It's all in India now - Venue Pro General

So i just got off the phone, with a Dell rep from India and what he told me was that DELL closed their Texas US call center. I called 8 times and every time got the same guy in India.
Can anyone confirm this?

I have been told the same thing and have tried calling over and over to see if I could get the texas call center but it was always an indian who answered.

slight22 said:
So i just got off the phone, with a Dell rep from India and what he told me was that DELL closed their Texas US call center. I called 8 times and every time got the same guy in India.
Can anyone confirm this?
Click to expand...
Click to collapse
Yet another reason to say bye, bye to DELL. I'm glad I finally have the .212 update -- and yes, it is fast! 8 months later I feel like my phone has finally been delivered --- anyway ...
Corporations will abuse us until we stand united and say enough is enough! Period.
Now, I'm off to use my phone and not have it lock up! @quantumforce1

anyone manage to update with a different SD card in that originally came? I upgraded to 32 from 8 and am trying to anticipate problems.

ducttape36 said:
anyone manage to update with a different SD card in that originally came? I upgraded to 32 from 8 and am trying to anticipate problems.
Click to expand...
Click to collapse
Actually thats why i wanted to talk to them. The rumor was that you could replace the card and they'd still honor the warranty. I wanted to check that. What the guy in india told me was
"I'm sorry sir it is not possible to upgrade the memory on the phone the chip is inside the phone"
Not only does this tell me they either don't know or they are told to tell us we can't do it. Which also says they won't honor an upgraded phone.

slight22 said:
Actually thats why i wanted to talk to them. The rumor was that you could replace the card and they'd still honor the warranty. I wanted to check that. What the guy in india told me was
"I'm sorry sir it is not possible to upgrade the memory on the phone the chip is inside the phone"
Not only does this tell me they either don't know or they are told to tell us we can't do it. Which also says they won't honor an upgraded phone.
Click to expand...
Click to collapse
Dell's position from the start has been that changing your card would void the warranty. Some have been told otherwise by Dell reps but that has never been officially confirmed so its wiser to assume the warranty will be void. An upgraded card shouldnt affect the firmware update or later update to Mango. Upgraded to Nodo and the security update with a 32GB card myself no problem.

efjay said:
Dell's position from the start has been that changing your card would void the warranty. Some have been told otherwise by Dell reps but that has never been officially confirmed so its wiser to assume the warranty will be void. An upgraded card shouldnt affect the firmware update or later update to Mango. Upgraded to Nodo and the security update with a 32GB card myself no problem.
Click to expand...
Click to collapse
What class of card? If I put a 10 in would it work? (i'm running mango)

slight22 said:
What class of card? If I put a 10 in would it work? (i'm running mango)
Click to expand...
Click to collapse
I wouldnt go more than class 4, other WP7 handsets have issues with higher classs speeds, check the Samsung Focus and HD7 forums. Most recommended card is a class 2 Sandisk 32GB, seems to work for most.

Thank you for your information.

Related

Free SD Card for TMOUS users

Hey, I wanna share this for all TMOUS user. Quote this from another post
"Just wanted all to know, HTC has recently acknowledged an issue with the 16GB SD card that shipped with the US T-Mobile HD2. T-Mobile issued an internal bulletin to this effect and provided a US number (888.356.2375) to call to arrange to have the SD card replaced, from Level 2 to a Level 4 SD card. Alot of HD2's had the Level 2 card installed and this card was found to cause the phone to freeze. The Level # is indicated by a circle with a numeral in the middle of it. Usually on the upper right hand side of the SD card. When you call the number HTC provided they will want you to have the HD2 in front of you with IMEI and S/N ready. The unique thing is HTC has rescinded their policy to send the 'bad' SD card back so if they send you a replacement Level 4 card you will end up with 2 SD cards. (I'm sure that Level 2 card could be reused somewhere) This info is probably even more useful to owners that have installed Android Froyo 2.2 on their HD2 as I have. The ROM's are usually contained on the SD card itself and not flashed internally. HTC does indicate a backorder on the replacement SD cards (up to 2 weeks or so) Hope this helps some of you with the freezing condition."
Hope this will some how help the screen freeze problem. Yay for a class 4 card. I just call in and order my. Very easy and free. Cheer
Edit: oh yeah, and make sure you don't tell them that you reformatted the card. Make thing less complicated.
Update:
Just to clear out a little bit here. When I got the information, this is not an OFFICIAL recall or replacement service. It was really much just a tip from someone that has this done.
They were willing to replace the card for people because they acknowledged that the card do have problem. And they posted the information originally only for people who has problem with the card.
So if you happen to call in, please be aware that there is no such thing as replacement or recall service. You suppose to report a problem with your card. That worked for many people. They just asked for the IMEI or S/n and don't even care about if you are T-mobile customer or not.
Now, seem like there is a high volume of people calling in about the replacement service that they didn't aware. They must started to pick up on that and suspend this service or something until further announcement. If they refuse to give you one, it's because of this.
Update: I just got mine and a few people have confirm. It is a Samsung Class 2 sd card. Please keep the posting about what card you receive so everyone know. Thanks
ktran1588 said:
Hey, I wanna share this for all TMOUS user. Bangsters, you should order one to we can have the same card . Quote this from another post
"Just wanted all to know, HTC has recently acknowledged an issue with the 16GB SD card that shipped with the US T-Mobile HD2. T-Mobile issued an internal bulletin to this effect and provided a US number (888.356.2375) to call to arrange to have the SD card replaced, from Level 2 to a Level 4 SD card. Alot of HD2's had the Level 2 card installed and this card was found to cause the phone to freeze. The Level # is indicated by a circle with a numeral in the middle of it. Usually on the upper right hand side of the SD card. When you call the number HTC provided they will want you to have the HD2 in front of you with IMEI and S/N ready. The unique thing is HTC has rescinded their policy to send the 'bad' SD card back so if they send you a replacement Level 4 card you will end up with 2 SD cards. (I'm sure that Level 2 card could be reused somewhere) This info is probably even more useful to owners that have installed Android Froyo 2.2 on their HD2 as I have. The ROM's are usually contained on the SD card itself and not flashed internally. HTC does indicate a backorder on the replacement SD cards (up to 2 weeks or so) Hope this helps some of you with the freezing condition."
Hope this will some how help the screen freeze problem. Yay for a class 4 card. I just call in and order my. Very easy and free. Cheer
Edit: oh yeah, and make sure you don't tell them that you reformatted the card. Make thing less complicated.
Click to expand...
Click to collapse
Nice call, do they have an email or chat we can do if we don't want to sit on hold?
Can you link to original post?
Thanks
orangekid said:
Nice call, do they have an email or chat we can do if we don't want to sit on hold?
Click to expand...
Click to collapse
I took me like 5 min. Just call in
orangekid said:
Nice call, do they have an email or chat we can do if we don't want to sit on hold?
Click to expand...
Click to collapse
I called earlier this morning from the same information listed in another post. From the time I called to the time I hung up was less than 5 minutes (including a satisfaction survey)...the hold time was less than 30 seconds.
