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Hi all,
Well, it seems my phone has given up the ghost and died on me. The phone boots up, and the screen comes on, but it is completely unresponsive to touch. THe hardware buttons are working though. Has this happened to anyone else? I've taken good care of my phone - always in the case - originally pouch then HTC flip case, never dropped, and kept well away from water. I never had a serious problem with the phone before, now this happens. It's so frustrating - only had it for 6 weeks! Now have to send it all the way back to Singapore and wait for them to sort it out and send it back. Any recommendations?
Thanks,
David
Try a HardReset, see if that fixes it. Had this issue 2 times when I had my HTC TyTN II.
Soft-Reset or HardReset.... First try the soft tho.
And on what ROM are you?
I've done a soft and a hard reset - no go, still down. Using official 1.66 ROM. Any ideas?
You're not operating in an extremely-cold environment are you? The digitizer drops in performance when it's cold.
Nor are you wearing gloves? With it being a capacitive device it relies on the natural electronic flow of your body to disrupt the electro-magnetic field the digitizer produces. Unless you're wearing very thin gloves, then gloves will stop the screen 'seeing' your finger.
Can't really think of anything else that may help.
If it's not environmental and you can't find any software causes, then your digitizer most likely has kicked the dust.
Definitely not in a cold environment - live in Durban in the tropics... And so no gloves either. If it is the digitiser, would it be covered by the warranty?
Yes it should be covered by the warranty.
CloneboyZA said:
Hi all,
Well, it seems my phone has given up the ghost and died on me. The phone boots up, and the screen comes on, but it is completely unresponsive to touch. THe hardware buttons are working though. Has this happened to anyone else? I've taken good care of my phone - always in the case - originally pouch then HTC flip case, never dropped, and kept well away from water. I never had a serious problem with the phone before, now this happens. It's so frustrating - only had it for 6 weeks! Now have to send it all the way back to Singapore and wait for them to sort it out and send it back. Any recommendations?
Thanks,
David
Click to expand...
Click to collapse
it has also happened to me! I have had to send him/it in guarantee because it deals with problem hrdware (recognized in many models by the htc). They will handle the substitution of the display and other parts hardware.
P.S.: to me you/he/she has begun not to work in days with high damp and cold
Well, we've had a long spell of very hot weather and evening thunderstorms. Could being in a cool airconditioned environment and then going out into the humid outdoors have been the cause of the problems?
CloneboyZA said:
Hi all,
Well, it seems my phone has given up the ghost and died on me. The phone boots up, and the screen comes on, but it is completely unresponsive to touch. THe hardware buttons are working though. Has this happened to anyone else? I've taken good care of my phone - always in the case - originally pouch then HTC flip case, never dropped, and kept well away from water. I never had a serious problem with the phone before, now this happens. It's so frustrating - only had it for 6 weeks! Now have to send it all the way back to Singapore and wait for them to sort it out and send it back. Any recommendations?
Thanks,
David
Click to expand...
Click to collapse
wtf.. mine just did this today also?...
I worked just fine a few hours ago here in my office. But now... nothing.
I also take really good care of my phone, had it for ~3 months now and not even a small nick or anything on it.
just did a hardreset on mine also. And still no life.
touch screen is totally dead - gonna send mine in for repairs then.
Maybe it's a conspiracy by HTC... What environmental conditions were you under?
CloneboyZA said:
Maybe it's a conspiracy by HTC... What environmental conditions were you under?
Click to expand...
Click to collapse
well its ~1c outside rigth now but it has been in a nice warm office all day, for like 3 hours or so before it broke
Maybe it's the transition from warm to cold and back that broke our phones. If it is, what can be done to prevent it happening again?
CloneboyZA said:
Maybe it's the transition from warm to cold and back that broke our phones. If it is, what can be done to prevent it happening again?
Click to expand...
Click to collapse
nothing i guess. Its not like mine has been that cold...
my trip this morning
6.30 am - locked my door and walked like 10 meters to my car, got in turned the heater on and had it running a podcast
7.45 am - arrived at work and walked like 50 meters to the front door
~11 am - phone display stopped working
So its not like i have been outside that much for it to get really cold. I always carry it in my front pocket.
Oh great, yet another potential problem I'll have to look out for.
Starfury said:
Oh great, yet another potential problem I'll have to look out for.
Click to expand...
Click to collapse
well tbh i dont think its a hot/cold problem. It has been even colder for the last few months and it has never missed a beat. I agree that the coincidence is almost off the charts. But it may just be a manufacturing problem with some of them and CloneboyZA and i just have bad luck.
I thought I'd been lucky enough to get a decent one, but guess it was not to be...
Same thing happened to me a couple of weeks ago.
Sent it to repair and they swapped the screen.
dogans said:
Same thing happened to me a couple of weeks ago.
Sent it to repair and they swapped the screen.
Click to expand...
Click to collapse
k thx good to know. Gonna send mine in for RMA on monday, unless i can make it tomorrow.
Well, I've got to ship mine all the way to Singapore from South Africa... Most frustrating!
