Hi, I have a brand new Blade. I did not make any changes to stock rom, phone is not rooted. It is just as I've unpacked from box. But on saturday my phone freezed when using sygic navigation a then it did not want to start. Just constant reboots. Even with sim and sd card outside. After a while, when I let phone without battery, it booted correctly and it was working good. Yesterday evening I charged it, but charging stopped on 70%, red LED was not shining. It was about 10 pm. I took phone to bed with me and today morning (after 7 hours) battery was only 10%. During my travel to job phone run out of battery. In my office I connected phone to charger and power it on and it start rebooting constantly. So I powerd it off, waiting to be fully charged. I seems to me like a very strange behavior. Could the phone be faulty?
It does sound odd. How long did you let it charge to begin with? Just let it charge like 12 hours to verify if the battery/hardware is faulty. If so I'd get it replaced.
RMA
I've already taken to reseller. Phone had problems with signal. It losts signal and was unable to get connected back to the network. Fully charged battery was at 30% after four hours of idle (after hard reset, without any software, only joined to gmail). It is a pitty, it is good phone. Reseller is out of stock, so I have to wait until new supply.
I see. It's an excellent phone. I'd just wait for new supply and get it replaced if I were you.
Hopefully your next one works.
Related
I think I may have a faulty battery (hoping it's not a problem with the phone itself). The battery seems to hold it's charge ok but when it has completely run out of charge or is close to running out, I have a lot of problems getting it to charge up.
If the phone is turned off, the orange light comes on but then goes off again after about 10 minutes and the battery still shows 0% when I turn the phone on to check progress. I have to remove the cable, then remove the battery for at least 5 mins, turn the phone on and while it is booting up, do a soft reset. I then insert the cable as the phone is booting up and after a while the orange light comes on and the phone starts to charge. It takes ages to charge and when it has got to about 20%, I then turn off the phone and it then charges the remaining % fairly quickly. It only gets to 99% though....
I am pretty sure (like 99.9%) that it is just the battery as my son has the same phone. We have swapped chargers - no difference. We then swapped batteries - my phone worked fine and his wouldn't charge! However, when I went in the Orange shop they were insistant that I had to send the phone back as well, which I really don't want to do as I haven't got a spare phone (even a brick).
Unfortunately, as I have just lost my job, I don't want to have to buy a new battery as they are about £25 but I guess I will have to.
What do people think - is it just a faulty battery? Has anyone else had this issue with their phone - i.e is it a known problem?? Hope someone can help...
I guess no-one bothers to answers questions from newbies then....
idd, i feel the same way..
but i think your battery is dead, don't have much experience about that subject but when you exchange the battery with someelse and then his phone acts weird to, look no further.
Hi there,
First I apologize about my poor English, I am Brazilian and should speak portuguese, but this is the best forum ever... so I'll try my English
My story:
Four days ago my 1,5 years old 9100 running the WM6 NTS was working perfectly, the best device I ever had. But, at night, I removed the battery to get the SIM card and then I put the battery back but did not turn on the phone. I used the SIM card in another phone during the night. I was afraid to lost it.
In the morning, I removed the battery again, put back the SIM card and then the battery. When I tried to turn it on, nothing happened, just like as if it was without any power. I was surprised, because I had fully charged the battery in the night before and before I first remove the battery, it was about 80% of power. So, I decided to try to recharge again, but there was no lights on. I left it charging for about 10 minutes and got nothing.
So, as I was leaving home, I put the 9100 in my pocket, after a few minutes I tried to turn it on again and it worked. The battery meter was showing about 80%.
Ok then… It worked well on Monday. But when I woke up yesterday morning (Tuesday), the phone seemed to have self-restarted during the night. So, I typed my password and it started working well again. I checked the battery meter and it was showing about 40% of charge. After a few minutes the phone seems to be totally dead. I tried to charge it again and after 2 hours I got nothing, it was still dead, did not turn on and there were no lights on.
Later on that day, I got a multi-meter and checked the battery tension. With the positive on my left I could check that measuring the power with the wires on the 1st “slot” and on the 3rd on, I get 3.47V. Measuring the 1st with the 4th I get 3.63V and measuring the 1st with the 5th or 6th I get 3.75V. Check what I mean at http://webtennis.rg3.com.br/qtek_9100/battery.gif.
I tried to remove the battery, then put it back and then turn it on again… It started, but in a few seconds, when was showing the OS, SPL, etc… it went off. I tried that again; it started, loaded the OS and went off. Once again I tried this, but with the power cable on, so it started but in seconds was off again.
So I thought “that might be a bug, maybe if I run the update utility it will work”. I started the phone in the bootloader mode, but before I connect the USB cable and start the RUU the 9100 went off. A few more times tring to remove the battery and starting it again, it went off and never came back again!!
