Database Users

PC doesn't recognize Touch HD (Blackstone)

Hi all,
Just picked up a second hand Touch HD on Orange, I want to Hard SPL it and flash with a custom rom but my Win 7 laptop will not see the phone when connected via Windows Mobile Device Centre, either as active sync or disc drive...everything works fine with my Xperia though.
Any idea's the reason behind this. I had no disc with the phone so do I need specific drivers for it even though my Xperia worked with the native Win 7 drivers...I've googled my problem but have not found a solution...please help

Are you using the correct USB cable? The one supplied by HTC is slightly different from the standard cable.
If I use a normal USB cable, the one from my camera or Blackberry for instance, it will charge from the laptop, but that's all. To sync and charge properly needs the HTC cable with the slightly different mini-USB end.
Cheers
Dazza

have you tried a hard reset? sounds like whoever had the phone b4 you was playing with the notification queue

Cheer guys, but have hard reset and am using the cable that came with the phone but still no joy on both my home machine (Win 7) or my works one (XP).
Don't know what to do next

Dazza2910 said:
Are you using the correct USB cable? The one supplied by HTC is slightly different from the standard cable.
If I use a normal USB cable, the one from my camera or Blackberry for instance, it will charge from the laptop, but that's all. To sync and charge properly needs the HTC cable with the slightly different mini-USB end.
Cheers
Dazza
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Click to collapse
Sorry Dazza but that information is incorrect.....
I've got about 1/2 a doz usb cables that I have used for 6 months....ANY usb cable will work.
My HD has only just stopped being recognized in the last 2 days. I loaded W7 on my laptop 2 weeks ago and it recognized up until a few days ago. I suspect it's from some update that I've done.
Sammy

Try uninstalling activesync and reinstalling it again on the XP computer. That's worked for me in the past. If that works, you'll at least know it's not the phone or usb cable.
Not sure about W7 yet but I'll post something if I figure it out
Sammy
EDIT - This is where I'm currently searching
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-troubleshooting.mspx

I uninstalled windows mobile sync centre on my W7 computer and reinstalled it.
Works fine now.

samlives said:
I uninstalled windows mobile sync centre on my W7 computer and reinstalled it.
Works fine now.
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Click to collapse
Just reinstalled...still no joy

Have just ordered a genuine HTC HD data cable to see if it is the actual problem. It seems strange it won't sync on either XP or Win 7 yet does charge when plugged in.
The cable does show signs of slight damage as I can see some of the sliver wire exposed at the mini usb side. Am hoping it's this or I've got a knackered port on my phone

Have you disabled all firewalls and tried connecting?

samlives said:
Have you disabled all firewalls and tried connecting?
Click to expand...
Click to collapse
Yep, have disabled everything but still no joy
Are there any HTC drivers that I need to install or should it just recognize the phone when I plug it in???

Start > System > ActiveSync > Menu > Connections
In this menu, check "synchronize all PCs using this connection" if unchecked.

And what got me going today (had forgotten this one)
On the Touch HD
Start - Settings - Connections - USB to PC
Check Activesync and uncheck "enable faster data synchronisation"
Spent a couple of hours trying to connect before I did this.
Hope this works for you.
r
Andrew

Thanks for your help guys but still no joy...am waiting on a genuine HTC usb cable to see if that's the problem as the one I have am hoping is faulty, otherwise it's my phone

kersey said:
Thanks for your help guys but still no joy...am waiting on a genuine HTC usb cable to see if that's the problem as the one I have am hoping is faulty, otherwise it's my phone
Click to expand...
Click to collapse
If you can see wires on your cable, that's a good sign at least. If the cable is damaged, that's much cheaper than fixing your phone.
Do you know anyone with another cable you can test with while you wait? Any mini usb will suffice. There's nothing special about the HTC one (except maybe a steeper price)
Good luck

samlives said:
If you can see wires on your cable, that's a good sign at least. If the cable is damaged, that's much cheaper than fixing your phone.
Do you know anyone with another cable you can test with while you wait? Any mini usb will suffice. There's nothing special about the HTC one (except maybe a steeper price)
Good luck
Click to expand...
Click to collapse
I've got a genuine cable being delivered either tomorrow or wednesday, it only cost me £5 so no problem there...the only thing that now worries me is you saying there's nothing special about the HTC one...I've tried 4 different cables and all they do is to charge the phone from the pc but not sync it, this is both at home on Win 7 and in work on XP...a damaged phone springs to mind now

