Related
Just saw this posted, what do ya'll think?
http://www.mobilemag.com/2010/12/27/verizons-samsung-fascinate-getting-froyo-before-years-end/
Actually this has been discussed. It is believed that this chart is an outdated chart from Verizon. There are things on the chart that support it being outdated. I not trying to rain on your parade, as I would love Froyo on my Fascinate before the end of the year as well, I am just not certain it will happen. I know the Epic's Froyo update that was supposed to go live 12/26 got postponed, so maybe Samsung is having issues with Froyo on certain Galaxy S phones (CDMA Galaxy S's to be exact). Either that or they are just deciding to pool resources into a Gingerbread update. Either way the lack of updates and update statuses from Verizon and Samsung is leading to the frustration over the lack of an update. All I can recommend now is patience. We will get it when they decide to release it. Either that or Verizon will get the iPhone in Jan. or Feb. and offer some insane upgrade pricing to entice people to move to that smartphone. Who knows, lol.
Ahh, I must have missed that one, I'm in no hurry but I thought this was something new. Thanks....
I will rain on the parade, because that chart's an internal Verizon training tool that came out before the Fascinate actually launched. This whole thing is getting kind of ridiculous -- Android Central put it up on their website as new, exclusive news, and all these other overeager Android bloggers leaped on it like hotcakes without doing any additional research. Is it possible the upgrade will come out before the year ends? Possible, yes. Likely, absolutely not. But this chart doesn't increase the likelihood one way or the other.
And on another note, as the previous poster mentioned this has been posted before -- actually, this is the third time in as two days -- which is why people generally suggest looking over recent threads before posting something you think may be new.
On Verizon's website there are software update instructions, has the 1500 already received an update for 2.1? Traded my buddy for this phone about a week ago and he had no idea what I was talking about when I asked if he ever had to update it, hehe
FWIW, on Samsung's website they show the Fascinate as having 2.2.
That is strange. I just saw that. It was 2.1 only a couple days ago. Shenanigans? Or a lead?
Talked to Samsung tech support. They confirmed that new phones will ship with froyo pre-installed. They would not confirm or deny if existing phones would receive the update.
That is misleading. And this shows under the verizon model fascinate, in case anyone is wondering.
Joe T said:
Talked to Samsung tech support. They confirmed that new phones will ship with froyo pre-installed. They would not confirm or deny if existing phones would receive the update.
Click to expand...
Click to collapse
I have to call BS on Samsung. I just got a new Fascinate from Best Buy last week (just switch to Verizon on the 15th of Dec, originally got the wife a incredible, but she wanted the same phone I got, so went back to get a fascinate for her) and that phone was new and did not have 2.2 on it. I wonder what kind of BS they are pulling here. I will gladly take these phones back to go get a 2.2 Fascinate before my 30 days exchange time is up. It really doesn't make sense not to release an update to current owners but to put it on new phones (which means it must be ready, or the new phones maybe an updated hardware version?). What Samsung and Verizon are doing here is incredibly stupid.
just talked to a service rep... i know i know.....
i asked why it says 2.2 next to the fascinate on their page...he said
"2.2 will be out ota in the next few days"...
I said "
yea we heard that before.... any chance you can just give it to me????"
the response was...
good day sir...
madcow706 said:
I have to call BS on Samsung. I just got a new Fascinate from Best Buy last week (just switch to Verizon on the 15th of Dec, originally got the wife a incredible, but she wanted the same phone I got, so went back to get a fascinate for her) and that phone was new and did not have 2.2 on it. I wonder what kind of BS they are pulling here. I will gladly take these phones back to go get a 2.2 Fascinate before my 30 days exchange time is up. It really doesn't make sense not to release an update to current owners but to put it on new phones (which means it must be ready, or the new phones maybe an updated hardware version?). What Samsung and Verizon are doing here is incredibly stupid.
Click to expand...
Click to collapse
they will be shipping new phones with 2.2 that doesn't mean all the phones in stock will be 2.2... and it just changed within the last 2 days also...
lthibeault said:
just talked to a service rep... i know i know.....
i asked why it says 2.2 next to the fascinate on their page...he said
"2.2 will be out ota in the next few days"...
I said "
yea we heard that before.... any chance you can just give it to me????"
the response was...
good day sir...
Click to expand...
Click to collapse
I think its time to spam facebook and twitter with our discontent. Really in this day and age with the internet and social networking sites, to not say anything about the update (but put it front and center on your product page that the phone has a version of the OS that it does not) is just showing poor customer appreciation.
madcow706 said:
I think its time to spam facebook and twitter with our discontent. Really in this day and age with the internet and social networking sites, to not say anything about the update (but put it front and center on your product page that the phone has a version of the OS that it does not) is just showing poor customer appreciation.
Click to expand...
Click to collapse
Have you seen what people are saying to them on Facebook or Twitter? Their Facebook pages are what you'd expect to see on a bathroom stall; and it's been going on for months!
A bathroom stall? Maybe one at a dairy queen refusing to dispense softserve?
Joe T said:
Have you seen what people are saying to them on Facebook or Twitter? Their Facebook pages are what you'd expect to see on a bathroom stall; and it's been going on for months!
Click to expand...
Click to collapse
Actually I haven't, I just looked today. It is really sad that Samsung is being bashed on the social networking sites and they don't care one bit. I am really reconsidering my decision on keeping a Samsung phone.
madcow706 said:
Actually I haven't, I just looked today. It is really sad that Samsung is being bashed on the social networking sites and they don't care one bit. I am really reconsidering my decision on keeping a Samsung phone.
Click to expand...
