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com.android.phone has stopped

Hi guys ino this problems has been posted before bui cant find the answers none of them work.
Basically this is note my phone its my grandads i updated the Firmware from Gingerbread to ICS last week and when people phone him this process stops. Now ive tried going into reject messages settings and having less then 5 and it does nit work. The phone is NOT rooted and will not be as I don't want to screw upp their warenty.
I would normally wipe permissions but I cant since CWM is not installed.
I also cant replace phone apk as I need Root access.
Please any help would be great.
Firmware version. : PDA:LQ2 /PHONE:LPT / CSC:LP4 (CPW)
Stock ICS 4.0.3 ROM

Guess first thing to try would be to wipe cache and data on the dialler app.
Every time ive had this problem though, the only tying thats worked has been a factory reset. Id watch out doing this on an ics rom though, samsung have now admitted the emmc issue and are working on stable kernels but they will probably be out a month or so.
Alternatively you may be able to use an alternative dialler from the play store.
Sent from my GT-N7000 using xda premium

Apologies, i think you'd need to be rooted to install an alternative dialler.
Sent from my GT-N7000 using xda premium

Wiping/factory reset will do the trick, I was having the same problem, coming from pre rooted Gingerbread to flashing non rooted stock ROM ICS through PC Odin.
After wiping problem no more force close on phone.

dio62000 said:
Wiping/factory reset will do the trick, I was having the same problem, coming from pre rooted Gingerbread to flashing non rooted stock ROM ICS through PC Odin.
After wiping problem no more force close on phone.
Click to expand...
Click to collapse
i wouldnt advise a factory reset with all the info we now know,would you like to be responsible for his bricked phone
i would wait til your in a position to install root safely and use a safe kernel then wipe

What I meant was a wipe after stock ROM was flashed through Odin, doesn't that remove CWM? It IS safe to do factory reset without CWM installed is it? And if you can't use your phone without well, having com.android.phone running and you do just a factorey reset it needs to go back to Samsung anyway. Hard resetting your phone doesn't seem to break warranty to me, does it?
Any advise will be appreciated, I'm still trying to figure out what to do and how to root ICS.
Thanks.

Do NOT factory reset in ICS as it could initiate the superbrick. Only wipe in CM9 or gingerbread.

Ok. Thanks. Already did it though . I was lucky to not brick the damn thing
Rolling back to Gingerbread doesn´t work, unfortunately, I get errors/fc on at least 3 important processes.
Edit: Well, I managed to get Gingerbread working again after all; flashed back to GB through PC Odin and then do a full wipe/factory restore.

wipe cache and dalvik cache will do the trick.

Guys I said that I do NOT have CWM installed nor am i rooted so little of these options will work. But I factory reset it went into reset area of setting and restored to stock and everything works fines now so THANK you also another note my granny's Galaxy s3 had the same problem after fixing the Galaxy note about 3 days after had to reset hers as well and its fine now. I wondered if it could be because i brought both phones from Carphonewarehouse ?
Thanks for your help

problem i my GT-I9505

Hello guys um haing a problem in my device,after i nstalled lolipop from kies then my device keep restarting :'( it randomly restart
and its taking alot of time to restart :'(
if anyone can solve this problem ??
um new for this device

Is it that the S4 is constantly restarting after getting to your home screen, or is it that it's taking a long time to start? Keep in mind, if you upgraded to Android 5.x, the first boot after an install or a cache wipe will be much longer than normal. This is because of the ART compiler. The device will appear to hang, but it will then go into an optimization phase, where ART pre-compiles every app on the device. Thus, if it's taking a long time to start, the solution is to be patient, as you could be waiting ten minutes or more.

Strephon Alkhalikoi said:
Is it that the S4 is constantly restarting after getting to your home screen, or is it that it's taking a long time to start? Keep in mind, if you upgraded to Android 5.x, the first boot after an install or a cache wipe will be much longer than normal. This is because of the ART compiler. The device will appear to hang, but it will then go into an optimization phase, where ART pre-compiles every app on the device. Thus, if it's taking a long time to start, the solution is to be patient, as you could be waiting ten minutes or more.
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Click to collapse
Nah bro,it randomly restart but if i switch to kitkat that problem is not occurring
the other thing is sometimes my front speaker stops working,i cant listen to music,cant answer a call,nothing hear its soo weird
if i reboot the problem will solve but for only about 30min :'(
i do a factory reset nothing solve this problem
it's too annoying
i cant contentiously restart my device for gain sounds plzzzzz help me sir

