Hey Guys, My hd2's touchscreen stopped working a couple of weeks ago so i sent it in Thursday to htc under warranty. I called them today and they're saying they have to charge me $120 to repair it because its my fault it stopped working. I do have a crack next to the call button, could this be why? Also Is there any way that i can get it repaired under warranty instead of paying $120?
Sounds like you did something to cause enough force to get it to stop working, if it's cracked anywhere that usually means you dropped it.
I'd get the phone back, then find a 3rd party store that repairs screens for like $50 or something like that.
orangekid said:
Sounds like you did something to cause enough force to get it to stop working, if it's cracked anywhere that usually means you dropped it.
I'd get the phone back, then find a 3rd party store that repairs screens for like $50 or something like that.
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The thing is the screen didn't start messing up until months after i dropped it. I forgot to add its just not responsive to touch the lcd is perfectly fine.
brendonmgg said:
The thing is the screen didn't start messing up until months after i dropped it. I forgot to add its just not responsive to touch the lcd is perfectly fine.
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After you dropped it it may have damaged it but not to the point of not working, then maybe you bumped it wrong or something and it somehow messed up the digitizer. Either way, it def. sounds like a hardware issue at this point and since HTC knows you dropped it they will refuse to fix it for free.
3rd party is always cheaper than HTC, so you gotta do what you gotta do.
orangekid said:
After you dropped it it may have damaged it but not to the point of not working, then maybe you bumped it wrong or something and it somehow messed up the digitizer. Either way, it def. sounds like a hardware issue at this point and since HTC knows you dropped it they will refuse to fix it for free.
3rd party is always cheaper than HTC, so you gotta do what you gotta do.
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Alright thanks a lot man, I'll look in to getting it fixed sometime next week. Do you think its worth getting fixed since its a hardware issue with the digitizer being located under the end key? Wouldn't the same thing happen eventually?
Related
I've noticed recently the backlight on my HD2 seems to have suffered some sort of malfunction or something. Might be a bit of a strong way of describing it perhaps.
Basically imagine if you have a blank white screen/image showing on the phone, there's a couple of bits on it that always stay in the same place where the brightness is not the same as the rest. I'm certain it's only been like this recently but no idea why.
You can only really notice it with very pale or bits of white on the screen but am wondering:
1 - if anyone else has this,
2 - how it's happened,
3 - anything I can do about it,
In particular if it's a fault with the phone (as I'm certain the phone has never been knocked and it definitely has never been dropped or pressed hard etc), is this something I could get done under warrantee.
If it is, can I get it fixed on warrantee even with no receipt since I bought it on Ebay? Every single HD2 is still in its warrantee period so I hope they could do.
Thanks!
I have the same, they advised me to contact support, but i kinda neglected it for the time being.
I have the same kind of spot in the middle of my screen, i only really see it when the screen is white, annoying tho :/
I dont like the idea of having to send the phone out and missing it for a few weeks :'(
I had the same problem on my device so I called HTC and they picked it up, repaired it and sent it back. Well they sorted out this particular problem (by replacing the LCD panel) but, alas, created few more. The buttons were not placed properly, the body was damaged and etc. So Angry and Disappointed Me called them up and they picked it up again. This time they replaced the whole unit (the actual body if I am not mistaken) and sent it back. Finally I was glad to have my phone back after two weeks.
Funny enough most of the HTC employees that I spoke to had very poor English. And I spoke with quiet a few of them. Luckily I am talented at mimicking broken English and didn't have much problem getting my message across. I'd imagine for most people it should be very difficult to explain their problem and arrange repairs.
Thanks for the replies.
Is it possible to do this without a sales receipt and still not have to pay? I don't think I should have to pay since it's not very old at all but I can't prove it's actually my phone I guess.
Did you just contact them via the XDA website or something?
I got the same issue. Most annoying when reading long emails or articles. I thought about sending it in for repair but I have voided my warranty already and don't want to be missing my hd2 for a couple weeks and get hit with a massive bill. I think it has something to do with the layers in the LCD not being completely flat. But I havent got that far in my explorations of this phone, maybe I will on my next trip.
You should contact HTC support by calling at the number for your country that you can find from the HTC website.
They can do everything with the phone's serial no. At least that's how it worked for my Kaiser I got on ebay too when I had a prob with it.
meegulthwarp said:
I thought about sending it in for repair but I have voided my warranty already.
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Hmmm, good point. I have a custom rom on it so mine probably would be void too right? If I change it back to the original rom it should be ok though presumably?
Thanks anyway - glad this is not me.
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
NickT said:
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
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I have sent mine. Post 3 above ^^^
AF241 said:
I have sent mine. Post 3 above ^^^
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Ah yes, so you did. Sorry I was looking at the flag on your profile not your location
I have a small crack on the glass of my HD2 as well between the bottom of the phone and the power / end call key. It looks like a small hair stuck under the button Not sure if they would replace the glass for me as well if I sent it off?
I got my phone from O2 so I'm wondering if I'd have to go to O2 for repair or direct to HTC, maybe I could do both
Anyway, for now I think I'll refrain from sending it off unless it really starts annoying me. A bit of a pain though
I've emailed HTC as well to ask about this.....
I have been having these random reboots for a long time with my WM 6.5, even before using Android and I decided to finally send it to repair since it's under warranty after resetting it. But here's the thing, unrelated to these symptoms, the phone dropped once and the digitizer cracked. Not so bad, it's just one line in he middle and you can hardly see it if you look at a certain angle, otherwise the touch and lcd react fine. I am afraid the repair team will try to blame the random reboots on the crack. How do you think I should approach them with this as I know they can find any excuse to make me pay. I haven't told them about the crack yet, during the phone support the tech guy noted Booting Failure (sometimes it fails to boot up even and have to remove battery for 10min) in the description. The pick up is next week.
they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..
