Database Users

PAYG Razr i from Three in the UK

Hi
I've just received one of the Razr I phones on offer from Three UK for £149 + £10 topup ordered online. People might like to know that the phone I received is an unbranded UK Retail model with 4.1.2 and UNLOCKED. I've tried it with Virgin, T-Mobile & Tesco SIMs and it works fine. Very pleased so far.
Cheers - Andy

Yea problem is you cant unlock the bootloaders try it yourself so no modding.

jutley said:
Yea problem is you cant unlock the bootloaders try it yourself so no modding.
Click to expand...
Click to collapse
Yep, aware of that. Should have made clear that I meant it was not SIM locked. Modding always seems to bring me grief so I'm quite happy to keep it standard as a reliable phone/internet browser/navigation device. :fingers-crossed:
Cheers Andy

jutley said:
Yea problem is you cant unlock the bootloaders try it yourself so no modding.
Click to expand...
Click to collapse
Hi,
are you totally sure that ALL of the Three PAYG Motorola Razr i-s can NOT be unlocked considering their bootloader? Why?
I plan to purchase one, but I knew nothing about this... Would I miss anything important if it remains locked?

sxxorp said:
Hi,
are you totally sure that ALL of the Three PAYG Motorola Razr i-s can NOT be unlocked considering their bootloader? Why? How do you know that all of them are with unlockable bootloader?
That's why they're so cheap? I plan to purchase one, but I knew nothing about this...
Would I miss anything important if it remains locked?
Click to expand...
Click to collapse
What was said above is not correct. See the bootloader thread.

rockmonkey1973 said:
What was said above is not correct. See the bootloader thread.
Click to expand...
Click to collapse
Which thread? Can you give the link of the thread that confirms this, please?
I've only found one mostly with older posts: http://forum.xda-developers.com/showthread.php?p=32576654 I think this not the one you mentioned.

I have just unlocked my locked bootloader, having bought the phone like the op from 3.
The fault with generating the unlock code was with Moto.
Now mine is unlocked, rooted and CWM installed.
Sent from my Nexus 7 using XDA Premium HD app

Yes, I can see how this grow into rumour, this is the aforementioned thread: http://forum.xda-developers.com/showthread.php?t=2377175
Problem solved

vimesUK said:
I have just unlocked my locked bootloader, having bought the phone like the op from 3.
The fault with generating the unlock code was with Moto.
Now mine is unlocked, rooted and CWM installed.
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
By the way: can everybody confirm that the 'Razr i' purchased from Three is SIM-Unlocked (without their official unlocking process)?
That would be great help if I could be sure

sxxorp said:
By the way: can everybody confirm that the 'Razr i' purchased from Three is SIM-Unlocked (without their official unlocking process)?
That would be great help if I could be sure
Click to expand...
Click to collapse
Yep, I received mine yesterday and the label on the Box and About Phone page shows it to be a normal UK Retail version and mine definitely wasn't SIM locked as in OP. I'm currently using a Tesco (O2) PAYG SIM to use remaining credit before porting to 3. I've also tested with T-Mobile & Virgin and it works fine.
Cheers - Andy

Thanks for the details Andy!
Can anyone else confirm?

sxxorp said:
Thanks for the details Andy!
Can anyone else confirm?
Click to expand...
Click to collapse
I can! Bought one a few weeks ago and tried a GiffGaff sim out of curiosity and it worked! Great!
Sent from my XT890 using XDA Premium HD app

yeah mine is sim unlocked too. bought it from three in uk
Sent from my XT890 using xda app-developers app

jonezy8873 said:
yeah mine is sim unlocked too. bought it from three in uk
Sent from my XT890 using xda app-developers app
Click to expand...
Click to collapse
Thanks guys for the helpful (and fortunately positive) replies. Now I'm brave enough to turn the question by 180°:
is there anybody, whose device that has been bought from Three (especially Pay As You Go) was SIM-locked?
(I hope the thread's intensity becomes weaker).

funny enough yes. i bought one for my mrs today and after commenting only a few hours ago i thought i should try. so i put a giffgaff sim in it and it asked for unlock code??????
so i tryed with a EE sim and asked same again.
then i put the 3 sim back in got it all set up with google sync and apps etc and tryed again wigh sims and hey presto it worked????????
whats that all about?
Sent from my XT890 using xda app-developers app

I must've missed out on that as they're showing as £249.99 now. Shame really as I'm thinking about moving from GG to Three.
Instead I've picked up one from the Orange ebay store (£169.99 with £20 credit included). Seems like unlock codes can be picked up cheaply enough too - here's hoping the Orange branding isn't overboard.

