Related
I was using my phone today and all was working ok, till about 2:30 when I wanted to place a call, and nothing was working anymore.
Apart from the Circle wheel that works , the Call, End, Both Soft Keys, Ok,Windows, Comm Manager Buttons do not work. All of them just stopped working at once. ALL OF THEM.
I thought maybe it was too hot, I turned off the phone for 20 mins and still no go. I have never dropped my phone, not in water, nothing. Have had it for like 3 months now. Could this be software related? Please my phone is basically useless now, as I use the physical keyboards more than I do the touch screen.
Please Help me out
Desperate here please
please people I desperate here. Anyone ever experienced this? I have read most forums and there seems to be no option but to return the phone and get a new one, but I hav no insurance. I called HTC but they were closed. Please any input. I am lost here
htc wont repair or replace your phone. youll need to call ut starcomm and they will repair it for free. if you get mad enough you can even get them to send it back in a couple days. other than that i dont think their is anything that can be done about it. ive never heard of this happening before
gir2203 said:
htc wont repair or replace your phone. youll need to call ut starcomm and they will repair it for free. if you get mad enough you can even get them to send it back in a couple days. other than that i dont think their is anything that can be done about it. ive never heard of this happening before
Click to expand...
Click to collapse
Actually it seems to be a common problem with the Mogul, here is a thread that talks only about it
http://www.htcwiki.com/thread/1179470/Mogul+buttons+stopped+working??t=anon
I was shocked myself that problems like this is out there and am not aware. I would have opted for another brand of phone, maybe Touch. Guess I am one of the unlucky ones. Hope everyone learns from me, coz there seems to be no solution ( yet) . Not even HTC.
Well...
This isn't a hardware problem...
It's definitely software... Somewhere...
Hard resets work (requiring pressing and holding of 2 soft buttons) and bootloader mode works (pressing and holding the camera button...)
While the OS is up (flashed a few roms), none of the buttons (other than power, scroll wheel, and D-pad) work at all.
So... hardware wise, the buttons work.
Anyone want to look further into this?
I just got my mogul off Ebay - it was stuck in bootloader mode...
Ran "ExitBL" and no go on the buttons...
What all does ExitBL do?
Anyone else having button problems run this in the past?
Have you tried flashing stock oem carrier rom to the phone to fill in missing registries?
send it back to the seller and get your money back.
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
shobo said:
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
Click to expand...
Click to collapse
Could be that your screen alignment is not setup properly. Have you tried setting this up?
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
If you have removed everything illegal from phone, i.e. returned phone to original SPL and rom and then returned phone under warranty, they are obliged to fix it or send a replacement under warranty as your phone is only 2 months old. If they fail to comply I would threaten them with Standards agencies and Watchdog.
Let me know how you get on.
Fallen Spartan said:
Could be that your screen alignment is not setup properly. Have you tried setting this up?
Click to expand...
Click to collapse
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
shobo said:
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
Click to expand...
Click to collapse
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Have you tried performing a hard reset?
Fallen Spartan said:
Have you tried performing a hard reset?
Click to expand...
Click to collapse
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
shobo said:
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
Click to expand...
Click to collapse
After your hard reset were you not able to screen align?
I had the same issue. Without any impact or misuse the screen started becoming misaligned. Re-aligning the screen would only work for a short time before it again went crazy - it gradually got worse until the phone was completely unusable.
It turned out to be hardware fault with the touch overlay. I sent it back and HTC repaired it under warranty.
Having searched a lot around the web, I think this is a fairly common fault.
The tricky part was doing anything with the phone when the screen doesn't work. e.g. removing the "illegal" software - hardspl and the cooked ROM. In the end I used some software called "EveryWAN remote support". This is free software that lets you operate the phone through your PC. You could try using this to get to the align screen. Good luck.
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
Update:
I sent it back again via CPW and they put a note on my file that although the software may have been "illegal" there is no way it could have caused the fault to the phone, I also restored it back to the origonal configuration so they could see it was a fault on the phone itself and not software.
Well, to cut a long story short HTC have accepted responsibilty and givenme an exchange unit and reintated my warranty so I am happy as Larry.
All I can say id dont give up on getting satidfaction out of HTC. in my opinion they have a duty of care to us as customers even if we put "illegal" software on our phone.