Cheers
justwonder said:
Can you link to original post?
Thanks
Click to expand...
Click to collapse
Cannot find that one but found this:
http://forum.xda-developers.com/showthread.php?t=796159
Thanks for the heads up. I just gave them a called. They just asked some standard questions but they will be shipping the new 16gb in a week or two (backordered).
Thanks for the info, just ordered mine as well. Told me about 1-1.5 weeks to ship out.
Thanks for the tip just ordered mine
Although the guy thinks it will still be a class 2 when it comes in the mail which doesn't make sense so hopefully he is wrong.
sent from my hd2 aka tmobile evo eatin on some froyo
Class 2 Only?
jriv said:
Thanks for the tip just ordered mine
Although the guy thinks it will still be a class 2 when it comes in the mail which doesn't make sense so hopefully he is wrong.
sent from my hd2 aka tmobile evo eatin on some froyo
Click to expand...
Click to collapse
I also inquired into the Class specification of the SD card and my rep. did a check with the warehouse to see if she was unaware of the change to send out Class 4's and came back saying that at this time there is no order for them to be sending out Class 4's so they will be sending me a Class 2 card. But no need to send mine in. So... still Win? I get to have 2 now so I guess.
dang it works. Just ordered mine too, and the lady was really nice and helpful. Was just asking for S/N and some basic info and address to ship the card to. She did say that the new card will be a Class 4 card, and will arrive in about 2 weeks.
Thanks a lot for the info man.
*The whole process took me only about 10 min, no wait time whatsoever. Kudos for HTC to still have a great performing call center.
Just called HTC, phone call took no longer than 5 minutes and the cards are back ordered
goldenchild7801 said:
Just called HTC, phone call took no longer than 5 minutes and the cards are back ordered
Click to expand...
Click to collapse
what do you tell them? "hey i heard you guys were giving free sd cards cuz mine sucks"? lol
orangekid said:
what do you tell them? "hey i heard you guys were giving free sd cards cuz mine sucks"? lol
Click to expand...
Click to collapse
Did you order yours? I just told them my sd card is "on and off" randomly (which is a lie) but hey i got my free one
Yea I got a CSR whose first response was "I JUST talked to you!" and this was my first time calling hahaha I think they are getting a little frustrated...anyways he said that I will be getting a Class 2 instead of 4 so not sure exactly what will come in the mail but a free 16GB card is definitely not bad!
nikhil711 said:
Yea I got a CSR whose first response was "I JUST talked to you!" and this was my first time calling hahaha I think they are getting a little frustrated...anyways he said that I will be getting a Class 2 instead of 4 so not sure exactly what will come in the mail but a free 16GB card is definitely not bad!
Click to expand...
Click to collapse
Lol too many people after reading this post and others are calling in make them confused. Let's spread the words so everyones get a free card lol
5 minute 47 seconds and all done. Cladd 4 coming since it was class 2 they were having the problems with. Great deal, thanks for the tip.
baymon said:
dang it works. Just ordered mine too, and the lady was really nice and helpful. Was just asking for S/N and some basic info and address to ship the card to. She did say that the new card will be a Class 4 card, and will arrive in about 2 weeks.
Thanks a lot for the info man.
*The whole process took me only about 10 min, no wait time whatsoever. Kudos for HTC to still have a great performing call center.
Click to expand...
Click to collapse
Yep exactly the same here, it would be nice if it was a class 4, but makes no difference to me I'm not running the stock card anyway but I won't turn down a free SD card..
Sent from my HTC Vision HD2
ya, only took a couple minutes. the acted kinda hesitant at first. he asked me where i was getting this information, and i read off that quote to him in the first post in the bold letters. so i pretty much told him i was reading it off of T-Mobile's website. he started to laugh and say something like "i was just curious where everyone was getting this information because i've gotten like 10 phone calls in the last 30 minutes about this, and we don't know anything about it."
i was scared that it wasn't going to work at first, but the only thing i gave him was my name, address, and IMIE #
he said it would be replaced with a class 4, didn't give me a time frame, but if it's free i'll be happy to wait.
crud i didnt think to check the type of card, I just assumed it was a class 4. Oh well, free card and it was super fast. She said it will ship in 3-5 business days. Woot!