Biohead said:
I must've missed out on that as they're showing as £249.99 now. Shame really as I'm thinking about moving from GG to Three.
Instead I've picked up one from the Orange ebay store (£169.99 with £20 credit included). Seems like unlock codes can be picked up cheaply enough too - here's hoping the Orange branding isn't overboard.
Click to expand...
Click to collapse
Hi, I had to do the same, because my UK contact was late by one day (she could go for the phone on 1st Aug 2013, offer ended at 31st July...), so I've ordered from Play.com with free Pillips BT speaker (http://www.play.com/stores/ChitterChatter/listing/828995144). +10Ł & Locked, but still satisfactory offer. When do you get yours? I've never thought of Orange branding... can it be disturbing?
And from where do you buy trustworthy unlock code? I'll need sth like that, too!

I bought mine from the "official" Orange UK eBay store - which is run by ChitterChatter, the same company in your play.com link. I'm hoping it gets delivered at some point this week.
There's quite a few sellers advertising an XT890 unlock on ebay for less than £10, so it seems pretty straight forward to get the handset unlocked.
Looking into people who bought the RAZR i last time Orange sold them for this price, the handsets themselves don't have any Orange branding. Usually, Orange really go over the top with their branding so it's nice to know these won't have that problem.

Three raised there price to £249.99 a day after I bought mine for £149.99 :') guess I was lucku
Sent from my XT890 using xda premium

sxxorp said:
And from where do you buy trustworthy unlock code? I'll need sth like that, too!
Click to expand...
Click to collapse
Just received my code from: http://www.ebay.co.uk/itm/160993247848?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
It took about 18 hours to receive and it worked first time

What Are The Chances ?

That I go out and plunk down $600.00 for a new VZW S5 and out of the box it is of a newer version that can't be rooted?
(I have to buy full retail to keep un-limited data plan)
I should be able to power it up out of box prior to purchase to check version number? What ver should I be looking for or what to avoid like the plague?

Chopstix9 said:
That I go out and plunk down $600.00 for a new VZW S5 and out of the box it is of a newer version that can't be rooted?
(I have to buy full retail to keep un-limited data plan)
I should be able to power it up out of box prior to purchase to check version number? What ver should I be looking for or what to avoid like the plague?
Click to expand...
Click to collapse
It has nothing to do with when the phone was made. It has to do with the firmware of the phone and since the firmware version hasnt changed since the phone was rooted then you will be fine. It may not even make a difference when new firmware is released. It depends on if google fixes the loophole because its not just a samsung problem, its an android problem. The root works for most any android device. If you have been keeping up with you it, you would know that Google recently hired the guy, geohot, that found the root, so it is only a matter of time before it is fixed but it will take a long time to release new firmwares for every phone infected. This may never happen and it just may be fixed in new phone releases such as the note 4 or galaxy s 6.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

Its simple just get the VZW Developer S5 if your going to buy it outright. So you can enjoy root and all that unlocked bootloader goodness. Here's the link for the Developer S5 http://www.samsung.com/us/mobile/cell-phones/ET-G900VMKAVZW
Sent from my SM-G900V using XDA-FORUM, powered by appyet.com

miller1821 said:
It has nothing to do with when the phone was made. It has to do with the firmware of the phone and since the firmware version hasnt changed since the phone was rooted then you will be fine. It may not even make a difference when new firmware is released. It depends on if google fixes the loophole because its not just a samsung problem, its an android problem. The root works for most any android device. If you have been keeping up with you it, you would know that Google recently hired the guy, geohot, that found the root, so it is only a matter of time before it is fixed but it will take a long time to release new firmwares for every phone infected. This may never happen and it just may be fixed in new phone releases such as the note 4 or galaxy s 6.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
Where did you read Google hired George at?
Sent from my S5 using your mom

Dennisg34 said:
Where did you read Google hired George at?
Sent from my S5 using your mom
Click to expand...
Click to collapse
Here from BBC.