Simon
Fallen Spartan said:
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Click to expand...
Click to collapse
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
ABOUT THE SCREEN PROBLEM:
judging by the problem you have it might be that some of your digitizer wires arent working (broken or not having a proper contact) -- if the problem started immediately after you got your HD back from service, - then it might be that the guys there broke a wire of digitizer or didnt attach the wires to its connector-- Digitizer has 4 wires who connect to device (if only 3 or less wires work-- incorrect screen response and no way to align it) .... (sory for the english but I dont know all the names of the stuff i wish to mention )
I suggest you to take it to service and explain them the problem and say that it might be the wires of digitizer , because of the last service!
Good Luck!
oh and HTC Snap aint worth it- HD is best!!! you just had a bad model, which is one of thousands(you may consider yourself as a chosen one )
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
SneakyR said:
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
Click to expand...
Click to collapse
I RMA mine due to black screen. After they returned the darn phone (after changing the bezel and motherboard - you would think it is as good as a new phone), Wifi and Bluetooth does not work. Gonna stick right beside the router or bluetooth set to detect...
I am going to condemn HTC soon....
Hello all! i have the same problems with the screen! i align it and shortly it goes crazy! i noticed that after i flashed the energyrom with build 28011 but i dont think there is the problem..
Kristaps-K9-Lv said:
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
Click to expand...
Click to collapse
Thanks, forgot that one
I have this problem, it was just this week - christmas day onwards. It's random as to the problem being there.
Bought the HD from mobiles.co.uk without cancelling the insurance.
it will always work again for a short period if I manage to get to the align screen config.
I'm running the stock rom (never flashed)
I have done some TF3D changes. (background, icons, etc.)
It can randomly decide to work again, and then randomly not work.
found out the volumer control and tap screen shortcut to the align screen config, so that should help me get it back quicker.
It's like the lower down the screen I tap, the further away it is from what actually sows on the screen. the call home back end buttons dont work when it is not aligned.
I'm in the UK and the date of the insurance letter is 15th June 2009 on an 18 month contract with O2
What should I do?
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
RickDawson said:
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
Click to expand...
Click to collapse
i have same issue. texting is a pain in the ass now . the sreen seems to shift up by 2cm or something, very annoying.
i tried realigned the screen like 20 times, saw bit improvement but still not the same. maybe bring to shop for screen replacement.
LCD Blank
Sorry, it's my first, I have a problem with my HTC Touch HD LCD, I used it as modem but suddenly it's off and I have no Picture in my Display, the Machine is Okey I think, I have tried this morning, it can receive a phone in...
anyone know what i should do with it?
Thanks
Is anyone else's volume UP button strangely stopped working. Had the phone less than 24 hours and already it doesn't work. it still clicks in but nothing. Volume down works fine.
Also gutted to send it back I have to wait for it to come back in stock to recieve a replacement unit.
bob2k4 said:
Is anyone else's volume UP button strangely stopped working. Had the phone less than 24 hours and already it doesn't work. it still clicks in but nothing. Volume down works fine.
Also gutted to send it back I have to wait for it to come back in stock to recieve a replacement unit.
Click to expand...
Click to collapse
I've seen another thread with someone talking about the same issue...
here you go:
http://forum.xda-developers.com/showthread.php?t=583399
Once more: http://forum.xda-developers.com/showthread.php?t=583554
Maybe there is a production fault?
It would be every untypical for HTC to launch a device of which the first builts do not have hardware issues.
Was the same with my TP.
Hardware keyboard, black paint coming off the housing, plastic cover coming off the hardware keys below the screen, ... .
Had to send it in for replacement three times, before I got finally one of the more mature builts, which had (and still has) no problems.
As I want to get the HD2 latest for Christmas, I guess I will still get one of the early builts, and have to go through the return procedure at least once or twice.
Is quite bad that this happens. Products shouldn't have to go through several return procedures because of faults.
They should just get it right first time. How many times do they produce prototypes and test models. It's quite annoying how these things crop up. Can't be hard to catch when manufacturing the phones.
Ok, I really don't have any clue about the differences between sim free and sold by a network, but could this have something to do with why it took/is taking so long for the networks to launch the phone ?
As I understand, they also do their own tests ?
