Related
My chat with Samsung today...
Please wait for a Samsung Agent to respond.
You are now chatting with 'Stella'
Visitor: hello stella
Stella: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Stella: Hi, Please go ahead with the query.
Visitor: i own a vibrant and want to know when i will get the froyo update pls
Stella: I understand that you are looking for Android 2.2 update for your Samsung Mobile. Am I correct?
Visitor: yes
Stella: Thank you for the confirmation.
Stella: Unfortunately, as of now Android 2.2 is not Officially released in US.
Visitor: WHEN will it be released
Visitor: i will not buy another samsung product because of this
Stella: Unfortunately there is no update available at this time for your phone, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Visitor: hmm
Visitor: how do i return my product
Visitor: can i send it to you guys for something different
Visitor: something with 2.2 installed
Visitor: the only reason i bought this phone was to use skype but that is not available until 2.2 is released
Stella: As 2.2 is not yet released, as of now there is no phone with the 2.2 built in.
Stella: I understand that you have been waiting for the update for so long.
Stella: However, the update should be released in upcoming days.
Visitor: days and not weeks?
Visitor: hello?
Stella: Yes,
This will, also, not end well.
[url]www.samsung.com/us/support/owners/product/SGH-T959ZKATMB#[/url]
I suggest anyone waiting for this update for the SGS also chat with and make calls to Samsung to increase the pressure to get it done; their support link for chat and phone calls are below...
Samsung Voice Support at 1-877-EZ2GALAXY (1-877-392-4252). They are available Mon.-Fri. 7 a.m. - 9 p.m. CST, Sat. 9 a.m. - 6 p.m. CST.
funny how stella has no update info and cannot speculate when an update might be available
then it will be available in days not weeks
fioricet said:
funny how stella has no update info and cannot speculate when an update might be available
then it will be available in days not weeks
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Click to collapse
I agree.
Everyone, please keep in mind that this thread was started only to increase pressue on Samsung. I appreciate any respectful comments.
Yea heard this a million times before. Reminds me of my Motorola Cliq days! Welcome to Samrola!
Sent from my SGH-T959 using XDA App
It'll get here when it gets here guys.
Thank god none of you were waiting for GT5, I could imagine all the calls Sony would get.
Seems I re-call a post awhile back with Stella as the same CSR.... and she said the exact same thing to this person she said to the last "DAYS"...
I think this is Samsungs standard scripted reply to consumers asking this question. So if anyone does call this will be the same message you will receive also..
Let's face it. We, customers, cannot pressure Samsung to do anything. Samsung simply does not care about us. You want to make a difference, stop buying Samsung products. That is the only way to make Samsung to listen to consumers.
jmcghee1973 said:
Seems I re-call a post awhile back with Stella as the same CSR.... and she said the exact same thing to this person she said to the last "DAYS"...
I think this is Samsungs standard scripted reply to consumers asking this question. So if anyone does call this will be the same message you will receive also..
Click to expand...
Click to collapse
probably.
I just called in and they told me that it was coming in the next few days, and i asked for exact specific date, they told me they were unsure and didn't know of the update.
Samsung's just pissing me off everyday theres no official froyo.
i hope their working on gingerbread for us... those bastards.
Krzysiek_CK said:
Let's face it. We, customers, cannot pressure Samsung to do anything. Samsung simply does not care about us. You want to make a difference, stop buying Samsung products. That is the only way to make Samsung to listen to consumers.
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Click to collapse
Bull.
Look at it this way, your a tmobile customer, you have a upgrade, and your looking to get a new phone, you go and see some phones, the most noticeable are, the Vibrant, or HTC... something can't remember name, those are the best phones for Tmobile.
I went on and bought a vibrant because there are about 200 if not more HTC, and i'd heard good things about vibrant. so i bought it.
I still love my phone, just not the customer support by Samsung, Tmobile's doing good for me on customer support.
Maybe you won't buy samsung products, maybe a few hundred won't.
They have TOO MANY PRODUCTS. You can't go and avoid every samsung product, theyre in every market that involves technology, and are a well known brand.
NOT buying their products wont hurt them, it'll hurt you and only you.
a few hundred people, they don't care about, and you certantly will NEVER get everyone who has a Galaxy S (over over 6 million people) to stop buying their products.
thats just way out of hand.
xriderx66 said:
probably.
I just called in and they told me that it was coming in the next few days, and i asked for exact specific date, they told me they were unsure and didn't know of the update.
Samsung's just pissing me off everyday theres no official froyo.
i hope their working on gingerbread for us... those bastards.
Bull.