Ok, so i picked up the Nexus S early today, and well I'm in LOVE with the dam phone. BUT i've been through 2 Nexus S's already: 1 because of a dead pixel right dead center of the screen, and the other because of real bad touch screen issues. The touch screen works, but it would become unresponsive frequently and randomly. It works fine then randomly stops responding to input. Took it back and got another 1; same touchscreen issues however not half as bad as the second nexus but still there. I didn't bother replacing for another as the store was about to close and didn't wanna bother but I will go back on sunday if the issues don't go away. Pressing the hardware keys seems to always fix the stalling issue so maybe it's software? idk but it's VERY annoying -_- Has anyone on here experienced these unfortunate issues?? Sound off below!
How did you even get a replacement one? I stood in line, was the fourth person at my best buy and almost didn't get one. I was the last person. They had a total of 4 phones. Every BB in my area for that matter (orange county, ca). I have a ring shaped "watermark" in my screen and I need to get it replaced. Other than that I love this thing. The plastic is not as scratch prone as the vibrant by the way. Also, crazy that this phone was literally manufactured one week ago and got shipped to best buy. That's a crazy turn over time. No wonder they only had 4 at launch.
My screen seems to sometimes not respond very well either, but it doesnt bother me enoigh to exchange.
Jayrod1980 said:
How did you even get a replacement one? I stood in line, was the fourth person at my best buy and almost didn't get one. I was the last person. They had a total of 4 phones. Every BB in my area for that matter (orange county, ca). I have a ring shaped "watermark" in my screen and I need to get it replaced. Other than that I love this thing. The plastic is not as scratch prone as the vibrant by the way. Also, crazy that this phone was literally manufactured one week ago and got shipped to best buy. That's a crazy turn over time. No wonder they only had 4 at launch.
Click to expand...
Click to collapse
You can still get replacements. Just go back. Best Buy does 30 day returns/exchanges. It's free if it's defective.
Anderdroid said:
You can still get replacements. Just go back. Best Buy does 30 day returns/exchanges. It's free if it's defective.
Click to expand...
Click to collapse
Or if you got the Black Tie protection you can go in after 30 days, plus it covers accidental handling damage. SOLD.
Is the unresponsiveness caused by lag, like, if you press an icon, does it launch moments later? Because this is a problem that plagues the Vibrant. Gingerbread not living up to what it says it is?
Not sure which would be worse... an issue with Gingerbread lag or with the touch screen not registering.
Jayrod1980 said:
How did you even get a replacement one? I stood in line, was the fourth person at my best buy and almost didn't get one. I was the last person. They had a total of 4 phones. Every BB in my area for that matter (orange county, ca). I have a ring shaped "watermark" in my screen and I need to get it replaced. Other than that I love this thing. The plastic is not as scratch prone as the vibrant by the way. Also, crazy that this phone was literally manufactured one week ago and got shipped to best buy. That's a crazy turn over time. No wonder they only had 4 at launch.
Click to expand...
Click to collapse
BB's that don't normally carry and sell Tmobile are limited to 4 phones (my understanding) BB's like the one I went to in my area which sell tmobile had about 80 in stock which they didn't even sell thru half my guess. I was real cool with the staff they just exchanged no problem
onthecouchagain said:
Is the unresponsiveness caused by lag, like, if you press an icon, does it launch moments later? Because this is a problem that plagues the Vibrant. Gingerbread not living up to what it says it is?
Not sure which would be worse... an issue with Gingerbread lag or with the touch screen not registering.
Click to expand...
Click to collapse
NO this isn't lag in gingerbread lol.. This phone FLIESSSS out of the box. its the touchscreen. It becomes unresponsive when i tap anything or swipe. I barely have that issue in this phone than on the last one, but when it happens it's extremely annoying.
same issue here. i can't even unlock the screen now.
My NS is easily the most responsive Android phone I've ever used. Sucks you guys got duds. Luckily if something happens, apparently no one bought them here...
This is also sometimes happen on my HTC Desire. If it does not happen so often, then I think it is OK.
I also found that our finger might contribute with this problem. Too dry or too cold, for example. When that happen, I rub my finger and it works.
gogol said:
This is also sometimes happen on my HTC Desire. If it does not happen so often, then I think it is OK.
I also found that our finger might contribute with this problem. Too dry or too cold, for example. When that happen, I rub my finger and it works.
Click to expand...
Click to collapse
well, being as this never happened to me on either of the 2 vibrants and nexus one I owned prior to this phone, it tends to really bug the hell out of me.
Extremely responsive here. As responsive as my Vibrant & G2, if not better.
My fingers are perpetually cold, and I'm fine. Lemme walk outside, its below zero here. Update in a minute.
AdamHart612 said:
My fingers are perpetually cold, and I'm fine. Lemme walk outside, its below zero here. Update in a minute.
Click to expand...
Click to collapse
Screen actually feels more responsive, but that might be attributable to the fact that I cant actually feel my fingers.
Someone needs to give it the old couch test:
http://www.youtube.com/watch?v=nTs52PSTuU8&feature=player_embedded
MikeyMike01 said:
Someone needs to give it the old couch test:
http://www.youtube.com/watch?v=nTs52PSTuU8&feature=player_embedded
Click to expand...
Click to collapse
I will do that. Early Incredibles and Evos had screen issues where they didnt respond without being "grounded." Quotes because a software update fixed it.
I'm on a couch right now if it matters.
Sent from my Nexus S
Yeah I'm huddling in a corner against the brutal MN cold...o wait....no Im watchin King of the Hill in my hot as hell (damn GF) house. My NS works just fine grounded or not. Responsive as hell.
the issue seems to happen very very little now. I might just keep it. If by sunday it doesn't continue i won't bother takin it back. But man, the last phone I had was unbearable. Literally happened every minute
Hi,
i contacted samsung technical support concerning the newtron rings issue and ask to get an extended warranty through them instead. But i learned that this issue has never been reported to samsung. We should all contact and let samsung know about this issue just in case down the road we encounter this problem. this is actually my second tablet, the first one i got has this problem and it will be just a matter of time for you to get it too. READ THE CONVERSATION i had with samsung. my fear is that samsung will eventually ignore our situation when we get this problem.
Juanita G: Could you please be more specific about the issue with the tab?
gtabby: http://www.androidpolice.com/2011/0...ab-10-1s-experiencing-newtons-rings-is-yours/
gtabby: just to also let you know my first purchase was on maimi and as soon as i landed on chicago i had to run to the closest best buy to get an exchange because of this issue
gtabby: but it seems that it will eventually happen to all tablets...
gtabby: with makes my current tablet a target
Juanita G: Just to confirm, is there any issue with your tab now?
gtabby: no.. but what would i do if i get this issue without a warranty?
gtabby: i can't just live it, i mean this is a a $600+ purchase
Juanita G: I am sorry; there are no reported issues regarding this.
gtabby: ok.. so this is a new issue? and no one has reported this on your end?
gtabby: i'm sure best buy has a few return regarding is issue.. because i return one
Juanita G: I apologize; there are no such issues on this tab model.
gtabby: ok.. please humour me then, what is my next step if i get this issue down the road?
gtabby: this is basically a hardware issue
http://forum.xda-developers.com/showthread.php?t=1130230
please let them know the sky is falling too.
NEWTON rings, maybee that's the reason they don't know what OP is talking...
humor aside, there are quite a few threads regarding this already, no need for another one!
I don't understand the anxiety. I periodically get them. However, it doesn't affect performance and I can't see them when the screen is on unless I turn it at a extreme angle.
TabGuy said:
I don't understand the anxiety. I periodically get them. However, it doesn't affect performance and I can't see them when the screen is on unless I turn it at a extreme angle.
Click to expand...
Click to collapse
I believe it's evidence of the apocalypse. Isn't "minor tablet defect" one of the four horsemen?
Personally, I liked the new Tron better than the original. Both are fun, though, and shouldn't be taken as literal representations of how computers work or anything. They're metaphors for the interaction of logic and emotion.
Oh, sorry. I've not seen any issue with Newton rings on my tab, but it pretty much just stays at home.
burhanistan said:
Personally, I liked the new Tron better than the original. Both are fun, though, and shouldn't be taken as literal representations of how computers work or anything. They're metaphors for the interaction of logic and emotion.
Oh, sorry. I've not seen any issue with Newton rings on my tab, but it pretty much just stays at home.
Click to expand...
Click to collapse
Thanks for the laugh!
Oh, karma bit me in the ass today.
First time I've ever had the newtons rings. Left the tab out in the sun for a bit (love that I can actually read in the sun on this screen) and had the issue when i picked it up and touched the screen. They went away after a few seconds, literally as I watched, and have not come back. Now that I've experienced it though I can't really see the big deal. You really can't see it when the tab is on. Well, serves me right for making fun anyways.
Haha karma can be a ***** and I bet com me posting this now I'll get my own set.. btw I don't have them. But it seems that there are tons of people that do not have them. Maybe its the way people handle their tabs. Sure these tabs shouldn't have issues from a bit of rough handling or the like. And what's funny to me at least, his that the people that have them and send them into samsung, to be replaced.... they get thm again shortly after the replacement is in their hands. That leads me to belive that they handle it rough. Or something....
Sent from my Galaxy Tab!
mroneeyedboh said:
Haha karma can be a ***** and I bet com me posting this now I'll get my own set.. btw I don't have them. But it seems that there are tons of people that do not have them. Maybe its the way people handle their tabs. Sure these tabs shouldn't have issues from a bit of rough handling or the like. And what's funny to me at least, his that the people that have them and send them into samsung, to be replaced.... they get thm again shortly after the replacement is in their hands. That leads me to belive that they handle it rough. Or something....
Sent from my Galaxy Tab!
Click to expand...
Click to collapse
I'm guessing it's a warm climate that does it. Like I said in mine, it happened because it was hot. The real question is whether it's really an issue. If you can't see it when it's turned on, why worry about it?
What serial number you have on your tablet?
I have the R63B (3rd batch), no probs what so ever... I was in the sun for a week while in vacation.
Maybe you shouldn't leave it in your car or whatever your doing to create such high heat or humidity... I dunno, never had an issue with mine, but then again, I don't let my tablet or laptops sit in the oven that can be a car on a hot day... Common sense tells me that it isn't a smart thing to do, but I am not an expert.
in my case the cause is heat... if you add pressure to the heat the NR will become worst and take longer time to cure.
My tab gets them when you turn the tab upside down, or if you hold the tab in a vertical position.
I never had this problem until I had the Ghost Armor installed on the back of my Tab. I guess having the tab upside down and the pressure from the install cause this to initially occur. The rings did not go away for several days and then they finally went away but they come back when I turn it upside down or on its side but then go away within 30 seconds.
