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Hey guys,
I've searched the web and this forum but wasn't able to find an answer to my question.
I own a jade since 10 month and since 2 weeks I have a data flaterate due to my job. Since then I'm using push mail to sync my phone with our Exchange Server (push elemets if they arrive).
However, it's not working well and I'm not sure if it's a wm6.1 or jade problem.
- Sometimes my phone does not receive Emails, even if push mail is actived. I think sometimes it tells me that it is connected to the server and does not deliver emails anyway.
- The connection to the server inactive for a very long time, i. e., sometimes for hours! I only receive new mails after a reboot. This really sucks 'cause I need some mails quite quick and I don't want to sync manually all the time.
- My phone crashs, i. e., I see the green light flashing but the display is staying black or it is frozen.
- When turning on WiFi additionally, it's even worse. My jade turned off for 3x times last week at one day.
Has anyone the same problems? Is there anything I can do about it? Updates for wm 6.1, does wm 6.5 solve the problem? Or is it the jade hw?
Btw, at my company blackberry is not supported, so I need a solution working with exchange. so this is not an option. ...there doesn't seem to be many people outside using the jade like I do.
Cheers,
Ratsche
ratsche said:
(...)
Btw, at my company blackberry is not supported, so I need a solution working with exchange. so this is not an option. ...there doesn't seem to be many people outside using the jade like I do.
Cheers,
Ratsche
Click to expand...
Click to collapse
This is a problem because most people use blackberry in your situation.
I also have no experiences with push-mail and so I can not help you, sorry.
One solution might be to use a web-based email client that allows your email to be viewed via the web. Some corporate and government servers allow users to get their email that way. Basically, you would login to the appropriate server and see your email just like you would at Yahoo, Google or Hotmail. It becomes a question of whether your IT department wants to support a web service like this.
BTW, I know that with Yahoo Mail, it can be "forced" to a push/pull type service. You have to google how it's done and set up some things on your computer and Yahoo.
Another possibility may be to forward your business mails automatically to such an web-based service.
I was thinking about forwarding email as well. But I like to receive mails automatically and to get a notification.
But I'm still ****ed up about the push-mail solution. Can't believe that it is not working properly. I mean I can live with it, but is sucks...
Thanks for your answers anyway!
I thinks it's very much dependant on the Exchange Server (at source) and connection band status as opposed to Jade's capability. My experience is the same. I do not rely much on direct push, but more on ActiveSync by scheduling (Menu - Schedule) more frequent, e.g. every 20 - 30 minutes or so.
it is working on mine....
Hi!
My Jade running on 6.1 is synching fine with the companies exchange. No problems at all.
When the synchronissation is not working, is the internet connection ok? (can you open any webpage?)
Regards and good luck,
Stefan
I have no idea about the Exchange configuration, have to ask our IT guys about it. I'm usting using the outlook-web-access adress to connect with my jade.
I just don't understand why the connection is sometimes interrupted for hours and sometimes only for a few minutes.
Has anyone experince with wm6.5? Is it better for push-mail?
I have a similar problem. I have this phone too due my job, htc brand its more like a work-phone. I can recieve hotmail and outlook emails without problems. but can't refresh and sync my contacts!!! It sucks! Because I constantly get new contacts, but exchange server doesn't work! how is it possible?
I mean, its not a phone for kids or gamers, its made for a reason, and that reason seems not to work! can sobody help me out?
XxAndrexX said:
I have a similar problem. I have this phone too due my job, htc brand its more like a work-phone. I can recieve hotmail and outlook emails without problems. but can't refresh and sync my contacts!!! It sucks! Because I constantly get new contacts, but exchange server doesn't work! how is it possible?
I mean, its not a phone for kids or gamers, its made for a reason, and that reason seems not to work! can sobody help me out?
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Click to collapse
I have no problem synchronizing my emails and contacts either way, phone to server or server to phone. Logically if you can receive outlook email, synchronizing should not be a problem.
