I've just received my transformers, but I have some problems/questions.
Is it normal, that there is some kind of white things around the screens frame? maybe some glue or something like that. and it seems like the plastic frame is not really nice/smooth.
I made a photo of this, I have attached it.
is it normal, or should I bring it back for exchange?
Mine does not have this but I am really beginning to think the QC coming out of ASUS really sucks.
My advice....return it and get the Samsung. My buddy just got one and it is flawless except for the limitations, i.e. no sd card, etc.
I would return mine but I bought it from Office Depot and they won't give me a refund and they don't sell the Samsung.
Lulz ya I actually had a little spot of something near the top of my screen but it wasn't really white but it did feel like maybe some sort of adhesive, but it was only in one tiny spot and it rubbed off. Yours just looks bad, that's really not right I wouldn't think I'd send it back. And ya I'm hearing good things about the Samsung build quality but I couldn't live without this dock now and the slots otherwise I'd be selling mine and getting a Samsung. Hoping the Transformer 2 is much better overall.
darkonex said:
Lulz ya I actually had a little spot of something near the top of my screen but it wasn't really white but it did feel like maybe some sort of adhesive, but it was only in one tiny spot and it rubbed off. Yours just looks bad, that's really not right I wouldn't think I'd send it back. And ya I'm hearing good things about the Samsung build quality but I couldn't live without this dock now and the slots otherwise I'd be selling mine and getting a Samsung. Hoping the Transformer 2 is much better overall.
Click to expand...
Click to collapse
Doesn't the Samsung have a dock? I am like you, I wanted the sd expandability but now dealing with this poor build quality I wonder which would have been more difficult to live with.
Yes I believe it does have a dock of sorts, but not like the Transformer one where it clicks in and turns it into a tablet, and don't believe it has 2 USB ports and SD card slot or trackpad, so sounds as worthless as the ones for iPad.
I have the same kind of "glue" on the top side. Its however not over the entire length, just on 2 places. It bothered me a bit but now i have it in a case its covered and doesnt bother me.. It seems asus has a lot of production inperfection with the transformer.
Sent from my Transformer TF101 using XDA Premium App
WiZARD7 said:
I've just received my transformers, but I have some problems/questions.
Is it normal, that there is some kind of white things around the screens frame? maybe some glue or something like that. and it seems like the plastic frame is not really nice/smooth.
I made a photo of this, I have attached it.
is it normal, or should I bring it back for exchange?
Click to expand...
Click to collapse
It looks like you're missing the raised black "spacer" that sits between the glass and the bezel ... 100% manufacturing defect.
Sent from my Transformer TF101 using Tapatalk
WiZARD7 said:
I've just received my transformers, but I have some problems/questions.
Is it normal, that there is some kind of white things around the screens frame? maybe some glue or something like that. and it seems like the plastic frame is not really nice/smooth.
I made a photo of this, I have attached it.
is it normal, or should I bring it back for exchange?
Click to expand...
Click to collapse
mine does not have too .... but right speaker is already dead. as someone else said QA sucks big time at Asus (at least for this product). get Samsung if u don't care about micro SD etc + $100 more. and return it while u can... cost many places 15 day return policy. good luck.
EP2008 said:
It looks like you're missing the raised black "spacer" that sits between the glass and the bezel ... 100% manufacturing defect.
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
I have the spacer, the glue is on the spacer...
Exchange it, someone elsewhere on this forum did a strip down of a TF and there was no glue mentioned, looks like it has been botched up after production, I would be appalled if it was at assembly level, as this unit should have not past QC and should have been binned.
It is sad to read the comments on this forum as my unit is nearly perfect, slight light bleed but no worse than my I pad one, both pad and dock are of the build standard of a quality notebook, I have had both for 5 weeks and they are getting better by the day. I believe that the TF and future ASUS tablets will outsell Samsung due to their versitility.
Hope you get it sorted, and enjoy using your TF as much as the majority of us do.
WiZARD7 said:
I have the spacer, the glue is on the spacer...
Click to expand...
Click to collapse
LOL... there should be a neat black plastic instead of glue there - I'm assume the glue holds this neat band of black plastic in place. Exchange it now!
Sent from my Transformer TF101 using Tapatalk
I had the same problem and i returned it.
Posted from my rooted transformer.
This isn't new. I've read about this happening to one guy in the UK and he said he went and tried to exchange but the other units had glue as well and other customers had brought them in for exchange.
Last I remember they gave him some sort of discount.
If you want to get an RMA with the retailer you brought it from, do it. Don't however, do an RMA with Asus over this. It's not worth the problems.
they have replaced it
Return it for a new one. Mine doesn't have that either and I would be upset if I received it brand new with glue along the edges.
Glad to see they have replaced it for you.
Related
Good : Well i love the new tablet and in hand its light and a pleasure to use, the Plastic back is nice in hand and not slippery and visually this tablet is great. But ...........
