Hi there,
I have this strange problem with my HTC Elf. The problem existed with the original ROM (5.0) and after my upgrade to 6.5 as well.
It started once a Month, but now it's twice a day.
If i receive or make a call, receive or send a SMS the device just shuts down immediately. (like a hard reset).
The device then automatically starts up, i get the "Smart mobility" screen and then it starts over again. The boot cycle runs endless, until i remove the battery and start again. Sometimes i need to remove/replace the battery 3 or 4 times to get it booting up again. (Doing this booting drains a lot of battery power)
If i remove the SIM Card, everything works fine for hours and booting isn't a problem at all. So I believe accessing the SIM Card somehow craps the device out. The boot-cycle seems to happen in the last stage of booting, when the device first tries to access the SIM card. (That's something i have to suspect, cause there is no way to log the booting).
I don't believe that it's connected to the ROM Upgrade to 6.5 i did, as the problem happened in 5.0 as well... (btw. everything is much faster and more light-weight since the 6.5 upgrade. It's just great.)
Here are my questions:
- Is there something, I could log the boot process, to see what's the last action when it starts over again?
- Is there something like an event log in windows, where I see the last action or even failure / exception, before the device restarts while doing a call / writing an SMS?
- Did anyone see this happen before?
Thanks for any input!
Hi
Have you tried to change the Sim card or use another one just in case the sim is the problem?
Hi Tito,
I plan to swap SIM's next weekend. But i don't get how a SIM can crash the whole thing. I would understand getting errors like "Can't read SIM" but auto-resetting the whole device?
Anyhow, I'll post an update after trying another SIM. The whole thing is, that it's not reproducible by a specific action one could take. So if the device keeps up even for 2 days with a spare SIM - that doesn't mean the SIM's chip is the problem. Just an indication...
Thanks,
mc
Hi
Please do post the result
I had the same problem (endless reboot) on my Elf. I solved it by replacing the battery.
Hi,
well it's like always. If you need the problem, you cannot reproduce it.
The device wasn't crashing even once on the weekend.. Either with my own SIM or with another one.
The battery thing is interesting. As soon, as the problems start reoccurring, I've got now a spare SIM card to test. If this fails, I'm able to test with another battery in march.
I'll post any results.
thanks,
mc
I have the same problem...and also struggles to find a signal. Did you solve the problem yet?
same problem
I have the same problem and !!!!!!!!!!!!!!!!!
well, the thing is i upgraded to the HD2 and didn't use my elf pretty much lately.
I changed my provider and got a new SIM but that didn't solve the issue. So I can exclude the fault being in the ROM or the SIM card.
When the elf was crashing I couldn't start it up. It was booting, and as soon as it tried to register itself in the Network, it crashed again. However, when connecting it to a power source (charger or pc) and booting it up, it went fine through and was able to register in the network.
That brings me to the idea, the even if the battery is full at 100% it might have a flaw and doesn't bring enough energy, when the device is scanning for the available networks.
So next time, I'm in china, I'll get a new battery pack for my elf - however, it's no more that important as my HD2 is running pretty fine.
Hope it's something which can help you.
cheers,
mc
Related
my t-mobile Vario II crashed the other day as I was replying to a text message, nothing unusual there, wm5 has been known to crash once in a while.
so I soft reset it, and it reboots.
But now, after it's all finished loading, it would run for a few seconds, only to crash again.
I reset again, but the freezing up follows shortly.
Nothing I do stops this happening.
So in desperation I go for the Hard Reset.
Everything gets wiped and it reinstalls all the T-Mobile stuff.
But now I have no signal,
I take the SIM card out and put it in an old nokia, and that works fine, i receive two text messages which I think were due around the time of the first crash.
The texts are normal texts from friends, saying hello and stuff.
So it's not the SIM card, it must be something to do with the phone.
I've just tried the SIM card in the phone again, and i notice on the T-Mobile boot screen it says the usual stuff.
