[Q] USB connection problem - Donation & eternal gratitude for the solution! - HD2 Windows Phone 7 Q&A, Help & Troubleshooting an

Hi everybody,
I hope you can help me because I really can't find the solution:
When I connect my HD2 WP7-device to my computer it charges, but isn't recognized.
- Zune won't start automatically and won't find any device.
- Device Manager doesn't show any unknown device or something that could be my phone.
What I have tried so far:
- Used a XP3 and W7 x64 machine (also ones without any history with a WP7-phone)
- Used a lot of different cables
- Used a lot of different USB-ports
- reinstalled WP7
- reinstalled zune
- (de)installed activesync
- I'm not sure, but first I had a dual-boot solution with Android and I recall USB also didn't work there.
I started to think the USB-connection of my phone might be broken, but when I use MAGDLR, the USB works as mass storage and I can also use the USB flasher. The Bootloader also works, so I tried the following:
- (using bootloader) restored the HD2 in its original state with a official stock ROM and original (locked) HSPL
- Installed a Android ROM: the USB also does NOT work with WM6.5 or Android.
Does anyone know anything I can try now? And Yes, I have read all of the threads of other people with USB-issues and the MS-solutions, but none of them had the solution for me...
Coffee-donation for whoever has the golden tip

Hello guys, I don't mean to hijack the thread, but I am facing a similar issue.
I installed the LEO70 ROM on my HD2 when it first came out, and forgot all about it. I now want to install the NoDo (7932) update to test it out (and maybe move permanently to an Android ROM eventually when I decide I don't like it). I am facing an issue; I want to upgrade my MagLDR to 1.13 (from 1.12) and ROMUpdateUtility doesn't recognize my phone, giving me the 'Error 260 - Connection' error.
I did remove Windows Mobile Device Center a month or two ago... could this be the problem? I have the latest Zune software installed on my Windows Server 2008 R2 SP1 (x86-64) machine, and when I plug in the phone, Zune automatically starts and recognizes my phone, telling me there's a phone update available (from February that I need to install to enable future updates). I know it will kill my phone, so I won't install it. Also, USBMassStorage mode works nicely.
Any ideas?

Hi sclip,
I don't mind if you try to find an answer to your problem too, but it seems like a different one, because mine does work in bootloader/magdlr-mode.
BTW. I just installed the stock WM6.5 Rom of HTC, and USB still doesn't work! Can it be the radio of hardSPL or is it just broken?

****, after installing the stock WM6.5, it won't install another Radio/MAGDLR using bootloader, it stucks at the 0%.
I think I might haved destroyed my HD2

Daanmannetje said:
****, after installing the stock WM6.5, it won't install another Radio/MAGDLR using bootloader, it stucks at the 0%.
I think I might haved destroyed my HD2
Click to expand...
Click to collapse
remember to HSPL it once you have installed your original Stock rom

dazza9075 said:
remember to HSPL it once you have installed your original Stock rom
Click to expand...
Click to collapse
That did the trick, thanks. To bad it didn't help my USB problem...

since youve tried just about everything else try this
try using USBDVIEW and delete all the USB drivers
also install it on a different PC that hasnt had WP7 connected to it before
to continue with fault testing will requirer us to rule out the PC or the phone, at the mo it could be anything.
since you have Windows 7 install the XP virtual machine and use that, i believe the VM now supports pass through on USB so it should work, i have an old IrDA adaptor that wont install on my w7 PC but it will on the XP VM

dazza9075 said:
since youve tried just about everything else try this
try using USBDVIEW and delete all the USB drivers
also install it on a different PC that hasnt had WP7 connected to it before
to continue with fault testing will requirer us to rule out the PC or the phone, at the mo it could be anything.
since you have Windows 7 install the XP virtual machine and use that, i believe the VM now supports pass through on USB so it should work, i have an old IrDA adaptor that wont install on my w7 PC but it will on the XP VM
Click to expand...
Click to collapse
Thanks for the USBDVIEW-tip, quite a nice piece of software! However it didn't help me with my problem. Using a computer which never had WP7 connected before didn't help either...

