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Hello All, as many of you know i have had one of the famous bricked samsung galaxy i9000. Since Bell wont honour my proposal for returning my Cell phone with a receipt (not under my name), i have come to the conclusion that we need action. Below is a site i am going to contact, based out of toronto, if enough people call, we can get this "defective issue" known.
http://www.sse.gov.on.ca/mcs/en/Pages/Contact.aspx
I am also in the process of starting a petition but would like the help of people of this forum on to how to go about this.
We need to make Samsung honour their corporation competencies and aknowledge that not EVERYONE will be on contract with BELL. We must take action. I am requesting help from ALL those affected.
thanks
p.s. first way to start is to get the ministry of consumer electronics to acknowledge the defect and we shall start a petition.
Another resource you may want to tap into is the Commissioner for Complaints for Telecommunications Services (http://www.ccts-cprst.ca/complaints/service-providers). They are a third party that attempt to resolve complaints against wireless providers.
Not sure if it applies to you, but take it for what it's worth.
Count me in dude!!! Im tired of not being listened to about my issues with my $500.00 "not fit for purpose" phone!!!
I believe that we not just go after Bell but Samsung as well!!!
Sent from my GT-I9000M using XDA App
mymanchris said:
Another resource you may want to tap into is the Commissioner for Complaints for Telecommunications Services (http://www.ccts-cprst.ca/complaints/service-providers). They are a third party that attempt to resolve complaints against wireless providers.
Not sure if it applies to you, but take it for what it's worth.
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thanks for the link, will be looking into that.
yiannisthegreek said:
Count me in dude!!! Im tired of not being listened to about my issues with my $500.00 "not fit for purpose" phone!!!
I believe that we not just go after Bell but Samsung as well!!!
Sent from my GT-I9000M using XDA App
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lets start small and see where we get. We need COMMUNITY SUPPORT, and i mean alot of people. 100 or more can be a good start.
You have my support.
Sent from my GT-I9000M using XDA App
myself as well.
I assume you are referring to the internal memory problem?
Why did they say they wont honor your warranty? You haven't really put much information here.
andrewluecke said:
I assume you are referring to the internal memory problem?
Why did they say they wont honor your warranty? You haven't really put much information here.
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I have the full receipt for my phone and everything, the phone was deactivated and the number is not in service. However, the only thing connected to the current user is a IMEI, which i had called the person who owned it, they didnt know english very well and wouldnt transfer the ownership to me.
This is a flaw in the system.
I am starting a petition to make Samsung and Bell aware that the first batch and alot of the I900m Bell devices have a Internal SD hardware problem. This is a defect, we have witnessed of up to 30% returns on these phones because of this defect alone.
The fact that Bell wont honour their warranty with samsung because of a simple (not having my name) on the receipt is trivial. I had a copy printed out. Samsung needs to recall these devices or at the very least acknowledge something here.
30% failure? Where is that figure from?
And have you tried arguing with Bell for a repair? Or did they simply say no, and you gave up? Did you try to escalate?
By law, you should be able to go to your consumer affairs place anyway, and tell them that Bell wont accept your receipt. I don't think you need a petition.
Class action suit against "samsung" only.. Count me in tooo
Sent from my GT-I9000 using XDA App
By the way, when you say return, do you mean repair? Because by law in most countries, they don't have to offer refunds outside the first 2 weeks if the unit is faulty.
This thread needs a lot more details...
I am in also.
Sent from my GT-I9000M using XDA App
andrewluecke said:
30% failure? Where is that figure from?
And have you tried arguing with Bell for a repair? Or did they simply say no, and you gave up? Did you try to escalate?
By law, you should be able to go to your consumer affairs place anyway, and tell them that Bell wont accept your receipt. I don't think you need a petition.
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i have the receipt but the purchaser of my phone was friend who has now moved to new york. I have no contact with him. And by law bell has to honour its warranty code of conduct, if there is a recepit available.
I am going back tommrow to talk to the http://www.bell.ca/shopping/en_CA_ON.Samsung-Galaxywith-Google/69236.details of the store, any tips or suggestions are welcome. I have read people have returned phones even WITHOUT a receipt...and look, oh i HAVE one.....interesting.
edit** the petition was for those who were unlucky and have been turned down by Bell because of no receipt.
That didn't really answer anything.. If you have a receipt, argue with them again, or go consumer affairs, but their warranty code only likely covers REPAIRING!
Do you mean repair or return and where is that 30% failure figure from? By law, they don't need to refund you, unless you have tried replacing it a few times and the problem keeps reoccurring (and you can prove the product is seriously flawed).
I believe you mean repair, but "return" is ambiguous.
andrewluecke said:
That didn't really answer anything.. If you have a receipt, argue with them again, or go consumer affairs, but their warranty code only likely covers REPAIRING!
Do you mean repair or return and where is that 30% failure figure from? By law, they don't need to refund you, unless you have tried replacing it a few times and the problem keeps reoccurring (and you can prove the product is seriously flawed).
I believe you mean repair, but "return" is ambiguous.
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according to Bell it was about 20%-30% of phones were brought back. That is why Samsung held off on the 2nd batch of shipments to fix the internal sd problem, and bells excuse was all the phones were sold out, when really there was a huge backorder.
thanks for clarifiying bud. I do mean Repair. I have the receipt and everything from the folks who bought the phone, the only problem is the receipt is not in MY name. however, i tried contacting the people who had orginally purchased the phone and they wont do anything for me. They dont speak english. So i am going today to argue with the manager of Bell at my mall and tell him that this is straight up bs. Becuase i have all of the required information, the account cancelled their service and got a new phone...ugh its just such a tight situation.
** as for the petition, if you would like your names on it, please inbox me Name, City, and COuntry you are residing in and i will add it. Thanks
I don't know how these things work in Canada, but in Australia a petition is really not going to sway a legal argument. In fact it could prejudice a case, in some circumstances.
I suggest you take the matter up with Bell again. Then talk to Consumer Affairs yourself.
Shouldn't Samsung be your point of contact BTW? I would assume since you have no contract with Bell they should be absolved of any responsibility to service your phone.
In this case the manufacturer would be the people to contact. In 95% of the things I buy have a manufacturers warranty, not a retailers.
I wish you luck, but you really should pursue this on a private basis. If things don't work out then post up your experience. If the do work out then post up how you got around it.
BTW people don't give out your name and location to anybody on the net. I know Jark99 is 95% likel,y to be a nice chap, but giving out details like that is a bit silly.
householddog said:
I don't know how these things work in Canada, but in Australia a petition is really not going to sway a legal argument. In fact it could prejudice a case, in some circumstances.