Bad and Ugly : Here's my issue with the new Samsung Galaxy Tab 10.1
What is happening and i can see this being a big problem down the road of use is that when i hold the Tab with my left hand in portrait with the dock connector on my palm of the left hand, the thin piece of the housing is getting bent and pulled away from the glass and over time i see this getting stretched out. i think Samsung should have built the aluminum edging more webbing in the glass to keep that delicate piece from being so flexible and flimsy.
Anyone else having/noticing this issue or any other flaws, defects ????
Here's a few pics of what i am mentioning :
http://imageshack.us/photo/my-images/204/img0528y.jpg
http://imageshack.us/photo/my-images/34/img0529ze.jpg
http://imageshack.us/photo/my-images/854/img0534n.jpg
Damn, and here I was pondering returning my Transformer for a better build quality Samsung. Shootz!
I still may do it though since I never use portrait mode and for the most part it will be on a stand, but still, it sucks to see that.
You must have a 10.1v
I have the Google i/o edition and the side looks different than your with regard to the placement of those round hole covers on either side in relation to the curve.
I think that on the i/o (hopefully it will be the same as the 10.1) it has resolved that issue. I am trying to hold it as you are mentioning and I see no movement whatsoever. even if i try to pry at it, it is super solid.
is your a 10.1v?
R
^^ No mines the 10.1
H0CKEY said:
^^ No mines the 10.1
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Click to collapse
Same as the previous poster my LE from I/O does not look like that either. So what 10.1 do you have?
cosimoss said:
Same as the previous poster my LE from I/O does not look like that either. So what 10.1 do you have?
Click to expand...
Click to collapse
mines from San Fran USA - Dev Conference , its the white back Limited Edition
Everyone needs to specify details regarding there unit if they have one. It is clear that the limited edition/early release galaxy tabs are not identically the same as the one yet to be released.
thats really strange, your tablet looks way different than mine which also came from the recent i/o event.
picture attached...
it would seem there were multiple version of the same device if you have the limited edition white backed then...
anyone else? which do you have?
R
im trying to re-create your picture to make sure its not an optical illusion, but your bottom half of the silver bezel looks so angular/curved compared to mine which as you can see from the picture above is much less curved. Espeically noticeable with the small round hole covers on either end of the connector, mine are not very curves, yours seemvery curved and angular.
???
R
three weeks left and still so many questions and so little definitive answers! oh the humanity
Sent from my HTC Vision using XDA App
RTessi said:
thats really strange, your tablet looks way different than mine which also came from the recent i/o event.
picture attached...
it would seem there were multiple version of the same device if you have the limited edition white backed then...
anyone else? which do you have?
R
Click to expand...
Click to collapse
No mine looks the same from that angle , here's a pic
http://imageshack.us/photo/my-images/84/img0535cj.jpg/
I don't understand - are you using it while something is plugged into the dock connector, or is just from normal use? Maybe you are just holding it wrong?
normal use , i take very good care of my toys hahaha
And no i don't have it plugged in when using it
if you hold it left handed its normal i find that the palm and strong of the thumb seem to put stress on the thin strip of aluminum and slightly pulls it away from the glass since on mine the thin strip is not any thicker under the glass as what i can see visually. so its seems to be a weak point of the aluminum bezel
Bummer i wonder if a port plug would help.
Sent from my Xoom using XDA Premium App
I am not experiencing that same problem, but the glass in one of the corners does appear to be pealing up. Link below. Hoping that this is as far as it raises, but who knows... I talked to the Samsung guy at Google I/O and had my first device replaced for a similar issue I noticed there, and he said this first batch was made by hand in a bit of a rush so that they would be available for us googlers. I expect that the automated and machine driven build process for the production units will have more consistent quality.
http://imageshack.us/photo/my-images/854/imag0206a.jpg/
brianwilcox said:
I am not experiencing that same problem, but the glass in one of the corners does appear to be pealing up. Link below. Hoping that this is as far as it raises, but who knows... I talked to the Samsung guy at Google I/O and had my first device replaced for a similar issue I noticed there, and he said this first batch was made by hand in a bit of a rush so that they would be available for us googlers. I expect that the automated and machine driven build process for the production units will have more consistent quality.
http://imageshack.us/photo/my-images/854/imag0206a.jpg/
Click to expand...
Click to collapse
Harsh that looks bad. I think the quality of the aluminum bezel is to thin and over time with alot of use our holding styles will cause these kind of issues.
H0CKEY said:
Harsh that looks bad. I think the quality of the aluminum bezel is to thin and over time with alot of use our holding styles will cause these kind of issues.
Click to expand...
Click to collapse
Just got off the phone with Samsung about this issue. They will allow me to send the unit to them for repair/replacement. Im just a little worried about going through the whole process only to find that they will send me back a unit with similar or worse build quality issues... Anyone else noticing problems with the screen raising up? Might just stick with what I have for fear of winding up with an even worse unit. Really was starting to fall in love with this thing.
brianwilcox said:
Just got off the phone with Samsung about this issue. They will allow me to send the unit to them for repair/replacement. Im just a little worried about going through the whole process only to find that they will send me back a unit with similar or worse build quality issues... Anyone else noticing problems with the screen raising up? Might just stick with what I have for fear of winding up with an even worse unit. Really was starting to fall in love with this thing.