A new Android 2.2 update I9000UGJK4 and $100 credit if the phone needs repair.

As you may know, Bell Mobility has released the Android 2.2 (I9000UGJK4) update for the Galaxy S (Vibrant) on December 10, 2010. That update has caused a number of (additional) freezing issues and many phones crashed a few days after the update. Bell and Samsung reacted by withdrawing that update.
The good news is that a new update Android 2.2 has just been released today under the version name I9000UGJL2. An internal Bell email stated that Samsung found the bug that caused the freezing and crashing and was able to fix that with the latest update. The update will be available starting today, December 24 using Samsung Kies.
Also, if you have a Samsung Galaxy S that crashed after the first Android 2.2 update and should be sent for repair, you can call Bell Technical Solutions at 1877 328-2123 to create a repair order. You will also get a $100 credit to your account (due to the inconvinience according to Bell).
I hope this information is useful to some of you.
Happy holidays!
P.S. Too bad I cannot edit the title. The version of the new Android 2.2 update released by Samsung/Bell on December 24 is I9000UGJL2, not I9000UGJK4 as stated in the title. The I9000UGJK4 is the problematic update that was released on December 10.
Can anyone verify this? (The credit. I'm aware the JL2 firmware has been released.) I just got off the phone with them earlier, and they stated they were unable to create a repair order on the phone and to just bring it into a nearby Bell World store.
I brought my first SGS which died into a Bell World a few weeks ago and they sent it to get repaired. I got no credit or anything, and they refused to reimburse my account.
There is an intermittent problem with the repair order system but the rep. can keep a note to do it later when the repair order system is fixed.
The $100 credit is confirmed. I posted the info. here because some Rep. may not read the info. or simply not bother spending time giving you the credit if you don't ask for it.
Nice, this boost a lot of condifence to update my phone. I will wait for a few more days tho lol, I am such a chicken. Don't want to brick and send to repair again
sindibad said:
As you may know, Bell Mobility has released the Android 2.2 (I9000UGJK4) update for the Galaxy S (Vibrant) on December 10, 2010. That update has caused a number of (additional) freezing issues and many phones crashed a few days after the update. Bell and Samsung reacted by withdrawing that update.
The good news is that a new update Android 2.2 has just been released today under the version name I9000UGJL2. An internal Bell email stated that Samsung found the bug that caused the freezing and crashing and was able to fix that with the latest update. The update will be available starting today, December 24 using Samsung Kies.
Also, if you have a Samsung Galaxy S that crashed after the first Android 2.2 update and should be sent for repair, you can call Bell Technical Solutions at 1877 328-2123 to create a repair order. You will also get a $100 credit to your account (due to the inconvinience according to Bell).
I hope this information is useful to some of you.
Happy holidays!
Click to expand...
Click to collapse
and how does this help us that bought the phone outright for 580 and are not using it on bell...
sindibad said:
There is an intermittent problem with the repair order system but the rep. can keep a note to do it later when the repair order system is fixed.
The $100 credit is confirmed. I posted the info. here because some Rep. may not read the info. or simply not bother spending time giving you the credit if you don't ask for it.
Click to expand...
Click to collapse
When I get my phone back in a few weeks or so I'll be calling bell to see if they'll be able to give me that credit, or at least refund a month of the plan.
so if your phone blows up you are guaranteed to get 100$ credit? ... or upto? ...
and how do u go about it
Just updated and so far so good!
Is it safe to do the voodoo lag fix??
lgkahn said:
and how does this help us that bought the phone outright for 580 and are not using it on bell...
Click to expand...
Click to collapse
I have also bought the phone using kijiji.ca but only payed $380 for it. I never updated it since it doesn't suffer from any major freezing issues and I don't want to take the chance with these updates. I will wait for a week to see if the recent Froyo update worked fine before applying it to my phone...
Phone warranties should also be handled directly by the manufacturers. The problem is that there is no consumer protection law that forces the manufacturers to do that in Canada and they feel little or no pressure from cellphone buyers since probably more than 95% of them buy their phones from the service providers.
danial.aw said:
so if your phone blows up you are guaranteed to get 100$ credit? ... or upto? ...
and how do u go about it
Click to expand...
Click to collapse
It is a $100 credit applied to your account if your phone crashed and should be sent for repair. The credit will be applied if you call a Bell Technical Solutions rep. to create a repair order for your phone. This process only started today, December 24.
Called Bell TechSolutions and they applied $100 credit to my acct (since I got my Samsung Galaxy S replaced)
has anyone else convinced a rep to send out a new phone even though yours was out for repair? How did that go for you?
I ask because I got a rep to do this, but I later learned that you need to send back the broken phone. I don't have the broken phone because it's already being repaired and I really hope I don't get caught in some Bell policy loophole.
just a note
you wont get the $100 credit if you are not in a contract with Bell

