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Hi there,
I have this strange problem with my HTC Elf. The problem existed with the original ROM (5.0) and after my upgrade to 6.5 as well.
It started once a Month, but now it's twice a day.
If i receive or make a call, receive or send a SMS the device just shuts down immediately. (like a hard reset).
The device then automatically starts up, i get the "Smart mobility" screen and then it starts over again. The boot cycle runs endless, until i remove the battery and start again. Sometimes i need to remove/replace the battery 3 or 4 times to get it booting up again. (Doing this booting drains a lot of battery power)
If i remove the SIM Card, everything works fine for hours and booting isn't a problem at all. So I believe accessing the SIM Card somehow craps the device out. The boot-cycle seems to happen in the last stage of booting, when the device first tries to access the SIM card. (That's something i have to suspect, cause there is no way to log the booting).
I don't believe that it's connected to the ROM Upgrade to 6.5 i did, as the problem happened in 5.0 as well... (btw. everything is much faster and more light-weight since the 6.5 upgrade. It's just great.)
Here are my questions:
- Is there something, I could log the boot process, to see what's the last action when it starts over again?
- Is there something like an event log in windows, where I see the last action or even failure / exception, before the device restarts while doing a call / writing an SMS?
- Did anyone see this happen before?
Thanks for any input!
Hi
Have you tried to change the Sim card or use another one just in case the sim is the problem?
Hi Tito,
I plan to swap SIM's next weekend. But i don't get how a SIM can crash the whole thing. I would understand getting errors like "Can't read SIM" but auto-resetting the whole device?
Anyhow, I'll post an update after trying another SIM. The whole thing is, that it's not reproducible by a specific action one could take. So if the device keeps up even for 2 days with a spare SIM - that doesn't mean the SIM's chip is the problem. Just an indication...
Thanks,
mc
Hi
Please do post the result
I had the same problem (endless reboot) on my Elf. I solved it by replacing the battery.
Hi,
well it's like always. If you need the problem, you cannot reproduce it.
The device wasn't crashing even once on the weekend.. Either with my own SIM or with another one.
The battery thing is interesting. As soon, as the problems start reoccurring, I've got now a spare SIM card to test. If this fails, I'm able to test with another battery in march.
I'll post any results.
thanks,
mc
I have the same problem...and also struggles to find a signal. Did you solve the problem yet?
same problem
I have the same problem and !!!!!!!!!!!!!!!!!
well, the thing is i upgraded to the HD2 and didn't use my elf pretty much lately.
I changed my provider and got a new SIM but that didn't solve the issue. So I can exclude the fault being in the ROM or the SIM card.
When the elf was crashing I couldn't start it up. It was booting, and as soon as it tried to register itself in the Network, it crashed again. However, when connecting it to a power source (charger or pc) and booting it up, it went fine through and was able to register in the network.
That brings me to the idea, the even if the battery is full at 100% it might have a flaw and doesn't bring enough energy, when the device is scanning for the available networks.
So next time, I'm in china, I'll get a new battery pack for my elf - however, it's no more that important as my HD2 is running pretty fine.
Hope it's something which can help you.
cheers,
mc
I know there are similar posts about the general issue but not this particular problem so dont waste my time with search suggestions or flaming me!!! My first EVO had light leakage and after the recent update any activation of the GPS caused the phone to randomly restart (the only non stock thing about the phone was I used UnrEVOked one click "root"). I finally asked for a replacement, got it yesterday and received the OTA today. I hard reset the refurb right out of the box just to make sure. I only had basic programs on this replacement (goggles, google voice, myspace, aim, fourquare, pandora, facebook, twitter, and thats about it) and did not restore anything but my old SMS messages. I just started up foursquare and guess what? THE RANDOM REBOOT! Any advice? I doubt it is fourquare or any of the other basic programs so I'm lost!!
When my phone was randomly rebooting due to gps issues, I solved it by doing a factory reset. I too thought at the time that it was related to an app that was currently installed but I reinstalled all my apps afterwards and the problem hasn't occurred again since performing the reset.
Sent from my PC36100 using XDA App
well i did a hard reset on the first and then even did it by the clear storage setting... then got a completely new evo with the same problem after the OTA update
I had to do a factory reset for mine too. The phone was resetting anytime an app was accessing GPS.
The interesting thing was that when I pulled the micro SD card out of the back, the problem was solved. Of course, once I put it back in, it returned. I have no idea what the significance of that is but nevertheless did a factory reset yesterday and so far no more problems with all the same apps reinstalled.
Thanks I removed it, now no GPS issue??? So what could the problem be the card itself or something that reads the card?
I have had random reset issues with my own Evo, and have hard-reset the device twice already to try and solve the issue. The problem returns after a matter of days. I came to the forums hoping to solve the issue, but so far I have only confirmed what others have seen.