Related

Activesync Windows 7 Issue

I have searched this issue throughout XDA and web without joy so perhaps someone can offer some advice.
I am running Windows 7 and using WMDC to sync to my HD2. I can establish a link ok but when flashing a new ROM, Radio or HSPL, the USB connection is lost when it enters bootloader mode. Therefore the instal fails. I try over and over again and occassional a new driver loads (HD2 USB, etc) and the flash completes.
I have seen that this seems to be a big issue for others as well but there doesn't seem to be an answer posted yet.
My solution so far has been to revert to my old faithful XP with activesync 4.5 which works a dream!
Any feedback appreciated - beginning to think W7 with WMDC is a waste of time......
Thanks
put the phone into bootloader manually and attach the usb cable. does "serial" change to "usb" on the phone? if so run your flash and report back.
try all your usb ports, try to use one around back of the pc, not one mounted in the case outer in a hub.
also be sure and run customruu as administrator (right click and "run as administrator")
samsamuel said:
put the phone into bootloader manually and attach the usb cable. does "serial" change to "usb" on the phone? if so run your flash and report back.
try all your usb ports, try to use one around back of the pc, not one mounted in the case outer in a hub.
also be sure and run customruu as administrator (right click and "run as administrator")
Click to expand...
Click to collapse
Did all that and same thing - no joy. In bootloader, goes from serial to usb but flashing HSPL2 (as example) fails. Various ports tried.
Is W7 WMDC a waste of effort? As I say, have seen others stuck in a rut trying to overcome this problem.
Perhaps I have driver problems? Will firewalls or virus s/w cause issues?
Thanks
in the rom thread did you check out task 29 without drivers for win vista and win 7 give that a quick read may help you out,
Thank you (i'm polite)
I use w7 no problems. the usual reason for hspl failing is the usb socket chosen. on both my machines if I use any port except the 4 built onto the main board it fails, even though I can use those ports to flash roms no problem at all.
some have also reported problems with their av software detecting hspl as containing a trojan when downloaded, and it sometimes gets disabled.(as does customruu occasionally)
other than that.... can't help sorry.
so did you get sorted
Will be trying the Task 29 idea later when I have some spare time - thanks. By the way, it is on all flashes - radio, custom ROM, etc, but using XP it is easy peasy!! Just anoying as my laptop is W7.
yes i find it so much easier on xp, untill i tried this new method with task 29 so much easier
SUCCESS!
Thanks - ran through the thread [REF] The DEFINITIVE MTTY Thread!! MARK 2 - HD2 Edition and all works great now. Uploaded new energy May 28th ROM and changed radio to 2.08 using this process (from Bootloader rather than activesync) and to quote a merecat - SIMPLES!!
Thanks again.
Perhaps someone could add a link to the MTTY thread as I think this is a problem with activesync and windows 7 for others too.
Mr Kipper said:
Thanks - ran through the thread [REF] The DEFINITIVE MTTY Thread!! MARK 2 - HD2 Edition and all works great now. Uploaded new energy May 28th ROM and changed radio to 2.08 using this process (from Bootloader rather than activesync) and to quote a merecat - SIMPLES!!
Thanks again.
Perhaps someone could add a link to the MTTY thread as I think this is a problem with activesync and windows 7 for others too.
Click to expand...
Click to collapse
Well, the MTTY thread is a sticky. For good reason!
MG puts very detailed instructions for us Windows 7 people and if you do a quick search along the lines of "WMDC windows 7 problems", you'll get thousands of posts from other W7 users who can't sync for many reasons. Conclusion: Windows 7 is a bit flakey when syncing with WM phones. And yes, XP is almost fault-free using activesync...
In my case, it got so bad I had to re-install Windows 7 before I could connect to any of my WM phones. Now it works fine (touch wood).
Glad to hear you got it sorted.

