Out of the box with screen defects? - Eee Pad Transformer General

So I finally said "Dang it, I'm treating myself to some new tech." and picked up a Transformer.
First one I got from Best Buy and upon opening in I found a minor scratch. Granted it was very small but I don't think it should come from the factory like that. Box was sealed with the side tapes.
I got the second one that same day and noticed a small defect on that glass, almost like pitting. That one was returned in the scramble to find one locally I could use the infamous $100 Staples coupon on. Box was sealed also.
Just today I drove a 1/2 hour from my office to pick up a keyboard dock and a Transformer from another Best Buy. Turns out the dock is a B50 which I wasn't crazy about but figured I could at least try it out and return it later. After setting it aside and opening the Tablet, I found several defects on that glass also. There's a pitted spot twice the size of the second one, a few scratches on the glass around the edges not on the screen, and what appears to be a 2 to 3 inch light scratch on the left side. This box was also sealed.
So I ask: What the heck? 3 tablets in a row with screen defects? Is my luck that crappy or is it an issue with the tablets? All three were B60s so you'd think the build quality would be better.
thoughts?

Bob the noob said:
So I finally said "Dang it, I'm treating myself to some new tech." and picked up a Transformer.
First one I got from Best Buy and upon opening in I found a minor scratch. Granted it was very small but I don't think it should come from the factory like that. Box was sealed with the side tapes.
I got the second one that same day and noticed a small defect on that glass, almost like pitting. That one was returned in the scramble to find one locally I could use the infamous $100 Staples coupon on. Box was sealed also.
Just today I drove a 1/2 hour from my office to pick up a keyboard dock and a Transformer from another Best Buy. Turns out the dock is a B50 which I wasn't crazy about but figured I could at least try it out and return it later. After setting it aside and opening the Tablet, I found several defects on that glass also. There's a pitted spot twice the size of the second one, a few scratches on the glass around the edges not on the screen, and what appears to be a 2 to 3 inch light scratch on the left side. This box was also sealed.
So I ask: What the heck? 3 tablets in a row with screen defects? Is my luck that crappy or is it an issue with the tablets? All three were B60s so you'd think the build quality would be better.
thoughts?
Click to expand...
Click to collapse
i think i'm seeing more and more B60 unit has defects. my friend just got a B60 from amazon and the screen has a slightly yellowsih color. however, he then got another B60 from office depot, and that one is perfect ... no squeaky bezel, very minimal light bleed, and great screen

It's rather unfortunate but using cheap labor in China leads to these issues. To get our 'toys' at a price we want to pay then this is the side effect.

