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Alright so today I called Verizon and told them that my new Droid X has been randomly rebooting, I called the main support line at 18009220204. I told them that I looked online and that the only way to fix this issue was getting a new phone. The guy immediately told me that he was sending my out a new phone. While he was putting my order in, he told me that they have been having problems with several devices. Rooting does not cause your device to reboot. He said that the env touch had it so bad that it would reboot almost every 30 min.
You should not have to fight for this. Just call that number and tell them that your phone has been rebooting and you want a new phone, Make sure to tell them not a Refurbished one.... you bought it new you should get it new...
i had this problem a couple weeks ago and the rep said i was the first to report that problem, guess its starting to spread all over now... even my friend is reporting this problem. the sad part of all this, i work as a vz retail agent, not a dx in sight.
The Guy I spoke to said its been happening on about 5 to 6 devices over two years and they have no clue what it is so all they can do is send out a new phone and you send yours back...
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let me know if you get a brand new DX or a refurbished one somehow.
Yea i got my replacement yesterday,
rebooting does = New phone :$
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JTWest said:
Yea i got my replacement yesterday,
rebooting does = New phone :$
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Refurb or brand new??
I am on the phone right now and they are having double finding a NEW phone for me. But I told them that I don't want a return since I have only had the phone for more than two weeks.
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So Verizon wanted me to give them a credit card and pay them for another phone until they got mine back. WTF. I told them where they could stuff it. Then magically they said they would just zero out the price and send me the phone. Then the tech said he would call me back in 15 minutes. Which he never dis. I had to call back and go through it all over again. Well in the end, I was told that I would be sent just the phone with no battery or battery cover. Was told it would not be a return over and over but it sounds like a return to me. I guess I will have to wait and see. What does everyone think?
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dimitri407 said:
So Verizon wanted me to give them a credit card and pay them for another phone until they got mine back. WTF. I told them where they could stuff it. Then magically they said they would just zero out the price and send me the phone. Then the tech said he would call me back in 15 minutes. Which he never dis. I had to call back and go through it all over again. Well in the end, I was told that I would be sent just the phone with no battery or battery cover. Was told it would not be a return over and over but it sounds like a return to me. I guess I will have to wait and see. What does everyone think?
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Your getting screwed tell them that you want a brand new never been opened phone. And yes they are sending me a brand new phone. The Guy just told me to switch out the SD card when it comes it so I don't loss my data that I have on it.
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Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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JTWest said:
Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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I just got one too, and it is rebooting like MOFO.... gonna hop on the phone again and make ANOTHER call........
I called yesterday, and they "walked" me through a factory reset. It was tough not telling the lady I've done it a hundred times on my original droid lol. A reset and a freeze today and I called again, and now they're sending me another one. It is definitely a NEW device, as I'm within my 30 day window (seems like I should get a new one regardless, since I bought a new one, but oh well I'm good anyways). The tech guy also told me froyo was already rolling out, though only to 10 or 20 thousand at a time. I thought he was confusing this with the droid 1, so I checked, but the guy has a droid x and was sure. Said he checks his multiple times daily. This is far from concrete or official, but interesting nonetheless.
JTWest said:
Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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so if they take your phone and dont give you a battery or back or sd card do you have to buy them or do you keep yours before you send it in? because im having trouble with mine rebooting.
My phone, sadly, reboots too and I'm getting a battery replacement.
Just curious, when you get a replacement, do they ask for the old one back or not? Do they give you something to sent it in?
My original phone was rebooting, so I had them ship me a new one. They charged me for the new phone and said they would zero it when I sent back the other. Shipping took like 5 days, and the phone I got was in the box with charger, battery, sd card, power cable etc. This phone had a worse problem -- blown speaker. So I got them to send me ANOTHER (wasn't so easy when they saw I already got a replacement, and they hadn't even received my original phone in the mail yet). But I finally convinced them, and this time, they didn't charge me for it, but only made me sign something saying that if they didn't get my first two phones in the mail, I would have to pay for all 3. This time, I talked them into sending it to me on a Friday night, and by monday morning I received it. This one was different though in that it was just the phone (no battery, battery cover, cord, sd card, etc). As far as I could tell, it was BRAND NEW, not refurbished.
Leads me to think that when they restocked, they started sending just the phone as replacements. I don't think it means they're refurbished.
I wouldn't accept that. I don't want some one going into my box and taking crap out. I would tell them that you want a brand new never been opened box. Still taped up
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I called in and had my phone checked. They DID send me a reconditioned one.
