Database Users

[Q] Continue to fail updates 4.010.24

Received the update notification this morning, happily started downloading and installation.
Like some out there, the tablet rebooted and it seemed to install but up to about 1/4 progress it froze with a central honeycomb logo with exclamation mark. Thought it was part of the process, left alone for an hour but nothing happened, hence rebooted with a notification of 'update failed'.
Searching through google and xda forum the last 2 hours -- have tried the unrooting the device, plugging in to power, removing sd card to no avail.
Someone has also suggested to restore wpa_supplicant file under system/bin. I don't remember altering the file at all, and when I check the file it is dated 29/3/2010... i bought my device in April, hence assuming it has not been altered either by myself or from any app. Like wise for the telephony files as well, as I haven't changed anything to try to stop the cell standby issue to improve battery life.
I am left with no options unless someone has a better idea. I have not uninstalled any pre-loaded apps. Rooted with Gingerbread (and as I said tried unrooted and re-rooted without success in updating).
Thoughts?
Current build:
Android version 3.0.1
Kernel 2.6.36.3
Build no. Acer_A500_1.139.04_COM_GEN1
Failed system update to 4.010.24
I am located in Melbourne, Australia.
(Last thing would be to download the actual rom and update via CWM.)

open /cache/recovery/last_log on your tablet use root explorer
ypu will know whats wrong

I'm in Melb too, and that particular update has failed to download about 5 times now, and when it finally downloaded, it came up with a message saying "update invalid" or something along those lines. I'm gonna wait til I get home to try and update again.

altering WPA_Supplicant file is something you would've done so your tab would connect to ad hoc networks. Must be something else.. did you alter any other files? I'm working on this same issue. frustrating as f*#%

I was running stock rooted 3.01 and was failing updates over and over until I flashed back to the stock recovery using the Acer recovery apk. As soon as I did that and tried the ota update again it worked right away... once 3.1 was installed I rerooted using iconia root 2.1 and flashed cwrecovery back to tablet... let me know if this helped

acorsino said:
I was running stock rooted 3.01 and was failing updates over and over until I flashed back to the stock recovery using the Acer recovery apk. As soon as I did that and tried the ota update again it worked right away... once 3.1 was installed I rerooted using iconia root 2.1 and flashed cwrecovery back to tablet... let me know if this helped
Click to expand...
Click to collapse
Same for me. Had to go back to stock recovery for the OTA update to work.

Mine failed the first time. I rebooted and it worked the second time.

I tried using Acer Recovery Installer 1.5, checking Stock USA 1.141.07_COM_GEN1 and touched "install recovery image", rebooted, and nothing happened?
My build number remains 1.139.04_COM_GEN1
I am sure I have missed something...
Tried downloading and installing the 5th time, still failed and stuck at the same progress bar of 1/4 followed by that annoying honeycomb with exclamation mark logo.

mashilu said:
I tried using Acer Recovery Installer 1.5, checking Stock USA 1.141.07_COM_GEN1 and touched "install recovery image", rebooted, and nothing happened?
My build number remains 1.139.04_COM_GEN1
I am sure I have missed something...
Tried downloading and installing the 5th time, still failed and stuck at the same progress bar of 1/4 followed by that annoying honeycomb with exclamation mark logo.
Click to expand...
Click to collapse
If you see the little bee fail screen, it is not the stock recovery, but still CWM.