I suggest you take the matter up with Bell again. Then talk to Consumer Affairs yourself.
Shouldn't Samsung be your point of contact BTW? I would assume since you have no contract with Bell they should be absolved of any responsibility to service your phone.
In this case the manufacturer would be the people to contact. In 95% of the things I buy have a manufacturers warranty, not a retailers.
I wish you luck, but you really should pursue this on a private basis. If things don't work out then post up your experience. If the do work out then post up how you got around it.
BTW people don't give out your name and location to anybody on the net. I know Jark99 is 95% likel,y to be a nice chap, but giving out details like that is a bit silly.
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haha sorry about the "names" thing. I should have suspected that, i just wanted to make sure that we had a legit petition to force a class action law suit.
As for the manufacturers warranty, Apparently Samsung goes through Bell. But NOT really. Bell goes through a intermediary called Futuretec Solutions located in Toronto, Ontario. I have called samsung canada and they wont help me out at all. They keep saying "go to bell, go to bell." Well now im going to give bell a piece my mind, Bell is the only company to carry these phones, thus if there is a problem no one can go elsewhere. its bs. im pretty pissed off and going to show Bell that, yesterday i didnt, but today ill talk to the manager.
get the class action or whatever you guys are trying to do up and going already, and count me in
got 2 phones still waiting to be repaired but can't because they wont allow it without the invoice, even when we offered to pay for the repairs
Attention:
To all who have a internal sd card error and have bought the phone around the release date or afterwards. If you dont have a orginal receipt, go to bell and try to find a service rep who looks kind of new. From there tell them you dont have the receipt and need they might be able to print you out one. I got mine printed out and i went to another Bell Store to get mine sent out even though the phone was NOT under my name. I think the only way to get peoples phones fixed is talking to the right people.
I contacted the Ministry of consumer electronics AND telecommunications services to file a complaint, but i cannot as i am not a BELL member. If anyone is a Bell member and has a 2nd hand phone you can call them to file a complaint, and theyll act as a intermediary between you and Bell. ill keep updating this thread as i find information
Ministry of Telecommunications Service Complaints department:
1-888-221-1687
EDIT*
to those in ONtario this website claims to have fixed interal sd card errors
http://www.mtechservice.com/contacus.html
Count me in. Although mine's been fixed via a third party repair shop, i want my money back.
Full post with links can be found on my Blog Here
Dear Michael Dell and Dell Customer Service,
I doubt any of you at Dell saw this post yesterday, but my streak took a small tumble (less than 1 foot) and the screen shattered.
Before I start getting a bunch of people writing back saying, “No manufacturer covers accidental damage, etc, etc, etc…”
I worked in retail for nearly 5 years I am well aware that manufacturers and companies as a whole generally do NOT cover accidental damage with their standard warranty.
That being said quite a few of the memebers at the StreakSmart Forums have spoken up and said that all it took was a quick call to Dell explaining the situation and they shipped you a BRAND NEW Dell Streak no questions asked. This raised my spirits until I actually made my call to Dell Mobility Tech Support (800-308-3355 & 800-624-9896).
After being placed on hold while they “pulled up my information” I was informed since this is physical damage to the screen it will have to go to the Out-of-Warranty department. Okay I thought this is different from what everyone has been telling me.
Just over an hour passed when I heard from Arvind in the Out-Of-Warranty department. He informed me that since this was considered physical damage it voids the warranty and they can not just replace it. Instead they can offer me a new unit at the reduced price of $249.99. I balked at this price tag and told Arvind I could walk down the street to Best Buy and get it for $99 after renewing my contract with AT&T so I’m going to have to think about it.
After getting off the phone I returned to the forums to update my post and see what people thought I should do.
While waiting for some input from others, I decided to take to Google and see what else I could find on people having their streak screens shatter and the resolutions to their situations.
That lead me to this thread over on XDA. While reading through I found these posts:
—–
I called Dell tech support and they forwarded me to Dell mobility who indicated that Dell will replace the cracked screen with a FREE once in a lifetime replacement. Further they paid all the shipping for the cross-shipment.
Two days later I had my replacement unit in my office, and on Monday I will send them back my broken one. I used the Dell PC Suite to back and restore all my data and I am happy as a clam.
Needless to say, I didn’t even take the new item out of the box until I had bought my new Otterbox!
Dell Rocks! (On this one at least.) Nice customer service experience guys.
—–
It sounds like Dell will send you one new phone. I told them my screen cracked. I was asked if I dropped it and said yes. It also sounds like the replacement phone will still have 1.6 and will be locked. I was also told that all the phones will be updated by the end of Dec. My screen wasn’t that bad, I wonder if I should have waited. All and all I am pertty happy.
—–
I cracked my screen and took it to carphone warehouse. They quoted me £39 to repair it and sent it off but when I went to pick it up they just gave me brand new one.
—–
After researching broken screens, I was fearing the worst, but I am in the phone with Dell and they are replacing my phone at no charge, no questions asked. Even asked me if I knew what to expect about the 2.2 update. No complaints about customer service from me.
—–
So i phone dell, i spoke with Laura in the tech support center. She is shipping me a new phone! She told me all it will cost me is a smile! This has completely changed my opinion of dell, and sure they may be kinda ****ting the bed with the 2.2 roll out, but with customer service like this, i have no issues waiting for my update!!!
2-3 business days to arrive, prepaid label back to them, and you can bet your ass im going to buy me an otterbox now…
Good luck to anyone else!
—–
Thank you! Just phoned Dell Mobility (UK 0844 444 3244) and the guy I spoke to (In US) said as the Streak is new they don’t have a service in place for us to order repairs so they will do it for free even if accidental!! They do have the facility in place for fixing the phones, but we cannot pay them as yet when it’s our fault.
Love you Dell and yes, I am getting a screen protector and carry case too!
Since putting a sticky-tape on the screen to avoid cut fingers, I have realised that capacitive screens are much better than resistive when it comes to screen protectors. I could still use the phone with no problems even through the sticky tape!
Hopefully everything goes according to plan and I was able to encourage someone to check with Dell too – and good luck.
Best wishes!!
PS Thank you Dell!
—–
As you can see there are quite a few different people that had their devices exchanged without incident for cracked screens, and this is only from one forum post. Similar situations can be found on other forums including Streaksmart.com.
Now normally I would not take issue with Dell not taking back the device since it is damaged. However the lack of consistency in handling these similar situations is what erks me.
