Database Users

My touchscreen has died... Argh!

Hi all,
Well, it seems my phone has given up the ghost and died on me. The phone boots up, and the screen comes on, but it is completely unresponsive to touch. THe hardware buttons are working though. Has this happened to anyone else? I've taken good care of my phone - always in the case - originally pouch then HTC flip case, never dropped, and kept well away from water. I never had a serious problem with the phone before, now this happens. It's so frustrating - only had it for 6 weeks! Now have to send it all the way back to Singapore and wait for them to sort it out and send it back. Any recommendations?
Thanks,
David

Try a HardReset, see if that fixes it. Had this issue 2 times when I had my HTC TyTN II.
Soft-Reset or HardReset.... First try the soft tho.
And on what ROM are you?

I've done a soft and a hard reset - no go, still down. Using official 1.66 ROM. Any ideas?

You're not operating in an extremely-cold environment are you? The digitizer drops in performance when it's cold.
Nor are you wearing gloves? With it being a capacitive device it relies on the natural electronic flow of your body to disrupt the electro-magnetic field the digitizer produces. Unless you're wearing very thin gloves, then gloves will stop the screen 'seeing' your finger.
Can't really think of anything else that may help.
If it's not environmental and you can't find any software causes, then your digitizer most likely has kicked the dust.

Definitely not in a cold environment - live in Durban in the tropics... And so no gloves either. If it is the digitiser, would it be covered by the warranty?

Yes it should be covered by the warranty.

CloneboyZA said:
Hi all,
Well, it seems my phone has given up the ghost and died on me. The phone boots up, and the screen comes on, but it is completely unresponsive to touch. THe hardware buttons are working though. Has this happened to anyone else? I've taken good care of my phone - always in the case - originally pouch then HTC flip case, never dropped, and kept well away from water. I never had a serious problem with the phone before, now this happens. It's so frustrating - only had it for 6 weeks! Now have to send it all the way back to Singapore and wait for them to sort it out and send it back. Any recommendations?
Thanks,
David
Click to expand...
Click to collapse
it has also happened to me! I have had to send him/it in guarantee because it deals with problem hrdware (recognized in many models by the htc). They will handle the substitution of the display and other parts hardware.
P.S.: to me you/he/she has begun not to work in days with high damp and cold

Well, we've had a long spell of very hot weather and evening thunderstorms. Could being in a cool airconditioned environment and then going out into the humid outdoors have been the cause of the problems?

CloneboyZA said:
Hi all,
Well, it seems my phone has given up the ghost and died on me. The phone boots up, and the screen comes on, but it is completely unresponsive to touch. THe hardware buttons are working though. Has this happened to anyone else? I've taken good care of my phone - always in the case - originally pouch then HTC flip case, never dropped, and kept well away from water. I never had a serious problem with the phone before, now this happens. It's so frustrating - only had it for 6 weeks! Now have to send it all the way back to Singapore and wait for them to sort it out and send it back. Any recommendations?
Thanks,
David
Click to expand...
Click to collapse
wtf.. mine just did this today also?...
I worked just fine a few hours ago here in my office. But now... nothing.
I also take really good care of my phone, had it for ~3 months now and not even a small nick or anything on it.

just did a hardreset on mine also. And still no life.
touch screen is totally dead - gonna send mine in for repairs then.

Maybe it's a conspiracy by HTC... What environmental conditions were you under?

CloneboyZA said:
Maybe it's a conspiracy by HTC... What environmental conditions were you under?
Click to expand...
Click to collapse
well its ~1c outside rigth now but it has been in a nice warm office all day, for like 3 hours or so before it broke

Maybe it's the transition from warm to cold and back that broke our phones. If it is, what can be done to prevent it happening again?

