Android 2.1 Update for HTC hero is postponed to April - Hero, G2 Touch General

http://www.i-newswire.com/htc-hero-to-get-android-2-1-update/26667 --> Says that the much awaited 2.1 update for HTC Hero is postponed to the month of April.. :-(
Please some one say this is wrong.. I m hitting their support site thrice a day.. (UK, Orange)

Makes sense with the impending release of the legend and with the fact that even the milestone has not yet had its 2.1 update.
The wait continues.
Edit: that article is just stupid anyway read the last paragraph....

Lennyuk said:
Makes sense with the impending release of the legend and with the fact that even the milestone has not yet had its 2.1 update.
The wait continues.
Edit: that article is just stupid anyway read the last paragraph....
Click to expand...
Click to collapse
hehe Nexus One is a HTC device so "never buying HTC devices again" but "Buying Nexus One" is kinda stupid
Although I must say, I would prefer Nexus One over the Desire just because I know Google will "always" make sure it'll get new software updates and the Desire updates will be postponed just like the Hero ones due to business agreements and SenseUI issues and more...

I have been using Legends n Eris's ROMS ported onto Hero, so far.. But all that I want is a stable 2.1 ROM from HTC.. Instead of releasing new phones like Legend (Which is just a metal upgrade for HTC Hero + 1GHz proc) they should have concentrated on releasing update for Hero which has a large customer base. And I even read somewhere that Both Sprint Hero n GSM Hero have won awards in their respective categories.. This aint happening..

harsha_aithal said:
http://www.i-newswire.com/htc-hero-to-get-android-2-1-update/26667 --> Says that the much awaited 2.1 update for HTC Hero is postponed to the month of April.. :-(
Please some one say this is wrong.. I m hitting their support site thrice a day.. (UK, Orange)
Click to expand...
Click to collapse
This isn't a press release - it's rumour and supposition, the same as all the rumour threads on this site.
It may well be that the update doesn't come until April, but this poorly written article isn't an official HTC missive and therefore should be treated as hearsay at best and a fabrication at worst.
Regards,
Dave

foxmeister said:
This isn't a press release - it's rumour and supposition, the same as all the rumour threads on this site.
It may well be that the update doesn't come until April, but this poorly written article isn't an official HTC missive and therefore should be treated as hearsay at best and a fabrication at worst.
Regards,
Dave
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=5903911#post5903911 -- This includes the official reply from HTC Customer Care person, who has clearly stated that updates are to be expected in Late April.
To get more on this, I myself has drafted a mail to HTC CC.. will post their reply once they come back to me.

Don´t bother, the shipped rom works wery well and with no MMS/GPS/Sound/ problems!
Read all the problems with coked rom´s on the net!!!
So I´m running on v1.5 until HTC release v2.1

waiting ?
Thank you HTC for 6 mounth waiting for nothing... Good hardware and diminished support!
Thank you for all Developers, for your time, your investment and your creativity.
Sorry for my english...

leffep said:
Don´t bother, the shipped rom works wery well and with no MMS/GPS/Sound/ problems!
Read all the problems with coked rom´s on the net!!!
So I´m running on v1.5 until HTC release v2.1
Click to expand...
Click to collapse
Thats your opinion, I am very happy running the custom 2.1 rom that I currently am and it has no issues at all (at least not for me)

Lennyuk said:
Thats your opinion, I am very happy running the custom 2.1 rom that I currently am and it has no issues at all (at least not for me)
Click to expand...
Click to collapse
I agree that the custom 2.1 ROM give us lot of options. Full credits to all developers. But I just didn find a stable ROM yet.. :-(