Click to expand...
Click to collapse
I'm getting the same thing. Mine was this way out of the box at the conference, and with the plastic back pulling back, it looked like the tablet was warped. I popped it back into place and it looked good so I didn't say anything to anyone at the conference about it. I probably should have though, because now the screen is separating from the housing again in those two corners.
I stupidly threw away the blue card they gave at I/O that had the contact info for Samsung, who did you talk to about getting it repaired?
Not exactly getting a warm fuzzy feeling from this thread. I pre-ordered online. Starting to think I might want to cancel that and just wait for it at Best Buy, if even the Samsung tablets are having build quality issues.
Oh no. I was afraid these reports would begin to surface on the 10.1. Some of these issues described Ive seen in the 10.1v as well, although my biggest gripe with these is the severe backlight bleeding. I have now exchanged this device with Vodafone AU twice and seen a total of 6 units and all have had backlight bleeding and inconsistent build quality.
With the first unit I received both right corners of the screen were popping out over the bezel a little. I believed it to be a problem with the adhesive used, because if you were to put pressure on the corner it would hold for a second then release, and you could hear the "sticky" sound as the adhesive separated.
All the units I've sampled though have had really shocking problems with backlight bleeding/leakage. If you're someone who planned to watch movies on this tablet in dimly lit rooms, you could find this distracting. I do. Its a shame really because I otherwise like the quality of the display, and both 10.1 models are nicely designed and nice to hold. In a lot of ways I prefer the feel of the 10.1v over the iPad 2. Too bad though that the build quality is questionable across the range of what is now 3 different variants of the 10.1 that Samsung has produced. What's the deal Samy?!
I'm not sure what I'm going to do yet but most likely I'll return this 10.1v to Vodafail for a refund and wait it out for the 8.9. Perhaps I'll have better luck then?
Sent from my GT-P7100 using XDA Premium App
Had it for 1 whole day. THe quanlity feels cheap. New honey comb ui is good and very impressive. When I restart the tranformer at night, I saw at least 8 birght spots on my screen. So decied to return it to amazon. But I don't have the speaker problem.
Mine does not feel cheap. Feels well put together. Some people think it feels cheap because it has a plastic back. That to me doesn't mean it is cheap. I don't need metal to feel something is quality.
If you had problems with it creaking and seems like you had problems with the screen, I assure you that is not how it is supposed to be. RMA.
Quanlity ........ Lol.........something wrong with the keyboard too?
Sent from my Desire HD using XDA App
Mine creaks a bit and may give the impression of not being solidly built, but in my opinion, it's a really nice tablet.
Tired of these threads. If u don't like, just go away. It's a $399 tablet and build quality is excellent for a $399 tablet. Maybe some company will release a tablet for twice the price one day made out of carbon fiber, but who the hell cares if it does the exact same thing as a $399 tablet. Lets get over this once and for all. Next, everyone will be saying that its not good enough because it doesn't have tegra 3 chipset or it doesn't run Windows 8 or it doesn't make pancakes. The TF is a great tablet that many of us love and anyone who doesn't probably should just get an iPad 2 or wait for the iPad 3 or just avoid tablets altogether...
Sent from my Transformer TF101 using Tapatalk
Indeed a little bit overdone to start a thread for this, but I must agree, the TF has some common issues, which keep me from saying that it's a real quality product. (Speaker problem, accelerometer not calibrated, backlight bleeding, dust under screen, dead touchzones, ...)
gadgetfann said:
Tired of these threads. If u don't like, just go away. It's a $399 tablet and build quality is excellent for a $399 tablet. Maybe some company will release a tablet for twice the price one day made out of carbon fiber, but who the hell cares if it does the exact same thing as a $399 tablet. Lets get over this once and for all. Next, everyone will be saying that its not good enough because it doesn't have tegra 3 chipset or it doesn't run Windows 8 or it doesn't make pancakes. The TF is a great tablet that many of us love and anyone who doesn't probably should just get an iPad 2 or wait for the iPad 3 or just avoid tablets altogether...
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
Don't be tired of these threads, everyone has the right to say what he thinks.
I had the Transformer for a day and had to send it back.
The quality of my Transformer was disappointing. The Upper rigth corner of the touch screen was not in line with the other corners, it was lower by 3 mm that the metal frame.The back was 3mm above the metal frame.
Not to speak that i could see through the hole between the touch screen and the metal frame.
So i think that those who got a good Transformer should be happy.But not all of them are great, in fact i think that the quality control was nonexistent.
NOT EVERYONE GOT A PERFECT TRANSFORMER!!!!!
If you did get o good one it does not mean the problems you hear about and you are tired off are not there.
I sent mine back and now i am waiting to get a replacement.
i have slight creaking only in the very edge of the top right an bottom left corner but its only a little other wise the build is good not cheap
I never understand why people want to start a whole new thread just to tell the entire world they're returning something.....
magicpork said:
I never understand why people want to start a whole new thread just to tell the entire world they're returning something.....
