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http://www.i-newswire.com/htc-hero-to-get-android-2-1-update/26667 --> Says that the much awaited 2.1 update for HTC Hero is postponed to the month of April.. :-(
Please some one say this is wrong.. I m hitting their support site thrice a day.. (UK, Orange)
Makes sense with the impending release of the legend and with the fact that even the milestone has not yet had its 2.1 update.
The wait continues.
Edit: that article is just stupid anyway read the last paragraph....
Lennyuk said:
Makes sense with the impending release of the legend and with the fact that even the milestone has not yet had its 2.1 update.
The wait continues.
Edit: that article is just stupid anyway read the last paragraph....
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Click to collapse
hehe Nexus One is a HTC device so "never buying HTC devices again" but "Buying Nexus One" is kinda stupid
Although I must say, I would prefer Nexus One over the Desire just because I know Google will "always" make sure it'll get new software updates and the Desire updates will be postponed just like the Hero ones due to business agreements and SenseUI issues and more...
I have been using Legends n Eris's ROMS ported onto Hero, so far.. But all that I want is a stable 2.1 ROM from HTC.. Instead of releasing new phones like Legend (Which is just a metal upgrade for HTC Hero + 1GHz proc) they should have concentrated on releasing update for Hero which has a large customer base. And I even read somewhere that Both Sprint Hero n GSM Hero have won awards in their respective categories.. This aint happening..
harsha_aithal said:
http://www.i-newswire.com/htc-hero-to-get-android-2-1-update/26667 --> Says that the much awaited 2.1 update for HTC Hero is postponed to the month of April.. :-(
Please some one say this is wrong.. I m hitting their support site thrice a day.. (UK, Orange)
Click to expand...
Click to collapse
This isn't a press release - it's rumour and supposition, the same as all the rumour threads on this site.
It may well be that the update doesn't come until April, but this poorly written article isn't an official HTC missive and therefore should be treated as hearsay at best and a fabrication at worst.
Regards,
Dave
foxmeister said:
This isn't a press release - it's rumour and supposition, the same as all the rumour threads on this site.
It may well be that the update doesn't come until April, but this poorly written article isn't an official HTC missive and therefore should be treated as hearsay at best and a fabrication at worst.
Regards,
Dave
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Click to collapse
http://forum.xda-developers.com/showthread.php?p=5903911#post5903911 -- This includes the official reply from HTC Customer Care person, who has clearly stated that updates are to be expected in Late April.
To get more on this, I myself has drafted a mail to HTC CC.. will post their reply once they come back to me.
Don´t bother, the shipped rom works wery well and with no MMS/GPS/Sound/ problems!
Read all the problems with coked rom´s on the net!!!
So I´m running on v1.5 until HTC release v2.1
waiting ?
Thank you HTC for 6 mounth waiting for nothing... Good hardware and diminished support!
Thank you for all Developers, for your time, your investment and your creativity.
Sorry for my english...
leffep said:
Don´t bother, the shipped rom works wery well and with no MMS/GPS/Sound/ problems!
Read all the problems with coked rom´s on the net!!!
So I´m running on v1.5 until HTC release v2.1
Click to expand...
Click to collapse
Thats your opinion, I am very happy running the custom 2.1 rom that I currently am and it has no issues at all (at least not for me)
Lennyuk said:
Thats your opinion, I am very happy running the custom 2.1 rom that I currently am and it has no issues at all (at least not for me)
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Click to collapse
I agree that the custom 2.1 ROM give us lot of options. Full credits to all developers. But I just didn find a stable ROM yet.. :-(
Latest reply from HTC Customer Care regarding 2.1 Update for HTC Hero
New Response From [ Anthony (UK - Ireland Support (Tech)) ]
Dear Customer,
We understand that now that a phone running Android OS 2.1 is available that you are excited to get an update for your Hero. We are still hard at work building Sense for this new version but we expect to have the upgrade finished and ready to go soon. Please understand that it takes time to customize any Android version to ensure you have the intuitive experience Sense provides, and we hope you can be patient for just a little while longer.
