Related
Phone would not vibrate at all. Confirmed this was a hardware not software issue.
Called HTC, got them to send me a shipping label to have it serviced, I'm happy.
Warranty expires next week. This is one of the first N1s ever made.
Anyway ..... today I accidentally drop it down my carpeted basement stairs and now the vibrate works. I should be happy but I'm not because now they won't fix it and this is bound to happen again and when it does I won't be under warranty any longer .......
aaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhh
tr2ride said:
Phone would not vibrate at all. Confirmed this was a hardware not software issue.
Called HTC, got them to send me a shipping label to have it serviced, I'm happy.
Warranty expires next week. This is one of the first N1s ever made.
Anyway ..... today I accidentally drop it down my carpeted basement stairs and now the vibrate works. I should be happy but I'm not because now they won't fix it and this is bound to happen again and when it does I won't be under warranty any longer .......
aaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhh
Click to expand...
Click to collapse
Before calling htc, did you do the nandroid back up?
Just wondering: Why would your warranty expire in 1 week?
Nexus One hasn't been out a year yet and they come from HTC with a 12 month warranty right?
Only reason I could think of is other countries get screwed on warranty lengths?
this is one of the first nexus one's ever - even before the google employees got them -
I got it from a google exec
tr2ride said:
Phone would not vibrate at all. Confirmed this was a hardware not software issue.
Called HTC, got them to send me a shipping label to have it serviced, I'm happy.
Warranty expires next week. This is one of the first N1s ever made.
Anyway ..... today I accidentally drop it down my carpeted basement stairs and now the vibrate works. I should be happy but I'm not because now they won't fix it and this is bound to happen again and when it does I won't be under warranty any longer .......
aaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhh
Click to expand...
Click to collapse
i'm having the same issue...i was wondering if you could tell me if you rooted your n1 and if htc is being cool about it or not.
it is happening to me too. I've having problems with vibration/haptic feedback for some time now. At first I though it was a software issue and switched from rom to rom but it keep happening even with stock rom. I called HTC and requested a swap because of dust under the screen . I knew that dust was my second warranty after I rooted and left it there until I really needed it gone . New phone should arrive in two days.
sstang2006 said:
it is happening to me too. I've having problems with vibration/haptic feedback for some time now. At first I though it was a software issue and switched from rom to rom but it keep happening even with stock rom. I called HTC and requested a swap because of dust under the screen . I knew that dust was my second warranty after I rooted and left it there until I really needed it gone . New phone should arrive in two days.
Click to expand...
Click to collapse
Sweet...so even with the bootloader unlocked...they sent you a new one?
My haptic is messed up too, I'm really hoping HTC will fix it.
sstang2006 said:
it is happening to me too. I've having problems with vibration/haptic feedback for some time now. At first I though it was a software issue and switched from rom to rom but it keep happening even with stock rom. I called HTC and requested a swap because of dust under the screen . I knew that dust was my second warranty after I rooted and left it there until I really needed it gone . New phone should arrive in two days.
Click to expand...
Click to collapse
Sent from my Nexus One using XDA App
I was also having that problem. CM6 has an option to manually set values for haptic feedback. That kind of made the trick, but I have the feeling vibration keeps going softer and softer every time...
My haptic feedback stopped ONE time for just a couple minutes.. it started working again and hasn't happened since. Hope thats the end of it
chuchutta said:
Sweet...so even with the bootloader unlocked...they sent you a new one?
Click to expand...
Click to collapse
I'm not replacing it because of haptic feedback problem, I'm replacing it because it has dust under the screen and dust under the scrren does not have to do with software issue
I received a outplacement phone and already sent the old one back. HTC repair status says: "We are currently testing your phone."
I'll update you guys when they close the ticket.
On other tough, I really don't like that Haptic Feedback Tweaks on CM at all. I find no use to it, and I believe that it was the cause of vibration ending up dead. I which that there will be an option to leave it stock. Just my opinion
Update: Looks like they closed the ticket:
Service is complete. Please visit HTC Customer Survey if you would like to take a quick survey regarding your experience contacting HTC.