mashilu said:
Received the update notification this morning, happily started downloading and installation.
Like some out there, the tablet rebooted and it seemed to install but up to about 1/4 progress it froze with a central honeycomb logo with exclamation mark. Thought it was part of the process, left alone for an hour but nothing happened, hence rebooted with a notification of 'update failed'.
Searching through google and xda forum the last 2 hours -- have tried the unrooting the device, plugging in to power, removing sd card to no avail.
Someone has also suggested to restore wpa_supplicant file under system/bin. I don't remember altering the file at all, and when I check the file it is dated 29/3/2010... i bought my device in April, hence assuming it has not been altered either by myself or from any app. Like wise for the telephony files as well, as I haven't changed anything to try to stop the cell standby issue to improve battery life.
I am left with no options unless someone has a better idea. I have not uninstalled any pre-loaded apps. Rooted with Gingerbread (and as I said tried unrooted and re-rooted without success in updating).
Thoughts?
Current build:
Android version 3.0.1
Kernel 2.6.36.3
Build no. Acer_A500_1.139.04_COM_GEN1
Failed system update to 4.010.24
I am located in Melbourne, Australia.
(Last thing would be to download the actual rom and update via CWM.)
Click to expand...
Click to collapse
Hi .. try to do that...
the uploaded file helped and solved my issue..i'm now running Honeycomb 3.1
Solution posted by Bob here: (correct the link below "www")
w w w.androidtablets.net/forum/acer-iconia-tab-a500-forum/18444-update-failed-help.html
Here's the WPA_Supplicant from my A500, after the 3.1 update. Hope this works for you guys.
I'm not sure what the extension is for the A500, but I had to add .zip to be able to upload it. Try removing the .zip before using it. Also, remove the 'original'. I added that to keep it straight on my tablet.
Good Luck.
Bob
p.s: sorry i'm a newbie here and can't post link outside the forum at the moment..
just follow the steps described by Bob!

I did see that different logo, which I subsequently rebooted as I thought it's frozen again.
Interestingly, I tried to push for another system update, attempt no. 7, and now, it progresses and complete update!!! Woo hoo!
Thanks for all the help. I still don't know which one sorts what out though... Cheers!

Update this AM in US, but...

Took an OTA update this AM in the US, but nothing seemed to change. Switched back to stock recovery, took update, downloaded, installed (no errors), rebooted, message said somethings about a Pre-Install APK, then nothing. Tablet info says I am now up to date, but nothing else seems to have changed.
I'm still on custom kernel (thor's), still on 3.1. I forget the GEN info, but I don't think that changed either.
Was this a pre-update update?

I got the update too.
Seemed to freeze up on me after installing (Gave it about 15 minutes on a black screen after installing, before I gave up). I had to power it off and back on. After booting, I got a message that the "Update Was Successful"
Kernal Number is: 2.6.36.3
Build is 4.010.13_COM_GEN2
But still Android 3.1

Ditto. Used stock recovery and unroot to get it to install. It's Gen 2.
Sent from my ADR6300 using XDA App

Same here, updated with no errors. Didn't lose root and it still says 3.1
With the update to 3.1 they sent out a smaller update a few days earlier. This one may be the same thing.

It's just a small update, about less than 20MB download. But I have no idea what's been changed.

GShyneDM said:
I got the update too.Same thing happaned to me
Seemed to freeze up on me after installing (Gave it about 15 minutes on a black screen after installing, before I gave up). I had to power it off and back on. After booting, I got a message that the "Update Was Successful"
Kernal Number is: 2.6.36.3
Build is 4.010.13_COM_GEN2
But still Android 3.1
Click to expand...
Click to collapse
Same thing happened to me...

System Update
System Update 4.010.13
(14.49MB).
A new system update is available for your device. A network connection is required to download and update your device. You may incur additional charges from your service provider. Thank you for not replacing me with the HP TouchPad.
Click to expand...
Click to collapse
i'm gonna hold off on installing this until i know more of what its all about...

I uploaded the zip in development, I don't think I'm gonna install either...

I also installed the 14MB update today. The tablet was rooted, but otherwise stock. After the update the tablet remains rooted. I have experienced no other issues.
Cheers,
A

I had the same experience as above. So far no issues.

This actually made me worried about the possibility of us to get an update to 3.2 on 8/25. Otherwise, they should just pass this incremental.

[Q] Can't boot after failed update

New stock A500 just out of the box this morning. Booted fine after the recommended 4 hour charge, running 3.0.1. Took the OTA update at the popup and rebooted fine. Checked in system and saw another update was available, downloaded and let it reboot, progress indicater went almost to end and failed. Tab won't boot now, shows status items and clock in lower right and small icon in upper left corner with 2 pulleys labeled "Android System", nothing happens when touching anything or pressing buttons. I've tried the reset button, cleared cache and data, have tried downloading several "update.zip" files and putting them on the SD card then rebooting into recovery. The updates start to install then I get a yellow triangle. I'm sure that there is a solution to this but I couldn't find it!
Thanks in advance,
Bob
EDIT: in addition to not booting since the failed update I have found that the tablet is no longer charging now too. Looks like this thing is going back to the store!

