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Help: Need help figuring if this is a phone issue or carrier issue...

Ok, I've had an 8525 unlocked for about 3 months now... Unlocked and used on t-mobile's network...
Until recently, I've had 0 issues with my phone from what I can remember(now running PDAs v20 windows 6.1 rom)
My problem is, during the day, in my room I recieve any and every phone call that comes in, calls never drop or hang up, BUT the call seems to cut out for about 5-15 seconds and then cut back in.. even though it says I have 4 bars.. in my kitchen with 4 bars, I get all my phone calls, but can't hear people (nor can they hear me at all)... I get emails, and browse the web fine.. but can't use google maps app (can't find my location until I leave lol)
I don't know what's up... at night, when I'm in my room, my phone works fine with no cutting out and in during calls, but during the day, that's when it wants to act all crazy... other t-mobile phones work perfectly fine in my room... my old sidekick also worked fine..
when I'm anywhere else in my city, my phone works fine (even with 2 bars)
I know nothing about how cell phones work when communicating with cell towers so any help someone can give me will be very helpful as I do not want to catch an aneurism calling T-Mobile themselves for help (though I doubt they'll help me since I'm using an unlocked ATT phone on their service lol)
Also... sometimes txt messages come and give me a time like it's in another time-zone... usually this happens when I'm out of state roaming on a different network (Immix in central PA for the most part) but now it seems to be popping up even while I'm home in NY...
any ideas?

seems like some kind of interference near your home...could be a carrier tower or even your TV? You could check with tmob if others in the hood are having day issues...
not sure what radio version u have, but u could try flashing a different one...

I've tried numerous radio's but having the same issues... it's some kind of interference in my house I guess.. I just can't figure out what it is... I called up t-mobile and was embarassed when he said "oh u have an ATT phone" lol he told me to switch sim cards with someone else on t-mobile in my home to see what happened... but.. no progress... I unplugged my wifi router to see if that would help but it didn't
I just find it completely odd that my service craps out on me in my room ONLY during the day... and it never did this when I first got the phone.. I'm completely lost... good news is, it only happens in my house...

Could be someone close by has just invested in a piece of equipment that is causing interference.. Might not be just in your place...

yeah, another thing that MIGHT be causing the interference is that they have been doing a lot of road work in my area... that could also be why it happens during the day but not at night... my kitchen is a different story, but different radio's have gave me different reception... with some radio's... it fades out completely and with others it'll fade out for maybe a second or 2
or it could be my neighbor who recently had a stroke, I guess there might be some machines in there.. who knows
I tried the latest radio and it yielded the best results in my kitchen so far but man oh man does it burn battery when I'm on the phone

I'm having the same problem...well as far as the text msgs go so i called tmobile last night and they took me off the network and placed me back on and since then I havent had any problems

Update: I put my GF's att sim card in my phone and went to all my "dead spots"... even when the signal bars were down to almost 0, the quality of the call was still clear and it wouldn't fade in and out during a call... Does anyone know if there's anything T-Mobile can do? Because I tried my moms sim card in my phone (t-mobile) and gave me the same crappy results (calls fading in and out at full 4 bar signal)

Vote on whether your Dell Venue Pro is crashing frequently

Trying to see if there's something in common with those who are experiencing lock ups.

My crashes arent frequently but it has happened a few times

Seem like I am having some crashing, though it seems to be dependent on using data service with little or no 3G reception. 16gb Model.

My units is not crashing all the time but it does it at least once a day which is bad. It seems to be when trying to switch between using cell network and WiFi. Would be nice if it was fixable with firmware.

Mine hasn't crashed so far. I tried downloading Harvest Game and it went fine over wifi. Tried heavy browsing with music in bgrnd and that too was fine. Only issue was the Bluetooth not communicating to the car properly. Its been a week now.

ive crashed only once, which was in the newsroom app, i was also updating marketplace one time and instead of crashing it would just take me back to the start menu..

mine has been crashing quite a bit...16 gig less than 14 gig available...

In the first 36 hrs I had the phone, I spent at least half of it in the PC connect screen. The phone would not boot...well..sometimes. Then it would boot by itself...reboot rather.
I called MS, ZUNE support. They helped walked me through some basic steps. Apparently I was touching the side buttons, camera, volume down, while powering up. Not sure if this was true, but dam they could reproduce the PC connect everytime. Since that call, I was more careful about powering up and have had no problems since.
I do get a lag in IE on WiFi, sometimes, not often, but daily. I found a web page that always sends me back to the desktop.
But crashing.....I have to be honest and admit that most of the crashes...if not all, in the first 36 hrs, probably were user errors. Now, I'm not a novice. I own more smartphones than most people on this forum. And if the phone buttons are that sensitive, then something is not right. However, since I've grown accustomed to the button layout and sensitivity, I've not had a single malfunction.
I've also recognized that certain apps are prone to causing, umm....unexpected results. Maybe instead of voting on crashes...we should keep a list of app suspects....