I had the same problem. Try going into bootloader (switch off phone, press on-switch and volume 'down' at the same time) and then connecting your usb. After a few seconds it should change from 'serial' to 'usb'. Mine wouldn't even do that so I logged a call with HTC. It was a hardware fault. They replaced the motherboard and I had the phone back in 7 days.

ericjennings said:
I had the same problem. Try going into bootloader (switch off phone, press on-switch and volume 'down' at the same time) and then connecting your usb. After a few seconds it should change from 'serial' to 'usb'. Mine wouldn't even do that so I logged a call with HTC. It was a hardware fault. They replaced the motherboard and I had the phone back in 7 days.
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Have tried as you said...all it states is serial, no sign of usb
Am fearing the worst in that phone may be damaged and as it was bought second hand I have no receipt or idea of how old it is and whether returning it to HTC for fixing is possible.
My last hope is when my genuine HTC cable arrives tomorrow, even though I know deep down it won't work from what you guys have said, I'm deeply hoping that as the mini usb connection is slightly different on the phone to other mini usb ports that it might work, otherwise...that'll teach me for buying second hand

I had the same problem where my pc wouldn't recognize my HD, i tired the HTC usb cable and about 4 different mini usb cables and 4 computer. Done a hard reset, tried reinstalling active sync...basically anything and everything. In the end i took it back to CPW who sent it back to HTC and they replaced the motherboard.

sst said:
I had the same problem where my pc wouldn't recognize my HD, i tired the HTC usb cable and about 4 different mini usb cables and 4 computer. Done a hard reset, tried reinstalling active sync...basically anything and everything. In the end i took it back to CPW who sent it back to HTC and they replaced the motherboard.
Click to expand...
Click to collapse
Thanks guys for all your help and advice...I don't think there's anymore I can do other than get use to the phone the way it is or try and sell it on ebay obviously declaring the sync issue...to 'Joe Average' it may not be as big an issue than it is to me.

Need to update ROM but usb not recognized!!!

I have a TMO HD2 US version. I am running 32-bit Win7 Ultimate with WMDC 6.1 I can sync the phone with the bluetooth on. I could have the factory TMO usb attached it will charge but not recognize the device. I attempted to update the latest OEM ROM and it just got to the multi color bar screen.I have tried the device on several other pc's with no luck...Windows 7 32bit,XP SP3,no luck. What gives is there a way I can update without the usb cable? Any input would help. Thanks in advance.

Here is a link to my tutorial on how to flash via the SD Card.

Have you tried a different cable? If there is a problem with the phones USB connection, take it back and have it replaced.

whenever you plug in the phone it comes up with 2 options to either connect via active sync or use as mass storage. could this be the problem? hope this helps

Thanks guys!
I am going to try another cable first...i traded my... need I say... iPhone for the HD2 that I have now. I must say its different.I am definitely not happy about the sync issue.MS,TMO both are claiming they have not had that issue. I doubt that TMo will repair or replace a second hand phone purchase. :-(

try restarting your computer and phone, I occasionally have this problem as well, that seems to fix it

It was the cable!!! The T-Mobile
The T-Mobile micro usb cable is JUST FOR Charging. I picked up a data/charge cable at Target for around $15.Problem solved. Many thanks for the replies.

K9Healer said:
The T-Mobile micro usb cable is JUST FOR Charging. I picked up a data/charge cable at Target for around $15.Problem solved. May thanks for the replies.
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I use it just fine for data all the time on mine I think you just happened to get a bum cable with a bad data pin connection somewhere....it's not unheard of with HTC devices.