Look at it this way, your a tmobile customer, you have a upgrade, and your looking to get a new phone, you go and see some phones, the most noticeable are, the Vibrant, or HTC... something can't remember name, those are the best phones for Tmobile.
I went on and bought a vibrant because there are about 200 if not more HTC, and i'd heard good things about vibrant. so i bought it.
I still love my phone, just not the customer support by Samsung, Tmobile's doing good for me on customer support.
Maybe you won't buy samsung products, maybe a few hundred won't.
They have TOO MANY PRODUCTS. You can't go and avoid every samsung product, theyre in every market that involves technology, and are a well known brand.
NOT buying their products wont hurt them, it'll hurt you and only you.
a few hundred people, they don't care about, and you certantly will NEVER get everyone who has a Galaxy S (over over 6 million people) to stop buying their products.
thats just way out of hand.
Click to expand...
Click to collapse
and to add...the only ones freaking out about froyo are the small few here on xda and small amount in the world that are even aware of it...most of the comsumers I am sure are happy with the Vibrant and not knowing about modding, updating etc on their phones.
yeah it will be available for more than 30 days but not more than 4 weeks.
Sent from my SGH-T959 using XDA App
darkside79 said:
Yea heard this a million times before. Reminds me of my Motorola Cliq days! Welcome to Samrola!
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
ha ha ha. That's the reason i sold my cliq.
I know Samsung and Motorola and even HTC are slow on the updates because of them skining Android.
Hence i no longer wait.
I am runing Nero v3 because i don't want to wait for Samy like i waited for moto.
Stella obviously lied to you
G2 comes with 2.2 installed
File under "I know a guy...."
The clueless OP epidemic continues.
Who believes anything a level 1 CSR says? Really?
Houston1 said:
I agree.
Everyone, please keep in mind that this thread was started only to increase pressue on Samsung. I appreciate any respectful comments.
Click to expand...
Click to collapse
If you really mean that, then you completely failed with your topic name. Sure looks like completely believed stella originally and was coming here to give us the great news.
fioricet said:
funny how stella has no update info and cannot speculate when an update might be available
then it will be available in days not weeks
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Click to collapse
Actually I think that sentence is a preprogrammed one they use as it seems that every time a person ask them about the update that is the answer they get. I got it a while ago as well when I was chatting with one of the samsung reps.
xriderx66 said:
Bull.
Look at it this way, your a tmobile customer, you have a upgrade, and your looking to get a new phone, you go and see some phones, the most noticeable are, the Vibrant, or HTC... something can't remember name, those are the best phones for Tmobile.
Maybe you won't buy samsung products, maybe a few hundred won't.
They have TOO MANY PRODUCTS. You can't go and avoid every samsung product, theyre in every market that involves technology, and are a well known brand.
NOT buying their products wont hurt them, it'll hurt you and only you.
a few hundred people, they don't care about, and you certantly will NEVER get everyone who has a Galaxy S (over over 6 million people) to stop buying their products.
thats just way out of hand.
Click to expand...
Click to collapse
Wrong assumptions from the first to the last sentence, literally.
they don't care about
Click to expand...
Click to collapse
Why would I give my hard earned money to the company that doesn’t care about customers?
Sooo... at this point is it Samsung or T-Mobile that is the holdup? I've seen claims that Samsung has already delivered the final build to T-Mo, but no real proof...
denny_1986 said:
Stella obviously lied to you
G2 comes with 2.2 installed
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Click to collapse
Sounds like an Idea as anybody been able to get them to send you a G2 for your vibrant maybe call and complain or something.
Krzysiek_CK said:
Wrong assumptions from the first to the last sentence, literally.
Why would I give my hard earned money to the company that doesn’t care about customers?
Click to expand...
Click to collapse
okay prove them wrong, i'll gladly argue on.
You give your hard earned money to the company, because you bought the product, they didn't go "BUY THIS WE'LL GET YOU THE FROYO RIGHT AFTER YOU DO!"
They said froyo will come out soon. soon can mean a minute, a day, a decade, a century.
NO company thats big, microsoft, apple, samsung, google...
care about less than .5% of their consumers.
If somehow we managed to bring the PRESS into this and get them talking about samsung having NO customer support, then yes, we can hurt them business-wise.
but a few hundred people not buying their products won't do anything.
If you won't buy that product, someone else will.
There are 310,552,747 people in the U.S.
take out 5 million, and maybe more from that.
There's still 300Million and more people who CAN buy the product.
not to mention the whole world.
6,890,405,157 population.
I stay in the Vibrant section, but was hoping others could help the cause.
I generally remain calm and try and remain upbeat and defend... but the news (rumor/leak) about Samsung holding off the froyo release to sell more phones set me over the edge.