I got 2 units.
The first one had the Wifi issue and was constantly crashing.
The second one the Wifi is good, and it never crashed.
Maybe is related?

It seems to me that my device crashes a lot when my Wifi is on

sureloch said:
Seem like I am having some crashing, though it seems to be dependent on using data service with little or no 3G reception. 16gb Model.
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Click to collapse
Same here, also 16GB model. Every crash I've had has either been related to the Marketplace, or it's happened when my rickety 3G connection had poor signal.

This sucks. Mine is crashing EVERYTIME I try to dl something related to xbox live (games) over wifi. Should I have this exchanged???

Crashes a lot. Sometimes back to back so after doing numerous battery pulls, I had mine switched out. Its always an app though that crashes it and the screen becomes unresponsive. Phone goes to home screen and the people hub is grayed out. Its not an os specific crash cuz my hd7 doesn't do that.

So far phone is mostly stable, crashes have been only with wifi enabled, and only had 1 other crash without wifi on. Been running for the last 3 days, no crash at all.

I have had my phone almost a week and have been noticing the crashing a bit more frequent. It always seems like when I am in the MP or using an app that requires retrieving data from the cloud.

I got mine since November... never saw it crashing
Only once it would not start...I had to remove the batteries and put them back on.
I have a feeling it goes with having it in your pocket for a long time.
Sometimes (happened twice in 3 month) the screen locks but it has something to do with static electricity, or rain (I switched on and off and it worked).
I got it upgraded to 32 GB by swapping the micro SD card.
Took a while to boot.... (I think it reformats the card) worked like a charm!
Fankly, it is the sexiest piece of hardware I've owned in a long time.
Much more stable than any phone I ever owned.

I've had my 16GB since the 28th. I have not had a single crash, freeze or hang in the 5 days I have been using it. OS performance wise, it has pretty much been perfect.
I am probably not a typical owner though. I was an existing T-Mo customer on the EM+ plan. I didn't have to call or activate the DVP with T-Mo. I just took the SIM out of my flip phone and put it into my DVP and was up and running. Since I am on EM+ and I paid full price for the phone, I am also not required to have a data plan and I haven't gotten around to adding one yet. Everything I have done is solely over Wifi. I think the fact that I don't have a data plan is going to wind up being the explanation for my lack of problems. I don't know if it is a Microsoft or Dell problem, but 3G and WiFi just don't seem to get along well on the DVP.
Even though I have been limited to Wifi, I have been using this thing constantly trying to get everything setup. I haven't had any Marketplace issues at all. I've been using the Facebook, Twitter and Netflix apps quite a bit. No Xbox Live stuff or YouTube app though. I installed the LastPass app and tested almost all of 50+ logins without any issues. All in all, I think I have given my DVP a fairly tough stress test and I honestly have to say it has passed with pretty high marks.
That's not to say my DVP is perfect though. I have had some bugs. The biggest for me is the cellular antenna. I get a mediocre phone signal in my apartment. My flip phone would hover between 2 and 3 bars out of 5. I get much worse reception on the DVP. I get a ton of No Service notices, especially when I pick it up. But it isn't just a death grip issue. I'll sit the phone on the arm of my couch and watch it fluctuate between No Service and 1 or 2 bars. If I want to make a call on the DVP, I have to take laps around my apartment trying to find a decent signal. Not fun. Outside of the dead zone that live in the reception is fine. If I get 5 bars, it stays at 5 bars no matter how I hold it. I also don't care for the SMS texting app. When I attempt to send a text while I have a low signal, I don't get a confirmation either way after I hit send. I sent 3 texts in a row out on Thursday afternoon and only 1 got through. It would have been nice to see a "Message Sent" or Message Failed" confirmation either way. I also can't import Contacts from my Sim. I see the box for it on my People Settings page, but it is greyed out. Very annoying. And I know it's a known issue with Microsoft, but the not being able to connect to a WiFi with a hidden SSID is just ridiculous.
I really haven't made up my mind yet on whether I am keeping my DVP. On the one hand, I really like WP7 and it seems like I got lucky and got one of the problem free DVP's. But I'm also not sure if I can live with the bad reception at home. I guess I'll just have to wait and see if anything interesting is announced at CES.