Latest reply from HTC Customer Care regarding 2.1 Update for HTC Hero
New Response From [ Anthony (UK - Ireland Support (Tech)) ]
Dear Customer,
We understand that now that a phone running Android OS 2.1 is available that you are excited to get an update for your Hero. We are still hard at work building Sense for this new version but we expect to have the upgrade finished and ready to go soon. Please understand that it takes time to customize any Android version to ensure you have the intuitive experience Sense provides, and we hope you can be patient for just a little while longer.
Kind Regards,
Anthony M
HTC
Customer Information
Name Harsha S
Telephone +91 9176665288
Email Address [email protected]
Country United Kingdom
Inquiry Information
Inquiry Type Technical Support
Inquiry Description Hi, I have been waiting for Android 2.1 Update for my HTC Hero from last 3 months. All that I have got is news of update being getting postponed. Recent one told me that the update is coming in "LATE APRIL". :-( Harsha S
Issue Date & Time
2010/03/17 10:05

I think that HTC should schedule two differents update for each android device, one with clean android OS and optimized drivers focused on specific hardware, and one with optimized senseUI and others HTC customizations... in that case, it could follow OS upgrade very fast and satisfy who want to be updated with OS, and then take all required time to optimize and develop custom UI...
anyway... it is exciting to test and try custom 2.1 roms and the developers here at xda are doing a great work!
but it is also frustrating to wait for HTC official update!

Yeah getting access to a new kernal would be nice

Is this update so important???
We can flash HERO with a good working port rom and we have 2.1
I do not see the problem haha

160bpm said:
Is this update so important???
We can flash HERO with a good working port rom and we have 2.1
I do not see the problem haha
Click to expand...
Click to collapse
Sure we have some nice 2.1 roms at the moment but they are inherently buggy with things that will definitely be fixed when we can lay our hands on an official rom things like battery life and 3d graphics.

harsha_aithal said:
http://forum.xda-developers.com/showthread.php?p=5903911#post5903911 -- This includes the official reply from HTC Customer Care person, who has clearly stated that updates are to be expected in Late April.
To get more on this, I myself has drafted a mail to HTC CC.. will post their reply once they come back to me.
Click to expand...
Click to collapse
I've seen that too! I've seen all the threads, and not one of them has an "official" date in it.
The simple fact of the matter is that HTC customer care do not have a clue. Take anything you read as coming from them with a large pinch of salt.
Regardless, this doesn't change the fact that the "press release" you linked to is clearly not an official HTC statement.
Regards,
dave

What!?
Ok so this has pi**ed me off. I have been waiting for the 2.1 official update to be released now for a LONG time - the issue really is that it was "meant" to come around about now (mid March). It's the fact that it's seeming been pushed back and now artificially put on hold because they don't want to affect the freaking Leg-end. I'd much rather they just announced the update wil be available on a specific date - 23rd July for e.g. and then if it's early its a bonus. They must be aware/accept that Android users are going to be more tech-savvy than most and will therefore not appreciate being jerked around and left in the lurch while users of other Android handsets have 2.1 already and have for a while now = no real technical reason for the delay as far as I'm concerned.
Having said all the above - what do HTC care? If someone from HTC reads these forums then the above is my 2 cents and I think they would create a lot of GOODwill instead of resentment if they were more transparent with their customers. I'm seriously doubting whether to buy HTC or HTC made again because I *like* to be up-to-date with functionalities etc. A platform like Android was *made* to be upgradeable and improved upon and this is a clear case of HTC's beuracracy getting in the way of their customer service. They don't have to do jack sh*t for their customers though because of course once you've bought a phone you're usually locked in - but they sure as hell could learn a thing or two about engendering customer appreciation and loyalty.
So there will be people out there who think "What's the problem?! Your phone runs fine!" Well if you're asking that question then you're probably not reading this forum in the first place because then why would you have any interest in phone OS development and all the joys it brings.
I hope this report is wrong. I hope the ROM comes very soon because I guarantee HTC (not that they care) that delaying it much longer will do quite a lot to put people off their SenseUI phones and HTC in general. Apple is due to release 4.0 soon and Microsoft is about to unleash Winmo7 series so it's not like there's a lack of competition.
You all know what i MEAN - even if i didn't say it right!
I haven't yet found a single 2.1 rom that is stable enough to use daily and that includes my respect and reverence for the talent and hard work that goes into making these cooked roms.
Ola!