Click to collapse
It is sad but they don't care. They got your (and my) money and the only thing they care about is this quarters profits. That's business these days. The real issue here is that in order for Samsung to sell these phones they intentionally misled consumers into believing that the devices would be updated very shortly after their release. I'm sure it's no coincidence that this update will take place right around Q2-2011; they've had this for a while and have been holding out on us.
http://www.samsung.com/us/mobile/cell-phones/SCH-I500RKAVZW
Here it is, straight from samsung. However, on the vzw website, it still lists it as having 2.1.
so fresh and so superclean.
as i have stated before... the update was not ready at the beginning of this month... i saw it with my own eyes... everything was constantly FC'ing...
if it is now ready they have not been sitting on it very long...
God forbid we get a bug free update later than other carriers get a bugged up one....
lthibeault said:
as i have stated before... the update was not ready at the beginning of this month... i saw it with my own eyes... everything was constantly FC'ing...
if it is now ready they have not been sitting on it very long...
God forbid we get a bug free update later than other carriers get a bugged up one....
Click to expand...
Click to collapse
It's not the waiting, it's the lack of any information that makes the natives restless.
Had an idea last night to expand the #NeverAgain Movement. Not sure what that is? (SEE THIS THREAD).
I want to create a consumer advocate blog/site. It will revolve initially around Samsung of course and their total failure to listen/support their consumers.
I am only asking for feedback on what you guys think will help the most. I need ideas on how to do the site (I have no skills in this regard). I am leaning towards a wordpress blog/site. I also need your sentiment on Samsung and their errors.
Planning to point out the errors of Samsung (feel free to post your ideas) and will ask for support by using ALL MANNERS OF SOCIAL MEDIA TO MAKE OTHER CONSUMERS AWARE OF HOW SAMSUNG treats their consumer.
Last time Samsung admitted they heard our voice, they then released Froyo very shortyly afterwards. Only problem is, DID THEY?
They shut us up, but I'm starting to think the Mini Kies was to stop their bleeding. Their Twitter accounts, facebook page, and the articles written by some large sites certainly hurt them. NOW I am concerned this will not be treated as an "official" release since it was not OTA... hence why source has not been released yet (my opinion). Our developers need this, and Samsung needs to know we take the Open Handset Alliance seriously. I know they have 60 days to release... but what if mini kies was not official... we could be waiting forever.
Well, I think we need to shoot back harder than last time. I will be working on the site and could really use yall's help. Thing is, I will probably use the site for future issues... consider it a site for consumer advocacy... not just to bash samsung.
Ideas, thoughts?
If you do not agree, fine... if you feel so strongly to post, fine... but do not ruin my thread by being a troll. I will respect you, respect XDA in return.
The thing that worries me is that the international galaxy s units never got a OTA release for froyo (kies) but did get source code released. To ME official release is anything that comes directly from Sammy for the general public, such as the case for kies mini.
I hope I am wrong in my assumption, but Samsung constantly surprises me.
While I commend your spirit, I think sammy will only listen to one thing... sales numbers... And right now they have no real reason to change.
For me my next phone will be HTC, LG or Moto. I'm done with sammy.
^ It's like you understand, and you don't.
Thats the point.. we are telling Sammy we will #NeverAgain buy their product unless they can prove they will support the consumer/Android/developer/OHA...
I agree, that IS the one thing they will care about.
I was floored at how well the movement worked last time, I had a LOT of article links sent to me... dont underestimate the power of social media. I did before this.
Consumerist.com is a very large, non-profit consumer advocacy site.
My biggest thing about techy type complaints, is you guys (and myself included sometimes) get distracted off with shineys and get off subject of the original real issue.
The source + developers does not matter. What matters is the 60 day timeline, the lack of phone support, the reoccuring glitch issues, and GPS problems. This is all documentable, proven issues that normal people would run into.
s15274n
You know, I would wait until they deliver the Source Code first before we make a move. Xplane9 is right, International Galaxy S has gotten the code and they never had OTA, but an "Official" update thru Kies. Like ours.
Or better yet, we make our mark a week before their deadline of the release of the code, if it hasn't been released yet. I9000 users got the source around 30 days (avg of 35 days). It's been, what? Almost a month since that leak from CNet of a CEO or something that said, we will get the update? So lets see first...
Too early to make a big move. Just imagine how much people out there here in the States are pissed at Samsung. Remember #NeverAgainSamsung? It blew up overnight. We'll do that again if they're releasing the source on the deadline.
My 2cents
^^
Agreed. No need to jump the gun. They still have time before the deadline to release the source.
Sent from my SGH-T959 using XDA App
I think they will release it in a week or two, if not then we start the crusade up again
Sent from my SGH-T959 using XDA App
I think your idea is good, you should do it. However the consumerist already exists, but always room for more.
Also, OTA just means it was delivered over the air, instead this time they chose Kies Mini to make the delivery. I do think this was "official" and I don't think it has to be delivered OTA to be "official."
The only only only thing that worries me about it being "official" is T-Mobiles wording that this is "optional" and "not required." Hmmmm
Nevertheless, those who choose to update using kies mini, then for those users, this is "official froyo."
s15274n said:
I hope I am wrong in my assumption, but Samsung constantly surprises me.
Click to expand...
Click to collapse
No doubt about it:
1. Samsung Galaxy S 4G announced before MWC, basically original Vibrant with a 4G antenna and FFC, minus spacious internal SD.
2. Samsung Galaxy S2 will be announced at MWC.
3. Samsung Galaxy SL is a Galaxy S budget device??? Sporting SLCD and a Texas Instruments CPU.
If your minions haven’t let you know this day is coming, then you need new minions. I have made it very clear to Verizon and Samsung Customer Support over the last couple of months that if there was not a software update (preferably to Android 2.2) pushed out to the Samsung Continuum before yesterday then I would never buy anything with the Samsung brand on it ever again. Now that that has passed, let’s look back at the horrible failures you have made to this point.
