Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
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From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
So ok a bit of a story but maybe someone can help me out here.
So I gave my girlfriend a vibrant, and unlocked it for ATT and threw Bionix on there for her.
Well, I then got it back from her after a long fight over how it was her birthday present and after our 5 years together she had the nerve not to even pick up her birthday card or other presents I had gotten her... I had gotten her the phone a few weeks early mind you just to make her happy because things were going fine.
Well, i'm almost certain she's been talking to someone else, but before she gave me the phone back she was smart enough to wipe the phone and put it back to the way stock Bionix is. I'm not sure how she wiped it or what she did but is there anyway I might be able to restore the phone so I could do some snooping?
I'd like to know honestly if i'm being lied to... so if anyone could help, i'd appreciate it.
jwleonhart said:
So ok a bit of a story but maybe someone can help me out here.
So I gave my girlfriend a vibrant, and unlocked it for ATT and threw Bionix on there for her.
Well, I then got it back from her after a long fight over how it was her birthday present and after our 5 years together she had the nerve not to even pick up her birthday card or other presents I had gotten her... I had gotten her the phone a few weeks early mind you just to make her happy because things were going fine.
Well, i'm almost certain she's been talking to someone else, but before she gave me the phone back she was smart enough to wipe the phone and put it back to the way stock Bionix is. I'm not sure how she wiped it or what she did but is there anyway I might be able to restore the phone so I could do some snooping?
I'd like to know honestly if i'm being lied to... so if anyone could help, i'd appreciate it.
Click to expand...
Click to collapse
Lol... This made my morning. BTW.... No.
Hey it was worth a shot, and it's better to have proof then to be lied to constantly. Like I said 5 years, so it's not like this is some whatever girl, and i'm just curious to know if she's doing something behind my back... But she was smart enough to delete anything she could get her hands on it seems, pictures, everything
Daamm! Sorry total bummer
Sent from my SGH-T959 using XDA Premium App
Girls are COLD BLOODED MAMMALS.
If you cannot make her feel secure, she'll let you go easier than you can ever imagine.
lol thanks for the words of wisdom there. She may not be lying but just recent events have led me to believe there is something going on on the side lines, and honestly if thats the case i'd rather just know and be on my way.
But I also don't want to accuse and then ruin what is left of what we still have haha.
This is a ****ty situation sir, but unless there was a backup made, then there is now way you can restore it. You might check to see if there is a backup. If she was smart enough to delete it, she may have been smart enough to make a backup just in case the phone messed up for some reason.
My Tmobile G2, which I bought couple of 4-5 months back, is almost Dead. (Displays couple of white stripes on black screen once powered).
My contract with Tmobile is cancelled/broken so they are unable to access my account and wanted me to contact HTC. I did so and HTC agreed to repair the phone under the condition that there is no unauthorized software installed on it. My G2 is rooted and has CM7 on it. I dont have any way to flash it back to stock without the display working. Rooting or Custom ROM has nothing to do with this issue but HTC is not going to agree. If I send it and dont get repaired due to out-of-warranty violation, I would have to bear shipping charges/ HTC technician anaylsis charges etc and still end up with a dead phone.
What should I do now?
(...I wish I had not rooted my phone and put CM7)
I beleive this is the guide you need http://forum.xda-developers.com/showthread.php?t=835971
Sent from my AWESOME DZ
How do unroot without my display working?
Oops didn't read correctly, must be time for bed. I remember I had a peice of software ocne that mirrored my phones on my pc and I was able to control all the functions with out looking at or touching the phone, but I can't for the life of think of its name.
The only other way that springs to mind is to get someone to talk you through what buttons to press, can't imagine that would be very easy though.
Actually it might not be that hard, because you only have to use CWM and the bootloader, the guide says to use rom manager but its not really needed and navigating through cwm with no display wouldn't be to difficult with someone guiding you. If no one else offers to help I'm happy to try but it wouldn't until at least 7pm GMT tomorrow.