M 05 S 04 B 06 D1.21, but just before it blinks it says No GSM.
I searched the forums and, this seems to be a problem people can get when tryting to unlock or upgrade their phones rom.
Problem is, I've not tried to do either.
Any help would be greatfully appreciated.
Am I going to have to mess around with ROM upgrades, all of which scares me greatly.
Or should I just send the phone back to T-Mobile for repair.
quang.
I've just checked to see if i can read the contacts of the SIM card.
Tapping on SIM Manager doesn't work,
nothing happens.
Which leads me to believe that maybe the SIM reader on the phone is damaged in some way.
I've had a repeated problem (around 4 times so far) where my phone mobile radio must have died/reset while the phone was on standby with the screen off. When I wake the phone I am presented with the SIM pin code request screen. Usually entering the correct code reserects the phone. However last occurance it refused to accept the correct code so required a reboot to get it to work again.
Anyone else seen this?
I'm on O2 in the UK fyi.
Sent from my Nexus S using XDA App
ok I'll guess the answer myself...
I guess this is related to the random reboots people have been experiencing primarily on calls. I note some people say the phone can reboot while on standby, since I 'had' SIM pin code enabled this was as far as the reboot while on standby was getting. I've removed the pin code request which will mean I guess the phone just completes the reboot without requiring my input.
I'm hoping this is fixed with any update to the reboot during active calls issue that google confirm they have repeated themselves.
I've just had this happen on my Nexus S. What service provider are you with? I'm with Tesco (O2).
I'm O2, 30day rolling contract. Basically I've disabled the SIM Lock now so hopefully until the standby or call (not experienced this one yet) reboots occur the phone will just restart without my intervention required now.
Same here. After connecting the phone to the charger yesterday evening, this morning the SIM Enter PIN screen showed up (like the phone did a reboot overnight).
After checking the system services, I noticed the phone hasn't rebooted, because the services where running for more than 12 hours.
So the SIM Enter PIN screen showed up without reboot. I think a no-signal situation has preceded before this screen showed up (and maybe the GSM module has got a total reset).
This is on Telfort/KPN, The Netherlands.
Interesting ArnoutVos.. these were my original thoughts too since every time I've had the phone next to me and not seen it reboot just present me with the Enter SIM Pin screen. I just naturally assumed I was getting the at standby reboot some people had seen.
I've got the same problem on t-mobile. Probably about 6 times in 2 weeks so far. I've also had it where the signal bars at the top just show grey with a little cross by them and the only thing i can do to sort it is restart the phone.
It also drains the battery like mad whilst in this state.
I also had this 2 times (only had the phone 5 days)
That is, i turn on the screen and i have no signal, I dont think my phone has been restarted, as i dont see the sim pin screen, it has just lost the signal/radio died. And nothing seem to restore the signal, i've tried switching from 2g and back, only thing i found to get the signal back is a restart..
i have had the same problem with the signal dropping out on me all morning. sometimes i can make calls sometimes i cant and sometimes rebooting helps sometimes not. today i had the sim card replaced just to make sure and i thought it helped but it just did it to me again. its really frustrating...
I had the same problem about 10 times during the last week. It seems to correspond with the creation of Radio_dump files in the /sdcard/ dir.
Nexus S, Android 2.3.3 Root
I get the same issue on A1 in Austria, not sure what's causing it, but it is annoying.
Let me give my 2 cents:
Getting this same thing happening all through the various combinations of roms and radio firmware, device is Nexus S 9020T, network is T-Mobile in Croatia.
CM 7 with I9020XXJK8 radio
CM 7.0.2 with I9020XXJK8 radio
Blandroid 2.3.4 with I9020XXJK8 radio
Blandroid 2.3.4 with I9020XXKB1 radio
Sometimes there is no pin input screen, so if I don't notice the little icon in the notification bar I'm completely unavailable to calls and sms's. During the time if the Wifi is on it will continue functioning normally, and radio dumps get created.