I called out Lionel Menchaca over on @dellcares on twitter about these inconsistencies:
@dellcares I get the no AD cov. thing i worked retail for years however how do you xplain numerous ppl getting xchanges 4 cracked screens?
@dellcares specifically several ppl on @xda noted here http://ht.ly/3Kark and on streaksmart….
And was given this “explanation”:
@dzerveviktory Hi Brett, Sorry for any disappointment, Each exchange is decided on a case by case basis through the mobility queue. Thx, LM
So what it boils down to is that Dell arbitrarily decides whose devices will be replaced. Each and every one of the forum posts that I have listed above had the EXACT same situation as me. Their devices had a small drop and the screen shattered. Their devices get replaced no questions asked but my claim is denied.
Can someone explain the logic in this?
I can be reached via the following information:
**Removed due to forum restrictions**
___________
Just received this email from Dell's "Executive Team". Aside from the obvious break in copy and paste skills this is crap...
Mr. Kaminski,
I was truly sorry to read about the accident that resulted in damage to your Streak screen. Dell customers have had their systems stolen, vandalized, flooded, struck by lightning, dropped, and otherwise damaged or compromised in a variety of ways. While Dell realizes that these situations are often accidental and beyond the customer's control, they are also beyond Dell's c
Dell customers have had their systems stolen, vandalized, flooded, struck by lightning, dropped, and otherwise damaged or compromised in a variety of ways. While Dell realizes that these situations are often accidental and beyond the customer's control, they are also beyond Dell's control. As a result, and in fairness to all our customers, I am unable to honor your request for a warranty replacement of this component. Please understand that while I appreciate your situation, I must respectfully deny your request for warranty replacement.
http://en.community.dell.com/support-forums/mobile-devices/f/3824/t/19353929.aspx
If you wish to further discuss your situation, please contact the Dell Mobile Devices at 1-800-308-3355 (US) or 0844 444 3244 (UK)
Donna Moore
Executive Support
Dell
ofc 1. 800.624.9897 Ex 72-62272
fax 512.283.8673
Also it depends which country you are in.
Sent from my Dell Streak using XDA App
stoney73 said:
You answered yourself, like you said 'once in a lifetime ' replacement. Obviously once doesn't extend to 'twice'.
Saying. That, I hope you get a positive outcome.
Sent from my Dell Streak using XDA App
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Yeah, I understood that to mean once in the devices lifetime..
Thanks
did you actually get a BRAND NEW one or a refurbished one?
That sucks man, I don't know what to say. Maybe they were repairing the screens under warranty and then decided not to do it anymore and these are the excuses they're giving you?
Have you tried calling back to get a different rep and see what they said? might be too late for that now if they put a note on your account. Or you could try to call donna, she have you her #
Foxhoundep3 said:
did you actually get a BRAND NEW one or a refurbished one?
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Umm he never got one, that's the point of this post. They've fixed others screens for free buy they won't his.
Sent from my Dell Streak using XDA App
if an open letter is written to dell for EVERYTHING, none of them are going to be listened to. you dropped it, you ****ed up, deal with it. yes it shouldn't have broken, but that's life, live and learn.
paincorp said:
if an open letter is written to dell for EVERYTHING, none of them are going to be listened to. you dropped it, you ****ed up, deal with it. yes it shouldn't have broken, but that's life, live and learn.
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Hrmm... You admit that it shouldn't have broken, but say he should live and learn? Seems a little bass ackwards. If it should not have broken this should be a non-issue, dell should be stumbling over themselves to apologize and fix it. Customer first and all that BS?
fone_fanatic said:
That sucks man, I don't know what to say. Maybe they were repairing the screens under warranty and then decided not to do it anymore and these are the excuses they're giving you?
Have you tried calling back to get a different rep and see what they said? might be too late for that now if they put a note on your account. Or you could try to call donna, she have you her #
Umm he never got one, that's the point of this post. They've fixed others screens for free buy they won't his.
Sent from my Dell Streak using XDA App
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sorry i got confused and misread the thread, not sure if they are going to listen to you as you said you dropped it, for future references just say that you took it out of your pocket and the screen was shattered
As i said in my thread, i called Dell mobility and asked them why some users got their streaks replaced and i didn't. I was told that they just recently got an out-of-warranty repair option, and that they had a policy before to replace streaks even though they wasn't covered by warranty. Now they have a new policy; not to replace anything not covered by warranty. I got called back by the out-of-warranty repair center (or something), and they told me it would cost me 309 GBP to replace the screen.
Sucks for you OP, and it sucks for me. Dell doesn't need to care anymore now that they have an alternative, and i don't think they do.
US Service Tag
Hello Everyone. I am in this same boat in that my very first Streak took a small drop and only shattered the glass...Dell has replaced other streaks that users admit to dell that they dropped. I call every two week and since Oct, they have not agreed to replace. I was wondering if anyone would mind sharing the Service Tag # of the Streak that they got a replacment for so I can pinpoint to DellCares that their replacment policy is completely arbitrary.
I need to make sure that they replaced your Streak, after you told them that you indeed dropped it.
Just so everyone knows, I am not looking for a hand out as I do admit that I dropped my phone and the glass broke. I want to pay them to repair it....Well, they wont repair and wont replace. I just want to do what is fair and pay Dell to replace the glass on my phone. Since they dont offer this solution, I asked if I can give them $100.00, the broken Streak for a new or refurb Streak just so I can have a phone that I can use...They say no...
THanks to anyone willing to share the Service Tag # with me so I to can either pay for a replacement or on Dell's good faith, have them give me a new or referb at no cost.
Thanks so much for reading and helping me with my rant and problem.
Sincerely,
CP
Well, if you bought the phone in EU and that it can't be proven that what you've done software-wise has caused a hardware fault.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
I just thought of something. What if the eMMC craps out? Because Samsung confirmed it's because of a software fault that can cause a hardware fault. Paradox?
Also, of you have a warranty of 1 year (I dont know if samsung has 2 or 1 year warranty) in Europe the expectation of the life of a phone which costs more than 250€ is more than 2 years. That the manufacturer is still responsible.
There have been warranty cases where iphones died after a year but the rules say it was Apples fault. Altough apple *****ed a lot they were forced to repair those devices
Sent from my GT-I9300 using xda premium
All New goods are covered for two years EU guarantee
its the LAW under the Sale of Goods ACT. Any shop or Company telling you otherwise are breaking the LAW
if anything happens that you are not responsible for causing, they have no choice but to fix it or give you the equivalent as a replacement, even if they suspect you may be at fault they have to provide evidence or they can not say NO.
