. In fact, the "please contact your local asus service center" is passing you off to someone else.
I can vouch for the user. He is indeed from Asus. After I sent him my phone and email, he called me up from an Asus number and set me up with an RMA to send in both TF and dock. He also upgraded me to next day shipping, and I had my brand new replacements in under a week shipped from Asus HQ in Fremont CA. Also you can reach him at [email protected] which goes straight to the TF support instead of the general ASUS customer support.
in any case
I'll change the thread title and PM the relevant mod to lock/delete this thread
been scammed before...so yes I'm a bit wary
cheers all
Thread closed on OP Req.
BW
Unfortunately i don't have a great message count here, but you can check my record in biggest computing forum in Russia - 4PDA
I want to share with you my very unsuccessful experience with that company called Sunchip!
In december 2014 i bought CX-929 RK3288 android stick from them. It arrived pretty fast with DHL and pre-sale communication was also very fast.
In January 2015 i contacted Sunchip to order another unit for my aunt as a gift for her birthday, and again everything was very quick and unit arrived just in time..
Ok, so now the issue. My own unit (the one i bought in late december) just got broken. No signal. it was recognising Ok by PC, i could flash by backup files but it was something hardware related, probably HDMI.
So i contacted Sunchip about my problem, and that where the problems begun.. First of all communication speed has drastically fall. I roughly got replies once in couple of days.. Then, after we agreed that i need to send my unit to them for repair i been asked to cover both shipments to and from Sunchip! In my long years practice with China suppliers this is unusual request, especially when purchase been made just in less than a month prior to warranty cal! Only after my direct email to CEO of sunchip, they accepted one way delivery payment! So i sent my package to china with registered mail on 08.02.2015 and it's arrived in China pretty quick. Unfortunately it fall on New year hollidays in China, so i been forced to wait untill sunchip will back to work on 27.02.2015 as per Mr. Kobe Chen words.. here is the quote :
Hi Jacob,
Well noted, we are on Chinese new year holidays and will be back to office on Feb 27th, we will inform you when we receive the package.
Thanks.
Regards,
Kobe
发件人： Jacob
发送时间： 2015-02-17 01:14:13
收件人： 'Kobe Chen'
抄送： [email protected]
主题： RE: RE: dissapointed customer
Dear Mr.Kobe,
It looks like my package should be with you soon .
Cheers,
Jacob
Click to expand...
Click to collapse
I don't like to push on people so i waited patiently even untill 03.03.2015, but because nobody contacted me, i asked Suchip if there is any update ?
Hi Jacob,
Sorry, we haven't received the parcel now, I checked the status from the website as below, there was no any updates from FEB.22, it seems that we need to go to the post office to check further.
I'll update to you once available.
B.rgds
Rachel Chen
发件人： Jacob
发送时间： 2015-03-03 16:29
收件人： 'Kobe Chen'
抄送： [email protected]
主题： RE: RE: RE: dissapointed customer
Hello Mr. Kobe,
Can you give me please any update on my unit ?
Thanks,
Jacob
Click to expand...
Click to collapse
That was the last email i got from Sunchip!!! Since then i didn't received anything from Suchip.
See below my last couple of emails that not received any attention even though they was sent directly to CEO and to Sales manager :
12.03.2015
Dear Mr. Aigo Xu , Mr. Kobe Chen,
Unfortunately it’s more than a month now since I wrote you my mail. I already sent my package and it’s arrived in China on 24.02.2015.
I am aware your company was on new year holidays until 27.02, but why we are now on 12.03.2015, 2 weeks after you fully back to work and nobody care to go to the office and collect my package ??
Please see below Rachel’s answer I received on 03.03.2015 :
Hi Jacob,
Sorry, we haven't received the parcel now, I checked the status from the website as below, there was no any updates from FEB.22, it seems that we need to go to the post office to check further.
I'll update to you once available.
It’s just unbelievable…
Jacob
Click to expand...
Click to collapse
last one today (17.03.2015), but i already lost my hope :
Dear Mr. Aigo Xu , Mr. Kobe Chen,
Can you please respond to my email ?
Many thanks,
Jacob
Click to expand...
Click to collapse
So i paid 95$ to this company for the stick and 10$ for the repair shipment and i have nothing for now and it doesn't looks like they even care to wrote me couple of words.
So If you read this - Mr. Kobe, Mr. Aigo Xu or Mrs. Rachel, you can keep this unit with yourselves and save couple of bucks as you probably decided to do. I just hope that this message will be read by people who maybe thought to buy something from you and it will help them to save few bucks too...
Thank you for reading.
* For forum moderators. If i posted my message in wrong place please move it to correct one as it's important to make people aware about such cases. I can send all my conversations as a proof by request.