16GB and it locked up all of the time... It would just freeze there with whatever it was on the screen. That happened until I turned Wifi off. Now it's great. The only time that it crashed with wifi off was when I was running Beezz and it just hard locked for some reason.
So I would like to have Wifi... 3G coverage is spotty at best where I live. What are the chances of a firmware fix, ya think? I'm almost tempted to send it back to Dell... Even though I love it to death. Gosh that keyboard is amazing...
I sure hope it gets sorted out...

Can someone list the symptoms of crashing? Is it just screen freeze or apps won't launch when touched or something different? I had case y'day where except people, email and phone, none of the other apps would launch. When launched it would just return to the home screen right away. Then a battery pull fixed it. That was the first i had the issue since receiving the phone on 12/23. I have time till end of this week to decide on return or replacement.

MikeDupp said:
I am probably not a typical owner though. I was an existing T-Mo customer on the EM+ plan. I didn't have to call or activate the DVP with T-Mo. I just took the SIM out of my flip phone and put it into my DVP and was up and running. Since I am on EM+ and I paid full price for the phone, I am also not required to have a data plan and I haven't gotten around to adding one yet.
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Click to collapse
Mike, have you received any calls on it yet? My experience has been that you can make outgoing calls all you want, but you need to tell T-Mo the new IMEI number to receive calls. That could also be why you haven't gotten a notification about the text messages.
When I called T-Mo to get the phone set up, they also told me about the available insurance plans (from $5.99/mo that covers the phone completely-loss/theft/damage/etc, to less than $2 for minimal coverage). I was on an out-of-contract plan too and had to pick up the phone at full price. My plan was phone+data, no messaging, so I only pay for texting. Everything done over WiFi or 3G has been great.
As for crashes, I think it's locked up 3 times now that required removing the battery and putting it back in. Those all happened within the first few days of owning it, but not since. (got it on the 23rd)

Source of connection, phone call problem.

Seems nobody talks about the call problems anymore. My guess is people given upp. Well the good news from Sweden Samsung is that they are aware of the problem! They have keept denying it or saying tbay cant replicate the problem. Finaly it seems like they are actually trying to get there hands dirty. Maybe because its on all new Samsung mobiles.
Now i was having a idea about the source of the problem, but to get some peace of mind on it, all can post if it works, or not. Hopefully we can at least get to the source of the problem.
Now here is my take on the issues, my way of counting out factors:
Here in Sweden, only 1 carrier have Edge on there network. And its the only company reporting call/connection issues. (calls get randomly muted, robot calls, phone keeps changing network, slow internet etc)
Samsung have a new codec on there phones, trying to achive a new, better, call quality. So my belives is that audio codec have trouble using Edge, and that could at least be a start to find the root of evil (but with a great original idea)
So, do you have the mute call issue? Yes/No
Do your carrier have Edge? Yes/No
Plz answer and lets see if we have a more direct approach to complain/call in issues to Samsung all around the world, remember. The more that reports/complain to the company, bigger chance they speed up time to fix it ... although Samsung isnt fast to come around :/
Well post away, does it work on Edge or not?

Yes I have this problem and my operator has EDGE. And I'm battling to get another phone in this price range (probably the HTC desire HD), becasue my service can't fix this and the operator has no clue to what could be wrong. I recomend you ditch the omnia to.

Remember to not but Samsung s2 or any, same prob.:-(. Been thinking the same as you but im gona stick to it cuz my phone is carrier free etc, and my current contract ends in 3-4 months or so, so im on to a new carrier. Sad but thru. Samsung should have addressed this issue fast, now there paying the price on other newer models.
Thnx for the reply, 1 answer and still on right track :-D

given up is the correct word...
next phone won't be samsung either way =) just to bother them!

Can you relate to edge problem to?

Seems there is no Omnia 7 uers left =(

Yes I have the mute call issue, but as far as I can tell, my Carrier does not use EDGE.
When the mute call occurs I see the phone rapidly trying to change networks, and ultimately if it settles on G there are no more mutes in that call. If it goes back to 3G it happens again. During that time the phone loses the signal completely, then jumps back to full once the switch is complete.

Darn, that could mean the end of my theory. Make sure your 100% sure.
Now, with so little going on, i thought people would love a poll to klick on =P

As far as I could find out, My carrier had a test rollout of EDGE in one city, but didn't continue with it. So, no, no EDGE atleast not in the areas I go to.

