Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Customer Reference number: 110519-017417
Dear Mr Dark,
Thank you for contacting Motorola.
We know you are eager to update to Android 3.1 software. We are working on the schedule for the regional upgrades. Each region will have slightly different timing due to specific regional requirements, and features may vary based on availability and other factors. When we have more details about the schedule, we will post them. In the meantime, we caution anyone considering the use of Motorola XOOM software that is not specifically intended for their region as this can seriously damage your device.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 0870 901 0555 to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 8:30am and 6pm Monday to Friday and Saturday 8am to 2pm.
Kind regards,
Motorola Mobility
0870 901 0555 www.motorola.com Customer By Web Form (Ed Dark) 19/05/2011 02.14 PM
Oh well... Not only dont have it yet, they dont even have a schedule for it!
I guess only US Wifi Xooms are Google experience devices. All other Xooms are much slower in updates
This is very disappointing, I'm a UK user of the Xoom 3G and can't understand why the update can't be released over here now....
Sent from my MZ601 using XDA Premium App
andyiacovou said:
This is very disappointing, I'm a UK user of the Xoom 3G and can't understand why the update can't be released over here now..
Click to expand...
Click to collapse
Agreed! I'm a Canadian user, with a Xoom bought in Canada, and I'm in the same situation. How hard is it for Motorola to release an update for us? I bought a Xoom instead of waiting for a Tab 10.1 specifically because the Xoom is supposed to be an "experience" device and I thought I would get quick updates; I'm fed up waiting for my Samsung Galaxy i9000m to get updates and figured that updates for the Tab 10.1 would be delayed also. Oh well, I guess both companies are just as bad as each other when it comes to updates.
Canadian wifi user as well. Flashed US firmware (damage my ass!). Got 3.1 update. Me = happy. But I did back up the Canadian version first if I ever wanna go back.
andyiacovou said:
This is very disappointing, I'm a UK user of the Xoom 3G and can't understand why the update can't be released over here now....
Sent from my MZ601 using XDA Premium App
Click to expand...
Click to collapse
That is because it wasnt Motorola who pushed US Xoom Wifi only 3.1 update, it was Google (they apparently used US Xoom Wifi only devices for their work/testing = you get update instantly from GOOGLE, not Motorola). And For all other Xooms (non US Wifi only devices) it's now Motorola's responsibility to release (probably with some changes, b/c of driver's languages etc), and we all can see how it's going.
That really sucks IMO.
I believe the main issue is Google's international copyright efforts...they haven't set up all their products for international use so they have to strip those items out of the external update packages. In Canada, for example, we don't have Google Books and we don't have customized voice input like they do in the U.S. I would be we won't get Google TV either so I'm guessing they need to strip all that out before they distribute further.
Google needs to decide if they're an internal manufacturer or not...!
http://www.groubal.com/google-rom-support-for-european-xoom-3g-and-wifi/
not sure if this will help..
i am trying anyway. will not harm.
http://www.groubal.com/google-rom-support-for-european-xoom-3g-and-wifi/
i am trying to do this, hopefully it will work.
we need more people to sign..
I bought an imported US wifi Xoom here in Norway. As soon as i turned it on and got it on Wifi, i got the 3.1 OTA.
If one has the Euro version, why wait? Just flash the us 3.1.
MiRaCL said:
I bought an imported US wifi Xoom here in Norway. As soon as i turned it on and got it on Wifi, i got the 3.1 OTA.
If one has the Euro version, why wait? Just flash the us 3.1.
Click to expand...
Click to collapse
You will have to root and you will loose languages and further updates via OTA.
Hdtvpower
Related
i have a telus lg optimus 7 unlocked and now on the sasktel network. my question is am i screwed for getting these updates because sasktel doesn't recognize the phone as one of there models and i am not on the telus network so they wont push it to me? i cant justify paying 400 bucks for a phone that i cant get the new updates the Microsoft rolls out.
