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Well, When I arrived to my home to lunch today I was to check my Touch to send a message and I saw this! (See attachment)
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
Oh well, I will order a new screen from here...
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290160074209
What do you think?
Ouch..sorry
i've drop mine few month back, puting my touch between my lap while i step out from my car. #@#$%!
send back to HTC Distributor cost me couple of hundred. LCD broken is Touch weakness. my previous 838pro drop twice doesnt even break the lcd.
ouch. that's a broken touch
Same happend with mine too... Some where I must have put a pressure on my touch while I had it on my pant pocket... Screen cracked in to pices... Had to spend 100$ to get it changed by HTC... I dont know how to protect, it was inside the pouch which came along with touch...
It does state in HTCs documents with the phone not to keep it in your pocket, but this is the first time I heard of damage as a result!
I have almost had the same things.... the screen cracked but without having any pressure.. I have always the touch in my pocket in the pouch but everything is still working fine there is just a crack in the screen but it looks like a 1cm long scratch .. and if I put a little pressure it's like moving (left part move apart from the right part) but I can't use it normally .. I have been so lucky !
how can we be responsible for having to press hard to use it but the screen is easy broken .... it's really baaaaad !! it's not our fault if they did something conflicting !
ohh I'm so sorry man, because of that I'm still thinking to choose between a HTC Elf or the Kaiser one, I have read some german test about the Elf and other pocket phones and they warned specially about carrying the Elf on your pocket. Anyway the price and the shipping price are OK, but don't you have an authorized distributor for HTC's produtcs in Venezuela? If you do the work by yourself you will loose the warranty.
In Venezuela they will say "que coñazo"
i bet this will happen more often w/ touch & touch slider. the screen is even w/ housing unlike other htc pda's which have the screen recessed into housing. just look at all the broken iphone's on ebay already.
daniel_rh said:
I really don't know what happened! the phone doesn't suffered a hit or drop! the screen surface doesn't have any scratch.
Click to expand...
Click to collapse
Keys in the same pocket? happend once to my MP3 plyer
I had the same experience. Turned my touch off and placed it on my desk, the next morning there was a tiny crack in the bottom left corner and the entire screen was shining Whit e(like a screen full of dead pixels).
I could still use the PDA on my PC using mymobiler. HKD$500 to get repaired even though I tried to prove that I never dropped it or scratched the screen.
I suspect some of the Touch's have faulty manufacturing, but with screen cracks its impossible to prove that you didn't damage it yourself.
@ #6
Not a dig at you, but that document
Hahahaha so where do they suppose you keep your phone when your out? hold it in full view of the public?
Damn, is there an application/software that can fix that? Just teasing. Seriously though, that's tragic. I believe the more advance devices become, the more sensitive it is. I think way off in the distant future, high tech devices will come with a metal casing or something. I lent my girlfriend, of four years, my unlocked sony ericsson p910i phone. She shattered the lcd by accident by having keys in her pocket. She then asks me, can I fix it, lol.!!!
Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers
Ok, The new screen arrived, before to try to replace the screen somebody have any tip, advice and/or manual?
huemedia said:
Bummer Dude,
but you can get a cheaper screen at cnn.cn
http://cnn.cn/shop/touch-screen-p-1900.html
cheers
Click to expand...
Click to collapse
Thanks, I'll try this for the next one
pressure
this looks like a pressure problem. and although im not sure how it may of happened to you folks, but my girlfriends laptop did the exact same thing when we went to tibet.
tibet is so high up that the air pressure is quite low, like half of normal if not less, its really tough to breathe and canned foods almost explode when the pressure gets that low.
Now for you, and i'm just guessing here, but by any chance was it raining the day or the day before your screen broke? i mean low pressure system could of done it if its a really touchy device to begin with. have to remember, these things are made at or near sea level. if you live in high altittude, and a storm comes through it may just be enough to blow it out. I only say this because what i see on your screen and what happened to my girls ibook are nearly identical. Does the black blob move? she had three of them, and they would shift across the screen, not fast enough to watch, but noticeable over the course of a day or so.
that and combing it with a weaker screen with a error in it
as, i heard before from people having tach screens, is that it can crack very easlie, i have a friend how has the same problem with his Iphone, he just charge it, and when he wookup he found it all cracked and broken.
so from now on he need to charge it over work only
Ok, I replaced the screen, very easy to disarm the phone
So I'm trying hard to keep my phone from getting even one scratch until my cases come in, which should be any day now.....