harsha_aithal said:
New Response From [ Anthony (UK - Ireland Support (Tech)) ]
Dear Customer,
We understand that now that a phone running Android OS 2.1 is available that you are excited to get an update for your Hero. We are still hard at work building Sense for this new version but we expect to have the upgrade finished and ready to go soon. Please understand that it takes time to customize any Android version to ensure you have the intuitive experience Sense provides, and we hope you can be patient for just a little while longer.
Kind Regards,
Anthony M
HTC
Customer Information
Click to expand...
Click to collapse
OT: Handy tip! You *really* want to edit that post to remove your personal information!
Canned reply that we've seen before! This just goes to prove what I just said about the HTC CC staff.
We are still hard at work building Sense for this new version
Click to expand...
Click to collapse
Except for the fact that the Legend and the Desire *prove* that Sense for 2.1 is already complete! Even if you can't buy one off the shelf today, if they are going to be available at the end of this month, they are already built, boxed, and probably with retailers right now.
Regards,
Dave

Unless they need to make some changes for the hero that we haven't considered?
Can't think what though

What's wrong with 1.5?
Why is everyone so desperate to get 2.1 on their Hero. The 1.5 ROM works very well for me anyway and I don't have any battery or any other problems.
I've tried all the various 2.1 ROMs on this board and while they are very well done I haven't found any to have the battery life of 1.5 so have always reverted back to the shipped ROM.
Now if 1.5 was full of bugs then I could understand all the fuss. As it's not - I can't.
Don't get me wrong I shall upgrade to 2.1 as soon as it's released I just can't understand the rush.
Is there some "must have" facility that I'm missing on the 2.1 ROM?

Related

2.1 ROM coming mid march, pink hero 15 feb.

Although it is still not the updating time, at least we will find out when we can get the officail hero 2.1 rom.
Here is the link for this news
www (dot) plurk (dot) com / HTCHERO
Sorry it is in Chinese.
Mod edit:
tweakers is quoting this site:
http://www.whizpr.nl/persberichten/6679
run it through google if your not dutch
in short, in march the 2.1 update and a pink version of the hero will be coming Feb. 15
also some free widgets from HTC via Android Market like Parkingtimer, Translator and ringtone-widget.
Ran it through google translate and didn't get far, a lot of the page is in flash
What does it say exactly?
What does it say??????????
yeah sure.
Probably just old news anyway
The important part says:
Hero Upgrade Android 2.1 version of the schedule will be announced next week.
Click to expand...
Click to collapse
However, I've no idea how "official" this is supposed to be. However, from translating some of the other plurks, it does look like some of them could be official releases from HTC.
Regards,
Dave
foxmeister said:
The important part says:
However, I've no idea how "official" this is supposed to be. However, from translating some of the other plurks, it does look like some of them could be official releases from HTC.
Regards,
Dave
Click to expand...
Click to collapse
Interesting
I've got a feeling it will only be out in April. i think this because HTC are releasing new handsets at the end of march?.. so i think they will only release 2.1 for hero after they are out to stop people taking the cheap way out and just buying a hero with the new software rather than the new handsets maybe??
It is saying that HTC will most probably revealed when Hero can upgrade to And 2.1.
However, they are still unsure whether to let HTC Magic and Tattoo To get the same upgrade.
Rest are mostly users of the 2 not confirmed models users grumbling.
joopsg said:
It is saying that HTC will most probably revealed when Hero can upgrade to And 2.1.
However, they are still unsure whether to let HTC Magic and Tattoo To get the same upgrade.
Rest are mostly users of the 2 not confirmed models users grumbling.
Click to expand...
Click to collapse
magic geted a new update last days.. 1.5 with sense ...
so if they update the old magic.. i think we will get an update for us hero to...
but.. hey..
they really want old phones with new software? 2.1 ?
i dont think so..
Probably going to be announced in MWC
Rogers Canada have already said that magic users will be getting a 2.1 upgrade. If they get it so will hero owners.
The old donkey and carrot analogy spring to mind as far as updates from HTC go.
I'll believe it when I'm installing it on my phone
2.1 comes in march HTC said in a press report with some new widgets like the Friendstream-widget.
Conduction said:
2.1 comes in march HTC said in a press report with some new widgets like the Friendstream-widget.
Click to expand...
Click to collapse
Link?
10char
hxxp://tweakers.net/nieuws/65478/htc-geeft-hero-medio-maart-update-naar-android-21.html It's a dutch forum however but you can put the link in Google translate. There will also be a pink version of the Hero available at 15 februari according to that source.
Go to Tweakers.net and read the article which is posted on 16:48 (I can't post links)
Thanks guys
tweakers is quoting this site:
http://www.whizpr.nl/persberichten/6679
run it through google if your not dutch
in short, in march the 2.1 update and a pink version of the hero will be coming Feb. 15
also some free widgets from HTC via Android Market like Parkingtimer, Translator and ringtone-widget.
New ROM Hero should be available
According to a Dutch site, Mobilyz.com, the new Hero ROM should be released. The only thing is that I cannot find the ROM.
The article can be found here:
http://www.mobilyz.com/nieuws/besturingssystemen/31989/htc-kondigt-update-naar-android-2-1-aan-voor-htc-hero/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed:+Pocketinfo+(Pocketinfo+-+RSS+feed)&utm_content=Google+International
Maybe you have more luck

Waiting for the official 2.1 rom almost drive me crazy!

lots of apps can not run on the 1.5 rom,1.6 rom does not support HSDPA well, meanwhile there is no such official annoucement can confirm whether the magic will be updated to 2.1 or hell not!!!
what the ...!!!
Rogers has long time ago told that their 32A is going to get the 2.1 treatment by mid-summer, and that should quickly give all other rootede 32A an B's the same
cagra said:
Rogers has long time ago told that their 32A is going to get the 2.1 treatment by mid-summer, and that should quickly give all other rootede 32A an B's the same
Click to expand...
Click to collapse
Means if Rogers keep his words, it will be only two months to wait? But how can that happen? HTC always tell us that have no plan to upgrade the magic...
xyq105113 said:
Means if Rogers keep his words, it will be only two months to wait? But how can that happen? HTC always tell us that have no plan to upgrade the magic...
Click to expand...
Click to collapse
That's wrong.
xyq105113 said:
Means if Rogers keep his words, it will be only two months to wait? But how can that happen? HTC always tell us that have no plan to upgrade the magic...
Click to expand...
Click to collapse
Link me to where you see that. I've never heard of that. If it's assumptions, then stop it.
View attachment 300094words in red block mean:"Google had confirmed hero will upgrade to 2.1, but there is no such plan for magic, sorry
xyq105113 said:
View attachment 300094words in red block mean:"Google had confirmed hero will upgrade to 2.1, but there is no such plan for magic, sorry
Click to expand...
Click to collapse
Wrong Again.
http://twitter.com/htc/status/9309192395
Straight from HTC
@xyq105113: Please get your facts straight and your charm polished.
First of all: if you never been promised a 2.1 update for your magic i don't see what this complain is about. What will be next? That you want the 3.0 as soon as that will be released. You can't expect that old hardware will support or get updated software just be happy if you do.
Another thing is: welcome to xda developers who actually makes this update possible for you already unless you got an unhacked spl. If that's your problem then maybe a little research before buying or updating official software would have been a good idea.
My guess is that since HTC already announced update for the Hero and for the Rogers magic it will most probably come to all non-google branded magics.
But again i don't get why everyone got that attitude cause they haven't got any updates for their older mobiles.
There is several reasons for not giving updates to everyone.
1) More sales.
2) Less work making new drivers
3) Less support cases cause of people who can't figure out how to update.
4) Less phone replaced cause of people ****ing up under update.
5) Did i mention more sales ?
ronni.rasmussen said:
@xyq105113: Please get your facts straight and your charm polished.
First of all: if you never been promised a 2.1 update for your magic i don't see what this complain is about. What will be next? That you want the 3.0 as soon as that will be released. You can't expect that old hardware will support or get updated software just be happy if you do.
Another thing is: welcome to xda developers who actually makes this update possible for you already unless you got an unhacked spl. If that's your problem then maybe a little research before buying or updating official software would have been a good idea.
My guess is that since HTC already announced update for the Hero and for the Rogers magic it will most probably come to all non-google branded magics.
But again i don't get why everyone got that attitude cause they haven't got any updates for their older mobiles.
There is several reasons for not giving updates to everyone.
1) More sales.
2) Less work making new drivers
3) Less support cases cause of people who can't figure out how to update.
4) Less phone replaced cause of people ****ing up under update.
5) Did i mention more sales ?
Click to expand...
Click to collapse
thank u for explaining, but there are still several bugs in those roms, right?
Plus since magic been published did htc ever update our magic once? Even Tatto have its 1.6 sense UI rom, why not update our magic, due to magic is still for sell, it seems no reason not to update magic. What I want is just a official 2.1 rom for my magic after this long time since 2.1 been published.
P.S. I do not consider my magic as a too old hardware to be updated, my BB 8320 still get new roms........
xyq105113 said:
thank u for explaining, but there are still several bugs in those roms, right?
Plus since magic been published did htc ever update our magic once? Even Tatto have its 1.6 sense UI rom, why not update our magic, due to magic is still for sell, it seems no reason not to update magic. What I want is just a official 2.1 rom for my magic after this long time since 2.1 been published.
P.S. I do not consider my magic as a too old hardware to be updated, my BB 8320 still get new roms........
Click to expand...
Click to collapse
Many countries got an update for their magic just not an android update but update with Sense and Android market for those without. Think we all would love an official update with the new Sense and Android 2.1 for easy rom cooking to Magic. But i would think twice before updating the RUU if it comes, cause it might be impossible for root it for a while after if it will ever be possible after that update. I wouldn't consider it old yet either and hoping for the update as well. But i'm just happy that i got xda where i can get most of the things i need. But the mobile industry is moving really fast at the moment and i think that HTC decided to put focus on getting market share instead of pleasing their existing customers. Then we can discuss what the smartest move is in this case, but somehow i think HTC know what they are doing at the moment. But again i actually think that non-google branded HTC magics might get the update now that its official that Hero and Rogers magic does, cause with that done it wont require much work to release it for the rest of us.
But maybe they wont cause of the reasons i mentioned last post for not giving us the update. For now we can only hope, and enjoy the work the developers does for us to make it possible to have a good and stable HTC sense rom running Android 2.1
http://androidandme.com/2010/01/phones/t-mobile-mytouch-3g-users-to-get-android-2-1-this-spring/ look at this
as long as i'm using 32a, regardless of any carrier, will i be able to use that official rom on any htc magic 32a?
http://www.androidspin.com/2010/02/...ive-android-2-1-but-some-will-require-a-wipe/
All US android phones to receive android 2.1.
HSPA has nothing to do with ROM version. It's a setting in build.prop. I have HSDPA and HSUPA working on Donut, as do many other people. It's on by default in CyanogenMod and probably some others.
Look in this thread for how: http://forum.xda-developers.com/showthread.php?t=595108
are we another day closer to 2.1?

[Q] official htc tattoo android 2.1

is this ever going to happen ? i know there were some rumours going on in march , saying tattoo will get the taste of 2.1 ... everyone said then than tattoo is going to get an update from 1.6 but nothing happened. is there ever going to be an official version of android 2.1 for tattoo ? thx
Give up the hope for an 2.1 update.
There were rumors. But they were nothing more than rumors.
This question was asked and discussed enough in different threads and the most threads came to the conclusion that we shouldn't wait for HTC to give us official 2.1
don't wait for that
sell your tattoo buy wildfire
yatin kumar said:
don't wait for that
sell your tattoo buy wildfire
Click to expand...
Click to collapse
and get disappointed again
If you dont want to get disappointed buy a HTC Desire Z
.. and exactly this is htcs strategy. Release no updates for old/low-end devices, so the customer hast to buy a new one, if he wants new software.
It wold be very nice, if they would open the 1.6 cam(fm,..)-drivers to us. So they could be ported to 2.2. But then everyone had a great phone and no one would buy a new/expensive one.
Next time I buy a device, i will think about, if I buy a htc or not, but the other companies do not much better.
greetz hanzsp4m
agreed. hopes for an update for tattoo are futile. Even Eris won't get updates anymore and it's a way newer device. we have a great community, we don't need HTC(except for the cam driver ).
tattoo will no more
greetz hanzsp4m is right
HTC don't want tattoo more
in India they promoting wildfire
shopkeepers suggesting buy wildfire ( hero almost same spec available at higher cost 1/3 more) wildfire don't disappoint you at tattoo price
they should discontinue tattoo
That sounds bad, hope your wrong.
yatin kumar said:
greetz hanzsp4m is right
HTC don't want tattoo more
in India they promoting wildfire
shopkeepers suggesting buy wildfire ( hero almost same spec available at higher cost 1/3 more) wildfire don't disappoint you at tattoo price
they should discontinue tattoo
Click to expand...
Click to collapse
ph91ctl said:
That sounds bad, hope your wrong.
Click to expand...
Click to collapse
hi
as far as India is concerned hes right the tattoo is end of life and HTC is promoting wild fire i dont think were gona get any update but dont worry we have some great developers and very soon well have what we want
for example i also have a jade(its a WM Phone) never got any update but i have been using WM6.5 for a very very long time and im quite happy with the same
so done worry guys well get a fully working cooked 2.2 rom soom for our tattoo
thanks
hari
share cam and fm drivers
Does anyone tried to ask HTC developers for cam/FM kern modules? If rom cooking is legal thing (isn't it?), then they maybe share those modules for a discounted device. Maybe need enough ppl to ask.
Or just try unofficial way, by getting contact to one of the developers.
Personally i don't wanna sell my tattoo. I like it, however that upgrade is really need (ofc with working cam/fm).
Well i sent message to htc to ask them if there will be any update for tattoo and here is their answer
Dear Mr. Tino,
Thank you for contacting us,
Kindly be informed that for the time being there’s no information regarding any future upgrade for the HTC Tattoo, you can, however, visit the HTC website from time to time to keep track of any released software.
Please note that you can contact us via support line.
HTC Team
htc update
And I've got this mail from HTC:
Currently there is no plan to upgrade your phone to Android 2.1. The result of our analysis showed that an upgrade
to your phone may impact the user experience and we ultimately decided that an upgrade was not recommended.
Your phone will still receive support, and we thank you for your patience and understanding.
hanzsp4m said:
.. and exactly this is htcs strategy. Release no updates for old/low-end devices, so the customer hast to buy a new one, if he wants new software.
It wold be very nice, if they would open the 1.6 cam(fm,..)-drivers to us. So they could be ported to 2.2. But then everyone had a great phone and no one would buy a new/expensive one.
Next time I buy a device, i will think about, if I buy a htc or not, but the other companies do not much better.
greetz hanzsp4m
Click to expand...
Click to collapse
Nothing to add!
mobas
yatin kumar said:
greetz hanzsp4m is right
HTC don't want tattoo more
in India they promoting wildfire
shopkeepers suggesting buy wildfire ( hero almost same spec available at higher cost 1/3 more) wildfire don't disappoint you at tattoo price
they should discontinue tattoo
Click to expand...
Click to collapse
Back in June I purchased Tattoo believing Roumors.. here in India the retailers too promised me that HTC is coming up with updates. I purchased it and got rid of it within the first month. Purchased the Desire and the very same day 2.2 update was available
When HTC came up with Desire HD and new Sense UI I knew HTC would do exactly the same to Desire as it had done to its other phone. Desire Z and Desire have almost all the same specs infact Z has slower processor. But HTC has so far not released a comment if Desire will get the upgrade.
Long story cut short.. when HTC launches new phones it conviniently forgets to serve old customers.. but who the hell cares as long there is XDA team.. I am running RCMixHD v.14 on my desire and really dont care if HTC will provide an official update.
So all my friends using Tattoo just give up the hope of 2.1 from HTC. Root your phone and flash a custom ROM and dont complain if u brick ur phone
Good Luck.
---------------------------------------------------
AMOLED Desire HBOOT 0.93 S-ON
Radio: 32.49.00.32U_5.11.05.27
Recovery: Clockworkmod 2.5.0.7.
ROM: RCMixHD v0.14b
dimitars84 said:
And I've got this mail from HTC:
Currently there is no plan to upgrade your phone to Android 2.1. The result of our analysis showed that an upgrade
to your phone may impact the user experience and we ultimately decided that an upgrade was not recommended.
Your phone will still receive support, and we thank you for your patience and understanding.
Click to expand...
Click to collapse
maybe they have problems with camera too on 2.2??
I couldn't care less about HTC giving the Tattoo an update, but they could at least have helped giving us a working camera!
Stunned by htc Support
I've contacted HTC Support for Tattoo upgrade and they promised me that their technical team is working on it "very closely" but release plan is not available. I contacted them quite a few times now... and really stunned by their idiotic answers...
I've posted my conversation with them on a blog stunnedbyhtcsupport[dot]wordpress[dot]com [I couldn't post the link as I'm a new user] (You can visit my homepage)
You can see how stupid answers they are providing to their customers...
I've given up all hopes for any official support for Tattoo now and I've purchased a Motorola android device. Will never come back to HTC.
cmpk.mj8 said:
I've posted my conversation with them on a blog stunnedbyhtcsupport[dot]wordpress[dot]com [I couldn't post the link as I'm a new user] (You can visit my homepage)
Click to expand...
Click to collapse
Really HTC support is crap...
HTC ignores its user
Thanks to HTC. Such ignorance can not be overlooked. I had a similar experience with Nokia. Now I will bought a Samsung, I'll see if they are more honest.

