Database Users

Trackball failure!

My trackball has stopped working when I try to navigate left, tried hard resets etc, looks like hardware problem.
Now I bought this phone from ebay, it is an orange one which was an unwanted upgrade. Do you think I will be able to return it to Orange or go direct to HTC, or will I be screwed!?

Your best bet is probably to ask the original seller to RMA on your behalf.
Regards,
Dave

Will try that, hopefully the seller can do it but get it delivered to my address instead. Might try my luck in the Orange shop first

Mine just gone too. Up, down and right are fine, it just won't do left...

The trackball seems so delicate, I figured this would only be a matter of time.

ballandbiscuit said:
My trackball has stopped working when I try to navigate left, tried hard resets etc, looks like hardware problem.
Now I bought this phone from ebay, it is an orange one which was an unwanted upgrade. Do you think I will be able to return it to Orange or go direct to HTC, or will I be screwed!?
Click to expand...
Click to collapse
Warrenty should be with HTC, give their customer support a try, they will probably get you to send the phone to them and have it repaired.

nicelad_uk said:
Warrenty should be with HTC, give their customer support a try, they will probably get you to send the phone to them and have it repaired.
Click to expand...
Click to collapse
HTC have agreed to a repair but I have got to send it to them so I am going to push the Orange route a bit harder first as I'd rather just have it replaced than having to wait a week or two to get it back especially as I don't have a spare handset!

Mine did the same - push the trackerdown down and left (hard). all is working again!

slideaway said:
Mine did the same - push the trackerdown down and left (hard). all is working again!
Click to expand...
Click to collapse
I can get it to scroll to the left by pushing really hard on it but it doesn't fix it unfortunately!

The trackball is now working again, but does feel a little loose. I just turned the phone on and off to fix a synching issue and suddenly noticed that I could go left...
What's happening!? Is it a software issue or a hardware issue?

dh101 said:
The trackball is now working again, but does feel a little loose. I just turned the phone on and off to fix a synching issue and suddenly noticed that I could go left...
What's happening!? Is it a software issue or a hardware issue?
Click to expand...
Click to collapse
I updated my handset to new software release on Friday PM and started noticing the issue saturday morning so I did wonder if it was software but that said I can make it work when I push it really hard so I don't think so...
Holding off on sending it for repair at the moment but guess will have to in the end!

someone on youtube have the same problem
http://www.youtube.com/watch?v=wGRM_JZy2NQ
soo is it a hardware problem or software problem ??

slideaway said:
Mine did the same - push the trackerdown down and left (hard). all is working again!
Click to expand...
Click to collapse
I also got the same problem today. It didn't work left, and you can feel that the 'resistance' from the trackball is not the same when scrolling left, so my guess is hardware problem.
BUT, when pressing the trackball hard down and then scrolling left at the same time, it seemed to push something into place again...and it now works fine!! (for now )
Thanks for the tip!

Mine wouldn't work for about 3 weeks, pressing hard didn't help then all of a sudden it was alright again and has been for a month or so!

mine stopped too but i find it funny how when i flashed a new rom (mocado) it now works fine . i am not sure it is a software or hardware fault they are quite delecate so maybe it had some dirt in the ball socket and during the process of flashing it the dirt came out.

HTC Sense in HD2

Hi,
I have recently purchased my HD2 and its been a couple of months now since I'm utilizing it. Barely exploring my phone features, it hangs 20 times in view of the following encountered predicaments :-
1) Receiving 2 simultaneous SMS
2) Receiving an MMS
3) Pressing on any of the keys on the phone whenever receiving an SMS
Well, the list goes on and on. So, in resolving this issue, SIS (Malaysia) had agreed to change a new phone for me. And so they did. Tested it on the spot and everything was working fine, but just after a few days later, the problem reoccur itself again. This time, the entire phone hangs up. No keys can be activated, neither the phone can be turned on.
Firstly, its a brand new phone, so this kinda problem should not arise. Secondly, its no doubt troublesome to flip the back cover and press the tiny red button to perform a soft reset. Why in the darn first place the soft reset button isn't placed outside ? (just liky my old TYTN II)
So I have read a couple of forums with regards to this matter and came upon two conclusions in the end. One, the Manila.exe is the main culprit towards the hanging of the device and two, the HTC Sense application program has a flaw in between. Well, there's a temporary workaround though (that is if you do not want to flip the back cover over and over again), which is to leave the phone idle for 48 hours, let the battery drain itself off and then recharge back the phone again.
48 hours is a long time to wait though, and as a professional worker in my line of work, I really do not have that much of an ample time to linger around waiting for it to run out of juice. I'm totally very much dissapointed with the purchasement of the HTC HD2 as not only the technicians at the SIS (Malaysia) could not get to reproduce my predicaments, they cant even get to solve the hanging issue which I'd reckon, that's what I've been spending most of my time on my new phone (rather than to explore what is has to offer)
Is there a work around to the HTC Sense / Manila.exe problem ? Other suggestions would be to turn off the HTC Sense, but you know what ? Turning off the HTC Sense will be something like buying an Aston and driving it at 40kpmh all the way till the south of France !!! The phone's interface will be dull, and not to mentioned, it will be more a less pictured like my old TYTN II
I do not really have such problems for the HTC TYTN II though, not even one hang moment. Please XDA developers / experts, I'm indeed begging for a solution in resolving this reoccuring problem that somehow not only it will tarnish the brand HTC, it will also loose faith of the end consumers in the market.

why don't you ask SIS to change the phone again?