The first thing that you did wrong was putting the Galaxy S brand on the back of the phone. This gave consumers the impression that this was one of your top end phones that would receive support and service.
Second, Verizon’s salespeople need to be instructed not to promise upgrades and future enhancements. Actually, I believe this started before the release of the product where there were promises of third party integration with the Ticker coming with the imminent Froyo upgrade. Again, giving us false hope with no intention to follow through.
In January you pushed out an OTA that broke the Ticker. Facebook and Twitter feeds stopped showing updates and we could no longer put in custom RSS feeds. But the Froyo upgrade was imminent, so we kept our mouths shut.
Then in April the Fascinate received its 2.2 update, which fixed many of the issues that we still have on the Continuum as well as all of the new features that come with Froyo. Our previous update had come out a week after the Fascinate OTA, so we figured our 2.2 upgrade was just around the corner.
And we waited about a month… And then we have gotten rather vocal as I’m sure you know.
But you have made it clear that you don’t care that you crippled your product then backed out on promises for updates.
I would like to spell out the repercussions of your actions.
Verizon, you have pissed off a small, but rather vocal portion of your customer base at a time when a slight shift in your fees allows a loophole to allow any of your customers to exit their contracts without paying an ETF. Let’s see how that goes for you.
Samsung, you have lost some customers for life. All of us loved your hardware and products, but this fiasco has soured many of us toward your brand. I, for one will never buy anything with the Samsung brand on it ever again.
There may yet be time to reverse our view of your companies, but at this point I believe it would have to involve Gingerbread, and soon. Best of luck.
Weudel
Amen brother, amen!
I posted this on here, my blog (broadcast to Twitter, Google+, and Facebook), Android Forums and as a note on Facebook sent to Verizon Wireless, Samsung Mobile, PC Magazine, Wired, CNET, Engadget, Android, Android Guys, Androinica, Android and Me, XDA-Developers, VzBuzz, Samsung USA, Sprint, T-Mobile, and AT&T...
Feel free to ditribute it to whomever might get something done here.
I hear you loud and clear! Not planning on purchasing any Samsung Android products in the future.
I'm not talking just Android... I'm not going to buy ANYTHING made by Samsung ever again.
Agreed
Did you see that their CTO (an Android friend) left for Citigroup?
saw that... maybe they'll go to WP7 or something now.
That's the only way you can do anything to a big corp. Never by anything made by Samsung that includes the iPhone (mostly Samsung parts) but the only problem is one person won't hurt them you have to spread the word brother. Spread the word.
Sent from my HTC INSPIRE using XDA App
Trust me... I've been spreading it...
-Sent from my Space-Time Continuum using the XDA Premium App
I also sent this to the Editor in Chief at Mobileburn.com
We on many message boards including XDA have been trying to get information regarding the Froyo release for Verizon's Samsung Continuum to no avail. Several of us have contacted Verizon and Samsung but have been given no real answers as to if the update has been made or if it will ever be made available to us. The Continuum community feels cheated. Most of us purchased this phone because it had the 'Galaxy S' name on it and assumed because this is Samsungs flagship line that it would be receiving updates like the other GS phones. I realize we are a small community but we still deserve answers be it from Verizon or Samsung. Please, if you can find the answers we are looking for. Don't let us be duped by Verizon and Samsung. We are loyal paying customers and we deserve to know the truth!
Thank you for any information you or your staff can provide.
-Justin Hegenbart
Jaizero - XDA-Developers.com
A shot in the dark but an effort none the less. =)
So I don't know about you guys, but I am tired of waiting for ICS. Even more so I am tired of there being not a word spoken about the progress of the update from Google, Sprint, or Samsung. Being that I am still paying the phones subsidized price to Sprint with my monthly payments, I have taken my complaints to their official forum.
http://community.sprint.com/baw/community/buzzaboutwireless/phones-and-devices/samsung/nexus_s_
I encourage all of you that are tired of the silence of these companies to please join me on Sprints forums and voice your complaints. Maybe if enough of us speak up someone will realize it is better to have transparency even when things go wrong.
*I know some of you will say quit complaining and flash a rom. I know what my options are, but that does not excuse these companies for treating us the way that they are. Sprint should not be advertising the Nexus S 4G as receiving "OS updates as soon as humanly possible"*
I've been wondering this for a while.. when the ota update comes out, do you (as in everyone who's waiting for it) plan on using it?
Drop w/e custom ics rom you might have with performance tweaks, themes, status bar toggles, settings you'd never get in a stock rom, etc. etc.?
"treating us the way that they are"? Maybe you've forgotten that Google pulled the first ics update because of issues, and they already have 4.0.5 planned, ics is obviously having issues.
Don't get me wrong, i can definitely understand the frustration with no news about anything at all. I can see your reasoning for complaining to Sprint about that.
i dunno, I'm just curious as to why everyone is freaking out over it. imo they should be pestering Google to release the 4.0.4 source for us to fix some things in our roms, instead of bothering the carrier
Sent from my Nexus S 4G using Tapatalk
kyouko said:
I've been wondering this for a while.. when the ota update comes out, do you (as in everyone who's waiting for it) plan on using it?
Drop w/e custom ics rom you might have with performance tweaks, themes, status bar toggles, settings you'd never get in a stock rom, etc. etc.?
"treating us the way that they are"? Maybe you've forgotten that Google pulled the first ics update because of issues, and they already have 4.0.5 planned, ics is obviously having issues.
Don't get me wrong, i can definitely understand the frustration with no news about anything at all. I can see your reasoning for complaining to Sprint about that.
i dunno, I'm just curious as to why everyone is freaking out over it. imo they should be pestering Google to release the 4.0.4 source for us to fix some things in our roms, instead of bothering the carrier
Sent from my Nexus S 4G using Tapatalk
Click to expand...