If you do not get this update, you will get the next one (By mid March) definitely. Microsoft has confirmed that much. I contacted Telus, and it seems they have "no information to offer at this time". Basically, Telus is the only carrier in North America that has yet to offer update for their WP7 devices, but two weeks is not that long to wait, right? Especially considering that this update does...nothing, and all updates are cumulative.
kapanak said:
If you do not get this update, you will get the next one (By mid March) definitely. Microsoft has confirmed that much. I contacted Telus, and it seems they have "no information to offer at this time". Basically, Telus is the only carrier in North America that has yet to offer update for their WP7 devices, but two weeks is not that long to wait, right? Especially considering that this update does...nothing, and all updates are cumulative.
Click to expand...
Click to collapse
I'm planning on giving Telus a few more days before complaining loudly, as the rollout was to be staged, so maybe they volunteered to be last on the list :|
Personally, I'm fairly concerned about this as Telus doesn't have the greatest record for updates in the past, and holding this back isn't a good sign (imho).
Even if this minor update is rolled into "no-do", there's no guarantee "mango" won't be an 'odd numbered' update, or that we won't be weeks behind others getting either/both.
From the windows phone team blog
(http://windowsteamblog.com/windows_...-answers-about-our-first-software-update.aspx)
Q: I still haven’t received an update notification yet. When can I expect it?
A: It’s hard to predict because it depends on many factors. It could be days—or even weeks—before you’re able to update your phone.
Click to expand...
Click to collapse
So as the rest of the world gets copy/paste, theoretically we telus users could just be getting the pre-nodo update.
I'm right there with you I had the same thought when I read that article. I don't understand why Rogers and Bell both have launched it but Telus hasn't I tweet'd customer service about it and they answered back they had no information about unreleased updates.
I am hoping that maybe Telus wanted to "save us" from the trouble of doing 2 updates in a fairly short period of time. At least we know that they can't block nodo. Out of curiosity does anyone know how Telus is with android updates?
bond7734 said:
I'm right there with you I had the same thought when I read that article. I don't understand why Rogers and Bell both have launched it but Telus hasn't I tweet'd customer service about it and they answered back they had no information about unreleased updates.
Click to expand...
Click to collapse
I've been looking around all the standard places for more info but haven't come across anything. My fear is that the wp7 userbase on Telus is small enough that they don't consider us a priority.
nVd90 said:
I am hoping that maybe Telus wanted to "save us" from the trouble of doing 2 updates in a fairly short period of time. At least we know that they can't block nodo. Out of curiosity does anyone know how Telus is with android updates?
Click to expand...
Click to collapse
They're mediocre at best.
http://www.androidincanada.ca/category/telus-android/
Another thread discussing similar possibilities for crappy timing/rollout (carriers get 8 weeks?!)
http://forum.xda-developers.com/showthread.php?t=968990
I hope that we are considered a priority. I'll do my part and call and bug them maybe if everyone jumps on board we'll get this update.
i spoke to sasktel and they have already rolled out the patch on there network. but because my phone is telus branded and the zune software see the phone as telus it wont give me the update. sasktel does not recognize my phone for updates so i would assume that's because they don't sell the phone.
I'm in the same situation as you kazman. Have an unlocked Telus branded Optimus 7 running on the Bell network, and wondering if I'll get the update when/if Telus releases it.
Will report if I do.
I cannot believe we can't find a solution to get the update...
Like Android, installed custom ROM of WP7 to avoid carrier blocking.
xdapants said:
I've been looking around all the standard places for more info but haven't come across anything. My fear is that the wp7 userbase on Telus is small enough that they don't consider us a priority.
They're mediocre at best.
http://www.androidincanada.ca/category/telus-android/
Another thread discussing similar possibilities for crappy timing/rollout (carriers get 8 weeks?!)
http://forum.xda-developers.com/showthread.php?t=968990
Click to expand...
Click to collapse
So I emailed client care about the update, (your gonna love this)
"Hello Justin,
Thank you for taking the time to write to TELUS via e-mail.
