Database Users

OTA 2.2 update, problems.

I got my OTA update today, unfortunately something went wrong. I told it to install now, and the screen with the android and caution symbol showed up. After 10-15 minutes I hit the power button. I wasn't sure if I was supposed to wait for that screen to clear or if that screen wasn't a good sign. Well hitting power took me to recovery and said that there was an error with the install.
What did I do wrong. Was I just supposed to wait longer? I had previously rooted my phone with unrevoked, but was running the stock ROM, should I have unrooted it? Was it some other error?
Any insight into what happened so when the update comes back around I can do it right. Also is there anyway to get the OTA update back, or do I just have to wait patiently again.

jaredkent said:
I got my OTA update today, unfortunately something went wrong. I told it to install now, and the screen with the android and caution symbol showed up. After 10-15 minutes I hit the power button. I wasn't sure if I was supposed to wait for that screen to clear or if that screen wasn't a good sign. Well hitting power took me to recovery and said that there was an error with the install.
What did I do wrong. Was I just supposed to wait longer? I had previously rooted my phone with unrevoked, but was running the stock ROM, should I have unrooted it? Was it some other error?
Any insight into what happened so when the update comes back around I can do it right. Also is there anyway to get the OTA update back, or do I just have to wait patiently again.
Click to expand...
Click to collapse
You can not update a rooted phone. Go to my post on updating 2.2 made easy and you canupdate to 2.2 and reroot the phone. This is the OTA update.

I'm sort of in the same boat. I had rooted with unrevoked and was running cyanogenmod. I reverted back to stock (retaining root). I received the OTA notification, it downloaded and started installing, but showed the <!> with the android.
I thought...ok...I'll return back completely to stock (no root) and now I'm sitting waiting for another OTA notification.
It's been three days now, and still no notification. I've tried checking for updates so many times that I've lost count.
Does anyone know whether or not a failed update gets another OTA notification? -or- why the software shows up-to-date when it's still at 2.1u1?
Thanks

Either take it to Verizon for them to push it onto the phone or use one of the methods here.

fygar66 said:
I'm sort of in the same boat. I had rooted with unrevoked and was running cyanogenmod. I reverted back to stock (retaining root). I received the OTA notification, it downloaded and started installing, but showed the <!> with the android.
I thought...ok...I'll return back completely to stock (no root) and now I'm sitting waiting for another OTA notification.
It's been three days now, and still no notification. I've tried checking for updates so many times that I've lost count.
Does anyone know whether or not a failed update gets another OTA notification? -or- why the software shows up-to-date when it's still at 2.1u1?
Thanks
Click to expand...
Click to collapse
Go to this thread: http://forum.xda-developers.com/showthread.php?t=771178

System Update

So, I just happened to root my device using Gingerbreak 1.20 tonight.
Literally about 10 minutes later, I was prompted that a system update was available. I dont know if this was coincidence or if the rooting caused this to be seen as available.
I downloaded the system update (38 something MB, sorry I didnt get the exact size and version, I think I was just a bit stunned an update was available. I'm kicking myself now for not recording the specifics) and it gave me a message in the top left corner of the screen that it was booting into system recovery image and began applying.
Went from:
Android Version: 3.0.1
Kernel Version: 2.6.36.3-00001-g9b3ce2b
Build Number: Acer_A500_1.104.02_COM_GEN1
Went to:
Android Version: 3.0.1
Kernel Version: 2.6.36.3
Build Number: Acer_A500_1.141.07_COM_GEN1
It didnt appear to break root - I still have Superuser available.
Has anyone else got this or have any idea what went into this build? I'm still exploring and will report any noticed changes and/or new issues. I'll be checking to see if the screen issue still occurs.
EDIT: Just saw others got this in the general forum too. Sorry I posted to Development. Mods, please close if necessary.

Aw, snap. Is your rotation lock on? Switched my rotation lock off, reinstalled Gingerbreak, ran and it worked.

Installed the update. Did not lose root. It looks to be safe at a glance. Apps like Root Explorer are still working. Thanks for not breaking root, Acer.