22jk said:
Its simple just get the VZW Developer S5 if your going to buy it outright. So you can enjoy root and all that unlocked bootloader goodness. Here's the link for the Developer S5 http://www.samsung.com/us/mobile/cell-phones/ET-G900VMKAVZW
Sent from my SM-G900V using XDA-FORUM, powered by appyet.com
Click to expand...
Click to collapse
Good point !! The only problem I envision I may encounter is the extended warranty. I bought the GNEX the week it hit the market and pay the 5 bux a month for the extended warranty. I drive a truck and am rough on phones. The charging port loosens up and quits working. I've already checked with VZW and they offer it on the standard S5. I am on my 5th GNEX over the years that they have over-nighted me at no cost with the warranty. I'm going to have to find out if I can get that on the dev edition.
Edit:Yeah I was afraid of that .... just got out of a chat session with VZW rep. To get the extended warranty I would have to buy the phone from VZW. They don't sell the dev edition, I would have to get it directly from Sammy and that only has the one year warranty. I didn't see anywhere on the sammy site to open a chat window to enquire about an extended warranty but I doubt it's available. Not to mention you have to send the phone in under their warranty terms and wait for a replacement. With VZW, they over-night a phone along with a paid return sticker and package and I have 10 days to return the broken phone. Can't go without my phone for weeks waiting for a replacement.
I've been running custom ROMS since my original MotoDroid and can't imagine going back to running stock. BUT !! I am grandfathered into the un-limited data plan and run the house off of the phones. Got rid of cable internet when they lit my town with 4G and I get 27.5m down and 18+ up.... So long as I can enable the wifi hotspot to broadcast, I guess I could live with a less than un-locked phone for now. Hoping in the future it will be.

You can get the warranty. When I was activating my phone I purchased online elsewhere the rep told me I could get it since they currently have "open enrollment" this was exactly a week ago. It's call back and all about it.

22jk said:
Its simple just get the VZW Developer S5 if your going to buy it outright. So you can enjoy root and all that unlocked bootloader goodness. Here's the link for the Developer S5 http://www.samsung.com/us/mobile/cell-phones/ET-G900VMKAVZW
Sent from my SM-G900V using XDA-FORUM, powered by appyet.com
Click to expand...
Click to collapse
whtciv2k said:
You can get the warranty. When I was activating my phone I purchased online elsewhere the rep told me I could get it since they currently have "open enrollment" this was exactly a week ago. It's call back and all about it.
Click to expand...
Click to collapse
If VZW does not stock the dev edition, they aren't going to have a refurbed one on hand to replace mine with under the extended warranty. I can see what would happen now. Even if they sold me the extended warranty, if something happened and I had to get it replaced, the phone they will send out will be a standard consumer grade S5. I'll try another vzw rep but they were emphatic I must purchase from VZW to add the extended warranty to the phone.
Edit: just chatted with another rep and they told me yes I could get the ext warr when I activate phone. I mentioned how will they replace it if they don't stock it? rep's reply "good point" ... he agreed with me they would send out a consumer grade phone as a replacememt.

Chopstix9 said:
If VZW does not stock the dev edition, they aren't going to have a refurbed one on hand to replace mine with under the extended warranty. I can see what would happen now. Even if they sold me the extended warranty, if something happened and I had to get it replaced, the phone they will send out will be a standard consumer grade S5. I'll try another vzw rep but they were emphatic I must purchase from VZW to add the extended warranty to the phone.
Edit: just chatted with another rep and they told me yes I could get the ext warr when I activate phone. I mentioned how will they replace it if they don't stock it? rep's reply "good point" ... he agreed with me they would send out a consumer grade phone as a replacememt.
Click to expand...
Click to collapse
The rep probably had no clue. This is what they will do. The phone is exactly the same except for the dev has unlocked bootloader. So they will take an original refurb and rebrand it as a dev edition with unlocked bootloader and dev firmware. Its not that hard, just because we cant flash certain things doesnt mean they cant. You will get a refurb equal to what you bought. That simple.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

