I got my SGS II since yesterday, but I already have a problem.
When using the device, there is always a chance that the screen suddenly freezes. No matter what you are doing at that moment: browsing, playing a game, listening to music,... . And the processor usage has, in my opinion, nothing to do with the chance of freezing.
The only thing I can do is resetting the phone by using the power button.
After the phone rebooted, I noticed that the battery level dropped a certain percentage. The amount depends on how long you wait to reboot the device.
Now, last night, I left the phone behind with a battery of 20%. The strange thing is that when I looked this morning, the battery was 25%. And on the graph you see that the battery level increased. The time span was circa 8 hours. (The device didn't freeze in those 8 hours, so it only freezes when you actually use it)
Somebody recognizes this problem? Has it something to do with the battery or the device itself?
which country ?
Did you try updating the firmware of your phone?
@ Rouvax: Belgium! Why?
@ otacon888: Yes, I did. Still the same problem.
Brand new i would take it back .
jje
Yeah take it back - you don't want to pay this much for a glitchy phone.
(edit) Actually do a factory reset first and if that doesn't work, take it back.
Related
My Galaxy Note has been performing beautifully since I got it back in January. I typically get several days out of a battery charge - I'm a pretty light user. Two days ago I powered it off for a couple of hours. After turning it back on I made one short call, then nothing the rest of the day. I think it was indicating about 50% power remaining when it was powered off. That night, I was surprised to see it way down at 15%, so I charged it back up to 100%. I did note that I had left the Messaging application running, but that's all - no wifi, bluetooth or anything like that. Next day I was astounded to see that charge last only about 4 hours (according to the meter). Not only that, but the phone actually felt warm to the touch - something I've certainly never observed before. It was like it was running on amphetamines or something!
I was sufficiently alarmed by this to power it down again, remove and reinsert the battery, and power it up again. At that time it was charged up to about 75%. The weirdness continues - since then, about 10 hours ago, it has been almost locked on 75%. It may have made 1 or 2 calls in that time, but no other use at all. I do not have any of the power saving settings enabled, and I'm running Android 4.0.3.
So the question is - has anyone else seen any behaviour like this? Can it be just the battery monitoring getting out of sync? Can powering it down do that? It would not have bothered me too much if I hadn't felt the over-warm case. I find it hard to see how that could be caused by software, but it's a strange and murky world in there!
no updates installed of os.?
no new app recently installed?
Try andosensor and check battery level if its around the normal capacity when charging. Could be battery issue, could be a many things
Sent from my GT-N7000 using Tapatalk 2
baz77 said:
no updates installed of os.?
no new app recently installed?
Try andosensor and check battery level if its around the normal capacity when charging. Could be battery issue, could be a many things
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
I did update the OS, but that was a couple of months ago, long before this happened. I observed immediately after that update the battery usage seemed to get worse, but after a couple of discharge/recharge cycles, it got its act back together and has been fine since. That's why I was wondering about monitoring software getting out of whack this time - but couldn't see how software could make the case warm!
No new apps for at least a couple of weeks. I'll certainly have a look at Androsensor, thanks for the reply.
Your phone isn't going into deep sleep. Use an app called CPU spy to check this.
Mine usually recovers back into deep sleep after I reboot my phone.
marshallarts said:
My Galaxy Note has been performing beautifully since I got it back in January. I typically get several days out of a battery charge - I'm a pretty light user. Two days ago I powered it off for a couple of hours. After turning it back on I made one short call, then nothing the rest of the day. I think it was indicating about 50% power remaining when it was powered off. That night, I was surprised to see it way down at 15%, so I charged it back up to 100%. I did note that I had left the Messaging application running, but that's all - no wifi, bluetooth or anything like that. Next day I was astounded to see that charge last only about 4 hours (according to the meter). Not only that, but the phone actually felt warm to the touch - something I've certainly never observed before. It was like it was running on amphetamines or something!
I was sufficiently alarmed by this to power it down again, remove and reinsert the battery, and power it up again. At that time it was charged up to about 75%. The weirdness continues - since then, about 10 hours ago, it has been almost locked on 75%. It may have made 1 or 2 calls in that time, but no other use at all. I do not have any of the power saving settings enabled, and I'm running Android 4.0.3.
So the question is - has anyone else seen any behaviour like this? Can it be just the battery monitoring getting out of sync? Can powering it down do that? It would not have bothered me too much if I hadn't felt the over-warm case. I find it hard to see how that could be caused by software, but it's a strange and murky world in there!
Click to expand...
Click to collapse
Check for partial wakelocks. Otherwise, if you're complaining about battery percentage dropping when you reboot, that's because the battery monitor believes that the battery is not as charged as it really is due to high CPU load dropping the voltage.
Hi
I have recently started having a problem with what I presume to be the battery of my Nexus 4. It seems to have started suddenly about a week ago, though was working absolutely fine before. I don't think it was due to any specific app having been installed. I have also done a factory reset on it, but that didn't solve the problem.
