I am having some problems with my airwave. I have the new version that does 3g data. My problem is with text messages. When i'm texting randomly the phone will not send messages and show an "x" saying that the text didn't go through. The person at the other end will get that message repeatedly until i reset the airwave by unplugging and plugging it back in. Is this a problem with the evo or with rooted phones/custom roms or is this a problem with all evos that are on the airwave. Sprint said it's a known issue but they don't know what is the problem and have no timetable on a fix.
Yep that's why we don't use ours.
It's an issue with the device and nothing to do with your issue.
Its been a "known issue" for quite awhile now.
Yep, that's one of the MANY issues I had with my Airave. That's why I stopped using it, since Sprint doesn't really provide any support for it, except to tell you that things like this are "normal".
Funny thing about this, a senior tech supprt agent told me this was fixed with the last firmware update for the airave.....nope, I have the same issue. I end up telling my friends that my network is on crack and they laugh....I've learned not to go text crazy while in my airave coverage. Your best bet is to call and complain to tech support.
Yep, happens every once in awhile on mine and I have the latest. Overall it's worth it though because I get nearly full bars of 3G throughout my house. Prior to the Airave I would get 1 to 2.
And it's Airave, not Airwave ;D
I have the same problem with my airave, but with my wife phone. The EVO seems to work after hers has stopped. About once a week I have to unplug it. Worth it, texts and mms didn't work at all without it.
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I stopped using my Airvana because of this issue. Each tech support rep kept giving me different responses but no one could fix it. It got too frustrating that I pulled the plug on it and I just force roaming when I'm at home.
Related
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
Do you have a significant other that could use your phone on their plan for a few days to rule out your account specifically?
Your issues sound strange, and not related to the phone. It's hard for me to believe (like you also) that its the phone since you've had four of them now with the same issue. Also, you've tried different roms, so that also makes it more difficult to be a phone issue. Are you just running a bone stock one? Or are you installing particular apps? you might see if you can't replicate it with no additional software for a few days.
@kmart
My Father and I are on the the same plan, (i.e. both on unl.) so that rules out service. The last phone, (no. 4) I left bone stock. No extra apps (except for Handcent SMS [ on a side note, I have run both ChompSMS and Handcent, so I do not think it is either]) and it still had the same exact issues.
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
Sounds like a problem with you account's provisioning or something. Mostly, it just sounds like a huge pain in the ass.
27s said:
Hey guys(gals),
I have an interesting dilemma. I have had 5 hero's in a month. One was defective hardware (so we can rule that out, it was the green phone button) but the other 3 have had an interesting issue. I will have the phone for about 4 days (this is with stock android, and two rooted with MoDoCo) and then all data ( including texts, voicemails, incoming calls) will stop. They only way to retrieve said data is to make an outgoing call, then everything floods in. The local sprint store keeps replacing the phone, but I refuse to believe that I am that unlucky. Any thoughts? Anyone having a similar issue?
--Matt
Click to expand...
Click to collapse
I had this exact same issue with my phone, it is definitely an account issue, get your msl number from them, mine was fixed after I did a ##786# menu then reset
they disabled texts and reenabled them on my account before they did this, and then they worked ever since
Have you changed your mode of operation setting? I haven't ever changed this but had a co-worker who changed it on his hero and it stopped getting text messages and voicemails until he made a phone call, once he changed it back it started working fine. Mode of operation needs to be set to Hybrid. You can find it under Settings->Wireless Controls->Mobile Network Settings. Hope this helps
Hey guys,
Thanks for the help, so no dice. I have left my Mode of Ops. in Hybrid (although, if you leave it on Ev-do is is kosher) and doing a reset does not work...It is a huge pain in the arse....
Well sh*t. I thought the last phone was the key, but here we go again. I got my MSL and did a reset, no dice, got Another phone....phone No. 6...Sprint has no idea what the hell is going on. Personally, I think something in the phone is crashing software. I have no idea what could be, but wtf.
I've had similar issues before. It's definitely an account issue - not on your billing account, but your specific phone number in the carrier's system.
What I did was fight for months with Sprint, kept talking to retarded tech support reps who know absolutely nothing, fighting with their managers, fighting with their 2nd and 3rd level tiers, and been told 1000 times my issue was fixed, just to have it reoccur in a month.
Honestly, unless you feel like fighting like that, I suggest you call your carrier and ask for a new number. When they create a new number for you, your account is practically changed, and everything will work like new. You just have to suffer with a new number, which is only annoying for a month or so until everyone updates to your new number.