Some place will sell with a 1 year warranty but even so they are responsible for 2 years whether they like it or not so do not get fooled by their tricks and Quote the LAW to them.
Good link, thanks for the post.
I already knew this, but I get quite annoyed by even developers propagating the myth that everywhere, no matter what, once you flash "Your warranty is now void", even putting it in the instructions as a fact
Sent from my GT-I9300 using xda app-developers app
esist said:
Good link, thanks for the post.
I already knew this, but I get quite annoyed by even developers propagating the myth that everywhere, no matter what, once you flash "Your warranty is now void", even putting it in the instructions as a fact
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Agree with you here, but we still need to be careful, because not all countries have the same legal protections.
Even here in Australia, it's still quite a grey legal area and tech companies will use any trick in the book to find loopholes in the legislation and get away with voiding warranties.
Therefore, I think it's probably better to err on the side of caution and advise people that they may void their warranty depending on their jurisdiction.
i think it should be applied world wide cos it's a known fault in the 16gb models and they should fix it regardless of whether the phone was rooted or not.
i wouldn't mind an upgrade to 32gb though.
My two cents regarding this issue :
Here are more informations :
Read this : http://forum.xda-developers.com/showpost.php?p=36530300&postcount=3004
and this (usefull blog and the european directive) : http://forum.xda-developers.com/showpost.php?p=36537218&postcount=3018
I've sent samsung french customer service two mails asking for samsung official position regarding this european directive, no answer yet
(Cause either the first hotline level or certified repair centers told you that rooted= no warranty )
Some of the advice in this thread isn't strictly accurate. In the UK the sale of goods act states the goods must be fit for purpose and free from material defects. This is the case with all goods sold and is implied regardless of what the store says. Also - your contract is with the store not Samsung under SGA. If you run the phone over with a car you can't rely on the SGA. If you brick it because of a bad rom flash its going to largely be down to what reason you give that it was bricked and when it happened (inside or outside initial 9months) They will argue you have not used the phone for its intended purpose and your actions caused it to brick. Ultimately a Court would have to decide if you sued.
Also whilst it's true a warranty isn't necessarily 1 year and can be more its what the court determines as a "reasonable period" taking into account the cost and type of good sold. I think this may differ from EU directive as to how it's been implemented in UK although it's been awhile since law school heh.
Tbh would you really want to take a shop to court over you bricking your phone when they refused to fix or provide you with a new one outside initial 6months?? Esp given they'd argue you were then one who causes the failure because you used it in a way not envisaged when you bought it?
Reality of life is that you can get all jumpy about consumer rights but you have to have the balls and money and time to enforce them. Most people don't and definitely don't if there's a chance of losing and being ordered to pay other sides costs.
Sent from my GT-I9300 using xda app-developers app
"All New goods are covered for two years EU guarantee its the LAW under the Sale of Goods ACT"
As I'm just about to send my SGSIII off for repair (due to random restarts and crashes, which I fear may be the beginning of "SDS") I've just been looking at the guarantee booklet that came with the phone when I first got it and it does indeed say that the warranty is two years.
As I've had the phone rooted I'm kinda expecting them to turn around and say it isn't covered by warranty but I'm fully prepared to tell them it is (as I saw somebody else on here had done) and see what they say from there. Hopefully they won't question it though (I'm pretty sure it's not me flashing software on it that's causing the crashes and restarts because the first time it restarted of it's own accord was at least a week (and probably longer than that) after I'd flashed the last firmware (and it's always been "stock" firmware I've used anyway (i.e. firmware from Samsung themselves - even if sometimes it wasn't the final version)).
sgsboyo said:
"All New goods are covered for two years EU guarantee its the LAW under the Sale of Goods ACT"
As I'm just about to send my SGSIII off for repair (due to random restarts and crashes, which I fear may be the beginning of "SDS") I've just been looking at the guarantee booklet that came with the phone when I first got it and it does indeed say that the warranty is two years.
As I've had the phone rooted I'm kinda expecting them to turn around and say it isn't covered by warranty but I'm fully prepared to tell them it is (as I saw somebody else on here had done) and see what they say from there. Hopefully they won't question it though (I'm pretty sure it's not me flashing software on it that's causing the crashes and restarts because the first time it restarted of it's own accord was at least a week (and probably longer than that) after I'd flashed the last firmware (and it's always been "stock" firmware I've used anyway (i.e. firmware from Samsung themselves - even if sometimes it wasn't the final version)).
Click to expand...
Click to collapse
To be honest, if you flash it do it's completely stock and the issue persists it should be a hardware failure, and the only reason the hardware would fail because of rooting/custom roms is overclocking the CPU/GPU and frying them.
Let us know how it goes.
Samsung eventually got back to me regarding the repair of my phone and have refused to fix it without me paying for the service (£163) because it was rooted.
Needless to say I'm less than happy. They persisted with saying that rooting voids the warranty and wouldn't back down.
I'm furious because I'm aware of all the sudden death syndrome problems affecting this phone and i wish I'd kept using it till it did actually die before sending it off to them to repair.
But I've learned a costly lesson and won't be rooting while in warranty again (and may very well have bought my last Samsung smart phone).
Sent from my GT-P7510 using xda premium
That is a very informative and useful tip. Unfortunately, most people think that software modifications void the warranty under EU jurisdiction. Apparently that's not the case. Thanks op.
Sent from my GT-I9300 using Tapatalk 2
Theshawty said:
Well, if you bought the phone in EU and that it can't be proven that what you've done software-wise has caused a hardware fault.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html
I just thought of something. What if the eMMC craps out? Because Samsung confirmed it's because of a software fault that can cause a hardware fault. Paradox?
Click to expand...
Click to collapse
I'm sorry but this is only a directive... after this in each country has to pass their own law in order to comply with directive... sometimes not every country make this last step. I'm thinking for ex UK that don't comply for the 2 years warranty for consumer products. Other country, mine (Portugal), is very avid in forgeting to make laws to comply with EU directives...
Just saying, careful cause in your country their may not have a law that comply with this EU directive.
sgsboyo said:
Samsung eventually got back to me regarding the repair of my phone and have refused to fix it without me paying for the service (£163) because it was rooted.
Needless to say I'm less than happy. They persisted with saying that rooting voids the warranty and wouldn't back down.
I'm furious because I'm aware of all the sudden death syndrome problems affecting this phone and i wish I'd kept using it till it did actually die before sending it off to them to repair.
But I've learned a costly lesson and won't be rooting while in warranty again (and may very well have bought my last Samsung smart phone).