Windows has not released any official updates yet. Please refer to the following link for details:
http://www.microsoft.com/windowsphone/en-us/features/update-info.aspx
When an official update is released from the manufacturer, it's also posted on our equipment page specific to your phone:
http://www.telusmobility.com/en/ON/lg_optimus_7/index.shtml
For further information or assistance, please reply to this message, including your original e-mail and our response. If you prefer, you may also call our Client Care team toll free Monday to Friday from 8:00 AM to 10:00 PM, and Weekends and Holidays from 9:00 AM to 8:00 PM at 1-866-558-2273 (or *611 from your wireless handset).
Thank you for using TELUS' online service and have a great day."
So I have emailed back asking that he double check the site and not just send me to the page that tells people what the next update is but infact to check the update page (http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/update-history.aspx) Still waiting on an answer but it's great that they took the time to really look into it So I have emailed back and shown them the link and also shown them Bell and Roger's pages releasing it as well as a few carriers with the same phone (LG Optimus 7) that have released it. (because you know that's where they would go next) Will post results on here if I get them.
that is completely ridiculous. i called a telus store yesterday in Saskatchewan and she told me that they don't know about updates and recommended that i move the date on my phone ahead a year and i should get the update then. but she had just told me a minute ago that there where no updates. they need to get a clue.
So it seems like Telus just doesn't know what to do with updating the phone. I am a bit surprised and doubtful that Microsoft didn't tell them though. It just shows a huge lack of communication within Telus.
as I posted in the other thread, I talked to a telus rep who also no idea about the update; but was able to confirm they didn't have to pay MS for it, so we should be getting it.
I've got a 10 year old account with them and made it clear I would be willing to switch carriers if they dropped the ball.
Hopefully we can get enough people telling telus the same that they'll get their act together.
i would like to know why we cant just get the update from the zune software. and if a carrier such as telus hasn't released the update how does the zune software know not to offer you an update or does telus need to respsond to microsoft that the update is out on there network. how about a new rom from bell or rogers that would solve all our problems.
kazman13 said:
i would like to know why we cant just get the update from the zune software. and if a carrier such as telus hasn't released the update how does the zune software know not to offer you an update or does telus need to respsond to microsoft that the update is out on there network.
Click to expand...
Click to collapse
It's going to be something like that (e.g. telus tells MS it's approved, WinPhoneUpdate sets the flag to allow it).
kazman13 said:
how about a new rom from bell or rogers that would solve all our problems.
Click to expand...
Click to collapse
I'd assume going to a differently branded rom would solve it, although that'd likely negate access to the telus app store. Another potential issue is that the telus optimus7 is a different model number from the european one. I have no idea which version the mexicans got so there may not even be a viable alternate rom. :|
An unfortunate truth
Look guys, this first update was OPTIONAL for carriers. It did not provide any new features and was just a test update before the real update in a week and a bit. Unfortunately for you guys, TELUS decided to not push this one in favour of just sending one update later. You shouldn't be upset at TELUS ... yet. I had an Android phone with them before and just about lost my mind over the update issue, but I think WP7 will be different because MS has more say than the OEMs do regarding Android. I feel bad that you guys are suffering, but it isn't really TELUS' fault.
Commander Data said:
Look guys, this first update was OPTIONAL for carriers. It did not provide any new features and was just a test update before the real update in a week and a bit.
Click to expand...
Click to collapse
That doesn't really disuade any concerns.
It's not just a test and no user visible features does not equal not necessary - think API changes before mango
My main fear is that something I'll deem critical will be in one of these minor updates, and telus will make me wait 6 months till the next major update instead of just pushing me the fix.
Commander Data said:
You shouldn't be upset at TELUS ... yet.
Click to expand...
Click to collapse
I concur, as this is hopefully a unique/one time scenario, which is why I'm waiting to see what they do with NoDo before complainging too loudly/switching carriers
Commander Data said:
I feel bad that you guys are suffering, but it isn't really TELUS' fault.
Click to expand...