Firstly, I run stock with no root.
Accessing Maps, Camera, ShopSavvy, Goggles, all reset the phone immediately. Also accessing apps that have no GPS access (e.g. NYCMate, Newsrob, Flixster) were causing a reset.
Most importantly, once my phone reset the first time, it would not cease until I removed the battery, or until it drained itself of a charge.
Finding this thread may have solved my issues and saved me a trip to the Sprint store for a reconditioned device.
I have been able to replicate the "solution" of removing the MicroSD card. I have also been able to use a second (newly formatted 2GB) card in its stead with no restarts. My thoughts now are to wipe the original card and replace it and see what happens. If this solves my/our problems, that would be fan-flippin-tastic.
Of course, if the problem persists, it is either an issue with the specific card itself (Samsung 8GB) or with the reader on the phone.
My phone reboots a few minutes into a call when GPS is active in Google nav.
Frustrating to say the least.
So, after hard resetting my phone did the same thing after a few days. Then I found this solution and haven't had any issues since. Granted it's only been a few days, but this definitely worked.
1. Call Sprint and have them give you the MSL CODE for your phone.
2. Dial ##GPSCLRX#
3. Enter the MSL code that you recieved from Sprint.
4. Your phone will reboot.
5. After your phone starts up again it should not reboot because of a GPS crash (test it out).
I will warn you that some have reported having an endless boot loop as a result and had to do a hard reset from recovery. So backup your data first if you need to. I did mine without the bootloop.
I also read that ShopSavvy may be the culprit. I removed it from my phone before doing this as well. You may want to try that first. I'll report with an update after a couple weeks if still ok or if the problem returns. Even if it does return, this is a relatively simple fix until Sprint gets something official out (yeah, right).
this did not fix my phone it is still rebooting
what radio are you guys using? have you updated it recently? or still on the old 7.28? just curious cuz this happened to a friends EVO i am in charge of & sprint store appeared to have updated it as their "fix"
drdrewdown said:
what radio are you guys using? have you updated it recently? or still on the old 7.28? just curious cuz this happened to a friends EVO i am in charge of & sprint store appeared to have updated it as their "fix"
Click to expand...
Click to collapse
I'm running: 2.05.00.06.10
For me, I didn't change anything that I remember outside of installing apps(no radio, etc updates) and it just randomly developed the reboot issue. Doesn't seem related to GPS to me.
I got into a reboot loop while emailing pictures today(had to pull the SD card to stop).
I got a reboot today(but not a loop) when surfing the app store
I get most reboots while surfing the web using dolphin
SD card is the culprit?
I am experiencing all these same symptoms, except for the fact that at this point, I have restored the phone to 'factory' settings, as well as formatted the SD Cards mutliple times (on the phone). I have no apps on the phone, except for those that come with the factory reset image.
I simply have the 4G and GPS turned on, and my google account synced. When I try to surf the web for more than 20 minutes or so using the default web browser, the phone starts to reboot.
I'm at my wit's end and now I'm off to Fry's to buy a new SD Card. seems like that worked for at least one person above.... any other fixes, much appreciated...
Took an evo with this issue to sprint and they replaced the phone. After doing all the things that you did to solve the problem, decided it was hardware related. Have not had the issue with the replacement phone yet(1 month).
Sent from my PC36100 using XDA App
My brother's Evo was doint this and I tried the factory reset on it twice. It's off with Best Buy right now, hoping he'll have it back before Christmas. Wish I'd seen this thread first but oh well. I'll try ideas here if it still does it when we get it back.
replacing the phone was the only thing that worked for me but i now have light leakage and a loose screen as well as small dings on my phone. making the switch to tmobile soon. form what i hear they give out new phones not refurbished ones.
allofthepeople said:
Thanks I removed it, now no GPS issue??? So what could the problem be the card itself or something that reads the card?
Click to expand...
Click to collapse
Try re-formatting the card with the Evo itself (not a PC)
Good info in this thead.
Mine seems to be working better. Too short of time to call it fixed.
what I did....
1.pulled the SD card and loaded all contents to my laptop.
2.formatted the SD card in my phone
3. Reset GPS using the ##gpsclrx# - I had to do this 3 times. Using GPS Test, I noticed that the GPS was working then locking up (not causing a reboot). After the 3rd time of resetting, it was working properly.
Before I tried this...my phone was rebooting randomly...but...sometimes every 30 secs or so. It's been up for about an hour now with all radios turned on.
first of all: my reboot problem is kind of unique so the search didn't help.
problem: like the title of this thread says, my hd2 rebbots itself. i could not find out a specific pattern, it does this things (to me) completely at random: sometimes it goes 5-7 hours straight without rebooting but then three times in only one hour.
it first happend when i got a new sim card and therefore a new provider. i thought the sim card didn't work properly so i asked for a new one, but the problem still existed.
i changed ROMs and Radios, formatted the sd card, changed backed to stock rom, but without success.
