Gota love the instant chat and the answers you get from Samsung Support?
Spencer: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I was wondering if Gingerbread...Android 2.3 was going to be available for the Verizon Galaxy Tablet...I just purchased one three weeks ago, and there are other Samsung Galaxy Tablets with 2.3, but not mine
Spencer: Unfortunately as of now there is no update available at this time for your phone model, nor is there an estimated date of one being released.
Spencer: We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Visitor: What is the difference between my galaxy tablet and others, they are all galaxy tablets? Why do certain people have an update and certain others don't? That doesn't seem to fair, does it have something to do with money?<<<<<<This is me playing stupid...I know the differences of the tablets, lol
Spencer: I should inform you that Samsung has not released Andriod 2.3 for any of its devices yet.
Visitor: Really, why is it there are people in Europe that have gingerbread 2.3 thru a Klies update?
Spencer: I mean for any of its U.S model phones.
Visitor: oh, okay well I hope this update does not go as slow as the Froyo update for the fascinate. I just received that...It is sad that I own 5 Samsung products, but it seems that Samsung is always in last place for support Thanks for your time
Spencer: Not to rush you are you with me?
Spencer: I apologize for the inconvenience, once there is any update you will get intimated by your carrier or through Samsung on its website.
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owh thats great they replied u back ..
Samsung Company Are The Laziest COMPANY give the costumers UPDATES > its only focus on what is coming never looked back for the past , until someone remind them .
and may yes may no we get the update
am so glad that we Got XDA ..
I e-mailed Samsung support to ask when Gingerbread for the galaxy tab will be released to the US market. Here's the response.
Dear XXXXX,
Thank you for your inquiry. We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.
Should this be available, it will be posted in our website or you will be informed by your service provider.
Please feel free to check with us periodically for updates
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
YYY
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Related
http://bit.ly/GalaxyS22
Another few weeks by the looks at least. Not happy.
this seems a joke, but ok, we have patience and hope to receive a good firmware.
I can't see whats changed?
What is the change, it still looks the same to me? Although I can't remember what exactly the original post said
Hi there,
We are pleased to announce that there will be a software update for the Samsung Galaxy S at the end of the month. This will update your phone software to Android 2.2 and will be available through the Samsung Kies PC application.
Regards
Stef
Forum Team
enigmameusa said:
What is the change, it still looks the same to me? Although I can't remember what exactly the original post said
Hi there,
We are pleased to announce that there will be a software update for the Samsung Galaxy S at the end of the month. This will update your phone software to Android 2.2 and will be available through the Samsung Kies PC application.
Regards
Stef
Forum Team
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Thats odd. You might want to clear your cache
Samsung Galaxy S 2.2 update
Posted: 2 days ago
Hi there,
We recently announced that there will be a software update for the Samsung Galaxy S at the end of the month, we are still looking to roll this out as soon as possible but have been told the release date may slip by up to a couple of weeks. Of course as soon as we have any more info we`ll let you know.
The update will still be made available through the Samsung Kies PC application.
Regards
Forum Team
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RE: Samsung Galaxy S 2.2 update
Posted: 9 hours ago in response to: stefan
Hi Folks,
FYI, we have updated the original post to keep you informed of the planned release for this software and will continue to do so.
Regards,
David
T-Mobile Forum Team
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Thanks for that.
I did think the last post from T-mobile seemed strange. The new info seems to tie in with what the user "Beards" has been telling us on here. He stated there was a last minute problem found with the official samsung release
Tehpriest said:
http://bit.ly/GalaxyS22
Another few weeks by the looks at least. Not happy.
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Sorry to sound harsh but deal with it.
Samsung are not the only company who have delayed releasing 2.2, speak to HTC owners.
Surely it's better that Samsung delay it rather than give us a crap release?
The leaked Beta builds have been great for us to test and the feedback Samsung get helps them to improve the OS.
How many other companies producing Android phones have allowed customer to try out Beta build of Android?
I am glad there is a delay as it will give me time to get Kies working so I can even get the update.
Samsung support are useless on this so far!