Update for TMobile USA

I just recieved an update message on my phone while it was connected to my computer. It said it was for the Feb Update.
Yeah you can force the update by following the tutorial here : everythingwm.com/new-nodo-workaround-arrives/2011/03/29/
Thanks, I tried the link. I ended up turning on airplane mode, then turned on my WIFI. THen I connected my Phone to Zune and looked for an update. About 20 secs I turned off the wifi and it updated to Nodo.
I still see the firmware was not changed and still dont see all the memory. The EM app is still the same.
And it still freezes with WiFi on. :-(
For all Dell Venue Pro users, a small warning. Using this technique your phone will identify itself as a European (unlocked) phone. Technically Microsoft should still see it as the Dell Venue Pro, but we all know that there is a difference between the European (Indian / Global) and US version of the phone. The first one has 512MB ram, while the latter only has 256MB (approx.).
So, identifying as a European version might not give you a firmware upgrade! Again, as the UK version has not yet been shipped, I can't be sure totally, but it does seem a plausible reason for the differences in 'firmware'. (Some users reported firmware upgrades, while others don't [see above].)
KilZone said:
For all Dell Venue Pro users, a small warning. Using this technique your phone will identify itself as a European (unlocked) phone. Technically Microsoft should still see it as the Dell Venue Pro, but we all know that there is a difference between the European (Indian / Global) and US version of the phone. The first one has 512MB ram, while the latter only has 256MB (approx.).
So, identifying as a European version might not give you a firmware upgrade! Again, as the UK version has not yet been shipped, I can't be sure totally, but it does seem a plausible reason for the differences in 'firmware'. (Some users reported firmware upgrades, while others don't [see above].)
Click to expand...
Click to collapse
You have no poof of the "early" phones having 256 MB of RAM, do you?
30s
Ahhh -- Finally -- the magic count number for me was 30s -- YEA!!!
In the process of updating NOW --- I'm really excited
@quantumforce1
quantumforce1 said:
Ahhh -- Finally -- the magic count number for me was 30s -- YEA!!!
In the process of updating NOW --- I'm really excited
@quantumforce1
Click to expand...
Click to collapse
Now finished with NoDo --- total time 9mins to 7390! Yipee!!!
In terms of changing the SD to 32GB, is it better to do so before the no-do update or after? Or does the update really not make a difference?
kartbart said:
In terms of changing the SD to 32GB, is it better to do so before the no-do update or after? Or does the update really not make a difference?
Click to expand...
Click to collapse
I doubt it makes a difference. I would definitely not try it during though
I have only gotten the pre-nodo update. Also i talked to a Dell mobility rep about a week ago, and she told me that the firmware update will correct the 512mb issue. She told me this was the root of all the issues.
Dell has confirmed (on Twitter) that NoDo is rolling out now and that a separate firmware update is coming later:
http://twitter.com/#!/LionelatDell/status/52939756748816384
http://twitter.com/#!/LionelatDell/status/52940654199836672
No I don't, but what I meant was that only 256MB is accessible (which we do know for sure). I'm still hoping (and I tent to believe so too) that there is actually 512MB in the device, but the firmware is 'wrong'.
However, the Europe / Global version of the phone has 512MB of RAM already available (different firmware?) and thus not need the same fixes as the US one. So forcing the global version of NoDo on your phone, might not always be a good idea. (I know that, for now, there is no indication that there is any fix from Dell in the NoDo and it might all work out. Still I would be cautious...)
Arcarsenal said:
You have no poof of the "early" phones having 256 MB of RAM, do you?
Click to expand...
Click to collapse
Dell is making weird comments all the time, I would like to see that D2D post before I believe a fix is coming... First they said it would be rolled out with NoDo, now it comes later. Hopefully 'later' does not mean 'by the time the DVP2 comes out', but only time will tell.
I got an update yesterday but was the pre nodo I guess cause no dam copy paste. Oh well. I think its going in the drawer and will just use my Epic till mango arrives. I am over all this crap
Sent from my SPH-D700 using Tapatalk
I have the nodo, we now know it does not contain the firmware update(that is really what needed) to set my mms, as i had no problems with the phone before, no wifi issues or freezes, but in the 10hrs since going to nodo i have had to pull my battery twice because of freezing and yes it is faster...
grigsby1 said:
I have the nodo, we now know it does not contain the firmware update(that is really what needed) to set my mms, as i had no problems with the phone before, no wifi issues or freezes, but in the 10hrs since going to nodo i have had to pull my battery twice because of freezing and yes it is faster...
Click to expand...
Click to collapse
You can get one fix but not both This is why the Dell Venue Pro specific update(most likely firmware) is still needed and will hopefully fix all of these issues(hopefully).
BTW, are you on Fido in Canada? If so, I did not know that Dell released a version of the DVP with Fido/Rogers frequencies.
richlee111 said:
You can get one fix but not both This is why the Dell Venue Pro specific update(most likely firmware) is still needed and will hopefully fix all of these issues(hopefully).
BTW, are you on Fido in Canada? If so, I did not know that Dell released a version of the DVP with Fido/Rogers frequencies.
Click to expand...
Click to collapse
Im in the U.S.