HTC HD2 no longer recognized by WMDC

Hello all,
I'd really appreciate some help.
Just recently I notice that my HTC HD2 is no longer recognized by WMDC on my machine (a Windows 7 64bits). Initially I checked various internet sources for possible problems with WMDC setup, nothing worked. Then I tried to link between a Tytn II on the same machine, WMDC recognizes the connection, and was able to establish the link. So it looks my WMDC on the desktop is functioning appropriately.
When I use the USB cable to link the desktop with HTC HD2, the mobile is being charged. But there is simply no link so I have not been able to perform syncs. I even try to uninstall My Mobile Remote Adapter, and I saw the desktop was able to reinstall My Mobile Remote Adapter. Unfortunately WMDC still does not recognize the mobile.
Thank you all in advance.
PocketPC-User
My HD2 also stopped syncing with WMDC some time ago, both in my home and work machines... Both with windows 7 (on is x64 other is x86). So I think it could be some windows update... ?
I've disabled the "Enable faster data synchronization" thing and it works, but it is slow.
This happens every now and then for me, too. Usually, rebooting the computer fixes it, so, if you haven't done that, do it. Another thing to try is connecting your HD2 to a different USB port, as that can trigger a redetection. Also, it's worth taking a look at "Optional Updates" in Windows Update, since you may find a WMDC update there that was added when you plugged the device in.
Tried both methods but still to no avail
Hello Osprey00, and DeadVirus:
Many thanks.
I tried many a thing. Rebooting, and soft reset HD2, I installed almost every optional update except language packages, I also disabled the "Enable faster data synchronization" option. Unfortunately so far nothing is clicking. This is getting me frustrated.
So I appreciate all the help I can get and also would like to invite more friends to tip in. Sincere appreciations in advance.
PocketPC-User
WMDC
You have to download from microsoft "drvupdate-x86" file.
PocketPC-User said:
Hello all,
I'd really appreciate some help.
Just recently I notice that my HTC HD2 is no longer recognized by WMDC on my machine (a Windows 7 64bits). Initially I checked various internet sources for possible problems with WMDC setup, nothing worked. Then I tried to link between a Tytn II on the same machine, WMDC recognizes the connection, and was able to establish the link. So it looks my WMDC on the desktop is functioning appropriately.
When I use the USB cable to link the desktop with HTC HD2, the mobile is being charged. But there is simply no link so I have not been able to perform syncs. I even try to uninstall My Mobile Remote Adapter, and I saw the desktop was able to reinstall My Mobile Remote Adapter. Unfortunately WMDC still does not recognize the mobile.
Thank you all in advance.
PocketPC-User
Click to expand...
Click to collapse
I had the same problem and took me a while to fix it. I am constantly flashing customs Roms and always sync my contacts and calendar entries after flashing. After a few flashes, WMDC stopped recognising my phone. At the time i didn't do a Task29 before flashing and i think that was confusing my pc (don't ask me how!!)
Anyway, i did a Task29, flashed the rom and it has worked everytime since. Dunno if this will solve your problem but its worth a try
I'm also on Win 7 HP 64 and I always use task 29 before updating the roms (about once a week) and I never have this issue, so it may well be worth running task 29 and flashing again
SOLUTION
I had this and it ruined my life until I followed instructions on this thrtead. Loads up all the drivers you need and no problems since!!
http://forum.xda-developers.com/showthread.php?t=623356
Good luck
Heyy I had same problem some weeks ago, I read there is a problem between windows 7 64bits and WMDC.. after try a lot of things, I erased WMDC and reinstall WMDC 32bits.. (My PC is 64bits.. and I couldn´t install 64 bits..). and it works !!
efital1 said:
You have to download from microsoft "drvupdate-x86" file.
Click to expand...
Click to collapse
Hello, thanks. Well, my desktop is Windows 7 Ultimate/64 bits. drvupdate-x86 would not install. I installed 64bit version of the same software. Best wishes.
wyler said:
Heyy I had same problem some weeks ago, I read there is a problem between windows 7 64bits and WMDC.. after try a lot of things, I erased WMDC and reinstall WMDC 32bits.. (My PC is 64bits.. and I couldn´t install 64 bits..). and it works !!
Click to expand...
Click to collapse
I tried but could not install WMDC 32bits. It complained that it was not for this machine.
Thanks any ways.
johnerz said:
I'm also on Win 7 HP 64 and I always use task 29 before updating the roms (about once a week) and I never have this issue, so it may well be worth running task 29 and flashing again
Click to expand...
Click to collapse
Thanks, but this sounds more complicated. I have never flashed a new ROM on HTC HD2 myself. Given I have been rather busy, I have been looking for an easier solution. Best wishes.
PocketPC-User
Mr Kipper said:
SOLUTION
I had this and it ruined my life until I followed instructions on this thrtead. Loads up all the drivers you need and no problems since!!
http://forum.xda-developers.com/showthread.php?t=623356
Good luck
Click to expand...
Click to collapse
John,
Thanks. The more I read about this thread, the more confused I have become. It seems to have something to do with Task 29 as another friend suggested. Best wishes.