When I pointed out that I paid for a new phone, this is what they told me (after refusing to send me a new phone):
"Well when you paid for a new phone thats what you got, but what you needed replaced was your then used phone. So to replace your used phone, we sent you a used one..."
What can I do, any tips? I mean, this phone has no problems, but still, I feel like I got jipped. I paid for a new phone and got a BROKEN one, even if it was new. I feel that they should give me a new phone, but apparently they don't think so. I don't want to walk around with this phone thinking how someone might have dropped it and then returned it, and now I have it.
i would try and get it swapped out...or it coud be a battery issue
reconditioned
can anyone tell me whats wrong with a reconditioned phone if it works? i mean when something happens thats what you get.
Oops
the screen on my hd2 stopped working so now after 2 weeks i received another hd2...when i talked to the tmobile guy he said i would get a new phone sent to me...i pay for that insurance crap for tmobile and i was hoping for a new phone...the phone that i got really looks used...the screen is new but it came with no cover and most of the tight spaces in the back and the usb connection have some dirt from the previous owner...the back part where the battery goes looks all bumpy and scratched like it got opened from there...i really took care of my hd2 and it looks way better than what i received...is there anything i can do?
Complain that you can tell its refurbished then ask for it to be collected at their expense. When you get it back again-whixh you will,do the same again and you should get a brand new 1. But check the serial after each one
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Hello everyone,
I want to share with you my worse-than-a-nightmare experience regarding the HTC support.
My current ticket number is 10USD420004057 in case someone from HTC actually bothers to read this.
I bought my Nexus One the day it was launched, making great efforts to ship it from the US to my country. Then it accumulated a lot of dust under screen and I have decided to let HTC take care of this problem under warranty. I have arranged a phone swap and they sent me a replacement phone. The replacement was basically in "ran by a truck" condition: scratches everywhere, the rear cover would not fit properly ! I have then decided to send the replacement back and send my own phone for repair.
After they finally repaired my phone (about one month later !) they sent it to a wrong address. It was lost. But this is not all ! My previously opened support tickets were changed from my name to another name and there was basically no evidence that I sent my phone to them ! Luckily I had the email notifications from those tickets and also the Google Checkout invoice and I sent them to HTC. Then they said they figured out the problem and they would send a replacement phone over to me. To get to this point, I called every 2-3 days for about a month !
Since then, I keep calling every 2-3 days and also sending emails to them after each call. Every time I call they say "there are no updates". This is happening for over a month !
So my phone is forever lost at HTC and they don't want to send me my phone or another phone back. From the 10 months since I had my Nexus One, it has spent 3 months at HTC before finally being lost.
So I have spent $530 + tax + shipping only to have HTC withold my phone forever.
Right now I am saving money for a Samsung Nexus S but I will still keep calling them every 2-3 days until maybe someone from HTC solves the problem.
This was my nighmare with HTC. My advice to you is DO NOT buy HTC phones ever ! If you ever have a problem with your phone, you're screwed.
PS: when I traveled to the US last year, a friend of mine entered an Apple store with his defective capacitive touchscreen on his first-generation iPhone. They gave him a new iPhone on the spot, in 10 minutes.
Sorry to hear about you're situation mate, sadly things like that can happen. Luckily i've had good experiences, sometimes mentioning legal action can motivate people to send equipment via special delivery
My work gave me a galaxy s which I am loving, shame its got no flash but im looking forward to the nexus s
Sent from my EVO using XDA App
I would contact my credit card issuer, personally.
oh man,this is phucked
that's a horrible situation, but it's believable. I've also heard about the replacement service with Apple. How awesome would that be?!?
On a different note, I'm going to laugh if they release a phone with 2.3 on it, before pushing an OTA to the Nexus One. hahaha
Happened to me, and possibly many other users. Their warehouse is so incompetent that it is not even surprising to hear something like this.
The way I got my phone back: talk to the floor supervisor immediately after the phone call is connected. Then threaten him/her that I'm writing to the newspaper/local stations.
After maybe a month or two, you should have someone contacting you. It took me 5 weeks of doing that, every day.
Contact your credit card company and initiate a chargeback for non delivery. Explain the details of the situation and be sure to explain the length of time its been, and the constant promises of rectification; and specificlly that they have never called you back to let you know whats happening.
If they agree the chargeback, then put a list of the events that have happened, and the people you've spoken to and email a copy with a complaint to the CEO of HTC, and whoever used to be responsible at google for the sale of nexus's just for good measure
comments like 'ill never buy a HTC again' arent that effective in complaint letters, use commnets like 'I appreciate in a large organisation errors can occur and are not always spotted, but i am astonished that once it was brought to your attention your company was incapable of dealing with the situation.'. You can also mention writing to the local press, and wether they would like to be quoted on a response.