Yeah basically networks like to do tonnes of software tests on the devices to make sure that everything is working properly before they release the phone themselves. Makes sense to do it that way instead of blind releasing a phone, not knowing how long they need to test it for however, is baffling. I don't know how they can't put a date on when it'll be done.
timewyrm said:
Ok, I really don't have any clue about the differences between sim free and sold by a network, but could this have something to do with why it took/is taking so long for the networks to launch the phone ?
As I understand, they also do their own tests ?
Click to expand...
Click to collapse
Networks will also bastardise the ROM/firmware to include there own logos, apps, shortcuts etc - they will even remove certain features.
Orange are a nightmare for that...and firmware releases are few and far between...
Nit3m4re said:
Yeah basically networks like to do tonnes of software tests on the devices to make sure that everything is working properly before they release the phone themselves. Makes sense to do it that way instead of blind releasing a phone, not knowing how long they need to test it for however, is baffling. I don't know how they can't put a date on when it'll be done.
Click to expand...
Click to collapse
So, does that mean less chance of ending up with a faulty phone ( I know that they probably only try a few phones in each batch) ?
bigsro said:
Networks will also bastardise the ROM/firmware to include there own logos, apps, shortcuts etc - they will even remove certain features.
Orange are a nightmare for that...and firmware releases are few and far between...
Click to expand...
Click to collapse
Well, I guess I'll find out tomorrow.
Yep mine had exactly the same problem. I sent it back and should hopefully have a new one on Monday.
Broken Up button Volume
Has anyone resolved the broken up button issue? I'm hoping that it can be fixed without having to exchange it because I bought mine overseas.
I sent mine back and they are replacing it. I probably could've fixed it myself but when you pay £500 for a new phone you expect it to be working properly.
hi,
today the same happend to me, after one week of use the up button died, for absolutly no reason. i used the buton mayby 10 times thats it.
I bought my HD2 a couple of weeks ago from my local shop and noticed straight away that the photos all had a big pink spot in the middle. The manager said he'd replace it as soon as he had stock back in (been very good).
I got a phone call this week to say replacement HD2 was waiting for me so I collected it yesterday and this one's camera works - yay... except it's volume up button doesn't work
So, time to replace it again whenever the next stock is in and I'm betting the 3rd phone will have a dodgy camera again, lol
I for the life of me cant figure out why my camera is completely dead! I have FULLY wiped all caches,everything under 'WIPE' via AMONS and even formatted my SD card as well as trying an alternate SD card(both 8GB--C6speed)--never had a problem w either card on ANY ROM...ALL OF A SUDDEN the past 2days my camera goes to a FULL BLACK SCREEN,when pressing the CAMERA icon. Occasionally the taskbar will remain uptop but will timeout when screen display shutsoff. Now if i launch CAMERA via DESIRE ROM(KING),ill get the notice about clicking trackball to resume camera but as soon as i click it,the message dissapears and the screen will go back to black screen again...and repeat. I SWEAR i have DONE MULTIPLE COMPLETE WIPES AND REFORMATS so im left to believe its THE HARDWARE itself! CAN ANYBODY PLEASE LEND ME A HAND IF the similar problemhas occured...On the Nandroid backups that ive restored from FULLY FUNCTIONING bkups,if i launch NEXUS TORCH it will say CANNOT ACCESS LED---this is THE ONLY info besides the "camera wake message"mentioned earlier that i can provide. Thanks in advance and pleas edont flame for NOT being in Q&A bc this is more of a DEV related restore question.
**oh and BTW--I DID TRY TO INSTALL the DESIRE R2 cam fix and does nothing. I tried it when all was working fine early in the week and it did nothing to help FLASH timing for me,so i NAN restored back to prior state and CAMERA continued working until about THURSDAY night--regardless--PHONE is in OUT OF BOX STATE--MINUS UNLOCKED and it STILL doesnt work!---PEACE and Happy Mothers Day to any Mothers out there in XDA world!
***Captain Obvious to the Rescue!!***
Your hardware has malfunctioned. Contact HTC for a repair.
1. you may have a broken camera, try a stock rom
2. your caps lock button is definitely broken
3. you posted in the wrong section
ghostrida said:
1. you may have a broken camera, try a stock rom
2. your caps lock button is definitely broken
3. you posted in the wrong section
Click to expand...
Click to collapse
1. i should have known you were from Philly and cant read--I TRIED STOCK ROM
2. CAPS is to put highlights on key terms so idiots dont read over the fact that I DID TRY STOCK ROM---see how that helps?
3. Thanks for your informative responses---any suggestions from CAPTAIN OBVIOUS how to get service on a ROOTED device without being charged full price on the phone?? Ahhh--thought not!--So i tried here to see if anyone else had similar situation. AGAIN-thanks for your help as well SERIAL TOON--geez
If it's a hardware failure they won't charge you.
I think it will help if you go through Google Cust service first...they will end up redirecting you to HTC repair. Provide all truthful information on your issue, proving that you have done some legitimate trouble shooting and they will realize that it is a hardware issue, not the ROM flashing or bootloader unlocking that caused the problem. Someone else on the xda forums had a rooted phone with bluetooth problem and was able to send to HTC for repair for free...with a 4 day turnaround!
Good luck!
What do you base this on...Heresay?
BlueScreenJunky said:
If it's a hardware failure they won't charge you.
Click to expand...
Click to collapse
I didnt intend to sound rude,im just a little pissed right now..I Only ask bc i already had an issue in January days after receipt of phone. Issue was solved by sending me a new battery bc other was causing random shutdowns (ive since forwarded this info to another XDAmember that had exact same issue and they give him replacement phone at 1st but issue continued to occur--i told him about my story after he posted his problem, he contacted them this weekend and confirmed with me today that a new battery was on the way..see my public IM's for info). Anyway,when i was dealing with the battery issue they said they would definately NOT be able to fix under warranty bc the phone is rooted and unlocked. I can attest to the few people on here that said theyve been successful in such cases,but either way,IVE ALREADY STATED that i tried the DESIRE R2 camera kernal to see if that helps,so im not going to be dishonest and tell them i havent tried anything other than custom roms. Again..positive suggestions or similar experiences with warranty info would be appreciated....trollers looking for a funny post or to degrade people can eat one!
joshlusignan said:
I think it will help if you go through Google Cust service first...they will end up redirecting you to HTC repair. Provide all truthful information on your issue, proving that you have done some legitimate trouble shooting and they will realize that it is a hardware issue, not the ROM flashing or bootloader unlocking that caused the problem. Someone else on the xda forums had a rooted phone with bluetooth problem and was able to send to HTC for repair for free...with a 4 day turnaround!
Good luck!
Click to expand...
Click to collapse
Thanks JOSH, ill look into it tommorrow--as i stated tho--i feel im being dishonest for trying the DESIRE R2 cam and saying that they should cover it---uninformed people will assume THAT couldve caused it,even though i used phone afterwards for a few days w no side effects
Hey Milton, like others have mentioned in here might want to try flash back to stock and seeing if the problem persists. If it does then your looking at a hardware problem and you should contact HTC/google for repair.
Yea...i was thinking that from get go--(hardware prob). Im on cheesy STOCK ROM right now and have been for cpl hrs...but its obvious its gotta be hardware...NOW comes the crappy part of trying to explain it to HTC when attempting to get an RMA!--Yee Haa!
MOD PLEASE CLOSE OR DELETE---THANKS!
Milton, among the items on the very small list of things folks around here want in return for helping you is that you lay off the caps. Doesn't highlight anything that you'd want to highlight.
Doug
Okay,,,this is weird!!..My TORCH hadnt been working at all either, the whole time ive had the camera problem. Now ,the torch will work for ONE TURN ON, then if i launch CAMERA, the cam still doesnt work. i have to HOME and HOME only to get back to home screen..BACK ARROW does nothing except vibrate,indicating touch response. If i then re-launch TORCH, it doesnt work....!??SOMETHING is ODD--and im split whether its hardware- or some sorta SYSTEM file that stays stuck even after all STOCK FLASHES and everything!--again,reminder..the LED TORCH hadnt worked up until this point--unit has NEVER been dropped,slid out of pocket from 1foot high onto superthick carpet,so i doubt its a loose internal cable...Hmmm...
milton007 said:
Okay,,,this is weird!!..My TORCH hadnt been working at all either, the whole time ive had the camera problem. Now ,the torch will work for ONE TURN ON, then if i launch CAMERA, the cam still doesnt work. i have to HOME and HOME only to get back to home screen..BACK ARROW does nothing except vibrate,indicating touch response. If i then re-launch TORCH, it doesnt work....!??SOMETHING is ODD--and im split whether its hardware- or some sorta SYSTEM file that stays stuck even after all STOCK FLASHES and everything!--again,reminder..the LED TORCH hadnt worked up until this point--unit has NEVER been dropped,slid out of pocket from 1foot high onto superthick carpet,so i doubt its a loose internal cable...Hmmm...
