Can't factory reset my phone - Galaxy S 5 Q&A, Help & Troubleshooting

So recently (like 2 hours ago), my phone started acting like it wasn't on the cricket network anymore. I've rebooted. Taken things out and reinserted them. Nothing works. So I figured I would just hard reset my phone. So I get through the process of getting it to the recovery booting screen only to find out that something WON'T LET ME FACTORY RESET MY PHONE!!! I am frustrated beyond belief and I just want to be able to use my phone. Can anyone please please help me? I am afraid I have a virus or someone is trying to hack my device/already has

littllejimmy said:
So recently (like 2 hours ago), my phone started acting like it wasn't on the cricket network anymore. I've rebooted. Taken things out and reinserted them. Nothing works. So I figured I would just hard reset my phone. So I get through the process of getting it to the recovery booting screen only to find out that something WON'T LET ME FACTORY RESET MY PHONE!!! I am frustrated beyond belief and I just want to be able to use my phone. Can anyone please please help me? I am afraid I have a virus or someone is trying to hack my device/already has
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Click to collapse
What do you mean it wont let you factory reset, what happens when you try it?
Sent from my Galaxy S5 using XDA Labs

Sounds like recovery might be corrupted if it doesn't let you into recovery
Or does it enter recovery? Need a bit more detail about what's actually happening, instead of "Something won't let it reset"
Flash a stock ROM back over the top to repair recovery/system etc and try resetting again

Related

[Q] ran unlagfix and i need help!

hi, i'm new here and new to all of this. i tried to look around and couldn't find anything to help, so if it exists, i apologize for the repeat. anyway, i got the fascinate last week, rooted it, ran the lagfix, but saw i was still having problems and my phone was slow as hell and out of space. i ran the unlagfix and after i went to reboot my phone, it can't get past the verizon splash page. if it does, it's just blank. i tried rebooting again from recovery mode manually and nothing. please help!!
do i need to wipe the data/factory reset and start anew? does anyone have any suggestions? i'm kind of freaking out...
thanks!

Sam issue than others, different behavior HELP please!

Hey guys, i received a Samsung Focus i917 rev 1.3 from a guy who wanted to put that phone back to factory state. Im dont have a lot of experience on windows phones other than the HTC versions. Anyway, i performed a factory reset on the phone but the data didnt deleted at all. Now, i understand as far as i know that those phones need the SD card in order to work fine. That phone didnt have one, but it was working though. Thing is i decided to flash it with stock ATTJK2 and when i flashed it everything went fine. But the phone now stays on the Samsung logo for some minutes and reboots. When i say this case is different is because i can get to download mode as many times as i want, i can perform factory reset using hardware buttons and everything. In fact, i even installed MAGLDR and a custom rom trying to solve this but even though everything went well phone is still stuck on that logo. So my question is, should i insert a working SD for that phone and then flash it? Is it worth the try? Or is this phone just a brick? Cus my guess unbricking it wont solve it since the phone can reach download mode.... Help please and thanks for your help as always
enelyam said:
Hey guys, i received a Samsung Focus i917 rev 1.3 from a guy who wanted to put that phone back to factory state. Im dont have a lot of experience on windows phones other than the HTC versions. Anyway, i performed a factory reset on the phone but the data didnt deleted at all. Now, i understand as far as i know that those phones need the SD card in order to work fine. That phone didnt have one, but it was working though. Thing is i decided to flash it with stock ATTJK2 and when i flashed it everything went fine. But the phone now stays on the Samsung logo for some minutes and reboots. When i say this case is different is because i can get to download mode as many times as i want, i can perform factory reset using hardware buttons and everything. In fact, i even installed MAGLDR and a custom rom trying to solve this but even though everything went well phone is still stuck on that logo. So my question is, should i insert a working SD for that phone and then flash it? Is it worth the try? Or is this phone just a brick? Cus my guess unbricking it wont solve it since the phone can reach download mode.... Help please and thanks for your help as always
Click to expand...
Click to collapse
You can definitely try inserting a SD card and see. I'd say it's definitely worth trying. It would be best to match the original SD card it had, if possible. But even so, remember it's not guaranteed it will work.
If you'd search the forum for "stuck in loop" or "stuck at samsung logo" you'd see it's not a rare problem, unfortunately.
I have same problem with two different phones, the one started with be stuck in the loop. No matter what I have tried it will not break the loop, everything flashes fine but never boots. Second one started out working, but factory default wouldn't completely clear data. Very odd...
Well, seems like these phones are not worth a penny then. Its incredible that something like that could happen to a smartphone, So many things that go wrong with them, Im going to put them in the no no list togheter with the Razr. Worst phones to deal with... And yes ive seen its very common to find this issue. Which is why i think theyre worthless
enelyam said:
Well, seems like these phones are not worth a penny then. Its incredible that something like that could happen to a smartphone, So many things that go wrong with them, Im going to put them in the no no list togheter with the Razr. Worst phones to deal with... And yes ive seen its very common to find this issue. Which is why i think theyre worthless
Click to expand...
Click to collapse
I'd say that is your experience and your perspective. Normally, you are NOT supposed to flash custom ROMs and you have been warned that if you do it you RISK bricking your phone. This is a new platform and the process of flashing is not yet 100% understood.
I've warned folks several times about flashing MAGLDR, it seems that only *some* phones have this "stuck" issue and in 99% cases they are related to flashing custom roms. To add more, no one has a fix (not even the guru's), which tells me the issue is most likely unfixable by software (much like an old bios reflash, might require taking out a chip). It might be a later batch of phones that use a specific chip, it might be something else. Point is you're flashing something on your own risk. And saying the phones aren't worth a penny just because you don't want to accept the risk of doing something potentially dangerous is a bit stretchy. And that's my perspective. To add on that, all phones should be looked for the capabilities and what they do, not just for modding. Focus has a replacement for the custom roms, you can achieve the same by installing packages yourself, without unnecessary risks.
Well, im sorry if something was misunderstood. I didnt mean to hurt feelings in here M8. But the thruth is that the phone was completely stock, i just wanted to delete the old data. So decided to flash it with official ATT firmware, it wasnt custom firmware. But since the phone didnt wanted to delete the data after factory reset(which for starters its odd) i tried flashing it and it flashed perfectly according to the flashing software. But it was stock Att, and the phone got stuck in samsung logo after the flash. Never made it further, i mean its not an unusual issue around here so thats why i said that. After that happened is when i tried to install MAGLDR, which installed perfectly also. But when i tried to flash a rom the phone just did the same, stuck in samsing logo also. In fact, i can still flash whatever i want on it, it goes to download mode perfectly, but no matter what i flash on it, it will stay on the samsung logo after that... Anyway, my bad on saying that those phones are not worth it. There maybe more people willing to have a phone which they wont know if it will boot when they turn it off, or maybe not delete their data when they wan to factory reset the phone. Im not one of those thats all. But i do respect your work dont get me wrong, its just that some odd situations like this makes people think twice when buying a phone.
Right mate, I get your point. No harm
If it makes any difference, happened to my wife's phone during normal Zune update, got the logo-loop. Was fixed by reflashing stock rom. Painful, but it worked. In your case it seems something was wrong with the flash, not being able to delete data after factory reset is indeed at least weird. Sorry you had a bad experience, I guess some of those happen every now and then...