J33per said:
Maybe you shouldn't leave it in your car or whatever your doing to create such high heat or humidity... I dunno, never had an issue with mine, but then again, I don't let my tablet or laptops sit in the oven that can be a car on a hot day... Common sense tells me that it isn't a smart thing to do, but I am not an expert.
Click to expand...
Click to collapse
Didn't mean to thank you for that post. In fact just the opposite. Maybe you're not familiar with the concept of climate. You see in some places the world is warmer than others. But I'll give you the benefit of the doubt and blame your self-righteousness on your climate.
I have the same problem and it is getting bigger and bigger. I called up Samsung and they also said it isn't a known problem but they would book it in for repair. That would be great however I need it for work.
I've had my Verizon GT 10.1 4g LTE for about a month now and no ring problems here. No other problems either. I love it.
Rings
When it gets hot (in the sun) I get distortions in the screen. I once put it in the freezer for a few minutes and they went away until I left it in my car again. Now I put it under the seat.
yqed said:
What serial number you have on your tablet?
I have the R63B (3rd batch), no probs what so ever... I was in the sun for a week while in vacation.
Click to expand...
Click to collapse
Mine is R61B so maybe its a problem for the first batches?
I know this problem has been talked about thoroughly, but I'd like to ask you something...
I have a Galaxy Tab 10.1 which immediately showed the problem, at first the rings would disappear minutes after use, but after a few days the problem started to get worse and the ring expanded until it covered the entire center of the screen, and wouldn't go away even if stuck in the fridge (which would have been a temporary solution anyway).
Now, today the store received my replacement unit, which I saw and tried but couldn't get today because of some forms the store needs to receive to complete the replacement. This unit has an earlier serial number, and the rings appeared to be there but only if extreme pressure was applied on the screen.
I am now wondering if the "newton rings defect" can be described as a ring that "appears and stays there during and after use", or more like the "rings appear on pressure and fade away immediately"?
Can any of you lucky owners of a "good" SGS tell me if the rings DO NOT appear even when hard pressure is applied?
I am asking this because my current defective unit shows the rings even on light pressure, while the replacement requires much harder pressure to show the defect.
Thank you!
Have had unit since July with no newton rings. Can push down fairly hard and not see any defect.
Pretty sure that ANY Tab will show the rings if you push hard enough. At that point you are physically harming your tablet just to see if you can physically harm the tablet though.
I had the same problem. The tab was about 6 weeks old when it started to show the rings. Then they went away completely, but came back much worse after about a week. I took my tab to a Samsung service center and they replaced the screen with a new one which has much sturdier glass.
The original screen had a serious amount of flex to it. The glass would bow in the middle with even a light press, and this is what was responsible for the newton's rings problem. Samsung seems to have just made a bad call with the glass they used for their first few batches of tablets, and I imagine all of these tabs will show the newton's rings defect at some point.
The new glass that was installed for me doesn't flex at all, but if I push down really hard on the screen the rings still appear, but disappear as soon as I release the pressure.
I would say that if the rings appear at all during regular use, whether they persist or not, that constitutes a defect, because it'll only get worse in the long run.
i almost bended the tab both from the back and front with my fingers in different areas on the screen.. and the result is no rings, not even a slight distortion..
i have this problem, the back black surface is very soft and flexable just like the back part of the galaxy s.. it makes me wonder if it is going to be worse in time.. other than that there is no physical problems..
got my replacement today. The glass feels nice, and while the old one developed the rings right on the first day, this one has no rings at all, even after I stressed it with looped quadrant tests while it was inside its pouch and in a hot room. I heard that someone started seeing the rings weeks after buying it, I am now wondering if they will show up or those people just started NOTICING it a bit later. As I said, the other one started having problems right out of the box, as soon as it got a bit warm.
i forgot to ask... when did you buy yours? On the back you can see a number starting with R2GB and then a 6, 7 or 8, with 8 being the latest devices built (august). Mine is a B6, the other one was a B7
Camazza said:
got my replacement today. The glass feels nice, and while the old one developed the rings right on the first day, this one has no rings at all, even after I stressed it with looped quadrant tests while it was inside its pouch and in a hot room. I heard that someone started seeing the rings weeks after buying it, I am now wondering if they will show up or those people just started NOTICING it a bit later. As I said, the other one started having problems right out of the box, as soon as it got a bit warm.
Click to expand...
Click to collapse
After having my Tab for months, the issue only started here last week as the UK had some hot weather. Definitely didn't have it before that. Now it's cooled again, they've gone away.
Sent from my GT-P7510
After some days of intense use the problem has not appeared. I have to press down on the screen fairly hard to make them appear but they vanish a soon a I lift my finger. Obviously every tablet does this, I tried pressing hard on the screen on an iPad2 and a ring appeared there too. Hope it stays this way
I have had a B6 model for approx 3 and a half weeks. Wife bought it in early August though. I see the rings only when I press hard on the middle of the screen. They disappear immediately.
How do you have find a Samsung Service center?
nuprotocol said:
How do you have find a Samsung Service center?
Click to expand...
Click to collapse
Great!!!!!
dmoney94 said:
Great!!!!!
Click to expand...
Click to collapse
lollll Sorry, was using thumb keyboard on my Tab while trying to talk to somebody...