Click to expand...
Click to collapse
Nice
Ok, i've given up.
My HD2 is driving me nuts, i've been taking it for granted for a long time, but i've decided to send my HD2 for repairs.
Maybe some users can identify themselfs in my symptoms and perhaps go for a repair as well. I'll try to keep you guys up to date on this situation.
Status:
18/10 - Received my repair ticket. Scheduled pickup tomorrow between 08:00 and 10:00 GMT +1.
19/10 - Phone got picked up by courier service, 8.30AM in the morning.
20/10 till 25/10 - No change in status and/or picked up!
26/10 - Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
27-10 till 2/11 -- No change in status and message.
3-11 - Received a package back with my repaired phone! Results: Boardswap, phone shutdown while diagnosing at the repair center. They even replaced my camera lens!
Total repair time due: 15 days
The following below describes the problems that occur (allot!), perhaps you can identify yourself in this as well.
Issie:
- Phone restarts (randomly) and holds at the HTC boot logo when back(bottom)cover feels warm-to-hot.
- Phone reboots when back(bottom)cover is warm, but not hot enough to hang at HTC boot logo, but soon after booting to Windows mobile, the device may reboot again.
Happens when:
- Browsing Internet (3G/HSDPA)
- Listening to Music (through SD card)
- Playing a game
- Having a (long) phone call the device
(temporarily) fix for issue:
1. Do a ‘Battery-Pull’ (extracting the battery) which shuts down the device.
2. Let it cool down for a couple of minutes until the back(bottom)part doesn’t feel warm enough anymore.
3. Re-insert battery, and restart phone.
4. If cooled down enough, the phone will restart correctly when powering up the device, until issue happens again, where step 1 needs to be done again.
The above mentioned issue don’t happen when the devise isn’t put under ‘load’ (I.e: use applications/browse(the web)/music etc). Putting the phone in sleep/standby or just sending a text message will not reboot the phone.
Tried the following official fixes:
- Hard Resetting the device > Issue remains.
- Updating to a new (official) ROM (RUU_Leo_HTC_NLD_1.48.404.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe )
> Issue remains, even after a Hard reset with above noted ROM.
- Formatting and/or removing the SD card from the Device > Issue remains.
Tried the XDA fixes:
- Different Radios: Any radio in the official HD2 Radio topic
- Many different Roms
- Formatted the SD card, tried a different one, and even None.
Concluding:
Seeing to have tried all options relating to a software issue, I think this might be a hardware issue.
Contact with HTC:
Having sent some messages over with HTC they sent me this last message:
[name]
(Benelux Support
(Tech)) Close Pending Hi Maseo, Thank you for letting me know. It really sounds like a hardware issue. Please let us know if you need anything else. Kind Regards, 2010/10/18 12:42:46
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
relic said:
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
Click to expand...
Click to collapse
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
maseo said:
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
Click to expand...
Click to collapse
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
relic said:
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
Click to expand...
Click to collapse
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
maseo said:
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
Click to expand...
Click to collapse
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
relic said:
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
Click to expand...
Click to collapse
Sounds plausible, but that wouldn't make sense in the way the device is manufactured. The CPU/GPU/Radio base i at the bottom. Any malfunctioning due to possible humidity in the camera would only lead to a malfunctioning camera, and that's not the case at this time.
Given, if i had more time i might have placed it, but i'm not in the occasion to do that right now.
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
maseo said:
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
Click to expand...
Click to collapse
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
relic said:
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
Click to expand...
Click to collapse
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
maseo said:
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
Click to expand...
Click to collapse
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
dipaolnv said:
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
Click to expand...
Click to collapse
Thanks, but to no avail.
Those 3 pins were straight and sitting nice and snuggly against each other.
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
avathar behemoth said:
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
Click to expand...
Click to collapse
My problem has nothing to do with the battery at all.. don't hijack this topic for something un-related..