CloneboyZA said:
Maybe it's the transition from warm to cold and back that broke our phones. If it is, what can be done to prevent it happening again?
Click to expand...
Click to collapse
nothing i guess. Its not like mine has been that cold...
my trip this morning
6.30 am - locked my door and walked like 10 meters to my car, got in turned the heater on and had it running a podcast
7.45 am - arrived at work and walked like 50 meters to the front door
~11 am - phone display stopped working
So its not like i have been outside that much for it to get really cold. I always carry it in my front pocket.

Oh great, yet another potential problem I'll have to look out for.

Starfury said:
Oh great, yet another potential problem I'll have to look out for.
Click to expand...
Click to collapse
well tbh i dont think its a hot/cold problem. It has been even colder for the last few months and it has never missed a beat. I agree that the coincidence is almost off the charts. But it may just be a manufacturing problem with some of them and CloneboyZA and i just have bad luck.

I thought I'd been lucky enough to get a decent one, but guess it was not to be...

Same thing happened to me a couple of weeks ago.
Sent it to repair and they swapped the screen.

dogans said:
Same thing happened to me a couple of weeks ago.
Sent it to repair and they swapped the screen.
Click to expand...
Click to collapse
k thx good to know. Gonna send mine in for RMA on monday, unless i can make it tomorrow.

Well, I've got to ship mine all the way to Singapore from South Africa... Most frustrating!

'Splodge' on screen

Splodge, was the only way I could describe it...take a look at the attached photo.
I'm certain I have seen someone else post this before.
It just happened randomly! Was fine all day yesterday, then picked my phone up to answer it last night, and after the phone call had ended I saw this on the screen...
Touch screen still works, and you can still see underneath it, its less visible when the back light is on. Of course when it's off, you can see the effect it has!
So...what is it? Easily fixed or what?
Like I said, I'm sure I have seen this posted by someone else before...

Hehe... nice one. It will most likely disappear if you gently pull the glass with a suction cup.
Brgds... /Tubgirl

Suction cup thing works but then it comes back.
HTC said it would be out of warrenty :S and they would have to look at it first.
O2 however, said if its in warrenty (which it is) then they will get it repaired and supply a courtesy handset while they have it.

i had one the same size it has slowly gone to half the size 5 pence piece but o2 said its not under warrenty and i work for a major phone retailer and my repairs guy said it may so im very unsure wuld have re flash it as its hspl grrr

Some background info on the topic: http://en.wikipedia.org/wiki/Newton's_rings

greg1fraser said:
i had one the same size it has slowly gone to half the size 5 pence piece but o2 said its not under warrenty and i work for a major phone retailer and my repairs guy said it may so im very unsure wuld have re flash it as its hspl grrr
Click to expand...
Click to collapse
interesting, well I'm taking it to the O2 store next week, so will see what they say, will keep the email i had off them saying they will as backup!
It has reduced in size, but still has the rainbow pattern in the middle.

I had a similar screen problem however it didnt look anywhere near as bad as yours. Mine had slight discolouration mostly noticable on white backgrounds. Pressing the screen a little bit harder than normal created the sort of effect you get when pressing the screen of a calculator (dont know what to call it) I took mine to the o2 shop with a different fault and also mentioned this fault. I got it back 6 days later but they hadnt fixed the screen problem. I sent it off again then and there and 6 days later i got a new phone.

O2 now have my HD2
Been given a nasty old Nokia phone as a temp...forgot how small some screens are...lol
should take 7-10 days they said...so fingers crossed...

Any way of fixing this problem without sending it back as this has happened to my cousins HTC HD2, kind of glad it didn't happen to mine lol, any quick fixes to know about?

I've had the same with my HD2.
They fixed it for me (new screen)

Don001 said:
Any way of fixing this problem without sending it back as this has happened to my cousins HTC HD2, kind of glad it didn't happen to mine lol, any quick fixes to know about?
Click to expand...
Click to collapse
Get hold of a replacement screen and do it yourself??