Click to collapse
Just because I feel like nitpicking (I'm just being a smart-ass, don't take it seriously/personally ):
There are three "entities" involved in getting my phone updated
1) Microsoft - they've released the update, not their fault
2) Myself - I've connected to my computer and forced zune to check for updates, not my fault
3) Telus - They're not pushing the update for whatever reason ... pretty sure it's their fault
optional or not this still makes telus look bad when all other major carriers in canada are pushing this update but not telus.
bond7734 said:
So I emailed client care about the update, (your gonna love this)
"Hello Justin,
Thank you for taking the time to write to TELUS via e-mail.
Windows has not released any official updates yet. Please refer to the following link for details:
http://www.microsoft.com/windowsphone/en-us/features/update-info.aspx
When an official update is released from the manufacturer, it's also posted on our equipment page specific to your phone:
http://www.telusmobility.com/en/ON/lg_optimus_7/index.shtml
For further information or assistance, please reply to this message, including your original e-mail and our response. If you prefer, you may also call our Client Care team toll free Monday to Friday from 8:00 AM to 10:00 PM, and Weekends and Holidays from 9:00 AM to 8:00 PM at 1-866-558-2273 (or *611 from your wireless handset).
Thank you for using TELUS' online service and have a great day."
So I have emailed back asking that he double check the site and not just send me to the page that tells people what the next update is but infact to check the update page (http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/update-history.aspx) Still waiting on an answer but it's great that they took the time to really look into it So I have emailed back and shown them the link and also shown them Bell and Roger's pages releasing it as well as a few carriers with the same phone (LG Optimus 7) that have released it. (because you know that's where they would go next) Will post results on here if I get them.
Click to expand...
Click to collapse
Here's the answer! I got back from Telus after showing them where the update was and asking why we don't have it and why Rogers and Bell have released it.
Hello Justin,
Thank you for your reply.
Due to the technical requirements involved we are unable to disclose when the update will become available.
I would recommend to check our Website for updates as this is the first place any new information on your handset will be advertised:
http://www.telusmobility.com/en/ON/lg_optimus_7_support/
I regret any inconvenience or confusion this has caused and thank you for your patience in this matter.
For further information or assistance, please reply to this message, including your original e-mail and our response. If you prefer, you may also call our Client Care Team toll free Monday to Friday from 8:00 AM to 10:00 PM, and Saturday and Sunday from 9:00 AM to 8:00 PM at 1-866-558-2273 (or *611 from your wireless handset).
Thank you for using TELUS' Online Services and I hope you have a wonderful day.
Best regards,
Aekta
e.Care Specialist
TELUS
There's a technical requirment that makes them unable to disclose when the update will become avalible... doesn't make too much sense but I do agree with all of you. It's not that I desperatly want this update or that it's really negativly effecting me in anyway, it's that I fear this pattern may continue on to updates that improve the phone. We'll see what happens in March hopefully Telus pulls it together or at least has a better answer then just because.
Hi guys,
I live in Europe and would like to get the Motorola Atrix 4g. There's still no official date on the release in Europe as far as I know and just might be released in July 2011 in UK.
Well, I don't really want to wait that long and I might get the phone from US or from Canada, where it should be released next week.
Is there something I should consider or any problems I might expect because of using the phone in Europe?
dubak
There is no problem for Atrix using on any others country. I wish it can switch 3G to 2G only to extend battery life and switch back when need.
Sent from my LogicPD Zoom2 using XDA Premium App
dubak said:
Hi guys,
I live in Europe and would like to get the Motorola Atrix 4g. There's still no official date on the release in Europe as far as I know and just might be released in July 2011 in UK.
Well, I don't really want to wait that long and I might get the phone from US or from Canada, where it should be released next week.
Is there something I should consider or any problems I might expect because of using the phone in Europe?
dubak
Click to expand...
Click to collapse
I bought mine from the States and I'm in Australia and it works perfectly. I read up on all the frequencies around Europe as well, because I'll be there at the end of the year and most of Europe has the 2100mhz 3G frequency which is supported by the Atrix, so you should be all good.
How did you unlock?
Do you know where can you get the Atrix unlocked online? @ikenley did you get yours in the US or online, and if online, which site? I am planning to get one to replace my old Nexus One...
antovolk said:
Do you know where can you get the Atrix unlocked online? @ikenley did you get yours in the US or online, and if online, which site? I am planning to get one to replace my old Nexus One...