Very Strange. Mine was rooted before the update, but ran RootCheck after the update and it wasn't rooted. I re-ran gingerbreak and I'm back rooted.
To Anyone that thinks they're still rooted after the update: have you ran RootCheck? I didn't try to do anything required by root 'before' I re-ran gingerbreak but mine definitely showed as no longer rooted after it until I re-rooted it.

Mine broke the root too. Just re-ran Gingerbreak and back to root.

At a glance, it looked like root was still good (Root Explorer was working) but yeah, must reroot the device after. And not sure what this update does.

enigmatl said:
Installed the update. Did not lose root. It looks to be safe at a glance. Apps like Root Explorer are still working. Thanks for not breaking root, Acer.
Click to expand...
Click to collapse
root explorer did work for me after the OTA but not titanium, reran gingerbreak 1.20 and all is well.....

Woke up this morning to this prompt. The system is downloading as I type this.
System is running:
Acer_A500_1.104.02_COM_GEN1
Just updated to:
Acer_A500_1.114.07_COM_GEN1

My tablet keeps failing when I try to update. I have the screen lock off and the tablet upright. (as someone else mentioned in another thread to do). How do I unroot my tablet?

received and installed the update at 4am in Brazil,first try. Model number from A501 to A500 and Product SKU from 3g to wifi. Still showing the cell standy thing, tho.
Didn't notice any random wake ups
GPS finally found me lol I'll test that further.. I still have the "searching for GPS" notification at the bottom of the screen, even though it seems to work perfectly now. Anyone else?
Might be my mind, but HC homescreens transition feel smoother and overall system response faster.
Thanks, Acer!

OTA Update Fails

Wtf got the ota update and its starts all good but then it hangs a yellow ! appears.. what can i do? i even did a factory reset i only was rooted and i took care of that.

zero313 said:
Wtf got the ota update and its starts all good but then it hangs a yellow ! appears.. what can i do? i even did a factory reset i only was rooted and i took care of that.
Click to expand...
Click to collapse
at least you are getting something OTA

Ditto
Unfortunately, I get the same thing. I was rooted, but I unrooted (not quite as thoroughly as you did, as I only used the "Unroot" option, but we got the same results). Wonder if it is something wrong with the update...

seanfrisbey said:
Unfortunately, I get the same thing. I was rooted, but I unrooted (not quite as thoroughly as you did, as I only used the "Unroot" option, but we got the same results). Wonder if it is something wrong with the update...
Click to expand...
Click to collapse
Did you change ANYTHING when rooted? Did you freeze, rename, modify or delete ANY of the files in the original ROM in any way, shape or form?

Same thing here
When I bought this device 3 weeks ago, I rooted it with z4root. Not too long after an update disabled z4root on the tablet.
I thought no big deal, but then today comes and I the OTA update won't work.
Anyone more experienced than me have any ideas of how to get this update applied properly?

Me too. Update failed to install. Not sure why. I have also tried unrooting.

FloatingFatMan said:
Did you change ANYTHING when rooted? Did you freeze, rename, modify or delete ANY of the files in the original ROM in any way, shape or form?
Click to expand...
Click to collapse
I'm confused, if I froze an application, didn't unfreeze it but did a factory reset...wouldn't that resolve the issue?

ok so i woke up this morning and my a500 notified me the there was an update available so as you can imagine I was very happy to finally have this, so i updated and when it was done it said update successuful but when I checked it still said 3.01......WTF
Not rooted ever..

Those interested in getting back their OTA, properly backing up their original ROMS or restoring them, please follow the tutorials in this thread:
Going back to stock TUTORIAL
Be helpful and provide your firmware if you have a backup so we can build a database for those who don't.
Be sure to report what is working and what is not working for you once you've tried the tutorials!
Unlike the 14 threads on these matter I take the responsibility as OP to upgrade my original post as firmwares and new info becomes available.
Let's create a focused troubleshooting and tutorial thread,
Thanks.