rlt9999 said:
New stock A500 just out of the box this morning. Booted fine after the recommended 4 hour charge, running 3.0.1. Took the OTA update at the popup and rebooted fine. Checked in system and saw another update was available, downloaded and let it reboot, progress indicater went almost to end and failed. Tab won't boot now, shows status items and clock in lower right and small icon in upper left corner with 2 pulleys labeled "Android System", nothing happens when touching anything or pressing buttons. I've tried the reset button, cleared cache and data, have tried downloading several "update.zip" files and putting them on the SD card then rebooting into recovery. The updates start to install then I get a yellow triangle. I'm sure that there is a solution to this but I couldn't find it!
Thanks in advance,
Bob
EDIT: in addition to not booting since the failed update I have found that the tablet is no longer charging now too. Looks like this thing is going back to the store!
Click to expand...
Click to collapse
You most likely could put it into fastboot mode and flash it to fix your problem. BUT I WOULD NOT mess with it if it is brand new and you've done nothing to it.
TAKE IT BACK AND GET A NEW ONE

Thanks for the reply, please tell me more about this fastboot option.I have another 13 days to return it to the store so I don't have anything to lose! All of the stores in the area are out of the a500 right now.
Sent from my DROIDX using XDA App

If you start playing around fastboot and flashing you will void your warranty. Take it back while you can and you can honestly tell them that you did nothing to it.

Yeah, I see that the warranty could be an issue later if I did get this tab running now. I did an online chat with Acer support this evening and they indicated to me that they believe the problem to be a hardware failure, they wanted me to send it in but I told them that it's going back Walmart and they can send it back. Thanks again for your help and advice.
Best regards,
Bob

Error when installing update (JSS15Q?)

I have a new 2013 Nexus 7 running stock Android 4.3, not rooted or any of that jazz.
I’ve received a system update a couple of times and when I’ve gone to install it I just get an unspecified error when installing (I get a picture of the android bot laid on its back with an exclamation mark in a red triangle and not text other than “error”). I have to hold the power button down for some time to switch the tablet off and then it restarts fine but without the update applied (build is JWR66N, I assume this is the OTA JSS15Q update).
Tonight I did a factory reset, got the update pretty soon afterwards and exactly the same thing happened.
Any ideas? I’m an Android newb so I don’t really want to get into flashing images just yet (but will give it go if there are no other options).

Godders11 said:
I have a new 2013 Nexus 7 running stock Android 4.3, not rooted or any of that jazz.
I’ve received a system update a couple of times and when I’ve gone to install it I just get an unspecified error when installing (I get a picture of the android bot laid on its back with an exclamation mark in a red triangle and not text other than “error”). I have to hold the power button down for some time to switch the tablet off and then it restarts fine but without the update applied (build is JWR66N, I assume this is the OTA JSS15Q update).
Tonight I did a factory reset, got the update pretty soon afterwards and exactly the same thing happened.
Any ideas? I’m an Android newb so I don’t really want to get into flashing images just yet (but will give it go if there are no other options).
Click to expand...
Click to collapse
You are suffering from the corrupted /system problem.
Use this post to install JSS15Q.
http://forum.xda-developers.com/showthread.php?p=44888268#post44888268

Many thanks, I'll give that a try.

sfhub said:
You are suffering from the corrupted /system problem.
Use this post to install JSS15Q.
http://forum.xda-developers.com/showthread.php?p=44888268#post44888268
Click to expand...
Click to collapse
That worked fine, although only at the 2nd try!
Not sure if it is related to what you said, but the first try got stuck at erasing 'system'. That step should take milliseconds, instead it hung for 10+ minutes...
Decided to reboot, back to recovery (all it would do at that stage) - and then it worked. So thanks, and a reminder to never give up

