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I need to go about returning my 8125 to warranty exchange. Problem is, I did not purchase the phone, rather bought it brand new off of someone else. (who bought it from cingular) The other person is unwilling to do the exchange. Excluding the issue of the reasons for the exchange, and any physical damage (there is only scratches) could I do a warranty exchange without the involvement of the seller? I plan to say the phone keeps freezing. Worked with my razr.
Also, I flashed the phone to a new rom, will this void the warranty? Do i have to flash back to summiter's stock rom? Thanks a lot.
1) Normally Cingular's gonna want some sort of proof of purchase. Since the phone's not been out more than a year though you might be lucky on that point.
2) It had better have the STOCK ROM (not summiter's not Mr. Clean not anything custom, STOCK) before you send it in. Otherwise they're gonna know you messed with it.
where can i get the stock rom
Well according to this link http://www.htcwizardweb.net/node/161 one of the ROM's available from Summiter is infact the original ROM. Summiter must have backed it up before starting to play with it, I guess.
If the rom is still a cingular rom will not void warranty.
If not -
This is the stock rom ftp://[email protected]/Wizard/Roms/Cingular/Cingular_RUU_1.8.11.1.WWE.ship.exe
If the device is supercid unlocked then do a simple downgrade - if not you will have to go down this path. http://forum.xda-developers.com/viewtopic.php?t=47848
This sucks
I have the same problem got it brand new on ebay everything was wrapped in original box including the sim card. the touch screen is having issues the bottom part wont' do anything. tried to call cingular the would not help .. i explained that i am a cingular customer but i have the phone so i can use it on a data plan with t mobile and they would not help at all told me that if i didn't get the item from them or their authorized seller they will not help. I have been on the phone wiht HTC america a total of 4 hours back and forth and they won't help. look sell it on ebay...... and call it a day. I will never purchase another cingular branded phone. thinking of switching to tmobile but their service sucks. sprint out of the question i have too many unlocked phones big investment and i refuse to be locked to one phone using sprint or veriozon. the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's they tricked me inot migrating my good at&t plan they told me that i had 15 days to decide and i can cancel but when i asked for my at&t plan they tell me some story about they don't have th plans anymore. I still have th at&t sim so what give the whole think sucks. lets move to europe
Did you tell them you didn't buy it from them? I've done several exchanges and they have never asked me that. They just ask for the IMEI number (which identifies it as a Cingular phone and the model) and then process the exchange. Whatever you do, do NOT volunteer the fact that you got it elsewhere and you should be OK, but yes return it with the stock ROM
stock rom
you mean i can go to the store without a reciep and get a replacement
Re: This sucks
alynch75 said:
the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's
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Click to collapse
Now this is a logical fallacy. Have you even bothered to price the cost of a Wizard in the UK? If they were priced the way you say, you'd be paying a whole lot more for them. Retail price on an unlocked Wizard is between $600 and $700 USD. Retail price on a locked unit (ie, just walk into a store in the US and buy it straight out) is $450. With a contract from either T-Mobile or Cingular you can get them from $0-$100.
When you buy used on eBay you always take a risk. Without a proof of purchase, the store/carrier is really under no obligation to warranty the phone for you. Sure, many times they will but it is silly to assume that they have to do it. If you wanted that level of service you would have bought from the store in the first place. Nothing says you can't walk into a retailer, buy a phone and not get a contract.
If you've got a defective phone you really should be taking it up with the guy who sold it to you on eBay as fully working.
hello wait a minute
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.
Just giving someone an IMEI number should not cause a boot failure by itself, however the simply fact that he asked for it is somewhat suspect as there is no legit reason for a seller to need to ask a buyer for the IMEI number of a phone after it has been sold.
I'm not saying this is your case, but the first thing that pops to mind is insurance fraud. A popular eBay scam right now is to sign up for phone service and get an expensive phone for free. The person in question will also get phone insurance. Then they put the phone up for sale and collect the cash, while at the same time reporting it to the carrier as lost or stolen. The phone then gets replaced and they have both cash in hand as well as a new phone.
In much of the world (ie all over Europe) this doesn't work well as IMEI blocking has been implemented by the carriers there. If a phone is reported lost or stolen the IMEI is added to a database and none of the cooperating networks will allow it to register. In the US this hasn't happened yet on the GSM networks. With the CDMA networks they tie to the ESN on the phone and will block a lost or stolen phone (as well as one with an outstanding balance).