....then today I freakin' drop it on the concrete by accident.
I feel like $#!t ...my heart sank.... damn it!!!
BUT, on the bright side I am very surprised on how well it took the hit. The phone dropped and actually rolled a couple of times, yet it only marked up the plastic/metal looking trim that goes around the phone.
By any chance do you think the rim piece would be available later for a replacement part? Gosh I sure hope so. I'm desperate to go rip off the trim at the T-Mobile store
...I keep telling myself....it could have been worse right?
Bottom line: For how hard it hit the concrete, I'm impressed...since it was dark I was thinking it was going to be way worse, until I held it to the light to see the damage. Thank goodness for not a cracked screen....
BTW: I have the 3M screen protector. If it wasn't for that it would have for sure had some mean scratches on the screen....sigh..
Ouch.. I did the same with my new Touch Pro (current phone) and it also ended up with some dings on the sides, but that phone's partially metal with a plastic screen.
Since one of the frequent criticisms of this series of phones is the build quality, glad it looks like the Vibrant's made pretty well after all if it can survive that with only cosmetic damage.
you should put a warning in the title, those pics are way to graphic.
:'(
Mithent said:
Ouch.. I did the same with my new Touch Pro (current phone) and it also ended up with some dings on the sides, but that phone's partially metal with a plastic screen.
Since one of the frequent criticisms of this series of phones is the build quality, glad it looks like the Vibrant's made pretty well after all if it can survive that with only cosmetic damage.
Click to expand...
Click to collapse
Yea I agree that the Vibrant is well made. I've read a lot of some people commenting on the material and all, but obviously they have no idea how well the made it is. Heck, I'm kind of glad it wasn't heavy and bulky.....
"THE heavier they are the harder they fall..."
Kudos Vibrant....just can't wait to put a case on it to mask the scars....Soldier.
Berserk87 said:
you should put a warning in the title, those pics are way to graphic.
:'(
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Click to collapse
I know brother....I'm slowly getting over it though.... I can't wait until my black case comes in so I can put it on. At least I won't see the scars....
I dropped mine on the sidewalk few days ago and it just scratched up the top of the back lid so I just swapped it. My heart stopped for 2 minutes and I was afraid to look at my screen because when I dropped my hd2 it shattered the screen
Sent from my SGH-T959 using XDA App
iunlock said:
BTW: I have the 3M screen protector. If it wasn't for that it would have for sure had some mean scratches on the screen....sigh..
Click to expand...
Click to collapse
Does the 3m screen protector reduce the quality of the SAMOLED screen a lot, or make it sticky?
Those pictures are nasty Hope you get your case soon!
OH MAN. I am week in the knees just looking at it!
Berserk87 said:
you should put a warning in the title, those pics are way to graphic.
:'(
Click to expand...
Click to collapse
more like nsfw.
dam that hurt me. i just got mine last night, hope i dont do the same
A gel skin would cover those up nicely. I decided to get one in the first place because even though I love the feeling of this phone without the skin on, I hate scratches/dents a lot more.
I had a bad track record with my G1 too... dropped it like 4 times
You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
Sent from my SGH-T959 using XDA App
afive720 said:
You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I got mine from ClearFreak via Ebay - you cannot even tell it is on, I do have one air bubble trapped and it's a bit annoying on the bottom of the screen, I always feel it when swyping
Don't be too sad. I got a screen scratch the other day. Of course its real tiny and when I point it out to others, they can't even see it. But its all I see.
Sent from my SGH-T959 using XDA App
At least you got it over with. Now no more worries about dropping your phone. lol
At least you can cover it with a case, unlike scratches on a screen.