MalekoUK said:
Get hold of a replacement screen and do it yourself??
Click to expand...
Click to collapse
Was actually thinking about this, then tried to figure out how it happened, he goes it was one of two things, since he considers himself a bit of a playboy lol, he tells this tale of a girl sitting in his lap and it happened or could have been wetness (kind of goes hand in hand don't you think lol).. how does this problem usually occur?

Don001 said:
Was actually thinking about this, then tried to figure out how it happened, he goes it was one of two things, since he considers himself a bit of a playboy lol, he tells this tale of a girl sitting in his lap and it happened or could have been wetness (kind of goes hand in hand don't you think lol).. how does this problem usually occur?
Click to expand...
Click to collapse
LOL!
Well anyway! For me it was very random. The phone was fine all day at work, I had a phone call in the evening, after the phone call I just looked at my phone, and there it was...
Some people have said its caused my the heat of the battery and signal, dunno.
Its a very thin space between the battery and the back of the screen, so maybe thats true.
I can't see how over pressure can cause it as its a glass screen, and glass doesn't bend like plastic.

I had a smaller of these newton rings at the center. Much smaller than yours.
Suddenly one day it disappeared.
It was during summer and I thought it was probably because of the heat.

MalekoUK said:
LOL!
Well anyway! For me it was very random. The phone was fine all day at work, I had a phone call in the evening, after the phone call I just looked at my phone, and there it was...
Some people have said its caused my the heat of the battery and signal, dunno.
Its a very thin space between the battery and the back of the screen, so maybe thats true.
I can't see how over pressure can cause it as its a glass screen, and glass doesn't bend like plastic.
Click to expand...
Click to collapse
Interesting, he did always complain about his battery overheating or when on a phone call, the phone temperature increases rapidly, guess that was the cause, at least I get to tell him some good news, he can go to spearmint rhino as much as he wants lol

Just tracked the repair on line and all sounding good!
Job Fault: Defective On-Screen Keyboard
Job Status: On it’s way back
Repair Outcome: Warranty Repair

MalekoUK said:
Just tracked the repair on line and all sounding good!
Job Fault: Defective On-Screen Keyboard
Job Status: On it’s way back
Repair Outcome: Warranty Repair
Click to expand...
Click to collapse
Congratulations.. how long did it take to come back?

Don001 said:
Congratulations.. how long did it take to come back?
Click to expand...
Click to collapse
Hasn't arrived at the store yet, waiting for a phone call, fingers crossed for today! that would be exactly a week.

Hope its fixed soon for you, its interesting about the battery and heat, my hd2 gets warm below the battery and that is also below the main area your problem is on, I suspect its down to a screen fault myself.

MalekoUK said:
Hasn't arrived at the store yet, waiting for a phone call, fingers crossed for today! that would be exactly a week.
Click to expand...
Click to collapse
Hopefully because I know how it feels like to be without the beloved HD2, I had to last two weeks, no matter what phone you use as a substitute, for some reason, it just cannot compare!

To anyone who bought a new Epic within the past month

Do you guys have the issue of the screen being loose at all? Reason I'm asking is because I'm hoping to get a new one as a replacement.
When the Epic first came out the forum was flooded with people who had the issue but lately that doesn't really seem to be the case. Maybe it was fixed in production like HTC fixed the glass separation problem with the EVO.

vince06 said:
Do you guys have the issue of the screen being loose at all? Reason I'm asking is because I'm hoping to get a new one as a replacement.
When the Epic first came out the forum was flooded with people who had the issue but lately that doesn't really seem to be the case. Maybe it was fixed in production like HTC fixed the glass separation problem with the EVO.
Click to expand...
Click to collapse
Weird. Got mine 2 days after the release and have had no problems of that sort.
Sent from my SPH-D700 using XDA App

The actual glass is loose?