Build number below 1.126 will not get OTA update

Acer Thailand facebook page recently states that A500 with build number below 1.126 in Thailand will not get 3.1 OTA update from Acer. Unfortunately mine is 1.016.04 and never got ANY OTA update.
Anyone can confirm this is true in other country? I personally do not quite believe Acer Thailand support.
and why you not believe this
สำหรับการอัพเกรด Acer Iconia A500 เป็น 3.1 ตอนนี้เพื่อนๆ สามารถอัพเกรดผ่าน Over-The-Air (OTA) 3.1 (4.010.24) Official Update ได้ตั้งแต่ วันที่ 5 กรกฏาคมที่ผ่านมา แต่กรณีที่ไม่สามารถอัพเกรดได้ สำหรับเครื่อง A500 16Gb เนื่องจาก Firmware ต่ำกว่า 1.126 ซึ่งเท่าที่ทราบเป็น เวอร์ชั่น 1.016.04 และ ไม่ได้รับ การอัีพเกรด OTA เป็น 1.139.04 เมื่อต้นเดือน มิถุนายน ในกรณีนี้ ต้องอัพเกรดแบบ Manual นะครับ..
Click to expand...
Click to collapse
don't worry you can get the update (but I don't get why they speak about the 16GB, is there anything different with the 32GB or they expect that the 32GB should already get the OTA 139.04)
call this
02-685-4311
02-685-4355
or
fax at
02-254-9763
ask them directly
chok dee
I just wonder why they did not mention about this at first place (I bought this for months). Just want to make sure that this is also the same for other country.
atipon said:
I just wonder why they did not mention about this at first place (I bought this for months). Just want to make sure that this is also the same for other country.
Click to expand...
Click to collapse
I wouldn't believe this news for second...
FloatingFatMan said:
I wouldn't believe this news for second...
Click to expand...
Click to collapse
I think we don't ask you what you believe dude.
I just wonder why they did not mention about this at first place (I bought this for months). Just want to make sure that this is also the same for other country.
Click to expand...
Click to collapse
Taiwan said same about the update OTA and version under 126.0x
Call our customer service with the number I gave you, Acer have good customer service in our country brother.
sanaell said:
I think we don't ask you what you believe dude.
Taiwan said same about the update OTA and version under 126.0x
Call our customer service with the number I gave you, Acer have good customer service in our country brother.
Click to expand...
Click to collapse
nice to know this is an official news.
It's funny that I hit an update button million times for nothing.
atipon said:
nice to know this is an official news.
It's funny that I hit an update button million times for nothing.
Click to expand...
Click to collapse
Unless it's posted on their official website, it's not official news. It's just something some guy on the internet said.
Oh, and op? If this IS true, then the last thing you can claim is that you get good customer service from Acer in your country, coz you don't.
FloatingFatMan said:
Oh, and op? If this IS true, then the last thing you can claim is that you get good customer service from Acer in your country, coz you don't.
Click to expand...
Click to collapse
You're right. I'm so disappointed with their service. Now just wait them to release an update.zip for official 3.1. In the meantime, relax and enjoy xda rom, thanks xda guys!!
FloatingFatMan said:
Unless it's posted on their official website, it's not official news. It's just something some guy on the internet said.
Oh, and op? If this IS true, then the last thing you can claim is that you get good customer service from Acer in your country, coz you don't.
Click to expand...
Click to collapse
first it's official news from ACER Thailand so don't speak about what you doesn't know.
secondly the custormer service of acer is really good and care in thailand, maybe not in england so please, you come in thailand, you go to customer service and you will be able to compare or judge
thirdly what the hell are you answering like this?
Atipon, did you call them ? if you are free go on saturday to pantip plaza pratunam, second or third floor (if you come from the bridge you arrive directly on the good floor) then you told them. they will help you as they helped me out.
read the private message box, I send you a message with more information you will see about trust
no update!
Hi,
I live in France and I bought the tablet to England via the Internet on June 3 .When I used for the first time, it offered an updated version ,Acer_A500_1.126.03_com3_gen1 and nothing since. I think I have a Chinese version because I have done a factory restore and was in Chinese.
Is it possible to change the version to have a French version? and why I did not update OTA version 3.1?
Thank you for the answers.
Excuse my bad english.
sanaell said:
secondly the customer service of acer is really good and care in thailand, maybe not in england so please, you come in thailand, you go to customer service and you will be able to compare or judge
Click to expand...
Click to collapse
The customer service in England is very good, the problem is you phone up and get a call centre in India !!! Once you get past the Indian call centre and talk to someone in England you do get results.
With updates not happening to tablets I am told that the UUID number must be on the database, if it is not then you need to get it added, this means phoning up Acer.
I am also told that if you have "rooted" (aka hacked) your Iconia tablet then you are no longer covered under warranty so be warned !
tontonjicy said:
Hi,
I live in France and I bought the tablet to England via the Internet on June 3 .When I used for the first time, it offered an updated version ,Acer_A500_1.126.03_com3_gen1 and nothing since. I think I have a Chinese version because I have done a factory restore and was in Chinese.
Is it possible to change the version to have a French version? and why I did not update OTA version 3.1?
Thank you for the answers.
Excuse my bad english.
Click to expand...
Click to collapse
There is a new release of operating system for the Android Iconia Tablet, I know of two versions so far, the original a lot were shipped with and the month old or so updated version. I shall get the numbers of the versions tomorrow and post them so you can compare.
There is a new release of operating system for the Android Iconia Tablet, I know of two versions so far, the original a lot were shipped with and the month old or so updated version. I shall get the numbers of the versions tomorrow and post them so you can compare.
Thank you.
I'm waiting tomorrow
Wow.....that's so great.......I call up acer customer care here in india and they say they don't know anything about the update.....they say it might take a month for indian users to get 3.1....those idiots don't know that the indian users already got the update.......they know nothing about a500.........even the online chat service is rubbish......I have to go to the us site chat online....explain them everything why I contacted them instead of the us site and then ask my questions!
Sent from my XT720 using XDA App
android version 3.01
Kernel version 2.6.36.3
Build number acer_a500_1.1309.05_com_gen1
Installed and updated, that's whats in the UK.
so we are really lucky in thailand because we can go to the customer care center directly, and we not get an indian call center... since we speak thai that will be crazy.
and better root a device will not broke our warranty that i know because it is the customer service acer care told me in person.