doggie123 said:
That worked fine, although only at the 2nd try!
Not sure if it is related to what you said, but the first try got stuck at erasing 'system'. That step should take milliseconds, instead it hung for 10+ minutes...
Decided to reboot, back to recovery (all it would do at that stage) - and then it worked. So thanks, and a reminder to never give up
Click to expand...
Click to collapse
Hmm, I wasn't expecting that to happen, just expecting some file corruption to be overwritten, but it looks like you potentially had some bad sectors in the eMMC as well that got blocked out automatically by the erase.
This reminds me of the eMMC problem we had on Samsung where they changed wipe data to do a secure erase and that triggered an eMMC bug that left people with megabytes of unusable sectors.
If I were you, I would only run my system using a JSS15Q kernel because that has the fixes for the type of issue your unit seems susceptible to.
http://forum.xda-developers.com/showthread.php?p=44954087#post44954087

note marshmallow update Massive issue's any help ?

updated my note 4 to marshmallow friday morning all was fine until satuday its started to lock up apps wont open pictures wont load up internet is slow if it even loads up unresposive i need sum expert advise from ppl that know alot more then me
ive reset to factory settings to try and fix it if anything its worse i then used samsung kris to reinstall the update which hasnt changed a thing i have also removed the sd card as i read that it may cause problems the phone is currently unsable it just hardly responses to any command any one have any other ideas i can try please
kind regards
lee

coatsy101 said:
updated my note 4 to marshmallow friday morning all was fine until satuday its started to lock up apps wont open pictures wont load up internet is slow if it even loads up unresposive i need sum expert advise from ppl that know alot more then me
ive reset to factory settings to try and fix it if anything its worse i then used samsung kris to reinstall the update which hasnt changed a thing i have also removed the sd card as i read that it may cause problems the phone is currently unsable it just hardly responses to any command any one have any other ideas i can try please
kind regards
lee
Click to expand...
Click to collapse
This should be normal because MarshMallow was just released so its buggy for everyone ?

exact same problems that i'm having. the phone has become unusable. i have flashed 5.01 and its working again, but now...google didn't even load my old apps. so i have a totally fresh phone,,,which is a p-is take. at least its working. i'll try 5.1.1 when i download it.

i sat and messed about for a few hours and it working mostly ive managed to get the apps updated and seems alot more stable still get the odd lag and slow load on apps but it's not usable i think my main probelm was the apps once they updated "which they where stuck on" its seems to have sorted a few of the issue's

To coatsy101 :
Try to do factory reset. Then post your response here.

sudhakar35 said:
To coatsy101 :
Try to do factory reset. Then post your response here.
Click to expand...
Click to collapse
i have tried to reset the phone 3 times aswell as a fresh install of the firmware 3 times same responce each time my phone seems to be going through stages of working fine not working fine and being unresponsive seems to be the fingerprint scanner crashing alot and also just freezing just typing on the handset

To coatsy101 :
Give it to Samsung authorized service centre. If your phone is under warranty, they will not charge you. No problem if they charge you if your phone is out of warranty. Do not flash any firmware by yourself. It will brick your phone by deleting its IMEI. Beware of this !!!. So give it to the Samsung authorized service centre in your country. Search in google and find out.

phone is totally mashed. it still freezes and lags , then reboots. works ok for a bit then,,,same thing.
i've never had this happen before. always got fixed by flashing firmware. but this is new to me...tried so many different firmware now...i just cant understand it.
might root and try a custom rom next see if that helps. (

well the closet samsung place is about 3+ hour drive so i wont be doing that. kris 3 is all ive been using to reinstall the marshmellow update and the 3 factory resets ive done ive gave up with it basicaly at work and sit for 5 to 10 minutes waiting for it to unlock somethimes ive disabled thh fingerprint scanner which has helped slightly but still u unuseble my head is battard with it

i've done numerous factory resets and tried different firmwares. it is the same, works for a few minutes then suddenly will freeze and come back after 30 seconds or so...or do a reboot. i've re-partioned nand wipe factory wipe cache wipe .
don't know what else to do. will root and run a custom rom as a last resort before smashing it and throwing it in the bin

coatsy101 said:
updated my note 4 to marshmallow friday morning all was fine until satuday its started to lock up apps wont open pictures wont load up internet is slow if it even loads up unresposive i need sum expert advise from ppl that know alot more then me
ive reset to factory settings to try and fix it if anything its worse i then used samsung kris to reinstall the update which hasnt changed a thing i have also removed the sd card as i read that it may cause problems the phone is currently unsable it just hardly responses to any command any one have any other ideas i can try please
kind regards
lee
Click to expand...
Click to collapse
I would recommend a factory reset and then a fresh install of the latest Marshmallow DBT (Build Date: May 3)
Download: https://mega.nz/#!TlgymZiB!PME8kswFjid6JVxegIYgZVuqMDMB5QsnBx5stNXzulM