Good luck man, I hate when that kinda crap happens. Not so much because of the issue, but mainly because no carrier has any sort of good tech support and would rather hang up on you than try and troubleshoot anything. They're completely stupid.
Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...
27s said:
Well, to be honest, I have to keep this number, it is my business number..So, what I am going to do is keep going to into the headquarters store here in omaha. Then. Once I get to about phone no.7/8/9 I am going to call sprint retention services. At that point I will have 7/8/9 phones on record, and they will fix it and give me the 3 months free, or I will walk. I like sprint better than others around here, but damn I am getting pissed...
Click to expand...
Click to collapse
Yeah dude. I was pissed too. Good luck man, I know how you feel. Sprint is great, but when they f**k up they really f**k up and it's a pain in the ass to get things fixed.
27s, this isn't a retention issue, this is a Tier 3 tech support issue. They need to go into your account and completely deconstruct it, and put it back together again. Basically, it's a glitch in the system causing your provisioning to bork itself. I've seen it before, and yes, it's a pain in the ass to fix, but if you get a caring/dedicated tech, it's not even close to impossible.
Frankly, call into sprint, get on the line for tech support. As soon as you connect, ask for ADVANCED tech support. Don't give up until you're on the line with them. They'll be your saviors in this issue, mark my words.
Edit: For the record, I'm a former Sprint tech. I've had to do this before for customers, so I've had experience in the issue.
Hey thanks for the advice....I will do this first thing tomorrow....I don't suppose retention will give me anything will they....The sprint store in omaha is like 100 blocks from my house....gas$$$...haha
Well I basically had determined that I had a faulty N1 phone after tests and tests... Google was very helpful and worked with me and HTC to get the phone replaced. I received my new N1 today got the OTA and now am seeing much better signal strength and 3G integrity. Its early yet but Im looking at this on the bright side of things and hope it continues.
For those ppl who havent heard my gripes I had dropped calls, trouble sending text (had to send them multiple times *sometimes) poor call quality (the other end) some ppl had to call me upwards of 3 times to get my phone to ring and a radio that switched from 3G to edge in spots I had 3G service.
Seems as this phone is more strict on the 3G preferred and will only switch to edge when 3G is not available.
One more note, it does suffer from the hand cupping thing tho
I take this back, the N1 Radio is TERRIBLE!
So you still have the same issues? Where do you live?
Im in phoenix,
Iwas driving around last night on a major freeway with full signal... My buddy kept telling me i was cutting out until I finally dropped the call... Having trouble sending text even when i have some signal as well... and oddly enough i keep getting text msgs but am unable to reply...
This never happened on my 8900.
I haven't experienced anything like what you're describing... could it be T-mobile's network where you live?
I live in phoenix, namely 44th st and Mc Dowell. I don't have any issues using pandora on a daily basis, and I drive around a lot.
i was on the phone with google 2days ago for the same reason droped calls and text messages not going through sometimes. I gotta call them back to see what they are going to do about this. I spent $560.74X2 my wife and I have the nexus one.
I'm in Tucson and I don't have any of the problems mentioned
well im a lil distraught over my N1 issues not being resolved with the replacement phone. Everything seemed great at first but it keeps getting worse... I don't think I have had one phone call when my phone doesn't completely cut out or my voice fades away... the sms thing is a PAIN...
I love the phone the screen the OS but wtf I paid A LOT for this phone that does everything for me but be a phone!
So lately I have ran 2 different roms and at certain times i will send an sms message, and the phone will say "message sent failed", but the person says they get the message and my phone keeps trying to send the message and going through but says failed on my end
anyone else have this issue?
I have narrowed it down to probably asop mms apk or my airrave
werkem said:
So lately I have ran 2 different roms and at certain times i will send an sms message, and the phone will say "message sent failed", but the person says they get the message and my phone keeps trying to send the message and going through but says failed on my end
anyone else have this issue?
I have narrowed it down to probably asop mms apk or my airrave
Click to expand...
Click to collapse
I had the same thing happen the other day. I'm running Fresh 3.2, Handcent and I have an Airave. I think the Airave is the problem.
Yah I have the same exact problem....I have the new airvana airave....
This doesn't happen all the time...its just sometimes....although I cant pinpoint how or when it happens...
Its happening right now though...which sucks...
Same here, Sprint AirAve, Failed messages etc.
