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I would like to kno if anyone in xda was able to address the problem with the wm5 client address on a forum i read about, i beleive i am havin the same problems
"the Pocket tv team"
we found a bug with the Windows Mobile Email client that prevents using
certain SMTP servers.
i suspect the bug is general to all Windows Mobile devices including Pocket
PCs, but we only tested it and confirmed it on the Motorola Q (a Windows
Mobile 5.0 Smartphone).
the bug prevents using some login names on SMTP servers (i.e. outgoing
email) that require a user name DIFFERENT from the POP3 ou IMAP4 server
(i.e. incoming email) and when the login name is something like
'[email protected]' i.e. when the login name contains an '@' sign.
this type of server login name is common on servers that use shared domains
on a single IP address, and this is a common case. in this case, since
there may be several users with the same name under different domains (on
the same server), the correct user is identified by using the domain name
with the '@' sign.
in fact i found that bug by trying to configure the Motorola Q to use one of
our email servers to send my email.
what happens is that the Smartphone email client removes the @ sign and
everything that follows it when loging to the SMTP server - we confirmed
that by looking in real time in the log files produced by our SMTP server.
i am not aware of any workaround.
the problem does not happen when the SMTP server uses the same login name as
the POP3 or IMAP4 server (in that case, the login name can have an "@" sign,
and it is handled correctly). the problem only happens when the SMTP server
uses a different login, and that this different login has an "@" sign.
once again, MSFT was apparently trying to be "smart" i.e. they assumed that
the @domain part in the login name of the SMPT server was entered by mistake
by the user, but being too smart is not always a good thing.
note that using fully-qualified user-name that include a mandatory @domain
part is very common and even google's gmail uses this, as you can see in the
'Account Name' section of
http://mail.google.com/support/bin/a...y?answer=13287 .
if you use gmail to both receive and send email, it will work, because the
POP3 and SMTP servers use the same login. but if you want to use gmail just
to send (i.e. SMTP), and use another server to receive (i.e. POP3 or IMAP4),
then it won't work, because of that bug.
this is a pretty serious problem.
also, the IMAP4 client configuration does not allow to specify the remote
directory (in the user's account on the IMAP4 server) where the IMAP folders
are located, which may be different from the default login directory. This
renders IMAP4 completely un-usable in some cases.
Of course those bugs are not new to Windows Mobile 5.0. It's just a shame
that MSFT never fixed them.
Click to expand...
Click to collapse
Quick question .. not sure if anyone can help or not.
My Company uses Xchange email and was wondering if there was a way to get this email pushed on to the phone first. I guess the main problem is that I am not sure if the company has pop enabled. Not really even sure what the incoming mail server and outgoing mail server are or where to find this information. Asking them really isnt an option... any thoughts?
This is the first thing that i tested with my Dopod. When it asked for servers, i just put in the web address to our Outlook Web Access site.
Hard reset after about 30 mins because my server enforced a 30min lock policy and i wasnt sure if i was allowed to hook my dopod upto the exchange server (we have strict policies about attaching non approved hardware to servers and or network)
Exchange servers don't use POP or SMTP, they use Exchange. So there are no 'incoming' or 'outgoing' mail server names.
Get your Exchange server address from your internal tech support group or your system administrator and go through the email account setup on your phone. You'll find one of the options early on is "Exchange Server".
You say that asking them for this info isn't an option, but it's the only way you're going to get this information. If you know where to look on your desktop, you can check your Outlook installation for the Exchange server name there. Otherwise, you're stuck having to ask someone.
If you just simply can't ask anyone, and can't find out on your own, it's a safe bet that your company doesn't want you to do this, and someone might get upset if you try.
i guess the real question here is. If I were to install the BBconnect 4.0 software on my phone; would this then allow me to access my company email on my Tytn?. The problem is that I am trying to get my company email on my Tytn without having to go to my corporate IT department and ask for official permission as they are idiots and say I do not have a need for this. Currently certain people have blackberry's in the company which they receive there email. From my point of view I could careless what they think I have a need for or dont. So in the end I am just trying to circumvent the IT department to achieve what I need. Any thoughts on how this could be done?
- Should also be noted that I have gone into my outlook settings on my Work PC; retrieved what is listed in there as the Microsoft Exchange server address and inputed this along with my netwrok id and password into my Tytn but when you do the Sync it does not work. I have also pinged the server address and inputed the IP# and tried that way unsucessfully as well ... any thoughts?