K9Healer said:
The T-Mobile micro usb cable is JUST FOR Charging. I picked up a data/charge cable at Target for around $15.Problem solved. Many thanks for the replies.
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My cable works just fine for data and charging both. I didn't know that different types even existed
I'm heading to Target now to see if I can find an extra cable though, everywhere else is charging $19.99 and up (the Shack wanted $34.99!).

Nippon Labs Black 6 ft. Micro USB Cable A/Male to Micro USB Cable B/Male Model USB-6-Micro $7.69 with free shipping.

sirphunkee said:
I use it just fine for data all the time on mine I think you just happened to get a bum cable with a bad data pin connection somewhere....it's not unheard of with HTC devices.
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I have the same problem, it used to give me the options to sync and view files, now out of now where nothing, just charges but computer wont see the phone.

rysky007 said:
I have the same problem, it used to give me the options to sync and view files, now out of now where nothing, just charges but computer wont see the phone.
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Click to collapse
Well I would say this is the best place to start then...
-Different USB port
-Different computer
-Different cable
If you had already done the first two, then it's obviously worth trying the last

sirphunkee said:
Well I would say this is the best place to start then...
-Different USB port
-Different computer
-Different cable
If you had already done the first two, then it's obviously worth trying the last
Click to expand...
Click to collapse
Found the fix, not sure how it will work on Vista or 7, but on xp, if you have set on your phone to default always auto connect, you then have to manually activate the phone in driver details under properties of "mycomputer" then device manager

USB issue

All of a sudden my pc is not recognizing phone as a usb drive.. It was working perfectly since day one with this phone but since yesterday it wont recognize it.. And even if it does, it takes a very long time. ive treid uninstalling the drivers and reinstalling, as well as turning debugging on and off. My pc is running windows 7 64bit.. I have also tried different roms and nothing.. When connected in debugging mode, it recognizes it immediately and installs drivers by i still cannot view my storage card.. Any help would be appreciatied.. Thanks

Install pdanet on your computer. When it gets to the part about driver installation, select samsung and voila.
Sent from my SPH-D700 using XDA App

Try another USB cable.

rufflez2010 said:
Install pdanet on your computer. When it gets to the part about driver installation, select samsung and voila.
Sent from my SPH-D700 using XDA App
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Click to collapse
Oops forgot to mention i did that as well.. still not working.. Maybe ill have to buy another usb cable..

jok3sta said:
Oops forgot to mention i did that as well.. still not working.. Maybe ill have to buy another usb cable..
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:-\ sucks... hey, got to use the emoticons!!!! Ayways, yeah, sounds like the cable is dead. The one from my lg dare doesn= work for data tranfer, so I turned it into my car charger.
Sent from my SPH-D700 using XDA App

Firon said:
Try another USB cable.
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Click to collapse
Seconded. I bought a cheap charging kit and the cable would charge but would not allow file transfer. Took it back, bought another cable and it's fine.
Either the phone is finicky about cables, or it might just require a particular type (probably USB 2.0).

I had this issue also last week. I tried another cable and it worked fine.
But now I am having issues with my usb ports in general. Now they just stop working every once in a while and I am required to restart my laptop.
Don't know if the two problems are related.

Try different USB ports. Like the ones on the back on your computer.

I've been having the same issue. I went out to Radio Shack and bought a new data cable. So far all ports on my laptop, winXP pro 32bit, and my win7 64bit desktop have not had problems.
I'm thinking that the USB cable supplied by Samsung is crap. I tested them both out on the same machine, same port; the new one worked fine, while the stock cable only gave me adb access.

I had this same exact problem. I kept thinking the phone was going bad or something. I tried the cable that came with my Epic & the one that came with my Moment, both didn't work... for some reason it worked find on a Mac though. So when I gave my mom my Moment when I got the Epic she bought an extra micro-USB cable and I decided to try that one, for some odd reason, that one worked.
Still don't know exactly what was going on but a third-party cable fixed the problem for me.
Hope this helps.