I can confirm that the Jade 3G (WM6.1 & 6.5) works a treat with exchange 2003. Besides, configuring the Jade for exchange push/pull is absolutely no different from any other phone running 6.1 & above.
From what you've said, it sounds more like you phone has a fault on it. I can't remember the last time my phone crashed and it's running a cooked 6.5 rom.
i've been wanting to get that to work with my UniSA (University of South Australia) email. But doesn't seem to work, if anyone can help me would be a great help.
xtremez said:
i've been wanting to get that to work with my UniSA (University of South Australia) email. But doesn't seem to work, if anyone can help me would be a great help.
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Click to collapse
You need to be sure of the UniSA server name (usually webmail.xxx.com.au). And you need to get the certificate (filename.cer) in order synchronise.
xtremez said:
i've been wanting to get that to work with my UniSA (University of South Australia) email. But doesn't seem to work, if anyone can help me would be a great help.
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You'll have to get your IT dept to assist in setting it up. There's more to it than just configuring your actuall phone.
Similar Prob
Hi
I have a similar issue but not with Outlook\Exchange. I have setup with gmail for IMAP and pull every 5 minutes using 3g operator connection. My problem is, which I guess is where issue is similar, when my phone in sleep mode I can wait anything from 30 minutes to 2 hours for the pull process to kick in and download mail (notification alert tells me). Now, if I turn phone on within that time, bingo, sync's and pulls. So seems the process isnt working as should when in sleep mode.
Any idea's or is this the norm? Again, I been thinking about flashing to 6.5 cooked ROM just to test. I know my mate has a Palm with Windows 6.1 and he has no trouble so seems Jade build issue.
Opinions welcome!
I have exchange working well syncing contacts, mail, notes etc and it pushes as soon as I get a maiil (infact faster than my pc when i am infront of my desk) and use the JADE for my company emails. I had the stock rom and now 6.5 and both work without an issue. It sounds to me like you have some software issue or conflict in your device that is causing it to crash. I would hard reset and perhaps install a stock rom to make sure its clean. Have you got your server address as owa.something.com. If you set up exchange its not an IMAP or POP service so you should not see that option.
Hey guys,
I am having this really weird issue with my email (which is Yahoo mail). I would initially set up my email as usual, i.e. by entering username and password and let it do it's thing.
I had setup my email settings as "download messages for the past 3 days" but for some reason after leaving the phone in sleep mode for several hours (i.e. overnight, while charging or unattended at work), it will then start downloading everything in my inbox under yahoo mail which is around 3,5xx emails without me knowing! and then the phone will start to become very very sloooow... having manila running 90-95% at all times, (my observation) apparently windows mobile email is trying to sync everything from the inbox (after finish downloading) to HTC sense which is causing a Big Slowdown! which is i think the reason why manila runs at 90-95%.
this has been an issue for me since i bought the phone, so i always end up deleting the account on the phone so it'll stop the sync to HTC sense and stop manila from running 90-95%.
It is very annoying and i was wondering if there is anybody over here has experienced the problem and solved it?
i have also tried upgrading my rom to the current european 1.6x but no luck and still acting the same. I just don't want to stop using the email that i've been using for the last 9 years just because of this.
I will greatly appreciate any help.
Anyone>?????? anybody??????? i am sure some of you uses yahoo mail.
just wanted to find out, if anybody is under the same situation when using yahoo mail!
thanks
How did you add your account in the first place? You should just enter your email address and let the HD2 setup automatically.
I guess you setup pop3 instead?
I'm facing the same issue. I went to HD2 email setup, entered the email address, password and used the default yahoo settings which HD2 suggested.
For the first 2 days I kept getting all new emails. However on the 3rd day overnight it downloaded the whole yahoo mailbox with over 2500 emails. Had to delete the account and add it back a couple of times, but the issue keeps recurring.