miller1821 said:
The rep probably had no clue. This is what they will do. The phone is exactly the same except for the dev has unlocked bootloader. So they will take an original refurb and rebrand it as a dev edition with unlocked bootloader and dev firmware. Its not that hard, just because we cant flash certain things doesnt mean they cant. You will get a refurb equal to what you bought. That simple.
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Click to expand...
Click to collapse
Not exactly that simple. It is true, you get a refurb equal to what you bought if bought from VZW. They do not sell the dev edition and I was told since dev edition is un-locked it automatically voids any warranty that VZW would recognize/honor, since they do not sell un-locked phones. My only hope would be if Samsung sold an extended warranty, which they don't. I did verify, they are currently having an 'open enrollment' where you can warranty a phone bought from other than VZW, but the un-locked proviso is in place according to them. It was the store manager I talked this over with and he seems quite knowlegble. I've dealt with him for years.
Yes, I love ROM's have been flashing since my original moto-droid. But so long as I can activate tethering to run the house on the phone I'd be all right. Looking for an answer as to whether I can revert to full stock to be able to do a warranty exchange if I safestrap it ...

AT&T Nexus 6 InStore Nationwide recall

Hello - Just spoke to one of the local ATT stores...he said the nationwide Nexus 6 shipment has a software bug and they were all sent back. He did not know when the new shipment will be sent out. SUCKS

The stock firmware is the same between AT&T stock and the rest of the stock. Maybe AT&T is recalling the phones because they forgot to lock down the bootloaders also? :laugh:

PaisanNYC said:
The stock firmware is the same between AT&T stock and the rest of the stock. Maybe AT&T is recalling the phones because they forgot to lock down the bootloaders also? :laugh:
Click to expand...
Click to collapse
haha good one.

I'd love to know what this "bug" is. I'm sure we can fix it ourselves rather than go through the hassle of sending it in.
Also, does it affect only in-store purchases, pre-orders, or all AT&T Nexus 6 units?

I was thinking the same too. I visited some 3 at&t stores this morning and they all had the same story. The guy at the last store was very cool and honestly told me the recall is most likely because at&t forgot to lock down some things.
I suspect the bootloader.
He told me if i am looking to pay the full price, i shouldnt get it from at&t. He does make sense.

Lol recalled for bug is bs.

i saw some vids yesterday of people who got their phone from at&t, and the accessibility option for blind people was set on first boot, making him unable to get out of the locksceen or power off the phone easily.
could be it

If its hardware related fine..but software can easily be fixed since the factory images are out. No reason to recall with factory images available. I guess it's cause they don't want ppl claiming they still defective devices.

djkinetic said:
If its hardware related fine..but software can easily be fixed since the factory images are out. No reason to recall with factory images available. I guess it's cause they don't want ppl claiming they still defective devices.
Click to expand...
Click to collapse
Most of the public has no idea what a factory image is.

gtalum said:
Most of the public has no idea what a factory image is.
Click to expand...
Click to collapse
Most of the public isn't buying nexus device.

djkinetic said:
Most of the public isn't buying nexus device.
Click to expand...
Click to collapse
They might start. Big beautiful phone available at the retail store like all the others. Well eventually.

djkinetic said:
Most of the public isn't buying nexus device.
Click to expand...
Click to collapse
I dunno. At a carrier store I bet most buyers are general public who has no idea what a factory image is.

My local at&t is still selling them today. Maybe they didn't get the memo. Tempted to go get one before they decide to lock the bootloader
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

I got mine in yesterday. Since I had to get the shipped sim changed over to my number, instead of the wife's, I booted up, without a sim and loved not seeing any ATT bloat on the phone. Once I got the sim activated, and confirmed it was working, I immediately:
- OEM Unlock check
- unlocked with kit
- rooted with kit
- removed the emblem on back
- inserted activated sim
No bloatware, no issues whatsoever. I think I'll keep mine, and not return it to ATT.

dipstik said:
i saw some vids yesterday of people who got their phone from at&t, and the accessibility option for blind people was set on first boot, making him unable to get out of the locksceen or power off the phone easily.
could be it
Click to expand...
Click to collapse
The report at http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/ describes the issue similarly; i.e., the display not turning on at first boot.
What I'm wondering is how that could happen if the ROM is the same as other Nexi, and the only AT&T customizations are supposedly the boot animations/ringtones on a special oem partition, and something plugged into the carrier init sequence (when you put in your SIM and select your carrier) that's downloading a couple apps from the play store.
I also wonder what the capabilities of the carrier init plugin are -- can it update radios or other parts of the ROM? Enable/disable things like VoLTE support?