And how do mac users get the update?
Silversurfmonkey said:
And how do mac users get the update?
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On a pc
As you probably know last Month that Samsung pulled-out the froyo Update files of the Samsung Galaxy S from its servers due to Many System Bugs that Made the Android froyo unstable and laggy. And Samsung UK confirmed on its twitter Status that the Froyo Update is Coming on November on its Final Version and to All Network operators and No More Delays...No More pulling-out!!
We Got Some Information that the Release Date of the Galaxy S Froyo update for USA Carriers and UK Carriers is somewhere around 11th November,2010 as a FINAL Release Date. Worldwide release will follow in few days after the Official Release of the Froyo ROM for Samsung Galaxy S, which Means that All Galaxy S users Worldwide (Include Middle-East and Arab gulf users) will get the update on November along with UK,USA Carriers too.
So The Update is Coming Finally and NO More Delays AT ALL... More Stable... More Smoother, its a matter of time right Now. As I always say "Waiting for the froyo to come-out, better than waiting for it to load!".
http://www.youmobile.org/blogs/entry/Galaxy-S-Getting-Froyo-on-11-November-Final-Date-
To unsubscribe from these announcements, login to the forum and uncheck "Receive forum announcements and important notifications by email." in your profile.
You can view the full announcement by following this link:
http://www.samsunggalaxysforum.com/...es/final-date-for-galaxy-s-update-(nov-11th)/
Regards,
The Samsung Galaxy S Team.
Cool, but disappointed to have to wait a few more weeks
They should use a better file system.
How fast do you think the Carphone Warehouse will have it (UK)? Or should I just get unbranded Europe?
Has that come from Samsung themselves ? and not third gay party ?
pele78 said:
Has that come from Samsung themselves ? and not third gay party ?
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Not official
Cyberdyne systems said:
Not official
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That's right
I just checked the e-mail containing this information. I'm embarrassed after checking that this doesn't come from any Samsung Galaxy S team....
I'm sorry for that. The submiter is a Samsung Galaxy S forum somewhere - NOT RELATED WITH SAMSUNG.
If there is any moderator arround. Please remove this Thread. I hate to be responsible for spreading rumours.
From 1st week to last week it will start in uk
Samsung mobile uk
Sent from my GT-I9000 using XDA App
lol, i spent a LOT of money buying an unbranded/unlocked 16gb version when it was first released thinking that I would get froyo much sooner then the USA variants.... boy do I look stupid now
INeedYourHelp said:
lol, i spent a LOT of money buying an unbranded/unlocked 16gb version when it was first released thinking that I would get froyo much sooner then the USA variants.... boy do I look stupid now
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Why would you think that? There is no news of the USA versions getting the update anytime soon and I bet the international version will be one of the first ones to get it. Just follow Samsung Mobile's official twitter accounts. Those are the only places I can trust with so many sites reporting this or that with no evidence.
DKYang said:
Why would you think that? There is no news of the USA versions getting the update anytime soon and I bet the international version will be one of the first ones to get it. Just follow Samsung Mobile's official twitter accounts. Those are the only places I can trust with so many sites reporting this or that with no evidence.
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In OP:
nCoder said:
which Means that All Galaxy S users Worldwide (Include Middle-East and Arab gulf users) will get the update on November along with UK,USA Carriers too.
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10char
Got this mail as well... Won't allow it to pointlessly bring up my hopes though..
OTA
Here is the UK guys chatting about it:
http://support.t-mobile.co.uk/discus...eit.offset=300
_______________________
Samsung Galaxy S 2.2 update
Posted: 2 days ago
Hi folks
Thanks a lot for all your patience regarding the Galaxy S froyo update.
Our handset team have been working closely with Samsung regarding this update and future updates and would like to share their news with you.
Our goal is to make the update process smoother and we are working to become the only mobile operator offering FOTA (Firmware over the Air) updates for the Samsung product range. The aim was and still is to have the FOTA update available at some point today. If for reasons outwith our control we are unable to have a FOTA update process fully functioning by close of play today, then we will make the update available for download via Samsung KIES tomorrow (Dec 1st)
Thanks again for all the feedback you've given us through our forums.