Sent from my GT-P7510 using xda premium
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Click to collapse
You should moan about the directive stated in shawtys post and never play along.
Sent from my GT-I9300 using xda premium
My latest response from the Samsung "care" team yesterday:
" Thank you for contacting Samsung, I am sorry that you feel this way about the product.
*
I appreciate that you are saying that rooting the phone has not caused this issue, however by rooting the phone the warranty has been voided.* As a result, this repair and all future repairs will be chargeable.
*
Please do not hesitate to contact us if we can be of further assistance."
So without spending more cash on trying to pursue my rights I'm stuck. No more rooting for me, and I just hope this bloody phone lasts till the end of my contract without needing any more repairs (May 2014).
*
Sent from my GT-I9300 using xda premium
sgsboyo said:
My latest response from the Samsung "care" team yesterday:
" Thank you for contacting Samsung, I am sorry that you feel this way about the product.
*
I appreciate that you are saying that rooting the phone has not caused this issue, however by rooting the phone the warranty has been voided.* As a result, this repair and all future repairs will be chargeable.
*
Please do not hesitate to contact us if we can be of further assistance."
So without spending more cash on trying to pursue my rights I'm stuck. No more rooting for me, and I just hope this bloody phone lasts till the end of my contract without needing any more repairs (May 2014).
*
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Thats the be all and end all of the root warranty topic . EU says yes Samsung says no .
As its written into Samsung warranty and part of the repair checking process it has to be a court case .
However unless Samsung is the vendor then its not their problem anyway as the law apply s to the vendor .You pursue the vendor for claims not Samsung who are offering an additional limited warranty on top of your lawful warranty / guarantee sale of goods etc from the vendor .
jje
JJEgan said:
Thats the be all and end all of the root warranty topic . EU says yes Samsung says no .
As its written into Samsung warranty and part of the repair checking process it has to be a court case .
However unless Samsung is the vendor then its not their problem anyway as the law apply s to the vendor .You pursue the vendor for claims not Samsung who are offering an additional limited warranty on top of your lawful warranty / guarantee sale of goods etc from the vendor .
jje
Click to expand...
Click to collapse
Yes it's been a costly mistake on my part going direct to Samsung when I just thought it would be quicker. Never again.
Sent from my GT-I9300 using xda premium
Just realised tonight, since my phone is no longer covered by warranty I'm free to root it and do whatever I want with it. Shame that's kinda lost its appeal. Need new inspiration!
Sent from my GT-I9300 using xda premium
I would like to say first that I absolutely LOVE my Nexus 7 tablet. Having owned a couple of different Android tablets made by those other people (Samsung...even an iPad Mini), I can honestly say the N7 really is the best. With that being said, I would like to share my experience with them today, and I hope it helps others in being more informed about their decision to purchase in the future. Its kind of a long read, but you will be shocked at the end, so please see it through.
A week or so ago my tablet developed an issue where after waking it from standby I would have to toggle Airplane Mode on and off in order to access the internet. I was off work today so I called Google warranty about the issue. The gentleman I spoke with was very kind and, I believe, as helpful in the situation as he could be. After explaining the issue and running through some standard trouble shooting, the first technician I spoke with from Google concluded it was most likely a hardware issue and that someone from a different department (mind you, I was speaking to the warranty department already) would contact me via email in 24-48 hours.
After I hung up from him, I thought about it and something wasn't quite right. The warranty department should be able to generate a replacement or at the minimum an RMA right then, right? So I called back and asked to speak with a manager. I was transferred to a floor supervisor, explained everything that had transpired up until then, to which he promised to get to the bottom of the issue right then. He asked for my email address, which I provided, when he stated he could not find an order for a Nexus tablet. I proceeded to explain to him I purchased it from GameStop, I had the receipt with the box and date of purchase, when he abruptly cut me off to tell me he could not do anything about my warranty issue because it was bought from a third party. He explained I would have to go through the retailer or through Asus. Now, here is where my trouble with this begins. Is this not manufactured for, branded, and advertised as a GOOGLE Nexus 7 tablet...or is it brand, advertised, and sold as an Asus Nexus 7 tablet. Yes, I understand who actually manufactured it. But that is transparent. There are A LOT of products made by other manufacturers that are sold under a different brand name. In fact, there are actually quite few true "manufactures" in the world but they make and sell products daily under a different name. However, this floor supervisor was unwilling to provide me with any assistance at all. He did offer to connect me to Asus customer support.
Another hold later, and 20 something minutes into the call, I was connected to another very nice customer service rep from Asus. I again (third time) explained the issue and the steps already performed to remedy the situation. After speaking with him for a while, he agreed to issue an RMA so that one of there technicians could diagnose the problem and do a repair or replace. I asked at his point how long this process takes...TWO WEEKS. Mind you, I have only owned the tablet a total of exactly 7 weeks and 2 days. I told him that this was completely unacceptable. He then offered to upgrade my case to priority service. Again I asked for a time frame and was told this time...1-1/2 WEEKS, or 3 days faster. At this point I am furious. I asked if I could have a replacement sent out...NO. I asked if I could have one sent out with a hold on my credit card until my defective unit was received...NO. I asked if I could have a refund arranged...NO. I asked if he would be kind enough to contact GameStop to request an exchange be made...NO. MY ONLY OPTION ON A 7 WEEK OLD TABLET...A GOOGLE TABLET MIND YOU...WAS TO BE WITHOUT FOR 2 WEEKS! You have go to be kidding me! I sincerely thought Google was better than this.
I used the following analogy...you buy a brand new car. It has a warranty issue that needs fixed so you take it to the dealership at which point they say, "sorry but we cant fix it for 2 weeks" and leave you with no car. I honestly can not believe the customer service between these two companies is this poor. As well, I have had cell phones replaced by AT&T under warranty that CERTAINLY were not made by AT&T, yet Google does not share the same mindset although the tablet was clearly a Google product.
So, I write this as a warning for any of you that have purchased your tablet from GameStop, Best Buy, Staples, ect. what challenges you face should you ever need warranty service. And to those who did purchase off the Play Store exactly how Google is treating their customers. I love Google (a lot less now) but I will NEVER buy another Nexus/Google branded product again...not so much as rent a movie or buy a song from the play store. And I will take to any forum I can access to share my experience in an attempt to convince Google/Asus to improve their customer service. They have lost a customer and I implore you to share my experience with as many people as you can that may be considering a Google product or service in the future.
Here's another analogy: You buy an Apple phone from Best Buy and it develops a fault, where do you take it back to?