I just got my third one in the month since I moved from the moment.
The first one the screen wasn't and wouldn't go into the phone, there was one corner and half the side that would not seat down to where it should be. The second had a nice one pixel wide line right down the middle of the screen. And my third and current one is perfect in every sense of the word!
Both of my other ones you could separate the screen and the keyboard for a little gap that annoyed the hell out of me. My current one is seriously rock solid!
So from my experience I'd definitely say go for it and try to get a new one. I was doubting if the epic was right for me, but my latest one changed my mind completely!

No not the actual glass but the whole top half of the phone that slides out.
But yea I see a lot of people saying their newew ones are more solid so that's good.
Sent from my SPH-D700 using XDA App

My wife and I just got ours last month and we have had no problems with ours. We love em. You shouldn't have a problem with a new order, but you never know.
Sent from my shoe, I mean....Epic shoe... I mean Samsung Epic!

I've had mine since the first week, and yes, its loose, but only as much as any other slider I've had. I don't think it has gotten any "worse"... I had a cheapo 2 pc. Best buy hard case on it, and with that it was perfectly solid. The 'action' of the slide, the spring assist of it, is just as good as new too. If yours is that horrible, take it back for sure... I just accept that sliders do that, as long as it doesn't butt-dial from slight opening, I'm ok.

The first one I got on launch day had separation of the glass to the frame. Made clicking noises after I turned off all the clicks and hapatic feedback ****. The 2nd and 3rd Epic's I had, have been rock solid.

i got my epic in october and since then its loose now i guess its normal from normal use because its a slider...my cousin got his last month and his is loose too now.

I got myne on release day and have no problems at all mybe jus a little loose keyboard but I don't use it much so I don't care
Sent from my SPH-D700 using XDA App

vince06 said:
Do you guys have the issue of the screen being loose at all? Reason I'm asking is because I'm hoping to get a new one as a replacement.
When the Epic first came out the forum was flooded with people who had the issue but lately that doesn't really seem to be the case. Maybe it was fixed in production like HTC fixed the glass separation problem with the EVO.
Click to expand...
Click to collapse
The issue of loose or wobbly screens is a known one. I have had to replace my Epic twice due to that reason. So, when I was getting the one I have now, I asked the sales rep. to let me check if the screen was wobbly or not, before he activated it. When you pay so much for such devices, there shouldn't be any margin for imperfection. You should get your phone replaced.

Is my screen dieing?

I keep getting random laginess and screen unresponsiveness. It doesn't seem to be rom specific as it has happened on cm7, myns 2.2, and now the rooted stock leak. There is a bright white spot that has been there since day 1 and that seems to be where it becomes most unresponsive. It also randomly scrolls and even the capacative buttons become unresponsive.
Help
Sent from my PC36100 using Tapatalk

flyboy1100 said:
I keep getting random laginess and screen unresponsiveness. It doesn't seem to be rom specific as it has happened on cm7, myns 2.2, and now the rooted stock leak. There is a bright white spot that has been there since day 1 and that seems to be where it becomes most unresponsive. It also randomly scrolls and even the capacative buttons become unresponsive.
Help
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
seems like your digitizer is lifting off the screen because mine would do the same until I fixed it by heating the screen with a hair drier for a bit then pushing the digitizer glass in around the edges.
The white spot is a very common defect-> my phone has it as well.
So its DIY or sprint tep to fix it. Good luck.

Problem with sprint is I think unless it does it all the time I don't think they will fix it. The closest store to me sucks, the last time I brought it in they told to just smash it because they wouldn't fix it. Maybe I will call customer service tomorrow as I don't see any physical defects, the screen is not lifting
Sent from my PC36100 using Tapatalk

Fresh warm 2.2 install, just did it again, so definetly hardware failure, I will call sprint tomorrow!
Sent from my PC36100 using Tapatalk

I tried the hairdryer thing, worked fine for 5 days, now the unresponsiveness is starting again, going to unroot and call sprint because u don't think there I'd a repair center near me
Sent from my EVO

Sprint is sending me a refurb. Gambling Iguess, but my phone is unusable right now.
Sent from my EVO

flyboy1100 said:
Sprint is sending me a refurb. Gambling Iguess, but my phone is unusable right now.
Sent from my EVO
Click to expand...
Click to collapse
Who knows you might get lucky , I wasn't. My original and refurb both have the screen issue but I can live with it. Just make sure to clean the screen regularly and u should be good.