vinura kithmal said:
Nah bro,it randomly restart but if i switch to kitkat that problem is not occurring
the other thing is sometimes my front speaker stops working,i cant listen to music,cant answer a call,nothing hear its soo weird
if i reboot the problem will solve but for only about 30min :'(
i do a factory reset nothing solve this problem
it's too annoying
i cant contentiously restart my device for gain sounds plzzzzz help me sir
Click to expand...
Click to collapse
Try flashing official firmware via Odin. Give a factory data reset before and after flashing the firmware. All the best.
Sent from my GT-I9500 using XDA Free mobile app

Mandark52 said:
Try flashing official firmware via Odin. Give a factory data reset before and after flashing the firmware. All the best.
Sent from my GT-I9500 using XDA Free mobile app
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Click to collapse
I did that about 4 times
still the sameproblem :'(
is it a big issue on hardware ?
even i installed omega custom rom
still the prolem occurs :'(

Moto X Pure issue, urgent help.

Hi guys,
So I had been using my Moto X Pure (3 months approx) and it had been perfectly fine. Except just a couple of days ago while I was on snapchat the phone suddenly shut down. While I tried to restart the phone it got stuck on the boot screen and didn't go past that. I initially tried to wipe cache partition & factory reset but nothing happened, it was still getting stuck on the boot screen.
My phone is unrooted and I haven't tried experimenting with the kernel or anything, mind you.
I left it alone for a couple of days and it started to boot up again, it was working perfectly, no issues whatsoever. But just yesterday the same situation occurred yet again :/ not while I was using snapchat but I unlocked the phone but the screen didn't turn on and it restarted by itself and got stuck onto boot screen again.
Is this an issue with the software or the hardware?
I talked to Motorola and they said they will issue a replacement phone, but I live overseas so it could be a hassle. Should I just send it in for replacement or try and reinstall the rom using factory image?
Thanks guys, really appreciate your help

could try reinstalling the factory image but if you havent messed with anything on the phone maybe its a hardware issue... i dont know

If the bootloader is still locked, i would definitely go through the replacement hassle. Should have no issues whatever after only 3 months and 100% stock.

DejektedZ76 said:
Hi guys,
So I had been using my Moto X Pure (3 months approx) and it had been perfectly fine. Except just a couple of days ago while I was on snapchat the phone suddenly shut down. While I tried to restart the phone it got stuck on the boot screen and didn't go past that. I initially tried to wipe cache partition & factory reset but nothing happened, it was still getting stuck on the boot screen.
My phone is unrooted and I haven't tried experimenting with the kernel or anything, mind you.
I left it alone for a couple of days and it started to boot up again, it was working perfectly, no issues whatsoever. But just yesterday the same situation occurred yet again :/ not while I was using snapchat but I unlocked the phone but the screen didn't turn on and it restarted by itself and got stuck onto boot screen again.
Is this an issue with the software or the hardware?
I talked to Motorola and they said they will issue a replacement phone, but I live overseas so it could be a hassle. Should I just send it in for replacement or try and reinstall the rom using factory image?
Thanks guys, really appreciate your help
Click to expand...
Click to collapse
Have you tried a simple factory reset? Basically a data wipe?
Sent from my One using XDA-Developers mobile app

bmeek said:
Have you tried a simple factory reset? Basically a data wipe?
Sent from my One using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes, tried a factory wipe and cleared cache but didn't seem to work.

DejektedZ76 said:
Yes, tried a factory wipe and cleared cache but didn't seem to work.
Click to expand...
Click to collapse
Yeah - I haven't heard of stock unrooted phones getting their system image corrupted such that a reset doesn't get back to proper "stock". Maybe a botched OTA, but if you've got that warranty option, probably be wise to take it.
I don't know this phone and Motorola well enough to say that unlocking your bootloader and starting from scratch, as I would be sorely tempted to do in your situation, won't void your warranty option.
Sent from my One using Tapatalk

Phone restarts at startup.