While nothing is confirmed, I still believe Samsung needs to be aware of just how pissed they are making our community. I'm not talking stupid class action, blah blah... I simply want our voice heard, and for a Froyo release to happen ASAP... but beyond that, I want them to adhere to the Open Handset Alliance and release their source for our developers.
http://www.openhandsetalliance.com/
I believe we all now who is going to put out a better product, and right now they (our developers) are handicapped because they do not have everything they need.
That said, we need to be organized!
We need twitter to trend.
To do that, we all need to use the same #hashtag. We also need to threaten something that means something to them... the whole problem is they are not updating to help with their sales (allegedly). Well, we need to threaten to never buy Samsung again.
Please use this #Hashtag:
#NeverAgain
would work.... it is easy to use, short and to the point.
An example: (just copy/paste this if you like)
[email protected] I will never buy a Samsung product after the way you've treated your customers. #NeverAgain
Click to expand...
Click to collapse
OR (thanks to @JunkDruggler):
@Samsungtweets After the BH2 fail and the Vibrant fail.. I will #NeverAgain buy #samsung..
Click to expand...
Click to collapse
You need to tweet:
@SamsungMobileUS and/or @SamsungTweets
I sent a similar tweet earlier, and they are now following me. THEY ARE LISTENING... MAKE YOUR VOICE HEARD!!
I do not use Facebook (wow), BUT, here is a LOT of their information compliments of a post from XDA user AllGamer.
AllGamer said:
List of Facebook Samsung's accounts related to our cause:
Mobile Department
Samsung Mobile
http://www.facebook.com/SamsungMobile#!/SamsungMobile?v=wall
Samsung Mobile Canada
http://www.facebook.com/SamsungCanada#!/samsungmobilecanada?v=wall
Samsung Mobile España
http://www.facebook.com/pages/Samsu...ges/Samsung-Mobile-Espana/108610811866?v=wall
Samsung Mobile Global
http://www.facebook.com/SamsungMobileGlobal#!/SamsungMobileGlobal?v=wall
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Mobile Singapore
http://www.facebook.com/SamsungMobileSingapore#!/SamsungMobileSingapore?v=wall
Samsung Mobile UK
http://www.facebook.com/SamsungUKmobile#!/SamsungUKmobile?v=wall
another Samsung Mobile ?
http://www.facebook.com/apps/application.php?id=72687635881&v=wall
Country
Canada
http://www.facebook.com/SamsungCanada#!/SamsungCanada?v=wall
Korea
http://www.facebook.com/samsungkorea#!/samsungkorea?v=wall
USA
http://www.facebook.com/SamsungUSA?v=app_264732985926#!/SamsungUSA?v=wall
Models fan base pages?
Samsung Galaxy S
http://www.facebook.com/pages/Samsu...pages/Samsung-Galaxy-S/112079458807762?v=wall
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Samsung Captivate
http://www.facebook.com/pages/Samsu...ages/Samsung-Captivate/114820871900462?v=wall
Samsung Epic ?
http://www.facebook.com/SamsungEpic#!/SamsungEpic?v=wall
Samsung Galaxy S Vibrant ?
http://www.facebook.com/pages/Samsu...msung-Galaxy-S-Vibrant/129061660469467?v=wall
Unknowns
Engineering ?
http://www.facebook.com/pages/Samsung-Engineering/105652329467423?v=desc
Service ?
http://www.facebook.com/SamsungService#!/SamsungService?v=wall
Samsung ?
http://www.facebook.com/pages/Samsung/25448656869#!/pages/Samsung/25448656869?v=wall
Samsung Apps ?
http://www.facebook.com/SamsungApps?filter=2#!/SamsungApps?v=wall
If anyone can confirm which ones are official and which ones are fan based, it'll be greatly appreciated.
The ones in the Mobile Department and Country specific are definitely legit, anything else are most likely fan based sites.
- NEW full list of legit Samsung Twitter accounts -
http://twitter.com/Samsung/lists
Click to expand...
Click to collapse
Haha. Did you see they just said they plan on selling 60 million handsets in 2011? I had to tweet back to them myself on that one. I said good luck since about 50% of power users won't ever buy another samsung after the failures with the Galaxy S.
Thanks for the crosspost from the vibrant forum, I wouldn't have seen it otherwise, so I hope the mods don't remove it.
I set up a twitter account just to complain to Samsung. They should be embarrassed over this. They and Sprint should fire all their devs and hire the folks here. It's ridiculous what is accomplished here by the developers working without full resources or a paycheck compared to what Samsung gets accomplished. It's amateur hour over there.