Lets try this again. lol
"How do you find a Samsung Service center?" lol
samsung galaxy tab 10.1 newton rings
be careful if you buy your tab overseas samsung uk will not honour the warrenty
http://forum.xda-developers.com/show....php?t=1130230
http://www.yugatech.com/blog/persona...-slick-issues/
http://www.thegalaxytabforum.com/ind...n-rings-issue/
http://galaxytablife.com/2011/07/gal...slick-problem/
http://www.androidpolice.com/2011/07...ings-is-yours/
http://forums.cnet.com/7723-13973_10...sageId=5198453
http://www.iwantadroid.com/2011/07/p...newtons-rings/
https://mobicity.zendesk.com/entries...isture-problem
Solution!
I caught the famous newton rings two days ago after 2 months of ownership - and paniced at once. I read about all the disappointed users and returns and repairs. And decided to do the same. Got a ticket from the berlin workshop, that officially repairs for samsung. But i like experimenting. So i followed some leads before sending in. Put it in the fridge, warm it up on the heating. Both had no effect. At first. Disappointed, I let it lie beside my keyboard and continued working. When i looked at the 10.1 after 40 minutes again, the stain, that measured 2,5 * 5,5 cm in the morning and rather grew bigger when trying to treat, was shrunk to 1*3 cm or so. I did not trust my eyes. After another 10 mins, it was only the size of a fingerprint. And then - the whole screen totally went back to completely normal on its own. No rubbing or pressing could change that development.
My conclusion, and i can not believe, that samsung has not published that quickly and clearely, is that it is a moisture-problem. The weather these days is moist and also, i worked with the tab in moist surrounding lately. The "healing" set in, when i had the tab heated up to ca. 30 - 40 degrees celsius and then let it rest for some time with no cover in a dry room at 20 degrees celsius.
Try it before complaining, if you can live with thecircumstances. I do not know, if the replacement-screens of samsung is different, new at all or only dried by samsung... i will not send in mine anymore.
I can confirm, that the healing by administer some heat is permanent and also by doing the fridge and the heating again after the healing, i could not provoke any stain again.
Good luck!
Sent from my GT-P7510 using xda premium
Sent from my GT-P7510 using xda premium
ok guys, so i had this problem pop up a few months after i bougt it, so last week i spoke to the customer service rep and they mailed me a prepaid ups label, i mailed it to texas, 4 days later its back on my door step.
My impressions:1. They definitely changed the screen, the new screen has a slight texture underneath the glass, that isnt noticeable until you look really really hard.
2. The screen brightness, quality is unchanged.
3. The screen now has a dark grey samsung label on the bezel, my tab didnt have the label before.
4. The tab feels a lot more solid than it did before, not that it wasnt solid before, but there was always a very very slight creak when you handled it, especially at the back. It feels like everything is really really tightened now, feels a lot more dense.its a good thing.
5. I cant seem to produce the newton rings now, before they would appear temporarily when i applied slight pressure to the screen, or when i rubbed the screen to remove fingerprints, but now that doesnt happen. The glass feels a little thicker.
6. Another slight difference, is the fingerprints dont seem to show as much as they did before. Its not a major difference, the screen is still a fingerprint magnet.
Hi!
I'm sorry if this is really long and confusing, I just want to try and explain as best as I can. If anyone is experiencing similar issues or just have some input I would love to hear it.
I bought a G2 (International version) about a week ago and have some issues with noises being heard from the call speaker (can be heard on the top backside also) even when not in a call and the screen being off.
I've read a bunch of posts about people complaining about the sound quality during calls, I would say mine was not horrible but not great either. I don't make a whole lot of calls on my phone so I didn't really notice it at first, until a couple of nights ago when I kept hearing this weird high pitched noise that I couldn't figure out where it came from. I don't have super hearing or anything, but I do hear the noise some chargers sometimes make when they're plugged into an outlet, highly annoying. Picked up my phone (from about 1 meter away) and that's where the noise was coming from.
I first thought it was the actual speaker making the noise but the noise is the same on the backside of the phone around the camera area.
There's the high pitched sound, some faint hissing, some dial-up modem like sounds and a lot of click click click..cliiiick's.
I do have pretty weird cell reception here, in one place it can be full and if I move it 1 cm it drops to 1 bar and so on.
I also noticed the phone got very hot up top. I wasn't doing all that much on the phone, had the browser open, played candy crush and wordfeud for like 5 minutes, checked my email.. normal stuff. Got a phonecall and when I put the phone against my ear it was really uncomfortably hot. Not burning hot or anything but definitely not something I want to speak in for more than 5 seconds. I checked the battery temp and it said 36 C, but the top of the phone was wayy hotter than the bottom part. This was at night so screen brightness was set to 0.
I let it cool down and ran Antutu just to see how hot it would go to, it peaked at 47 C and again the top part of phone was a lot hotter than the bottom part. The sound can be heard when it's quiet during the day too. I tried a factory reset but the sound was still there.
I took it back to the store and wondered if I got a defect phone or something. The guy at the store pretty much tried to brush me off. He did try to reproduce the problem and took the phone back behind but said he couldn't hear it in a "soundproof" room.
His colleague said "well phones do get hot when playing games". But really, shouldn't the G2 be able to handle the same things I normally did on my oold phone (HTC Incredible S) with no issues at all?
The sound can not be heard from any other phone I've tried to hear it from (my old phone, various Galaxy S3's and 4's, iPhones, Nexus 4 or the Galaxy Trend plus I bought so I would have a phone while the G2 is on service).