What to do??
Ok, I just called airave support and they ran me through the basic tests like testing my broadband connection and resetting my airave device. I've done this before so I'm pretty damn sure this wont help.
They did mention for the about two weeks Sprint has had a lot of airave outages and that Sprint is working on fixing it.
Ok here is a bad update:
So my problem still exists and I called up Sprint again. They go through factory resetting my phone (not sure what this means...since I am rooted with Ava ROM 9)....so I go through with the reset and they re-provision my phone (I think they changed the msid number or something else). Then they also did something to the airave... My phone still works but the airave doesn't. I can now, no longer make a call through the airave.
The Sprint tech support agent put in a ticket and would call me back tomorrow.....lets hope this gets fixed tomorrow.
I have also had this happen to me several times and I am totally stock. So if anyone gets an answer, let us all know. Thanks.
I would get this error when trying to send a message with content larger than 2mb, I have since upgraded my zone rom that allows for 5mb and my problem is gone.
Sent from my PC36100 using XDA App
bignibb said:
I would get this error when trying to send a message with content larger than 2mb, I have since upgraded my zone rom that allows for 5mb and my problem is gone.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Ok, but an average text message is not 2mb....
Ok, so they call back to get it fixed today....now when I turn on my Airvana unit and let it initialize the mobile light blinks amber, and the gps light blinks green as if it cant get a gps lock.
The tech support specialist again mentioned there was an airave outage.
There are also a few people on the sprint.com community site that are experiencing the same issues.... although I'm not sure if they are using evos or some other phone.
DarkManX4lf said:
Ok here is a bad update:
So my problem still exists and I called up Sprint again. They go through factory resetting my phone (not sure what this means...since I am rooted with Ava ROM 9)....so I go through with the reset and they re-provision my phone (I think they changed the msid number or something else). Then they also did something to the airave... My phone still works but the airave doesn't. I can now, no longer make a call through the airave.
The Sprint tech support agent put in a ticket and would call me back tomorrow.....lets hope this gets fixed tomorrow.
Click to expand...
Click to collapse
I've got an airave (newest model) unit with 2 EVOs in the home. My girlfriend constantly experiences this and she is running bone stock. I've got a stock rom rooted and have never experienced this problem. We've narrowed it down to the airave - she also has issues were sometimes an incoming call will not receive on her phone if she is already on it (call waiting).
Seems to me like these airave unit are having lots of problems... I ended up disconnecting mine and both phones act normal.
Ever since I got the NEW airvana this started happening to me, it only happens when im sending multiple sms to one person or multiple people. Says it cant send, but person im sending to says they get that message that isnt being sent like 20-100 times, the quick fix is a reboot of the phone. I got sick of it and last week called airave support and they opened a ticket which was monday last week. Called back thursday night b/c the modem light wont stop blinking and they told me there was a national outage on the new airvanas so she said by the next day everything should be resolved even the issue with the sms not sending.
Today is sunday and im not getting the issue anymore but i will keep texting heavy and see whats going on. although I gotta say sprint did give me a good return on my bill for this
Ok, I called airave tech support again and they said that the outage in my area should be fixed by 12am tomorrow....so I'll wait till tomorrow morning and see if it works again.
Ok, well the blinking amber "mobile" light is now a solid green....which I guess means the device is working....but when my EVO is connected and I try to make a phone call out it gives me the message "if you would like to make a collect call....." and if I try to send a text it just fails.
I called up Sprint again, they make me run through more tests with my phone...even one weird one where I had to disconnect the battery and hold the phone and the battery right next to the airave.....not sure what effect this has to fixing anything....but w/e I had spare time to waste . They did mention again that there was an airave outage. They tell me to reboot the airave and to let it sit for 2-4 hours since its going to re-provision....so thats what I am waiting for now.
idk, if this is related, but I have the same issue with sending texts in google voice. Although for me, I have the issue randomly when connected to a regular cell tower.
Ok another update....its really the same as my previous update.
So bascally the sprint tech never called me bac....so I called them back and got a different rep....the new rep goes through the same steps to get everything to work but still no luck. I still get the same error when I make a phone call. She did mention that there is a nationwide outage with voice calls with the airave and that 50% of customers are not able to make voice calls.
I am now using a samsung epic and I'm still having problems. So its not the evo or the epic with the issue, it has to be my number and/or (most likely) the airave and its service.