Will give newer radio firmwares a try before I start crying in my pillow.
Edit: don't know if it happened with stock android 2.3.3 which came on the device, didn't have it on stock for more than 15 minutes.
Alas and damnations, again mobile network radio fail, this time with
radio I9020XXKB3 and blandroid 2.3.4, so issue still present.
Only fix is reboot, airplane toggle does nothing. Does anyone else in europe experience this with a USA T-mobile version nexus?
Giving I9020XXKD1 a try, still with blandroid now 2.3.4p1. Keeping my fingers crossed!
Well well...seems to be a common pattern, as its happened to me a few times also in the last week. First time ive experienced it also...just over a week.ago. cant remember which rom i was using as i.change quite often. May have been a new 2.3.4 mod or just 2.3.3 im not sure. Not a good thing obviously but not a big issue so far. Hasnt happened again since about 3 or 4 days ago now.
Sent from my Nexus S using XDA App
Such problems can occur when the SIM is disconnected from power or from reset line or has technical difficulties making it reboot.
Power or reset line can be disconnected if you have your connectors inside your Nexus bent. This can be tested by shaking your phone heavily in all directions. Be careful not to drop it. If the Enter SIM or the Enter PIN dialog appears, It's most likely a mechanical defect of your phone.
If the SIM is broken it may be reset itself. You can't really test this. Maybe something appears in the system or radio log. Another way would be to place your SIM in a known-to-work phone. If similar problems occur it's a broken SIM. You should call your provider to send you a new one.
bot47 said:
Such problems can occur when the SIM is disconnected from power or from reset line or has technical difficulties making it reboot.
Power or reset line can be disconnected if you have your connectors inside your Nexus bent. This can be tested by shaking your phone heavily in all directions. Be careful not to drop it. If the Enter SIM or the Enter PIN dialog appears, It's most likely a mechanical defect of your phone.
If the SIM is broken it may be reset itself. You can't really test this. Maybe something appears in the system or radio log. Another way would be to place your SIM in a known-to-work phone. If similar problems occur it's a broken SIM. You should call your provider to send you a new one.
Click to expand...
Click to collapse
Those are some good advices, thank you.
I would rule out bent pins as the cause and also no amount of shaking produces the problem, and the problem happened always when the phone was on the desk (and connected to wifi for what its worth).
However, a broken sim - maybe. I haven't had any problems with it so far in any of the 2 previous phones and I'm careful handling it, but the radio log suggestion is excellent.
I will definitely go through it next time it happens ( its "adb logcat -b radio" so others don't have to search for it)
Does anyone got a solution on this?
I found today about 10 - 15 dump-files located in my SD-Card.
Its probably caused by an App which we all use... but i couldnt figure out which one...
is there a dump-debbuging programm which i can use or something else?
It's kind of interesting
Using a Nexus S in Austria (T-Mobile)
I've "solved" this by disabling the PIN altogether and setting up a script to run when the network is changed to delete any radio dumps:
http://forum.xda-developers.com/showpost.php?p=17114685&postcount=26
It doesn't seem to matter which ROM, radio or kernel I use....I wonder if this is a hardware defect?
sorry to resurrect an old thread, but this is to report that on my sns on pete alfonso's 4.0.3 rom and matrix 14.5 CFS and KF1 + KD1, I still get this problem of the radio dying.
has anyone found a solution?
to be more precise, the mobile network connection (calls and data) randomly dies and the only way to get it back is to restart phone. airplane mode doesn't help.
first of all: my reboot problem is kind of unique so the search didn't help.
problem: like the title of this thread says, my hd2 rebbots itself. i could not find out a specific pattern, it does this things (to me) completely at random: sometimes it goes 5-7 hours straight without rebooting but then three times in only one hour.
it first happend when i got a new sim card and therefore a new provider. i thought the sim card didn't work properly so i asked for a new one, but the problem still existed.
i changed ROMs and Radios, formatted the sd card, changed backed to stock rom, but without success.