It's a pretty involved process. You will need to know the server addresss, user name and password and additionally an SSL certificate in order to get true push email. That's unless they use a big company like Verisign to provide SSL certificates. So you might have to talk to them...
First things first though.... Find out what the name of the exchange server is. You will also need a domain name. I'm sure you know what your username and password are.
NRGZ28 said:
It's a pretty involved process. You will need to know the server addresss, user name and password and additionally an SSL certificate in order to get true push email. That's unless they use a big company like Verisign to provide SSL certificates. So you might have to talk to them...
First things first though.... Find out what the name of the exchange server is. You will also need a domain name. I'm sure you know what your username and password are.
Click to expand...
Click to collapse
I have retrieved the domain name from going into the control panel and system icon and checked under computer name. So I know what the domain name is; I have also retrieved what is listed in the Microsoft Exchange Server address. However for some reason it still does not work; I am wondering if what is listed in the MES address field is only accessible if you are on the company internet and not an outside connection? - Thoughts?
If you retrieved that address from a computer on their internal network, than it's an "inside" address and it wont work on your phone. You need to figure out what the outside address is and it's pretty easy to do. It's usually "mail.blahblahcompanyname.com" or something like that.
Any thoughts on when the usual mail.blahblahcompanyname.com doesn't work? Any thoughts where one might find this information?
Yes. See above for my thoughts.
Pk2007 said:
Any thoughts on when the usual mail.blahblahcompanyname.com doesn't work? Any thoughts where one might find this information?
Click to expand...
Click to collapse
As mentioned by one of the posters above, the Outlook Web Access address is the best one to use to ensure that it is a valid routable host. You also mention that some of the other network users have blackberry devices. If your corporate IT guys are using Blackberry Enterprise Server, it may mean that Exchange Activesync is not enabled at the server end (or indeed that they are not using a late enough version of Exchange server) in which case, you will not be able to use it no matter what settings you have.
embeeowes said:
As mentioned by one of the posters above, the Outlook Web Access address is the best one to use to ensure that it is a valid routable host. You also mention that some of the other network users have blackberry devices. If your corporate IT guys are using Blackberry Enterprise Server, it may mean that Exchange Activesync is not enabled at the server end (or indeed that they are not using a late enough version of Exchange server) in which case, you will not be able to use it no matter what settings you have.
Click to expand...
Click to collapse
By Outlook Web Address; do you mean the website that you can visit to get your company email when you are away from the office?
Yes, try that address. Ours is https://blahblah.wahwah.com/exchange
If yours is also HTTPS you'll need the certificate. If it's a MAJOR provider like someone else posted, no worries, your device will handle it on its own. If it's a self-signed certificate, SOL.
pkley said:
Yes, try that address. Ours is https://blahblah.wahwah.com/exchange
If yours is also HTTPS you'll need the certificate. If it's a MAJOR provider like someone else posted, no worries, your device will handle it on its own. If it's a self-signed certificate, SOL.
Click to expand...
Click to collapse
Yeah I tried the web address that I login into my web mail when I am not in the office. However that does not seem to work either.
Thank you to all those who replied with useful information. Combined with the answers I received a little tinkering around; I was able to successfully accomplish what i was trying to do; which was receive company email without the involvement of the IT department.
computer misuse act
without sounding picky, you shouldnt be doing this unless you have explicit permission.
IT departments have specific policys in place to safeguard the data transmitted to mobile devices, and in this case, I doubt you know what these policies are and potentially opening up your corporate network for attack
all you have to do is call your IT department. Tell them you want to enable Outlook Mobile Access (OMA) on the server.
Once this is done, ask them for the Outlook Web Access (OWA) URL. Also, check to see if your server requires SSL or a domain (if you are unsure).
Once you're off the phone with IT, launch activesync on your ppc. press menu and choose "add server source"
enter your OWA address (without http:// or https://) and be sure to include " /exchange " without quotations at the end. press next. enter your outlook username. this is usually the same as your email before the @ symbol, however it can be different.
enter your password and then domain. ensure 'save password' is check. choose next
choose what you want to sync wirelessly , such as contacts, calendar, and task.
note: whatever you sync wirelessly will be deleted if you ever decide to stop using exchange activesycn
choose finish. the initial sync will begin. also, your company's security or it policy may force you to have a password on your phone. if so, you will be prompted during the initial sync to set up a password.
if you need any more help, let me know..
I have searched and searched for an answer to this problem and have not been able to find anything. Hopefully someone here has run into this before and might have an idea or solutuion. Her is my problem.