Kind Regards,
Anthony M
HTC
Customer Information
Name Harsha S
Telephone +91 9176665288
Email Address [email protected]
Country United Kingdom
Inquiry Information
Inquiry Type Technical Support
Inquiry Description Hi, I have been waiting for Android 2.1 Update for my HTC Hero from last 3 months. All that I have got is news of update being getting postponed. Recent one told me that the update is coming in "LATE APRIL". :-( Harsha S
Issue Date & Time
2010/03/17 10:05
I think that HTC should schedule two differents update for each android device, one with clean android OS and optimized drivers focused on specific hardware, and one with optimized senseUI and others HTC customizations... in that case, it could follow OS upgrade very fast and satisfy who want to be updated with OS, and then take all required time to optimize and develop custom UI...
anyway... it is exciting to test and try custom 2.1 roms and the developers here at xda are doing a great work!
but it is also frustrating to wait for HTC official update!
Yeah getting access to a new kernal would be nice
Is this update so important???
We can flash HERO with a good working port rom and we have 2.1
I do not see the problem haha
160bpm said:
Is this update so important???
We can flash HERO with a good working port rom and we have 2.1
I do not see the problem haha
Click to expand...
Click to collapse
Sure we have some nice 2.1 roms at the moment but they are inherently buggy with things that will definitely be fixed when we can lay our hands on an official rom things like battery life and 3d graphics.
harsha_aithal said:
http://forum.xda-developers.com/showthread.php?p=5903911#post5903911 -- This includes the official reply from HTC Customer Care person, who has clearly stated that updates are to be expected in Late April.
To get more on this, I myself has drafted a mail to HTC CC.. will post their reply once they come back to me.
Click to expand...
Click to collapse
I've seen that too! I've seen all the threads, and not one of them has an "official" date in it.
The simple fact of the matter is that HTC customer care do not have a clue. Take anything you read as coming from them with a large pinch of salt.
Regardless, this doesn't change the fact that the "press release" you linked to is clearly not an official HTC statement.
Regards,
dave
What!?
Ok so this has pi**ed me off. I have been waiting for the 2.1 official update to be released now for a LONG time - the issue really is that it was "meant" to come around about now (mid March). It's the fact that it's seeming been pushed back and now artificially put on hold because they don't want to affect the freaking Leg-end. I'd much rather they just announced the update wil be available on a specific date - 23rd July for e.g. and then if it's early its a bonus. They must be aware/accept that Android users are going to be more tech-savvy than most and will therefore not appreciate being jerked around and left in the lurch while users of other Android handsets have 2.1 already and have for a while now = no real technical reason for the delay as far as I'm concerned.
Having said all the above - what do HTC care? If someone from HTC reads these forums then the above is my 2 cents and I think they would create a lot of GOODwill instead of resentment if they were more transparent with their customers. I'm seriously doubting whether to buy HTC or HTC made again because I *like* to be up-to-date with functionalities etc. A platform like Android was *made* to be upgradeable and improved upon and this is a clear case of HTC's beuracracy getting in the way of their customer service. They don't have to do jack sh*t for their customers though because of course once you've bought a phone you're usually locked in - but they sure as hell could learn a thing or two about engendering customer appreciation and loyalty.
So there will be people out there who think "What's the problem?! Your phone runs fine!" Well if you're asking that question then you're probably not reading this forum in the first place because then why would you have any interest in phone OS development and all the joys it brings.
I hope this report is wrong. I hope the ROM comes very soon because I guarantee HTC (not that they care) that delaying it much longer will do quite a lot to put people off their SenseUI phones and HTC in general. Apple is due to release 4.0 soon and Microsoft is about to unleash Winmo7 series so it's not like there's a lack of competition.
You all know what i MEAN - even if i didn't say it right!
I haven't yet found a single 2.1 rom that is stable enough to use daily and that includes my respect and reverence for the talent and hard work that goes into making these cooked roms.
Ola!
harsha_aithal said:
New Response From [ Anthony (UK - Ireland Support (Tech)) ]
Dear Customer,
We understand that now that a phone running Android OS 2.1 is available that you are excited to get an update for your Hero. We are still hard at work building Sense for this new version but we expect to have the upgrade finished and ready to go soon. Please understand that it takes time to customize any Android version to ensure you have the intuitive experience Sense provides, and we hope you can be patient for just a little while longer.
Kind Regards,
Anthony M
HTC
Customer Information
Click to expand...
Click to collapse
OT: Handy tip! You *really* want to edit that post to remove your personal information!
Canned reply that we've seen before! This just goes to prove what I just said about the HTC CC staff.