Click to expand...
Click to collapse
That seriously hurts my eyes to look at. Try using proper punctuation and grammar. It's very simple and still gets your point across.
As for your phone. Call Google which will probably have you call HTC. People have gotten their rooted devices fixed for free if it's a genuine hardware problem and nothing caused from the rooting process.
milton007 said:
Okay,,,this is weird!!..My TORCH hadnt been working at all either, the whole time ive had the camera problem. Now ,the torch will work for ONE TURN ON, then if i launch CAMERA, the cam still doesnt work. i have to HOME and HOME only to get back to home screen..BACK ARROW does nothing except vibrate,indicating touch response. If i then re-launch TORCH, it doesnt work....!??SOMETHING is ODD--and im split whether its hardware- or some sorta SYSTEM file that stays stuck even after all STOCK FLASHES and everything!--again,reminder..the LED TORCH hadnt worked up until this point--unit has NEVER been dropped,slid out of pocket from 1foot high onto superthick carpet,so i doubt its a loose internal cable...Hmmm...
Click to expand...
Click to collapse
You should send it to HTC for repair. Charging fee or not, but thats the only option to you right now because its a hardware failure.
mikroN1 said:
That seriously hurts my eyes to look at. Try using proper punctuation and grammar. It's very simple and still gets your point across.
Click to expand...
Click to collapse
I was thinking the exact same thing, don't know where he must have learned how to type. Then you criticize people from Philly, or whatever its called somewhere, for not knowing how to read. I would say mirror that advice and learn how to type.. type properly.
Torch will work until camera app is used then it wont work again until i reboot. After reboot, torch will work ONLY on regular/lower setting. MAX brightness will not work. Toggle back to LOW setting and torch will work again. Im going to try what DOUG suggested bc that is the only thing i havent tried yet...but the way torch and camera are acting up and requiring reboots keeps me willing to try software tricks first...WHAT ties the TORCH's HI setting to the camera app adn yet keeps the LOW setting seperate!??..ill try the TORCH dev real quick for some insight on how the two work hand in hand.Thanks for anyone using their time to help instead of criticize. Sorry for mocking ones ability to read but i was quite [email protected] time bc i lost a major function on my phone.My apologies to all
Seriously Milton? More?
milton007 said:
Please DONT lend assistance to someone like this. IF they cant bither to read THE MOST SIMPLEST instructions, they should NOT be attempting this in the first place...thats just sheer ignorance...
Click to expand...
Click to collapse
The attitude, hostility and the caps are not welcome here.
Along with the others I have no sympathy for you. Learn proper grammar and get a better attitude.
Troll much? Go tell your mother happy mothers day if you have that much time to pull up old posts from people asking questions in a 'kernal forum' about basics. Basics that anyone should know, if not they stand a much better chance on damging their phone. It wasnt being ignorant. Since you know everything there is to know about everyones posts, tell me where the topic dealing with my specific camera issue has been previously posted and ill be glad to read and search thru that forum. I wasnt the one asking questions about something mentioned in the OP (uh oh i used caps--oh geesh-someones gonna be saaad now!)and numerous pages before. Im sorry i dont spend all my life on forums to know that only words approved for caps are indeed CAPITALIZED. Petty little boy-and by the way, i was trying to stress your good advice by typing your name in caps so people would credit you with the help-Sorry to have taken your precious time sir. Good day.
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Hi
eric0668 said:
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
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Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
So this was present before the factory reset 3 days ago? If not then do it again
Sent from my Nexus 4 using Tapatalk 2
PhilipL said:
Hi
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
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Thanks to everyone, as you were responding, my friend Macky (maybe you know him LOL) suspected it had to be software/app because it showed up on the screen shot. So he said it wasnt hardware
I reset again and no problem
Thanks
lets say it wasn't the app, what could have caused it. (btw I dont root so dont know all the basics you prolly do) Just simple things like the computer that get messed up??