I have two exchange servers (2003 SP2) on of which is a front end server handling OWA and OMA. We sync about 18 Windows Mobile 6.1 devices over the air using OMA. We are using SSL. All of our devices have random problems connecting to the server. They will sync fine most of the time but will randomly for no particular reason ask the user for their exchange password. We are not enforcing any password policies on the server and we are always checking the box to save the password. In order to get the device synching again the user has to re-enter their password multiple times and often has to kill and restart activesync on their device.
Any ideas as to what might be causing this?
Any help would be much appreciated.
You could try unchecking the box in Activesync on the phone that requires SSL. We use SSL as well, but we have to uncheck that box on the phone. Although our problem is that the phone never syncs when its checked as opposed to your problem of randomly not syncing and asking for a password.
Unfortunately that is not an option. Our SSL is required for authentication. It will not connect without it. It seems like what is happening is that the device is not always passing the credentials to the server. Usually when it asks me for the password I enter the password once making sure I check the Save Password box then when it asks me the second time I hit cancel. ActiveSync then gives me a could not authenticate error. Now if I just hit Sync again it goes through and works just fine without asking for the password. So my guess is that it is not passing the credentials until after the connection is reinitialized.
From what I understand, Push Email relies on the OMA functionality which uses IIS. The problem my lie there. Although I've never tried, you may have to uninstall/reinstall (or confirm) that the OMA part of Exchange is functioning correctly. Sorry I can't be of more help.
Do the log files on the server show anything when a phone can't log in?
No, the exchange logs don't show much. I almost think it might be something with the device configuration. At this point I just don't know. We will be migrating to Exchange 2007 sometime in the next few months. Hopefully that will resolve the problem permanently. I was just hoping maybe by some chance someone here had seen this problem before. Thanks a bunch for your help.
Is the FE server doing the authentication (NTLM) or is there an ISA server in the way configured with Forms Based Authentication? You should make sure the IIS virtual directory for OMA is set only for Basic Auth - and the following article might be worth a read.... http://searchexchange.techtarget.com/tip/0,289483,sid43_gci1188440,00.html
Hope that helps - good luck!!
Mark.
^^^What he said. Took the words right out of my mouth. You'll still be secured through the SSL certificate, even though you're doing "basic auth" you aren't exactly sending your password as clear text. Requiring SSL on the OMA site will automatically encrypt the connection so you have no need to worry.
Try it out and get back in here. I manage a site with about 50 WM 6.1 Black Jack II's that sync with Exchange 2007 with no issues whatsoever. Also verify that you have all your hotfixes related to OMA installed on your Exchange 2003 server.
hi to everybody,
kindly tell me how to configure the outlook email in my htc touch2.
i'm using my company email id. is it possible to configure company email id in outlook settings. its showing "sync error".
kindly help me
I have made it for my company Exchange server. I put my [email protected],com, then put my pass, i dont put domain name, only server address: mail.company.com.
After that it must ask you what do you want to sync and will begin syncing. If that doesnt work for you, you may have problem with connection settings.
Sync Error sometimes also happens if you don't have the certificates installed. Try installing the certificates and sync again.
Server address
to find your your server address,
Connect up to your company email via VPN on your PC, go to your inbox and the address in the address bar e.g.
https://***companyservername***/Remote/default.aspx
is your server address
setup your VPN on your phone as well, and you should be ready to go
Si86
Find out the public IP address of your company's mail servers (ask your administrator), use that as the server address.
You may have to ask your mail administrator for some assitance, it depends how they have set exchange up. The good thing is, it's only a few configuration changes, unlike having to buy and install new software like you would with Blackberries...
I hooked mine up to my webmail server
and i did my gf's like this too
If you have company webamail you can input the url as your server address (assuming this has beenset up)and use your AD usenrname and password.
I have an Incredible with 2.2 and Touchdown installed. I just switched jobs to a corporation which claims to only support Iphone and Blackberry. This is troublesome, because I don't want to switch to a 2nd device just to get corporate email.
I can access my corporate email from my phone by going to the corporation's secure OWA server, but I want to get Push email on the phone. On the OWA site, it lists all the server and domain information, but I can't get Touchdown to work. It looks like the company uses Exchange 2007.
Since Touchdown is secure, is there any way for me to get push email from my company, even though they only claim to support iphone/Blackberry?
Stockmoose16 said:
I have an Incredible with 2.2 and Touchdown installed. I just switched jobs to a corporation which claims to only support Iphone and Blackberry. This is troublesome, because I don't want to switch to a 2nd device just to get corporate email.