BUT here are things that might help you help me:
1.) i DID NOT have the issue with the WP7 build (with android i DO have the issue)
2.) it only reboots itself when in standby, i have never seen it happening while i was using it
3.) the new provider uses the network from another provider, so it is always in roaming.
i really do appreciate all the help i can get!
please excuse me for my english
Same here
I've got the same problem, it does happen aswel in wp7 rom but it takes more time for some reason, I think it's a hardware problem, I seem to recall flasing back to the standard rom so the telehpone would be like out of the box but i got a restart after 40 minutes .. aswell in standby.
Sir Schwanzelot said:
first of all: my reboot problem is kind of unique so the search didn't help.
problem: like the title of this thread says, my hd2 rebbots itself. i could not find out a specific pattern, it does this things (to me) completely at random: sometimes it goes 5-7 hours straight without rebooting but then three times in only one hour.
it first happend when i got a new sim card and therefore a new provider. i thought the sim card didn't work properly so i asked for a new one, but the problem still existed.
i changed ROMs and Radios, formatted the sd card, changed backed to stock rom, but without success.
BUT here are things that might help you help me:
1.) i DID NOT have the issue with the WP7 build (with android i DO have the issue)
2.) it only reboots itself when in standby, i have never seen it happening while i was using it
3.) the new provider uses the network from another provider, so it is always in roaming.
i really do appreciate all the help i can get!
please excuse me for my english
Click to expand...
Click to collapse
I met the auto restart issue by several times on my Omnia7.
It occures sometime on IE and marketplace data loading. When the IE / Marketplace is getting data from web through Wifi / 3G, it hangs for about 2-3 second and then the phone restart / reboot automatically. It's much easier to happen when loading a large size web page in IE.
Does anyone have met this kind of issue or know the reason?
Thanks.
restart phone
bestija said:
restart phone
Click to expand...
Click to collapse
Thanks for reply. The issue is it restart the phone automatically, not only the application itself.
remove battery
No anyone other meets this issue? Then I doubt it's not because of software but hardware
remyc said:
No anyone other meets this issue? Then I doubt it's not because of software but hardware
Click to expand...
Click to collapse
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Necroman_AI said:
Turn phone off and remove battery for 10s min. Then start the phone again. If problems continue and you have a Samsung or carrier support center near you, make them update the firmware to a new one and see if problem is solved.
Click to expand...
Click to collapse
Thanks for help. It doen't happen so frequently. I've done phone reset and also flashed it into another rom. But the issue is still there.
I've just update it into the new 7008 OS by Zune software yesterday. Hope it could be resolved.
It happened to me once. Just once. FYI, been using this phone for 2 months and it only happened once
Happens to me sometimes on HD7. Not on the Omnia 7 though
It seems not only IE and market place. I met it again yesterday that one app which uses Map control made it crash with Wifi connection. I think that might be because of some data receiving problem on Wifi part.
I've had this happen once since I had the phone in November last year. It was in marketplace, the phone froze and then rebooted itself. This was last week.
I have not installed the update. Like I say this is the first time it's ever happened.
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
It happened to me twice Yesterday. My omnia runs the 7008 firmware.
I changed my SIM card and hope the problem will no longer appear.
Do you solve this problem in the meantime?
-edit-
Xylias said:
It is most definitely firmware related.
I sent my phone to repair (SIM card reader broken), and they flashed an unbranded rom on it(that was an unexpected extra) and the JK1 firmware. Now I don't have random restarts anymore.
Click to expand...
Click to collapse
Your comment makes me believe the problem is SIM-card related. I've heard of phones randomly rebooting by faulty SIM-cards. I know HTC's problem is mostly mainboard related. Sure do hope it's not a hardware failure. I'll try it for another week or so. If it happens again I'll send it for repair.
I have the same problem. I just have a new Omnia 7 from repair, and the new one already rebbot 3 times since yesterday!
Any idea why?
Is your omnia 7 warm? If it's warm, you must to change your CPU, your cpu is overheat.