[Q] GS5 Sport

Hi, I think that I have done something to my new phone and it is not working right now. I was trying to root it, and followed the directions and it went into the rebooting phase. But now it does not want to get out of the rebooting phase. It keeps on turning off and on. I need help. I have looked all over to see if there is ways to root a gs5 sport and have come across a site that said do not try to root it. Now I am in trouble and would like to fix this problem. How do I factory reset this phone, root it if possible.
nate2mars said:
Hi, I think that I have done something to my new phone and it is not working right now. I was trying to root it, and followed the directions and it went into the rebooting phase. But now it does not want to get out of the rebooting phase. It keeps on turning off and on. I need help. I have looked all over to see if there is ways to root a gs5 sport and have come across a site that said do not try to root it. Now I am in trouble and would like to fix this problem. How do I factory reset this phone, root it if possible.
Click to expand...
Click to collapse
If you're stuck in a bootloop, pull the battery and boot to recovery, hold home, vol up and power until it boots to recovery, then select wipe cache then wipe data factory reset.
nate2mars said:
Now I am in trouble and would like to fix this problem. How do I factory reset this phone, root it if possible.
Click to expand...
Click to collapse
You can try the advice above, but it may not be sufficient. The poster there isn't very attentive to details.
Your phone is in a bootloop. If you are lucky and it's just due to a minor conflict then the above advice will prevail. But if your root was incomplete or any errors were written then it won't be sufficient. In that case you will need to use Odin to write a full factory firmware image to your phone to revert it to a proper working condition.
You should be able to root your phone. But we need to know the details of both your phone (model, firmware, baseband versions, etc) and a detailed description of how you tried to root it. In particular what file you tried to write and the Odin log that shows if any errors occurred during the root. Without those critical details we don't know what happened. If that information isn't available for some reason, then your best course would be to back up any files that are important to you. Then write a full stock firmware image to your phone and start over.
.
Deleted post, was going to say something I'd probably regret about probably the most bland person on XDA
"Bland".... lol
Sent from my SM-G900F using XDA Free mobile app
Luckily I don't have to listen to no more of it, s5 is gone. Note 4 is here. Laters

Phone restarts at startup.

Well this is my 1st post so first of all hey everyone
I just spent a week in Amsterdam and my phone restarted twice, different times different days and I dont remember what I was doing with it back then.
But as I landed back home I put the phone back from "Airplane Mode" and went on to toggle "Cellular Data" on.
The second I pressed the cellular data shortcut on my the phone restarted itself but this time whenever it would finish the screen would be on but fully black and sometimes it'll show battery precentage at the top but then will restart again in an infinite loop.
Sometimes it'll pop up the "Optimizing Apps" window and will go through all 24, upon finishing it will restart once more and do the same.
I tried using the bootloader and it worked (the bootloader that is) but the phone would do the same thing even after Rebooting from there or shutting down from there and then turning back on.
I contacted tech support on chat but they couldnt help past telling me to go to bootloader and reboot, said I should factory wipe when it failed.
Also tried wiping cache but to no avail.
I have no backup of my phone (wanted to do one before the flight but got lazy and I suck for not doing one sooner) since probably October and google doesnt backup my contacts properly for some unknown reason.
I already downloaded Android Studio with everything included for me to try using adb to sideload stock without wiping but its my first time and I couldnt get it to do anything at all...
I already got the official stock .gz file from the motorola website.
Anyway here are the specs to my phone:
XT1575
Everything is stock. didn't root or change recovery once in my life.
Was fully updated and had plenty of drive space (I have almost 128GB with the 64GB version + 64GB SD)
I'm really lost here so help will be very appreciated.
Thanks in advance,
-Noam
Start with a full wipe and if that doesn't work flash the stock image. Not sure what your question is though as you never really say. Once fixed I would unlock and make a backup so you don't have to deal with this again.
lafester said:
Start with a full wipe and if that doesn't work flash the stock image. Not sure what your question is though as you never really say. Once fixed I would unlock and make a backup so you don't have to deal with this again.
Click to expand...
Click to collapse
The thing I pretty much want to know is if theres a way to either backup the phone now with it connected to the computer while in bootloader or recovery. or a way to flash the stock rom without wiping which I read someone did with his tablet. I cant post source normally because I'm a new user so here it is but change spaces to dots: schnouki net/posts/2014/08/13/flashing-a-stock-android-image-without-wiping-user-data/
Also while in recovery I noticed 2 options under wipe: 1. userdata only. 2. userdata+(insert something I dont remember here) and I was wondering what gets deleted in both? if I delete only userdata what data will remain? something helpful?
Sure you can try flashing without wiping data but being locked I personally wouldn't risk it. No idea about backing up in your state... somewhere I remember a thread on backing up without root try searching in q&a.
lafester said:
Sure you can try flashing without wiping data but being locked I personally wouldn't risk it. No idea about backing up in your state... somewhere I remember a thread on backing up without root try searching in q&a.
Click to expand...
Click to collapse
Out of curiosity why shouldnt I try flashing with no wipe if ill lose the data anyway? worst case wont I just have to wipe after it fails and flash again?
And I will try thank you
Do you have any knowledge about the 2 wipe options?
Thanks in advance
Well I tried turning the phone on and it took a couple of minutes before loading to a fresh start. It apparently wiped itself on its own. Managed to restore almost everything.
Anyhow the phone takes too long to boot now. Was even stuck at boot and I had to restart it.
Anyway to fix my software? Or at least check for corruption?
Sent from my XT1575 using XDA-Developers mobile app

Phone stuck on boot animation after restarting itself

Ever since I updated my phone to stable android 10 it started to restart itself every couple of days and gets stuck on boot animation, tried hard reseting it, tried adb but the only thing that works is disconnecting the battery and connecting it back again and it boots just fine (broke my glass back while trying to open it ).
I assume that the android 10 update causes it and Im waiting for another ota that will maybe fix it (dont want to factory reset the phone cause I dont know if it will help and I dont want to backup stuff cause Im lazy).
Has anyone experienced it or have an idea on how to solve it?
You'll have to try factory reset and manually reinstall your apps.
omerbagi10 said:
Ever since I updated my phone to stable android 10 it started to restart itself every couple of days and gets stuck on boot animation, tried hard reseting it, tried adb but the only thing that works is disconnecting the battery and connecting it back again and it boots just fine (broke my glass back while trying to open it ).
I assume that the android 10 update causes it and Im waiting for another ota that will maybe fix it (dont want to factory reset the phone cause I dont know if it will help and I dont want to backup stuff cause Im lazy).
Has anyone experienced it or have an idea on how to solve it?
Click to expand...
Click to collapse
Removing the battery was a waste of time
Any phone with a non removable battery can easily be reset with a simple button combo. Just hold power + volume up and the phone will restart same as a battery pull.
As for you phone rebooting on its own you'll likely have to do the full wipe and re install to fix it.
Sent from my ONEPLUS A6010 using Tapatalk
omerbagi10 said:
Ever since I updated my phone to stable android 10 it started to restart itself every couple of days and gets stuck on boot animation, tried hard reseting it, tried adb but the only thing that works is disconnecting the battery and connecting it back again and it boots just fine (broke my glass back while trying to open it ).
I assume that the android 10 update causes it and Im waiting for another ota that will maybe fix it (dont want to factory reset the phone cause I dont know if it will help and I dont want to backup stuff cause Im lazy).
Has anyone experienced it or have an idea on how to solve it?
Click to expand...
Click to collapse
This problem is reported by many users. I had it as well (TMobile converted phone). Volume+ and power will reboot the phone. This problem happened to me 2-3 times in 3 days so I went back to pie. And I did a full reset when I upgraded the phone. It is not that. I have 2 Sims (TMobile + Verizon).
Sent from my [device_name] using XDA-Developers Legacy app

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