Related

[Q] LCD replacement

SO, my brother dropped the phone and slammed the car door shut. the phone still works and the glass (yay gorilla glass, lol) is fine. but the inside lcd screen is cracked. so i need a new screen and digitizer. i looked at the the steps and the replacement seems fairly simple.
the problem is finding the right vendor. all the replacement parts say "LCD" screen. but isn't ours super amoled.
the 2 places that have replacement parts are
http://www.repairsuniverse.com/samsung-fascinate-i500-lcd-touch-screen-replacement.html
but i read some reviews and they are quite sketchy.
and the other is ebay.
i know these both of these aren't OEM but i guess i just need the phone to work.
does anyone recommend where to buy the screen. price and reliability wise.
I would definitely stick with an amoled screen replacement...even if you have to get samsung to do it because I wouldn't think that you can just replace the amoled screen with an LCD one willy nilly and it work as intended... especially considering the amoled is a completely different screen type... im in no way an expert on this though its just my 2 cents on what i would personally do.
the problem is that i dont know where i can buy the oem part from samsung. and the screen on repairs universe says super amoled (LCD).
i looked on craigslist and the cheapest fascinate was 260 dollars.
i guess i will try the repairs universe product.
Things like this make me glad I have insurance.
Sent from my Super Clean Voodoo Fascinate
replacing the screen
So I was in the same boat until about 2 hours ago. Last Saturday I dropped my phone on the ground when I was getting out of my car and did not notice it. I was visiting my friend and noticed i did not have my phone so I thought i left it at home. Long story short, either i or the person who parked in the spot i was parked in afterward ran over my phone when it was screen down on the pavement. to make things worse by the time i backtracked far enough and found the phone it had snowed about a quarter inch. I thought everything was okay until i noticed that the top left hand corner was extremely cracked. Surprisingly enough though the phone still worked. Heart broken because one of the things i love to do is to put my friends quality of screens to shame with the quality of the fascinates screen.
The link you posted to repairsuniverse.com is the same place I ordered my screen from on Saturday night. I was worried that I would not get the screen I needed or just the glass and not the LCD.... yada yada yada... In my hasty research i did before I bought the replacement screen, I seen somewhere that it was the super-amoled touch screen that came originally with the phone. So after looking for any competitive pricing and finding none, i bought it.
I got the replacement screen today and it took me about 2 hours to replace it. It feels like the same screen, the touch response is the same and the amazing clarity is there as well. I don't know if you can order the glass of the screen separate or not. It took me 2 hours to replace the screen because it was a pain in the arse getting the old cracked screen all out. It came out in like 100 pieces. Not like the you tube video that was essential to my successful transplant. When I was examining the new screen, I did notice some samsung markings on some of the hardware on the back of it. I do think the screen that I got from them is an OEM part. Not only because of the samsung markings but of how the screen was matching up color wise everywhere with the old screen. But I did not see how it could be sold as 2 different items. Everything matched up great when installing as well. And it does have the verizon and samsung logos just like my original screen.
The price was worth it to me since i scored the phone off amazon for a penny. I am very impressed that the damn thing was even usable after being ran over by car. My htc touch pro would have never survived
Needless to say that I have working almost like it as good as new. The bottom buttons are all persnickity now, I might have missed taking off the back plastic on the screen in that area. I don't know. the buttons were more responsive on the cracked screen than they are now, so i don't think that it is the side effect of being run over by car. So I might have to take it off and check that out, the rest of the screen is just like new with looks and response. I may just be blowing the buttons out of proportion because i am looking for anything that I may have done wrong with the install.
I would go with this screen if i was in your shoes. Good luck I hope it works out.
and
I guess they are separate parts, I just looked at the sight and noticed this
Full Screen Assembly. Both super AMOLED (LCD) and Glass touch screen digitizer pre-installed.
after switching them out I know i don't have the expertise to put them together, unless another handy you tube how to video was done!
thanks turtle, your post encouraged me to buy the part from repair universe.
i was worried because i read reviews and they were really shady (screen comes broken in shoddy packaging and they refuse to give you a refund.)
how in the world did you get the screen to stick to the phone. did you use your own adhesive glue or use the stuff already on the phone. i kind of ripped it all off when i was taking off the screen.
wow thanks for the very informative post, I'm not in this issue right now but I have had friends crack a screen. Good to know its pretty straightforward.