Click to collapse
Pestering Google would be the more direct approach for sure. But they already got their money for these phones. Sprint on the other hand I am still paying and will continue to pay (if I don't move to another carrier). So Sprint seems to be the more logical source to complain to and maybe if enough people pester them, they will in turn force Google to be more transparent. Because as is, it looks like Google could give a ****.
Ah alright, that makes more sense to me now. Thanks for the response
Sent from my Nexus S 4G using Tapatalk
kyouko said:
I've been wondering this for a while.. when the ota update comes out, do you (as in everyone who's waiting for it) plan on using it?
Drop w/e custom ics rom you might have with performance tweaks, themes, status bar toggles, settings you'd never get in a stock rom, etc. etc.?
"treating us the way that they are"? Maybe you've forgotten that Google pulled the first ics update because of issues, and they already have 4.0.5 planned, ics is obviously having issues.
Don't get me wrong, i can definitely understand the frustration with no news about anything at all. I can see your reasoning for complaining to Sprint about that.
i dunno, I'm just curious as to why everyone is freaking out over it. imo they should be pestering Google to release the 4.0.4 source for us to fix some things in our roms, instead of bothering the carrier
Sent from my Nexus S 4G using Tapatalk
Click to expand...
Click to collapse
No, I would never give up my mods & tweaks, etc....but I would love to have a stock rom with all those tweaks, mods, themes, kernels, etc. added on to it. IMHO, stock roms are almost always stable beasts! Honestly, at this point, I am doubting whether or not sprint even cares enough to let us know what's going on with the update. We're now over 2 months since the first official ota was pushed to nexus s and the devs here have already beaten the bloody hell out of sprint in releasing working roms, with brand new radios, bootloaders, and all. Granted, the bootloader & radio were ripped from a leaked rom, but still....we've got over a dozen working roms before the people who have full access to schematics, closed source code, etc. could even get one out.....and that's just plain sad!!
Has anyone gotten this OTA yet? I can't even find one person that has. It's making me think that it was a false leak, maybe that's already well known though...
patokeefe said:
Has anyone gotten this OTA yet? I can't even find one person that has. It's making me think that it was a false leak, maybe that's already well known though...
Click to expand...
Click to collapse
Umm.. Its called a leak because it was err.. leaked... It was an OTA update that wasn't released yet and still hasn't been. Doesn't make it a false leak, just means they still aren't ready to release it.
Sent from my Nexus S 4G using Tapatalk
Is he possibly talking about the leaked release date of the ota ics update, the one of the screenshot from a Sprint webpage showing Sprint saying the update will be released on February 16th???? I think he might have been asking if anyone got the ota update that this was showing. I personally think that it was a misprint and the update will be released on March 16th, as there is another leaked piece saying the NEXUS S update will be released in mid March.
KID ANDROID said:
Is he possibly talking about the leaked release date of the ota ics update, the one of the screenshot from a Sprint webpage showing Sprint saying the update will be released on February 16th???? I think he might have been asking if anyone got the ota update that this was showing. I personally think that it was a misprint and the update will be released on March 16th, as there is another leaked piece saying the NEXUS S update will be released in mid March.
Click to expand...
Click to collapse
Exactly.
I should clarify, the substance of the leak-the date if the alleged OTA update-was false.
Sent from my Nexus S 4G using Tapatalk
Looks like Sprint is still sytematically deleting posts of their users and paying customers on their forum.
Go here and see before it is deleted: http://community.sprint.com/baw/thread/85388?start=0&tstart=0
"Nexus S 4g and ICS-where is it?
Why were these posts deleted? Why are you still trying to hide what is going on instead of answering my questions? There was nothing in these posts that was your content to delete. markie_b stated that posts that had Sprint property (screenshots) were deleted because of that, but why are these deleted?
POST 1
"@markie_b "the opportune word here is leaked which means someone is putting information out there before it is due and therefore Sprint has the right to delete any information"
Just because it was leaked does not make it any less true. There was a banner at the top of the page when Sprint employees logged into Dara and ISC. It was there for two days at least. Many different Sprint employees confirmed this as true. So deleting the screenshot and links to this image just makes it look like Sprint is trying to hide something. Which you are. Sprint messed up. Plain and simple. Maybe you guys should admit this and try to give us more information than just wait for ICS because we know nothing. We all know you and every other Sprint employee know nothing. You guys should work on changing that. Instead of hiding mistakes and staying silent on what is going on with an update, you should be proactive in letting us know every step of the process you are on in geting the update out. The source has been available for 3 months now, that is more than enough time to get the radios working. As I have said before we are all still paying Sprint for these phones. We deserve to be treated better. On a side note you should realize the Nexus is a developer phone. You are not dealing with your average Android phone users here. We will notice every single mistake you make and come looking for answers every time.
@aysdojo Why would you think it was an internal release? How many Sprint employees do you think still even own an NS4G? On top of that there is no system in place for Sprint to only push updates to Sprint employees. So how would they even accomplish an internal release?
@14knight So would you mind explaining why another post created by mattsholtz23 that asked why Sprint is advertising the Nexus S 4g as "OS updates as soon as humanly possible" were outright deleted and the member banned? There was no "leaked" information in that post. It was a simple question that was deleted instead of just being answered. It look like Sprints policy is to delete any post on here that makes them look bad. Instead of being up front and admitting when they do things wrong. A screen shot has been taken as proof of this post."