I'm rooted via gingerbreak and the update worked fine while still rooted. It did break root. Just had to re-apply gingerbreak and all is good, back to root with latest update.

gingerbreak worked with official 3.1 ?
it didn't work with 'leaked' 3.1 ?

OTA
Ok after long night and hours of research i found out a lot.
1 if you have modded ad hoc in wpa_supplicant file recover the original file
2 if you have modded the phone.apk and telephoneyprovider.apk to save battery this is the reason why you won't get the update.
i put these files back and instantly got an update, i mean the exact second i set those back
i can't believe this my updates keep failing to install. FING POS i tried everything, factory reset
i have tried everything, even factory reset, it fails while installing after reboot
acer support are a bunch of retards, they don't even know they sell tablets????????
need help i can't upgrade, it fails every time
does anyone know where the install logs are

the log is \cache\recovery\last-log

Oklahoma City, OK noon CST
First attempt failed:
Changed the wpa_supplicant back to original and all went smooth the second time

I never changed anything and it failed.
**Edit: I rebooted my devices and left it completely alone after unzip and it rebooted into recovery mode and seems to be installing **

I had the same problem, It was pretty disheartening.... but I unrooted my device, re-booted and tried again and SUCCESS!!!
But now I can't get it to re-root using gingerbreak... HELP!

SUCCESS!
Ok. I got OTA update 4.010.08 (122.71 MB) this morning. It failed.
So I unrooted my device. Re-started it and tried again... SUCCESS!
I tried using Gingerbreak to root it again. FAIL!
So I used this: http://forum.xda-developers.com/showthread.php?t=1138228
SUCCESS!
Hope this helps those of you who are having problems.

No need to unroot nor go to stock.
I had the same issues. Then I simply used Acer Recovery to install stock recovery and everything worked fine.
Ceger

Acer Recovery?
Did Acer Recovery come with the tablet?

I tried the update numerous times over the last 4 days. Most of the time the download would fail, which I put down to my slow internet connection and overloaded Acer servers. But about 5 times it would finish downloading and then error out on install with a message about the update being invalid. I tried rebooting several times during this process. I have never rooted the tablet and only have a few apps installed as it was a recent purchase.
Finally it worked when I ejected the external SD card and rebooted. It may be a coincidence, but anyone else who gets the "invalid update" warning during install on an unrooted device may wish to try this prior to the download/install.

[Q] Continue to fail updates 4.010.24

Received the update notification this morning, happily started downloading and installation.
Like some out there, the tablet rebooted and it seemed to install but up to about 1/4 progress it froze with a central honeycomb logo with exclamation mark. Thought it was part of the process, left alone for an hour but nothing happened, hence rebooted with a notification of 'update failed'.
Searching through google and xda forum the last 2 hours -- have tried the unrooting the device, plugging in to power, removing sd card to no avail.
Someone has also suggested to restore wpa_supplicant file under system/bin. I don't remember altering the file at all, and when I check the file it is dated 29/3/2010... i bought my device in April, hence assuming it has not been altered either by myself or from any app. Like wise for the telephony files as well, as I haven't changed anything to try to stop the cell standby issue to improve battery life.
I am left with no options unless someone has a better idea. I have not uninstalled any pre-loaded apps. Rooted with Gingerbread (and as I said tried unrooted and re-rooted without success in updating).
Thoughts?
Current build:
Android version 3.0.1
Kernel 2.6.36.3
Build no. Acer_A500_1.139.04_COM_GEN1
Failed system update to 4.010.24
I am located in Melbourne, Australia.
(Last thing would be to download the actual rom and update via CWM.)

open /cache/recovery/last_log on your tablet use root explorer
ypu will know whats wrong

I'm in Melb too, and that particular update has failed to download about 5 times now, and when it finally downloaded, it came up with a message saying "update invalid" or something along those lines. I'm gonna wait til I get home to try and update again.

altering WPA_Supplicant file is something you would've done so your tab would connect to ad hoc networks. Must be something else.. did you alter any other files? I'm working on this same issue. frustrating as f*#%