Sent from my AWESOME DZ
ok it makes me mad...this is my second device(lost my original on a roller coster) i'm short on cash at the moment so i been doing research trying to find out if i could get a different device but it turns out i would have to pay full price...should i just file a claim and get the same device or would att let me renew my contract and get a different device....my last upgrade was in early april
Hi kilme14,
Thats to bad! What exactly happened to your second Surround? Does still function at all? Can you tell us if or what it does, or if its just doesn't turn on at all?
Is it not covered by warrenty?
Tough to say if they would let you renew your contract that early, and i think if they did you would still be paying almost full price for your new phone. I know I try with my phone companies and depending on how they determine when you get an upgrade its a tough shot.
Hopefully we can figure this out, or your phone company gives you a new one.
Thank you,
Coockoo
it wouldn't load past the white htc screen, and today i got an error about my storage card....but i finally got att to send me a new phone but i'm going to trade it in for a different phone...the windows phone isnt working for me
Alrighty cool, I'm glad they sent you a new one!
If by chance you end up keeping that one or go through this again. The stem of that problem comes from the SD. Its happened to quite a bit of people and replacing the 16GB SD that comes with the phone fixes. I've done this myself as they wouldn't give me warranty and it works just like brand new. I've done and there are several others who have fixed that same issue with the replacement of the SD.
I like windows phone but i keep jumping back and fourth between my desire HD and Surround. they both have so many cool aspects about them and i really can;t wait for MANGO to be released, it looks pretty nice.
Hopefully your new phone fairs a bit better! What are you going to try and get?
Take it easy,
Coockoo
oh man .
if you get eror - storage card is not working . either swapped either unavaible ( or something like . )
just hard reset phone and THATS all .
1. turn off
2. hold volume down key .
3. after screen says promt about factory settings - hit volume down again
dont be drama queen man ..
Damn, I feel bad for you man..
Got my 3GS stolen about half a year ago and I was pissed. Not the same thing that happened to you, but I hate being phoneless, and it dying must suck
Don't worry you'll get another phone soon enough !
Hi guys....still fighting the good fight? I havent been around much lately I know. I was away for awhile for our ceramonies and when I got home my continuum was dead! No boot, no recovery, no download mode and it doesnt seem to be charging at all. So now Im stuck in dialup hell again hahaha.And even though it was used when I bought it didnt have any problems so Im almost certain my little brother had everything to do with it hehe :-| Since I have a Verizon prepay monthly account I got no insurance so unless a miracle happens I will probably be buying another phone and leaving you fine people. I just hope I can activate a different phone and still keep my unlimted data???
Sorry to hear that buddy. Happy trails wherever it takes you
Sent from my SCH-I400 using xda premium
Well, that's hell. Reminds me how nice it was to be an only child. Peek in occasionally and wave. But, to answer your question: You should. Data is tied to the number, not the phone it'self.
Maybe see if VZW will send you a replacement battery, or take it into a store and they may be able to help? You could also contact Samsung as the phone hasn't been out for more than a year, so it should still be covered under the factory warranty as well, they may be able to fix it for you.
I believe Imnuts is right. I have seen two Continuums replaced for free by way of Samsung's one-year warranty. The Verizon agents didn't seem to know or care that I had replaced one already by way of manufacturer's warranty
Yeah, you should be able to get it fixed that way. Not saying you want to keep the Continuum, but I'd at least try that as it should be cheaper than buying a new phone.
Hi guys! Im finally back....good thing I got lotsa sibs...my brother just got DROID 3 so he gave me his old X...have a droid 1, devour, bionic, pro, 2 X's, an incredible, fascinate, continuum, and a play between all of us and I've rooted all of em except the Sony (once my phone died I had to play with sump haha)...anyway wanted to say thanks to all who helped me. You guys are the heart and soul of the continuum. I will still chekin and try to lend a hand when I can....by the way seems like alot of new owners bricking their continuums... I love the population growth and jus wanna tell the noobs to be patient, research, learn from your mistakes, and soon you wont be noobs anymore...much love and see you guys later
Sent from my DROIDX using xda premium