Problem will go away. It costs about $75.
I suffer reboots
I suffer from the rebooting problem, sometimes randomly reboots when accessing data (3G also). Well, I believe this is when it happens as it happens a lot!
There have been occasions where the phone gets stuck rebooting and sits with the Samsung Omnia 7 splash screen for ages before powering down; or reboots in a loop.
I tried updating the bootloader with Samsungs tool (after putting the phone in download mode), I've since tried flashing different ROMs and non of them have fixed it.
Currently using:
Phone: I8700XXKB3
PDA:I8700XXKB2
CSC:I8700XENJK1
OS Version 7392
It's so frustrating, it's been to a Samsung 'repair centre' but they just seemed to factory reset it and claimed it was fixed. Next step is send it back to Samsung and hope they fix or replace it for me.
VERY annoying as I cannot use the phone at times when I'm out which is worrying.
I was listening to music, browsing facebook and doing several thing at once with case cover on; then i took off phone from cover and it was very hot, so i supposed it was a over heat problem...
it just happened once for me
I tested this with the SIM in my phone and the SIM out of my phone. It made no difference - I received random restarts in both cases.
It's definitely software related though, as I never received these crashes before upgrading to Mango RTM. Not saying it is Mango, but maybe something to do with the firmware installed in the process of upgrading?
I am really hoping that the official Samsung upgrade to Mango includes new firmware and that it fixes the issue. If not I'm getting rid of this phone, I don't want a phone with features I can't even use. I got a full phone crash the other day when just trying to view a map.
I have it also it only happens when I search websites with the Bing search button. I search websites that I already know that exist and even trough the phone is connected (most of time via Wifi) it shows no results and then restarts. I think any ROM replacement will fix it as I have tried them all without success.
Definetly the issue has something to do with Bing services
Hi I had some random reboots but just a few ones like maybe 3 or 4 in 6 months but since I installed Mango beta, it starts to reboot randomly like you on IE or marketplace but removing the battery a few minutes used to fix this.
I thought it was firmware problem so I flashed it with a lot of different firmwares ( now i have KC1 ) but It didn't solve the problem even worst, now my Omnia 7 is stuck in a boot loop.
I suceeded to make it work for a few hours playing games or using bing maps after puting the phone in the fridge for a few minutes. Now the phone wont charge because of bootlooping so even the "fridge fix" doesn't work. Maybe I will try to change the battery but here in france it's really hard to find Omnia 7 stuffs. Maybe its firmware problem because my phone dont look so hot but it acts like overheat problem. Maybe trying to calibrate the temperature sensor by diagnosis if someone knows how to. I'm ok to try it =)
If someone can give us the normal temperature of their omnia 7 maybe we can compare and try to find the solution.
Thanks for reading my bad english ! =D
Yes, this is another one of those annoying "reboot" threads. My HD2 has had lots of problems trying to run WP7. I've had multiple reboots during multiple tasks. It made the phone unusable for a bit.
I finally have a stable ROM that at least allows me to make calls and use the phone - as long as I don't try to access the Internet more than a minute or so. If I access the Internet for more than that minute or so I end up stuck in a reboot loop.
Removing the battery, waiting for a few minutes, and replacing the battery and rebooting the phone solves the reboot loop issue.
I don't know if it's the radio itself, or the particular radio version I am using, that is causing the problem. Calls are not a problem, as I mentioned. I really enjoy WP7, and would like to be able to fully enjoy it without experiencing this dodgy Internet access experience.
FWIW, I have tried several different sd cards, which I know have been identified as being the culprit in a massive number of cases, but nonetheless experience this same problem.
Cheers,
Bubba
As of right now only ATT carries windows phone compatable sd cards. I know because im using one as i type this message to you. Since i purchased it I havent had one single reboot. They only sell them in 8gb/$32.00. Hope this helps. WINDOWS PHONE 7 KICKS A** WHEN FULLY FUNCTIONING