I plugged the power cable on the wall and on the phone and there were no lights on, but I could feel the battery a bit warmer, just like it used to get. I left on the wall all night long and today in the morning still nothing. I removed the battery for about 30 minutes and got nothing, neither the screen with the OS, SPL, IPL…
Now I am despaired, don’t know what to do, no clues. I am in Brazil and don’t know where I can take to be repaired and have no plans to get back to Canada or Europe for the next 3 months.
Can you help me with this problem? I love my phone and want it working again.
Thanks for all your help.
Battery problem...?
It seems as thought you may be having a problem with your battery, not your phone. Try buying a battery off eBay, they are pretty cheap, and that should tell you what the problem actually is.
Or if you know anyone that has a wizard, try your battery in their device. If the problem is still appearing, then you will know that you just need a new battery.
Battery or charger ?
I agree with zakhir_n, it sounds like a battery issue not the phone. My friends MDA battery died after 2 months of use, so you can never be sure. We swapped batteries and revealed it was his battery not taking a charge.
Next check that you are using the original charger. I went away on business and grabbed the nearest charger for my 8125. Needless to say I grabbed a Motorola charger and it refused to charge the dead battery. Make sure you have the original charger, as it MUST say 1000ma or 1Amp output on the plug. The Motorola one I used was only 500ma or .5Amp and it was unable to recharge a dead 8125 (MDA) battery.
New status: WORKING
Hi there,
Thanks for all the posts.
Well, I checked my charger and it is a 1A 5V and my battery gets 100% of charge.
This is what I did:
Fully charged the battery, removed it for about 1 day an then I turned it on. Surprise!!! It was working and worked for 20 minutes and went off again e seemed to be dead.
Once more I the same thing but this time I flashed it with an official ROM. Fully charged the battery and removed for about 1 day. When I tried to turn it on, it worked as it was new.
So I flashed it with the WM6 Core 2.0n. It worked perfectly. When the battery got 80% of power, it restarted itself for several tines.
Now I bought a new battery and it is working very well, no problems till now. Guess you were right… I really had to change the battery.
Thanks for all the help and sorry about my English!!!
Regards,
Arthur
Nooooooooooooooooooooo
Hi there… Got the worst birthday present ever!!! Today I woke up and my QTek 9100 wasn’t working.
I got a new battery, when I put it on my phone it was 54% of charge. I used it till it gets 13%, then I fully charged it with my computer’s USB cable. Used the phone for 1 day and the battery was again around 80% of charge (just like the other time). I put it on “flight mode” went to sleep. When I woke up……. it was not working anymore, I put back the old battery and got nothing.
Now it is with the new battery being charged with my wall charger (1A 5V), but there is no lights on.
I already tried to run the WM5, tried a new WM6, checked the charger, replaced the battery and none of this seems to solve my problem… Do you know what more I could try? Do you know where I can send it to fix in Brazil?
I don’t know what to do… I already sent e-mails to QTek and to HTC and after 1 week got no answer…
Thanks for all the help!!!
I am not sure if this happened to anyone but I heard it did by a friend.
I use IMATE JAMIN version of HTC Prophet, my battery was in my device for a longer time without much of use. Lately, I was using it rarely for WLAN, it was running fine. Suddenly for the past 4 days it was turning off automatically ( even though the battery was 50 %) as soon as the device is boots to windows mobile
And then the period reduced to boot screen and auto shut down. And today, it dont start at all
I tried recharging, I dont see even its charging, not from USB or Direct.
Would appreciate if someone suggest something, before my handset service center ripp me off (coz my warranty period is over)
Please help by suggesting something.
I am not sure your case is same as mine or not. I tried to play my Touch b4 and made my battery totally flat. Than I couldn't recharge the battery by the phone. What you have to do is recharge your battery externally not by the phone. Because if the battery is totally flat, you can't use the phone to recharge your battery. After got some power back to your battery, you could use your phone to recharge the battery again.
The hard part is do you have anything can recharge your battery externally. I did so I had no problem. Good luck.
BTW if you really have nothing to recharge your battery externally, you can try to serial connect 4 AA battery and than attach the positive to your cell phone battery positive by a small wire and negative to your cell phone battery negative for about 15 mins, if not enough try another 15 mins. Should work.
Good Luck
Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus
Have you tried keeping the battery out for a day?
When I got my phone, the first 7 charges I turned the phone off and charged it all the the way up (to get the calibration accurate). Now the battery life is excellent, I can use it for couple of days without charging.
You should try returning the phone, seems it is fine software wise. Can you use the phone with the charger in? If yes, then there is probably something wrong with the battery or the hardware that is interacting with the charging.
I've tried keeping the battery out for about 24 hours but it didn't help. I can't start the phone when I have it plugged to the charger. I'm going to return it today and see if they can just exchange the phone in store or if they need to ship it somewhere to be repaired
Thanks anyway.