OrionCarl said:
they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..
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what was the problem with yours originally?
screen fault....do a search for HTC customer service, wont find many good ones..
OrionCarl said:
screen fault....do a search for HTC customer service, wont find many good ones..
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well to be fair, your problem is related to the screen itself. But I can understand your frustration. I called them today and they said they can't guaranty anything they have to look at the device first so I am going to write a letter explaining the situation hoping it will be taken into account.
dont expect them to be curtious, best of luck!
Now i am also in that circle of digitizer problem. I bought as second hand and without warranty. So i have to pay 150$ for repairing.
But real question is is the problem persist even after that replacement. Is is knocking your door again.Id yes them i have to think for selling it out as soon as it become alive again. But is not it a foolish act. After wasting my that much of money. Should i keep the phone. Is it safe. Please need very honest opinion
As long as they repair it properly and don't damage anything else in the process, it should be okay for a long time. I've had my HD2 for a year, and nothing has gone wrong with it (besides a busted USB port, my fault) despite plenty of abuse, being dropped many times, flashing many ROMs, etc.
When they replace the digitizer, you might wanna make sure they replace the screen too, and make sure they replace it with the Sharp panel, not the AOU one, as the AOU ones create wakeup lag problems, especially in Android.
huggs said:
As long as they repair it properly and don't damage anything else in the process, it should be okay for a long time. I've had my HD2 for a year, and nothing has gone wrong with it (besides a busted USB port, my fault) despite plenty of abuse, being dropped many times, flashing many ROMs, etc.
When they replace the digitizer, you might wanna make sure they replace the screen too, and make sure they replace it with the Sharp panel, not the AOU one, as the AOU ones create wakeup lag problems, especially in Android.
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i am considering to sell it and buying a brand new leo with warranty
saurabh88 said:
i am considering to sell it and buying a brand new leo with warranty
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anyone want to make contributono
saurabh88 said:
anyone want to make contribution
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bump again
saurabh88 said:
bump again
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still waiting for feedbac
Mine just had the same problem after 1 year. Called them and it's still under warranty. Sent in today and hope I won't get any "well, you had software on it that doesn't belong there" crap, though all that was on there was the CHT editor or whatever that was called, never tried anything else.
I only had problems after replacing my cracked digitizer with a defective Chinese clone digitizer >.>
@ Krauti25: CHT Editor is just an ugraded interface, kind of like SPB shell or something like that. If you didn't flash a custom rom, you should be fine.
Okay, so I did a search to make sure this thread has not been asked before. I have a simple question, which I fear does not have a simple answer. So about a few days ago, my digitizer started to go in and out, and this morning I woke up to find out that it's completely dead. I'm still under HTC's 1 year warranty. One problem though: My screen is shattered. And now my question: Will HTC still replace my digitizer even though my screen is cracked? I've been dying to see if someone else is in the same boat I am... Any help is greatly appreciated!
Thanks in advanced!
xiyellax said:
Okay, so I did a search to make sure this thread has not been asked before. I have a simple question, which I fear does not have a simple answer. So about a few days ago, my digitizer started to go in and out, and this morning I woke up to find out that it's completely dead. I'm still under HTC's 1 year warranty. One problem though: My screen is shattered. And now my question: Will HTC still replace my digitizer even though my screen is cracked? I've been dying to see if someone else is in the same boat I am... Any help is greatly appreciated!
Thanks in advanced!
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The only people who know for sure are your carrier; call them. My personal opinion is that they will claim the digitizer was broken when the screen was damaged. So they will fix it, but charge you for it.
Sadly I agree
They will use it as an excuse not to repair under the warranty
Damn HTC. I might as well try it myself, or get a whole new device because they said that it would cost 120 to replace my screen and digitizer, even though I'm still under warranty.
xiyellax said:
Damn HTC. I might as well try it myself, or get a whole new device because they said that it would cost 120 to replace my screen and digitizer, even though I'm still under warranty.
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Is that US or Euro? $120 is a pretty fair deal for factory work.
My mi 9t has recently developed touchscreen issues. It's not the "ghost touch" that people talk about, but actual phantom touches confirmed by turning on touch viability under developer settings. Right under the pull down menu is getting constantly touched in a line. This problem is even worse when the phone gets twisted even with little force. My phone has never been dropped, doesn't have a scratch on it anywhere, no water has touched it ect. I'm considering buying a new one (no warranty), but want to know how common this is before I consider a different device.
Please let me know if you've experienced this hardware issue as I've confirmed that it's not software, and no common "fix" can fix hardware.
I have the same exact problem as you described. Also thinking about new phone, it's sad because I really like this phone but this problem is getting only worse for me ?
vanillaLVL said:
I have the same exact problem as you described. Also thinking about new phone, it's sad because I really like this phone but this problem is getting only worse for me ?
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How long have you had your phone by the way? I owned mine for about 5 months before the issue seemed to get really bad, but it showed up after about 3 months.
kdb424 said:
How long have you had your phone by the way? I owned mine for about 5 months before the issue seemed to get really bad, but it showed up after about 3 months.
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I have it for 5 months as well now and this problem started to appear about 1 month ago
just replace, its hardware problem, so use warranty
yaro666 said:
just replace, its hardware problem, so use warranty
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I'm a US based buyer and don't have warranty. I have looked at the cost of replacement and it's over half of the cost of the phone for the parts alone, so not worth it.