Click to expand...
Click to collapse
You can buy "unlocked" from Negri Electronics (that is where mine came from). They are a bit pricier than other offers, but they ship directly internationally. The phone ships locked, but they send you the unlock code by email. As I mentioned in another thread, it may take some time (two weeks for me) to ship out, as they do not seem to have a steady supply.
See more sources at http://forum.xda-developers.com/showthread.php?t=964641 . Most of them only ship within the US though, but if you have an address in the US that you can ship to, it should work. (As long as that address is linked with your Google Checkout / Amazon / Paypal / other account used for payment.)
There is also an unlock thread, discussing unlock sites for Atrix. It seems possible for US$ 15.
there are many offers on ebay also
And what about the laptop dock?
Hey everyone,
I'll be visiting the US next week and i'm considering to buy a wi-fi Xoom in the US. But i'm really doubting about it, since i'm living in Europe.
What are the differences between the US version and the European version of the Xoom. I know my warranty won't be valid in Europe, but i'm not planning to break it.
The Wifi Version shouldn't be at all different than the US one, other than maybe a different set of languages installed.
I have had a US xoom for a month now, no difference, just language as said above, there are only 3 I think. Works perfectly, and is £100 cheaper
Sent from my Desire HD using XDA Premium App
I beleive the warranty is global. I bought my Xoom from US and after 5 days I lost touch control, Motorola replaced my Xoom without any problems.
I'm also in europe.
Definitely agree with Bloke, besides less language choices there are no differences. And I believe in another forum you asked whether the market would function and the answer to that is yes, no problems at all.
And as a bonus, I believe Google Books is not installed on the European version, but it is on the US model. After I rooted, titanium backup gave me the option to defrost that program, so mysteriously it now also works in Europe!
There will be one difference due to different regulatory domains the US Xoom Wifi won't have access to wireless channel 13 as far as I know that would be the only difference.
Inphinitizeit said:
There will be one difference due to different regulatory domains the US Xoom Wifi won't have access to wireless channel 13 as far as I know that would be the only difference.
Click to expand...
Click to collapse
I'm 99% sure I have used my US wifi only Xoom on channel 13.
poisike said:
I'm 99% sure I have used my US wifi only Xoom on channel 13.
Click to expand...
Click to collapse
Generally its disabled at the driver level for a lot of devices. I'm not 100% sure on the Xoom but it is a possible difference.
bloke said:
I have had a US xoom for a month now, no difference, just language as said above, there are only 3 I think. Works perfectly, and is £100 cheaper
Click to expand...
Click to collapse
Did exactly the same, £380 taxes paid at RadioShack. Correct about language choices, Eng, Esp & Fr. I already had a slip in plug to change the power supply adaptor to UK. Works as it should.
Same here. Us Xoom on danish ground.
Eng. System with danish keyboard.
No problems.
Sent from my Xoom using Tapatalk
Bought a xoom from US, living in SWE. No problems as far a functionality. The warranty thing is a bit confusing though, I'm having a problem with my Xoom's USB and some technicians say it's under US warranty some of moto's technicians say it's fine and they will try and help me. Sooooo think about that
danum said:
Did exactly the same, £380 taxes paid at RadioShack. Correct about language choices, Eng, Esp & Fr. I already had a slip in plug to change the power supply adaptor to UK. Works as it should.
Click to expand...
Click to collapse
Where did you get the slip in plug, is that the bit that plugs into the us adapter?
Ta
Bloke
Sent from my Xoom using XDA Premium App
Can't remember tbh, it was probably from an iGo travel adaptor. It just slips over the two US pins and neatly clips into place. Just looks like an OEM charger. I Googled but could not find the part. I don't know the proper name for it. Sorry I cannot help more.
I too live in Europe. Is it sensible to buy one from Amazon and ship it to me? It wayyy to expensive here almost 1000$
Sent from my GT-I9000 using XDA App
Same for me... I live in Czech Republic and my Rooted Xoom (from US) works fine. You have to buy some plug adapter because Xoom doesn't support charging via USB.