Regardless, had the IMEI been blocked by the carrier, you would not be able to make calls but the Wizard should still boot up and function as a PDA. Of course, if the seller was trying to pull insurance fraud that would explain why he asked for the IMEI and is now ignoring you. It would be rather simple for the seller to do a warranty exchange with Cingular on your behalf, but if the phone was reported lost or stolen he wouldn't exactly want to be phoning up Cingular and asking them to service the phone.
Just some idle speculation.
Re: hello wait a minute
alynch75 said:
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.
Click to expand...
Click to collapse
I believe that you should contact EBay or Paypal and your credit card number to put the case on the dispute...let them know that the item not in working condition as they advertise. You may spent a lot of effort and time for it but at least..... this will make the seller to contact you and deal with you again.
Format has failed
I was able to flash the rom. The flashed completed but it still freezes at the start up screen it says the following:
IPL 2.25
SPL 2.25
GSM 02.25.11
OS 2.25.11.1
its stuck onthe Cingular logo screen. When I try to do a hard reset it give the error message
format has failed.....
Can this device be saved?
Sounds like it is having trouble initializing a section of the flash. My guess is that there's a bad flash chip on there. If I ever saw that on my Wizard I'd be on the phone asking for a warranty replacement.
How do i get the replacemente
How do I get the replacement. I got it off Ebay. Will HTC give me a replacement if so please send me a number where I can contact them.
update of my situation
Well still no reply from the seller so I called the credit card company and dispute the charge. i have copies of the guys ad... and copies of the rude emails he sent me. The credit card company told me just hold on to the defective phone and the emails and they will take care of it.. Apparantly the seller was working from a Post office box he was pay apal verified. I just hope no one else falls victim to this guy.
Re: stock rom
alynch75 said:
you mean i can go to the store without a reciep and get a replacement
Click to expand...
Click to collapse
No. Do it online or through the phone. (Online is easiest)
I am an AT&T customer that uses-- used a rooted G1 from eBay. I called HTC, and they told me the manufacturer warranties on the G1 ended last month.
How likely is it that I could convince someone at the local T-mobile store to help me with a replacement?
I'm assuming not at all likely, but I've read stranger things here on xda. I'm imagining they have the phone's IMEI tied to some grand customer database to show that I'm just some bum with a G1. I do have a friend with T-mobile (and a G1), but if it is tied to the IMEI, they wouldn't just take my phone from her if I paid her?
I'm really not looking forward to buying a whole new phone, but I have accepted that this is probably my only option, so please don't flame too thoroughly.
(I did several searches, but almost none were relevant to AT&T/eBay return combo. Unless I just suck at searching.)
You are right, you have 0 chance of T-Mobile swapping or doing anything at all.
how did it break?
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
I sent them one that was previously rooted and obviously had been torn apart- no moisture sticker even. Told them I got it that way on Craigslist. Didnt cost me a dime besides shipping (Priority Mail $5) and time. HTC direct rules IMO.
The Triage fee is for them to diagnose it, and is only charged if you are out of warranty, or if it is your fault. The fee also includes return shipping.
I spoke to a rep, and when I gave her the S/N she said it expired on 12.25.9. I'm not sure where she was getting the date considering I bought the phone in May, but it definitely wasn't 15 months. I can't imagine the phone was already 6 months old when I bought it unless it was just sitting in a warehouse somewhere.
I had another idea though. Possibly stupid, but possibly genius, too?
What if I went to T-mo, and bought a phone without a plan. Then switched the motherboards and got a replacement for the broken one. Then I could returned the new one? Is this mad?
Not only is it mad, it would be really obvious what you did since all those void stickers would be removed in the process, as well when found out there would be hell to pay on your end for trying to fraudulantly switch devices like that. As well, the mother board has the serial # on it both physically and electronically, and this can't be changed.
Ah. I guess the good old G1 is going into a drawer somewhere until one day (hopefully) it can be un-bricked.
Since I have to buy a new phone anyway now, would anyone care to throw in their two cents for the Cliq or the X1a as a replacement Android phone under 300 without contract?