Mr. Gold said:
I would recommend a factory reset and then a fresh install of the latest Marshmallow DBT (Build Date: May 3)
Download: https://mega.nz/#!TlgymZiB!PME8kswFjid6JVxegIYgZVuqMDMB5QsnBx5stNXzulM
Click to expand...
Click to collapse
how do i install this version ?
can you do it using kies ?

coatsy101 said:
how do i install this version ?
can you do it using kies ?
Click to expand...
Click to collapse
You have to use Odin 3.10 or 3.11
Turn On Developer Mode on your phone by going to Settings > About Device > Build Number > Tapping Build Number 7 times
Then go back to Settings, you'll see Developer Options now, click it and then check USB debugging
Switch off phone, then hold Volume Down, Home and Power at the same time, it'll ask if you wanna download OS, then press Volume Up
Unzip Marshmallow file, Run Odin on your PC, then connect phone, make sure it registers with Odin, it'll say "Added" means registered
Select the Unzipped Marshmallow file by checking AP and then pressing AP, don't touch anything else, wait for the selected file to be checked, the START at the bottom will be grayed out, but within seconds it will come back again, now press START
This will flash your phone with the selected Marshmallow file, wait until, ODIN says PASS with Green, now you can disconnect, phone will restart automatically.
DON'T PRESS ANY BUTTONS apart from AP and START when flashing

Mr. Gold said:
You have to use Odin 3.10 or 3.11
Turn On Developer Mode on your phone by going to Settings > About Device > Build Number > Tapping Build Number 7 times
Then go back to Settings, you'll see Developer Options now, click it and then check USB debugging
Switch off phone, then hold Volume Down, Home and Power at the same time, it'll ask if you wanna download OS, then press Volume Up
Unzip Marshmallow file, Run Odin on your PC, then connect phone, make sure it registers with Odin, it'll say "Added" means registered
Select the Unzipped Marshmallow file by checking AP and then pressing AP, don't touch anything else, wait for the selected file to be checked, the START at the bottom will be grayed out, but within seconds it will come back again, now press START
This will flash your phone with the selected Marshmallow file, wait until, ODIN says PASS with Green, now you can disconnect, phone will restart automatically.
DON'T PRESS ANY BUTTONS apart from AP and START when flashing
Click to expand...
Click to collapse
i had googled it and installled just before your reply it seems to be stable and i can use my phone again your sir are star il keep you posted if it stays stable
regards lee

coatsy101 said:
i had googled it and installled just before your reply it seems to be stable and i can use my phone again your sir are star il keep you posted if it stays stable
regards lee
Click to expand...
Click to collapse
Cheers

Well, my phone has been running since last night without the issues from pervious. ?.
I downgraded to 4.4.4...it was still causing issues. ...then upgraded to 5.1.1 COJ3 via ota....and it seems like it's ok again. There is other updates available ota, but I'm sticking with this as looks like i have my phone back. ....working
Sent from my SM-N910F using Tapatalk

well mine stayed stable until about 11am its not running slugish again and crashing not as much but still crashing annoy me alot....

My screen died this morning...wonder if all the other s.hit was leading up to the screen dying. Phone still booting and led and soft lights come on. But nothing on the screen. Very painful without a phone...
Sent from my GT-I9000 using Tapatalk

Maybe fresh reset and dont download any apps. if that works than its one of your apps.
Sent from my SM-N910C using XDA-Developers mobile app

magichoward said:
Maybe fresh reset and dont download any apps. if that works than its one of your apps.
Sent from my SM-N910C using XDA-Developers mobile app
Click to expand...
Click to collapse
is therer a app to see what apps could be causing it cos i just done a factory reset again this morning and it was running fine and then playstore updated the standard apps and it seems to have gone slow again..... FOAMING....