Ouch! That looks like it hurts.
Feeling Vibrant on xda-app
afive720 said:
You should link me to where you bought your screen protector. I got Tmobile generic ones, but they suck, so I bought one from eBay. What I've got was this super thick, weird feeling protector, leaves too many bubbles, sucked. Bought another one, which is identical to ones you buy at the store, works good, but doesn't cover the bottom part of the phone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
The best one IMO is the one from clearfreak, which is the one I have. Just make sure when applying it, to follow their directions. You have to spray it with water, wet your fingers and squeegee the water out with the little tool it comes with.
It's made out of 3M and you can't even tell it's on. All the other screen protectors like the generic ones really mess up the touch response. It's not as responsive from what I've noticed. Stay away from chEapBAY if you know what I mean...those are all pieces of junk from china, hence 5x protectors for $0.99US
lqaddict said:
I got mine from ClearFreak via Ebay - you cannot even tell it is on, I do have one air bubble trapped and it's a bit annoying on the bottom of the screen, I always feel it when swyping
Click to expand...
Click to collapse
Same one I have and I love it....the 3M stuff is awesome, thank goodness if it wasn't for it I would have definitely have scratches from the fall.
You should write them and ask to exchange your screen protector. I actually got mine swapped out because I had some annoying lint on the sides and couldn't get it out so they swapped it.
disturkis4u said:
I dropped mine on the sidewalk few days ago and it just scratched up the top of the back lid so I just swapped it. My heart stopped for 2 minutes and I was afraid to look at my screen because when I dropped my hd2 it shattered the screen
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I know that feeling! My heart literally stopped....The whole freakin' world stopped LOL....
I once had an HD2 as well and that thing weighs a ton. Bigger it is the harder it falls...That phones like half glass....miserable phone.
acspin said:
Does the 3m screen protector reduce the quality of the SAMOLED screen a lot, or make it sticky?
Those pictures are nasty Hope you get your case soon!
Click to expand...
Click to collapse
Very interesting you asked that because I was curious at first as well. However, I must say that once I did put it on, it didn't alter the quality at all.
As for it being sticky, I assume you mean on the surface when you glide your fingers across it right? Well...it depends if your hands are dry or not....it really doesn't bother me and I think it works fine...the only time it may be a little resistant is when your hands are sweaty. I think that would go for most all screen protectors though...
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
pjfan75 said:
Did you try checking with @dellcares on Twitter? Someone had a similar issue the other day and said @dellcares helped them. Not sure exactly what the outcome was, but worth a shot.
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Click to collapse
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
erebusting said:
no, but dell charged me 249.99 to send me a replacement device...
they told me that a cracked screen is considered to be out of warranty (I think it also includes any physical damage as well...not sure about that part though)...
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Click to collapse
you're lucky then. They sent me a copy of the posting on their community forums telling me its absolutely not covered. I could replace my 16g device...for $499.00. But they would throw in free over night shipping.
While it sucks, I think it's hard to argue with this stance unless people start to report widespread screen cracks. I've dropped mine a couple of times and no problems (~knock on wood~) and I have not read about a rampant issue with screen fragility, so at the moment it sounds like you were just damned unlucky.
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
alabij said:
My phone just fell at the train station and the freaking screen cracked. Damn. I called T-Mobile . .The rep at first didn't even know what it was and asked if it was a tablet. Put me on hold for over 10 mins then asked me to call Asurion and see what they said.
Asurion rep put me on hold for about 5 mins and then said it wasn't a supported phone.
I then called Dell Mobility. Lady told me $249 for a replacement. wow! I told her I'd think about it. Though it's half the cost I could get an HD7 straight from T-Mobile for less than $100 with contract renewal
Click to expand...
Click to collapse
That is exactly why I have mine insured by Squaretrade...
erebusting said:
I just got my DVP a few days ago...
Today I dropped it (the first time it dropped) and it shattered the glass...
everything works fine still...it is just so ugly I would like to get it fixed...
What can I do?