HTC HD2 Drivers won't install Win 7 x64

Anyway to manually get the drivers for it? I can't find them and I can't sync my device to my computer. Windows Mobile Device Center won't work at all, it doesn't recognize my HD2 and it says the driver installation fails.
Can someone help me out please? Thanks
Windows Mobile Device Centre was all I never needed on my win7 x64. I installed the program before inserting the HD2 though. Obviously make sure you have the program up and running before plugging in the HD2 and selecting activesync on it; It should load up. You could uninstall the driver (from device manager) and start again if all else fails.
What if it does not?
Started doing that "cant recognize" issue while installing NAND (at the radio installation process -r: 2.15., compatible)
Figured to go to stock WinMo with SDCard, but it still cant..
Faster data sync disabled, after that it tried to install the drivers again, but says it fails...
Gotta go to ms and install the updated win mob dev c. The one that ships needs updating.
Also, once you are into the android side of things you should open wmdc, connection settings, and turn off allow usb connections, and install the android usb drivers.
Thanks mate, but done everything, I mean everything. Now I'm totally stock, original SPL and original WWE ROM, everythings working like a charm, besides connecting to a PC. Also tried with another computer (XP) and another cable. I can say I've done everything I found on the net, but nothing helps. Uninstalling driver, uninstalling HTC Sync etc etc etc... It just cant recognize the USB..
thekillingroad said:
Thanks mate, but done everything, I mean everything. Now I'm totally stock, original SPL and original WWE ROM, everythings working like a charm, besides connecting to a PC. Also tried with another computer (XP) and another cable. I can say I've done everything I found on the net, but nothing helps. Uninstalling driver, uninstalling HTC Sync etc etc etc... It just cant recognize the USB..
Click to expand...
Click to collapse
Replace your USB Cable and Thats ALL !
i had the same problem....i am for now using windowx xp
aks777 said:
i had the same problem....i am for now using windowx xp
Click to expand...
Click to collapse
I have been using it win 7 64 bit since the beginning. and I never have a problem with the driver.
Try redownload and reinstall Windows Mobile Device Center from Microsoft website.
Only connect your device after the driver has been properly installed.
in device manager delete usb controller after software installation.
Thanks to ALL, but changing the USB cable, so sure that's ALL? =)
I'm not gonna mention that I've written that I've tried it with many computers and many cables. =)
The phone is sent to HTC and they told me that they ordered a new mainboard.
Hope doesn't take too much time. My Service Provider gave me a Galaxy 7500.. Cupcake, no market.. arrrgh!
Thinking of buying an iPhone and selling it after two weeks but that's gonna cost me $200 loss in two weeks. too much =)
As doing some thinking.. the device cannot "introduce" itself to the computer. I couldn't find a more sense making answer.
If you've tried hard-resetting, cable and PC changing, if it's still not working, then there should be a problem about the phone, mostly about the mainboard.
I suggest anyone having that problem go make your phone check at a service, of course if you have warranty. =)

[Q] USB not working, except for bootloader...