I'm in Austria, Provider is A1 and it uses EDGE
Fixed my problem by locking the phone to 3G network
Downside is that I have no signal in an area where 3G coverage is poor...
(so I've to switch back to automatic mode sometimes)...
man, this sucks really bad...

Given up describes it best, so many critical bugs (not only the call issue), never ever Samsung again, its a brick with a great screen. How come early reviews didnt report any of these flaws...
I locked the Phone to 3G and still experience silence during calls and creepy modem sounds. Phone tries to switch 3g on and off and eventually loses signal altogether. Last time I could not end the call after it went silent, windows just froze saying "ending call.....".
Usually doesnt happen in areas with really good coverage like cities, but rural areas make it unusable.

You used Cheveron? I have the call issue bug. Sometimes it happens and sometimes its like there no problem. Its like some days is a bad day and other a good day.
I know for a fact that all carriers in Sweden have no problems exept 1. And since the phone is otherwise the best, im soon changing carrier ... cant wait.

I bought my omnia about 5 months ago from ebay and I face this mute problem since, I was living in Oman when I bought this and now I am living in Indonesia and still facing the same problem even if I used another carrier SIM card.
Actually in my case this problem start only when I received a call and I start can hear the caller voice exactly after 12 seconds of connection and after that call, the mute problem happen for all incoming and outgoing call and I need to restart the phone if I want to make outgoing call without mute problem.
Are you guys having the same symtomp and situation?
fyi all carriers in oman and indonesia has both edge and 3G mode, but locking the phone to 3G didn't solve the problem in my case.

yep pretty much the same, you need to restart it in order to place a call again. That however doesnt guarantee that it wont bug again in a couple of minutes. Its very sensitive to signal strength, hence it happens very irregularly, nevertheless its not an operator issue.
Its maybe more pronounced on some networks since coverage varies.
Locking to edge definitely wont fix it, since it will bug on 3g / 3g+ switching still. It is a Samsung radio issue, its time they finally take credit for their flaws...the hard way.

Some more info from me. My theory is that this is not a Samsung-operator problem but only samsung problem. Because I have also tried my phone with a diferent SIM and i had the same problems, mute/modem calls, a little less but nonetheless. So this I think is totaly a Samsung f*** up. I you can excange your phone for a nother in the price range. The HTC sensation seems good but I know it's android but hey better android then a phone that even can't handle calls. I myself am in talks with my operator to change the Omnia for the sensation because they can not fix the problem. I also got we never heard of this before and then I recorded a video of the phone making the modem sounds (the video is on the forum) and presented it to them and said that they fix this or another phone, and now they I think will never know how to fix it so I will probably get a new phone (the sensation). Cheers.

That its Samsungs fault is there no question about. But i just wanted to se if Edge could be a problem, as it seems to be in Sweden at least. And help folks at, for now, choose a diff carrier that might work better = we are all sleeping soundly. Omnia 7 is the best phone out there atm according to me. But thiss connection/ mute call is really destroying one of the best phones atm. :'(

@voltageMX, lucky you but I think you're going to miss samoled display since Sensation only have SLCD display but at least you'll have a phone that working as a phone.
Too bad I bought my omnia from ebay...so I can't ask for replacement from the seller.
my only hope is mango update will cure the problem...

When call issue occurs i usally turns phone off, remove battery a short short while and start it up. I have noticed this have a lottery effect, i can go some day without the issue, only to se it return again, but as a temp fix it ...is better then nothing =/
Now is there any others that called Samsung in there country recently? In Sweden we got a radio Firmware you can get...by sending in your phonE!!!
But it seems to do the jobb. Internet have been reported faster also. We had users signing up and talking directly to Samsung to aid them in there search for the problem. And finally we got it. Waiting for my phone to return so ill report back about firmware version etc.
So, anybody recently talked to Samsung?

Hi,
I'm from Malaysia and I used to have the 2 seconds mute when I was on a 2G network. After that I switch to an operator which only has 3G (domestic roaming for 2G) and I don't face that issue anymore.

[Q] Note 3 not receiving phone calls.