Tweeted!!! I'm with this movement all the way. Never again will I buy another Samsung phone.
Done and done. Thanks for getting this movement started, power to the people!
patrickoneal said:
Thanks for the crosspost from the vibrant forum, I wouldn't have seen it otherwise, so I hope the mods don't remove it.
Click to expand...
Click to collapse
Thanks man, I felt bad because I did it and THEN thought to myself, shoot... this breaks an XDA rule. I hope that XDA will have a bit of leniency for this isolated event. That said, I certainly would understand if they did close it... sad but I did break a rule.
Our developers need their source!
I also want to add GalaxySSupport to complain to on twitter. It is the support twitter feed for all of the US Galaxy S variants.
Sent from my Shoe.... I mean my Samsung Shoe.... I mean my Samsung Epic
I tweeted them my 2 cents. Thanks for this. I hope alot of people actually jump on it. Not that it's likely to do anything. Still worth a try though!
That being said, it's pretty sad, because the epic has tons of promise. Oh well.
This will work out about as well as internet petitions.
(hint: It accomplishes nothing.. Ever)
done!.........10ch
Done!
(10 characters)
styckx said:
This will work out about as well as internet petitions.
(hint: It accomplishes nothing.. Ever)
Click to expand...
Click to collapse
Don't be so sure of that. A smaller website maybe, but one like xda that reaches so many people, its possible to scare them enough to believe we can effect their sales. Its energy better spent than posting over and over speculating about froyo so it also serves a two fold purpose. Overall I'm behind this.
Sent from my SPH-D700 using Tapatalk
Done as well.
Man, i hope that rumor isn't true..
Did my part. I hope Samsung listens. They make great phones but need to step away from using an open source platform to maximize how much money they coul make by leaving their existing phone users to die.
I agree with everyone that says the hardware is great, but I just can't stand the fact that Samsung is so slow to update to froyo even after all the complaints. There isn't any sort of support for this phone. Also, the fact they can't promise 2.3 (Gingerbread), as LG has done on the Optimus, even though they were able to put 2.3 on a Nexus S which basically has the same hardware is ridiculous.
You can tell me that I should just root and stop whining but that doesn't solve the problem. It's the principle. I feel like people are just sitting back and saying that the corporations will do what they want to do, which is to look only at short term profits (based on the article on AndroidSpin). If we can affect their bottom line through bad reviews of their products and petitions such as this one I'm sure they'll listen.
Also, if we just sit back and do nothing they'll just do it again and again. The reason for the "whining" is not for the sake of just whining, I just personally want to have the best android platform we can get.
In addition, isn't it just easier for everyone (rooted and not rooted) if we got the upgrade from Samsung directly? So why not try to make our lives easier.
That's why I'm all for this. Just my two cents.
Also, I would suggest people write poor reviews on places like CNET where less "techy" people might read reviews on cellphones before making purchases.
dont think this is going to work because with twitter they haev the same canned response everytime its mentioned , someone needs to reach the higher ups like super management somehow. let them know how unhappy everyone is
Whuts do we need to post on Samsung site? I honestly post sumthing to them daily about dropping the ball on froyo n galaxy
They responded to me w the bull ish Re they sent to everybody about froyo due to the complexity whutever lol
Sent from my SPH-D700 using XDA App
Done and done.
I wish HTC had invented the super amoled and bought intrinsity instead of samsung. After hearing about all these "new" galaxys s phones being released I can only hope that if and when the froyo source is released it will give devs the code they need for porting 2.3 and beyond. I hope people realize they shouldn't buy these phones and the new galaxy s sales plummet to hell.
I don't use twitter, so I can't post but I do hope this movement is successful in getting samsung to wake up.
I just posted a "tip" link to the Vibrant article on Engadget. The whole Galaxy S Froyo update has been a running joke there, so hopefully they will pick up on this latest news.
Alright so I apologize in advance if this is somewhere on the forum already, and seeing as Google is being uncooperative and giving me a great number of suspected US release dates I was just wondering if anyone had any inside info on when this godly phone will launch in Canada/with which carriers/what cost will be?
I'm finally off contract and wanna dump my POS BBerry Storm for it!
it doesn't matter, because once it's released in the US you can buy it unlocked online...
That would be great if I wasn't on a student's budget (engineering in ontario ain't cheap)
teh_pwnage said:
That would be great if I wasn't on a student's budget (engineering in ontario ain't cheap)
Click to expand...
Click to collapse
lol...i know...in Ontario nothing is cheep anymore
nixguy said:
lol...i know...in Ontario nothing is cheep anymore
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Click to collapse
WOOO $8500 + books a year in tuition!