[Q] Need to buy DVP in Europe

Hi All, I know this question has been asked a thousand times on all forums but I fail to get any reply out of it.
I need to buy this superb phone but I cannot find anything other than used ones on eBay or some new ones for which I dont know if there ia warranty or if that is one of those new stock with corrected features (not sure what the bug was).
Can anyone please link me to a amazon or dell site which they will ship to Belgium? I am surely confused and want this device right now
http://www.dell.com/uk/business/p/m...&baynote_irrank=1&~ck=dellSearch&isredir=true
Bongo2k said:
http://www.dell.com/uk/business/p/m...&baynote_irrank=1&~ck=dellSearch&isredir=true
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Thanks for the reply Bongo.
I called up Dell customer service for laptops who transferred the call to a representative for phones.
He frankly told me not to buy this because of various problems it is facing and currently a shortage of recognised Dell service providers who will oblige to take care of problems if any in the future.
Sad very sad
You have the choice of the best WP7 handsets in Europe, the DVP would not be my first choice at this point, though I understand the attraction. With CES just weeks away there could be even better handsets in the pipeline, so even more reason to pass on the Dell.
chaihg said:
Thanks for the reply Bongo.
I called up Dell customer service for laptops who transferred the call to a representative for phones.
He frankly told me not to buy this because of various problems it is facing and currently a shortage of recognised Dell service providers who will oblige to take care of problems if any in the future.
Sad very sad
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Click to collapse
I honestly wouldn't bother either. It seems Dell contracted out the firmware/OS modifications to some east Asian company. Dell have said the compass will never be fixed and they will never add wifi tethering.
I can't see any other company attempting a WP7 portrait slider.

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