POST 2
"I must assume that you have trouble reading, as all proof needed was inside of last post. You must realize that you are asking for proof of things that do not exist, i.e. a way for Sprint to roll out releases only to employees all the while excluding every other NS4G owner on their network. This is like asking someone to prove that Santa Clause does not exist. The proof he does not exist is that no one has ever proven that he does exist. The same goes for Sprints secret employee OS upgrade system that you somehow beleive in. Like I said before, it would have been heard of by now through employee leaks, considering that the OP is about Sprint internal leaks this is something Sprint has a problem with. Also of note is that the one internal rollout you cited from Google had leaked screenshots of ICS (I guess you would have had to of read the article though) hitting Google+ and Twitter within hours of the actual rollout to employees. Further illustrating my point. I would also like to point out that I have answered your questions twice now with you still never answering my one question to you. Why do you believe this was an internal rollout? Any other post by you will be ignored as I must assume you are trolling and are hijacking the thread, considering your last 2 posts have not had a single fact in them and were all opinion, and that you never answered my one question to you. Now back to the real questions I would like to see answers to. I am still waiting Markie_B and 14Knight."
A screenshot has been taken as proof of this post, as have all my other posts."
And another one that was deleted:
"@dreamcat1138 You are correct. Not only does the NS4G have weak radio problems, but it is all Samsung devices that have signal issues. Samsung is notorious for using under powered radios inside of it's handsets. http://www.androidcentral.com/nexus-s-users-hows-your-wifi-strength http://www.androidcentral.com/are-you-having-radio-issues-your-nexus-s-4g-poll http://www.google.com/support/forum/p/Google+Mobile/thread?tid=34ad876196cb21c4&hl=en http://www.google.com/support/forum/p/Google+Mobile/thread?tid=72cde4a29b9021c3&hl=en http://forums.androidcentral.com/sp...e-wifi-radio-wifi-tethering-crashes-data.html Tweet from Engadget's Mobile editor - https://twitter.com/#!/zpower/status/15800092652998657 http://forums.whirlpool.net.au/archive/1714413 http://pocketnow.com/android/samsung-epic-4g-touch-hits-radio-problems-fix-promised http://pocketnow.com/android/epic-4g-touch-signal-loss-fix-coming-soon-user-leaks-it-early http://code.google.com/p/android/issues/detail?id=24345 http://www.theverge.com/2011/12/21/...signal-problem-fix-coming-meter-being-changed Trust me I could go on. Basically all Samsung devices including the Nexus S 4G have horrible radios. Just look at some of the other posts in Sprints Nexus S forum. There are more than one post asking when the radios would be fixed on the NS4G, and they always have the same answer. It's in the next update. Yet with the last 3 update the NS4G recieved that were supposed to fix the radio issues, they never did. And now we are being told it will be in the ICS update. That is untrue as there is no fix for the radio ssues, it is a hardware issue, and the only fix for that is not buying a Samsung phone. Screenshots have been taken as proof of this post."
Here are even more that were deleted.
"Why was the screen shot and link to the image of the leak deleted? Why does Sprint feel that hiding their mess ups is gonna help? It is all over the web, we already know. Why don't you take the time to admit your mistakes and tell us what is going on, instead of deleting posts banning members and deleting pictures. Is this really Sprints stance, to hide facts and lie to it's paying customers? Every person on this Nexus board is still paying for their phones with their contracts. Why are we being treated this way? Screenshots have been taken as proof of this post."
"So you don't believe everything you read on the internet, yet you believe the rumor one guy (not a Sprint employee) posted on this forum that this was an internal rollout. As that one guy (techguy379) is the only and original source that this was an internal rollout, and looking at his other posts, he knows absolutely nothing about what Sprint is doing. Not to mention that if it was an internal rollout wouldn't the Sprint employees who leaked these screen shots have known that, as they are internal employees. I personally know for a fact that one of the screen shot leakers/posters was himself an NS4G owner, wouldn't it make sense that he would have been one of the internal testers, since he owned the phone the test was taking place on and was himself an internal employee of Sprint? The proof that Sprint or any other prvider has never done an internal rollout to test an OS on their employees is that we would have heard about it, on Twitter, Facebook, and XDA. Do you really think Sprint could control leaks from their 18 year old work force. Most companies can't even control leaks from their programers and coders. Come on. You also just proved yourself wrong, as Google is the only company that does internal rollouts of Android to test OS updates. Since they are the ones who make it. There has and never been a single reported case of a service provider (Sprint, Verizon, AT&T, T-Mobile) ever internally testing an OS update on their work force, and that is because they don't. Really you are just making yourself look silly. I am sure Sprint can take care of defending themselves without your ill informed help."
*update* Looks like nexuss4glies was banned and most posts deleted.
Here is a full account of what is going on at Sprint's forums.
http://sprintlies.tumblr.com/
Here is a reddit link as well http://www.reddit.com/r/technology/comments/pyaow/a_full_record_of_how_sprint_is_deleting_its_users/
Your sense of entitlement is ridiculous at this point.
These updates take time, there is a massive amount of testing that has to happen before you release an update that could potentially brick hundreds of thousands of phones in one day. When working with a wireless carrier they must also test to make sure the radio is working properly with the network as well, in a variety of environments and situations.
If any problem comes up during these tests it has to start over again, if google has decided that 4.0.5 needs to be developed before they can re-test it, it's up to them. Google has never once stated a release date for ICS on our phones, sprint had it on an internal website for employees only (which could be a fake shot), not out there for public consumption. It's likely they are testing it internally and still awaiting approval somewhere down the line.
Just calm down, or just install the leak if you are really truely that desperate. The OTA will come out in due time and you'll look back at this and wonder how you could be so unreasonable.
They are releasing it as fast as humanly possible. Humans make mistakes, bugs can sometimes regress and appear again. Humans are flawed, humans write flawed code. Would you rather have a broken update or one that's stable enough to roll out to everyone?