When will Gingerbread hit DHD?

OK, this question is ought to show up at some point:
Nexus One will be getting Gingerbread over the next few days - What about DHD?
I know it typically takes HTC a good few month to adapt new version of andriod, but for a sparkling new flagship device to have an obsolete OS before its publicly available in large quantity, its a bit silly.
It should be, and there should be no reason why it shouldn't
HTC is usually the one that updates most of their phones early compared to Sony Ericsson or Samsung
At a wild guess it will be Q1 next year.
At any rate there is nothing wrong with the DHD shipping os. If gingerbread will bring some new features then all good but since I don't have those features now I don't miss them
I have not noticed any bugs, instability, or lag in the DHD either.
I guess what I'm saying is that I'm happy to wait. After using sense ui I find AOSP android to be a little too bland for my tastes, so I certainly won't be switching back to my Nexus One as my daily phone just because of Gingerbread.
Just read in a couple of places that Htc people have confirmed that the Desire HD is going to be updated with gingerbread. Just mailed them asking for an exact date though i think they will provide me with a very vague answer.....just hoping the update comes sooner than i think it is going to...
Just got a reply from htc ... as expected
With regards to your reply,
Kindly note that we cannot comment on speculation or rumor, but we’re excited about our upcoming products and encourage you to visit htc.com for more information.
For more support information, you can contact us by phone: +20-238-272-843
http://www.htc.com/www/support.aspx or you can go to:
http://www.htc.com/mea-en/selectcountry.aspx, select your country and then click on the Support tab.
Thank you once again for your continued patronage.
Sincerely,
Hasnaa
HTC
this is their official reply from the HTC UK fastbook account
We are excited about the OS update coming for Android, and will definitely have some phones running this OS, we do not have a specific timeframe for new phones or updates at this time. Please stay tuned though.
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Click to collapse