The funny thing is I have another line with a samsung a900 phone and I can make calls with that phone without any issues through the airave.
Ok, my airvana unit still doesn't work. Anyone else have a working Airvana unit..???
This is pretty horrible its been more than a week where my Airvana unit will not make phone calls....
DarkManX4lf said:
Ok, my airvana unit still doesn't work. Anyone else have a working Airvana unit..???
This is pretty horrible its been more than a week where my Airvana unit will not make phone calls....
Click to expand...
Click to collapse
I am also having loads of Airave (Airvana model) issues, on all 4 lines in my house... failed texts.. and calls.. etc.. I usually keep it unplugged now, and turn it on once a week to see if the issues have been fixed... Sux because when it works, it works AWESOME... But I have lots of friends and family who have gotten 20 or 30 texts from me at once.. It kinda makes me giggle, but it would suck if they were paying for them..
I also am expirencing the same problems as you all on brand new the new model (airvana?) its really annoying!
Running: GM6 final, nightlys, and Fresh seems to happen on all of them
I made numerous calls to airave tech and made like 4 tickets with them. Finally an engineer called me and asked me specifically when I'm getting the issue and what is the issue. I explained and for some reason these last week or so all my texts have been going thru smooth and no error clause codes, or unable to send message errors of any sort. I'm hoping they fixed the issue, I advise everyone that is having this issue to call them and attack them with phone calls.
Here's the direct number to airave support: 866-556-7310 call them and attack people its the only way they will fix it
Tapatalk'd on Evo
I just bought my EVO last week, and can't figure out why SMS messages are coming in as small chunks, in jumbled order. This isn't just splitting up at a 160char limit. I'll get the first 40 chars, then chars 80-140, then 41-79, then 141-160. etc
What is going on?
Never heard of that problem
Swyped From Eva Running Myn's RLS4!
Leave it to me to uncover a new error! Can't even find anything about this in a Google search.
I am occasionally having the same problem. I am using shadySMS so I thought it was related to that program. Are you using the stock messaging app?
No, I prefer Handcent but the stock messaging app does the same thing
The other thing that happens is that I wont get any texts for a while. And then all of sudden I will get multiple texts all at once. It's almost like the phone is not polling or connecting or whatever and then it connects and downloads everything. I wonder if this is related.
wiltok said:
The other thing that happens is that I wont get any texts for a while. And then all of sudden I will get multiple texts all at once. It's almost like the phone is not polling or connecting or whatever and then it connects and downloads everything. I wonder if this is related.
Click to expand...
Click to collapse
I don't think I'm having that problem. Texts seems to come in real-time. So maybe that is unrelated. Never know, though.
probably just spotty service during the Holidays.
I'm with Cricket (piggybacks off Sprint) in Raleigh and have been having some wonky SMS behavior as well.
I'm not sure how spotty service would cause texts to come in, in small batches. And a strong coincidence it began when I switched from a HTC Hero to HTC Evo
XDA, I am disappoint!
No one has heard of this problem?
Ok so now I'm not even getting text messages >160chars. I called sprint and they had me turn off the phone for 3 mins while they reset something on their end and still - I only get short texts.
Okay I've been having this weird problem with my EVO 4G since I bought it...
sometimes when people call me they get a recorded message that says "the number you are trying to reach is invalid, please check your number and try again...".
Now this actually started back before I got the EVO 4G when I had my Blackberry...and nobody seems to have a friggin' clue why it says that.
I took it to Sprint and let them play around with it for 2 days & all they did was a factory reset and updated all the usual stuff (PRL, software, etc.) and sent me on my way...even though I did the exact same thing BEFORE I brought it to Sprint.
I run a business & my EVO is my home phone/business phone/everything phone & I can't have customers calling only to get that message saying the number is invalid...
is/has anyone else had/having this problem?
it's driving me crazy that nobody at Sprint can tell me why it's happening.
any help is greatly appreciated!!
Are you using google voice? Because if you block someone, this is the message you are able to select for them to hear instead of getting your voicemail.
had this problem yesterday afternoon while trying to make a call.
i know the # was valid since i just missed the call lol. i chaulked it up to network issues.
It its network issues its happening alot. My wife has called me a few times and gotten the message that this Verizon customer cannot be reaached. Verizon wtf is that I'm on sprint. But if I call my phone from my other line it rings no problem.I did try GV but got rid of it, had a sprint Rep basically reboot that line since it borked my voicemail not sure it that part of it or not.
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