Any ideas what I'm doing wrong here. Is there any setting I need to change to prevent this from happening?
Chaps,
Don't know what settings you are using for Yahoo but if you want to restrict how many emails get downloaded to your device then do the following:
On the device go to Inbox>Menu>Tools>Options>Email Account (whatever you have called it). Tap on that and then tap on Send/Receive schedule.
Form here you can set the frequency of updates and how many days worth of emails you want downloaded onto the device.
Hope this is helpful
WB
This issue also exists on my Raphael. Started a few months ago for some reason.
No matter what you set your retention limit to (3 days, 7, etc) it always tries to pull everything and bogs the phone done like crazy. Last time I wiped it, it was set to 7 days and it had email dating back to Jun 09.
Any idea on a resolution? as it seems to be affecting various devices.
up to now, i am still experiencing this problem.
i have tried everything.. i.e. hard reset, flashing to duttys holy grail v.05 rom and after setting up everything, it will still the same issue.
this issue only applies to yahoo mail.. i never had issues with gmail.
i wonder if it's because i am not using mail plus which requires a monthly fee and benefit you to use outlook using forwarding.
i never had this issue wih the iphone, although if you search yahoo, they specifically support iphone and blackberry only and regular mobile phones.
i have this problem too. i think its has something to do with Yahoo POP settings rather than our device. Gmail has a much more advanced mail settings than Yahoo. The gmail (IMAP) which is free is much better than yahoo plus (POP).
delete the accoun and wehn setting up again choose advanced settings you will find what limits this things
Same problem here
Hello, I have this problem in my Touch Pro 2. Haven't found a solution yet but I think the problem is at yahoo mail b/c i have used other imap and pop emails w/o having this behaviour.
It's probably some maintenance yahoo does to their servers that changes each mail datetime and thus, the WM mail client bring all inbox items and the phone gets freezed.
If someone find a solution for this issue please let me know.
regards,
Yasel
Same problem...
I am seeing this for my Yahoo mail on my Imagio also. It doesn't matter what the settings are, every few days, my entire inbox starts downloading (10000+ messages) causing the phone to hang & requires a hard reset.
Has anyone found a fix?
crude workaround
weird, this has started to happen to me on my tp2 in the last couple of weeks, maybe yahoo is doing something to different servers on a rolling basis.
Until it's fixed I've set up a folder within yahoo via my pc where I've dumped all emails over a couple of weeks old. I haven't synced my phone with that folder so myinbox is limited to a couple of hundred mails at the most. Once the issue resolves itself I'll put them back.
I've been searching for ways to help with battery life and did the whole cdma network change thing. What about sync settings --> Accounts & Sync ? I couldn't find a way to change the frequency. Anyone know how often it syncs with google and if you could change it to once every 3 hours or something?
So gmail uses whats called "Push" email for Android.
When your phone boots up, it screams at the server that it is awake and here are my credintials, give me whats mine. The email server decides if a sync is necesarry and does it if so. Now, in lots of cases this connection is over with and would normally close off the port.
HOWEVER in the case of PUSH email, the port stays open - this means there is constantly a line of communication between the Gmail server and the phone. When ever something happens on the server end Gmail yells at the phone and says hey catch - kinda like the peanut guy at a baseball game - any how, The server does all of the "Stuff" in this case. It is one of the reasons that when you get a gmail (in my case at least) there is only about a 15 second delay of it hitting my phone.
SO answer to your question is - No, there is no "Schedule" to modify. The server pushes mail or differences when it notices them.
NOW onto my question -
IF ANYONE can figure out how to make Exchange email ONLY sync to my phone from 5pm-7am - You would be the most AWESOME person alive.
I absolutely love my focus with WP7, but my new office only supports direct push and they wont allow this hotmail connector thing.
Are there any plans to include this support in the upcoming release. I hate the idea of having to give up my windows phone because it wont support exchange like most other phones.
mmurray21 said:
I absolutely love my focus with WP7, but my new office only supports direct push and they wont allow this hotmail connector thing.