Day 2:
Phone is still enroute to HTC Service Center according to the Servicetracker..
how long does it take to deliver a phone i wonder..
My experience with HTC customer services
In the case of my HD2 (same symptoms):
Went back to Standard ROM/Radio/Bootloader Friday 17/09/10
Confirmed problem still existed on standard software 17/09/10
Called HTC customer services 18/09/10
Collection booked for Monday 20/09/10
Confirmation email received that phone had been received 21/09/10
Status changed from "Received your phone" to "Repairing your phone" 03/10/10
Status changed to "Awaiting despatch" (or something similar) 03/10/10
Received email confirmation phone was being shipped back to me 04/10/10
Received phone back with new IMEI (presume new motherboard) 05/10/10
All in all, I was without the phone for 2 weeks but I have no complaints about the service at all. A message telling me what they'd done to fix the problem would've been nice, but it's fixed and working perfectly so I'll forgive them for that.
After a week without my HD2, my spare phone was really annoying me due to it's lack of capability (HTC StrTrk) so I bought an Orange San Francisco, used it until my HD2 came back then sold it to someone I work with for what I paid for it.
Yeah, the fun thing is, is that the service center is almost figuratively around the corner, still they said it could take up to 2 weeks though.
I'm gonna get a Nokia 5800 as a lend-phone from a friend of mine.
I was looking into getting the Desire HD possibly this friday, but that's just too much as next to having the HD2, haha!
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
avathar behemoth said:
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
Click to expand...
Click to collapse
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
maseo said:
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
Click to expand...
Click to collapse
ya I have the same thing still underway.
relic said:
ya I have the same thing still underway.
Click to expand...
Click to collapse
My god.. almost a week further, it's still enroute?!
how's it going on your end relic?
26/10: Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
My snapdragon phone started acting weird today. Was slow and locked up for many minutes doing just simple tasks.
Took a backup of the phone and ran a factory reset.
The phone was fast and smooth after this and i was satisfied. But then i did a reboot, and the phone never booted again.
It does not even charge. Just dead.
Anyone else had this issue? Had the phone since release, and it has never been rooted or anything that would break warranty, so i will contact the place i bought it from.
But can this might be battery related? In that case it would be much easier for me to get a new battery.
Have tried to charge it for a while without any result. Does not seem to draw any power either as the charger is cold..
but when i plug it in the pc, windows detects something for about 2 seconds, but claims it's unrecognizable...
Rocking my Nexus 4 now, smooth phone with android 6.0, but camera and battery sucks bigtime... I want my note back..
I have exact same problem. But my phone was rooted and service center told me my warranty is void. They told me the mainboard is bad and need to be replaced. It will cost about half of the new phone price...
Try pressing "Vol +" + "Vol -" + "Lock" + "Start" buttons for a few seconds
Pd: wrong section, this should go on troubleshouting
sbehring said:
I have exact same problem. But my phone was rooted and service center told me my warranty is void. They told me the mainboard is bad and need to be replaced. It will cost about half of the new phone price...
Click to expand...
Click to collapse
Take it to a different store from your carrier and this time don't tell them its been rooted. Tell them it hasn't been if they ask and they should replace it.
Have tried every combination possible with holding in buttons. No sign of life.. Good thing i got a backup while it was still "working"
I have had many plans to root the device and get in some custom ROM but i have been satisfied with stock and never found the time to do it, and i am happy for that now
Sorry for posting in the wrong place. Maby an admin can move this post?
Welcome to the party, almost the same thing happened to me except it failed to do a factory reset.
http://forum.xda-developers.com/not...-sm-n910w8-t3249970/post63890570#post63890570
Just taking out the battery and inserting it back again properly solved it for me... , Ur battery might not be fitting properly pls check ?
XproZayd said:
Welcome to the party, almost the same thing happened to me except it failed to do a factory reset.
http://forum.xda-developers.com/not...-sm-n910w8-t3249970/post63890570#post63890570
Click to expand...