Question for those that use Odin

Hey all. What kind of USB cable do you? I cant get my recignized by Odin. Ive tried every port on my computer, restarted phone computer, took battery out of phone and it still wont connect. I think its the cable. So can anyone guide me to one that will work? Thanks

Just buy a Blackberry cable they are very thick and nice but any other type of Micro usb cable works better than the stock one ...

Just curious, have you installed the phone drivers on your PC?
Sent from my SPH-D700 using XDA App

Yes I have. 3 out of the 4 installed fine.

I use a blackberry cable. Never had an issue
Sent from my SPH-D700 using XDA App

You might even be able to get a Sprint store to exchange your crappy Samsung cable for the Blackberry one if they have one. It might take a little convincing, but most stores will have a small stockpile of cables from return phones, and if you explain to them that you have read online that the blackberry one works better for data transfer, they will probably exchange it.
I've also used the Palm Pre cable, and it worked fine as well.

Maybe I'm lucky, but I've had no problems with the cable that came with my epic.

HTC cables work well... like the one that comes with the EVO

I use the cord from my old Samsung Moment, It actually came with a separate USB Data cord. I think just about any cord will be better than the ones that shipped with the Epic.

I've always used my epic USB. Is ur phone disconnected from the PC before u enter download mode... if so try resetting ur PC, opening Odin, putting your phone in dl mode, than connecting the USB to your phone
Sent from my SPH-D700 using Tapatalk

Using an ecomoto cable off of a cliq 2... Never gave me a problem.

Problem after replaced the USB flex cabel

Hi everybody, I've replaced my faulty USB flex cable with a new one, the phone charges, but it shows "Unknown device" in my PC, it just continually connect and disconnect from the PC, also the phone don't show the message when I connect to the PC, need help!!!
Thanks for any help.
Sent from my Nexus 4 using XDA Premium 4 mobile app

serch826 said:
Hi everybody, I've replaced my faulty USB flex cable with a new one, the phone charges, but it shows "Unknown device" in my PC, it just continually connect and disconnect from the PC, also the phone don't show the message when I connect to the PC, need help!!!
Thanks for any help.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It so sounds like a cheap cable..or a defective one.
I'd try a different cable/USB Port or uninstalling the drivers then plugging the phone back in and let it re-install upon reconnecting.

mrhiab said:
It so sounds like a cheap cable..or a defective one.
I'd try a different cable/USB Port or uninstalling the drivers then plugging the phone back in and let it re-install upon reconnecting.
Click to expand...
Click to collapse
Thanks fr your answer, i´ve try with another also new cable with the same problem, it is not the windows driver,, it´s some stranger issue, connects and reconnects constantly with the PC showing "Unknown Device"

USB debugging enabled?

mrhiab said:
It so sounds like a cheap cable..or a defective one.
I'd try a different cable/USB Port or uninstalling the drivers then plugging the phone back in and let it re-install upon reconnecting.
Click to expand...
Click to collapse
mrhiab said:
USB debugging enabled?
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Click to collapse
Yes and both try with MTP PTP nothing, even the phone does not recognize when you connect the cable from the pc, but works as a charger.

Where did you get the part? It's probably a copy or defective.

From EBay, from two differents sellers
Sent from my Nexus 4 using XDA Premium 4 mobile app

Was that the problem you had even before replacing the usb flex?

magote said:
Was that the problem you had even before replacing the usb flex?
Click to expand...
Click to collapse
no, the original broke and stopped working

Finally solved
Finally after searching and researching I found that it was a software compatibility problem, so I found the Franco kernel (ziddey-otg-R193-JSS-CM-10262031) having the all drivers that needs for the phone to recognize the USB, now works properly with the PC and everything else.
So we know what is the problem with those new USB flex cables
I hope this will help others with same issue.:laugh: