Database Users

UPDATE coming this weekend - eLocity A7

Just got word we should have another update this weekend, possibly by today.
Main issues to be addressed in this current update are the SD Card available space issue, WIFI issues, and MAC address format issue.
This will be followed by another update in just a short time, they wanted to get those crucial updates out first. They are trying to walk the fine line of publishing too many updates and waiting too long in between them.
Stream TV Networks does remain committed to the eLocity A7 and is working to improve their customer service.
The update will be here once it is published : http://elocitynow.com/support_downloads.shtml
CPG
MyTabletLife.com

AWESOME!

cpg716,
Since you have an ear, try to talk them into adding CIFs to the kernel and 3g USB support. That would make this tablet a strong competitor. Thanks for the update.

cpg716 said:
Just got word we should have another update this weekend, possibly by today.
Main issues to be addressed in this current update are the SD Card available space issue, WIFI issues, and MAC address format issue.
This will be followed by another update in just a short time, they wanted to get those crucial updates out first. They are trying to walk the fine line of publishing too many updates and waiting too long in between them.
Stream TV Networks does remain committed to the eLocity A7 and is working to improve their customer service.
The update will be here once it is published : http://elocitynow.com/support_downloads.shtml
CPG
MyTabletLife.com
Click to expand...
Click to collapse
Thanks, that's great news. I'm hoping Stream TV is able to follow through.

New firmware
The new firmware is up on their website now. Haven't downloaded it yet.

jazzbone said:
The new firmware is up on their website now. Haven't downloaded it yet.
Click to expand...
Click to collapse
I was getting nervous that my info was wrong.. lol.. Glad to see it up, going to try it now..
CPG
MyTabletLife.com

Official update for XOOM WiFi

I've just spoken with Motorola Product Support Specialist Level 3 to solve on of my problem and during conversation I learn how Motorola will make update for XOOM WiFi tablet after it will become available. According to information from Motorola specialist all WiFi user will need to mail their devices to Motorola Depo and they will update you tablet and after send it back to you. So right now don't have information that update will be available over the air. Support engineers confirmed that 3G version will be updated over the air and WiFi version should be mail to Motorola Depo
I try to clarify the reason of that and got answer that size of the update it to big and becuase of WiFi version doesn't have Cell provider it's no possible to push update on the device. He doesn't sure that correct on 100%, but Motorola Product support database shows only that information.
I make request to double check that information and will post his reply here.
I'm planing to return my XOOM WiFi tablet back, because I will leave US soon and I don't need device that could be updated only via mail it somewhere and doesn't have Update over the Air.
You could check that info with Motorola support and if somebody will have another information, please share it with me. I really love my XOOM tablet and don't want to return it back, but.....

the phone reps have been giving bad info since the beginning. This isnt true.

patass said:
the phone reps have been giving bad info since the beginning. This isnt true.
Click to expand...
Click to collapse
I trusty would like to believe in that, but specialist told me that it was published in their database, so it's not his dreams or ideas. I understand it's stupid because Recovery menu has option to apply update and even XOOM WiFi version has special option in Settings Menu to check updates, but I also trust internal information that use Motorola Level 3 Product Support Specialist to solve customers problems.
I hope that soon they will have another information, but right now it's ugly(((

I dont understand how this would ever be the case...
Any android phone even non-activated gets OTA updates over WiFi if they're connected to a google account and a network connection. I don't know why a stock honeycomb tablet would be any different.
We'll see when it comes but I highly doubt this. I never trust a CS rep to tell me how it works.

martonikaj said:
I dont understand how this would ever be the case...
Any android phone even non-activated gets OTA updates over WiFi if they're connected to a google account and a network connection. I don't know why a stock honeycomb tablet would be any different.
We'll see when it comes but I highly doubt this. I never trust a CS rep to tell me how it works.
Click to expand...
Click to collapse
Yes let's see, I also misunderstand why it, but CS rep told that non-activated tablet and WiFi version tablet should be send back to Motorola Depo. I don't want to create mess, I just trying to find the truth.

Even when it has been decided in the past not to provide the update OTA, those companies have still offered the update for downloading from their website so it can used to update manually through a computer. I see no reason why this would not be the case, at the least. I'm definitely calling BS on this one.
Worse case, the update gets leaked here with instructions and I still don't have to send it back. Would prefer not to have to go that route but whatever.

I have a non-activated 3g model and I got the last update just fine. No manufacturer is going to make a device that every time there is a software or firmware update you have to send in your device.

epakrat75 said:
Even when it has been decided in the past not to provide the update OTA, those companies have still offered the update for downloading from their website so it can used to update manually through a computer. I see no reason why this would not be the case, at the least. I'm definitely calling VS on this one.
Click to expand...
Click to collapse
Please post here their reply. I will pray that I got stupid CS rep (even level 3) and I could sleep well with my XOOM instead of pillow ))

I don't believe this for one minute. At the very least we should be able to download it on our PC and then sideload it from I would think.

jpricesd said:
I don't believe this for one minute. At the very least we should be able to download it on our PC and then sideload it from I would think.
Click to expand...
Click to collapse
Call them and check it. I got information the right now only 2 option to update 3G over the air and WiFi and Non-activated via Motorola Depo (((

there's nothing to verify, the guy you talked to just wanted you off the phone so he could get back to getting paid for doing nothing.

no matter what the rep said its impossible that you will have to mail it in. it would be a financial disaster for moto. All updates will be OTA except 4g upgrade.
source: Level 5 common sense.

Kozdoba said:
I've just spoken with Motorola Product Support Specialist Level 3 to solve on of my problem and during conversation I learn how Motorola will make update for XOOM WiFi tablet after it will become available. According to information from Motorola specialist all WiFi user will need to mail their devices to Motorola Depo and they will update you tablet and after send it back to you. So right now don't have information that update will be available over the air. Support engineers confirmed that 3G version will be updated over the air and WiFi version should be mail to Motorola Depo
I try to clarify the reason of that and got answer that size of the update it to big and becuase of WiFi version doesn't have Cell provider it's no possible to push update on the device. He doesn't sure that correct on 100%, but Motorola Product support database shows only that information.
I make request to double check that information and will post his reply here.
I'm planing to return my XOOM WiFi tablet back, because I will leave US soon and I don't need device that could be updated only via mail it somewhere and doesn't have Update over the Air.
You could check that info with Motorola support and if somebody will have another information, please share it with me. I really love my XOOM tablet and don't want to return it back, but.....
Click to expand...
Click to collapse
There seems to be no validity to this claim. The fact of the matter is, if you had to send your device in everytime an update was pushed then you would be sending it in almost every 2 months or so at the expense of Motorola.
Chances are that you got a rep that has no clue what he was talking about. They will find your device, they still have that ability due to the fact that sniffing it out with a unique number should still work. It will update from their servers and your device will boot into recovery just like wiping the device fully does.
Ignore th antics of your rep you spoke with, because even if you HAVE to send it is.... someone will post it online no matter what.

Yea right ... in this world where you can buy gigabyte games online and download them and watch HD movies streamed, Motorola will ask all for the wifi tablet to be returned every time it has a major update. It sounds like it was crafted to give it as much credibility as possible.
The old adage applies:
"Extraordinary claims require extraordinary evidence"
A post on a blog does not "extraordinary evidence" make

That's such a ridiculous idea.

erzhik said:
no matter what the rep said its impossible that you will have to mail it in. it would be a financial disaster for moto. All updates will be OTA except 4g upgrade.
source: Level 5 common sense.
Click to expand...
Click to collapse
I agree this can't be true...and if somehow wifi version isn't upgradeable via OTA(which I find next to impossible. I am sure that they would rather post it on their site rather then have people send it in...
Also is it the device that doesn't support sd cards or honeycomb? because I thought Google pushed all honeycomb updates.

This is not true at all, ALL 3G NON ACTIVATED xooms got the 3.01 update Via wifi meaning all wifi models will get the update just the same.

total BS. A Rep told me that you would get an update when connected. And she also mentioned that she was an alien from outerspace.

man can u imagine if everyone did have to send there xoom in to get it updated? They would have to have a hole frign factory the size of 4 football fields designated just to updating these xooms. Itd have to be easyer just to ota it. I may be exaggerating a lil about the football field but you know what I meen. Sounds like a big fluster cluck to me hard telling when or if you would get it back.

I agree that this idea completely stupid and ridicules. I also try to argue with CS rep, but he stay on his point. That coming update will be like i describe in OP based on the information that he could see in Moto data base.
Again I hope that my CS rep was stupid and wrong.

Android 3.1 OTA might be released next week.

A short great news from Engadget China.
it seems an engadget writer got an internal message from ASUS: Android 3.1 is expected to be released within next week, or even, as early as Tuesday.
source: http://cn.engadget.com/2011/05/27/android-3-1-eee-pad-transformer/
Android 3.1 newfeatures:
-UI refinements
-Connectivity for USB accessories
-Expanded Recent Apps list
-Resizeable Home screen widgets
-Support for external keyboards and pointing devices
-Support for joysticks and gamepads
-Robust Wi-Fi networking
-new browser, calendar, contact and email version
-Performance optimizations
etc.

I just got a brand new Transformer yesterday, turned it on and the first thing it did was ask me to update.
I'm almost certain it was to 3.1, I'll check when I get home tonight, but I have already been using the USB ports on it so it would have to be 3.1 wouldn't it?
I'll let you know once I check the version.

Sweet! That is something to look forward too!

nlhall said:
I'm almost certain it was to 3.1, I'll check when I get home tonight, but I have already been using the USB ports on it so it would have to be 3.1 wouldn't it?
Click to expand...
Click to collapse
No - the USB ports on the dock already work with 3.0.1 for many devices, so that isn't an indicator.
Chances are that your update is just the one released earlier this month, because your TF was probably on a boat on its way from China at that point in time!
Regards,
Dave

nlhall said:
I just got a brand new Transformer yesterday, turned it on and the first thing it did was ask me to update.
I'm almost certain it was to 3.1, I'll check when I get home tonight, but I have already been using the USB ports on it so it would have to be 3.1 wouldn't it?
I'll let you know once I check the version.
Click to expand...
Click to collapse
If its a new Transformer, then the update is most likely the Asus Firmware update rather than Honeycomb 3.1 (sorry to bring rain to a parade)

I received mine yesterday, as soon as when I connected to Wifi, I got the update which is 3.0.1.

I highly doubt its out next Tuesday. Especially after what Asus stated on Facebook a few days ago about the release schedule.

Could be, actually: there's a French review video showing 3.1 running on a TF. So, if it's far enough along to be sent on a review unit, it could very well be close to release.
I'll say, if they DO release it as early as next week (or even just within the first 10 days or so of June), then I'll be even more impressed with how Asus is supporting the TF so far.

Interesting update notif
This morning when I woke up, the device was kind a slow. I did a reboot. When it came on, I got an triangle icon with ! mark within saying that there is system update avail, click for update kind of thing.
I right away clicked it. It shown as downloading system update something but then it disappeared pretty quick. I went into system info page but not seeing anything news in term of android, firmware, wifi, bluetooth.... Did several force update request but nothing. So that was an interesting event.
Not sure if it was a internal Google update (map, music..) as we have heard several days now or Asus posted the OTA Android 3.1 for a quick test and pulled it out right away or something.
Anyway, leave a note here in case anyone else had it too.

With my TF being rooted and running custom ROM and kernel I am at the grace of the devs here anyway to release a modified 3.1

cant wait, ive seen it run on xoom, only a week away.....WOW....... not bad on asus' behalf getting the update out quick

jms_uk said:
If its a new Transformer, then the update is most likely the Asus Firmware update rather than Honeycomb 3.1 (sorry to bring rain to a parade)
Click to expand...
Click to collapse
Sorry fellas, you are quite right, it must have been the firmware update, I'm running 3.0.1, oh well, bring on 3.1 next week

vista1984 said:
Android 3.1 newfeatures:
-UI refinements
-Connectivity for USB accessories
-Expanded Recent Apps list
-Resizeable Home screen widgets
-Support for external keyboards and pointing devices
-Support for joysticks and gamepads
-Robust Wi-Fi networking
-new browser, calendar, contact and email version
-Performance optimizations
etc.
Click to expand...
Click to collapse
"Even, as early as Tuesday?" Can't wait!
This is available for all countries right?

I was under the impression that support for external keyboards/mice was an ICS feature. Are we sure this is going to be in 3.1? (If so, that's fantastic)

kingkay said:
"Even, as early as Tuesday?" Can't wait!
This is available for all countries right?
Click to expand...
Click to collapse
It will likely be released market by market so US will get it first then others, same principle as other updates.

*Daedalus said:
I was under the impression that support for external keyboards/mice was an ICS feature. Are we sure this is going to be in 3.1? (If so, that's fantastic)
Click to expand...
Click to collapse
Nope, it's a honeycomb feature.

[Q] General Question on Acer Customer Service/Realiability

I am just coming off 2+ weeks of frustration with the Transformer Prime. I was lucky enough to get mine from Amazon so I returned for a full refund. Despite all the frustration, I realized that an android tablet is a handy gadget that I really would like to own. I am beginning the process of researching for my next purchase and now that I have dealt with Asus, I have a better idea of what I need to figure out before I make a purchase. I am looking into Acer and toshiba.
Can anyone who's owned an Acer tablet answer the following:
I have read Acer is coming out with the A700. Anyone have any thoughts on it?
Do Acer products typically have good quality? Do they last?
How is Acer's RMA process? Do they require you to pay for shipping if the problem is due to manufacturer defect?
Is Acer customer service easy to work with?
How frequent does Acer provide firmware updates?

As with all companies, the quality of the support depends entirely on which country you're in, as well as local legal requirements. Some countries have far better consumer protection than others (UK vs US, for example).
Updates are kinda hit and miss, Acer tend to lag behind some other OEM's.
I generally find build quality to be fairly good, certainly had no complaints on my two tabs.

The above post is exactly true in all ways.. Acer support in the us is outsourced. and that STINKS.. COMPUTER COMPANIES CAN LEAR FEW THINGS BY TALKING TO OR FALLOWING HP Support.. i send them a email of my issue. they call me within a few hours with a answer. I Had a issue with this notebook im typing on. It was a problem with compatibility with a win 7 update to usb. CAMERA ISSUE. A Microsoft tech called me on behalf of hp.. two days later they issued a global wide fix. apparently i was the first to have the issue . I was treated like a person with tech experience not like a dumb customer..
I TO LOVE MY A500. THERE UPDATES When we do get them seem to not break things as with other devices. And less over all issues. With that said who knows when or why they send them.. there is no logic to there update system. I Just wish they would give us the choice to unlock this device or not..
sorry for being so long winded

I found my A501 to be a near-perfect piece of hardware... My main criteria were UMTS and USB HID support, fastboot (for easy recovery if bricked) was a secondary criterion. This tab has all of these (I don't know of any others that do). Also, the device's shell is fairly robust (I have it with me at university almost every day)... The main point of criticism about the HW would be the somewhat weak WiFi antenna (though there's a good remedy for that, search the forum).
About the software... Acer tend to take their time to get things right on the first update, which means that they are somewhat slow to release updates. Then again, I'd rather have something that actually works later than something that doesn't work now...
Customer support is fairly expensive via phone (haven't tried the other options), but friendly and competent here in Germany... Way better than some others I had to deal with.

Please pay attenrion for Samsung users

Hello all
I ask everyone who has a device from Samsung company not to close the tab and read to the end of this post.
I'll start with the prehistory. My first Android-tablet was Samsung Galaxy Tab 7.7. I was incredibly happy because it was a unique device. Screen, build quality, metal, processor and capacious battery. I could not get enough of. I bought it for $ 721. it was in June of last year, I must say he has a birthday coming up.
And just a month later I got an update ice cream sandwich. It was the best firmware, and no matter what that summer, Google released a jelly bean.
Time passed, and Samsung is not going to renew our wonderful tablet to the latest version of android. I was waiting for. My patience ran out in March 2013.
March 7 I began to send in the forums with the topic of the samsung galaxy tab 7.7 messages with calls about the attack of the official pages of Samsung in social networks messages such as "We want Jelly Bean for Galaxy Tab 7.7!!!".
We are bombarded official page Samsung USA, Samsung and Thailand. I want to believe that they have heard our cries and dissatisfaction. And 29 days ago, Samsung launched the upgrade to Jelly Bean for Thailand. And that's it. certainly present in the firmware English language, but what about those who live in the countries of the CIS? Those who know neither Thai nor English language. The same China and Japan!
29 days have passed. and no region except Thailand did not get updated until now. I wrote about this in support of Samsung, the country where I live (Ukraine), but I was told that there is no information about the update, and until.
So my dear friends, and just those who are indifferent to our problem, and in general the problem of updating all Samsung devices, I urge you to attack samsunga page on facebook and other social networks. I think it will suit us more than the banner of
"I hate samsung for that instead of an update for my device, it produces a copy of it with a modified design !!!."
official Samsung Support page on Facebook
official Samsung Thailand page
Samsung Mobile Thailand
I will be grateful for the repost of this topic in any topics on xda/social networks
Thanks All