Got mine from the US and it works fine, you can download Google Books from the internet and it just works.
poisike said:
I beleive the warranty is global. I bought my Xoom from US and after 5 days I lost touch control, Motorola replaced my Xoom without any problems.
I'm also in europe.
Click to expand...
Click to collapse
How did you go about this? I have a horrible ghosting problem with my screen and I could do with it being fixed. Cheers
SteveEdson said:
Got mine from the US and it works fine, you can download Google Books from the internet and it just works.
How did you go about this? I have a horrible ghosting problem with my screen and I could do with it being fixed. Cheers
Click to expand...
Click to collapse
I contacted Motorola UK, explained my situation and they offered to send me a replacement. They were slow in replying to my messages, but they resolved my problem.It took two weeks to ship the replacement from US to Estonia (EU).
About ghosting, I have seen it also on both devices, but only in the browser. Are you sure its a screen problem?
How did you get the Books app to work?
Should be no problem.i bought in us for singapore. Best advice is buy online as the sales tax isn't like VAT. There is no refund
djlowballer said:
Should be no problem.i bought in us for singapore. Best advice is buy online as the sales tax isn't like VAT. There is no refund
Click to expand...
Click to collapse
I think amazon has like 10 days refund although I could be mistaken
And where do people buy it someone told me that amazon isn't all that cheap. Alternatives?
Sent from my GT-I9000 using XDA App
mbroeders said:
Definitely agree with Bloke, besides less language choices there are no differences. And I believe in another forum you asked whether the market would function and the answer to that is yes, no problems at all.
And as a bonus, I believe Google Books is not installed on the European version, but it is on the US model. After I rooted, titanium backup gave me the option to defrost that program, so mysteriously it now also works in Europe!
Click to expand...
Click to collapse
Could you please specify how exactly you've made Google Books work in Europe? I've got Titanium Backup but don't see an option of "defrosting" apps.
I've bought the US VerizonXoom 3g+WiFi upon my visiting the US and everything works here like a charm, apart from Google Books and Google Movies. I live in Ukraine, which is only geographically in Europe, not the EU member. The guys from a Ukrainian CDMA network office even managed to connect my Verizon US Xoom to their network, even though the shop assistant in the US kept telling me that the US Xoom is for Verizon only.
Acer Thailand facebook page recently states that A500 with build number below 1.126 in Thailand will not get 3.1 OTA update from Acer. Unfortunately mine is 1.016.04 and never got ANY OTA update.
Anyone can confirm this is true in other country? I personally do not quite believe Acer Thailand support.
and why you not believe this
สำหรับการอัพเกรด Acer Iconia A500 เป็น 3.1 ตอนนี้เพื่อนๆ สามารถอัพเกรดผ่าน Over-The-Air (OTA) 3.1 (4.010.24) Official Update ได้ตั้งแต่ วันที่ 5 กรกฏาคมที่ผ่านมา แต่กรณีที่ไม่สามารถอัพเกรดได้ สำหรับเครื่อง A500 16Gb เนื่องจาก Firmware ต่ำกว่า 1.126 ซึ่งเท่าที่ทราบเป็น เวอร์ชั่น 1.016.04 และ ไม่ได้รับ การอัีพเกรด OTA เป็น 1.139.04 เมื่อต้นเดือน มิถุนายน ในกรณีนี้ ต้องอัพเกรดแบบ Manual นะครับ..
Click to expand...
Click to collapse
don't worry you can get the update (but I don't get why they speak about the 16GB, is there anything different with the 32GB or they expect that the 32GB should already get the OTA 139.04)
call this
02-685-4311
02-685-4355
or
fax at
02-254-9763
ask them directly
chok dee
I just wonder why they did not mention about this at first place (I bought this for months). Just want to make sure that this is also the same for other country.
atipon said:
I just wonder why they did not mention about this at first place (I bought this for months). Just want to make sure that this is also the same for other country.
Click to expand...
Click to collapse
I wouldn't believe this news for second...