Cheers
Barry
T-Mobile forum team
______________________________
Found the above here:
http://support.t-mobile.co.uk/discu...157760012c52e07803002f32&messageit.offset=280
Anyone know anything about this?
The post is about how they promised it 11/30, then 12/1, and it still isn't out. Apparently it will come out next week, so people fed up with t-mo and Samsung are just downloading it off XDA.
entropism said:
The post is about how they promised it 11/30, then 12/1, and it still isn't out. Apparently it will come out next week, so people fed up with t-mo and Samsung are just downloading it off XDA.
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Yeah. Sorry...I wasn't done updating. Take a look.
If anyone has it through Kies...or knows someone that does....let us know.
I'm starting to think that poory written bs about 2011 might not be bs at all.....samsung really needs to get there crap together
Can't find any data on it.
imtjnotu said:
I'm starting to think that poory written bs about 2011 might not be bs at all.....samsung really needs to get there crap together
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Just so you know we haven't gotten the update on the Epic due to "administrative" issues between Sprint and Google.
I was talking with someone to day and found out its something dealing with interfering with Sprint voice packages; seeing as you can call for free through google now.. Sprint doesn't like that too much..
I posted all of this in the 2.2 thread, but I feel it's enough of it's own cause to not get buried in 8 pages of a thread. I think this needs to be up where everyone can see it without looking
A recent press release from Samsung says that the Samsung Galaxy S phones are getting Gingerbread (Android 2.3) in mid-May. I'm not sure about you guys but I was excited that we could be getting 2.3 right out instead of waiting for 2.2 and then 2.3, so I decided to go to their chat support and ask about it. Here's the chat log:
ChatLog said:
Please wait for a Samsung Agent to respond.
You are now chatting with 'Catherine'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK4380868310X
Visitor: Hello!
Catherine: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: I have a question regarding the press release saying that Android 2.3 Gingerbread will be coming oout for the Galaxy Tab and Galaxy S line of phones.
Catherine: I understand that you are looking for Android 2.3 update for your SCH-I400 Phone now.
Visitor: I was just wondering if that update talked about in the press release will cover the Samsung Continuum
Catherine: I understand your requirement,Would you mind holding for 3 minutes so that I can check that for you?
Visitor: No I would not mind
Catherine: Thank you.
Catherine: Thank you for holding.
Catherine: I see that Samsung Continuum phone have Android 2.1 OS on it as of now and Android 2.2 up has to be released for this device at this time before we can proceed with Android 2.3 update.
Catherine: As per the information available at this time, I see that your phone can be upgraded Android 2.2 update is not available for download for your Phone as of now.
Visitor: Are you ever going to release that?
Visitor: I realize it isn't available NOW... we Continuum users have been waiting for it forever...
Catherine: Yes, I see that we can upgrade your phone to Android 2.2 but the updaet is not released for your phone as of now, I'll forward a copy of this chat transcript to our product development team to proceed further from my end in this regard.
Catherine: I apologize for the inconvenience this might be causing.
Visitor: Wait, you CAN upgrade it to 2.2 but it's not released? Can I ask why not?
Catherine: I am sorry, we at live chat for Samsung support have limited to access to the information about that are not released as of now, I am not able to find any information that can help me answer why Android 2.2 update is not released as of now for your phone.
Catherine: However, I am positive we will be able to upgrade this model to Android 2.2 version when an update is released.
Catherine: Should this update become available, it shall be available on Samsung website under Samsung Download center.
Catherine: I understand your concern and requirement but we at Live chat do not have an estimated date of availability of this update for your Phone at this moment.
Visitor: I was just wondering on a possible release time for it. Like I said we've been waiting for it forever and when I bought the phone I was told it would be coming out in a matter of weeks
Catherine: I can understand how annoying that can be, I am sorry, we at Live chat didn't have any hint about the updates that are not released. We are provided only with information about the updates already released.