We are still hard at work building Sense for this new version
Click to expand...
Click to collapse
Except for the fact that the Legend and the Desire *prove* that Sense for 2.1 is already complete! Even if you can't buy one off the shelf today, if they are going to be available at the end of this month, they are already built, boxed, and probably with retailers right now.
Regards,
Dave
Unless they need to make some changes for the hero that we haven't considered?
Can't think what though
What's wrong with 1.5?
Why is everyone so desperate to get 2.1 on their Hero. The 1.5 ROM works very well for me anyway and I don't have any battery or any other problems.
I've tried all the various 2.1 ROMs on this board and while they are very well done I haven't found any to have the battery life of 1.5 so have always reverted back to the shipped ROM.
Now if 1.5 was full of bugs then I could understand all the fuss. As it's not - I can't.
Don't get me wrong I shall upgrade to 2.1 as soon as it's released I just can't understand the rush.
Is there some "must have" facility that I'm missing on the 2.1 ROM?
OK, this question is ought to show up at some point:
Nexus One will be getting Gingerbread over the next few days - What about DHD?
I know it typically takes HTC a good few month to adapt new version of andriod, but for a sparkling new flagship device to have an obsolete OS before its publicly available in large quantity, its a bit silly.
It should be, and there should be no reason why it shouldn't
HTC is usually the one that updates most of their phones early compared to Sony Ericsson or Samsung
At a wild guess it will be Q1 next year.
At any rate there is nothing wrong with the DHD shipping os. If gingerbread will bring some new features then all good but since I don't have those features now I don't miss them
I have not noticed any bugs, instability, or lag in the DHD either.
I guess what I'm saying is that I'm happy to wait. After using sense ui I find AOSP android to be a little too bland for my tastes, so I certainly won't be switching back to my Nexus One as my daily phone just because of Gingerbread.
Just read in a couple of places that Htc people have confirmed that the Desire HD is going to be updated with gingerbread. Just mailed them asking for an exact date though i think they will provide me with a very vague answer.....just hoping the update comes sooner than i think it is going to...
Just got a reply from htc ... as expected
With regards to your reply,
Kindly note that we cannot comment on speculation or rumor, but we’re excited about our upcoming products and encourage you to visit htc.com for more information.
For more support information, you can contact us by phone: +20-238-272-843
http://www.htc.com/www/support.aspx or you can go to:
http://www.htc.com/mea-en/selectcountry.aspx, select your country and then click on the Support tab.
Thank you once again for your continued patronage.
Sincerely,
Hasnaa
HTC
this is their official reply from the HTC UK fastbook account
We are excited about the OS update coming for Android, and will definitely have some phones running this OS, we do not have a specific timeframe for new phones or updates at this time. Please stay tuned though.
Click to expand...
Click to collapse
this is the transcipt of chat between a guy named Hemant Tailor and HTC customer service UK. he posted on the HTC uk wall... im just copy pasting here....
Hemant Tailor
Conversation with HTC UK support on chat...not looking good for 2.3 update on Desire Z:-
Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
You are currently at position number 4 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 4 in the queue.
You have been connected to Georgina.
Georgina: Hi hemant, thank you for contacting HTC Support.
hemant tailor: hi gina
Georgina: Currently we do not have a date for when this is going to be released
hemant tailor: i thought it was gonna be by the end of the month
hemant tailor: ....
Georgina: We do not know
Georgina: when we do we will inform all customers
hemant tailor: is scheduled for the desire z
hemant tailor: will the desire z get the 2.3 GB update???
Georgina: it will we just do not know when
hemant tailor: Not impressed.....bye
Georgina: Thank you for contacting us, I hope you have a great day
guys we are just **** out of luck.... all HTC care about is to kiss sprint customers ass... nothing else.... providing updates to Evo Evo 3D and Merge... thats their world... all the other ppl dont matter
Edit: just did live chat myself.... here it is....
Ian: Hi Muneeb, thank you for contacting HTC Support. How may I help you today?
Muneeb : hello
Muneeb : i want to know when should we expect gingerbread update for desire Z
Ian: The update to 2.3 should be available later this year.
Muneeb : previously it was told that the desire Z should get update before end of june . that no longer holds true correct?
Ian: I apologise I am unable to confirm this, I would advise you to look on our website for any updates as to when this is released.
Muneeb : okay.