I was running stock rooted 3.01 and was failing updates over and over until I flashed back to the stock recovery using the Acer recovery apk. As soon as I did that and tried the ota update again it worked right away... once 3.1 was installed I rerooted using iconia root 2.1 and flashed cwrecovery back to tablet... let me know if this helped

acorsino said:
I was running stock rooted 3.01 and was failing updates over and over until I flashed back to the stock recovery using the Acer recovery apk. As soon as I did that and tried the ota update again it worked right away... once 3.1 was installed I rerooted using iconia root 2.1 and flashed cwrecovery back to tablet... let me know if this helped
Click to expand...
Click to collapse
Same for me. Had to go back to stock recovery for the OTA update to work.

Mine failed the first time. I rebooted and it worked the second time.

I tried using Acer Recovery Installer 1.5, checking Stock USA 1.141.07_COM_GEN1 and touched "install recovery image", rebooted, and nothing happened?
My build number remains 1.139.04_COM_GEN1
I am sure I have missed something...
Tried downloading and installing the 5th time, still failed and stuck at the same progress bar of 1/4 followed by that annoying honeycomb with exclamation mark logo.

mashilu said:
I tried using Acer Recovery Installer 1.5, checking Stock USA 1.141.07_COM_GEN1 and touched "install recovery image", rebooted, and nothing happened?
My build number remains 1.139.04_COM_GEN1
I am sure I have missed something...
Tried downloading and installing the 5th time, still failed and stuck at the same progress bar of 1/4 followed by that annoying honeycomb with exclamation mark logo.
Click to expand...
Click to collapse
If you see the little bee fail screen, it is not the stock recovery, but still CWM.

mashilu said:
Received the update notification this morning, happily started downloading and installation.
Like some out there, the tablet rebooted and it seemed to install but up to about 1/4 progress it froze with a central honeycomb logo with exclamation mark. Thought it was part of the process, left alone for an hour but nothing happened, hence rebooted with a notification of 'update failed'.
Searching through google and xda forum the last 2 hours -- have tried the unrooting the device, plugging in to power, removing sd card to no avail.
Someone has also suggested to restore wpa_supplicant file under system/bin. I don't remember altering the file at all, and when I check the file it is dated 29/3/2010... i bought my device in April, hence assuming it has not been altered either by myself or from any app. Like wise for the telephony files as well, as I haven't changed anything to try to stop the cell standby issue to improve battery life.
I am left with no options unless someone has a better idea. I have not uninstalled any pre-loaded apps. Rooted with Gingerbread (and as I said tried unrooted and re-rooted without success in updating).
Thoughts?
Current build:
Android version 3.0.1
Kernel 2.6.36.3
Build no. Acer_A500_1.139.04_COM_GEN1
Failed system update to 4.010.24
I am located in Melbourne, Australia.
(Last thing would be to download the actual rom and update via CWM.)
Click to expand...
Click to collapse
Hi .. try to do that...
the uploaded file helped and solved my issue..i'm now running Honeycomb 3.1
Solution posted by Bob here: (correct the link below "www")
w w w.androidtablets.net/forum/acer-iconia-tab-a500-forum/18444-update-failed-help.html
Here's the WPA_Supplicant from my A500, after the 3.1 update. Hope this works for you guys.
I'm not sure what the extension is for the A500, but I had to add .zip to be able to upload it. Try removing the .zip before using it. Also, remove the 'original'. I added that to keep it straight on my tablet.
Good Luck.
Bob
p.s: sorry i'm a newbie here and can't post link outside the forum at the moment..
just follow the steps described by Bob!

I did see that different logo, which I subsequently rebooted as I thought it's frozen again.
Interestingly, I tried to push for another system update, attempt no. 7, and now, it progresses and complete update!!! Woo hoo!
Thanks for all the help. I still don't know which one sorts what out though... Cheers!

Completely stock ONN 8 won't download an OTA.