I can access my corporate email from my phone by going to the corporation's secure OWA server, but I want to get Push email on the phone. On the OWA site, it lists all the server and domain information, but I can't get Touchdown to work. It looks like the company uses Exchange 2007.
Since Touchdown is secure, is there any way for me to get push email from my company, even though they only claim to support iphone/Blackberry?
Click to expand...
Click to collapse
even if they support just iphone and blackberry, you should be able to get it to work on the inc. just get the server address, domain name (chances are you wont really need it unless the server requires it but get it anyways) and it should work. just try setting it up on the regular phone email. I have exchange 2008 sbs and have no issues.
2.3 has exchange service
khanam said:
even if they support just iphone and blackberry, you should be able to get it to work on the inc. just get the server address, domain name (chances are you wont really need it unless the server requires it but get it anyways) and it should work. just try setting it up on the regular phone email. I have exchange 2008 sbs and have no issues.
Click to expand...
Click to collapse
How do I know which of the following to use as server address, domain... there are a lot of things that say server in the OWA general settings:
Exchange mailbox address: XXXX
Outlook Web Access host address: XXXX
Outlook Web Access host name: XXXX
Client Access server name: XXXX
Mailbox server name: XXXX
... I tried using "Outlook Web Access host address" and it did populate my email and calendar, but when I tried to update something on my calendar on either the device or the OWA server, they wouldn't sync correctly. It also wouldn't download my last 2 weeks worth of email, even though I have that selected in Touchdown.
Any advice on which of the above to enter?
r2DoesInc said:
2.3 has exchange service
Click to expand...
Click to collapse
What does that matter if my company doesn't support Android? Doesn't that mean they block these devices?
You can set up an Exchange ActiveSync account on the DINC. We just upgraded to Exchange 2010 (which means HTML emails pushed!) and the only thing you should need is the domain, server address, username, and password.
toosurreal01 said:
You can set up an Exchange ActiveSync account on the DINC. We just upgraded to Exchange 2010 (which means HTML emails pushed!) and the only thing you should need is the domain, server address, username, and password.
Click to expand...
Click to collapse
Ok, but you're not answering my question. If you look in the string above, I'm asking which address I enter for the server. There are multiple server names.
Stockmoose16 said:
How do I know which of the following to use as server address, domain... there are a lot of things that say server in the OWA general settings:
Exchange mailbox address: XXXX
Outlook Web Access host address: XXXX
Outlook Web Access host name: XXXX
Client Access server name: XXXX
Mailbox server name: XXXX
... I tried using "Outlook Web Access host address" and it did populate my email and calendar, but when I tried to update something on my calendar on either the device or the OWA server, they wouldn't sync correctly. It also wouldn't download my last 2 weeks worth of email, even though I have that selected in Touchdown.
Any advice on which of the above to enter?
Click to expand...
Click to collapse
None of the above will give you the server address and domain name. You will have to ask that from the tech support people in your office. it will be something like:
server address: mail.ibm.com
domain: ibm3
username: ssmith (should not be [email protected] format)
password: whatever you enter into owa
thats all you will need. just ask your tech support people. its the same info you would need to set up outlook access on mail.app if you have a mac. just tell them that and you should get the info u need
khanam said:
None of the above will give you the server address and domain name. You will have to ask that from the tech support people in your office. it will be something like:
server address: mail.ibm.com
domain: ibm3
username: ssmith (should not be [email protected] format)
password: whatever you enter into owa
thats all you will need. just ask your tech support people. its the same info you would need to set up outlook access on mail.app if you have a mac. just tell them that and you should get the info u need
Click to expand...
Click to collapse
If none of those are the right address, then why when I plugged in the server name that ended with "/owa" did my calendar and email populate on Android? I tried putting the same info into my Ipad and it wouldn't work. Also, my Android calendar doesn't seem to sync very accurately. But just curious as to why entering the server address that ended with /owa did anything?
############
EDIT:
Sorry, I'm burning the midnight fuel here and totally misses you're using Touchdown to connect. You can just skip to the bottom of this post then, my comments were in regards to using the built-in Exchange ActiveSync services on the phone.
###########
I definitely can't speak for every Android device out there, but since this post is in the Droid Incredible forum...
I'm running my Droid Inc. with version 2.2, which supports Exchange ActiveSync. Do you have an option to connect to Exchange ActiveSync on the phone? If so, the only things you'll need are your email address and password.