I'm so selling my Galaxy S for the S2. The S2 just looks like a very good upgrade over the first Galaxy S
I would LOVE to have the date, because I've been holding off upgrading my desire for a few months and would love for it to come to Telus (hopefully first!). But if not, I would have no problem jumping ship to Bell to get this beautiful marvel of technology!!
teh_pwnage said:
WOOO $8500 + books a year in tuition!
Click to expand...
Click to collapse
How about 38 grand a year in tuition... I have to get all my money from "recycling" my gadgets. Like buy a couple phones on contract, sell em off contract for a little extra profit and use the net gain to buy say a desktop or something. Or sell old desktop (old as in 6 months) and use that money to buy phone+laptop. Because of this cycle I don't have one computer or phone for more than 6 months at a time.
Hoping for Windmobile / MobilityCity to bring them into Canada
then we'll have the proper 1700+2100 version
the AT&T 850/1900 version is available for pre order already in many sites
teh_pwnage said:
Alright so I apologize in advance if this is somewhere on the forum already, and seeing as Google is being uncooperative and giving me a great number of suspected US release dates I was just wondering if anyone had any inside info on when this godly phone will launch in Canada/with which carriers/what cost will be?
I'm finally off contract and wanna dump my POS BBerry Storm for it!
Click to expand...
Click to collapse
Yea I wouldn't complain about under 10k/yr in tuition... that's a bargain even at state schools in the US.
Anyway, I'm just waiting for T-mobile's version so I can use it on WIND... I really don't want to have to switch to Bell/Telus/Rogers/Fido to be able to use the SGS2.
teh_pwnage said:
WOOO $8500 + books a year in tuition!
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Click to collapse
dinan said:
Yea I wouldn't complain about under 10k/yr in tuition... that's a bargain even at state schools in the US.
Anyway, I'm just waiting for T-mobile's version so I can use it on WIND... I really don't want to have to switch to Bell/Telus/Rogers/Fido to be able to use the SGS2.
Click to expand...
Click to collapse
Oh i can complain when it's working 4 jobs while trying to juggle an engineering degree to pay tuition and rent
Unless somebody has some inside info, I'd just suggest watching Samsung Mobile Canada's Twitter feed.
Right now they are totally focused on the release of the Nexus S this week, so I wouldn't expect them to give a release date for the S II until that noise settles down.
Gah, can't wait. My old HTC Touch (running Android) is dying a little more each day. Almost useless now.
arlojj said:
Unless somebody has some inside info, I'd just suggest watching Samsung Mobile Canada's Twitter feed.
Right now they are totally focused on the release of the Nexus S this week, so I wouldn't expect them to give a release date for the S II until that noise settles down.
Gah, can't wait. My old HTC Touch (running Android) is dying a little more each day. Almost useless now.
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A Touch running Android? That's insane! My Desire barely handled Froyo due to low memory!!!
mickliq said:
A Touch running Android? That's insane! My Desire barely handled Froyo due to low memory!!!
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Click to collapse
Actually, the latest builds people have cooked (and not with 1.5, 2.2.1!) actually run pretty damn smooth. It's come a long way. I have the Bell version of the touch which is at 400Mhz. I doubt the 200Mhz touch would be enjoyable, though.
In fact, I keep checking this forum for the latest SII news from the taptalk app. Some of the more demanding applications don't work very smooth (ex: the official twitter app with it's moving clouds background), and there always seem to be random bugs with different builds (no audio input for voice search or guitar tuners for example) but people are still, surprisingly, churning out more and more refined editions.
If it wasn't for the fact that the top button on my phone was broken (yeah, critical, I have to keep the phone's screen on and therefore the phone plugged in all the time, hence I can't for for the S II to come out!) it would be a pretty damn usable in most respects.
Can't wait for it either!!! But at the same time, in an effort to improve my Desire, I have endless hours of fun trying out new roms, exotic roms!! Hopefully this thing will come close to the kind of support that thing has...
Resisting the urge to "insert stupid random comment here"... I want to say everything in the HTC EVO Vs. iPhone 4 video only make the iPhone zombie want an SGS II (making him smart and saving someone's life!)
GUYS one of the reporters for mobile syrup spoke to the canadian samsung VP and confirmed a late Q2-early Q3 launch!!!
http://mobilesyrup.com/2011/04/14/samsung-galaxy-s-ii-coming-to-canada-by-early-q3/
I figure you will have to wait for the NS buzz to cool down and then they will pop this out of no where for the rest of the bunch that didnt get the NS.
You will see this in end June or July to fight the iPhone 5 release, IF Apple is releasing it in July, otherwise it will be Sept.