Google, Sprint, and AT&T could all handle this better with some actual communication. However, I don't think any of them are holding back ICS intentionally. They are obviously working out issues and when they feel it is ready, they will release it. I'm not sure what the original poster is trying to gain by this crusade.
bozzykid said:
Google, Sprint, and AT&T could all handle this better with some actual communication. However, I don't think any of them are holding back ICS intentionally. They are obviously working out issues and when they feel it is ready, they will release it. I'm not sure what the original poster is trying to gain by this crusade.
Click to expand...
Click to collapse
I am trying to gain some transparency. I never stated that I thought ICS was being held back. But lets face it, there is no money in updating phones. The money is in selling them. I do believe that if more resources were put into development of updates it would result in faster updates. You would think this would be a priority for Google, at least with their flagship line of Nexus phones. Really, if this is what the "Nexus Experience" is supposed to be, then I am not on board. Second Sprint should have never sold this phone as a Nexus experience with "updates as soon as humanly possible" because the NS4G is not updated like the other GSM devices. Even Google has pulled CDMA Nexus's from it's Nexus developer page basically admitting that the update process works differently than the real (GSM) Nexus devices. I have a feeling this will all be happening again in a year when updates are needed for the Verizon and Sprint Galaxy Nexus.
My main goal is to draw attention to Sprint's and Google's mistakes as this whole process couldn't have been any more messed up. The more people that start criticizing these companies when they blatantly screw up the better off we will be in the long run. Staying silent for this long is just not the right way to be treating your customers. Especially when those customers are mainly the developers (Nexus devices are developer phones) who bolstered your OS to the number one OS in the world.
petrochemicals said:
My main goal is to draw attention to Sprint's and Google's mistakes as this whole process couldn't have been any more messed up. The more people that start criticizing these companies when they blatantly screw up the better off we will be in the long run. Staying silent for this long is just not the right way to be treating your customers. Especially when those customers are mainly the developers (Nexus devices are developer phones) who bolstered your OS to the number one OS in the world.
Click to expand...
Click to collapse
I don't think creating a blog full of screenshots of you ranting at community managers (that have no sway or special information, or right to speak on sprint's behalf) is helping at all.
Explain what you think 'as fast as humanly possible' means in the context of a highly complex and sensitive phone software rollout. There is a lot that could go wrong and delay an update, you know the update is coming. You are not paying a monthly fee for updates to your phone, find me the line in your phone contract that says that. A line on a product's website isn't a contractually binding agreement, maybe false advertising. If you wanted to prove that however you'd need proof that google and sprint engineers weren't even working on porting the software, and we know they are.
IMHO this is a little silly. Why does it even matter at this point? Almost every single ROM that is developed or being developed is ICS. We already have it so why would we need ota?
Sent from my Nexus S 4G using xda premium
Bauxite said:
I don't think creating a blog full of screenshots of you ranting at community managers (that have no sway or special information, or right to speak on sprint's behalf) is helping at all.
Explain what you think 'as fast as humanly possible' means in the context of a highly complex and sensitive phone software rollout. There is a lot that could go wrong and delay an update, you know the update is coming. You are not paying a monthly fee for updates to your phone, find me the line in your phone contract that says that. A line on a product's website isn't a contractually binding agreement, maybe false advertising. If you wanted to prove that however you'd need proof that google and sprint engineers weren't even working on porting the software, and we know they are.
Click to expand...
Click to collapse
Yes it is false advertising. The Nexus S 4G was falsely advertised by Sprint to me and everyone else when purchasing it, as receiving "OS updates as soon as humanly possible". As for the definition I would consider it to be defined as the first time they released the OS back in December of last year. Google is to blame for making a shoddy OS that didn't work when it was released. If they would bother actually putting any real kind of money into the development and work force that does design these updates, then maybe it would have worked the first time they released it. But like I said before there is no money in updates, so the development of them will reflect that. Just like we have seen here.
Why you feel the need to protect billion dollar companies, I am not really sure. Any kind of company like these should be criticized constantly, otherwise they will walk all over us, just as they are in this situation. The bottom line is Sprint and Google have screwed up. The more attention that is drawn to that fact, the better. More transparency is needed in Sprint and Google's relationship with their customers and that is not going to be fixed by people like you that are making excuses for them.
petrochemicals said:
Google is to blame for making a shoddy OS that didn't work when it was released. If they would bother actually putting any real kind of money into the development and work force that does design these updates, then maybe it would have worked the first time they released it. But like I said before there is no money in updates, so the development of them will reflect that. Just like we have seen here.
Click to expand...
Click to collapse
And you just lost the argument entirely. Android 4.0 was developed for one phone at the start, the Galaxy Nexus, they stated it would come to the Nexus S eventually. Your argument is that the software is crap because they haven't written the device drivers fast enough for you. You want them to release broken software because you are entitled to fast updates.
Apparently to you 'as fast as humanly possible' means something entirely different, where humans are perfect creatures that never make coding mistakes. And on the off chance that the code was perfect to start it still takes time to TEST, time that has paid off already because they would have released a buggy update.
You can't just hire more engineers and throw more money at something to make it go faster. You assume your monthly WIRELESS USAGE fees go towards software development for one of sprint's 20+ phones. They don't.
Get over your false entitlement, they don't owe you anything.
lol @ people getting angry over ICS not being released yet
.... clearly you didn't have an Epic 4g and have to wait from September to March of the next year for Gingerbread.... we have nothing to complain about here in the NS4g forums
Quite honestly, yes the wait sucks, but it'll be worth it to not have the same type of bugs as NS3G users on TMobile and other international carries are facing. I used OICS then went back to gingerbread in December and have been waiting until the official OTA because I know it'll be better than ANY of the roms we have yet! Yes Sprint sucks, but they're trying to protect us. Also, as aforementioned by snowmanwithahat, at least we aren't like Epic 4G users and waiting 6 months or the other countless people in 2 year contracts not even on GB. Plus, no other phone that isn't a Nexus S has gotten the OTA yet so until then I'm still happy. I will, however, be furious if any other Sprint phone gets it first... Just my 2 pennies...