Hello all, I've been a happy owner of a Note 3 32gb for Verizon for around 6 months now. The phone has been working great up until about 2-3 weeks ago and what its been doing in place has been quite strange. The phone REFUSES to receive phone calls, but its COMPLETELY random. Some days it will work just fine, others I will get reports from people that they called me 3-4 times, the phone rang all the way through, and I myself would never receive as much as a notification that I was even getting called. It's happening very consistently with my Girlfriend (We talk quite often, long distance relationship) and Its really beginning to get on both of our nerves. I've also had issues with text messaging, I'll receive messages from her DAYS after they have been sent (And I've already received them) and in some cases we've had texts come through that we didn't even send, at one point a text that I sent her, made it half way there, and the second half of the text was replaced with what appeared to be someone elses conversation. The phone works just fine for surfing the internet, tethering, etc, but when it comes to calls and texts it seems to be all messed up. I've tried resetting it, and I've checked my sim card, neither of which seem to be the issue. I'm currently located in Pensacola, FL, and am receiving decent service (2-3 bars most of the time on 4GLTE). Anyone have any idea what the issue could be or a way to resolve it? I was really looking forward to the Note 4, but if this is the kind of thing I can expect from Samsung I'll end up going else where with my money.

Liege said:
Hello all, I've been a happy owner of a Note 3 32gb for Verizon for around 6 months now. The phone has been working great up until about 2-3 weeks ago and what its been doing in place has been quite strange. The phone REFUSES to receive phone calls, but its COMPLETELY random. Some days it will work just fine, others I will get reports from people that they called me 3-4 times, the phone rang all the way through, and I myself would never receive as much as a notification that I was even getting called. It's happening very consistently with my Girlfriend (We talk quite often, long distance relationship) and Its really beginning to get on both of our nerves. I've also had issues with text messaging, I'll receive messages from her DAYS after they have been sent (And I've already received them) and in some cases we've had texts come through that we didn't even send, at one point a text that I sent her, made it half way there, and the second half of the text was replaced with what appeared to be someone elses conversation. The phone works just fine for surfing the internet, tethering, etc, but when it comes to calls and texts it seems to be all messed up. I've tried resetting it, and I've checked my sim card, neither of which seem to be the issue. I'm currently located in Pensacola, FL, and am receiving decent service (2-3 bars most of the time on 4GLTE). Anyone have any idea what the issue could be or a way to resolve it? I was really looking forward to the Note 4, but if this is the kind of thing I can expect from Samsung I'll end up going else where with my money.
Click to expand...
Click to collapse
The problem can be from the mobile network or from your phone.
But it sounds most likely the problem is from the mobile network.
Put your SIM card into another phone for a few days to see if any problem.

inconsistent cell service x727 AT&T

My cell service seems wonky. Almost any building I go in I loose service. While other phones also on ATT will have H+ my phone will say emergency calls only with zero bars. Occasionally I'll suddenly get service but never past 4g. When standing outside sometimes I'll get perfect LTE. Having zero service indoors renders this phone useless. Please advise. I have tried editing the APN settings and that doesn't help.
I did unlock the phone and and install superuser. I assumed that was the issue so I went back to stock and still the issue persists. I wonder if flashing twrp( the glitchy Chinese one) wiped or replaced my modem/Kernal.
Please advise.

I use ATT in Mexico with no issue so far. I live in the border with Texas so when I got the chance I'll go to the US and see how the signal there

No problems here or any of those issues with att and I live in a huge city with skyscrapers. So sounds like a faulty device. I'm bootloader unlocked and rooted.

This issue is more serious then I realized. Zero service in my home. I.e. I never receive phone calls when inside my home. Does this phone get H+? Old phones of mine had no problem at least receiving the call while indoors. Usually the quality was **** and I'd have to go outside. But now I'm not even getting the ringer or texts until I regain service and I have no way of knowing if I missed a call at least texts eventually come through prolly with the wrong time stamp. This sucks...

masterofstuff124 said:
This issue is more serious then I realized. Zero service in my home. I.e. I never receive phone calls when inside my home. Does this phone get H+? Old phones of mine had no problem at least receiving the call while indoors. Usually the quality was **** and I'd have to go outside. But now I'm not even getting the ringer or texts until I regain service and I have no way of knowing if I missed a call at least texts eventually come through prolly with the wrong time stamp. This sucks...
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Click to collapse
when I am at home I get H+, this happns with my One Plus One also

i have never seen H+ on my 727. still wondering if I knocked something out when I unlocked, rooted etc. seems the twrp is actually meant for the 720 so.....

It could be that, I am running stock rom, no root, not custom recovery, locked bootloader
Sent from my LeEco Le Pro3 using XDA Labs

hmm ok new thought. i remeber reading that alot of this phones battery saving ability is hyper aggresive. is it turning off the cell antenna when the screen is off. Then it takes some time to reacquire it/. in which case how do i turn that off....