Visitor: Is there an email I can send something to to get any of these questions answered since the live chat supporters can't? A number I can call? Anything?
Catherine: yes, I recommend you contact Samsung Customer Care at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST) to check if any help in this regard and to file a request for update.
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There are 3 big things to this.
1) We won't get 2.3 until we get at least 2.2, so the press release does not cover the continuum.
2) They've MADE THE UPDATE TO 2.2 FOR THE CONTINUUM BUT HAVE NOT RELEASED IT. I don't know about you guys, but that is absolutely INFURIATING to me.
3) There is a way to let our voices be heard. It worked for the Fascinate users. Call them at that number in the last bold part.
Samsung Customer Care at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST) to check if any help in this regard and to file a request for update
We ALL need to do this. All of us need to chip in and call them and file to get this update released. It's ridiculous that the update is there, they just aren't releasing it. DO NOT LET THEM FORGET THAT WE SPENT OUR HARD EARNED MONEY ON THIS PRODUCT AND THEY NEED TO SUPPORT IT. Call the line, ask about the update, tell them you're dissatisfied, angry whatever but get that report filed and let's get that update OUT!!!
Yes, the update is made but not released. That's been established before now. That means rubert the current roadblock is Verizon's testing and scheduling the OTA. At this point, there isn't much that Samsung can do. The pressure needs to be applied to Verizon.
-Sent from my Space-Time Continuum using the XDA Premium App
Weudel said:
Yes, the update is made but not released. That's been established before now. That means rubert the current roadblock is Verizon's testing and scheduling the OTA. At this point, there isn't much that Samsung can do. The pressure needs to be applied to Verizon.
-Sent from my Space-Time Continuum using the XDA Premium App
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I'm not sure how the name rubert popped into the middle of that post...
-Sent from my Space-Time Continuum using the XDA Premium App
Nowhere in that conversation did the Samsung rep say the 2.2 update was already made. If you read the words carefully all she's saying is that our phone is capable of receiving an update.
As far as us having to wait for Verizon, I think we might be able to use Kies once Samsung posts the updates.
I realize that, the representative I talked to on the phone today confirmed that it is, in fact, made "but it has not been approved by management." Those are his exact words. It's been made they just aren't pushing it out for some reason. ("The android 2.2 update has been made, but it has not been approved by management...")
I personally think that if they have time to make a Gingerbread update for ALL the other Galaxy S phones they can at LEAST make a 2.2 one for us.
Well that's good news about 2.2. I read Samsung's official announcement for Gingerbread. If we're being hyper-technical (just playing devil's advocate), the announcement did not state all Galaxy S phones would receive the update. It just said Galaxy S which could mean only the i9000.
But it said the update would be pushed out to Galaxy S phones in North America, which would not be the i9000.
a$$ pain
been pestering someone for almost an hour now. on hold for his boss
This is what's up
It is very likely that Samsung has "completed" several Froyo builds for the Continuum, and like the Fascinate, Verizon is holding everything up again. If enough people can bother Samsung, they may just post the source early like did for the Fascinate, showing that they aren't the hold up. Granted, this would only get us the kernel, but we have to start somewhere.
I will try and call tomorrow.
imnuts said:
It is very likely that Samsung has "completed" several Froyo builds for the Continuum, and like the Fascinate, Verizon is holding everything up again. If enough people can bother Samsung, they may just post the source early like did for the Fascinate, showing that they aren't the hold up. Granted, this would only get us the kernel, but we have to start somewhere.
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Why would it only be the kernal?
Sent from my SCH-I400 using XDA App
I'd be more than happy with just the kernal. I'd pay the first dev who comes out with a stable froyo build $50 from it too.
samuelhadams said:
Why would it only be the kernal?
Sent from my SCH-I400 using XDA App
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They don't have to release proprietary code that is in the ROM as the Android system code is released under a different license, so the platform code is worthless for making a ROM.
Anyone else still doing this?
Today I'm starting my facebook/twitter campaign as well. Going to call Verizon too.