Humiliation usually works
You never know your chargeback might go through and they might send u a nexus as a good will gesture.
OP- "After they finally repaired my phone (about one month later !) they sent it to a wrong address. It was lost"
That could easily have been the FedEx delivery man's fault instead of HTC. You need to get a FedEx tracking # from HTC and see the address on it to find out if HTC messed up writing the address or if the FedEx driver messed up delivering it.
I used to work at FedEx and knew of a courier that, eventually, got fired because he knew which boxes were iPhones, not deliver them, but say he did in the computer system, and sell them on craigslist.
does this apply for swap replacements? I went with the swap method, where they place a hold on my credit card. i really need the phone asap. What do you guys think, could they screw me up over? say they never received the package when i send it or what not? i would hate to have a wasted 530 on my credit card statement..
i just realized, if you do the swap method, what happens when they receive your phone they decide its not covered under warranty. do they ask for you to mail back their phone or do they say "eff u. u got a new phone, we're gonna keep your old one and charge you that 530 and tax"
i really hope its not the latter. if its out of the warranty, i rather them ask me to send the phone back and get my messed up one back.
im also getting a warranty swap. phones having some trouble reading a sim.
i've been googling and alot of people seem to have some issues with warranty replacement. some say the phones they receive are in worse condition than their old ones. that its has scratches all over the place. this def does not make me feel good. worse cause the cs lady assured me i wont be able to tell the difference between a new phone. lets hope thats true..
HTC Support was great for me!
I sent my nexus one in last thursday to have the power button repaired, they got it the next day and sent me an email that it was being repaired. This Tuesday I checked the repair site and it said it was repaired, I received it the same day, 5 DAYS, Awesome, I thought. Seems they replaced everything except the mother/logic board. My old screen let dust in between screens, had several dings in casing and digitizer was loose. It came back perfect in less than a week, hope you case turns out ok. I have only good things to say about them so far. And all this was at no cost on a phone i bought used.
I had horrible htc experience myself. They also lost my return phone, after 100 phone calls and few weeks later they found it. bunch of idiots over there.
did they apologize and try to make it up to you?
did you do a swap or a repair? i dont understand how a multimillion dollar corporation would be this disorganized..
Just another reason to avoid HTC for the time being. Sorry for your troubles. I hope they send you your N1 back or what you paid for it.
My phone kept rebooting every few seconds so I sent it in. They sent it back and it had the same problem. So I sent it in again. They sent it back a second time with the same problem. I called support again and they asked if I wanted to send it in again to see if they can fix it. I opted for a swap and got a different phone.
Im sorry ur having troubles at htc that does suck but ur glad the next nexus is made by samsung? Not tryin to be a **** but wtf are u smokin? That phone looks like a shiney turd an samsung phones are cheap pieces of ****. Im sorry but samsung doesnt deserve to use the nexus name that belongs to HTC who makes the best phones whether u like them or not.
worker1 said:
My phone kept rebooting every few seconds so I sent it in. They sent it back and it had the same problem. So I sent it in again. They sent it back a second time with the same problem. I called support again and they asked if I wanted to send it in again to see if they can fix it. I opted for a swap and got a different phone.
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This is what I am worried about. I opted to not have a swap sent to me on the off-chance that HTC pulls a "your bootloader is unlocked so we are keeping your 530 bucks" or a sneaky "this is not covered by warranty" trick.
If my phone comes back and still reboots randomly, I am going to call back, opt for a swap and assume that since the first time it was covered by warranty, it should be covered again for the exact same problem (hoping logic is not lost on HTC).
I wish they sent a shipping number when the phone was done. It has been sitting as "repaired" for a couple days now.
I called HTC and told them my phone was randomly rebooting. They sent me an email while on the call with a prepaid fedex label and gave me my ticket number. I mailed it out the next day using the printed prepaid label. I got an email next day that they received my phone. 3 days later I got an email saying the phone was repairs under warranty at no cost and was shipped back. 2 days later the phone was in my hands no issue. Took about 5 days or so but 2 of those were non business days. So I have to say, no arguments about HTC at all here
All is well here...got it today. Relocked bootloader too.
Sent from my Nexus One using XDA App
Recently, I bought a used Verizon galaxy tab on ebay. I haven't gotten a chance to activate it but I've been using it for a couple of days and just noticed today there is something wrong with the screen on the upper left hand corner. It's really noticeable when the screen is black. It's some kind of dead pixel spot thing... The person said it was only a month old so I assume it is still under warranty. Can I take it somewhere to get a new one or get it fixed since it's obviously a hardware defect?