I clean my screen daily, we will see. It is fine now, but an hour ago I couldn't do anything. Had to last really hard and beat on the screen to get it to work. 3 returns and you get a new one right?
Sent from my EVO

i have the light spot. Pretty sure its caused by heat. . Took it in and had the screen replaced by a repair center. It also had light leaks that also got fixed. The new screen is doing the light spots again though. I'm willing to to bet you have a novatec lcd panel. When it happened to me I took a pole and everyone who had this problem had the novatec over the epson. If my xoom does it ill be pretty pissed. My friend has a droidx that also has a light spot in the same area as my evo. Bottom middle, a little off center to the right. Am I right? Neither have screen unresponsiveness though.

flyboy1100 said:
I clean my screen daily, we will see. It is fine now, but an hour ago I couldn't do anything. Had to last really hard and beat on the screen to get it to work. 3 returns and you get a new one right?
Sent from my EVO
Click to expand...
Click to collapse
Actually for the screen I just turn it off and on and my problems go away.
This is actually my 2nd phone. First one the charging port broke off, I kept it and got a refurb. Then I dropped my refurb and cracked the screen. So I opened up and swapped my old evo's screen to my new one. Works fine, now.

boredmug said:
i have the light spot. Pretty sure its caused by heat. . Took it in and had the screen replaced by a repair center. It also had light leaks that also got fixed. The new screen is doing the light spots again though. I'm willing to to bet you have a novatec lcd panel. When it happened to me I took a pole and everyone who had this problem had the novatec over the epson. If my xoom does it ill be pretty pissed. My friend has a droidx that also has a light spot in the same area as my evo. Bottom middle, a little off center to the right. Am I right? Neither have screen unresponsiveness though.
Click to expand...
Click to collapse
Your right, its a defect in the novatech lcd, hence the change to epson lcd on newer hardware revisions

ok now that you mention it alex I do have screen unresponsiveness but I also fix by screen off then back on. Its random and I thought it was a cyanogen thing as I've been using that from for a long time now.

boredmug said:
ok now that you mention it alex I do have screen unresponsiveness but I also fix by screen off then back on. Its random and I thought it was a cyanogen thing as I've been using that from for a long time now.
Click to expand...
Click to collapse
I had the impression of it being the rom early on but after multiple flashes, its the hardware. I believe its due to the combination of lcd lifting and heat from the cpu. I had my swype keyboard on screen one day and noticed that the screen went berserk on/near the white spot on the lcd by watching the trace line

alexisprz said:
I had the impression of it being the rom early on but after multiple flashes, its the hardware. I believe its due to the combination of lcd lifting and heat from the cpu. I had my swype keyboard on screen one day and noticed that the screen went berserk on/near the white spot on the lcd by watching the trace line
Click to expand...
Click to collapse
Yup same here and I have a novatec. And turning the screen off and on doesn't have much affect. I have to do that 5 or 6 times, and run my thumbs from the bottom to the top pressing very hard, then it will start to work again
definitely not rom specific, as I am now completely unrooted running 3.70.
Maybe I will get get a refurb version 4
Sent from my EVO

flyboy1100 said:
Yup same here and I have a novatec. And turning the screen off and on doesn't have much affect. I have to do that 5 or 6 times, and run my thumbs from the bottom to the top pressing very hard, then it will start to work again
definitely not rom specific, as I am now completely unrooted running 3.70.
Maybe I will get get a refurb version 4
Sent from my EVO
Click to expand...
Click to collapse
Wow that sucks, I never had to go to those extremes when my screen acted up, good luck.