Are there any plans to include this support in the upcoming release. I hate the idea of having to give up my windows phone because it wont support exchange like most other phones.
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It does support exchange activesync. In fact it is THE only push email technology the phone supports (both Hotmail and Gmail use EAS).
thanks for the reply. I take it this means, I shouldn't expect a change and need to order a new phone.
mmurray21 said:
thanks for the reply. I take it this means, I shouldn't expect a change and need to order a new phone.
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Click to collapse
That means your Focus currently already supports push email from your Exchange server. What you need is to talk to you IT admin about how to configure it (you will need to connect to an external exchange server address that is accessible via internet, not your desktop Outlook) and if you are allowed to do so (some companies add additional permission policy to limit the access). A new phone doesn't solve you any thing. EAS is not a new technology. It's been here about 5 years since old Windows Mobile 5.0.
So what specifically do i need to request since the current setup works with WM 6.5, iphone, and android.
There is nothing special need to be done on Focus. Exchange Active Sync is the same as on WM. iPhone or Android. The only thing that WP7 lacks, from what I read, is email encryption. If your company requires email encryption policy, it will not work. But again, Android never really supports email encryption either. So, if you have Android working (not using 3rd party software like TouchDown), you should be fine.
What exactly is your problem with your Exchange Sync. Outlook Hotmail connector has nothing to do with it. It is only required if you want to sync your non-Exchange Outlook calendar and contacts to hotmail.
Actually, I have only tried it with WM 6.5 and iPhone. Email does require encryption. When I try to add the settings to the focus it just says it outlook account info is incorrect. I had heard 3rd hand that people were able to get android going so thanks for the heads up. I was about to order an atrix.
I guess iPhone 4 is my only real option...
I'm willing to bet you just have the settings incorrect and your focus will work perfectly.
I work for Microsoft and I've had WM5, WM6.5, all of the iphones, and now a Samsung Focus all connected to corporate restricted exchange.
Our corporate policies are very strong, and yet our phones work fine. I can't read an encrypted message on the phone (but no phone other than the old WM can do that), but as far as connecting and downloading mail I think WP7 does it best. The only feature I believe is currently missing is threaded view, which I would assume is coming at some point.
My WP7 phone is currently connected to two separate exchange servers (MS corp, and outlook.com, which is similar to hotmail). So it's all possible.
What is it you're trying to do, and what's not working? Hotmail should work 100% since I believe they've rolled out direct exchange support for all accounts.
Thanks for helping.... Email works fine with hotmail, yahoo, and gmail. Its only when I try my outlook exchange mail that I have any issues. I have tried all of the possible permutations for setup.
I am not the only one with this problem
answers.microsoft.com/en-us/winphone/forum/wp7-sync/does-windows-phone-7-sync-to-outlook/48ae2598-f773-4b4c-87cc-54d8c5c012d2
pocketnow.com/windows-phone/how-to-sync-windows-phone-7-with-outlook
They both seem to point out the deficiency with the phone.
So you have ecncrypted corporate email and dont have a problem?
You've lost me a little bit. Which are you trying to sync to Outlook (the desktop application), or Exchange (the mail server system)?
If you're trying to sync to Outlook, then i think you're out of luck. But, if you're trying to sync to Exchange (which is what 90% of people will have Outlook sync to), then it should work. I read both of the articles you linked, and they refer to Outlook data syncing, not to exchange. At least from what I gathered.
The phone can sync any mails with exchange, but there are two limitations. Specific private encrypted mails can't currently be read on any phone I believe (I think WM6.5 was the last OS to support them), and the WP7 device doesn't support full OS and storage encryption. It is possible for an Exchange admin to require that setting, although it's not common. A future release should include device encryption.
So, if you have a requirement on the second, then it sounds like WP7 won't current work for you. But, if it's not device encryption that you're looking for, then it sounds like WP7 should work fine.