Screen raised a little bit higher than the bezel near the dock connector

I'm close to my 14 days return period at bb and suddenly I noticed that the glass screen on my Iconia is separating a bit noticeable enough for my fingers to feel it when I touch that section. It is the area at the docking connector side, the screen is raised a bit higher than the side metal bezel. When I pushed it down hard it flushed back in but raised again after some time. I never noticed it before and I've been really using it daily for more than a week now and only until yesterday I saw this. I feel really bad because I really love my Iconia and was really planning to keep it. I had the same issue with my HTC EVO, but I held on to it because I've read in the EVO forum that others have even worst screen separation and mine wasn't as bad. So I'm wondering if most Iconias have this issue so I don't need to return it anymore. I've checked the display unit at bb and it has same screen lifting around that section near the docking connector.
Sent from my A500 using Tapatalk
Same issue here. I noticed it the other day. I have a week left on my 14 day return period. Honestly it is not that big of a problem to me. I cannot push it back down, I just figured it was made that way. I noticed the demo unit at my local best buy was the same way. I do not think it is a deal breaker to me.
Yeah mine is like that too :\
MMm - no trouble here yet. Then again I was a first generation nook owner who never had a button crack, and those were hard to find ;-)
I take mine to and from work every day and use it at least 2 hours a day not counting weekend software development time where it's my test platform, so you could call mine pretty high wear and tear.
So it seems like it is common to have that slight lift on the screen and hopefully will not get worst than it is. I will just keep it and not replace with another one, who knows the replacement might even be worst or have dust like the others were complaining. I've put too much time setting this up and I really love it even with all the criticism it gets from other users.
I feel a slight raise on mine - but far from calling it an issue.
There's some dust particles getting under there now...think Staples would accept a return for that? Still in my 14 days. It's annoying.
Staples told me they would take it back for any reason in 14 days... even if you just decided you didn't like it.
cdkizzle said:
There's some dust particles getting under there now...think Staples would accept a return for that? Still in my 14 days. It's annoying.
Click to expand...
Click to collapse
Oh no, I hate dust inside the screen. Was your screen raised really high or just a bit?
Sent from my A500 using Tapatalk
lol. There shouldn't be any question at all....take it back.
I'm not returning mine but this is irritating for sure
I believe it is designed that way, just as there is the gap between the glass and frame on the opposite side (where the microphone is placed in the center).
I for one find the A500 a great piece of hardware, and this doesn't bother me a bit... I actually hadn't noticed until you mentioned it here ;-)
Sent from my A500 using XDA Premium App
Raised here as well
Looks like an intentional raise to me though. The sides are flush and begin to raise about 1.5 inches in from the side of the tablet toward the center until it reaches it's highest point dead center to the dock port. Then back down by the same amount.
If it is not intentional it sure is a nicely implemented defect.
If I run my finger along the edge of the screen I can feel the glass being raised ever so slightly, fractions of a millimeter, towards the middle, above the dock connector.
Though as I look closer and use a metal ruler I find that it's not the glass that is raised but rather the bezel that is lowered slightly in the middle, above the connector.
All of them I have seen are like that, don't think its a defect at all.
It looks like it is easy for dust to get in past the microsd slot area as you can see the back of the screen through the cracks. I would be careful outside and in dusty areas. I am going to look for a sleeve that covers it or something...it should be sealed better than this.
I haven't had any dust yet, (hopefully never) and my screen is raised. (or the bezel is lowered)
I'm getting that too now. It's definately raised. I checked when the OP first posted this and it was not like this. Now I can press on the glass just above and slightly to the right of the dock connector and the screen goes down flatter. The raised area is not quite centered. I've had this tablet 3 days shy of 1 month.
Sent from my A500 using Tapatalk

[Q] Does yours have glue ont he bezel?

Hi all,
Got my UK TF101 today and loving it.
However the finish is not that good. The small plastic strip between the glass and the bronze edge of the casing has remnants of the glue used during the assembly and it won't come off. Looks like it has been rush assembled and makes it look tatty. Would be a shame to return it just for that but when you spend this money and see what finish iPads have you really want it to be mint.
Does any one else have this problem on their TF101?
Unless they have changed the manufacturing process for newer devices, there's no glue anywhere near the casing/bezel.
I have some glue on the top of the black strip on the top-left (when holding the tablet in landscape mode). I only noticed it when I had my desk lamp shining on it. It wasn't present on the other TF I had at the moment. Doesn't really bother me that much.
Yeah, mine arrived today and has the same thing. The rubber's not quite flush with the screen and its mount, but it really doesn't matter.
Overall very impressed with the device so far. I certainly won't be sending it back over that small defect. We live in an imperfect world..!
Yup. But eventually after some use it wore off.
Mine just arrived today I can see some remnants of what appears to be glue both bottom & left side. Also it appears that the 1/2 section on the rubber on the right side has been rubbed down.
Quite agree it won't affect the use of the device but when you see how sharp a finish the iPad has it is a shame to not be perfect on the TF101.
I called Comet and they were happy to do a swap. When I popped in to the local store the Customer Service Desk chap admitted I was the third person with this problem. He got another one from stock and it was better but still a bit of dried glue. He offered an exchange or 10% refund. I decided to go with the 10% refund so got £43 back. I can now live with the problem.
If others want to see what we are on about here is a pic of my bezel. Right hand side is as I would expect but the top strip is very messy and slightly raised compared to the flush fitting section.
aerotec said:
If others want to see what we are on about here is a pic of my bezel. Right hand side is as I would expect but the top strip is very messy and slightly raised compared to the flush fitting section.
Click to expand...
Click to collapse
Thx for the pic, it's good to see what you were describing. I've looked really closely at my device and I still cant see any glue on mine. It looks like the manufacturing process has changed since they started production, not for the better in this case it seems. That certainly is a fair amount of money off though.
Had glue on mine too, I thought it had been refurbed and returned it for another unit. This one was checked in store and appears perfect.