How do I tell what screen my new one has?
Sent from my EVO

So far no issues, figures, call for replacement and get it ordered and now my screen has been fine
Sent from my EVO

Acted up twice today, so glad a replacement is on the way
Sent from my EVO

how many refurbs do i have to go through before i get a new phone? 1 down so far.

Is it safe to buy a nexus 7 yet ?

I had one with screen raise ... otherwise great. I don't want the hassle of endless refund cycles.
So, for new (or recent) orders from the Play store which I am assuming is the fastest clearing channel... do they still have the screen lift problem.
i.e. has the hardware been rev'd yet ? Anyone with a recent delivery know....

I just got my replacement today. I don't want to speak too soon but it's been out of the box for about 2 hrs and hey it looks fine right now. I'm gonna charge it and use it a little and see if anything pops up so to say and I'll update later tonight.
Edit: I wish there was a way to tell the hardware revision if there is one at all. I might crack these both open before I send my other one back and see if I can spot any differences.

I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.

miketoasty said:
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
Click to expand...
Click to collapse
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.

TokesKB said:
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
Click to expand...
Click to collapse
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.

Got my second unit Wednesday. It has screen lift as well.
I would definitely advise against buying retail, but I think Google can be trusted. I'm just going to hold onto this defective one for a month or two. Then I'll ask for a replacement.
No regrets, although I was pretty miffed about opening a new one with the same flaw when it happened.

miketoasty said:
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Click to expand...
Click to collapse
Did I say it would bork the device....no. If you want to use it with the screen lift good for you.

Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app

Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....

tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i got a cherry 87 buick I would like to sell you
Maybe your right, my touchscreen stopped working after use and the screen lift. I guess I should have kept it

I bought mine retail from Office Depot on 7/17 and haven't had a single problem with it.

In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google

charco83 said:
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
Click to expand...
Click to collapse
Careful with buying in store. It may not be considered a fault (for the reasons expressed elsewhere in this thread) and if you do not have UK DSR law then you may not be able (allowed) to make a return. I wouldn't fancy my chances in CPW or Currys of doing a return if the device is functioning (but just not quite flush).

Most UK retailers allow you to return for simply not liking the product. In Tesco the guy told me it didn't matter if it was faulty as it was within their X days return. They'll be selling them in store in a couple of weeks apparently.
tribestos, fail to see how OCD relates to finding a fault on a piece of hardware. It's not like people are obsessively looking for faults. The screen isn't supposed to lift but it does. That's a design flaw.

So somebody must be taking the hit for all the returns... is it the retailer or do they just return the units back to the manufacturer and not pay for the duff ones ?

deaglecat said:
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
Click to expand...
Click to collapse
The replacement 7s poll has gotten sunnier, although people are voting prematurely. Also, it's not public, but I don't think many would tamper with it.
Although I have not seen a unit without this defect, there are at least a few posters there who should know exactly what to look for and haven't found any separation in their replacement whatsoever. That's a good sign, and that poll was pretty ugly last Wednesday, so the vast majority of respondents since then have been ticking perfect.
As for when this flaw will be officially dealt with, probably never. But don't hold that against Google. They can make right by rooting out the manufacturing flaw and dealing with unsatisfied customers on an individual basis. No need for any headlines.

Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).

Ravynmagi said:
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Click to expand...
Click to collapse
Wow that is brilliant news... assuming that the CS adviser was being honest.

tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
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You have that choice. But when I spend my money on something I expect it to be built w/o flaws. Hope the glass dont fall out on you when the screws get to lose! Oh you wont care tho it will still be irrelevant right?

deaglecat said:
Wow that is brilliant news... assuming that the CS adviser was being honest.
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Yeah, I hope she wasn't blowing smoke up my butt. That happens too. But I figure with the 16GB Nexus 7 suddenly returning to the Play store and the CS telling me this, it's hopefully correct.