Basically, the battery will discharge to about 75%. The phone will then suddenly switch off; turning the phone back on, it simply shows the battery to be fully depleted and switches off. If I plug it into a power source, the phone turns back on and begins charging, from 0%, though seems to suddenly fully charge it within about half an hour.
My phone has not been rooted.
I would really appreciate any help/advice on this issue as it is incredibly frustrating having to have my phone almost permanently on charge.
I have attached two screenshots of the battery usage graph.
Thanks!
bab88 said:
Hi
I have recently started having a problem with what I presume to be the battery of my Nexus 4. It seems to have started suddenly about a week ago, though was working absolutely fine before. I don't think it was due to any specific app having been installed. I have also done a factory reset on it, but that didn't solve the problem.
Basically, the battery will discharge to about 75%. The phone will then suddenly switch off; turning the phone back on, it simply shows the battery to be fully depleted and switches off. If I plug it into a power source, the phone turns back on and begins charging, from 0%, though seems to suddenly fully charge it within about half an hour.
My phone has not been rooted.
I would really appreciate any help/advice on this issue as it is incredibly frustrating having to have my phone almost permanently on charge.
I have attached two screenshots of the battery usage graph.
Thanks!
Click to expand...
Click to collapse
If you are on stock, try flashing the stock image(4.2 or 4.3 up to you) there's plenty of threads on here thatll guide you thro the process.
I've had the same issue about three times, during the first week of using my Nexus 4 (about half a year ago). I've already had my mind made up to RMA it, but waited for it's shut-off to happen once more to collect some evidence of this problem and... it never happened again. I'm pretty confident that I didn't install anything that might have helped (I only installed BetterBatteryStats to check the instant drain, but really doubt it could change anything, it's just statistics), and I've never factory wiped the phone's data yet.
I've been searching for answers around the internet back in May, but never found anything of value, so my only advice is... wait a little, and if it doesn't get better itself return it to the merchant. My previous HTC phone was restarting almost everyday from the first day I bought it, until a month later I returned it for warranty repairs and after they changed almost all internals of the phone it never crashed again (till today, since I still use it as GPS and media player when running).
Hi Everyone
I’ve bought yesterday a brand new Samsung Galaxy S4 here in Brazil (model GT-I9515L, it’s a Snapdragon 600 4G one), and I’m kinda worried about my battery life, which drags 1% every one or two minutes on simple Wi-Fi web browsing, I have been from 100% to zero in less than two hours, and I honestly don’t think that is normal.
I’ve tried a lot of things, I tried disabling some battery dragging features like the gestures, gps and etc, and still got terrible battery life
I’ve noticed that if I sit the phone down idle (screen off but powered on), it doesn’t seem to drag the battery much, when idle it seems equal to my Nexus 4 that I had previously, I'm starting to miss this phone more and more since I got the Galaxy.
The charging time is normal too, it goes from 0 to full in average time, two hours or so.
My phone is in 4.4.2 Kitkat (TouchWiz, unrooted) I’ve haven’t done anything to the phone other than apply OTA updates once it turned on the first time.
I’ve tried doing a factory reset via the settings menu (is this the same thing than reseting from recovery?) and not installing anything after but still got the battery drain problem.
Thinking that it was a faulty battery or phone I’ve brought it back to the store (an official Samsung Store here in Brazil), but they told me that my software was out-of-date, which I thought was strange because both the Software Update menu in phone settings and Kies found no updates to be applied.
I watched them as they put my phone in Odin mode and plugged my phone into one of the store’s computers, opened a program called “samsung master” in order to update my phone, but they couldn’t do it because my “Knox” was somehow messed up (which isn’t because it shows as 0x0) and told me to come back another day when the technician is there.
I became really frustrated with this, so far what I could diagnose was that somehow that my battery drain problem is a software one, and is solved by some kind of update that isn’t available by Kies, just in Samsung stores.
Can you guys give me any directions? I’m open to suggestions and if you guys need any other information, please tell me that I can post here, sorry for my English because I’m brazilian.
Drain almost always applies to when your screen is off. If you don't have drain while your screen is off, then it's perfectly normal.
2 hours of screen on time is perfectly normal. Your screen uses power, not much you can do about that.
Lennyz1988 said:
Drain almost always applies to when your screen is off. If you don't have drain while your screen is off, then it's perfectly normal.
2 hours of screen on time is perfectly normal. Your screen uses power, not much you can do about that.
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Click to collapse
When it's off, the batteery seems to last, but the performance is way worse than on my Nexus 4 (which is known for it's bad battery performance) when it comes to screen time, I've got near the double web browsing time on the nexus.
Your galaxy drains battery like this too? it seems insane to me. 2hours from 100% to zero without any of the features, brightness on the lowest level, only Wi-Fi on, I don't think every galaxy is like this.