Those of you who have issues with crappy signal/reception and have normal hearing; can any of you hear it making sounds even while the screen is off?
If you made it all the way through that; thanks for taking the time to read! Any input you have would be greatly appreciated as it's not so much fun to feel like a annoying nagging customer when raising the issues at the store. I think the phone is fantastic, save for those issues!
Return it for replacement. Definitely not normal. Especially that hot. This phone stays cooler than my Spectrum. I get no sound static or audible noise less I'm on call, ect. Sounds like voltage leak, and into the speakers. Never uncomfortable at ear after an hour of games. Demand a replacement.
Kabloinko said:
....issues!
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I already made a thread about the noise. The last lg phones have it. All nexus 4... you can check the threads...
And also this one. Once heard cannot be unheard.
Some ppl do not hear it. Some ppl do not wanna hear it.
What I read from N4 the intensity of the noise can differ...But am not sure about that. Mine n4 from us had it. And a brand new that a friend bought few week back from eu the same...
But a replacement won't do a thing. No one said oh, New device fixed it. Max they did. Oh, it's better. They also said that the issue can become worse in time.
It's just the quality control sucks in the dept from lg...
Anyway. When you exchange it. Let me know if the new device is better.
Sent from my LG-D802 using Tapatalk
Steamer86 said:
Return it for replacement. Definitely not normal. Especially that hot. This phone stays cooler than my Spectrum. I get no sound static or audible noise less I'm on call, ect. Sounds like voltage leak, and into the speakers. Never uncomfortable at ear after an hour of games. Demand a replacement.
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I was expecting the store to replace it with a new one on the spot, it was only a week old. But since they couldn't "reproduce" the problem they had to send it to the service center. It's nice to know that at least I'm not being super annoying and complaining about things that are "normal". I did wonder why no one complained about the top part getting hot. I have hats, don't need an ear-warmer!
Thanks!
PAGOT said:
I already made a thread about the noise. The last lg phones have it. All nexus 4... you can check the threads...
And also this one. Once heard cannot be unheard.
Some ppl do not hear it. Some ppl do not wanna hear it.
What I read from N4 the intensity of the noise can differ...But am not sure about that. Mine n4 from us had it. And a brand new that a friend bought few week back from eu the same...
But a replacement won't do a thing. No one said oh, New device fixed it. Max they did. Oh, it's better. They also said that the issue can become worse in time.
It's just the quality control sucks in the dept from lg...
Anyway. When you exchange it. Let me know if the new device is better.
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
I did search for similar threads but found nothing that matched my issues with noises during idle.
I am soo glad to hear that I'm not the only one with the issue, or that I'm imagining things! I don't have much hope of the new one being better, which I told them at the store. If it persists with the new one I'm returning it. I was contemplating getting the Nexus 5 instead of the G2. I didn't notice the sound on the Nexus 4, but maybe it was fainter than on the G2. So does the Nexus 5 also have this issue?
If it gets worse with time I'll probably end up getting annoyed at some point.
I'll let you know if the new one is better. but that won't happen for at least 3 weeks. I'm guessing a month and a half with it being xmas and all that.
Kabloinko said:
I did search for similar threads but found nothing that matched my issues with noises during idle.
I am soo glad to hear that I'm not the only one with the issue, or that I'm imagining things! I don't have much hope of the new one being better, which I told them at the store. If it persists with the new one I'm returning it. I was contemplating getting the Nexus 5 instead of the G2. I didn't notice the sound on the Nexus 4, but maybe it was fainter than on the G2. So does the Nexus 5 also have this issue?
If it gets worse with time I'll probably end up getting annoyed at some point.
I'll let you know if the new one is better. but that won't happen for at least 3 weeks. I'm guessing a month and a half with it being xmas and all that.
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Click to collapse
Search in the N4 threads for static noise.
Btw, sometimes it's harder to hear, depends on the environment.
I bet N5 has the same issue...
As said, many do not wanna hear it.... And some even can't (doesn't mean it's not there...)
Btw I am fighting with myself too. If I should claim warranty or let it be... But sometimes it's pretty annoying. Mostly in calls in the silent periods. And sometimes I do not perceive it.
I got the g2 in hope that the n4 bug will be fixed.... One thing though in N4 it was worse.
Edit: some theory I remember. Said to have something to do with the data transfer. So in N4 they made "fixes" with tasker for calls with data WiFi Off during call and on after etc.
Btw if you really can hear from that far you really can have good hearing or really defect device... I can hear mine only ear next to it. Same as N4
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PAGOT said:
Search in the N4 threads for static noise.
Btw, sometimes it's harder to hear, depends on the environment.
I bet N5 has the same issue...
As said, many do not wanna hear it.... And some even can't (doesn't mean it's not there...)
Btw I am fighting with myself too. If I should claim warranty or let it be... But sometimes it's pretty annoying. Mostly in calls in the silent periods. And sometimes I do not perceive it.
I got the g2 in hope that the n4 bug will be fixed.... One thing though in N4 it was worse.
Edit: some theory I remember. Said to have something to do with the data transfer. So in N4 they made "fixes" with tasker for calls with data WiFi Off during call and on after etc.