Was reading on gplus some att users turned on their n6 and there was kitkat. Quality control issues.

They realized the death star logo can can be scratched off with a credit card... Had to take them back to reprint with permanent ink.

Is this something I should be concerned with? I got one of the first shipments but my phone is running fine so whats up? Why can't they just tell us?

rkennison said:
They realized the death star logo can can be scratched off with a credit card... Had to take them back to reprint with permanent ink.
Click to expand...
Click to collapse
Actually it was because they had VZW logo's instead of AT&T. :laugh:

First they decide to throw their retarded branding on their crop oft he Nexus 6 devices, then they send the units back because they either 1) failed to lock it down or 2) screwed up something usability related when they decided to throw their bloatware bull**** on the phones.
Either way, s#*t like this makes me happy I'm not an ATT customer anymore. F*@k that company.

Vodafone UK Galaxy S7 Bootloader locked?

Anyone from the UK with Vodafone and a recent Samsung device? Did Vodafone lock the bootloader of that Samsung device? I'm desperately trying to find out if the bootloader on my pre-ordered Vodafone UK S7 Edge will be locked, if it is and can't be easily unlocked I'm sending the phone back when I get it.
I spoke to someone at Vodafone and he claimed it did come locked, but I suspect he was confused with sim lock despite my best attempts to explain the difference. I've seen mention on the PingPong root thread of someone who rooted their Vodafone S6 (here), although I'm not sure that root method required an unlocked bootloader without reading up on it.
I'd really hate to return this phone when I get it, but no way in hell am I paying £40 a month for a phone I can't root.

Didn't really think about boot loader I went with EE but from buymobiles.net so I assume it won't have EE stuff on the phone so won't be locked

Carrier phones like vodafone are locked to the first sim inserted , better get one at carphone warehouse as thats an unlocked version
Sent from my Nexus 6 using Tapatalk

You're confusing sim lock and bootloader lock. I'm taking about the latter.

Tezray said:
Didn't really think about boot loader I went with EE but from buymobiles.net so I assume it won't have EE stuff on the phone so won't be locked
Click to expand...
Click to collapse
No yours won't be branded. It is only branded when ordered directly from EE. I wanted to avoid getting it directly from EE but being 90 days away from the end of my contract left me with that being the only option to upgrade. They're also very slow with updates which is the main reason I wanted to avoid getting it direct.
People keep telling me that at least I get wifi calling but that's not something I will ever use as the signal strength is fantastic in my area.

why not cancel and preorder through samsung

Because, unless I go directly through Vodafone, I don't get the 20% employer discount. And over the two lines I have that saves me £480 over 24 months.

Just in case someone manages to get hold of a Vodafone S7 today (I read at least one person on another forum has had theirs delivered) I would appreciate if someone can check this out and let me know. Apparently, if you go into the dev options and the OEM Lock toggle is there and usable, the phone has an unlocked bootloader. Cheers in advance.

I have a voda one turning up today.... Lets see what we get

Beefheart said:
Just in case someone manages to get hold of a Vodafone S7 today (I read at least one person on another forum has had theirs delivered) I would appreciate if someone can check this out and let me know. Apparently, if you go into the dev options and the OEM Lock toggle is there and usable, the phone has an unlocked bootloader. Cheers in advance.
Click to expand...
Click to collapse
No, that's just the SE Linux Permissive vs Restrictive toggle. Nothing to do with a locked/unlocked bootloader state.

mathieulh said:
No, that's just the SE Linux Permissive vs Restrictive toggle. Nothing to do with a locked/unlocked bootloader state.
Click to expand...
Click to collapse
Incorrect.
http://android.wonderhowto.com/insp...ndroid-even-if-you-dont-plan-rooting-0167840/
I find it ridiculous there doesn't appear to be an east way to discover if a devices bootloader is locked or unlocked. Surely there is an app that can discover this?

Good news by the sounds of it. A few people I know who have the S7 edge from Vodafone have said the bootloader appears to be unlocked.
EE usually lock the load loader too but when I got mine it was unlocked. Result.

Any idea how they discovered this? And how did you know your phone is unlocked? The OEM Unlock toggle apparently isn't an indication it's definitely unlocked.