I cannot find any replacement parts, I cannot find any repair shops for this phone also... currently I am on hold trying to call dell (hopefully they give me good news?)....
I am lost and disappointed -I cant believe I cracked it esp. this soon!..
well I am asking for your advice / comments / help on this one, XDA ...
please advise me...
UPDATE: dell said it would be 249.99 to get a replacement phone...
good deal? or should I just get another phone or something? I am thinking of going through with it to get it done, but if there are cheaper options I am interested...
Click to expand...
Click to collapse
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
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Click to collapse
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Gorilla glass is supposed to be strong?
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
Scratch Resistant NOT shatter proof. Accept this now before something happens and you wind up butthurt.
you guys should get a warranty from squaretrade. they cover shattered screens and liquid immersion and are pretty cheap compared to an extended warranty from dell.
Dell Venue Pro replacement glass / fix
babaaketi said:
Hi, so i had a similar situation this past week and I wanted to find out if you were able to purchase and replace the screen? Got the same $249.99 replacement quote from dell (even though you can purchase a new one for $300 from dell).
Please help!
Click to expand...
Click to collapse
I had a similar situation - wife dropped and our small son stepped on her Venue Pro, cracking the upper right corner of the gorilla glass. The phone still worked fine, even in the impacted area -- it just looked ugly and glass continue to chip off. Dell offered to replace it for $250.
I found the replacement glass from the below site, ordered it and it took about 2 months to arrive (they were out of stock initially).
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I successfully swapped out the glass today and it was tedious being careful not to break anything and lose parts, but not too bad if you're patient - it took me about an hour. Remove the backing and battery and there are 6 black screws to remove (one was covered by a white sticker for me). I just used my finger nail to go around the edge of the lower housing (not LCD) until I was able to wiggle and eventually pop it free (be gentle, don't force it). Then extend the slider so the keyboard is exposed. Rotate 90 degrees from the lower housing you separated from, being careful not to damage the cables that attach the LCD to the lower housing. There are then 4 screws that secure the digitizer / glass to the LCD and slider housing. Two you can see internally once you rotate 90 degrees as above. The other two are always visible with the slider extended (keyboard visible) but they're under 2 black stickers at the top of the screen on the back. I just used a push pin under the edges to pop off the stickers. After removing these 4 screws, again I used my finger nail working my way around to pop off and remove the digitizer / glass from the LCD and slider housing. Once free, there is a single cable connection to remove the digitizer / glass from the LCD. Check the replacement glass as a guide for where these last 4 screws are and where the cable connects (top of the screen near the speaker). The cable just pops on / off.
Ensure you clean the underside of your new screen and the LCD is free of dust / debris / fingerprints before reassembling! Snap on the glass to the LCD / slider housing and install those 4 screws first, then rotate back 90 degrees to pop on the lower housing and then finally re-install those 6 screws. Mine fired right back up and works fine...I was a little nervous with potential damage to the exposed cables and separating the housings, but it turned out fine.
nauman said:
Guys, shed some light, as I anticipate gorilla glass to be shatter proof to most extent! I am amazed seeing this thread!
Click to expand...
Click to collapse
I just replaced mine last night. A bit heart stopping at times as there are a lot of fragile cables and little thingst that can fall out but if you have a good light, a small star-shaped screwdriver, and patience, you can do it. I bought the glass from an EBAY seller in china. Took less than 14 days to arrive and the cost was a lot cheaper than the UK seller you see in the posting (I paid like $74, with shipping). My DVP looks new now. I tooks some pictures as I was taking the thing appart and will try and post later.
I was able to create a very raw an amateourish video for youtube. Hopefully you can use this link to get to it //youtu.be/pnOnYZDZfrw I hope this helps somebody out there that needs to replace the glass on their DVP!
philippis said:
Replacement glass from here:
mobilephonecrazy.com/modeldetail/Venue-Pro,LCD_Glass_Lens_Screen_.htm
I haven't ordered it yet. Looks like the glass pops out easy.
Click to expand...
Click to collapse
Thanks for the advice, I'll check it out.