SPAM HARD
Sent from my SCH-I400 using XDA App
I saw a discussion block on verizon facebook site. It seems overused and somewhat ignored by vw. Where are you spamming? I have time to harass today!
Phone call to samsung. Check!
Guy gave me the run around repeating the same thing over and over. Said 2.2 was still in evaluation. Guess I need to call again on monday.
Sent from my SCH-I400 using XDA App
I sent a tweet to both @SamsungMobileUS and @VerizonWireless asking for even a buggy Froyo before tomorrow's impending apocalypse.
-Sent from my Space-Time Continuum using the XDA Premium App
Bahaha! I love it.
Sent from my SCH-I400 using XDA App
Figured it was worth a shot.
Samsung India has confirmed that the Jelly Beam update for Galaxy S III is no longer rolling out in India. The update reportedly contained bugs and was creating issues for those already updated, thus Samsung has stopped the update.
Company is currently looking into this and is likely to release a fixed update soon.
Samsung had originally started the Android 4.1 OTA update around two weeks ago.
Here is the email reply sent to one of the many S3 owners in India.
Dear Mr. ****,
This is in reference to your email received on date 15th of November, 2012 regarding updating of GT-I9300 (Galaxy S III) to Android Jelly Bean v4.1.We would like to inform you that update was released earlier by Samsung India for Galaxy S III but now it rolled back due to some technical reasons, so we request you to kindly co-operate with us till the future release of Android v4.1 (Jelly bean) for mentioned handset. Therefore; we are not in position to give you any official confirmation regarding the same.But we appreciate your valuable feedback. We forwarded your feedback to Product Innovation Team. Presently they are looking on same matter. If any update is available you will be get on our website as soon as possible.
Any update in this regard will be conveyed to you by various means of communication.
Regards,
Technical Support Team
Samsung India Electronics Pvt. Ltd.
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Source: AndroidOs.in/
I'm starting to hate Samsung even more now. Wondering if purchasing the Galaxy S3 was a mistake and a big one at that, this being my first android phone. To anyone thinking about buying the Galaxy S3 or any other samsung device for that matter, please don't. Samsung's headed the Apple way, and we all know Apple sucks major d**k. Samsung also hasn't release the souce code for the Exynos, resulting in no stable aosp roms for the international version.
dibyajyoti said:
God I f***king hate samsung.
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Tone down your outburst please. In any case you arent married to the S3, get yourself another device if you are so pissed about it.
And yes, folks here already know about this news (!), and they dont give a rats a$$ since they are busy flashing XXELK4
sids911 said:
Tone down your outburst please. In any case you arent married to the S3, get yourself another device if you are so pissed about it.
And yes, folks here already know about this news (!), and they dont give a rats a$$ since they are busy flashing XXELK4
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Exactly. While Samsung Exynos aren't as dev friendly as Qualcomm , etc, atleast they are way ahead of most other Manufacturers when it comes to updating our phones or atleast giving enough leaks.
Sent from my GT-I9300 using Tapatalk 2
dibyajyoti said:
Samsung India has confirmed that the Jelly Beam update for Galaxy S III is no longer rolling out in India. The update reportedly contained bugs and was creating issues for those already updated, thus Samsung has stopped the update.
Company is currently looking into this and is likely to release a fixed update soon.
Samsung had originally started the Android 4.1 OTA update around two weeks ago.
Here is the email reply sent to one of the many S3 owners in India.
Source: AndroidOs.in/
I'm starting to hate Samsung even more now. Wondering if purchasing the Galaxy S3 was a mistake and a big one at that, this being my first android phone. To anyone thinking about buying the Galaxy S3 or any other samsung device for that matter, please don't. Samsung's headed the Apple way, and we all know Apple sucks major d**k. Samsung also hasn't release the souce code for the Exynos, resulting in no stable aosp roms for the international version.
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Was that the actual email? Man, they gotta atleast get someone well educated in English up there to reply to customer emails.
Sent from my GT-I9300 using Tapatalk 2
So you're moaning because they pulled a defective update, and because of that you'll never buy a Samsung phone again? I think the sooner you do that the better for everyone.