You could also get a used G1 off eBay in great condition for about $200. I got mine in perfect like new condition for $200 back in Septemeber, when I was looking they were going typically for about $225-$250 in that condition, but I waited for the best deal(took about a week of watching to get the deal I did). I would assume with the Nexus One coming out and being post X-Mas season, prices are down a bit, but will likely go back up a little come February when tax season starts.
Keep an eye out for a cracked g1 or one with other problems, then re-use the board. I see them on CL for $40-60 regularly (although none right now).
I would talk to HTC and tell them where you bought it and when, it helps if you have the transaction recorded! You should be able to convince them to cover it if you have enough proof. Nothing wrong with using the truth to your advantage.
Depending on where you live, you can find a good number of people selling their G1 on craigslist. I got bored and just did a search now.
$70 w/o battery or cover (sounds sketchy).. $100 in good condition.. $200 unlocked. Seems like the average is $150 around here.
I got mine for 100 brand new shipped from tmobile! The person didn't want it as they got a new phone so you may get lucky and get a brand new one for a real cheap price
I bought a cracked G1 on ebay for ~90USD. I found 2 within 100mi on craigslist, but both were scooped up by someone else within the first hour of being on the list.
I followed the step-by-step guide here to swap the phones' guts and now I have a locked (but not bricked) phone, and a dud.
Maybe I can still fetch a few bucks for the bricked, cracked (screen) phone.
With the Nexus out now I bet quite a few early adopters like me are switching. I got a msg from my buddy today saying once his Nexus arrives the G1 is for sale. He wants $100 for it, pretty average price around here for a working, but not mint, G1
aceo07 said:
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
Click to expand...
Click to collapse
Correction, TMobile will not support you, even if you bought a phone from them.
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
EDIT: Let me put it this way, for all those who don't understand...If Sprint guaranteed me a new phone when there's availability, that would be 100% fine with me, this is not the case, they want to send me a re-certified phone right after I just bought one brand new!
EDIT #2: Here's my logic...the phone is provided by Sprint (to Radioshack), Sprint pays a spiff (to Radioshack), my service is through Sprint (which is paying off the phone), and my contract is through Sprint.
Why does the fact that I bought it at Radioshack even matter!? Sprint is at the core of all of this.
It's like saying a have a 1 year warranty on an Sharp TV that Sears sold me and trying to take care of it through Sears...after that 30 days it's not Sears' problem. The service through Sprint is ongoing and this phone is part of it, how is Sprint not responsible?
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
lol wow lets give baby what he wants....
Neotelos_com said:
So here's the deal, since I got my Evo the back cover hasn't fit properly - I don't mind too much so I placed a small sheet of paper which gave the back the proper curve and fixed it.
But now I've got a new issue starting to appear - The screen coming loose towards the bottom!
My friend got an Evo and his is flawless, why should I suffer from pre-ordering!?
I work in Chicago, and naturally I went to a Radioshack close to where I actually live - no Evo's, can't help me.
I call Sprint, they tell me go to where I bought it or all the can do is sent me a re-certified phone - that's bull****, the phone is brand new & not even two weeks old yet.
I go to the Radioshack where I bought it - No Evo's, all they can do is call me when one comes in. Also claim they haven't been sent any since launch.
So here it is, I'm a new Sprint customer who just switched from Verizon and they are already leaving me dry. I've got 30 days to cancel all this, yet they don't seem to care enough to get me a new phone.
My phone is brand new and defective, how the hell does Sprint think they can send me some re-certified model!?
Do they have some deal where if they don't send phones back to HTC they get a discount? I mean seriously, if this phone isn't under a manufacturer's warranty against defects it damn well should be!
This also doesn't cover the fact when I preordered, Radioshack told me there was no $10 data fee - not to mention failed to tell me about activation fees and Sprint surcharges!
I asked about it, almost insisting they could be wrong, yet they kept reassuring me there was no charge. I put $50 down on a non-refundable gift card to pre-order, bull**** they didn't know/disclose all costs when I asked! (Their disclosure of costs was "taxes")
If I don't get my NEW phone before 29 days, I will cancel the whole thing and rant anywhere and everywhere until I am heard!
Click to expand...