I've managed to get some serious scratches on my Gorilla Glass and I've no idea how I've done it as I am always incredibly careful with my phone.
How do you know it pops out easily? Did you see it somewhere? I'd like to see how easy it is to remove and replace before attempting it myself.
Thanks in anticipation,
Best wishes,
DaFfY
---------- Post added at 11:42 AM ---------- Previous post was at 11:38 AM ----------
Ooops! Just seen the video!
Thanks guys,
Appreciate the help.
Best wishes,
DaFfY
now what....
I shattered the front glass on my DVP and bought a replacement on Ebay from a seller in Hong Kong. I watched a youtube video and managed to take the phone apart and replace the screen successfully. If you do this, be warned that there a few pieces that are not attached to the motherboard that will just fall out. Be sure to notice where they came from. For me, a little board running the on/off button and the camera lens fell out. It was easy to put them back in their place. HOWEVER........
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
I just installed the Mango 8107.79 update, and the keyboard still will not appear. So I know its not a bug. The EM app (you get after pressing qwertyuiop and doing the "man machine interface test") is telling me the slider is open when its not.
What does ENU mean? Just be careful if you replace your own screen!!
nylonthread said:
What does ENU mean? Just be careful if you replace your own screen!!
Click to expand...
Click to collapse
ENU means that the next letter you type is going to be upper case.
nylonthread said:
Everything works now except I see the letters "ENU" up near the clock, and the virtual keyboard will not appear. Do you think this means the phone thinks the keyboard slider is out because of something I screwed with while the phone was apart?
Click to expand...
Click to collapse
Yes, I think you are probably correct.
Mine says 'ENG', so I would guess it represents the language. 'ENU' is probably English - United States. The code seems to appear when the physical keyboard is pulled out. (It doesn't seem to be visible when using just the on-screen keyboard).
thanks....
Thanks, that's what I needed to know. I guess I'll take it apart again and see if I can figure out why the keyboard is stuck in pulled-out-mode. I feel guilty now, because I just bought a Lumia 710 to replace my DVP, but the display is nowhere as beautiful. The Dell really is a great product....
I just pulled the S4 out of my trouser pocket (front) and the screen has been broken. :crying:
It did not drop or so but I went some kilometers in the car and it got some tension in the pocket Apparently the plastic chassis is rather soft and could not save the screen enough.
Can you show some pictures
Sent from my GT-I9500 using Tapatalk 2
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
Id say it is a bit weak, Ive cracked my front glass (digitiser is fine) between the home button across the menu touch to the side. Ok I dropped it from 4 feet onto concrete but I dropped my S2 about a hundred times before the screen gave. It (S4) is still fully functioning so doesn't bother me, It was the second drop- the first just dented and chipped the chrome effect plastic surround bezel that really should be made of titanium on this phone as its so light and fragile.
I wont swap it on insurance exchange until I break it proper and it is unusable, Orange UK are very good with insurance, £25 admin fee and courier swap the next day.
Ive only had it 2 weeks !
loggy said:
Id say it is a bit weak, Ive cracked my front glass (digitiser is fine) between the home button across the menu touch to the side. Ok I dropped it from 4 feet onto concrete but I dropped my S2 about a hundred times before the screen gave. It (S4) is still fully functioning so doesn't bother me, It was the second drop- the first just dented and chipped the chrome effect plastic surround bezel that really should be made of titanium on this phone as its so light and fragile.
I wont swap it on insurance exchange until I break it proper and it is unusable, Orange UK are very good with insurance, £25 admin fee and courier swap the next day.
Ive only had it 2 weeks !
Click to expand...
Click to collapse
You should be more careful with your devices. You seem to drop them a lot. In less than two weeks you dropped your S4 two times. Something is definetly wrong with you. Put on a soft case at least.
Sent from my GT-I9505 using xda premium
MaKTaiL said:
You should be more careful with your devices. You seem to drop them a lot. In less than two weeks you dropped your S4 two times. Something is definetly wrong with you. Put on a soft case at least.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Thanks, good advice, Ive just ordered one of >> these<< .I've got 2 years with this S4 so I may as well try not to break it as I really do tend to drop my phones a lot.. lol..