Click to collapse
Thanks for the information. I guess my motherboard is dead then..
Senthil360 said:
Just taking out the battery and inserting it back again properly solved it for me... , Ur battery might not be fitting properly pls check
Click to expand...
Click to collapse
This has been checked and it's not the problem. But thanks for suggestion.
If i get a new Note 4 on warranty i will probably sell it and get a Nexus phone, or install an clean ROM right away. Stock android is so much smoother than touchwiz.
Samsura said:
Thanks for the information. I guess my motherboard is dead then..
This has been checked and it's not the problem. But thanks for suggestion.
If i get a new Note 4 on warranty i will probably sell it and get a Nexus phone, or install an clean ROM right away. Stock android is so much smoother than touchwiz.
Click to expand...
Click to collapse
Yeah, i don't know why the note 4s hard brick them selfs like that, must be a bug/glitch.
Seems like the store i bought it from has 2 years warranty. But in Norway we anyway have a 5 year "mini warranty" on electronics that is decided by law. So if the problem is not caused by mistreatment or water damage you should get it fixed for free within 5 years anyway.
Motherboard was faulty (as suspected)
Try to re-install a stock firmware (latest version) from sammobile with odin. This is the fast mode to revover your phone .
Hi everybody!
Last week the power button of my S7 edge fell off and i lost it.
I don't understand how this happen, i take care of my device and i'm very disapointed.
I'm still on Holliday, so i hadn't reach Samsung yet.
So guys be carreful, i know another guy who had the same problem too.
How long had you used the phone? it has surprised me....!!! i hope you are on your warranty.
QUOTEE=ibrahim.qureshae;68368901]How long had you used the phone? it has surprised me....!!! i hope you are on your warranty.[/QUOTE]
The device is one month old...
The button is not broken, it's the silver part that felt off. I Can use it normaly.
I'm on warranty but idon't have contacted Samsung yet.
I'll see that on monday because i'm Holliday.
djboulette said:
QUOTEE=ibrahim.qureshae;68368901]How long had you used the phone? it has surprised me....!!! i hope you are on your warranty.
Click to expand...
Click to collapse
The device is one month old...
The button is not broken, it's the silver part that felt off. I Can use it normaly.
I'm on warranty but idon't have contacted Samsung yet.
I'll see that on monday because i'm Holliday.[/QUOTE]
might be due to some unusual force. Goodluck!
I have discovered my PH-1 has an unusual problem. If the phone is powered off for a day or two it loses a substantial amount of battery. I found this out when I switched back to my S8+ while on a trip and when I went to switch back to the PH-1 it was down to 60 something percent battery when it was at 100 percent when I powered it down.
This is new behavior as it wasn't doing this when I got it.
Thinking it was a fluke I repeated the exercise a few times with the same result. I reached out to Essential support but because I purchased the phone used (off Swappa) they told me to pee up a rope after making me jump through hoops for week.
I tried a hard reset, re-applying the latest patch, and re-flashing the latest Pie via fastboot. Nothing has worked which makes me believe it is a hardware issue.
Just for laughs I powered up my Nexus 5X which has been powered off for months and it was still at 100% battery.
Anyone have anything I can try? I really like this phone but now can't trust it.
I guess as this is the second time I got burned buying a used phone (first Google and now Essential) I will stop using Swappa. The manufactures will not help so you are on your own when you have issues. I realize the manufactures aren't obligated to help second hand device owners but it still sucks when you have issues not of your own making and they blow you off.
That sucks.
Ideally the seller should have been open enough in the description and have explained that this problem exists. I don't know how it works with Swappa as I never used it, but on eBay you can try and work it out with the seller or even open a case saying the phone is faulty. Your best bet is to contact the person who you bought it from and ask if they have an original proof of purchase, or if they're willing for you to send the phone back for a full refund.
It really sounds to me like a battery issue which would be a definite cause for an RMA, I've not seen anyone mention this problem before though.