Btw if you really can hear from that far you really can have good hearing or really defect device... I can hear mine only ear next to it. Same as N4
Sent from my LG-D802 using Tapatalk
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Click to collapse
Oh interesting, found lots of posts on the N4 board.. guess I didn't use the magic combo of words to get any relevant hits when I searched before I posted.
Yeah, the guy at the store definitely didn't even want to hear it. It's also hard to prove the sound is actually there. I mean how do I prove that I can actually hear the noise? I dearly would love to be able to keep this phone and live with the noise, but not combined with the top part acting like a stove. If I can't convince the store guys that there is something wrong with it and LG won't hear of it I guess I'm looking at a Samsung instead :/
PAGOT said:
I already made a thread about the noise. The last lg phones have it. All nexus 4... you can check the threads...
And also this one. Once heard cannot be unheard.
Some ppl do not hear it. Some ppl do not wanna hear it.
What I read from N4 the intensity of the noise can differ...But am not sure about that. Mine n4 from us had it. And a brand new that a friend bought few week back from eu the same...
But a replacement won't do a thing. No one said oh, New device fixed it. Max they did. Oh, it's better. They also said that the issue can become worse in time.
It's just the quality control sucks in the dept from lg...
Anyway. When you exchange it. Let me know if the new device is better.
Sent from my LG-D802 using Tapatalk
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Click to collapse
Um, actually I exchanged my first device with a new one and it is gone. I was super sensitive to the sound although my cousin and the best buy guy could not hear it. I was exactly as OP described. Totally gone.
The one difference in the two phones is the first one I received needed to receive updates out of the box and the second one already had the updates. So i'm assuming the first was from an older batch of phones.
PS THIS IS A VERIZON DEVICE!!!!
OP I would suggest swapping it out. It doesn't hurt to swap it out and get a new one. If it still does it your only out a few minutes of time.
Sktr021 said:
Um, actually I exchanged my first device with a new one and it is gone. I was super sensitive to the sound although my cousin and the best buy guy could not hear it. I was exactly as OP described. Totally gone.
The one difference in the two phones is the first one I received needed to receive updates out of the box and the second one already had the updates. So i'm assuming the first was from an older batch of phones.
PS THIS IS A VERIZON DEVICE!!!!
OP I would suggest swapping it out. It doesn't hurt to swap it out and get a new one. If it still does it your only out a few minutes of time.
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Click to collapse
That is actually good news. If it's really gone. Am bit skeptical, coming from countless threads, and some devices on my own in N4.
Well another thing I remember was that some ppl reported like you over the N4. Issue gone. And then few weeks after a re-post. "It's back"
Let's hope that does not happen though.
How long you have it already?
PAGOT said:
That is actually good news. If it's really gone. Am bit skeptical, coming from countless threads, and some devices on my own in N4.
Well another thing I remember was that some ppl reported like you over the N4. Issue gone. And then few weeks after a re-post. "It's back"
Let's hope that does not happen though.
How long you have it already?
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Click to collapse
I mean the screeching noise on my first device was constant. From the time I got it on day one. I just thought maybe it was me, or it was just something kind of temporary etc.. My girlfriend even made jokes about how I was getting old (im about to turn 25 lol) and its just my hearing. As soon as I got the second device it stopped. I was told it is probably a resistor or something like that making more noise than it should. I dont know.
I've had the second device for about two weeks or so.
Sktr021 said:
Um, actually I exchanged my first device with a new one and it is gone. I was super sensitive to the sound although my cousin and the best buy guy could not hear it. I was exactly as OP described. Totally gone.
The one difference in the two phones is the first one I received needed to receive updates out of the box and the second one already had the updates. So i'm assuming the first was from an older batch of phones.
PS THIS IS A VERIZON DEVICE!!!!
OP I would suggest swapping it out. It doesn't hurt to swap it out and get a new one. If it still does it your only out a few minutes of time.
Click to expand...
Click to collapse
This sounds encouraging... so maybe it will be fixed on mine when I get it back? Store would not hear of just swapping it out for a new one on the spot so I'm stuck waiting.
usually when you hear hissesbits bad reception, but sometimes its bad simcard and rarely some hobbyist or secret agency listening in. Try elimination apps also, some could interfere somehow when trying to setup a tap
try different sim/network just in case, note different sim will erase some stuff
I forgot the obvious, liquid, damp environments like shower can break microphones or speakers or cause previously isolated components to leak into another
bachera said:
usually when you hear hissesbits bad reception, but sometimes its bad simcard and rarely some hobbyist or secret agency listening in. Try elimination apps also, some could interfere somehow when trying to setup a tap
try different sim/network just in case, note different sim will erase some stuff
I forgot the obvious, liquid, damp environments like shower can break microphones or speakers or cause previously isolated components to leak into another
Click to expand...
Click to collapse
Yeah. No. That what we spoke of, is well documented and reported in N4.
Allegedly it's a shielding issue and as someone said the speaker or some other part is picking up static etc.
(Continued with data activity)
As said it's also on idle when screen of, phone sleeping....
The showering would make sense if they would do it by default in LG factories
Same goes with aps.
But there are 2 issues that are reported for G2. One i think is the call quality for Verizon I think that maybe can be fixed with a software update.
And then there is this. It's static noise, crackling, etc which can be heard "anytime". It's feint, but there. Where it's annoying for me is in the silent parts of a call, when no one talks and my ear is near the device.