OK. You have taken the trouble to write this and I have taken the trouble to read it.
My own criticism of Samsung lies in the slowness of the update to the latest versions of Android in the first instance. But Samsung are not alone in this regard, that is not an excuse as such but it is a reality of owning an Android device. That is, outside of a Nexus, I hasten to add to ward off those of a pedantic disposition.
Secondly that this tardy update is exacerbated by the long drawn out releases for each territory's firmware. This was an overall nine month process in the case of Ice Cream Sandwich v4.0.4.
Nonetheless, Samsung did come through and now has released the initial firmwares for Jelly Bean 4.1.2 with, presumably, the remaining territories to follow in due course.
To repeat this fact for emphasis, Samsung has released JB for our devices. I should know, I am running the Singapore version on my Netherlands Tab.
Looking at the state of Android fragmentation generally, I have to content myself with gratitude and applaud Samsung for not forgetting about us. However late in the day this might be. In my opinion it is churlish to whinge in the manner of your post. Lack of patience is a personal failing and so is an inflated sense of personal entitlement. Why look to transfer these personal shortcomings as being Samsung's responsibility?
As for your slogan "I hate samsung for that instead of an update for my device, it produces a copy of it with a modified design !!!." Sorry but I don't understand it, it is doesn't make sense to me and certainly I will not hate Samsung. I would respectfully suggest that you reconsider this effort and phrase your concerns in more positive, constructive and helpful sentiments. Attacking, hating and bombarding are not tactics that I would ever employ.
So there is no way that I will be party to such a petition. Other opinions may vary of course.

Still waiting for ANY kind of official JB support for the P6810 model. Although I blame them, don't hate them for it though.
Sent from my GT-I9500 using xda premium

I can only say this.. ..
Patience is virtue.. ..
I waited 3-4 months for JB after it first came out.... Now after its available for P6800... amazingly I'm still on ICS...

If you so desperately need JB and don't understand Thai or English, have this resource pages translated in Google.
You'll find instructions to upgrade via Mobile ODIN, using the Thai or Singapore versions.
Then, do the same to download and activate the specific language you need.
I am already running JB with the SIngapore version and Portuguese language pack on a device bought in the Netherlands.
It is not cool to point out Samsung tardiness, while not doing all you can do to solve your problem.
I should also point out that, if you want to be a tech enthusiasts as we all are and a "must have the latest" kind of enthusiast, as you seem to be, you really should find a way of learning English, or you'll be continuously frustrated.
Just a thought...
XK

The USA has another reason: Most 7.7 are locked to Verizon. I felt fortunate to receive ICS. Samsung will point to Verizon and say it's up to Verizon and Verizon will say...

XDAKhan said:
If you so desperately need JB and don't understand Thai or English, have this resource pages translated in Google.
You'll find instructions to upgrade via Mobile ODIN, using the Thai or Singapore versions.
Then, do the same to download and activate the specific language you need.
I am already running JB with the SIngapore version and Portuguese language pack on a device bought in the Netherlands.
It is not cool to point out Samsung tardiness, while not doing all you can do to solve your problem.
I should also point out that, if you want to be a tech enthusiasts as we all are and a "must have the latest" kind of enthusiast, as you seem to be, you really should find a way of learning English, or you'll be continuously frustrated.
Just a thought...
XK
Click to expand...
Click to collapse
The problem is, people shouldnt have to do all this to get jb for their mobile devices.
It's not just a Samsung problem. Sony too is dragging their feet with the updates. The real issue is android. Instead of a different version for each region, it should be a universal update. And a language pack should be available for download via google play.
I can see why Samsung decided to test out tizen. Although it would be a lot easier to stick with windows....
And samsung should stick to making devices.

vbx said:
The problem is, people shouldnt have to do all this to get jb for their mobile devices.
It's not just a Samsung problem. Sony too is dragging their feet with the updates. The real issue is android. Instead of a different version for each region, it should be a universal update. And a language pack should be available for download via google play.
I can see why Samsung decided to test out tizen. Although it would be a lot easier to stick with windows....
And samsung should stick to making devices.
Click to expand...
Click to collapse
Agreed.
Mentioned nearly the same thing in past threads, although I still believe is fully Samsung. Not too difficult for THEM to compile P6810 JB firmware after (Asia) already releasing it for its brother. Maybe they over comitt themselves with too great a range of products, and those products that sell volume have much greater priority?
As you said, language packs are the way to go
Sent from my GT-I9500 using xda premium

vbx said:
The problem is, people shouldnt have to do all this to get jb for their mobile devices.
It's not just a Samsung problem. Sony too is dragging their feet with the updates. The real issue is android. Instead of a different version for each region, it should be a universal update. And a language pack should be available for download via google play.
I can see why Samsung decided to test out tizen. Although it would be a lot easier to stick with windows....
And samsung should stick to making devices.
Click to expand...
Click to collapse
And please tell me, what reason is there on Android's code that forbids a single universal update?
All firmware versions work with all devices (of the same model obviously). You can use a modem for any region. You can enable languages that aren't enabled by default. Android allows all that.
The problem isn't Android. It's the manufacturers' internal organization, the specific contracts with local operators, and the required tests by local regulation agencies that limit official availability.