Either way I don't care... I want the SGS II, NS to me is old tech....
TheSobadef said:
GUYS one of the reporters for mobile syrup spoke to the canadian samsung VP and confirmed a late Q2-early Q3 launch!!!
http://mobilesyrup.com/2011/04/14/samsung-galaxy-s-ii-coming-to-canada-by-early-q3/
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Click to collapse
That news makes me beyond happy... you have no idea... and with a possible new job in the works plenty of time to save!
TheSobadef said:
GUYS one of the reporters for mobile syrup spoke to the canadian samsung VP and confirmed a late Q2-early Q3 launch!!!
http://mobilesyrup.com/2011/04/14/samsung-galaxy-s-ii-coming-to-canada-by-early-q3/
Click to expand...
Click to collapse
Eeeeech. End of June, early July? Sigh.
At least by then my full Bell contract will be over, so I can choose a different carrier if need be. Can't wait to get rid of this HTC Touch/Vogue.
If your minions haven’t let you know this day is coming, then you need new minions. I have made it very clear to Verizon and Samsung Customer Support over the last couple of months that if there was not a software update (preferably to Android 2.2) pushed out to the Samsung Continuum before yesterday then I would never buy anything with the Samsung brand on it ever again. Now that that has passed, let’s look back at the horrible failures you have made to this point.
The first thing that you did wrong was putting the Galaxy S brand on the back of the phone. This gave consumers the impression that this was one of your top end phones that would receive support and service.
Second, Verizon’s salespeople need to be instructed not to promise upgrades and future enhancements. Actually, I believe this started before the release of the product where there were promises of third party integration with the Ticker coming with the imminent Froyo upgrade. Again, giving us false hope with no intention to follow through.
In January you pushed out an OTA that broke the Ticker. Facebook and Twitter feeds stopped showing updates and we could no longer put in custom RSS feeds. But the Froyo upgrade was imminent, so we kept our mouths shut.
Then in April the Fascinate received its 2.2 update, which fixed many of the issues that we still have on the Continuum as well as all of the new features that come with Froyo. Our previous update had come out a week after the Fascinate OTA, so we figured our 2.2 upgrade was just around the corner.
And we waited about a month… And then we have gotten rather vocal as I’m sure you know.
But you have made it clear that you don’t care that you crippled your product then backed out on promises for updates.
I would like to spell out the repercussions of your actions.
Verizon, you have pissed off a small, but rather vocal portion of your customer base at a time when a slight shift in your fees allows a loophole to allow any of your customers to exit their contracts without paying an ETF. Let’s see how that goes for you.
Samsung, you have lost some customers for life. All of us loved your hardware and products, but this fiasco has soured many of us toward your brand. I, for one will never buy anything with the Samsung brand on it ever again.
There may yet be time to reverse our view of your companies, but at this point I believe it would have to involve Gingerbread, and soon. Best of luck.
Weudel
Amen brother, amen!
I posted this on here, my blog (broadcast to Twitter, Google+, and Facebook), Android Forums and as a note on Facebook sent to Verizon Wireless, Samsung Mobile, PC Magazine, Wired, CNET, Engadget, Android, Android Guys, Androinica, Android and Me, XDA-Developers, VzBuzz, Samsung USA, Sprint, T-Mobile, and AT&T...
Feel free to ditribute it to whomever might get something done here.
I hear you loud and clear! Not planning on purchasing any Samsung Android products in the future.
I'm not talking just Android... I'm not going to buy ANYTHING made by Samsung ever again.
Agreed
Did you see that their CTO (an Android friend) left for Citigroup?
saw that... maybe they'll go to WP7 or something now.
That's the only way you can do anything to a big corp. Never by anything made by Samsung that includes the iPhone (mostly Samsung parts) but the only problem is one person won't hurt them you have to spread the word brother. Spread the word.
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Trust me... I've been spreading it...
-Sent from my Space-Time Continuum using the XDA Premium App
I also sent this to the Editor in Chief at Mobileburn.com
We on many message boards including XDA have been trying to get information regarding the Froyo release for Verizon's Samsung Continuum to no avail. Several of us have contacted Verizon and Samsung but have been given no real answers as to if the update has been made or if it will ever be made available to us. The Continuum community feels cheated. Most of us purchased this phone because it had the 'Galaxy S' name on it and assumed because this is Samsungs flagship line that it would be receiving updates like the other GS phones. I realize we are a small community but we still deserve answers be it from Verizon or Samsung. Please, if you can find the answers we are looking for. Don't let us be duped by Verizon and Samsung. We are loyal paying customers and we deserve to know the truth!
Thank you for any information you or your staff can provide.