Buy a Google product direct from Google next time and learn about Consumer rights.
Apple is the exception in that example. Buy a Samsung, Motorola, LG, Blackberry, ect. and who handles warranty replacement? AT&T, right? ALTHOUGH it is clearly stated the MANUFACTURER warrants the product against defect. And yes...I am very aware we are not talking about AT&T, simply using it as an example.
Furthermore, I never once stated my consumer rights were violated, in fact I clearly said they offered a solution. However, from a consumer stand point, and in this case especially with the INTENDED transparency between Google and Asus, the issue was not handled with the consumer (me) in their best interest.
Feel free to flame me if you'd like, but I would put nickles to dimes that if it was you, you would feel the same way.
Sent from my HTC One using XDA Premium HD app
/waaa?
You are completely right tho. The should have a shop on hand for when you call. Just for you. Only you. You. Did I mention you?
Yeah i'm talking to you.
sigaiser said:
Apple is the exception in that example. Buy a Samsung, Motorola, LG, Blackberry, ect. and who handles warranty replacement? AT&T, right? ALTHOUGH it is clearly stated the MANUFACTURER warrants the product against defect. And yes...I am very aware we are not talking about AT&T, simply using it as an example.
Furthermore, I never once stated my consumer rights were violated, in fact I clearly said they offered a solution. However, from a consumer stand point, and in this case especially with the INTENDED transparency between Google and Asus, the issue was not handled with the consumer (me) in their best interest.
Feel free to flame me if you'd like, but I would put nickles to dimes that if it was you, you would feel the same way.
Sent from my HTC One using XDA Premium HD app
Click to expand...
Click to collapse
For more reports of mishandling and cruddy CS, go here:
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
Feel free to add your experience....
danvee said:
For more reports of mishandling and cruddy CS, go here:
https://productforums.google.com/forum/#!topic/nexus/mG4JXaT-SHs[1-25-false]
Feel free to add your experience....
Click to expand...
Click to collapse
Thanks for the link...I posted there as well. It is cruddy. I would
D have expected more from Google in a situation like this.
Sent from my Nexus 7 using XDA Premium 4 mobile app
tweaked said:
/waaa?
You are completely right tho. The should have a shop on hand for when you call. Just for you. Only you. You. Did I mention you?
Yeah i'm talking to you.
Click to expand...
Click to collapse
I'm not going to reply, much, to your sarcasm other than to say that if you think I expect more from Google than anyone else, then you're sorely mistaken but entitled to your opinion. If you read any of the post, and you comprehend written text, you could easily deduce that I was stating their current policy (unwritten mind you) on buying from third party retailers.
With that being said, how about being constructive vs. Being a smart ass. Thanks for reading.
Sent from my Nexus 7 using XDA Premium 4 mobile app
djsubterrain said:
Here's another analogy: You buy an Apple phone from Best Buy and it develops a fault, where do you take it back to?
Buy a Google product direct from Google next time and learn about Consumer rights.
Click to expand...
Click to collapse
Buying direct from Google won't help. When I had to have my Nexus phone replaced, under warranty, I called Google since I bought it on the play store. They gave me a number to Samsung(It was a Galaxy Nexus) and Samsung did exactly the same thing. I had to go to Wal-mart and buy a cheap flip phone to use for 2 weeks while Samsung replaced my 2 month old phone which I had bought from the Google Play Store.
It is definitely nice to go to an apple store and have a replacement in 10 minutes if you have a bad phone... I had an issue with my galaxy s4 and at&t didnt have any in stock to replace it with.... Bad experience.
I actually feel nothing is wrong with the warranty service options the OP mentioned.
It would be above average for the industry.
If I bought a premium car like Lexus then I would expect a nice loaner if my car needs works.
But if I paid for a Toyota, then it's up to the dealer ... a shuttle ride is nice enough.
I even bought my 2012N7 over ebay, haha. Worst case, I just call Asus.
Unless Google promises something and doesn't deliver ... otherwise, it's up to them (that's why I normally
talk nicely to the customer-service people).
sigaiser said:
I'm not going to reply, much, to your sarcasm other than to say that if you think I expect more from Google than anyone else, then you're sorely mistaken but entitled to your opinion. If you read any of the post, and you comprehend written text, you could easily deduce that I was stating their current policy (unwritten mind you) on buying from third party retailers.
With that being said, how about being constructive vs. Being a smart ass. Thanks for reading.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
But, I'm only good at smartass comments.
i had my nexus 4 RMA due to faulty screen and i had the most wonderful experience, the lady i spoke to gave me no trouble what so ever promptly sent me an email with the order replacement link, put the hold on my card and 2 days later brand new N4 at my door, i would actually prefer to order directly from them after that experience
Also had a good experience with the nexus 4, screen was super dim, Google sent me a new one and have me a shipping label to send my old one in the same box
Sent from my Nexus 4 using xda app-developers app
One of the reasons why I always buy from companies with excellent customer service.
Few examples..
Bought a Galaxy Nexus from Amazon and after 6months+ it developed a fault.. cant remember what it was. So me being me... its been 6months+ I contact Samsung because its been so long. They told me they can get it fixed within a week. I get it back and its worse then when i sent it. I tried again.. sent it, came back and still as bad. I contact samsung again and explain to them. They said they will contact me within a few days.
While waiting i thought what the heck... Contacted Amazon and explained Samsung has wasted my time and if possible would like a refund. They said ok right away and got my money back! Samsung contact me and I vented out to the manager/supervisor on the line and all he could say was thats great that you got a refund....
Bought a Nexus 4 direct from Google.. Again after 6months+ it starts over heating. Contact google and they said we can replace it for you no problem. They sent out a new one while i still had the faulty one.
I would pay more for a product just to have great customer service then to get it a little cheaper and have next to no customer service.
So uh, you're mad because you have to ship your tablet back to the manufacturer to replace it?
Yeah man, that's total BS! Having to send it back to the manufacturers so they can fix it, it isn't like you do that with any other product you own right?