I put my phone in my front pocket all the time and this scares me before I got my S4.
tricki said:
I just pulled the S4 out of my trouser pocket (front) and the screen has been broken. :crying:
It did not drop or so but I went some kilometers in the car and it got some tension in the pocket Apparently the plastic chassis is rather soft and could not save the screen enough.
Click to expand...
Click to collapse
I seriously doubt the phone broke like that from just being in your pocket. Are you telling the whole story? I've had my S4 in my pocket every day since it was available on April 25th and it's still perfect. Oh yeah, I work in elevator constriction
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Buy rigid screen covering cases, pockets aren't safe they're either tight and exert pressure or they're loose and bang about, the phone is worth a lot of money and deserves protecting.
tricki said:
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
Click to expand...
Click to collapse
There's definitely more to this story that you aren't telling us.
tricki said:
Here you are. You can see the crack only when you look very closely. Don't know how to photograph this. When the screen is off you don't see nothing.
Click to expand...
Click to collapse
That's a cracked amoled and not the glass, which explains why you can't see anything with the screen off.
If you've ever seen an s3 / s4 amoled you'd know exactly how thin and fragile they are. Best way to explain it is like an egg shell. It breaks to bits when any pressure is exerted on it.
So it seems that pressure from your trousers has flexed the body and cracked the inner amoled screen.
Sent from my GT-I9305 using xda premium
Tricki, same happened me mate. Contacted o2 uk thru chat and explained what happend. They shipped me a new s4 straight away as its within the first 28days of purchase. The courier took the broke one back to o2. Hope you can get urs changed
Sent from my GT-I9505 using xda premium
sxi200 said:
That's a cracked amoled and not the glass, which explains why you can't see anything with the screen off.
If you've ever seen an s3 / s4 amoled you'd know exactly how thin and fragile they are. Best way to explain it is like an egg shell. It breaks to bits when any pressure is exerted on it.
So it seems that pressure from your trousers has flexed the body and cracked the inner amoled screen.
Sent from my GT-I9305 using xda premium
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Click to collapse
glynnd said:
Tricki, same happened me mate. Contacted o2 uk thru chat and explained what happend. They shipped me a new s4 straight away as its within the first 28days of purchase. The courier took the broke one back to o2. Hope you can get urs changed
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Thank you for your reply. It might be that there were some keys in my pocket when I had to carry some heavy stuff around.
Now I learned how fragile it is the hard way. I just hate those flip cover cases but it is "highly recommended" apparently.
I purchased the unit two weeks ago. I will see how nice the return policy is.
Your not alone Tricki There are at least 3 other threads with the same reports of the S4 breaking in pockets!
Mine broke in my pocket also!
To all these people saying there must be more to this story, mine was taken out of my car mount, put in my front right empty pocket (screen towards leg) after I got out of my car, I walked into my house took the phone back out of my pocket to discover the LCD had cracked! No physical damage anywhere on the outside of the phone, digitiser completely fine! Phone has never been dropped and hasn't been knocked on anything! Every other phone I have ever owned well over a dozen, over even more years has survived being carried like this!
To say the Amoled is very thin and fragile in the S4 is an understatement!
This is not new. Happend to the Galaxy S3 as well: https://community.verizonwireless.com/thread/777720?start=0&tstart=0
Pro tip of the day, dont leave your phone in the pocket when you are sitting somewhere.
Phones are suitable for pockets but not sitting on them...
shadowcore said:
Pro tip of the day, dont leave your phone in the pocket when you are sitting somewhere.
Phones are suitable for pockets but not sitting on them...
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Thank you - but I don't sit on my front pockets. Anyway I thought a "Life Companion" would be a bit more durable
tricki said:
Thank you - but I don't sit on my front pockets. Anyway I thought a "Life Companion" would be a bit more durable
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Actually, your report made me think about amoled displays. If they have this type of weakness, it makes them really fragile compared to LCD displays.