-Justin Hegenbart
Jaizero - XDA-Developers.com
A shot in the dark but an effort none the less. =)
Let’s pretend that you’re a blogger. You’re given the chance to review new, hot hardware from a major company. All that’s required is that you participate in some tasks, but these tasks would fit into your coverage so you agree. In return you get to be one of the first to go hands-on with devices and give your opinion on them. Sounds like a good deal? Well that’s what a couple of Indian participants in Samsung’s Mob!ler program thought too, until Samsung threatened to leave them stranded in Berlin, Germany.
First let’s start with the facts. Programs such as Mob!lers (or Mobilers, for my sanity) are in place by many companies. In fact, I’ve even participated in one, for a company called STI, where I’ve done reviews of Kia and Mazda cars. But there’s one factor that differentiates programs such as STI from Mobilers – Only one of them expects you to become a shill for the company.
The story that follows is one of those that’s going to be hard to believe. We’ve done our very best to verify the facts, and we’ve heard the same tale from multiple sources and the end result has been the same in each case. That said, let’s go back in time a few weeks....
.....
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Source: http://thenextweb.com/insider/2012/...oggers-halfway-around-world-threatened-leave/
^^^wondering what you want...
Z3US911 said:
^^^wondering what you want...
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Spreading the word maybe? You want to keep this a secret? You working for Samsung?
Z3US911 said:
^^^wondering what you want...
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Ridiculous act by Samsung.Whatever sympathy they gained after the lawsuit is gone
Your judging the whole company based on the actions of one local branch of Samsung that was based in India.
Samsung are not to blame here but people employed at the Indian branch of theirs.
P.S That's typically the way Indians do business, the workers tend to get abused, they don't care about your rights.
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Very very clever from nokia... it was a cheap good advertisement
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I would just wear the damn shirt, and stray off to look at other products.
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Free flights for wearing a T Shirt?
Heck they are just bloggers. Not even real Journalists. They are lucky they are even given that. I wouldnt give them a free pen with the quality of internet blogging these days.
I am a Mob!ler in the UK and I will not comment on this incident as I do not know anything other than the same evidence you are presented with, however in an effort for you all to get the 'full story' please read this - http://www.amitbhawani.com/blog/samsung-mobilers-ifa-2012/
in summary - the guys would have known fully what was going to happen before he arrived in Berlin.
Why didn't they just wear the damn T-shirt?
Samsung flew them out for free, free accommodation, and these bloggers can't even accept a free T-shirt to promote Samsung???
Although you can't blame Samsung for an individuals actions.
Can you really blame Samsung for this when all that's needed is a verbal warning to an employee for his actions?
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LJE said:
Why didn't they just wear the damn T-shirt?
Samsung flew them out for free, free accommodation, and these bloggers can't even accept a free T-shirt to promote Samsung???
Although you can't blame Samsung for an individuals actions.
Can you really blame Samsung for this when all that's needed is a verbal warning to an employee for his actions?
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question is not about wearing a tshirt, it was as opposed to being a promoter to them being there as a reporter.
irzero said:
Free flights for wearing a T Shirt?
Heck they are just bloggers. Not even real Journalists. They are lucky they are even given that. I wouldnt give them a free pen with the quality of internet blogging these days.
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Couldn't have said it any better. How ungrateful can you get.
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how about this story? is that a correct way to treat a person?
http://int13.net/france/blog/i-won-a-contest-to-go-to-the-london-olympic-games/
she claim don't know "any information about the trip other than the flight number, the address of the hotel and some vague information about the other ambassadors who I would be meeting."
They new damn well what they were supposed to be doing before they went. They just wanted to go and not have to take part. It's aload of bull.
-JOSH-
LJE said:
Why didn't they just wear the damn T-shirt?
Samsung flew them out for free, free accommodation, and these bloggers can't even accept a free T-shirt to promote Samsung???
Although you can't blame Samsung for an individuals actions.
Can you really blame Samsung for this when all that's needed is a verbal warning to an employee for his actions?
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kofiaa said:
Couldn't have said it any better. How ungrateful can you get.
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-josh- said:
They (K)new damn well what they were supposed to be doing before they went. They just wanted to go and not have to take part. It's a load of bull.
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Maybe some of you should have read the entire article and the one specifically about "Jeff" that followed. It wasn't "just wear a t-shirt", it was them being given the choice of being there as a reporter or a promoter. As bloggers, they stated they would be there in the capacity of reporters. Upon arrival, they were told they would be required to be in a Samsung uniform and work in a booth as a promoter. You have ZERO credibility as a journalist if you're known to have been actively promoting a product. Did you read this?