What I can tell you about that address /owa is exactly that: you've connected to the same website OWA server, you're looking at all this server info for. The website server and Exchange ActiveSync server are normally not the same server address, at least that's the way I run the servers for my company... It's also the reason everyone is telling you the info you have won't work, because the names and method to connect are different.
Your best bet is to ask them to send you the instructions they hand out for an iPhone to connect, since it also uses ActiveSync I'm positive whatever settings they're using will be the same. Either way, that's the closest information you'll get to the right settings.
Sent from my kickAss Incredible using XDA App
I use touchdown, an do IT for my company. In touchdown did you hit Menu-Enable Push? It sounds like you have it working, try adding an event to your calendar, then manually sync touchdown. Does an event or email show up then?
Sent from my girlfriend, according to my girlfriend.
There is a known issue in android that it will not work with exchange 2010 sp1 server. For some reason the sp1 on the server kills android ( but iPhone continues to function). It has to do with eas but this will hopefully be fixed in gingerbread.
Google bug report :
http://code.google.com/p/android/issues/detail?id=11177
Sent from my ADR6300 using XDA App
infotechsailor said:
There is a known issue in android that it will not work with exchange 2010 sp1 server. For some reason the sp1 on the server kills android ( but iPhone continues to function). It has to do with eas but this will hopefully be fixed in gingerbread.
Google bug report :
http://code.google.com/p/android/issues/detail?id=11177
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
It is a bug, but everything I read in that link was for connection issues with the native Exchange ActiveSync. TouchDown was the work around until they got the native Exchange ActiveSync working correctly, which I don't believe is the issue the OP is having since he's using TouchDown currently.
I've been using TD for the last three months on our Exchange system without issue. My phone vibrates before Outlook even pops up that I have an email, it's a "warning" system!
He said his corporation only supports iPhone & BB.
BB enforces the use of it's BES server license for security and RIM royalties.
Does iPhone have a similar solution to BES?
If so, android exchange may be futile.
GOOD / VOX would be a security product for android, similar to BES.
luvit said:
He said his corporation only supports iPhone & BB.
BB enforces the use of it's BES server license for security and RIM royalties.
Does iPhone have a similar solution to BES?
If so, android exchange may be futile.
GOOD / VOX would be a security product for android, similar to BES.
Click to expand...
Click to collapse
I got my work email to work with Moxier mail, but not Touchdown with the same settings my IT dept hands out for iphone. There are a couple of strange bugs though. I've noticed that when I leave the work Wifi and transfer over to either 3g or another wifi signal, my email, contacts, tasks, and calendar refreshes from scratch. This is super annoying because I have thousands of contacts. This happens in both Moxier and Touchdown...
And on to Touchdown, which has been the bane of my existence. I've entered the proper server/domain/login information, and 1/10 times it downloads everything from scratch (which takes hours). Then I'll switch to another wifi connection or to 3g, and I'll lose all the information and I'll have to hit resync. When I resync, 99% of the time it hangs somewhere along the line and doesn't load all of my information. This battle can go on indefinitely until everything finally loads - but then all the info will eventually randomly disappear again and I'm back at square one again.
Since the same thing is happening in both Touchdown and Moxier, it makes me think this isn't a coincidence. But why would my information erase when I change signals and then have to completely refresh? And Touchdown probably takes 10 times longer to reload my info than does Moxier.
Any thoughts from the experts?
Bump. Can't anyone help me with Touchdown? It keeps randomly refreshing. Sometimes it's just the inbox, sometimes the sent box, sometimes contacts, and sometimes all of the above. What is going on?
Try contacting the app support people yet?
You can set it to poll for the folders you want it to refresh. You can also enable or disable push, and you can select which folders to refresh. When it goes to refresh, it will always refresh what you've told it to, did you check these settings?
Sent from my girlfriend according to my current girlfriend
luvit said:
He said his corporation only supports iPhone & BB.
BB enforces the use of it's BES server license for security and RIM royalties.
Does iPhone have a similar solution to BES?
If so, android exchange may be futile.
Click to expand...
Click to collapse
iPhone and Android both use ActiveSync. If one works conceivably the other should, but it's a question of how they're administering the server side. I've seen IT departments that don't turn on ActiveSync at the user level until they confirm that the user is using an approved device.
The fact that the OP says that the calendar is synching and not mail says that it's a client side issue. For starters he should have to just specify the name of the server that's doing OWA and not the full URL path and he's stated that he's adding an /owa to the path.
So unless he has a really fubar Exchange server where he's at everything so far points to client config.