Also, my tip was meant to be general. I sometimes forget my phone on the pocket but I usually tend to take it out before sitting. Your report makes me think about this even more.
I wonder if this happens on other non-oled devices.
And one more thing,just because your pocket is on the front does not mean that a phone does not slide to the side.
Never heard of problems like this from the S2. I used to have one. I never took special care about it. It just worked fine and survived some drops.
I think a phone should survive some stress. Perhaps it is just the combination of size and plastic chassis.with the Galaxis which followed the S2.
bad apple?
https://www.youtube.com/watch?v=q3mhAVC6cBA
Yup, just a little over 48 hours after purchasing my G4, it slid out of my pocket when getting out my car and fell flat on its face ?. This is the first screen I've ever cracked. Usually people bring me their cracked screens to me so I can repair or replace them. My question to you guys and gals is should I go through AT&T's insurance or through LG's warranty department to get it replaced. I've looked into doing it myself as well. Just trying to weigh my options.
?????
Ouch!
Yeah, it made me sick to my stomach when I saw it.
I'd say whichever is cheapest, I wouldn't try fixing it myself risking to break it or something.
Damn, really feeling bad for you [emoji22]
Bad thing is I have a spigen case and tempered glass protector order and should be here tomorrow.
Damn that sucks man sorry.
Sent from my LG-H815 using Tapatalk
cogcaviz24 said:
Yup, just a little over 48 hours after purchasing my G4, it slid out of my pocket when getting out my car and fell flat on its face ?. This is the first screen I've ever cracked. Usually people bring me their cracked screens to me so I can repair or replace them. My question to you guys and gals is should I go through AT&T's insurance or through LG's warranty department to get it replaced. I've looked into doing it myself as well. Just trying to weigh my options.
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Same thing happened to another guy a few days ago. Same story even. Fell out of his pocket getting out of his car in a parking lot and cracked the top left corner. I think he said LG wanted like $150 to fix it.
slid out of the pocket getting out of the car. Raise leg up, empty pants pocket. The height isn't even that high less than two feet.
Man that blows. You guys weaing skinny jeans or something. Mine fits all the way inside my front right jeans pocket. No way its falling out.
Sent from my LG-H811 using Tapatalk
http://forum.xda-developers.com/g4/general/g4-screen-worst-screen-t3126921
Dropped mine today case saved it
That sucks, bro. I definitely feel for ya.
That sucks. Look on the bright side, has this been a Z3, whole thing would've been shattered.
Does the touch screen still work? I remember breaking my g2 and it completely shattered and it didn't register touch at all!
cogcaviz24 said:
Yup, just a little over 48 hours after purchasing my G4, it slid out of my pocket when getting out my car and fell flat on its face . This is the first screen I've ever cracked. Usually people bring me their cracked screens to me so I can repair or replace them. My question to you guys and gals is should I go through AT&T's insurance or through LG's warranty department to get it replaced. I've looked into doing it myself as well. Just trying to weigh my options.
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what the...i thought you copy paste my story..until i saw the picture...
Hi 5 !
my cracked after 24 hrs of owning it..same scenario ... u can see my thread here..
http://forum.xda-developers.com/g4/general/g4-screen-worst-screen-t3126921
darkpower_4 said:
Does the touch screen still work? I remember breaking my g2 and it completely shattered and it didn't register touch at all!
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Yeah everything still works.
It's not that bad, just an eye sore. I'm gonna be talking AT&T tomorrow see if it's worth using their insurance.
cogcaviz24 said:
Yeah everything still works.
It's not that bad, just an eye sore. I'm gonna be talking AT&T tomorrow see if it's worth using their insurance.
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yes...it's really an eye sore!!!!
i guess we are lucky the screen cracked on the top corner...the LG service center guy told me..that if the crack hit the digitizer...they will need to replace the digitizer which will cost more..
for now, the replacement on the body frame and the glass will cost around sgd190..
Another great example of why not to Rock any phone 'naked'. Thanks for sharing and hopeful you get a resolution as soon as possible.
.: Sent from my 'Android til I die' Phone or Tablet :.