As it has been months since VZ released this god awful bug filled release of 2.3.4 breaking Google Sync in the process, and after a couple months finally admitting there was an issue with it and no release. I say we bombard VZ with emails about a fix for this issue for our phone. I would very much like to use 2.3.4 but as I rely way too much for work emails to have to constantly hit refresh on my phone to see if I get an email..... thats stupid.. VZ just needs to get it done, fixed and update the dam* thing.
I would like to get support from as many R800x users who are just as unhappy about this situation with our 2.3.4 update by contacting the upper management at VZ at the following
212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
[email protected] is the CEO's email address.
I would like to point out one very BS reply to a VZ customer on the VZ forums regarding this issue.
https://community.verizonwireless.com/message/850814#850814
From above link:
-------------------------------------------------------------
Tommy_861 Jul 26, 2012 2:24 PM
Verizon? Its been months now. We have no word of when this issue will be fixed. We are all paying for a service and a phone that doesn't do what its supposed to, its doesn't sync with Google, Gtalk doesn't work, and Facebook barely works unless you're connected via WiFi.
You know about the issue Verizon and last we were told You and Google and Sony were working on a fix. Well its been months, where is the fix?
Please do not respond with make sure your phone is updated, it is.
-----------------------------------------------------------------------------
Verizon Wireless Customer Support Aug 7, 2012 2:53 PM (in response to Tommy_861)
Tommy_861, I can understand why it would be upsetting for features to stop working that previously did before. Per our product team, connectivity issues with Google Talk were found to be caused by changes to Google's encryption servers and this is no longer supported by the Xperia Play. I apologize for any inconvenience. The issue with Gmail sync has been reported, but I don't have any info on when this will be resolved. For Facebook, are you using the application or the browser? If an application, try using the browser.
MarquiaF_VZW
Follow us on Twitter @VZWSupport
-------------------------------------------------------------------------------
To say that our Xperia PLAY is no longer supported by Google as the encryption servers have changed is total BS. This is completely ridiculous and I am already so fed up with VZ right now as it is. So I would like to ask for any and all R800x users to blast the above contact information with emails, calls, faxes griping about this and asking (want to be demanding but it wont help the situation, so be nice but firm) that they fix our phones update. It shouldnt take them a day to resolve if they just fix it and get it done.
For those who want to support this cause post below and please at least email
Another thread same results, same customer / Rep.
From this link:
https://community.verizonwireless.com/message/852923#852923
------------------------------------------------------------------------------------
Tommy_861 Jul 9, 2012 11:05 AM (in response to B_Sales07)
Check out some of the threads at the beginning, specifically the one about the bug in 2.3.4 . Verizon broke it when releasing it. They have said they are working on a fix, but its been a couple months already. Basically its either live with it, or get a different phone. sorry
Report Abuse
Like (0)
''
Re: Why will my PLAY not connect properly to the Google network?
poorxperiaplay Aug 7, 2012 5:38 PM (in response to B_Sales07)
I loved my Xperia Play. You can replace it 100 times but if it has 2.3.4 on it, it's essentially broken. I've talked to several different people in support over the last few months and not one of them has admitted to having any idea what I'm talking about. They claim to have no documentation regarding the issue. If that's true then that tells me that no one is working on the problem and as suggested before me, you'll have to live with it or get a different phone. I really liked this phone. I'm really annoyed that Verizon has butchered nearly every aspect of supporting this phone.
Report Abuse
Like (0)
''
Re: Why will my PLAY not connect properly to the Google network?
Verizon Wireless Customer Support Aug 12, 2012 7:16 AM (in response to poorxperiaplay)
I'm sorry to hear that you're no longer enjoying your Xperia Play. I know it can be upsetting when features that previously worked no longer work after an update. According to our product team and Sony, there were changes to Google Talk's encryption settings in May, and Google Talk will no longer be supported on the Xperia Play. I apologize for any inconvenience. Our product team is still investigating issues with Gmail sync.
MarquiaF_VZW
Follow us on Twitter @VZWSupport
I have emailed the CEO at VZ.
This is what I wrote:
Hello,
Earlier this year, May 1st, an OTA was released for the above phone which I own. And as I was glad to see an update myself and every other user of this phone on your service is very upset with the result of this update. As a result Google Sync servers no longer work. In order to check your Google Talk, Voice, Gmail you have to manually select "refresh" to see if there is anythnig new in any of our Google related software. I have seen several threads on your support forums with people complaining of this issue and its either been "there is no issue" to "Google changed the encryption on the servers and as a result your phone is no longer supported by Google" (really.....its a Google phone).
I have made a thread on XDA requestin that all R800x users voice their frustration at this absurd situation and lack of support for our phone. As a result of this bug filled OTA, it pretty much makes all Google related services null. Thus defeating one of the main reasons people buy a Google/Android phone, for the services which now no longer work without a constant manual refresh by the user.
I would like to not only voice my extreme frustration and unhappines to this lack of customer service but also politely and respectfully ask that an update please be made to resolve these issues. If this is an effort to purposefully make people want to buy a newer phone then I promise you this will be my last phone from your company. Until now I loved this phone and for the gaming I still love this phone. But your service I am not happy with and unless this is resolved I plan on taking my entire family (23 members with your service for the last 5-15 years) with me as we go to another company provider.
Please do not let this disservice ruin your companies reputation and leave people with a desire to vacate your services due to a lack of customer support/service for our beloved gaming phone. Thank you for your time and I once again respectfully ask that an update please be released to fix these issues. Thank you.