Click to expand...
Click to collapse
Because they are butthurt and want to nag to other people to make themselves feel better.
By the way, if the OP wants good build quality you should pick up an iPad 2, they are half metal and feel sturdy. Just don't sell one of your kidneys like that kid.
yeah agree...why need to create another new thread ?? just find a related thread and post in it. next time another thread like this appear, can consider it as spam/troll
Oddly the demo units at staples feel like they were built like a tank. No creak or flex. Very solid despite plastic back.
I am on my fourth and waiting for my 5th TF.
EACH has suffered light bleed with the most recent one being the best so far.
However while it was solid on day one it now is creaking along the top left and right corners and a bit on the right side. If unit number five is no better they all go back and I get a Samsung. The dock for me is not so important as a laptop owner that I will accept such poor build quality.
my ipad 1 bought a year ago has no bleed no creaks after a year of use. The demo units in 3 stores of the transformer were all solid so I know Asus can build them well but likely make different units better made to be used as demos.
I suspect this as o e staples store who had just got product in and had not had their demo put out yet would not let me buy their demo unit.
ericc191 said:
Mine creaks a bit and may give the impression of not being solidly built, but in my opinion, it's a really nice tablet.
Click to expand...
Click to collapse
Sent from my Transformer TF101 using Tapatalk
Shawn_230 said:
Because they are butthurt and want to nag to other people to make themselves feel better.
By the way, if the OP wants good build quality you should pick up an iPad 2, they are half metal and feel sturdy. Just don't sell one of your kidneys like that kid.
Click to expand...
Click to collapse
They have been suffering from the light bleed issues too...
Lol, you want to know how badly my 7'' Galaxy Tab creaks? That's cheap plastic. Creak creak creak. It creaks if you look at it sideways.
Also, check out this thread: http://forums.macrumors.com/showthread.php?t=1122027 In fact, google up "ipad light bleed." Prepare to be astounded: http://www.engadget.com/2011/03/12/poll-is-your-ipad-2-backlight-bleeding-video/
Look, if you don't have anything nice to say about the iPad2, don't say anything at all! Ignorance is bliss!! J/k. I think you may be right, a friend of mines co. Bought 10 iPad2 and ALL of them have it to some degree... They also have as many 1st generation iPads and the difference is dramatic.
Click to expand...
Click to collapse
Fun, hey?
(I've only noticed light bleed when I turn it on and the screen displays boot animation, FYI. Any other time and it's not particularly noticeable.)
i was able to play with the Samsung 10.1 tab at the android central meetup in nyc and the Samsung tab had all the same UI issues as the TF. Yes it was thinner but to me the TF is fine the way it is and iits $100 less. My TF is fantastic and with the $$$ I saved I got a nexus s 4g. Put that in your pipe and smoke it.
grainysand said:
Lol, you want to know how badly my 7'' Galaxy Tab creaks? That's cheap plastic. Creak creak creak. It creaks if you look at it sideways.
Click to expand...
Click to collapse
My gf's Galaxy Tab is solid as any tab I've ever handled, so therefore I think all Galaxy Tabs are perfect and you have the only bad one.
Sarcasm (not directed at you personally), hopefully it was duly noted The TF has some bad batches, I think that's obvious. You can say, "Oh it's just a small number on XDA!" but you can probably use this small sample and apply it to the entire user base and come up with an idea of the amount of defective units. Sounds like the early batches were rushed out the door to meet a deadline and demand.
Mine is pretty solid. Creaky, one spot of light bleed, but tolerable for the cheapest HC tablet, and I love it like I'd love my first born, if I had a first born. Still the best deal out there.
wackadroid said:
i was able to play with the Samsung 10.1 tab at the android central meetup in nyc and the Samsung tab had all the same UI issues as the TF. Yes it was thinner but to me the TF is fine the way it is and iits $100 less. My TF is fantastic and with the $$$ I saved I got a nexus s 4g. Put that in your pipe and smoke it.
Click to expand...
Click to collapse
Yeah, Galaxy Tab 10.1 is supposed to be really thin but I still don't want it.
Compared to the Transformer it's more expensive, no expandable memory, no IPS display, and build is plastic just like our Eee Pads.
Honestly the Transformer has a few bugs, Honeycomb too... but overall you cannot beat this thing, no contest when you consider cost.
TF101FTW!
I was pretty happy with the overall design of the tablet but their quality control does leave a bit to be desired. I've had 2 tablets and both have a defect. One was light bleed and the most recent one came with a broken power button.
I'm not sure if I should keep trying replacements or call it quits on Asus.
Tutti-frutti said:
Indeed a little bit overdone to start a thread for this, but I must agree, the TF has some common issues, which keep me from saying that it's a real quality product. (Speaker problem, accelerometer not calibrated, backlight bleeding, dust under screen, dead touchzones, ...)
Click to expand...
Click to collapse
i agree. it's not high quality, but good enough quality for the price - compared to the current market price for higher end android tablets.