Hi everybody,
I hope you can help me because I really can't find the solution:
When I connect my HD2 WP7-device to my computer it charges, but isn't recognized.
- Zune won't start automatically and won't find any device.
- Device Manager doesn't show any unknown device or something that could be my phone.
What I have tried so far:
- Used a XP3 and W7 x64 machine (also ones without any history with a WP7-phone)
- Used a lot of different cables
- Used a lot of different USB-ports
- reinstalled WP7
- reinstalled zune
- (de)installed activesync
- I'm not sure, but first I had a dual-boot solution with Android and I recall USB also didn't work there.
I started to think the USB-connection of my phone might be broken, but when I use MAGDLR, the USB works as mass storage and I can also use the USB flasher. The Bootloader also works, so I tried the following:
- (using bootloader) restored the HD2 in its original state with a official stock ROM and original (locked) SPL
- Installed a Android ROM
The USB also does NOT work with WM6.5 or Android.
Does anyone know anything I can try now? And Yes, I have read all of the threads of other people with USB-issues and the MS-solutions, but none of them had the solution for me...
Coffee-donation for whoever has the golden tip

[Q] HTC HD2 USB doesn't detect with MAGLDR

Hello,
I recently purchased HTC HD2 from someone. It came to me with Android 2.2 froyo installed in it through NAND. Now when I am trying to put ICS replacing froyo or when I am trying to put WINMO 7.5 Mango along with android it doesn't detect USB device connection.
All other features are working perfectly like, phone charging through USB, USB detection for SD card etc.
USB doesn't detect only when I try to run through MAGLDR. For example: when I am switching ON my phone by pressing Voume down key along with power key, colourful screen appears with "SERIAL" written on it. Now when I connect phone to my PC through USB it doesn't change to "USB" from "SERIAL".
Also when I am switching ON my phone by continuously pressing power key to get into MAGLDR mode and trying to flash using the 5th option "USB Flasher Mode", here also I can see just "Wait USB…" rather as per the tutorials it should display "Wait USB…USB".
Now because of this issue I am unable to use my HD2 using WINMO or with any other android OS.
Please help with any option so as I can use the USB feature or to install different OS. My motiv behind purchasing this set was only the customization I can do with the phone. Now without which my motive is getting failed.. Please help me guys :crying: ..
Thanks,
Harjeet
What's your PC setup?
A few things,,
In wmdc untick allow USB connections,, the wmdc that comes with vista/win7 isn't the latest version, Google the Microsoft wmdc page and manually download+install, try not to use a 64 bit windows machine if you have the option, (winxp for preference), running an os through any virtual machine type setup can be problematic, try different USB ports, for magldr it needs the android drivers,,,they can be found in various ways, they're linked in the nand toolkit thread, or I think installing "myphoneexplorer " on the PC installs them too, or Google the android sdk (that's a long and complicated way to get them)
Thanks for replying..
First thing.. Do I need to install WMDC when I am not having windows OS itself in my phone? This is just a question because as per my knowledge I don't need to install WMDC unless I am using windows in my Mobile.
At present mobile is purely an android phone with android OS installed in NAND.
And yes I am having Windows XP 32 bit with me. I already tried with different data cables and in different USB slots but USB connection for installing new OS doesn't work. Other then this all other features of USB are working perfectly.
Please revert in case my opinion is wrong.
Thanks,
Harjeet
harjeetgrover said:
At present mobile is purely an android phone
Click to expand...
Click to collapse
no its not, its a windows mobile phone with a hacked winmo bootloader allowing it to run a custom bootloader (magldr or clk) which enables android to run.
Anything you do in the winmo bootloader (stripey screen - hspl, task29/flashing magldr/flashing stock roms, flashing radios - ) all requires windows mobile usb drivers.