Sincerely,
Jesse Gregory
BTW that VZ Customer Tommy_861, thats me lol
Rogue Leader said:
BTW that VZ Customer Tommy_861, thats me lol
Click to expand...
Click to collapse
Aha!!!! The plot thickens.....haha... I hate their idiotic replies to your question.... that part about our phone being unsuported by Google due to encryption..... I laughed at how idiotic that was... I mean its a freaking Google phone....well the OS is google.... anyways...a$$holes
I sent this message to him as well:
Mr Seidenberg,
Thank you for taking the time to read my email. I am writing you on behalf of myself and every other person who has purchased a Sony Ericsson Xperia Play from Verizon. First off I want to say I love the phone and thank Verizon for taking a chance selling a phone that really only appeals to niche consumers. However, without boring you with the technical details, unfortunately Verizon has broken some of the phone's main functionality with its most recent software update released about 4 months ago.
I and others have complained about this issue, and we have gotten a range of responses from "we're working on it" to "its Sony's fault" (and Sony blames Verizon), or "we don't know what you're talking about", and the worst of all most recently "The Xperia Play no longer supports those Google features". That last response is what bothers me, and everyone else. Firstly, the same update for Verizon has been released for all other versions of the Play for other carriers and unlocked with no issues, which means changes Verizon made to it to add their software features are what caused the issue. Secondly how do you tell a person who is paying you nearly $100 a month for a service on a phone they bought with specific important features (Google services are a main and important part of Android), that sorry you paid for something and it doesn't work and its not our fault/problem.
This is just patently unfair, and honestly as a long time customer of Verizon I expected and hoped for better. The worst part is if I wanted to just end using this phone I am stuck paying full price for a phone or waiting more than half a year to upgrade or leave Verizon for fear of an ETF. But I don't even want to upgrade or cancel, I like this phone and I'm otherwise happy with my service. I implore you as a loyal customer to direct as many resources you can to fixing this problem. I realize we are likely a very small group, but we are subscribers nonetheless.
I look forward to your kind and prompt response.
Click to expand...
Click to collapse
Why don't sell it and buy the inernational version of Xperia Play ? R800i
It costs about 250$
Xperia-Play said:
Why don't sell it and buy the inernational version of Xperia Play ? R800i
It costs about 250$
Click to expand...
Click to collapse
I can buy the AT&T version unocked on eBay for around $150. Problem is Verizon is CDMA, all over variants of the PLAY are GSM... so not compatible....
On with the call to ARMS!!!!!
Rogue Leader said:
I sent this message to him as well:
Click to expand...
Click to collapse
Dang, that sounded better then mine..... hahaha....i think i let my anger through a little too much....
Xperia-Play said:
Why don't sell it and buy the inernational version of Xperia Play ? R800i
It costs about 250$
Click to expand...
Click to collapse
would love to except I've already paid for this phone and I'm stuck in a $80/month contract until the end of March.
March 2013? Holy s**t! They have you by the short and curlies.
Sent from my R800i using xda app-developers app
mulllen666 said:
March 2013? Holy s**t! They have you by the short and curlies.
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
2 year contracts, its the norm here in a country where people feel the overwhelming need to toss their cellphones every 2 years or less.
But its subsidized, so I paid out of pocked like $100 for it. But you pay it back in the contract
Revol Wireless will flash your Verizon CDMA device to their service. I plan on doing that after I get out of college since they have unlimited everything for 45 USD per month.
Plus, I don't care about OEM's anymore, when we have these lovely custom ROMS here.
As an update after just about a week on this I still have no reply. Anyone else?
Rogue Leader said:
As an update after just about a week on this I still have no reply. Anyone else?
Click to expand...
Click to collapse
Yup no reply. I hav emailed the CEO twice this week. So that would be three times. I have check with about 5 sites that the email link for the CEO is correct
[email protected]
http://aboutus.verizonwireless.com/leadership/executive/profiles/Dan_Mead.html
Hey Rogue Leader, you want to copy and paste your email from page 1 and send it to the address above?
I really feel sorry for you guys. Never knew it was this bad.
I will call, text or FAX that guy soon. As I have free calls / texts with an app from GPlay to any US/CA number.
;D
- Swift - said:
I really feel sorry for you guys. Never knew it was this bad.
I will call, text or FAX that guy soon. As I have free calls / texts with an app from GPlay to any US/CA number.
;D
Click to expand...
Click to collapse
Thank you Swift, that is very kind of you and greatly appreciated.
jgregoryj1 said:
Yup no reply. I hav emailed the CEO twice this week. So that would be three times. I have check with about 5 sites that the email link for the CEO is correct
[email protected]
http://aboutus.verizonwireless.com/leadership/executive/profiles/Dan_Mead.html
Hey Rogue Leader, you want to copy and paste your email from page 1 and send it to the address above?
Click to expand...
Click to collapse
Done
Rogue Leader said:
Done
Click to expand...
Click to collapse
Awesome. Thank you! Heres to crossing out fingers.. :highfive:
Faxed (I hope it got through) and emailed. No time to call as I'm in Dublin.
Some of the following is untrue, but I'm Irish and in no way ever dealt with VZ before so excuse my noobness.
Dear Verizon CEO,
My name is Shane Hastings and I'd just like to ask you something regarding your services and software updates for the R800x.
For over four months this device has had the inability to sync with Google Services automatically. This has left myself along with hundred other Verizon no choice but to switch to another carrier, or simply cancel payments to your service.
As the problem is major and a MAJOR part of Android devices, this in fact makes the device "broke".
I'm running the latest software. Do not reply with "Google has stopped encryption support for the R800x" as this is not true. I myself am studying law at university.
Regards,
Shane Hastings
Click to expand...
Click to collapse
There's more to it but it won't paste?