Beefheart said:
Any idea how they discovered this? And how did you know your phone is unlocked? The OEM Unlock toggle apparently isn't an indication it's definitely unlocked.
Click to expand...
Click to collapse
I'm not sure how they knew, they just told me it was unlocked so maybe (like me) they're assuming the OEM unlock toggle means it's unlocked.

Yeah, I don't believe that indicates a definite unlocked bootloader. I'm going to do more digging but I might end up having to keep the phone and hope for the best. The only sure way is to attempt a custom kernel flash or custom recovery, and there is no chance of one of them in the next couple of weeks.

Would be good to know for sure before the 14 day return runs out.

kradcliffe said:
Would be good to know for sure before the 14 day return runs out.
Click to expand...
Click to collapse
A few Vodafone UK users on here have confirmed root has been successful. Therefore, it is unlocked.

CuBz90 said:
A few Vodafone UK users on here have confirmed root has been successful. Therefore, it is unlocked.
Click to expand...
Click to collapse
Source?

Great, thank you!
Just need to wait for a root that doesn't trip Knox and disables it as well.

CafeKampuchia said:
Source?
Click to expand...
Click to collapse
Sure.
Beefheart said:
Finally got round to rooting. Went without a hitch. Kudos to the OP.
Sent from my Vic 20 disguised as a Galaxy S7 Edge
Click to expand...
Click to collapse
if you look at his post history you will find he has a Vodafone UK Brandad S7E.
Also, this one too...
downesey said:
I know I'm not the first, but root has been achieved for me on a Vodafone UK phone
besides a nexus device, this has been the most pain free root I've ever done
now to go find those couple of preinstalled apps....
Click to expand...
Click to collapse
---------- Post added at 11:00 AM ---------- Previous post was at 10:57 AM ----------
kradcliffe said:
Great, thank you!
Just need to wait for a root that doesn't trip Knox and disables it as well.
Click to expand...
Click to collapse
I'm waiting on that too. Although I am now insured so if it's not out soon I will be rooting and using my insurance for any claims if needed.
In my 8 years of owning Samsung Devices, I have only ever had to claim on my warranty once, so fingers crossed I won't need to this time round.

T-Mobile (USA) Carrier Lock

I got an S10+ as a gift. I asked T-Mobile support to unlock it and they said no problem and that it would take 72 hours.
Well it's been over a week and I've been back and forth with support trying everything up to and including a factory reset all with no luck. They're now saying that they've "exhausted their efforts" and that *some phones can't be unlocked".
I've never experienced this with support before and am not sure what to do next. I'm pretty sure Samsung is just going to refer me back to the carrier if I try them. Any suggestions?
Thanks in advance.

Mikesmith2738 said:
I got an S10+ as a gift. I asked T-Mobile support to unlock it and they said no problem and that it would take 72 hours.
Well it's been over a week and I've been back and forth with support trying everything up to and including a factory reset all with no luck. They're now saying that they've "exhausted their efforts" and that “some phones can't be unlocked".
I've never experienced this with support before and am not sure what to do next. I'm pretty sure Samsung is just going to refer me back to the carrier if I try them. Any suggestions?
Thanks in advance.
Click to expand...
Click to collapse
*Bump*

How do you know it's still locked?

Do you have an account with T-Mobile? Contact their Twitter at TMobile help they are usually way more helpful then calling or chatting thru their website and I've personally unlocked dozens of phones like that, paid off or not.

Outbreak444 said:
How do you know it's still locked?
Click to expand...
Click to collapse
When I go to Settings and click "Permanent Unlock" I get an error message *Your phone isn't elligible to be unlocked. Reason code: 999".
However, you're right that I haven't tried to put in a different SIM maybe it already unlocked?

Mikesmith2738 said:
When I go to Settings and click "Permanent Unlock" I get an error message *Your phone isn't elligible to be unlocked. Reason code: 999".
However, you're right that I haven't tried to put in a different SIM maybe it already unlocked?
Click to expand...
Click to collapse
If it is a Tmobile branded phone version then it is locked. Tmobile can unlock it as long as your account is 3+ month old and in good standing I think.