Anything you do from the magldr screen requires android usb drivers.
Hey Sam,
I can't believe it.. I was wrong.. Just installed Active Sync and tried again.. It worked..
You were right.. Thanks a ton champ..
harjeetgrover said:
Hey Sam,
I can't believe it.. I was wrong.. Just installed Active Sync and tried again.. It worked..
You were right.. Thanks a ton champ..
Click to expand...
Click to collapse
Somebody recognized Samsamuel, not for no reason I assume, but who?:cyclops:
the all-seeing-eye recognises us ALL!
Hello all.
When you've got some problems with you datacable via phone/pc is also this a solution.
Be sure you've make a copy of your SD-card and after when you copied SD to PC (harddisc) via datacable or cardreader and after this you gonna formatting your SD-card or you buy a new SD-card.
Then put new or formatted SD-card into your phone and started it up in bootloadermenu (colorscreened) <volume down> and after this you wil see now in place only "serial" changed into "USB".
I'll be hope that this wil working.
I've my HTC HD2 also working when i fixed this.
HTC HD2 / PACman Android version 4.1.2 (latest version) / Magldr 1.13 / CWM recovery 3.2.0.0 <this combine works very simple and als this Android rom is stable and fast without automatically rebooting time.
For more you've check <HTC HD2 Android roms>
I wish you good luck with your phone...
i have the same problem
I had the same problem on my Windows 7 x64. Then I tried to connect HD2 to my older Win XP notebook and there it worked. So I found somewhere, I should update drivers in my Windows 7 system. I downloaded file "drvupdate-amd64.exe" from Microsoft (search in Google for "Microsoft Windows Mobile Device Center 6.1 Driver for Windows Vista (64-bit)"), installed it and then it started to work (it took a while, before it started to work, but it started). When I connected my HD2, Windows found the driver, installed it and "SERIAL" changed to "USB" finally.
harjeetgrover said:
Hello,
I recently purchased HTC HD2 from someone. It came to me with Android 2.2 froyo installed in it through NAND. Now when I am trying to put ICS replacing froyo or when I am trying to put WINMO 7.5 Mango along with android it doesn't detect USB device connection.
All other features are working perfectly like, phone charging through USB, USB detection for SD card etc.
USB doesn't detect only when I try to run through MAGLDR. For example: when I am switching ON my phone by pressing Voume down key along with power key, colourful screen appears with "SERIAL" written on it. Now when I connect phone to my PC through USB it doesn't change to "USB" from "SERIAL".
Also when I am switching ON my phone by continuously pressing power key to get into MAGLDR mode and trying to flash using the 5th option "USB Flasher Mode", here also I can see just "Wait USB…" rather as per the tutorials it should display "Wait USB…USB".
Now because of this issue I am unable to use my HD2 using WINMO or with any other android OS.
Please help with any option so as I can use the USB feature or to install different OS. My motiv behind purchasing this set was only the customization I can do with the phone. Now without which my motive is getting failed.. Please help me guys :crying: ..
Thanks,
Harjeet
Click to expand...
Click to collapse
I confess I haven't read all answers so it might be a repetition but what I think is you might have made changes in your operating system, specially in SYSTEM REGISTRY that deals with communicating your devices chipset in particular mode, I think it is a QUALCOMM device, now you should do following things:-
First if you have registry backup, apply that and revert back to previous system registry or in case you have not, restore your OS to any previous restore point.
Then restart system, connect USB cable and start it in the particular mode you asked in question (vol down+power), it should try detecting driver.
If it can't, better solution to try finding QUALCOMM MSM driver for HD2 separately is to download windows active sync/htc sync, which might be having these drivers built in, download it and if it doesn't help, restart your system, then try again, it should work, in case doesn't PM me, as I won't be following this post, most probably even you ain't

Categories

Resources