Sent from my PH-1 using XDA Labs
I'm not sure the seller knew of the problem as it wasn't behaving like this when I first received it. I'm not really blaming either the seller or Swappa. No OEM is going to help you out if you purchased second hand. It's a potential pitfall that purchasers need to be aware of. I was aware of it and still got burned.
I would really like to find a way to resurrect this phone as I loved it. But I won't buy another one. Short of trying to replace the battery I just have run out of things to try.
One thing to try would be to see if it does it with no user installed applications whatsoever.
I'd factory reset it and uninstall everything and see if you still get the drain.
Given that it seems to happen when the phone is off I doubt it's an application, but it doesn't seem like you have many other options.
TimboC2000 said:
One thing to try would be to see if it does it with no user installed applications whatsoever.
I'd factory reset it and uninstall everything and see if you still get the drain.
Given that it seems to happen when the phone is off I doubt it's an application, but it doesn't seem like you have many other options.
Click to expand...
Click to collapse
Thanks but I've already went that route. I re-flashed that latest Pie image and didn't sign in or install anything. Same issue. I'm pretty sure the battery is toast.
grumpygoof said:
I'm not sure the seller knew of the problem as it wasn't behaving like this when I first received it. I'm not really blaming either the seller or Swappa. No OEM is going to help you out if you purchased second hand. It's a potential pitfall that purchasers need to be aware of. I was aware of it and still got burned.
I would really like to find a way to resurrect this phone as I loved it. But I won't buy another one. Short of trying to replace the battery I just have run out of things to try.
Click to expand...
Click to collapse
OEM might help if the device is still in warranty and whoever you bought it from has the original purchase receipt. Or they have a system like OnePlus where all you need is a screenshot of the order, doesn't matter who owns the actual device.
I try to buy phones in new condition, or at least make sure there's some warranty left plus a purchase receipt of some kind.
Unfortunately changing the battery isn't an option, Essential Phone has no spare parts available so I doubt you'd be able to find one for replacement. Your best bet is to contact the buyer and try to get a proof or purchase off them, or just live with the issue. If you have the phone as a daily driver it won't bother you too much right? Do you feel like the phone drains battery quickly when it's on as well? What kind of Screen on Time do you get with it?
Sent from my PH-1 using XDA Labs
geko95gek said:
OEM might help if the device is still in warranty and whoever you bought it from has the original purchase receipt. Or they have a system like OnePlus where all you need is a screenshot of the order, doesn't matter who owns the actual device.
I try to buy phones in new condition, or at least make sure there's some warranty left plus a purchase receipt of some kind.
Unfortunately changing the battery isn't an option, Essential Phone has no spare parts available so I doubt you'd be able to find one for replacement. Your best bet is to contact the buyer and try to get a proof or purchase off them, or just live with the issue. If you have the phone as a daily driver it won't bother you too much right? Do you feel like the phone drains battery quickly when it's on as well? What kind of Screen on Time do you get with it?
Sent from my PH-1 using XDA Labs
Click to expand...
Click to collapse
I don't know if I can still contact the seller or not. I can talk to someone at Swappa and find out. That actually is a good idea and worth trying. I haven't run the phone as a daily driver since I discovered the issue because of all the testing Essential made me do and my own experimentation. It does seem to drain more quickly but at this stage I can't be sure.
I may just use it as a very fast and expensive mp3 player.
I just thought I would update this thread. Thanks to CamoGeko I decided to pursue the Swappa angle and contacted them and asked them if they would contact the seller on my behalf which they have done. I made clear that I was not accusing the seller and was just hoping for his assistance. I have heard from the seller and he may have some documentation and is checking into it. It may or may not fly with Essential but it is the only avenue I have left so why not give it a go.
I'll update the thread again once I have more information.
grumpygoof said:
I just thought I would update this thread. Thanks to CamoGeko I decided to pursue the Swappa angle and contacted them and asked them if they would contact the seller on my behalf which they have done. I made clear that I was not accusing the seller and was just hoping for his assistance. I have heard from the seller and he may have some documentation and is checking into it. It may or may not fly with Essential but it is the only avenue I have left so why not give it a go.
I'll update the thread again once I have more information.
Click to expand...
Click to collapse
That's great to hear. Hopefully they can provide proof of purchase which means you'll be able to get a replacement device from Essential!
Good luck and hope you get something sorted.
Sent from my PH-1 using XDA Labs
Well even though the original purchaser helped me out and got me a copy of his invoice Essential still told me to take a hike. Soooo I am officially out of options.
grumpygoof said:
I have discovered my PH-1 has an unusual problem. If the phone is powered off for a day or two it loses a substantial amount of battery. I found this out when I switched back to my S8+ while on a trip and when I went to switch back to the PH-1 it was down to 60 something percent battery when it was at 100 percent when I powered it down.
This is new behavior as it wasn't doing this when I got it.
Thinking it was a fluke I repeated the exercise a few times with the same result. I reached out to Essential support but because I purchased the phone used (off Swappa) they told me to pee up a rope after making me jump through hoops for week.
I tried a hard reset, re-applying the latest patch, and re-flashing the latest Pie via fastboot. Nothing has worked which makes me believe it is a hardware issue.
Just for laughs I powered up my Nexus 5X which has been powered off for months and it was still at 100% battery.
Anyone have anything I can try? I really like this phone but now can't trust it.
I guess as this is the second time I got burned buying a used phone (first Google and now Essential) I will stop using Swappa. The manufactures will not help so you are on your own when you have issues. I realize the manufactures aren't obligated to help second hand device owners but it still sucks when you have issues not of your own making and they blow you off.
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I had the same issue with the battery drain after turn off the phone. In my case, I waited until the empty battery.
After 8 hours without battery I plug the phone to the charger and the issue was gone. In my case was after the security update 5 july in Android 8.1.
chris1871 said:
I had the same issue with the battery drain after turn off the phone. In my case, I waited until the empty battery.
After 8 hours without battery I plug the phone to the charger and the issue was gone. In my case was after the security update 5 july in Android 8.1.
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Maybe I'm not out of options after all. I hadn't heard of that before but your solution certainly seems worth a try. I will let the battery drain and see what happens. Thanks for the post.
grumpygoof said:
Maybe I'm not out of options after all. I hadn't heard of that before but your solution certainly seems worth a try. I will let the battery drain and see what happens. Thanks for the post.
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Wait 8 hours without battery. After that plug the phone to charger, it's the only trick
Thanks. I will give that a shot. I left it on overnight and it lost 30% of its charge sitting there doing nothing. No radios were turned on.
grumpygoof said:
Thanks. I will give that a shot. I left it on overnight and it lost 30% of its charge sitting there doing nothing. No radios were turned on.
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Did you leave the phone without a battery for 8 hours before reloading it?
chris1871 said:
Did you leave the phone without a battery for 8 hours before reloading it?
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No. I haven't gotten that far yet. I'm trying to drain is completely. I'm not using the phone so it's taking longer than I would like. It's weird, it drops 20-30% overnight but doesn't seem to drain excessively while powered on.
chris1871 said:
Did you leave the phone without a battery for 8 hours before reloading it?
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Ok. I got it to drain completely and let it sit for about 15 hrs. Charging it now. I'll report back when I have some info. Thanks for the suggestion. Even if it doesn't work for me it was certainly worth trying.
I am really curious to see the outcome. Thanks for the updates.
Konnalynn said:
I am really curious to see the outcome. Thanks for the updates.
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As am I. I recharged it and now need to let it sit powered off for a few days. I'll report back after that.
grumpygoof said:
As am I. I recharged it and now need to let it sit powered off for a few days. I'll report back after that.
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I was looking up reviews to decide if I should buy one of these and found this forum. I hope for a good result because I have heard some positive things about this phone. Other than this do you have any other input about it?