Well this is my 1st post so first of all hey everyone
I just spent a week in Amsterdam and my phone restarted twice, different times different days and I dont remember what I was doing with it back then.
But as I landed back home I put the phone back from "Airplane Mode" and went on to toggle "Cellular Data" on.
The second I pressed the cellular data shortcut on my the phone restarted itself but this time whenever it would finish the screen would be on but fully black and sometimes it'll show battery precentage at the top but then will restart again in an infinite loop.
Sometimes it'll pop up the "Optimizing Apps" window and will go through all 24, upon finishing it will restart once more and do the same.
I tried using the bootloader and it worked (the bootloader that is) but the phone would do the same thing even after Rebooting from there or shutting down from there and then turning back on.
I contacted tech support on chat but they couldnt help past telling me to go to bootloader and reboot, said I should factory wipe when it failed.
Also tried wiping cache but to no avail.
I have no backup of my phone (wanted to do one before the flight but got lazy and I suck for not doing one sooner) since probably October and google doesnt backup my contacts properly for some unknown reason.
I already downloaded Android Studio with everything included for me to try using adb to sideload stock without wiping but its my first time and I couldnt get it to do anything at all...
I already got the official stock .gz file from the motorola website.
Anyway here are the specs to my phone:
XT1575
Everything is stock. didn't root or change recovery once in my life.
Was fully updated and had plenty of drive space (I have almost 128GB with the 64GB version + 64GB SD)
I'm really lost here so help will be very appreciated.
Thanks in advance,
-Noam

Start with a full wipe and if that doesn't work flash the stock image. Not sure what your question is though as you never really say. Once fixed I would unlock and make a backup so you don't have to deal with this again.

lafester said:
Start with a full wipe and if that doesn't work flash the stock image. Not sure what your question is though as you never really say. Once fixed I would unlock and make a backup so you don't have to deal with this again.
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Click to collapse
The thing I pretty much want to know is if theres a way to either backup the phone now with it connected to the computer while in bootloader or recovery. or a way to flash the stock rom without wiping which I read someone did with his tablet. I cant post source normally because I'm a new user so here it is but change spaces to dots: schnouki net/posts/2014/08/13/flashing-a-stock-android-image-without-wiping-user-data/
Also while in recovery I noticed 2 options under wipe: 1. userdata only. 2. userdata+(insert something I dont remember here) and I was wondering what gets deleted in both? if I delete only userdata what data will remain? something helpful?

Sure you can try flashing without wiping data but being locked I personally wouldn't risk it. No idea about backing up in your state... somewhere I remember a thread on backing up without root try searching in q&a.

lafester said:
Sure you can try flashing without wiping data but being locked I personally wouldn't risk it. No idea about backing up in your state... somewhere I remember a thread on backing up without root try searching in q&a.
Click to expand...
Click to collapse
Out of curiosity why shouldnt I try flashing with no wipe if ill lose the data anyway? worst case wont I just have to wipe after it fails and flash again?
And I will try thank you
Do you have any knowledge about the 2 wipe options?
Thanks in advance

Well I tried turning the phone on and it took a couple of minutes before loading to a fresh start. It apparently wiped itself on its own. Managed to restore almost everything.
Anyhow the phone takes too long to boot now. Was even stuck at boot and I had to restart it.
Anyway to fix my software? Or at least check for corruption?
Sent from my XT1575 using XDA-Developers mobile app

Can't factory reset my phone

So recently (like 2 hours ago), my phone started acting like it wasn't on the cricket network anymore. I've rebooted. Taken things out and reinserted them. Nothing works. So I figured I would just hard reset my phone. So I get through the process of getting it to the recovery booting screen only to find out that something WON'T LET ME FACTORY RESET MY PHONE!!! I am frustrated beyond belief and I just want to be able to use my phone. Can anyone please please help me? I am afraid I have a virus or someone is trying to hack my device/already has

littllejimmy said:
So recently (like 2 hours ago), my phone started acting like it wasn't on the cricket network anymore. I've rebooted. Taken things out and reinserted them. Nothing works. So I figured I would just hard reset my phone. So I get through the process of getting it to the recovery booting screen only to find out that something WON'T LET ME FACTORY RESET MY PHONE!!! I am frustrated beyond belief and I just want to be able to use my phone. Can anyone please please help me? I am afraid I have a virus or someone is trying to hack my device/already has
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Click to collapse
What do you mean it wont let you factory reset, what happens when you try it?
Sent from my Galaxy S5 using XDA Labs

Sounds like recovery might be corrupted if it doesn't let you into recovery
Or does it enter recovery? Need a bit more detail about what's actually happening, instead of "Something won't let it reset"
Flash a stock ROM back over the top to repair recovery/system etc and try resetting again