When I brought them to the store, the salesperson told me that it had an update to be applied, but when I search for an update or put it into kies it shows me as up-to-date, do you guys know anything about that?
Here you can find the latest
http://www.sammobile.com/firmwares/
Though I doubt a firmware upgrade would change it.
And yes, 2 to 2 1/2 hours screen on time is what I get.
Hi there, I currently have a Samsung Note 4 running CM12.1 and in the past two days the phone has randomly "crashed" late afternoon/night (5.30pm today and 8.40pm last night). My phone performs fine throughout the day and then I'll notice that the screen doesn't wake up if I press the home button like normal. If I then power the phone on it boots up and instantly powers off after booting since it has "0%" battery. Both times the phone had plenty of charge in it, around 30-50%. Has anyone else encountered this before?
I have some screenshots but I am unable to post the Imgur links in my post because of my post count. Any other way I can post them?
Specs:
SM-N910F
CM 12.1-20151022-NIGHTLY-trltexx
Android 5.1.1
I can provide more specs if you wish.
Buy another battery, if another battery is OK then your old battery is broken
I had a similar issue where it would, after a clean software reset, shut down unexpectedly at 20% or so - then subsequently at 40%, 60%, and further 20 percent increments when I'd let it shut down of it's own accord. RMA'd it under warranty, pretty pleased with the service I got. No software fix for it.
RBrNx said:
Hi there, I currently have a Samsung Note 4 running CM12.1 and in the past two days the phone has randomly "crashed" late afternoon/night (5.30pm today and 8.40pm last night). My phone performs fine throughout the day and then I'll notice that the screen doesn't wake up if I press the home button like normal. If I then power the phone on it boots up and instantly powers off after booting since it has "0%" battery. Both times the phone had plenty of charge in it, around 30-50%. Has anyone else encountered this before?
Click to expand...
Click to collapse
Recalibrate your battery. I had this issue, too, after flashing another ROM. My Note 4 would shut down and die at ~50%.
1. Download Battery Calibration from Google Play
2. Fully charge your phone. By "fully" I mean not only to 100% (which, in your case, will be something like 50% effective charge), but until your LED has turned green. For good measure, just turn your phone off and let it charge overnight.
3. Run Battery Calibration, and tap the big button that says "Battery Calibration"
4. That's it.
You should do this every time you flash a new ROM, because there's always a chance your battery gets miscalibrated during the process.
Thank you very much for your help everyone, I'll try the Battery Calibration and let you know if it fixes it!
Hi,
I have a Note 4 SM-N910C variant that is almost 3 years old.
Starting from 5 months ago the battery level would start dropping fast from 35% to 0% in like 2-3min after which the phone would turn off. If i took out the battery and insert it again, start the phone again it would show around 30% battery level. After a while it would start doing the same fast drops in battery level and so on.
I got a new battery, not OEM and now it doesnst do what i was facing above but it randomly turns off no matter if im doing something with heavy or no load on the device.
The turning off usually happens after the device goes bellow 50% battery level.
How can i test if all the components are ok other than the battery which seems to be faulty in my opinion.
I did order a new original OEM battery but it will take time to get to me.
I want to find out if the rest of the components are functioning without faults so i can decide whether i should get a new phone or not.
Please assist.
New battery
I know its not the same behavior, I have 2 note's. Mine is only a couple of months old while the one from my wife is build in 05/15. Her phone when we just received it would refuse to charge above 96%. Sure the phone would say 100% but as soon as you unplugged the charger it would drop straight to 96%. It did this on 3 different batteries, exactly the same behavior. All these batteries are OEM. When you plug it in it would go rapidly to 100%..
Anyway, I wiped the cache on that phone and since this it charges normally.
Been comparing the battery drain and both phones are using around 6 to 8% per night while on stby with wifi on.
Just try this, it may help you!
Thanks for the replies.
I did try wiping the cache and even did a factory reset.
I rooted the phone 2 days ago to try and recalibrate the battery but i didn't help.
I think the situation isn't degrading cause from today the phone is constantly hot and the cpu is running at around 48 celsius with 7-8% load.
I'll see what happens when the new battery arrives, maybe the phone is heating up cause of this maybe not. It's even eating the battery from 100% to 0 in 2h with no real load on the phone.
Do you guys think a benchmark program will force it to thermal shutdown if this is the issue.
I'm still trying to find out if only the battery is faulty or i have a dying phone.
To me you have 2 problems...a faulty battery and a (new) software problem on your phone.
Constant being warm with a cpu load tells me something on your phone is running all the time consuming your battery and causing your phone to heat up, unless it behaved the same before the factory reset and rooting?
You are rooted so try Wakelock detector for root to see which app (if any) is causing your phone to behave like this.
I will try wakelock to do its thing during the time i sleep. But if that doesnt help ill try a custom rom. Im not gonna factory restore and go back to stock rom. Gonna move away from that and see what happens.