Sent from my LG-D802 using Tapatalk
actually just get a glass, or look at the mirror when you showered and how much condense is on it. then think, could that condense form on/in phone, you'd be amazed your microphone/speaker etc etc
Sonys strategy should be copied by all phone manufacturers
Kabloinko said:
This sounds encouraging... so maybe it will be fixed on mine when I get it back? Store would not hear of just swapping it out for a new one on the spot so I'm stuck waiting.
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Click to collapse
Where did you get it and how long ago?
When I spoke to Verizon they said that it is considered a manufacturer defect and that it would be absolutely no issue switching it. He also said they weren't receiving many complaints about this issue.
I purchased mine at Best Buy and they swapped it out (after 3 days) without any questions at all. He just said no problem and switched it out.
I would pitch a fit if they won't work with you. It wouldn't even hurt them as it would be sent back to LG as defective anyways.
Sktr021 said:
Where did you get it and how long ago?
When I spoke to Verizon they said that it is considered a manufacturer defect and that it would be absolutely no issue switching it. He also said they weren't receiving many complaints about this issue.
I purchased mine at Best Buy and they swapped it out (after 3 days) without any questions at all. He just said no problem and switched it out.
I would pitch a fit if they won't work with you. It wouldn't even hurt them as it would be sent back to LG as defective anyways.
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Click to collapse
I'm in Sweden and got mine at a normal electronics store, the international version and not operator branded or anything. I got mine Dec 16 and went back to the store Dec 21. The guy at the store first wanted to do a warranty claim but I called bull**** and stated DOA since it was not even a week old. I was in that store for an hour trying to just explain what the hell was wrong with it. They claim they couldn't just switch it for a new one since they couldn't reproduce the problem. I don't know how the hell they expect to reproduce the problem with a soundsystem pumping in store (no chance in hell of having as good hearing as at night or when it's just quiet!) and listening for it in a soundproof room seems kind of moot too. My apartment is not soundproof nor is it isolated from radio interference or even in a particularly hot spot for cell reception.
I'm guessing LG Sweden haven't heard so much about this since they probably haven't sold as many of them over here. I'm emailing LG to hear what they have to say for themselves. I am in no way backing down on this. if I get it back and the service papers state nothing done and nothing wrong (in which case the store will make me pay the shipping fees) I will void the purchase. Will see if they try to fight me on that too. I'm bringing big brother to the store next time, he gets... loud.
Update:
I was just in the store to get my phone after getting an email that said it had gotten back from the servicecenter having been repaired but the DOA claim was denied. The repairshop had added little to no info on what exactly they had repaired or why the DOA had been denied, I asked the woman in the store for clarification and I stated that the fact that the phone had been repaired it clearly showed that it was DOA. She went back to check and came back and questioned why her co-worker had even sent it in for repair in the first place as it was de facto DOA and their routine is not to send DOAs for repair.
I never did found out exactly was what wrong with it, I got a brand new phone and an apology right there on the spot. I'm about to charge my new phone now so I can't say if the new phone has the same sound issues or heat problems yet. I'll come back and edit this post with the results, just for future reference.
Kabloinko said:
I was just in the store to get my phone after getting an email that said it had gotten back from the servicecenter having been repaired but the DOA claim was denied. The repairshop had added little to no info on what exactly they had repaired or why the DOA had been denied, I asked the woman in the store for clarification and I stated that the fact that the phone had been repaired it clearly showed that it was DOA. She went back to check and came back and questioned why her co-worker had even sent it in for repair in the first place as it was de facto DOA and their routine is not to send DOAs for repair.
I never did found out exactly was what wrong with it, I got a brand new phone and an apology right there on the spot. I'm about to charge my new phone now so I can't say if the new phone has the same sound issues or heat problems yet. I'll come back and edit this post with the results, just for future reference.
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yeah if you edit it I won't get a notification. Just reply normally and thanks for the info
PAGOT said:
yeah if you edit it I won't get a notification. Just reply normally and thanks for the info
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Click to collapse
Have tried it out for a little while now, not enough for it to get hot, but I can confirm that the persistent noise from the top of the phone is present in the new one too. Even tried disconnecting electronics that might interfere (cordless phones, wifi dongles, computer, speakers) but no change.
As for call quality, the voice quality is definitely better, no tin-can or garbled speech, but if both sides happen to speak at the same time it gets a bit choppy and cut off.
I'm going to post a question on LG Sweden's FB page and see if they have the balls to answer or simply ignore it and call it a feature most people can't hear. I'm curious as to what exact part in the phone is making the noise.
Kabloinko said:
Have tried it out for a little while now, not enough for it to get hot, but I can confirm that the persistent noise from the top of the phone is present in the new one too. Even tried disconnecting electronics that might interfere (cordless phones, wifi dongles, computer, speakers) but no change.
As for call quality, the voice quality is definitely better, no tin-can or garbled speech, but if both sides happen to speak at the same time it gets a bit choppy and cut off.
I'm going to post a question on LG Sweden's FB page and see if they have the balls to answer or simply ignore it and call it a feature most people can't hear. I'm curious as to what exact part in the phone is making the noise.
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Click to collapse
Just as I suspected... it's present on every device...(maybe environment dependant)
Ppl just do not hear it or do not wanna hear it
Don't expect a fix. N4 never saw an acknowledgement....
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