I have completely stock ONN 8 that I've had since launch. It has never received an OTA, and in the past trying to update it with the OTA updates in another thread never worked. For the first time today, the tablet had a notification that there was an OTA update available. The notification says the update has been paused and click resume to continue. When I click "resume" nothing happens and it goes back to paused a few seconds later. I tried factory resetting the tablet and using several different networks, and it will not download the OTA. Any ideas?

just lou said:
I have completely stock ONN 8 that I've had since launch. It has never received an OTA, and in the past trying to update it with the OTA updates in another thread never worked. For the first time today, the tablet had a notification that there was an OTA update available. The notification says the update has been paused and click resume to continue. When I click "resume" nothing happens and it goes back to paused a few seconds later. I tried factory resetting the tablet and using several different networks, and it will not download the OTA. Any ideas?
Click to expand...
Click to collapse
Same behavior for months. Spent time trying to resolve and came to the conclusion the back end mechanism to notify and initiate OTA's is on a different platform (server, url, whatever) than the delivery mechanism. The latter appears to be non-responsive; no one is watching the hen house.

DB126 said:
Same behavior for months. Spent time trying to resolve and came to the conclusion the back end mechanism to notify and initiate OTA's is on a different platform (server, url, whatever) than the delivery mechanism. The latter appears to be non-responsive; no one is watching the hen house.
Click to expand...
Click to collapse
Thanks. My suspicion was that it was server related.

There's like a new update ONA19TB002_20200416.
EDIT Even downloaded and installed. Kind of regret using that Mediatek tool to install 2019111 from the stock/image/ota thread as ever since then the wifi's mac address keeps changing on each boot or wifi is turned off/on.

htcplussony said:
There's like a new update ONA19TB002_20200416.
Click to expand...
Click to collapse
Interesting. Maybe someone will grab the OTA fie and upload it. Unfortunately, it probably won't do me much good, as my tablet doesn't have the November update installed.

I would avoid the update if you can - I came home last night to find mine updated and the screen was mirrored (everything is backwards, including text). A forced reboot didn't do anything. It's basically like looking at it through a mirror as everything is backwards. The odd part is, the touch locations are still in their original locations. So if on the screen, an app is now on the left side (again, backwards), I have to touch the right side of the screen to use it (with the same behavior inside the app - controls all backwards). The update basically made my tablet useless. 100% stock.

no99sqrd said:
I would avoid the update if you can - I came home last night to find mine updated and the screen was mirrored (everything is backwards, including text). A forced reboot didn't do anything. It's basically like looking at it through a mirror as everything is backwards. The odd part is, the touch locations are still in their original locations. So if on the screen, an app is now on the left side (again, backwards), I have to touch the right side of the screen to use it (with the same behavior inside the app - controls all backwards). The update basically made my tablet useless. 100% stock.
Click to expand...
Click to collapse
My update is still "paused". At this point I don't really care. This tablet is so slow it is virtually useless. I doubt an update is gonna make it any better anyways.

My FOTA doesn't even give any updates, just that it's "fully updated." I wonder if I got a test model, as it also came with a multitouch test, had a chinese "factory mode", and had a strange MTK debug mode when I tapped custom build mode.

My unit had an FOTA to the May 2019 but no more updates while on that firmware. The Nov FOTA from the Stock Backups thread wouldn't take and I had to flash the full stock image. It gave me the April 2020 when they released one.

New Update
I know this thread is old, but I received a new update today. It has the July security patch, and the kernel is dated 8/14/2020. It's the first update that actually installed since I got this tablet at launch last year.

Does anybody know how to overcome the problem of getting the latest OTA. I get an error after reboot and trying to flash it, here is the log:
script aborted: unable to use metadata to correct errors
/dev/block/platform/mtk-msdc.0/11230000.MSDC0/by-name/system image corrupted, attempting to recover...
script aborted: unable to use metadata to correct errors
E1004: system partition fails to recover
E:Error in /sdcard/Android/data/com.adups.fota/files/adupsfota/update.zip (Status 7)
W:failed to read uncrypt status: No such file or directory
25.10 solved the problem by reflashing the stock image from may 2019