Sounds like a defective battery to me...
That's a good idea, better to get a new one.
crapforbrains said:
Hey guys.
I'm experiencing some problems with my Touch HD. When I get it to start I'm really happy with it and every program runs as it should.
My problem is the battery or something like that. I can have the battery power at 70% one second and the next the phone is telling me to either charge the battery or the device will shut down. I try to start it again but at the start screen it says Battery level to low, your device will shut down.
When I try to charge it the LED under the power button will show a solid amber light, telling me that it's charging, for about 7-9 seconds and after that it will either start flashing between amber and green light or just turn off.
I've tried having it like that over night and try to start the phone in the morning and the same message appear on screen, "Warning! Battery level to low! Your device will shut down!"
Read in some other post about someone who had a similar problem, but not quite the same, and that was resolved by removing the battery, plug in the USB cable for a few seconds, disconnect everything and then put the battery back in and start the phone. This works for me about 30% of the time. When it works the battery shows about 60-80% power.
I've tried a hard reset and I've tried to contact HTC without any success. Any suggestions from you guys, you seem to know almost everything there is to know about these phones.
Thanks.
/Markus
Click to expand...
Click to collapse
switch off wifi, install Advanced Config, select all power management enabled
and try again. i also had the situation that my hd took 1550 mA. so the battery was sucked empty within several hours. now everything runs perfect...
Have exactly the same problem
I have exactly the same problem. One moment the phone works and charges fine and the next it shows irratic battery levels and eventually needs to be shut down. Following the shutdown you get the 'Battery level too low' message on startup, right after the Smart Mobility screen. In my case I think the problem mostly started when the phone was either just connected to a PC using the sync cable or when trying to top-up the charge using the wall charger. I also noticed that when the problem appears the plug symbol would appear (indicating it is charging) or sometimes not and then when checking the battery level, the indicators would actually go down sometimes losing 2 or 3 at a time until there is only 1 left and the phone says it needs to shut down. Pluging in the wall charger does not help as the LED indicating the phone is charging only stays on for a few seconds.
Now, I had many trials with removing battery, sim card, memory card or any of those in combination and sometimes these seem to work, but I think the key is the temperature of the phone. Every time I went to the car to drive home, where it was cold, the phone would start charging again, when just before that it would not react to anything all the time I was in the warm office.
I have now contacted HTC and am sending it to their repair centre tomorrow. Hopefully this is recognised as a fault and I will get a replacement. BTW, they arranged for a free courier pickup. Not bad, but the key for me is that the phone is being replaced as I really like the phone.
Update: Got a replacement after 1 week
Got my replacement phone today and hope that this time I have no further problems. I also had to return my previous one with a screen problem (see my post here http://forum.xda-developers.com/showthread.php?t=439410&page=2).
Everything went quite smootly and I liked the offer of a free of charge UPS pickup, so the only complaint I really have is that HTC send me a new phone but no replacement screen protector. Just the original screen sticker (the one with some writing on it) had been stuck on. It was in a bit of state like it had been taken off and put back on several times. I just called them to send me a replacement screen protector, but I don't hold my breath to get one. Probably end up buying it from the website.
Just wanted to let you know I just had to return my Nike for the 3rd time now. Currently my Nike isn't my primary phone however it is very annoying this thing won't seem to keep working.
Couple of weeks ago, the battery died on me. The phone was on an official HTC charger .. no problems whatsoever. However when I checked back on the phone couple of hours later, I found out the phone was dead. Completely dead. It turned itself off and wouldn't turn on. I tried installing a new working battery.. no luck.
I went to the T-M shop and turned it in. Week later I got a letter from the repair center stating the battery was dead. As the phone is about 14 months old, the battery isn't covered by warranty but the device itself is. Repair center said the phone worked fine with a new battery and adviced me to get a new one.
I had the phone returned to me and got myself a new battery. Seem to work at first however I got more problems when charging. The charge LED would start blinking orange and the phone never charged over 15%. One hour later ... phone + battery dead again. (Thanks alot .. new battery down the drain :\)
So again ... back to the T-M shop. Sent it in without the battery. Phone was found to be defective (all the sudden :O, ****ers) and the replaced the logic board on it. I had it returned to me again and bought yet another battery for the device.
At first all seemed fine however charging went really fast. When fully charged, I noticed the device would discharge really fast. Even when turned off! About 5% / hour. The next day I also noticed the radio (phone part) was broken as well. Getting signal on T-M network took over 5 minutes. Making calls is impossible as they get disconnected before connection can even be made (15 secs). Recieving calls is nearly impossible. It takes about 20 secs to connect making it ring barely one time before voicemail hits.
So today .. for the third damn time .. I had to return my Dual to T-M. How are your Duals doing guys?