Update on Desire Z getting official GB ....

this is the transcipt of chat between a guy named Hemant Tailor and HTC customer service UK. he posted on the HTC uk wall... im just copy pasting here....
Hemant Tailor
Conversation with HTC UK support on chat...not looking good for 2.3 update on Desire Z:-
Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
You are currently at position number 4 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You are currently at position number 4 in the queue.
You have been connected to Georgina.
Georgina: Hi hemant, thank you for contacting HTC Support.
hemant tailor: hi gina
Georgina: Currently we do not have a date for when this is going to be released
hemant tailor: i thought it was gonna be by the end of the month
hemant tailor: ....
Georgina: We do not know
Georgina: when we do we will inform all customers
hemant tailor: is scheduled for the desire z
hemant tailor: will the desire z get the 2.3 GB update???
Georgina: it will we just do not know when
hemant tailor: Not impressed.....bye
Georgina: Thank you for contacting us, I hope you have a great day
guys we are just **** out of luck.... all HTC care about is to kiss sprint customers ass... nothing else.... providing updates to Evo Evo 3D and Merge... thats their world... all the other ppl dont matter
Edit: just did live chat myself.... here it is....
Ian: Hi Muneeb, thank you for contacting HTC Support. How may I help you today?
Muneeb : hello
Muneeb : i want to know when should we expect gingerbread update for desire Z
Ian: The update to 2.3 should be available later this year.
Muneeb : previously it was told that the desire Z should get update before end of june . that no longer holds true correct?
Ian: I apologise I am unable to confirm this, I would advise you to look on our website for any updates as to when this is released.
Muneeb : okay.
Eh, I'm a bit more optimistic. These days, updates and such hardly ever come out at the planned release date. It makes sense from their standpoint to upgrade other phones too. There are so many more people on the Evo than on the G2/DZ for example, so it makes sense to upgrade the devices with the most users. Even if we don't get it officially or it doesn't come for a long time, we will still get custom ROMs with the updates.
the Dev community is the only reason im still using my desire Z . but this is definitively my last HTC device for sure..... i rather go with a developer edition phone (nexus series) next time.. or get myself nokia powered windows phone 7....(if they bring out some really really sweet hardware like the Sea Ray)
I can't live without the HTC Dialer. I like the Mail app much better too than stock. And there is massive dev support; I don't really see a downside to a HTC phone.
I am happily running Virtuous Unity 1.26 and its pretty near perfect!
You think HTC is bad with updates? Good luck with any other brand, much much worse.
Sent from my HTC Desire Z
slapshot30 said:
You think HTC is bad with updates? Good luck with any other brand, much much worse.
Sent from my HTC Desire Z
Click to expand...
Click to collapse
Not to mention that HTC don't seem to tell the customer service anything regarding future updates. This has happened time again.
Ps, I've also had the "updates from other brands" rant many a time.. HTC are one of the better ones.
This is a bit of a letdown, but I know we'll get some nice ROMs for the Desire Z, so I'm not that worried.
Is it true that, from a developers point of view, being able to use an official HTC gingerbread rom will make for a much more stable foundation for future custom roms? That's always been the main reason why I've been hoping HTC release this update even though we currently have custom gingerbread roms.
Actually i am starting to lose faith about Htc's software division.
I credit them for making incredibly good phones, but their software division seems not to be the best. For example: They said on their Facebook page that they had abandoned the work on getting 2.3 on the old Desire, and when alot of people (including me) commented on that post about that people at XDA-Developers had gotten 2.3 to work on the old Desire several months ago, then Htc went out with "We WILL release 2.3 for the Desire, we started working on it again"
That made me doubt their competence in the software area...
and also i read that: Htc are only obliged to send out OTA updates the first 18 months after a product is released, so if the model you bought is more than 18 months, then you shouldn't be so sure to get any updates at all =/
btw, why wait for an official 2.3 when there is several good working 2.3 roms here at xda?

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