FloatingFatMan said:
I wouldn't believe this news for second...
Click to expand...
Click to collapse
I think we don't ask you what you believe dude.
I just wonder why they did not mention about this at first place (I bought this for months). Just want to make sure that this is also the same for other country.
Click to expand...
Click to collapse
Taiwan said same about the update OTA and version under 126.0x
Call our customer service with the number I gave you, Acer have good customer service in our country brother.
sanaell said:
I think we don't ask you what you believe dude.
Taiwan said same about the update OTA and version under 126.0x
Call our customer service with the number I gave you, Acer have good customer service in our country brother.
Click to expand...
Click to collapse
nice to know this is an official news.
It's funny that I hit an update button million times for nothing.
atipon said:
nice to know this is an official news.
It's funny that I hit an update button million times for nothing.
Click to expand...
Click to collapse
Unless it's posted on their official website, it's not official news. It's just something some guy on the internet said.
Oh, and op? If this IS true, then the last thing you can claim is that you get good customer service from Acer in your country, coz you don't.
FloatingFatMan said:
Oh, and op? If this IS true, then the last thing you can claim is that you get good customer service from Acer in your country, coz you don't.
Click to expand...
Click to collapse
You're right. I'm so disappointed with their service. Now just wait them to release an update.zip for official 3.1. In the meantime, relax and enjoy xda rom, thanks xda guys!!
FloatingFatMan said:
Unless it's posted on their official website, it's not official news. It's just something some guy on the internet said.
Oh, and op? If this IS true, then the last thing you can claim is that you get good customer service from Acer in your country, coz you don't.
Click to expand...
Click to collapse
first it's official news from ACER Thailand so don't speak about what you doesn't know.
secondly the custormer service of acer is really good and care in thailand, maybe not in england so please, you come in thailand, you go to customer service and you will be able to compare or judge
thirdly what the hell are you answering like this?
Atipon, did you call them ? if you are free go on saturday to pantip plaza pratunam, second or third floor (if you come from the bridge you arrive directly on the good floor) then you told them. they will help you as they helped me out.
read the private message box, I send you a message with more information you will see about trust
no update!
Hi,
I live in France and I bought the tablet to England via the Internet on June 3 .When I used for the first time, it offered an updated version ,Acer_A500_1.126.03_com3_gen1 and nothing since. I think I have a Chinese version because I have done a factory restore and was in Chinese.
Is it possible to change the version to have a French version? and why I did not update OTA version 3.1?
Thank you for the answers.
Excuse my bad english.
sanaell said:
secondly the customer service of acer is really good and care in thailand, maybe not in england so please, you come in thailand, you go to customer service and you will be able to compare or judge
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The customer service in England is very good, the problem is you phone up and get a call centre in India !!! Once you get past the Indian call centre and talk to someone in England you do get results.
With updates not happening to tablets I am told that the UUID number must be on the database, if it is not then you need to get it added, this means phoning up Acer.
I am also told that if you have "rooted" (aka hacked) your Iconia tablet then you are no longer covered under warranty so be warned !
tontonjicy said:
Hi,
I live in France and I bought the tablet to England via the Internet on June 3 .When I used for the first time, it offered an updated version ,Acer_A500_1.126.03_com3_gen1 and nothing since. I think I have a Chinese version because I have done a factory restore and was in Chinese.
Is it possible to change the version to have a French version? and why I did not update OTA version 3.1?
Thank you for the answers.
Excuse my bad english.
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Click to collapse
There is a new release of operating system for the Android Iconia Tablet, I know of two versions so far, the original a lot were shipped with and the month old or so updated version. I shall get the numbers of the versions tomorrow and post them so you can compare.
There is a new release of operating system for the Android Iconia Tablet, I know of two versions so far, the original a lot were shipped with and the month old or so updated version. I shall get the numbers of the versions tomorrow and post them so you can compare.
Thank you.
I'm waiting tomorrow
Wow.....that's so great.......I call up acer customer care here in india and they say they don't know anything about the update.....they say it might take a month for indian users to get 3.1....those idiots don't know that the indian users already got the update.......they know nothing about a500.........even the online chat service is rubbish......I have to go to the us site chat online....explain them everything why I contacted them instead of the us site and then ask my questions!