Eh, I'm a bit more optimistic. These days, updates and such hardly ever come out at the planned release date. It makes sense from their standpoint to upgrade other phones too. There are so many more people on the Evo than on the G2/DZ for example, so it makes sense to upgrade the devices with the most users. Even if we don't get it officially or it doesn't come for a long time, we will still get custom ROMs with the updates.
the Dev community is the only reason im still using my desire Z . but this is definitively my last HTC device for sure..... i rather go with a developer edition phone (nexus series) next time.. or get myself nokia powered windows phone 7....(if they bring out some really really sweet hardware like the Sea Ray)
I can't live without the HTC Dialer. I like the Mail app much better too than stock. And there is massive dev support; I don't really see a downside to a HTC phone.
I am happily running Virtuous Unity 1.26 and its pretty near perfect!
You think HTC is bad with updates? Good luck with any other brand, much much worse.
Sent from my HTC Desire Z
slapshot30 said:
You think HTC is bad with updates? Good luck with any other brand, much much worse.
Sent from my HTC Desire Z
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Click to collapse
Not to mention that HTC don't seem to tell the customer service anything regarding future updates. This has happened time again.
Ps, I've also had the "updates from other brands" rant many a time.. HTC are one of the better ones.
This is a bit of a letdown, but I know we'll get some nice ROMs for the Desire Z, so I'm not that worried.
Is it true that, from a developers point of view, being able to use an official HTC gingerbread rom will make for a much more stable foundation for future custom roms? That's always been the main reason why I've been hoping HTC release this update even though we currently have custom gingerbread roms.
Actually i am starting to lose faith about Htc's software division.
I credit them for making incredibly good phones, but their software division seems not to be the best. For example: They said on their Facebook page that they had abandoned the work on getting 2.3 on the old Desire, and when alot of people (including me) commented on that post about that people at XDA-Developers had gotten 2.3 to work on the old Desire several months ago, then Htc went out with "We WILL release 2.3 for the Desire, we started working on it again"
That made me doubt their competence in the software area...
and also i read that: Htc are only obliged to send out OTA updates the first 18 months after a product is released, so if the model you bought is more than 18 months, then you shouldn't be so sure to get any updates at all =/
btw, why wait for an official 2.3 when there is several good working 2.3 roms here at xda?
HTC Desire Gingerbread update 'in testing' (from Androidcentral.com)
As promised, HTC has offered Desire owners some news on the status of the phone's Android 2.3 Gingerbread update, saying they've begun testing on it this week. In a post on its official Facebook page, the manufacturer said --
Hi all- We're excited to share that we are testing our build of Gingerbread for HTC Desire and will start doing quality assurance for it this week. When we have an update on availability we'll post another announcement. Thanks for your support!
There's still no word on which apps have been cut to allow HTC to cram Gingerbread and Sense onto the Desire's 512MB of internal storage, nor any official comment on reports that Aussie carrier Telstra plans to ditch Sense entirely to get Gingerbread on its Desire handsets. For its part, Telstra is now echoing today's statement from HTC, saying the software is "in testing", and listing an August release window.
hopefully the testing will be done soon and the kernels on htc's website..i'm so excited and im not even a DEV!
well, let's wait and see whats coming out ;-)
Hello Guys,
since there was no date for the Desire HD ICS Update I asked the German HTC support if they have a specific date for the Update.
You can find the Answer in the attechment and for everyone who is not that into the German language here the translation:
Hello,
Thank you for your request related to your HTC Desire HD
We only have the confirmation that it will roll out this year. But there is no specific date when it will happen. Our experts predict, it wont be later than August and expect it more likely happen in May.
[Standart things about to contact them again and a link to survey]
Greetings
Juergen
HTC
Great news So they say May and August? Then I'd say it comes in June or July
I hope sooner rather then later, my DHD is starting to fall apart (Volume rocker could fall out any moment i feel, power button sometimes does not work, Scratches all over, Sim/SDcard case is falling off sometimes and the battery doesnt get better either ).
And my contract runs out in September so i hope i can still experience ICS on this device that has suited so well in the past 2 years. And it was such an amazing community here on XDA. Great fun, great roms and i learned so much about Android and stuff
I don't know why they even stated out August cause I did not even mentioned it in my original request to them
But since they said not later than august but expeted to be in May i would agree with you and say mid of June