Click to collapse
My situation is similar. I planned on switching from AT&T to Sprint, however, now, I don't know what to do. I have two defective EVOs, bought from Best Buy, and I have called every Best Buy in a 1 hour driving radius from my home in order to locate one (5 or 6 of them), none had any AND they refused to even take down my information to call me when they came in. Basically, they just told me to screw off. I am free to call back whenever I want to check, but they refuse to hold it in store even if I find one. Apparently it's a first come first serve basis, since they already have my money, what do they care?
Best Buy told me to use my warranty, Sprint won't do me any good because I don't want a recertified phone, as mine isn't even two weeks old yet.
And it's sad, because I really like my Sprint service, but I don't have time to screw around driving all over the face of the planet, escalating issues, etc. I just want two working phones, and that's all. I don't want credits, I don't want freebies. I'll even buy two new screen protectors with my own money.
But, 30 days is fast approaching, and once that mark hits they're no longer liable to care at all about my issues, and I have a feeling that's just what will happen.
I'll try over the next two weeks to locate a replacement. Otherwise, I'll just have to cancel (and I feel bad for Sprint, as it's not really their fault).
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
themyst said:
return phone and port out within 30 days, wait for EVO stock to come back in, port back in. You also got free service for the days you were with Sprint anyway so who cares.
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Does it effect credit score?
roybotnik said:
You android users are ****ing pathetic. You think everyone should have to hack their phone and superglue the screen on after paying $200 for it. I can see why the poster is pissed. HE BOUGHT SOMETHING AND ITS ALREADY FALLING APART. You have to sign up for a 2 year contract to get this thing and it falls apart in the first few weeks?
If the poor quality of the phone doesn't make everyone return it, then I'm sure the android fanboys telling everyone to 'suck it up' will. This type of stuff is the reason android will never be taken seriously.
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This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
swatpup102 said:
This is not even close to accurate in so many ways. First of all, he isn't complaining that he doesn't like the phone, he's complaining that he has a defective one and they don't have one in stock immediately to replace it.
Second, I guess you should tell that same horrible argument to the iphone, blackberry, porsche, ferrari, lambo, etc. owners that buy their high priced items only to find out there is a problem of some kind. There will ALWAYS be problems. That's why we have warranties and replacements, you just gotta be a little patient sometimes. This whole I WANT IT RIGHT NOW OR I'M GONNA RAISE HOLY HELL attitude is why companies have stopped caring if they fix things or not, there will always be nitwits and numbskulls who complain even if theirs is the only one to ever have an issue. "It's junk, take it back, don't get one, mine failed!" get real, grow up, and go back to apple land so steve jobs can control everything you do.
Click to expand...
Click to collapse
Read the post edit, maybe it will clear things up for your ignorant mind!
Neotelos_com said:
I understand all that, but where in the contract does it say the 30 days is waved from such circumstances?
Where does it say after 30 days I will still be eligible to trade for a new phone?
You both seem to be missing my point, the contract says 30 days if you have issues or want to cancel, it doesn't mention circumstances such as this.
What makes you think they wont give someone bull**** about the 30 day policy?
I've been ****ed over at least once by every phone provider I've had, I don't put anything past them.
Click to expand...
Click to collapse
The thing is, if you are paying for your insurance plan, they will cover it as long sa you have the phone and replace it 100 times if they have to or upgrade you to the next model up. It's a feature sprint is great with and will go out of their way to help you with. If your phone can't be fixed by simple methods in the store, you get a new one. Problem is, at the moment, there aren't any left in stock, so you may have to wait a little bit to get one. If you like the phone except for the hardware trouble, don't sweat it, they'll give you a new one as long as you own in and as long as you have the insurance plan for 7 a month. If you don't, then add it before 30 days and don't worry about your phone ever being defective.
roybotnik said:
U mad?
It's a ****ing phone. I can see why the poster would be pissed. His device (and SO MANY others) failed almost immediately after buying it and now he has no replacement.
It really doesn't matter what you think - in the end it's a horrible business decision by Sprint. They give people the option to cancel in thirty days, then sell people a phone that breaks in 2 weeks. I think the expectation of having it last longer is not extraordinary.