Check to see if the seller registered it. If he did, you will not be able to transfer the warranty. Might want to think about returning it... If the dead pixels were not mentioned in the auction notes, he'll Have to refund.
Sent from my GT-P1000 using XDA App
How do you register it? The guy that sold it to me was very nice and I'd rather not have to return it.
Head to Samsung website...also, maybe ask the seller for original receipt. If it's around a month old, you might be able to talk Samsung into an exchange for having a defective unit. (unit...hehe )
http://www.samsung.com/us/support/account/regist
Thanks again for the info. The person hadn't registered it yet so I was able to register it and send it in for repair. Turns out it wasn't a cluster of dead pixels but instead a bleeding screen. Still waiting for it to come back. Does anyone whether they send a new one or do they just fix the old one?
Most times they try and repair the damaged / defective model. If it can't be repaired, they will replace it. Seems you might have lucked out in buying this used one. Prolly gonna end up with a brand spankin new Tab for cheap! Keep me posted, am curious to see what they do.
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
it. said:
Sent it in a week and a half ago and am still waiting for it to come back. They received it last Thursday so I hope it comes back soon. I'll update the thread once it arrives. Has anyone else ever sent anything to Samsung for repair?
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Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
student.driver said:
Yep. I sent in my Tab because it wouldn't wipe/reset properly. It took 4 days to get there, and then 8 days for it to ship back to me. Another 3 days to get it back. They covered everything (including the lousy ground shipping, Ugh) and it appears to work great; even a bit faster than before.
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Awesome! Samsung just shipped it back today so it should be here in a few days. Can't wait! I wonder if it will be the same one I sent in or if it will be a new/refurbished one. I'll let you guys know when it arrives.
Got the Tab back a couple days ago. They sent me back the same one but they replaced the screen. The process took a while but I'm pleased with the outcome. Thanks for all the help guys!
^ coo good thing u weren't stuck with a defective tab
Not sure what exactly caused this or is causing this, but the other night I was sitting on my computer and my phone just restarted for no reason. Then kept doing it, and was restarting like every three minutes. I've replaced the battery with an OEM HTC Aria battery and it hasn't helped. Sometimes I can go 2 or 3 hours without it flaking out, other times it will restart 10 times a hour. Anyone have any ideas or ran into this issue before? I've also reset my phone back to factory.
Check the Q&A thread about random rebooting. It appears more people, like me, are having this problem. I have 2 Arias that started randomly rebooting just as you describe about a month ago. And I even sent one of them to HTC for repair, only to have it returned with the same problem. HTC had me return it for another look, witch I did last Friday . I recommend you call HTC for repair. Your phone may still be under warranty. Mine was after over a year. There has to be a solution.
Sent from my MB860 using XDA
yar2 said:
Check the Q&A thread about random rebooting. It appears more people, like me, are having this problem. I have 2 Arias that started randomly rebooting just as you describe about a month ago. And I even sent one of them to HTC for repair, only to have it returned with the same problem. HTC had me return it for another look, witch I did last Friday . I recommend you call HTC for repair. Your phone may still be under warranty. Mine was after over a year. There has to be a solution.
Sent from my MB860 using XDA
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Thanks for the advice, I talked to ATT and they said it only had a 1 year warranty on it, and its well past that but maybe I'll give HTC a call. Any specific number or site to start with or just htc.com?
Under Aria support on the HTC site. They will ask for the phone id numbers, so have it handy with the battery out. They will then email you a repair order number and address to send the phone to. I just got an email from HTC that they shipped my repaired phone. We'll see.
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yar2 said:
Under Aria support on the HTC site. They will ask for the phone id numbers, so have it handy with the battery out. They will then email you a repair order number and address to send the phone to. I just got an email from HTC that they shipped my repaired phone. We'll see.
Sent from my MB860 using XDA
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So how long would I be without a phone?
I sent my phone in for the 2nd try last Friday and it looks like I'll have it back today or Saturday. The 1st time took a little longer -- say a week to 10 days. HTC will keep you posted about the progress. Their repair facility is in Huston, Texas.
Of course I don't have the phone yet to confirm that they were able to repair it. Will let you know when I get it.
yar2 said:
I sent my phone in for the 2nd try last Friday and it looks like I'll have it back today or Saturday. The 1st time took a little longer -- say a week to 10 days. HTC will keep you posted about the progress. Their repair facility is in Huston, Texas.
Of course I don't have the phone yet to confirm that they were able to repair it. Will let you know when I get it.
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Ok thanks.