I thought there was a lot of people with the screen bleeding issue? The way you guys make it sound that the screen be perfect. Unfortunately I noticed I got some serious bleeding myself. I just cant figure out if it's worth RMA and all that. It might take forever for KMART to get anymore back in stock.
I thought I read a lot of people had the issue also. It doesnt bother me at all really, but one of these posts made me feel that I should exchange it ASAP
So I have a few specs of dust under my screen. One makes the screen look like it has a dead pixel. I called Samsung and they want me to mail it in. Pry 7 day turnaround. I bought it out of town which is s five hour round trip so an exchange is possible.
I have an ipad 2 so I would only be having small withdrawals from my tab.
Should I go ahead and send it in and hope for the best or plan a road trip. I'm leaning towards shipping it as they are paying both ways. So zero cost.
Anyone else have dust and what would you do.
Sent from my ADR6400L using XDA App
Got the same on my white galaxy tab 10.1 that I bought at Best Buy two days ago (maybe part of the initial Google I/O limited edition batch?).
I see four particles of dust but only when there is direct light over the screen. Thinking about exchanging it.
A curiosity, is your tab the white or metallic gray model?
Thanks!
Had 8 specs of dust under the screen towards the top right... made me so angry I returned it and plan on waiting for a better quality tab
I had one speck and planning to return it at BB. I got the white 16GB one. I'm afraid that the replacement will have more.
Sent from my GT-P7510 using XDA Premium App
Are they visible under any conditions or only under certain conditions (e.g. direct sun light over the screen)?
I had this issue with 2 tabs, including the one I currently have. I saw it, exchanged it at best buy, and the new one has it too. I'm waiting for them to get a new shipment to exchange it again.
Silver 32g
The dust is visible from all angles, even when the screen is off.
I'm waiting on an exchange unit from compusa because my first tab had slight light bleed, specs of dust, and liquid-looking blotches under the screen only visible under direct sunlight. It also had some type of big, weird, dusty looking spot under the screen. when I first noticed the light bleed i was ok with it but after i noticed the other issues i decided to return it. I'm afraid the exchange unit will have these issues so I believe I should have sent it in to Samsung. It probably would have taken longer but atleast they'd make sure I received a tablet without these screen issues... probably lol but who knows?
I didn't take the dust under the screen thing that seriously, until today when I used my tab under some bright lights and noticed a glaring white piece of dust in one corner of the screen. Highly reflective on a black background and relatively noticeable. I'm really pretty amazed. I'm still within my Best Buy return window, and will probably bring it back tomorrow.
I'm curious, for those who returned it to Best Buy, did you tell them the true reason you were returning it and did they give you any trouble? Or did you simply say you weren't happy with it?
For those who exchanged, did any of you ultimately get a perfect unit?
Not sure if I should accept a single piece of dust in the far corner of the screen, or gamble on getting a perfect screen on the next try. Won't be much of an improvement if the next screen ends up having 8 pieces of dust and a couple of dead pixels.
Edit: Just got curious and took out a penlight. Found two more central pieces of dust under the screen. Best advice to new GTAB 10.1 owners - never look too closely at your screen. You might not be happy with what you find!
just made up some BS about other issues you have with the tablet.
dazz87 said:
just made up some BS about other issues you have with the tablet.
Click to expand...
Click to collapse
Yup, thats what I usually do if I have a dead pixel. Not worth aruging with the salesperson about whether its a "Significant Defect". Was just wondering what Best Buys current attitude toward these things was.
Edit: Just did the next obviously necessary thing: ran the penlight over my XOOM screen. Found extremely small pinhead size specs in a few places which seem to be parts of the screen surface with slightly greater reflectance, but nothing that appears to be dust. So, the much criticized XOOM screen seems to be dust and dead pixel free, at least in my case.
Mistery solved
I returned my Galaxy Tab to Best Buy for a replacement. I opened the new box crossing the fingers and ... the new tab was flawless! Zero dust anywhere!
Two days later I noticed two specs of dust under the screen. Hmm, I thought I did a pretty accurate inspection... I checked it very carefully again. Only two very small specs of dust: one on the right and one on the left side of the screen.
Today I check again and I can count eight specs of dust!
Is it possible they enter from outside?
I checked for possible gaps between the glass screen and the plastic case and I found a gap all around the edges of the glass screen. Not large but I can stick a sheet of paper in it.
Another possible explanation is that dust enters from the speaker grills and the connector socket. The position of the specs of dust is close to them. I think that the latter is the most probable cause.
Anyway, it is a fact that this is not dust that was trapped during the build process, this is dust that entered the tab in the 4 days that I used it. This means that the dust will keep accumulating: if I got eight specs of dust in 4 days I can imagine what I can get in a year!
This one goes back to Bets Buy too and this time for a refund.
It is really a pity, I really liked this tab!
Digital Man said:
Yup, thats what I usually do if I have a dead pixel. Not worth aruging with the salesperson about whether its a "Significant Defect". Was just wondering what Best Buys current attitude toward these things was.