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Click to collapse
That has 0 to do with sprint though, this will be HTC's problem. I'm not mad at all, I'm dumbfounded by the ignorance of people that are posting on some of these issues. Anything you buy could have trouble, if the company that sells it to you is willing to stand behind it and replace it for nothing, why sweat it? It's not like they are saying you're screwed haha you have to pay to fix with ti or live with it broke, they'll fix it for him free of charge, they just have to have one in first.
How in the world this justifies a post of how horrible sprint is and how they are stiffing their pre order customers I have no idea, how can you replace a defective item if you have nothing to replace it with?
swatpup102 said:
You have got to be kidding me with this post right? I guess you assume the magic phone maker ferry is going to make YOU a phone just so YOU can be happy, but everyone else has to wait until they get re stocked because they sold out of all their phones.
Please, just cancel it already, people like this ruin it for the rest of us. How can you not understand that being back ordered means NO ONE is getting new ones right now, they can't just make it appear out of nowhere. Yikes.
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either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
GHOST99K said:
either u HELP the OP or just go else where.if u dont have anything good to say jus dont say anything at all,just leave the thread.
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Click to collapse
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
The issue imo is people come in with both guns blazing acting like add holes and wonder why it rubs people the wrong way.
swatpup102 said:
That's pretty uppity to say, considering the OP was worthless in making the post to begin with and flat out wrong in saying sprint won't help their customers. I am def trying to help him, by showing that sprint will fix it as soon as possible and for free, but some people just don't get it.....
Click to expand...
Click to collapse
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
Neotelos_com said:
You didn't say that even once and nor did Sprint.
I bought a new phone, I want a NEW replacement...that's all I don't care if I have to wait a month as long as I get what I should very well be entitled to (and the current phone doesn't die completely during that month)!
EDIT: Come to think of it you're changing your attitude drastically after seeing other feedback, it disgusts me, you want to put others down and can't take the heat in return.
Click to expand...
Click to collapse
Say what?? Tell me, can you do a google search? Can you see sprints insurance policy? Better yet, can you make it to a sprint store and talk to a rep? They will tell you, if the phone is defective and you have insurance on it, they will replace it for you. If it's something you caused, such as losing it or absolutely destroying it, you pay a deductible and then get the phone replace. Obviously you've never been with sprint before, because not only do they stand behind this policy, they do it with 99% of the time no trouble. A quick trip to sprints site and google will verify this.
The attitude towards this issue hasn't changed at all, I simply don't get why someone would state in a thread that sprint is stiffing pre order customers. How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
Look guys just my opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
if it were me I'd return it, and buy from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
Sprint doesn't make the device so before you start comparing apples and oranges think about it.
swatpup102 said:
How can you possibly replace the first run defective issues if you DON'T HAVE ONE TO REPLACE IT WITH. When they come in, you'll get one, it's really not that complicated.
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I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
Aridon said:
Look guys just my I opinion. Don't like it tough.
People that have been doing this awhile know two things:
BuY from a private sprint store and you can run into trouble
Buy from retailer x and if it breaks you can't expect retailer y to fix it
So we act like cheap ****s and buy from retailers that don't have the rebate and we end up being stuck with said retailer should something happen. You can always send your device in to htc for repairs.
I itf were me I'd return it, and but from a sprint corporate store and let it be lesson learned. When you buy **** from third parties and it doesn't work out there can be issues. Sprint can't tell if that device came from ebay, bb or shack. I don't se how they are responsible for fixing what you retailer should fix.
If you want sprint to fix it, buy it from them.
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Sprint retails to them, what the hell do you mean they can't tell where it came from!?
They register the device right in the store on contract, Sprint pays them a spiff...
Neotelos_com said:
I shouldn't have to have an insurance plan to replace a defective phone that's entitled to be replaced in the first place.
I may end up adding it, but it's ridiculous I should even need it for this particular instance!
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That's such a horrible mindset though. you're telling me you should be able to buy a defective computer, or car, or whatever, and with no insurance plan be able to just have it replaced whenever you want?
If you don't want the $7 sprint insurance, yet another quick search would show you that HTC has a 1 year warranty on the phone. you can send it back to HTC, and they'll send you a new one when it comes in stock. Or, you cna do what most people have figured out, and for $7 for the life time of the phone, take it to the local sprint store and get a new one for free. You think you can buy a laptop with no extended plan from the place you bought it and have them replace it for free if it's defective? You have to send it to the manufacturer to do so, same as this HTC phone. Or, add the insurance, and never worry about it no matter what.