BUT here are things that might help you help me:
1.) i DID NOT have the issue with the WP7 build (with android i DO have the issue)
2.) it only reboots itself when in standby, i have never seen it happening while i was using it
3.) the new provider uses the network from another provider, so it is always in roaming.
i really do appreciate all the help i can get!
please excuse me for my english
Same here
I've got the same problem, it does happen aswel in wp7 rom but it takes more time for some reason, I think it's a hardware problem, I seem to recall flasing back to the standard rom so the telehpone would be like out of the box but i got a restart after 40 minutes .. aswell in standby.
Sir Schwanzelot said:
first of all: my reboot problem is kind of unique so the search didn't help.
problem: like the title of this thread says, my hd2 rebbots itself. i could not find out a specific pattern, it does this things (to me) completely at random: sometimes it goes 5-7 hours straight without rebooting but then three times in only one hour.
it first happend when i got a new sim card and therefore a new provider. i thought the sim card didn't work properly so i asked for a new one, but the problem still existed.
i changed ROMs and Radios, formatted the sd card, changed backed to stock rom, but without success.
BUT here are things that might help you help me:
1.) i DID NOT have the issue with the WP7 build (with android i DO have the issue)
2.) it only reboots itself when in standby, i have never seen it happening while i was using it
3.) the new provider uses the network from another provider, so it is always in roaming.
i really do appreciate all the help i can get!
please excuse me for my english
Click to expand...
Click to collapse
I met the auto restart issue by several times on my Omnia7.
It occures sometime on IE and marketplace data loading. When the IE / Marketplace is getting data from web through Wifi / 3G, it hangs for about 2-3 second and then the phone restart / reboot automatically. It's much easier to happen when loading a large size web page in IE.
Does anyone have met this kind of issue or know the reason?
Thanks.
restart phone
bestija said:
restart phone
Click to expand...
Click to collapse
Thanks for reply. The issue is it restart the phone automatically, not only the application itself.
remove battery
No anyone other meets this issue? Then I doubt it's not because of software but hardware
remyc said:
No anyone other meets this issue? Then I doubt it's not because of software but hardware
Click to expand...
Click to collapse
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Necroman_AI said:
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Click to expand...
Click to collapse
Thanks for help. It doen't happen so frequently. I've done phone reset and also flashed it into another rom. But the issue is still there.
I've just update it into the new 7008 OS by Zune software yesterday. Hope it could be resolved.
It happened to me once. Just once. FYI, been using this phone for 2 months and it only happened once
Happens to me sometimes on HD7. Not on the Omnia 7 though
It seems not only IE and market place. I met it again yesterday that one app which uses Map control made it crash with Wifi connection. I think that might be because of some data receiving problem on Wifi part.
I've had this happen once since I had the phone in November last year. It was in marketplace, the phone froze and then rebooted itself. This was last week.
I have not installed the update. Like I say this is the first time it's ever happened.
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
It happened to me twice Yesterday. My omnia runs the 7008 firmware.
I changed my SIM card and hope the problem will no longer appear.
Do you solve this problem in the meantime?
-edit-
Xylias said:
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
Click to expand...
Click to collapse
Your comment makes me believe the problem is SIM-card related. I've heard of phones randomly rebooting by faulty SIM-cards. I know HTC's problem is mostly mainboard related. Sure do hope it's not a hardware failure. I'll try it for another week or so. If it happens again I'll send it for repair.
I have the same problem. I just have a new Omnia 7 from repair, and the new one already rebbot 3 times since yesterday!
Any idea why?
Is your omnia 7 warm? If it's warm, you must to change your CPU, your cpu is overheat.
Problem will go away. It costs about $75.
I suffer reboots
I suffer from the rebooting problem, sometimes randomly reboots when accessing data (3G also). Well, I believe this is when it happens as it happens a lot!
There have been occasions where the phone gets stuck rebooting and sits with the Samsung Omnia 7 splash screen for ages before powering down; or reboots in a loop.
I tried updating the bootloader with Samsungs tool (after putting the phone in download mode), I've since tried flashing different ROMs and non of them have fixed it.
Currently using:
Phone: I8700XXKB3
PDA:I8700XXKB2
CSC:I8700XENJK1
OS Version 7392
It's so frustrating, it's been to a Samsung 'repair centre' but they just seemed to factory reset it and claimed it was fixed. Next step is send it back to Samsung and hope they fix or replace it for me.
VERY annoying as I cannot use the phone at times when I'm out which is worrying.