In the invitation email, Jeff reports that he was asked whether he’d like to attend as a reporter or as a promoter. He was insistent that he would only accept the offer if he was allowed to do so as a reporter.
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I've been to similar events (although not flown overseas) as a photographer. Was I there as a promoter or a reporter. I always choose Reporter. I may not be allowed to some private portions of the event, but I have unfettered ability to give an unbiased account...and not tow some company line.
Until I hear otherwise, I'll take Samsung at their word that this was a huge misunderstanding on the part of the local Sammy reps at the event. Big companies don't pull nonsense like that on journalists. That tends to bite you in the arse when every news site picks up the story.
sRDennyCrane said:
Maybe some of you should have read the entire article and the one specifically about "Jeff" that followed. It wasn't "just wear a t-shirt", it was them being given the choice of being there as a reporter or a promoter. As bloggers, they stated they would be there in the capacity of reporters. Upon arrival, they were told they would be required to be in a Samsung uniform and work in a booth as a promoter. You have ZERO credibility as a journalist if you're known to have been actively promoting a product. Did you read this?
I've been to similar events (although not flown overseas) as a photographer. Was I there as a promoter or a reporter. I always choose Reporter. I may not be allowed to some private portions of the event, but I have unfettered ability to give an unbiased account...and not tow some company line.
Until I hear otherwise, I'll take Samsung at their word that this was a huge misunderstanding on the part of the local Sammy reps at the event. Big companies don't pull nonsense like that on journalists. That tends to bite you in the arse when every news site picks up the story.
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Knowing how Samsung operate these events, no guarantees would have (or should have) been given before they left India as to if they would have been reporters or promoters, Samsung split these roles 50/50 for all Mobilers in attendance and don't decide before everyone arrives who is doing what.
Obviously I cannot comment on what was actually said in this instance or if either party is telling the truth, I can only tell you from what I have experienced myself.
(to any journalists looking at this! THE GUARDIAN! - do not use what I am saying without permission and certainly not if its incomplete or out of context - I do not know the facts of this case and I am merely commenting on my Experience as a Mob!ler which does not match in anyway what has gone on here)
Well, it is all hearsay at this point. Samsung did apparently acknowledge a misunderstanding. With them being in the media spotlight, I'm sure they're gonna do all they can to make this go away.
Who do they think they are? Im too good to wear a samsung T-Shirt? What did they expect to be treated like royalty? LOL
Anyways... Yes the people that worked for samsung at that indian branch may have done some very stupid things and said some stupid remarks and made samsung look bad. But samsung is not at fault I can guarantee you if the big boys at samsung heard this was going on they would of flew them home straight away.
btemtd said:
Who do they think they are? Im too good to wear a samsung T-Shirt? What did they expect to be treated like royalty? LOL
Anyways... Yes the people that worked for samsung at that indian branch may have done some very stupid things and said some stupid remarks and made samsung look bad. But samsung is not at fault I can guarantee you if the big boys at samsung heard this was going on they would of flew them home straight away.
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It's tough these days to really qualify people... "bloggers" for instance. That could be someone who is published regularly at CNET or someone who has a Wordpress blog with 3 subscribers. So, I guess I have to lump them all together and give them the benefit of the doubt.
If you're promoting a product, your credibility is zilch. There's a particular photography review site that was purchased by a large company that sells cameras and lenses. From that point forward, all their reviews are glowing. Because they're selling the products, too. They have zero credibility. I go there for the spec lists and disregard everything else.
So, these 2 dudes wanted to maintain journalistic credibility and I respect that. Say you were this "Jeff". A small-time blogger in India, and you pumped out some really high quality work that caught the eye of some major player like CNET, Verge, etc. They consider adding your stuff to their site. Oops- look, there's pictures of Jeff in a Samsung uniform working a show booth. Dude's a corporate shill. We can't take his work as unbiased. Next!
Like I said, this is all hearsay. And I'm just speculating and presuming the 2 articles were accurate. But IF they're true, maintaining credibility is vital in journalism.
While I agree with Mr. Crane's viewpoint (above), I must say that it is Samsung India that is at fault.
Also, I'd wear the t-shirt and do a bit of promotion work if Samsung is giving it all away for free. If I were a journalist, it would raise my online presence (by being at a special event and covering it myself). Then, after I have my hands on with the product (sometime after the launch), I'd give my full and honest opinion about it.
For example, I absolutely ADORE the S3. It's the best smartphone ever made. Period. BUT I do wish they'd given us more RAM. Is 1.2-1.5 gb of RAM too much to ask? I really don't want crApple beating us on this. Nothing is a match for the Note 2 but it's a tad too big for my taste.