Thanks for your help. I am trying to synch with exchange. I'll keep trying to configure it. I've asked our IT guys for help, but they have never even seen a phone with 7.
When I setup the account, there is a setting for logs. Do you happen to know where those end up and how I might get to them?
I don't know where the logging goes, but perhaps the error message your getting can be helpful?
I ran across this page:
http://answers.microsoft.com/en-us/...exchange/7ccd6098-f9b5-44c7-84c6-2fd9e6a097f9
Which appears to hit some of the issues you're facing, and might provide some validation to the settings you're using.
Turns out your hunches were right, after escalating the issue for a week, the IT team came back and said "ooops" we forgot to add you to the list.
I put in the settings and everything works great. Thanks for challanging my assumption.
Greetings. A long-time Android user and have setup many phones on both pop3 and corporate e-mail systems.
This has me perplexed. Another community had no answer so hopefully someone here can help. I have this issue with THREE S7's (2 edges) on TWC e-mail I have setup so I know it is not just one phone. I should have noted in that title that my S5 was on 5.0 lollipop by the time I stopped using it, not JB.
I have always used the standard e-mail app with a Time Warner POP3 account. I am familiar with IMAP but up until MM or the S7, the way it worked was great for me. I setup the phones for "delete from server when deleted on phone", or whatever the wording has changed to...and I have always had my desktop outlook client set to "delete from server". So during the day, all my e-mail was on the phone unless I deleted it. At the end of the day, Outlook would download what was left. But here is the different behavior. With my last phone, an S5 (and all prior android phones), when that phone next connected to that POP3 server, all of the e-mail that was no longer there would disappear from the phone. Yes, I am 100% sure I have been using the POP3 server/port number. This is how android behaved prior to the S7/MM. Now an Ipad always just left the e-mail on there (using the same server and ports). And.....that is what the S7 with Marshmallow is doing now. It will not delete any email from the phone when it syncs, you have to delete manually. And yes, I know that is how most people say POP3 works, but I am just explaining how things have been working to this point.
I know the obvious suggestion is that I have been using an IMAP setup for the last 10+ years. I can assure you I have not. The phones are setup with POP3 accounts using the POP 3 server/port. And Outlook is absolutely setup as a POP 3 account.
In fact, my old S5 is in airplane mode but on wifi. I just refreshed my TWC e-mail on my S5 and it still behaves EXACTLY the way it used to. All the old e-mail went away and only the e-mail that came in since I closed outlook showed up. So what has changed with the MM e-mail client behavior or e-mail settings? I see no new settings in there for this.
If this behavior is now "as expected" or an "enhancement", I am going to have to figure out how to switch to IMAP without messing up everything I have saved locally now in multiple folders and is working. I don't want to keep anything on the ISP's server, I want access to it during the day, then at the end of the day I want outlook to suck it all down. And then I want my phone to start downloading email after that moment that Outlook cleared out the e-mail for the new day....
Thanks for any help! Other than this e-mail issue (and the garish e-mail client colors) I love the device.
BJBBJB
I have exactly the same issue after receiving the Marshmallow update on a Samsung Galaxy S2 tablet yesterday, and I also have done email setup many times on various devices. I've seen many posts about this problem (bug) in various forums but no solution other than to abandon the stock email client. My work email server is pop3 and has no IMAP option. Very frustrating and no doubt a "feature" of MM.
After setting up multiple MM devices, the only solution that worked for me unfortunately involves IMAP.
I use IMAP on my phone and tablet, and pop3 on my PC desktop client. This most closely mimics the behavior of android devices prior to MM.
With the extensive discussion and analysis and fixes when even a little prompt is changed or some other minor item, it amazes me that this obvious change was never explained by the android code writers in detail. Like you, it was all user forum discussions that confirmed the behavior but no fix other than the workaround.
BJBBJB