I was listening to music, browsing facebook and doing several thing at once with case cover on; then i took off phone from cover and it was very hot, so i supposed it was a over heat problem...
it just happened once for me
I tested this with the SIM in my phone and the SIM out of my phone. It made no difference - I received random restarts in both cases.
It's definitely software related though, as I never received these crashes before upgrading to Mango RTM. Not saying it is Mango, but maybe something to do with the firmware installed in the process of upgrading?
I am really hoping that the official Samsung upgrade to Mango includes new firmware and that it fixes the issue. If not I'm getting rid of this phone, I don't want a phone with features I can't even use. I got a full phone crash the other day when just trying to view a map.
I have it also it only happens when I search websites with the Bing search button. I search websites that I already know that exist and even trough the phone is connected (most of time via Wifi) it shows no results and then restarts. I think any ROM replacement will fix it as I have tried them all without success.
Definetly the issue has something to do with Bing services
Hi I had some random reboots but just a few ones like maybe 3 or 4 in 6 months but since I installed Mango beta, it starts to reboot randomly like you on IE or marketplace but removing the battery a few minutes used to fix this.
I thought it was firmware problem so I flashed it with a lot of different firmwares ( now i have KC1 ) but It didn't solve the problem even worst, now my Omnia 7 is stuck in a boot loop.
I suceeded to make it work for a few hours playing games or using bing maps after puting the phone in the fridge for a few minutes. Now the phone wont charge because of bootlooping so even the "fridge fix" doesn't work. Maybe I will try to change the battery but here in france it's really hard to find Omnia 7 stuffs. Maybe its firmware problem because my phone dont look so hot but it acts like overheat problem. Maybe trying to calibrate the temperature sensor by diagnosis if someone knows how to. I'm ok to try it =)
If someone can give us the normal temperature of their omnia 7 maybe we can compare and try to find the solution.
Thanks for reading my bad english ! =D
I've had problems with random reboots since I got my Moto X Pure last November. I kept hoping that a software update would solve the problem, but so far nothing has helped. In fact is seems to be getting worse with updates, not any better. Since I have an unlocked bootloader I can't send it back for repair, so I'm kind of stuck, but it is really frustrating.
It only happens when I'm at work, and it doesn't matter if I'm using my phone, its just sitting on my desk or if it's in my pocket. It will just randomly reboot. And sometimes when it gets in this state it will just keep rebooting over and over and I have to force it to shut down. If I leave it for a while and then restart it will be fine for a little while.
I was very excited about the Moto X as I've always had good luck with Motorola phones in the past. It has a lot of upsides, but this constand rebooting has made me question going with Motorola.
If I could sovle this, I'd be happy to keep the phone, but at this point its not really usable.
Sorr that this is a bit of a rant, but I'm just really frustrated.
Could it be related to very weak wifi signal? In my case, at work, wifi was so weak that it killed the battery because it was always searching for a network and will always gets disconnected. I solved it by disabling the wifi when at work and only using LTE.
In your case, it's worse than killing the battery as it reboots, but maybe you could try to disable wifi to see if it helps?
Thanks for the idea.
I don't use WiFi at the office. We have pico cells in the office that give really good coverage and I don't use much data while working. But I'll try disabling WiFi and see if I see any difference.
Its so random that I've had a really hard time pinpointing the issue. So any ideas on how to find out the root cause would be much appreciated.
I am sorry to hear you are having trouble. My device also has an unlocked bootloader and has began to suffer random reboots. I get them at least once a day. It usually happens when I am pulling the device out of my pocket and the ambient [Moto] display is triggered. I am running the stock Motorola firmware (May), my device is encrypted, rooted with SuperSU, and running Xposed. Any similarities? I haven't had a chance to look at the logs.
Thanks for the idea to check my WiFi.
I've been experimenting for a while and it seems that it was related to WiFi. We have a certificate based authentication on a hidden SSID wireless network. I had set this up on an older phone and it was imported as part of my Google backup. But because I didn't have a valid certificate it kept failing and retrying and eventually it would cause a reboot. I "forgot" the network so that my phone would stop trying to connect and it's been a couple of weeks since I had a reboot. So at this point I think it has been resolved.
I've had problems with random reboots
I've also had problems with random reboots. I've thought it could be SD card related or to some interplay between the SD card and Sim card.
I have had this as well... although I replaced my SIM card (for an entirely different reason) and it has not recurred... Maybe coincidence, maybe not, but for most people it is a simple thing to do.
Yeah, random reboots here too. It is not ROM or Kernel related.
I thinking it is a hardware failure. I have 6 months to go until my contract is up, so I just have to put up with it for now.
Just started rebooting as soon as I connect to my WiFi hotspot.. Within a second of connecting, reboot. It was fine yesterday!
Never had so many issues with my phone!