Edit: Just did the next obviously necessary thing: ran the penlight over my XOOM screen. Found extremely small pinhead size specs in a few places which seem to be parts of the screen surface with slightly greater reflectance, but nothing that appears to be dust. So, the much criticized XOOM screen seems to be dust and dead pixel free, at least in my case.
Click to expand...
Click to collapse
Unfortunately the screen is still quite horrible.
Sent from my GT-P7510 using XDA Premium App
I returned my tab to Best Buy (2nd return, first was because of lcd defect [rainbow sheen]) the second one I got was a white one that had dust under the screen. Looking over their return policy there is nothing other than the standard "we reserve the right to refuse any return/exchange" disclaimer. Those of us experiencing these issues, please do the rest of us a huge favor when returning your tablets, don't lie or misrepresent your reason for return. Be honest with the person handling the return, thereis no valid reason that they should deny it. Hopefully Best Buy will clue in with the amount of charge backs they're hopefully going to have to do in the near future.
The only thing that really pisses me off in regards to the whole situation is that none of the tabs the have left have unlocked bootloaders. It's almost insulting that the first 5 that samsung shipped for release day and none of the secondary shipments do.
Except that best buy is now requiring valid id for returns because they are tracking what people exchange for some reason. Eventually they will stop you is my guess but who knows. Just be careful.
Well along with dust under my screen...somehow a small bug got under there too.
This is very frustrating...
Sorry for the crappy quality
http://www.youtube.com/watch?v=IX78fhbuRfg
Just received my third tab..
First one had minimal dust specs and screen separation, se ond one had fingerprint like smudges and dust particles under the screen and screen seemed loose, my third one has a tighter screen and only 1 dust particle...
I think i will just keep this one...
Sent from my GT-P7510 using XDA Premium App
I have 1 speck of dust; unfortunately it is half way down the luminous battery icon so very easy to spot if you want to find it. I noticed it right away and haven't had any new pieces since then (2 weeks). Mines is the black 16gb UK one.
If it had not have been over the battery I would never have seen it and it does seem to be moving slightly so I am hopeful it will one day hit the black status bar and disappear. It depends where these things are as to whether they are annoying; personally, I get the odd speck in my eyes every now and again and you don't notice it after a week or so. The advice not to go looking for them is very good - you may well not like what you find but also it's not the end of the world if the device functions. The first scratch anywhere is the worse on any device but after that you realise it is no biggie. My ipod has a giant crack in the screen so it could be a lot worse.
I went through two 32GB at Best Buy both with horrible (5+) pieces of dust under the screen. The second one had like a piece of string or something a couple mm long under it. Third unit appears completely flawless (for now) and I am quite satisfied.
Is anybody using any kind of case? Or just naked?
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Using the book case from samsung.
Sent from my GT-I9100 using XDA App
I mistakenly waited until after asking my GF and receiving my TF101 for christmas to research them.. which is not normally like me, I just have a sort of brand loyalty to ASUS, guess it started many moons again with buying their mobos for custom PC builds.
Anyway, I have been extremely happy with it so far, but I have noticed some commonalities when complaining about the fitment of the screen bezel and "light bleed". That's when I took notice that the top of my bezel has about an 1/8th of an inch gap between it and the screen, the rest of the fitment is pretty solid. I haven't noticed any light bleeding in from the sides, but then again I've only had my transformer for a month. Now that I've noticed the gap, I'm conscious of it and it drives me nuts, and I've heard ASUS will warranty it, but it seem like it would be pretty easy to crack open and fix myself.
Warranty or DIY in this position?
Get an ipad.
goodintentions said:
Get an ipad.
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lol oh hell no...
I have had I think like 5 RMAs all with different things wrong.. My last one SEEMED perfect but it overheated a lot then suddenly developed a really loud creaking of the frame, so I asked for another and now this one is sooo close to perfect but it has minor minor screen lifting on the left, nothing like it was on the earlier ones, just barely, doesn't move much, do you think it will get worse over time or should I just stick with it cause it's mostly fine ? If the screen lift stays as it is then whatever it's not that bad and I plan on getting a new phone soon anyways so I won't be on my tablet 100% of the time, but if the screen lift worsens then it's unacceptable.. What do you guys think? Did anyone with minor screen lift notice it get worse? I might just try the opening the back to fix it myself at this point.
noneabove said:
I have had I think like 5 RMAs all with different things wrong.. My last one SEEMED perfect but it overheated a lot then suddenly developed a really loud creaking of the frame, so I asked for another and now this one is sooo close to perfect but it has minor minor screen lifting on the left, nothing like it was on the earlier ones, just barely, doesn't move much, do you think it will get worse over time or should I just stick with it cause it's mostly fine ? If the screen lift stays as it is then whatever it's not that bad and I plan on getting a new phone soon anyways so I won't be on my tablet 100% of the time, but if the screen lift worsens then it's unacceptable.. What do you guys think? Did anyone with minor screen lift notice it get worse? I might just try the opening the back to fix it myself at this point.
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I would just keep this almost perfect one. I'm in the same situation as you. I RMA'd until I got a nearly perfect N7 with no flaw other than minor screen lift. Mine hasn't gotten worse and it's been over a month now.
Sent from my Paranoid Nexus 7
RockNrolling said:
I would just keep this almost perfect one. I'm in the same situation as you. I RMA'd until I got a nearly perfect N7 with no flaw other than minor screen lift. Mine hasn't gotten worse and it's been over a month now.
Sent from my Paranoid Nexus 7
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Well that's promising then, yeah it's not even really bad right now it barely moves just a little high.. And assuming the next nexus isn't made my asus.. I will be getting it so that should offset anything wrong with my N7 Speaking of which though, does anyone remember any manufacturing defects with the samsung galaxy nexus ? Was it bad like this or can we hope for a smooth nexus release and this was just a fluke?
noneabove said:
Sigh.. Am I being too demanding?
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Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.
na, if Google and Asus would of got it right the first time OP would not have to rma so much.
op, how long have you had your screen lift? has it stayed the same? I have had my nexus about a week. and have screen lift still deciding what to do
Sent from my DROID X2 using Tapatalk 2
I just got my 6th Nexus today and I feel the same as you. It has screen lift, stuck pixels, back cover doesn't sit right, backlight bleed, and it has a big LCD mura smudge in the top left corner.
Part of me wants to just give up and get a refund but it would be such a great device if there weren't any faults. I have concluded that none of them are faultless however; many posters here reckon theirs are fault free but I have yet to see one. If you have had 5 RMAs it's only because you, like me, are someone who notices the faults and isn't in denial about them.
Every one of them (but for the smallest percentage) has screen lift to some degree. I'm sure other, more capable manufacturers will be releasing properly built tablets in the very near future though so keep that in mind. You should probably also consider the possibility that the screen lift and the design flaw that causes it will potentially cause other more serious defects to appear like a cracked screen for example.
If the N7 had a direct competitor, there's no way I would buy the Nexus with all the faults it has but as yet, it's the best 7 inch out there all things considered. Won't be difficult for other manufacturers to beat though, just make a tablet with same specs and no faults.
In all honesty if you can't live with the screen lift I would get a refund and wait for something better to come along. You're very unlikely to get one without some sort of fault.
Often people just receive other peoples faulty trade ins. So it might only be 1-2 defective units if that was the case.
Sent from my Nexus 7 using xda app-developers app
Harry GT-S5830 said:
Often people just receive other peoples faulty trade ins. So it might only be 1-2 defective units if that was the case.
Sent from my Nexus 7 using xda app-developers app
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I don't think this makes any sense, can you explain?
I would have given up after the second unit did not satisfy me.I am glad my first one works very well.
A case that covers the bezel takes car of any of those "slight screen lift" problems very well as I suspect it is just cosmetic in nature.jmo
Insanity: doing the same thing over and over again and expecting different results.
Albert Einstein
Just saying.
But to answer your question....yes. You will never be satisfied with this device because of your experience, either real or perceived you will always be looking for a flaw. Better to move on with another device that better meets your expectations.
Whatever you decide, good luck.
There is no perfect tablet out there and all of them have something that is going to irritate someone. Get a refund and spend double on the "perfect Ipad" which has no flaws....ever(sarcasm). Again, nothing is perfect in the technology world.
James-NC said:
I would have given up after the second unit did not satisfy me.I am glad my first one works very well.
A case that covers the bezel takes car of any of those "slight screen lift" problems very well as I suspect it is just cosmetic in nature.jmo
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This.
My case worked wonders for my minor lift, hasn't bothered me in weeks xD
Hemidroids said:
Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.
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That seems a bit extreme.. I use the thing a lot, I love the device itself, I use it with 6+ hours of screen on time every day, I was just wondering if I was extremely unlucky.. This is the best one so far, my last one i thought was the best one but it became really loose after awhile...
motrinHD said:
na, if Google and Asus would of got it right the first time OP would not have to rma so much.
op, how long have you had your screen lift? has it stayed the same? I have had my nexus about a week. and have screen lift still deciding what to do
Sent from my DROID X2 using Tapatalk 2
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Yeah I'm more annoyed with asus's factories and maybe also google for not monitoring the whole process..
I've had screen lift since the day I opened this one, but like I said it's not bad, it's like just barely reaching the silver part of the bezel, nothing like the original ones where it was above the bezel
Switchbitch said:
I just got my 6th Nexus today and I feel the same as you. It has screen lift, stuck pixels, back cover doesn't sit right, backlight bleed, and it has a big LCD mura smudge in the top left corner.
Part of me wants to just give up and get a refund but it would be such a great device if there weren't any faults. I have concluded that none of them are faultless however; many posters here reckon theirs are fault free but I have yet to see one. If you have had 5 RMAs it's only because you, like me, are someone who notices the faults and isn't in denial about them.
Every one of them (but for the smallest percentage) has screen lift to some degree. I'm sure other, more capable manufacturers will be releasing properly built tablets in the very near future though so keep that in mind. You should probably also consider the possibility that the screen lift and the design flaw that causes it will potentially cause other more serious defects to appear like a cracked screen for example.
If the N7 had a direct competitor, there's no way I would buy the Nexus with all the faults it has but as yet, it's the best 7 inch out there all things considered. Won't be difficult for other manufacturers to beat though, just make a tablet with same specs and no faults.
In all honesty if you can't live with the screen lift I would get a refund and wait for something better to come along. You're very unlikely to get one without some sort of fault.
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If this weren't a nexus device, I would have given up on it after the second RMA, hands down, but now the pros pretty much outweigh the cons, if my tablet stays in the condition it is for the forseeable future (until the next nexus tablet? haha) then I have no problem keeping it, despite the existing flaws. Also I'm considering the fact that when they eventually announce the next nexus phone that I will be picking it up pretty much right away, right now I have an older phone (htc desire Z) so I use my tablet like all the time when I'd be using my phone otherwise, even for texting often haha, so when I get a good phone I suspect it will offset my N7 usage and I won't care as much
James-NC said:
I would have given up after the second unit did not satisfy me.I am glad my first one works very well.
A case that covers the bezel takes car of any of those "slight screen lift" problems very well as I suspect it is just cosmetic in nature.jmo
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Yeah I need to get a case.. I just have a sleeve right now, I need to figure out which case is best and what I want it for.. I want something that doesn't add much bulk, and maybe one that can be a stand.. I saw one that was a rotating stand so you could set it up in both landscape and portrait and that one seemed cool cause most right now only show landscape :/
Hemidroids said:
Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.
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Douchebag alert ^
First we (consumers) are spending our hard earned cash on this tablet whether its $200 or $2000. We shouldn't have to settle for a half assed put together product. Their quality sucks period and isn't acceptable. They need six sigma and six S present in their factories. I should be able to RMA till the dumb f#%@s get it right. This is my last Asus product.…
I don't think its demanding at all to expect a product that's not defective right out of the box brand new. If you are within the time period of exchange I don't see why you shouldn't take it back if you aren't happy with what you paid for. It took me 6 exchanges with GameStop to finally get one I'm happy with, that hasn't had an issue out of the box or pop up after a week. If you get a good one this tablet is worth it, at least to me, its essentially a 7" version of my phone which is why I didn't give up looking for a good one. Asus should have better QC in place so I shouldn't have to. I also had the Prime so I can tell you it stinks
Sent from my Nexus 7 using XDA
I dont wish to read all the posts, but my last one had a minor screen lift that I did not notice for 2 days, but I sent it back because we payed for a tablet that doesnt have a screen lift, thats what it comes down to, not to mention any lift does compromise the glass. My second one is perfect.
A TPU case will provide protection and overhang the lip a little so you don't see any lift.
OR
TRY THE WASHER METHOD by making a few little plastic screw tabs. Pulled mine in nice and tight and it's now solid. I had real bad lift too and the bevel was also bowed on the side. Now everything is nice and straight. Great for a 5 minute fix.
As far as returns, returning something 5 times expecting different results is retarded (IMO). It is a manufacture defect where the screws are too long. They "solve" this by simply removing the screws (which is retarded too). So technically your aren't going to get a perfect device because they are all made that way. Sure there are some that don't have this (my first one) but chances are your going to have this on each one. So just fix it yourself. Big deal. It's easy and faster and BETTER then Asus' fix.
Dead Pixels or popped speakers or something that legitimately hinders your usage... yea exchange that sucker. A little screen lift isn't going to do anything.
I have not had any issues with mine at all, it is an August build. ASUS products have been good to me though. MY TF101 was also good. The power button was and does feel flimsy on that one though.
5 RMA's makes me think someone is looking at this with a magnifying glass and TRYING to find a reason to complain.
Hemidroids said:
Yes
Its a pathetic $200, dude. Not to mention its built in the third world.
Keep the one you have and start using the dam thing. Geez!
After 5 RMA's Google should cancel all affiliation with you and tell you never to use ANY of their products EVER again.
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i hope you are joking. If not your screen name fits you well ( Ooops thought it was hemroids) I dont care how much you pay for the device it should have had better quality control before going out to the public.
player911 said:
A TPU case will provide protection and overhang the lip a little so you don't see any lift.
OR
TRY THE WASHER METHOD by making a few little plastic screw tabs. Pulled mine in nice and tight and it's now solid. I had real bad lift too and the bevel was also bowed on the side. Now everything is nice and straight. Great for a 5 minute fix.
As far as returns, returning something 5 times expecting different results is retarded (IMO). It is a manufacture defect where the screws are too long. They "solve" this by simply removing the screws (which is retarded too). So technically your aren't going to get a perfect device because they are all made that way. Sure there are some that don't have this (my first one) but chances are your going to have this on each one. So just fix it yourself. Big deal. It's easy and faster and BETTER then Asus' fix.
Dead Pixels or popped speakers or something that legitimately hinders your usage... yea exchange that sucker. A little screen lift isn't going to do anything.
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Yeah with this one I may just try the washer fix, especially since it seems reversible in the worse case scenario that my tablet breaks somehow.. or maybe I'll just cover it up or both, we'll see haha
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