N7 2012 woes
@ sigaiser
I understand your frustration. I have an old Nexus 7, which I bought in the UK from PC World. It developed a fault where it would not charge. PC World referred me to ASUS, who ran through various ideas to fix it (most of which I had tried after internet forum searches), gave me a code and an RMA, and told me 7 to 10 days. It was picked up by the courier for next day delivery to Triage Services, who do ASUS repairs in the UK. After 4 weeks, it came back and still had exactly the same fault. (Later, I found that Triage had replaced the motherboard.) SO after another couple of days of trying to sort it out again, I rang again and got another RMA and an email telling me to book it in. I was also told that I should have been told "up to 30 days" not 7 to 10. The courier web site this time told me I'd have to pay for the return (different courier first time) though subsequently ASUS complaints told me that that was a courier error. Away it went again, and came back with the battery re-seated. It did not charge up, so off it went again. After another couple of weeks, making a total of 8 1/2 weeks, it came back with a new wall charger - supposedly that was no longer charging (even though when it left, it happily charged my Nexus 4). I HAD told them it was not that, as 3 different chargers would not charge The Nexus 7. It lasted that day, then refused to charge fully overnight, and charging to a lower % each night. All ASUS would offer was another RMA. :crying:
In the end, I threw myself on the mercy of the team at PC World, and asked if there was anything they could do - perhaps a discount on a different tablet. They had a chat, and gave me a new Nexus 7, this time with their "Whatever Happens" replacement insurance. Result. In future I think I will be getting my stuff from them with that guarantee.:laugh:
The current Nexus 7 charges up MUCH faster than the first one ever did, so either something had been changed, or the first was always faulty.
ASUS had been helpful, but they required THREE parts of the tablet replaced before they'd replace the whole thing. I had only had one so even though I'd lost it for more than 2 months out of the 12 month guarantee they would not consider either a replacement, or even extending the warranty for the 2 months I had been without.
Triage services, on the other hand, who supposedly did the repairs, I have no time for. First time round, they booked the tablet in to their workshop 5 days after they got it (thus showing ASUS that they were working on it faster than the truth). Then clearly they never actually tried it any of the three times before returning it.
joshyc5 said:
So uh, you're mad because you have to ship your tablet back to the manufacturer to replace it?
Yeah man, that's total BS! Having to send it back to the manufacturers so they can fix it, it isn't like you do that with any other product you own right?
Click to expand...
Click to collapse
No, I'm not mad I have to send it back to the manufacturer. I'm mad because that is the ONLY option to send it back. Google told me on the phone if I bought it direct from them, they would send out a replacement right then and there. So what's the difference? GameStop is an authorized retailer. It's not like it was a black market knock off from Amazon. And as far as Asus goes (who is the manufacturer yet not a reseller), they offer no way to have a replacement sent, even with a credit card hold. So the ONLY option is to go without and wait 2 weeks, or whatever the turnaround time ends up being, without the product you paid for. That's what makes me mad.
And maybe I'm missing something, but what I can't get over is the fact that it's made for Google and sold by Google, yet Google is not supporting products sold by third party retailers although it carries their name.
Sent from my HTC One using XDA Premium 4 mobile app
I really don't see a 1-1.5 week wait as being that big of a deal, sure it would be nice to get it replaced with a new one but they do not have to offer that to you. The warranty doesn't say that they offer replacements at the first sign of an issue. Since you bought it from a 3rd party retailer I wouldn't expect Google to take care of it since it is an ASUS tablet. If you'd purchased it from the Play Store and they wouldn't help then that would be a problem.
They just couldn't move as fast as you *commanded* them too? F off.
aiiee said:
They just couldn't move as fast as you *commanded* them too? F off.
Click to expand...
Click to collapse
Lol, whatever. Easy to hide behind a screen name. You wouldn't say it to my face so why say it online?
Either way, moderators, just close this thread. Obviously no one has the intelligence to understand the point I was attempting to make so it does no one any good for it to remain open as its only going to turn ugly.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Hello,
Figured I would pass this on as. I saw a few articles on the web that Squaretrade was covering rooted and jailbroken devices. I contacted them yesterday and their official response from 2 reps was that they do Not. I didn't expected they would, but there is some misinformation out there and wouldn't want to get caught with an issue.
Again no surprise on the response
Squaretrade reponse on warranty for rooted tablet
Hello XXXXX,
Thank you for contacting SquareTrade.
Yes, we would cover the tablet but we would not cover software. If because of the rooting to the tablet causes a problem in its functionality we would not cover it.
For further details you can also reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Hope that answers your question!
Thank you,
april
SquareTrade Care Specialist
Hope this helps and the response is from yesterday.
pab8754 said:
Hello XXXXX,
Thank you for contacting SquareTrade.
Yes, we would cover the tablet but we would not cover software. If because of the rooting to the tablet causes a problem in its functionality we would not cover it.
For further details you can also reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Hope that answers your question!
Thank you,
april
SquareTrade Care Specialist
Hope this helps and the response is from yesterday.
Click to expand...
Click to collapse
Sure Square Trade would cover it if you had drop and spill protection for a cracked screen or volume buttons break but I think what they are saying as well as what Samsung has already said........ they will not repair devices for free if you brick it trying to root the device like so many people have done in the past.
I don't believe Square Trade covers any issues related to software to begin with.
I can't post links yet, but there are a dozen articles out there from 2012 where the VP of Square Trade categorically stated that rooted and jail broken devices would be covered for non software related problems and accidents.
Bork your phone trying to root it and you are on your own. Your two year old gives your phone a swimming lesson or uses it to drive in a nail and you should be good to go.
kkretch said:
Sure Square Trade would cover it if you had drop and spill protection for a cracked screen or volume buttons break but I think what they are saying as well as what Samsung has already said........ they will not repair devices for free if you brick it trying to root the device like so many people have done in the past.
Click to expand...
Click to collapse
So wait... going from what you've said here, Samsung will still repair a device under warranty if it has hardware failure, they just wont repair a bricked device or one with software issues?
'Cos I was under the impression that a knoxxed device would lose its entire warranty cover, period.
He didn't say Samsung, he said Squaretrade, a third party company.
ddavtian said:
He didn't say Samsung, he said Squaretrade, a third party company.
Click to expand...
Click to collapse
"...but I think what they are saying as well as what Samsung has already said........ they will not repair devices for free if you brick it trying to root the device like so many people have done in the past."
Which means that Samsung have already said the same thing, eg. that they will give warranty for hardware but not software on rooted devices.
At least thats what is *written*, but I'm not sure if thats what he meant. Hence me asking the question.
nirurin said:
"...but I think what they are saying as well as what Samsung has already said........ they will not repair devices for free if you brick it trying to root the device like so many people have done in the past."
Which means that Samsung have already said the same thing, eg. that they will give warranty for hardware but not software on rooted devices.
At least thats what is *written*, but I'm not sure if thats what he meant. Hence me asking the question.
Click to expand...
Click to collapse
No one knows for sure but it has been suggested in other posts that Samsung may repair hardware issues if knox is tripped.
I don't want to find out ................. how about anyone else.
Weird, That means the reps are not that sure because here is the response I got. I has seen articles on the web stating they were covering rooted/jailbroken devices but wanted to make sure so I contacted them. Wish they had a solid repeatable response when asked about this.
Hello XXXXXX,
Thank you for contacting SquareTrade.
I apologise for the misunderstanding and unfortunately we do not cover rooted items.
For your future reference let me inform you that we cover all consumer electronic items and home appliances purchased from any retail or online store or eBay as long as it is in 30 day purchase window.
Should you have any further questions or concerns you can reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Clive
SquareTrade Care Specialist
re:Ticket [#0004006583]
Your comment:
Hello,
I am considering another warranty purchase on a Samsung Note 10.1 2014 tablet I just purchased. Do you provide warranty support if a device is rooted? My concern is getting a warranty and it is no good if this has been done. I am mainly looking for an extended warranty to cover hardware damage and accidental damage as this was an expensive purchase. I had in the past had one claim and it went well, I would love to have coverage to sleep well at night if it happens again, was an issue with my iPhone where the headphone jack quit working.
Thank you
This is contrary to an article from cnet that reported squaretrade covered jailbroken iphones and rooted androids,
http://news.cnet.com/8301-13579_3-57428071-37/squaretrades-warranty-now-covers-jailbroken-iphones/
And FWIW, there's a link to the cnet article on squaretrades website.
Also I've read my contract and there is no mention of rooting voiding the contract.
Great, thank you for the information.
GitAlongLilDoggies said:
This is contrary to an article from cnet that reported squaretrade covered jailbroken iphones and rooted androids,
http://news.cnet.com/8301-13579_3-57428071-37/squaretrades-warranty-now-covers-jailbroken-iphones/
And FWIW, there's a link to the cnet article on squaretrades website.
Also I've read my contract and there is no mention of rooting voiding the contract.
Click to expand...
Click to collapse
I called them out on that article about warranty support for rooted/jailbroken devices and this is the response I just got.
Hello XXXXX,
I apologize for any inconvenience!
The article published with information from our company is true and valid but only for IPhones.
Secondly if you can tell me where you purchased the tablet from then maybe I could assist you in getting the warranty.
For your future reference let me inform you that we cover all consumer electronic items and home appliances purchased from any retail or online store or eBay as long as it is in 30 day purchase window.
Hope that answers your question!
Should you have any further questions or concerns you can reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Clive
SquareTrade Care Specialist
re:Ticket [#0004006583]
Your comment:
Hello,
I am considering another warranty purchase on a Samsung Note 10.1 2014 tablet I just purchased. Do you provide warranty support if a device is rooted? My concern is getting a warranty and it is no good if this has been done. I am mainly looking for an extended warranty to cover hardware damage and accidental damage as this was an expensive purchase. I had in the past had one claim and it went well, I would love to have coverage to sleep well at night if it happens again, was an issue with my iPhone where the headphone jack quit working.
Thank you
nirurin said:
So wait... going from what you've said here, Samsung will still repair a device under warranty if it has hardware failure, they just wont repair a bricked device or one with software issues?
'Cos I was under the impression that a knoxxed device would lose its entire warranty cover, period.
Click to expand...
Click to collapse
I know that samsung will. I personally contacted them about this. Only things that may be related to rooting will not be covered.
This is all a moot point. It might be an ethical dilemma, but just make it so it doesn't power on and it will be covered.
Sent from my SM-P600 using Tapatalk 4
@quser1
Thanks for the info. I cancelled my squaretrade contract. If I have any warranty issues I'll deal with Samsung. If they try to renege I'll bring up the Magnuson–Moss Warranty Act.
quser1 said:
I called them out on that article about warranty support for rooted/jailbroken devices and this is the response I just got.
Hello XXXXX,
I apologize for any inconvenience!
The article published with information from our company is true and valid but only for IPhones.
Secondly if you can tell me where you purchased the tablet from then maybe I could assist you in getting the warranty.
For your future reference let me inform you that we cover all consumer electronic items and home appliances purchased from any retail or online store or eBay as long as it is in 30 day purchase window.
Hope that answers your question!
Should you have any further questions or concerns you can reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Clive
SquareTrade Care Specialist
re:Ticket [#0004006583]
Your comment:
Hello,
I am considering another warranty purchase on a Samsung Note 10.1 2014 tablet I just purchased. Do you provide warranty support if a device is rooted? My concern is getting a warranty and it is no good if this has been done. I am mainly looking for an extended warranty to cover hardware damage and accidental damage as this was an expensive purchase. I had in the past had one claim and it went well, I would love to have coverage to sleep well at night if it happens again, was an issue with my iPhone where the headphone jack quit working.
Thank you
Click to expand...
Click to collapse
They covered my rooted Nexus 7 with no problems. Also stated in the article:
"According to Vincent Tseng, SquareTrade's VP of strategy, this extends to iPads and iPods, which the company also covers as part of its warranty service. The three gadgets share the same operating system. It's also in effect for devices running Google's Android OS."
allan1313 said:
This is all a moot point. It might be an ethical dilemma, but just make it so it doesn't power on and it will be covered.
Sent from my SM-P600 using Tapatalk 4
Click to expand...
Click to collapse
I agree if you paid for a warranty that covers accidents and such then a spill of coffee or a drop of the tablet would do the trick.
Sent from my SCH-I535 using xda app-developers app
This was always common sense people, they only cover what the oem would cover unless if you pay extra for the damage protection due to negligence, etc.
Sent from my HTC One using XDA Premium HD app
No need to root
If you don't want your device rooted. I found a way to basically get Google play without root for all android devices without framework or login services. I will make a thread after 9 more posts
MasterZoen said:
They covered my rooted Nexus 7 with no problems. Also stated in the article:
"According to Vincent Tseng, SquareTrade's VP of strategy, this extends to iPads and iPods, which the company also covers as part of its warranty service. The three gadgets share the same operating system. It's also in effect for devices running Google's Android OS."
Click to expand...
Click to collapse
The real question for me is: Why do they deny it?
Another: What about modified Android OS like FireOS for Kindle Fire?
I've been using squaretrade awhile and with every device I rooted. One was when I had the Asus tf700, since as soon as you root they take away warranty priveledges for both hardware and software. Well, when I dropped my tablet while running, they just shipped me a different refurbished item. Guess they couldn't repair it, but either way, as long as the software doesn't damage the device, any physical damage they'll cover (if you have ADP, which most of their tablet warranties have anyway).