[Q] Did anyone else get a brand new XOOM back for the 4G upgrade?

I just got my 4G upgraded XOOM back and it appears to be a totally new device. My Xoom had taken a beating. The back cover was bent in from an impact that actual made a bend in the frame itself so it never sat level. The screen also had a bubble that flashed anytime it was touched.
The XOOM I received from Moto was just like it came brand new wrapped in plastic. I see no signs of any of the damage I had...
Needless to say I am beyond happy, but wondering if they did this for everyone or just felt bad that my precious XOOM had seen rough times.
Got my original back. Knew because they left my screen protector on.
Yaotl said:
Got my original back. Knew because they left my screen protector on.
Click to expand...
Click to collapse
Same. What was weird is that they applied a screen protector on top of my own, and it was just the one that originally came with the device, with the labels on it telling you where everything is located.
RReDDoGG said:
I just got my 4G upgraded XOOM back and it appears to be a totally new device. My Xoom had taken a beating. The back cover was bent in from an impact that actual made a bend in the frame itself so it never sat level. The screen also had a bubble that flashed anytime it was touched.
The XOOM I received from Moto was just like it came brand new wrapped in plastic. I see no signs of any of the damage I had...
Needless to say I am beyond happy, but wondering if they did this for everyone or just felt bad that my precious XOOM had seen rough times.
Click to expand...
Click to collapse
That's a nice anecdote. I wish we would hear more good stories like this, cause there seems to be a lot of bad vibes about Moto from some folks on this board. It makes me a bit sad.
Mine came back with a different body and buttons. I made sure to mark the obviously independent components before I shipped it so I'm positive they're new. The bottom plate with the ports on it is the original, the ports themselves, as well as the screen, so I don't know if that means all the guts are the same or not. It went in with Tiamat Moray on it and came back completely wiped with 3.2.2, unrooted. When I say completely wiped, I mean completely wiped. OS and thats it. I was hoping for a new one myself. My original couldn't OC over 1400 without issues. We'll see once I get this thing rooted up.
Rumor was there was an electrical fire at the location, so could have been that or they decided that since it was still under warranty to fix it while it was there.
Hopefully they will replace these "milky" screens for all of us too.
Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.
kiwiruss said:
Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.
Click to expand...
Click to collapse
there're two different dock case-holding accessories that come in the box. One for no Case and one for the Xoom+Case. Glad motorola thought of this, because i won't have used it if i had to take off my case every time
On another forum a user mentioned that when they got their xoom back it had a new screen on it(their original screen had nicks and such). So maybe Moto is doing chassis work on damaged xooms that come in?
Hah, thanks for the info. I thought one was just glossy and the other a rubbery matt finish. Never occurred to me one would be for the case! The free dock was a nice touch. It did take them almost 6 months longer than they claimed at launch.
Same exact thing for me...no explaination or anything. How I found out that I got a new one, was the fact that my screen cover was removed.. so I emailed them and asked why they needed to remove it...they looked it up and found I had a different serial number. Of course the did the speel of it was quite clear no accessories sending it back...They could not answer whether or not it was a new or refurbished though...I am quite upset at this whole thing. my xoom was in perfect shape and ran perfect, I am worried about problems with this one. I asked if my warranty is now extended another year and they nope, just after my purchase date in Mar...Don't know exactly how to react to all this and why they can't answer what happened to my xoom! Sure glad I did a complete wipe...
i think they gave me a new shell but kept the innards because mine was still encypted, but the screen had the overlay of a brand new xoom
kiwiruss said:
Same here,
Sent mine in on Oct 3rd and got it back on the 12th. They put that clear plastic on top of my screen protector also.
I got a free dock and extra charger cable in the box which is nice although the dock is kind of useless as I have to take the Xoom out of the case to fit it in the dock.
Click to expand...
Click to collapse
Got the otterbox defender case its got two flaps you can open the larger one opens to allow for the dock without having to remover the case or swap seats on the dock