Sent from my XT720 using XDA App
android version 3.01
Kernel version 2.6.36.3
Build number acer_a500_1.1309.05_com_gen1
Installed and updated, that's whats in the UK.
so we are really lucky in thailand because we can go to the customer care center directly, and we not get an indian call center... since we speak thai that will be crazy.
and better root a device will not broke our warranty that i know because it is the customer service acer care told me in person.
Hi,
I'm thinking about getting a Galaxy Note. Unfortunately I'm in the U.S. So I'll have to get it from overseas. Even if I get it from a US seller, the phone is probably imported anyway. I'm planning to get it from Handtec. They have the EU version I believe.
Now if Samsung relases any OTA, does anyone know if I'll be able to get it here in the U.S.
Thanks.
As I understand, the Note doesn't need OTA's per se, as they're also downloadable directly into the phone through your WiFi using a piece of software called Kies, that is instaleld both in your phone and in your desktop.
I don't own one yet tough, so I'm just passing along forum information.
Funny you are asking that on XDA. Who cares? You can always come here and get it. Be much more concerned about the lack of warranty. The only thing holding me back from getting the Note
Sent from my Xoom using Tapatalk
Phylar said:
Funny you are asking that on XDA. Who cares? You can always come here and get it. Be much more concerned about the lack of warranty. The only thing holding me back from getting the Note
Sent from my Xoom using Tapatalk
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Correct me if I'm wrong but the Note comes with an international warranty... Well my Note did. I'm in the UK and bought it as an import from Germany. Confirmed the international warranty with the supplier too and it's definitely in force. Got a warranty book in the box to prove it.
Ngambek2003 said:
Hi,
I'm thinking about getting a Galaxy Note. Unfortunately I'm in the U.S. So I'll have to get it from overseas. Even if I get it from a US seller, the phone is probably imported anyway. I'm planning to get it from Handtec. They have the EU version I believe.
Now if Samsung relases any OTA, does anyone know if I'll be able to get it here in the U.S.
Thanks.
Click to expand...
Click to collapse
the availability of OTA is dependent upon the region the phone originated from, not which country youre currently in.
ie. if you have the european note, it will only update when a european update is available, not when the US update is available. doesnt matter if youre in US or australia like me, cant update until they release a european update.
denialnw10 said:
Correct me if I'm wrong but the Note comes with an international warranty... Well my Note did. I'm in the UK and bought it as an import from Germany. Confirmed the international warranty with the supplier too and it's definitely in force. Got a warranty book in the box to prove it.
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Click to collapse
It doesn't matter where the warranty comes from, but if any Note user decides to:
a) root their device
b) install any custom rom/kernel
the warranty will be gone in most cases. The warranty will cover hardware or software malfunction but if you install not-stock stuff on your phone, then you can't complain if your service provider or repairshop won't do it for free.
Souai said:
the availability of OTA is dependent upon the region the phone originated from, not which country youre currently in.
ie. if you have the european note, it will only update when a european update is available, not when the US update is available. doesnt matter if youre in US or australia like me, cant update until they release a european update.
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Yes, but I believe his question was more about if an american carrier would broadcast a european OTA over their networks. They don't, but Kies take care of that.
Viamonte said:
Yes, but I believe his question was more about if an american carrier would broadcast a european OTA over their networks. They don't, but Kies take care of that.
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I wasn't expecting the update to be broadcast from the carrier actually. I'm expecting Samsung to broadcast it directly. It sounds like I should be able to get the update, either through OTA or through Kies. It'd be nice to be able to update without requiring a desktop though.
Viamonte said:
Yes, but I believe his question was more about if an american carrier would broadcast a european OTA over their networks. They don't, but Kies take care of that.
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carriers only broadcast updates to carrier locked phones iirc.
if you purchase an unlocked phone, it doesnt matter what carrier youre on. when you go to check for updates, it should be connecting to samsung's servers, not your carrier's.