VICosPhi said:
If it is a Tmobile branded phone version then it is locked. Tmobile can unlock it as long as your account is 3+ month old and in good standing I think.
Click to expand...
Click to collapse
Again, their support said they entered it in the system to unlock and it's not working so I don't know what to do next. It's a weird position to be in.
It's my understanding that they used to unlock with an app, but that now it's built into the firmware? In any case, can't get it to work and they have literally said there's nothing else they can do which is really strange.

Mikesmith2738 said:
Again, their support said they entered it in the system to unlock and it's not working.so I don't know what to do next. It's a weird position to be in.
Click to expand...
Click to collapse
If the person that gifted it to you got it from T-mobile store then it would be quick, but if they got it from elsewhere, T-mobile always has trouble finding that order and IMEI and takes forever to actually unlock it.
Sent from my SM-G975F using Tapatalk

VICosPhi said:
If the person that gifted it to you got it from T-mobile store then it would be quick, but if they got it from elsewhere, T-mobile always has trouble finding that order and IMEI and takes forever to actually unlock it.
Click to expand...
Click to collapse
It's directly from T-Mobile, and I gave them a screen shot of the IMEI which they confirmed over and over.
If they can't unlock it, can a third party?

No one knows?

Mikesmith2738 said:
No one knows?
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Try with a non T-mobile SIM and if it is still locked, take it to the T-mobile store and have them call customer service to unlock. This way the store representative can let them know it is in fact locked.
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Mikesmith2738 said:
No one knows?
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Bump

Having the same issue with TMobile always get my phones unlocked via Twitter s8, note8, s9, note 9, onplus 6t all on JOD one thing they all had in common was the unlock app with the new S10 they having build in into the system and I have spend 1 month trying to unlock it even have gotten the phone replaced thinking it was defective , T-Mobile chat has said multiple times they did a override to unlock and still nothing I feel like there is an issue with the new build in unlock process vs the unlock app

Do we know if we can use a code to unlock the phone with different firmware? Are we stuck using T-Mobile's unlock protocol/app?

HtcOnekid said:
Having the same issue with TMobile always get my phones unlocked via Twitter s8, note8, s9, note 9, onplus 6t all on JOD one thing they all had in common was the unlock app with the new S10 they having build in into the system and I have spend 1 month trying to unlock it even have gotten the phone replaced thinking it was defective , T-Mobile chat has said multiple times they did a override to unlock and still nothing I feel like there is an issue with the new build in unlock process vs the unlock app
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That's my experience too... there's no app and T-Mobile seems to have no solution.
So what do we do now?

Mikesmith2738 said:
That's my experience too... there's no app and T-Mobile seems to have no solution.
So what do we do now?
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Click to collapse
I traded in the S10+ to the LG g8 just to make sure is the phone since the LG still has the unlock app I'll test and see
Edit: asked TMobile via Twitter for the unlock and when through the app , pressed permanent unlock and walla

I was able to successfully unlock my phone through T-Mobile on twitter. They just need your IMEI and will whitelist it. There is no unlock app anymore. I did have to chat with another rep however because the first rep that tried to help me did something wrong on their end and they tried to tell me to use the unlock app which the S10's don't have.

Locking a device with zero EIP balance should be illegal.
I went through this when I bought a 128GB S6 Edge outright. The phone was paid in full at the store yet they wanted me to wait 40 days to unlock it. I tried 3rd party unlockers and they said they couldn't unlock it. (all attempts with codes failed)
It was a real cluster-f.
I just buy my phones from ebay now. No carrier junk or branding and none of this nonsense either. Paypal is great if a seller tries to jerk you around. Fortunately I haven't had any problems.

djlee0314 said:
I was able to successfully unlock my phone through T-Mobile on twitter. They just need your IMEI and will whitelist it. There is no unlock app anymore. I did have to chat with another rep however because the first rep that tried to help me did something wrong on their end and they tried to tell me to use the unlock app which the S10's don't have.
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Yeah their training is clearly a little behind, but I went through their escalations team and everything and they literally said the had "exhausted all efforts" and added that "some phones can't be unlocked". How crazy is that?
So my current question is... are there still third party unlocks possible?

cpufrost said:
Locking a device with zero EIP balance should be illegal.
I went through this when I bought a 128GB S6 Edge outright. The phone was paid in full at the store yet they wanted me to wait 40 days to unlock it.
Click to expand...
Click to collapse
Mines similar, a promo free phone with no obligation.