Dust Under Screen?

Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?
Vashypooh said:
Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?
Click to expand...
Click to collapse
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.
Funkym0nkey said:
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.
Click to expand...
Click to collapse
People have reported that there is dust in the screen from the manufacturing process. But yes take the protector off first then report back.
It probably is, My first one had dust under the screen. If it was just under the screen protector you would most likely have a bubble.
I returned it and exchanged at a different Walmart.
I Peeled back the protector and could see it with the screen off. It was indeed a white spec of dust.
Sent from my ADR6425LVW using Tapatalk 2
Funkym0nkey said:
It is very unlikely that it is dust under the screen. Have you checked that it is not just dust / ding on the top screen protector that comes with the tablet? Remove that and check as most likely it is dust on that plastic screen protector on the top.
The display is bonded with the screen so it is highly unlikely that any gap is left for dust to get between front glass and screen.
Click to expand...
Click to collapse
It's actually highly likely if it looks white with the screen off, but black when it's on. One of the 3 I'm waiting to return, has exactly this defect.
Either someone at Samsung's factory has dandruff, or they ran out of pledge.
Seriously though it's so common Samsung really need to get on top of whatever is causing it.
Sent from my GT-I9300 using xda premium
My understanding is it is pretty rare for samsungs to have dust under the screen due to optical lamination, which is why I was so confused / angry at the dust. Unacceptable for a tablet at this price point. Especially coming right out of the box and never having the plastic even taken off..
And this one sadly seems to have an imperfection in the glass itself. It's got a single spot that appears black, and when looking at it with the screen off you can see it, it's not white, but rather looks like a super tiny spec.
Hard to describe this, I have never seen a screen have it.. I tried hitting it with isopropyl but, it isn't on the top level, and looks inside the glass itself. You can see its reflection on the pixels with the screen off.
How odd.
Drove 40 minutes to find #3.
It has the same issue as the second, some kind of defect in the glass.
Think I am just going to return it instead of exchanging for more. It is obvious Samsung doesn't know what the hell they are doing.
Sad because I love the tablet.
The second and third devices I received both had dust in the screen.
Sent from my GT-I9300 using xda premium
tietherope said:
The second and third devices I received both had dust in the screen.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Saddens me to hear that. I am probably going to keep trying again and again for a bit. Walmart in the first return screwed me by sending it back to gift card, so all exchanges now show the gift card as origional source. A refund is going to be a headache
Vashypooh said:
Saddens me to hear that. I am probably going to keep trying again and again for a bit. Walmart in the first return screwed me by sending it back to gift card, so all exchanges now show the gift card as origional source. A refund is going to be a headache
Click to expand...
Click to collapse
The second one had at least 6 visible specks of dust under the screen and was sent back for that reason. My third unit has just one spot of dust which can be found when looking closely. Held at regular viewing distance you really need to look hard for it, so I'm keeping the device.
Sent from my GT-I9300 using xda premium
Vashypooh said:
Drove 40 minutes to find #3.
It has the same issue as the second, some kind of defect in the glass.
Think I am just going to return it instead of exchanging for more. It is obvious Samsung doesn't know what the hell they are doing.
Sad because I love the tablet.
Click to expand...
Click to collapse
Because of one dust particle your going to return the tablet and settle for something else? Fail
sasha101 said:
Because of one dust particle your going to return the tablet and settle for something else? Fail
Click to expand...
Click to collapse
This is not a dust spec actually. It is something inside the glass. It looks like something that cured inside the glass and as I said, im likely to just keep bugging Walmart sadly. Wouldn't be so bad if they had a real stock of them to exchange.
Sucks.
sasha101 said:
Because of one dust particle your going to return the tablet and settle for something else? Fail
Click to expand...
Click to collapse
Would a dead pixel bother you?
If not move along..
If yes then understand that this dust isn't just a clean freak issue worried about an untidy tablet
The dust shows as black dots on white backgrounds, much like a dead pixel. Considering most of the time you'll have a white background, it is very noticeable.
Acceptable on a £159 n7? Maybe?
On a £400 n10, no way.
Sent from my GT-I9300 using xda premium
skibadee said:
Would a dead pixel bother you?
If not move along..
If yes then understand that this dust isn't just a clean freak issue worried about an untidy tablet
The dust shows as black dots on white backgrounds, much like a dead pixel. Considering most of the time you'll have a white background, it is very noticeable.
Acceptable on a £159 n7? Maybe?
On a £400 n10, no way.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
That's been my point. If this was a Nexus 7 or on my old Kindle fire, I'd say well damn and move on. Heck my Rezound has a dust spec under the screen and I survive.
A brand new out of the box tablet that was 500 dollars? Yea, that's going back every time. Once dust is under the screen it almost always just gets worse and worse.
I just just my replacement Nexus 10. First one has a stuck pixel and some bad bleeding along the bottom right edge. Not horrible, but annoying.
Second one, the bleeding is better, but there's a HUGE dust particle stuck under the screen sitting on the panel.
It's MUCH more noticeable as on any time there's color on the screen, all you see is a black dot. The replacement is going back.
Honestly, as much as I love Android and the whole Nexus idea, the QC these companies put into the Nexus devices is horrific. I had to go through 3 N7's before I got one that had "acceptable" screen lift on the left side (and this one has a faulty light sensor that will turn the screen off when Auto-Brightness is on), and I'm now thinking about going for a 3rd Nexus 10. As nice as the tablet is, stuff like this gets REALLY annoying.
Is it true there no way to remove that spec of dust? Is the panel fused to the screen?
Vashypooh said:
Hi all,
Had my nexus 10 for about a few hours and already see dust under the screen.
I have not removed any of the plastic from the device at all even and has spent most of its time just charging on my desk.
Anyone else see this on theirs?
Click to expand...
Click to collapse
Walmart may be the problem. They don't get the highest quality of any product that's why they can sell it cheaper. One could imagine some of the stuff they sale barely passing the manufacturers quality assurance. Walmart would be the last place I would buy electronics. Go to any of the office stores for it. The quality will be better than at least Walmart and they stand behind the products they sell better. Most will go the length to make sure you walk away a satisfied customer. Best Buy is questionable too, just saw a video on youtube where the guy said his sealed box had half the contents missing. If that is at all possible and the AC adapter caused a wall fire. Still scratching my head on that one.
Dust inder glass
I too had this problem with two units (original and exchange) directly from the Google Play Store -- for now, the only way to get the Nexus 10 in Canada. Each had a rather large and unignorable speck of dust under the glass the near the middle of the screen. Since the glass and screen are fused this is obviously a manufacturing error on Samsung's part and, evidently, not an uncommon one.
The whole point of the Nexus 10 for me was the display and to have it so marred defeated the whole point of having one. I was so disgusted by the whole affair that I just returned the second one and have sworn off buying anything made by Samsung until I can stomach it. A hand-me-down Nexus 7 will serve my purposes for now -- at least I know it doesn't have any flaws.
This rather begs the question, is there a trend with Samsung where the first batch of the first generation of a new technology is defect-prone and then gets better later on or is shoddy quality assurance par for the course for the lifetime of a product? I don't buy tablets often (I'm still using an original Xoom) so I'm not quite sure how it goes.
I just noticed a dust speck under the screen after a month and a half ownership of this fantastic tablet. Now I just can't ignore it. I can't return it to staples at this point... will manufacturer warranty cover it?

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