I just don't see why this is so complicated! Go ahead and send it back to HTC if you don't want to spend the extra 7 a month, you can do that if you want, just be prepared to be without one for a few weeks, just like any other product that has this happen....
To me, you sound like the type that would go to a car dealer and buy a car, and if it has an issue after the first month or so you DEMAND a new car RIGHT AWAY instead of letting the dealer at least have a chance to look at it and see if it's something that can be fixed without much trouble. I can't stand those kind of people.
So my EVO's charging port is messed up and loose and i have to put pressure on the charging cable for it to recognize it and charge.
My question is this...since this is a hardware problem, should I worry about trying to unroot it and such, or just let it be? Obviously, it being rooted is not the reason for the hardware failure. I have the best buy "no questions asked" warranty, not the Sprint. Just wanted to see if anybody had been in a similar situation to me. Thanks
Also, is there something I should look for if I do get a replacement as to better screens and or builds?
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I would put it back to stock and take it to a Sprint Store. (Don't tell them you have the Best Buy insurance) If they decide it's a warranty issue, you will likely get a new phone on the spot if they have any in stock. If they don't have any, they can order you a new one. If they say it's "damage" and not covered under warranty, then take it to Best Buy. Just be aware that you will probably be without your phone for about a month if you take it to Best Buy.
...it's white. Does that change anything with sprint? Why does it take a month from best buy? Stock issues?
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well with best buy rather than fixing it right then and there they ship it off to get reapired and you have to wait for it to come back
Oh I see, so do you all feel it's unnecessary to have the best buy warranty. It's $10 opposed to sprints like $7 I believe.
Also, if I just do the OTA .29 will it unroot me and I be GTG? Thanks
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i know with the sprint insurance it covers Damage beyond repair/water damage and lost/stolen still worth having and it extends the manufacturers warranty.
don't know about unroot.
Sprint might call it physical damage. We have certain criteria to label it as that but from what you're describing its very possible the local sprint store will call that physical damage. Definitely return phone to stock though... good luck hope you get new one
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here is how it works
As far as the whole root thing, it depends on the geek squad agent that you are dealing with. Some can say no you are rooted please GTFO or some can just help you as they understand
They will type your warranty information into the computer and it will tell them whether to ship it or to replace immediately. With the evo it is currently shipping to this cell repair service center and it takes about a month for it to get fixed. You do NOT get a loaner. Well you can, but you have to pay 100 dollars and you give the phone back and get your money back.
I'd look at your bestbuy receipt and see if there are any serial numbers on there related to your EVO phone. If not, then take it to sprint as they may do an on the spot exchange. Make sure you get the same type of phone (IE white/black)
BestBuy warranty is good mostly for accidental damage as you don't have to pay 100 dollars but the 1 month long wait is sucks.
One cool thing though, is say a year and a half from now you do something to your phone and it is not fixable (Non economical), guess what happens?
You get to get a new phone that is "same technology switch".
i know someone who has an HD2 and it broke, and they get to get the phone's value. They paid 200 dollars but that is contract price, instead they got 499 credit to any new phone which they got the TMOBILE VIBRANT
That is why bestbuy's warranty is good.
Man just take that **** back to best buy I took mine back with a different ROM they dont check!
amirborna said:
here is how it works
One cool thing though, is say a year and a half from now you do something to your phone and it is not fixable (Non economical), guess what happens?
You get to get a new phone that is "same technology switch".
i know someone who has an HD2 and it broke, and they get to get the phone's value. They paid 200 dollars but that is contract price, instead they got 499 credit to any new phone which they got the TMOBILE VIBRANT
That is why bestbuy's warranty is good.
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This is not accurate information. while part of it is that if your phone is uneconomical or unrepairable you will get a new one that is a switch for like technology.... It does not mean you get the price you paid for it credit to do what you will. while this sometimes happens i wouldn't expect it.
What you get for your warranty if they cant repair it is a phone that has similar features to an evo. So if in 1.5 years from now they dont have the evo and they have a phone with comparable features to the evo for 100$ you will get the 100$ phone. you wont get the 500$ non contract price the evo cost now to pick out a phone as you choose.
this goes for all best buy warranties it guarantees if they cant fix it you will get a product with COMPARABLE FEATURES it doesn't guarantee price. many many many people have gotten angry over this in stores when i ran a geek squad when they bought something (say a laptop) for 1700$ and 2.5 years later get a laptop that cost 600$ that while still better then the one they had ... isnt the 1700$ laptop they want.
So i wouldn't go in expecting 500$ if you have a warranty like the above poster tries to imply. i would expect a phone comparable to the evo (if it costs 500$ then great but in a few years it is doubtful).
Ok, confused on what to do. Mine is white and I know when i got it that it was a best buy exclusive color, but wondering if any sprint stores have them now. I don't want to walk in a sprint store and feel like a fool when they say 'bro, this is obviously a best buy phone..take it there'
I would love to not have to wait a month for a new phone, but I will do whatever I have to I guess
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i was told this when i got my best buy insurance.
even if i had scratches on my phone they would give me a brand new one no questions asked. its insurance not a warranty
the only time you would have to wait is if the screen is cracked then they ship it out
just tell them the charging port is broken and if they have it in stock they should give you one right then and there
patcat2 said:
i was told this when i got my best buy insurance.
even if i had scratches on my phone they would give me a brand new one no questions asked. its insurance not a warranty
the only time you would have to wait is if the screen is cracked then they ship it out
just tell them the charging port is broken and if they have it in stock they should give you one right then and there
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they say a lot of things but did you read the brochure they gave you for your insurance? It specifically says int he brochure that they have the right to try and repair any defects. The reason most people get screwed on "insurance" from stores etc is because they listen to a sales person and dont read the information packet. i suggest you take a look at it sometime it is eye opening for what it covers and what they are required to do and many times is vastly different then what you are told when you buy it sadly.
I wont go as far as to say they are all crap but i will say they arent normally as great as many sales people will have you believe and you should read and decide if you are ok with the actual coverage and not what thy told you because when it comes time to use it .. they are going to go by what is written and NOT what was told to you
just saying
im actually friends with the kid and he takes advantage of his insurance as well hes returned 13 iphones from best buy. 2 of the times he bricked his device.
IF for some reason they dont take your device back throw it against a wall and wait the 2 weeks for one to be shipped to you but i highly recommend telling them about the charger port i can guarantee you will get a new one
you are paying for the insurance you should take advantage for it
and yes i did read the brochure. i dont sign contracts and not read them.
Coverage: This Plan covers parts and labor costs to repair your product in the event your product fails to properly operate due to:
a) a defect in materials and workmanship;
b) normal wear and tear;
c) dust, internal overheating, internal humidity/condensation;
d) a power surge/fluctuation.
e) defective pixels for those products that have a pixel-based display. Pixel repair will be based upon three (3) defective pixels located in a group less than
one half (1/2) square inch or five (5) defective pixels throughout the entire display area.
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your charging port problem falls into categories A and/or B maybe even D.. it is non-repairable so they will give you a new device right there
awesome..i am going to take it by there tonight as it is ROOTED/ROM'd and see if they can replace it on the spot for the problem i have. It is a legit problem as well, i do not remember hitting it or pressure applied to it for it to be broken. Obviously there was some pressure at some point to break it, but i just know i looked at it one day when i took it off the charger and it wasn't charged and that got me looking to see what was wrong.
Thanks everyone for the input. I will update everyone after I stop in BB
Best Buy is garbage.
I like best buy.
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How can you say it is non repairable? talked to friends that currently still work for geeksquad (i used to run the geeksquad near me before i moved off to better pastures in the it world) and they say the evo is not a devo item (if you dont know what that means a devo item will never be repaired they ship it back to the manufacturer) and that currently the procedure is to ship them out to the repair center and then if the repair center deems it not fixable they will replace it.
even in the portion you copied and pasted in it says they will try to fix it. I am not sure where you are getting your information that it is not repairable or what makes you think that they wont try to repair it.
you kinda proved my point with the copy and paste about repair so i will leave it at that. your assumptions after that they will automatically replace it like i said may happen however there is a very good chance it wont and they are not required to by their "insurance" which is in fact a warranty no matter what they or you want to call it. you should stick to advising based off what the document says and not what you have heard from a sales person or a friend because each store is different and heck each employee/manager is different and the only thing that will hold true is what is written in the brochure as that is all they are currently required to do to fulfill their end
So one has to think, this Best Buy insurance is a bunch of ****. Pay Sprint the 7 bucks and tell BB to f' themselves.
well for service i think you will get quicker service from sprint insurance.
the con is 7 dollars a month for 2-3 years is a lot more then you pay for best buy service and yous till have to pay 100$ for the replacement though it does cover being lost and stolen as best buys does not.
so it depends on what is important to you. There are times you COULD get an instant replacement of your phone through best buy it just inst the norm and not required so even if you do once doesnt mean you will again and also doesnt mean just because one phone is flagged for auto replacement that all phones are. which is what i was trying to point out.
i personally go with sprints over bst buys but mainly because it covers the phone if it is lost/stolen. if i didnt care about that it is a toss up. At least some best buys let you "rent" a loaner phone while its shipped out. if you phone is completely dead though sprints you get nothing till you get the new phone.
Someone on ebay has an HD2 for sale for a good price that he claimed insurance on. I was thinking of buying it. Does anyone know if it'll work if I buy it?
Thnx for help =D
cakinlife said:
Someone on ebay has an HD2 for sale for a good price that he claimed insurance on. I was thinking of buying it. Does anyone know if it'll work if I buy it?
Thnx for help =D
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my mystic ball tells me that he claimed insurance on it for a reason....
i would ask for the imei # & then call htc to see if it has any warranty still on it. if it does you could buy it & hope that what ever is wrong with it will be covered under the warranty but you might be buying a very expensive paper weight. I bought mine on ebay & made sure it was still under warranty before buying it & then shipped it out to htc for repair. they replaced my phone & shipped it back 2 me 4 free. i only had to pay for the shipping there.
His description says he only did it to get another phone and that its gauranteed working. But I'm wondering if T-Mobile would care about that and block your phone?
my only concern would be it having a bad esn which shouldnt be likely since he said he did the swap himself. normally that happens when you try 2 sell a stolen phone. i would call t-mobile with the esn# to see if its bad or not.
anytime you do an exchange through t-mobile you have 2 mail back the phone thats not working or you will get a huge restocking fee = to the phones price unless it was an upgrade which i think you then can keep your old phone.
I would check the completed auctions on ebay, its on the left hand side of the page. price what the htc hd2 has sold for & then if you can get it for cheaper then the average price i would go ahead & buy it. if you cant get it working on t-mobiles network then you can always resell it on ebay & since you did your homework on how much you can expect 2 sell it 4 you wont be out any/a lot of money. i wouldnt think that it would be an issue but i also wouldnt want to give you info on something im not 100% on, best bet would be to call.
I didn't know ESN's applied to phones that use sim cards.
So if the ESN is bad then it might not work and it would just be a paper weight?
Would applying a new OS such as android fix this at all and is the ESN changeable?
Thanks for the info guys, esp htccraze
As I was writing that I was wondering it myself. Lol. I looked online at a few places and your right, t-mobile is not affected by bad esn #'s. I was with verizon till just last year so thats where I was gathering my info from, so I'm really sorry about that.
It seems as though everything should be fine then. Like I said, if you can get a good deal on it & think you'd be able to resell it around the price you paid then there wouldnt be as much risk because you'll be able to get your money back if for whatever reason you no longer like/want the phone. I don't like 2 tell ppl what they should do with they're hard earned money but as a pt seller on eBay myself I feel that papal/ebay buyer protection would have you covered if something was listed wrong or if it dont live up to the description he put in his listing.
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cakinlife there are 2 options you can do. 1) As htccraze said yes you might want to call htc if it is still cover under warranty. 2) The HTC HD2 could be use under another network if the phone is unlcoked.
I would be suprised if there was no sting in the tail here
Insurance is not used just to get a new phone (most insurance phones are refurbs anyway) and the only reason it would be replaced without being sent in for repair/exchange would be if its reported lost/stolen, then the owner got it back (or it was not lost anyway)
Dodgy to say the least
If the IMEI is blacklisted, you need to provide proof of ownersip to unlock it (if you are not the original owner) in the UK that is
IMEI for the phone
IMSI for the SIM
Thanks everyone for the tips, I ended up losing the auction lol (price got too high) but now I know =D
Really appreciate all the help