Just want to say one thing ... "Stock ROM's Suck" , hate to be that blunt but the stock ROMs they put on this beautiful hardware just seem to be time bombs, waiting to explode when you get them home ...
Should flash that sucker!!

To dan138zig
Well, that was my last resort to them, in order to solve it once and for all. I've been travelling to SIS to and fro for 4 times and yet the problem is still left unresolved. They've even tested it in their environment and it works fine (for the 1st two visits). But somehow, they manage to simulate the issue and they replaced the chipboard.
Now, replacing the chipboard was to the previous original phone, though even after the replacement, it still didnt solve the problem. So ding dong here and there, and after several "consultations" with their higher level managment, they agreed to change a new phone for me, off the hook (not undergoing formal procedures, whereby I'll have to wait for another two weeks)
So, getting a brand new phone I'd reckon my miseries will be resolved, but then the hanging problem reoccur itself today again. It seems that the HTC Sense is the main culprit though, after reading a few forums off the Net. And for a "premanent" solution (that is if HTC does not come out with any ROM / fixes / enchancements), I've gotta turn off the HTC Sense feature.
Well, buying a phone that cost 2K plus had already put a large damage in my wallet, now having to face this consequences after the purchasement is a real icing on the cake. What do you think ? If you're in my shoes, what would you do ?

To watcher64
I totally couldnt agree with you more. In my view, they should just have throw the Win OS away and put in the Andriod version of it. Its always windows version mobile phones that are giving the most headache to me when it comes to utilizing it.

http://www.htc.com/sea/supportdownloadlist.aspx?p_id=297&act=sd&cat=all

Have you tried getting a new SIM? Sounds like the problem only happens when its talking to the network, and as you've had 2 handsets, i'd give a SIM change a go.

On the plus side........... at least you get 48hrs battery life.......
Not much use though if your phone doesnt work I suppose.....

rp-x1 said:
Have you tried getting a new SIM? Sounds like the problem only happens when its talking to the network, and as you've had 2 handsets, i'd give a SIM change a go.
Click to expand...
Click to collapse
Well, my SIM's working perfectly fine though, it does not give me any form of problem with my old TYTN II neither with other HTC devices I've checked with a few friends of mine. I do really suspect its the Sense that's the real culprit in the hanging of the device. Just really hope that they clear up this predicament with a new release of the ROM

conantroutman said:
On the plus side........... at least you get 48hrs battery life.......
Not much use though if your phone doesnt work I suppose.....
Click to expand...
Click to collapse
haha, forty eight hours of baterry life ? well, I wouldn't bet on it. Have tried using it extensively and even before it reaches sunset, the battery is out. And guess what ? It's a brand new battery.
The phone's terrific, but sadly, the battery isnt. Its just like you are viewing a beautiful girl from bottom up till the next and the next thing you know it, viewing her face just makes you wanna vomit over and over again
So that's how I could sum up the HD2 as a whole. Most comparison commentators out there did place the HD2 side by side with the IPhone 3Gs. Both eventually also will end up running out of juice in 48 hours when you're performing your day to day call basis

webjunky said:
http://www.htc.com/sea/supportdownloadlist.aspx?p_id=297&act=sd&cat=all
Click to expand...
Click to collapse
The HTC Support and Releases still does not solve the problem, mate. Its something that HTC R&D as well as the QA team needs to sit down and extensively test the entire device from bottoms up till all forms of problem is resolved thereafter.

steven.hum said:
To watcher64
I totally couldnt agree with you more. In my view, they should just have throw the Win OS away and put in the Andriod version of it. Its always windows version mobile phones that are giving the most headache to me when it comes to utilizing it.
Click to expand...
Click to collapse
hmm, well you did not get what I meant, but that is ok .. I meant the version of the roms suck .. I like WinMo, personally I think Android with is BigBrother Back door is just as bad as the Iphone ...

[Q] Camera icon gone, camera not startable

I turned on my phone last night, pressed the camera icon in the list of programs and it disappeared and hasn't come back since?????
Then went to the picture and movie tab and pressed the camera tab (both for taking picture and movie) and nothing happens, no camera launches.
I've had the phone sitting in the cupboard for days and it's cold where I live so I wonder if it's possible that the camera hardware has frozen and the icon disappears because the system cannot detect working hardware?
I don't know but my phone is out of warranty and I am worried.
Would flashing a new ROM help do you think?

normally your phone should not be out of warranty yet, since htc offers a 24 months warranty.
and if the camera worked with your rom before, changing the rom should not be necessary, but maybe a radio/rilphone upgrade would help or a hard reset.

Thanks for the reply
I've emailed the local distributor of my phone (bad reputation for replies) who paralell import it from singapore so I might be out of luck.
Done several hard resets and also warmed the phone up to see if the camera hardware was maybe stuck from the cold but no luck.
Tried to burn a new rom (The EnergyRom looked good) and the software keeps complaining that it lost communication with the phone so I can't even do that. Tried 10 times already.
So, I guess I have to wait for the supplier but they said the warranty is only one year.

afaik htc generally offers a 2 year warranty, so they are probably the ones, you'd want to contact about that issue, but before actually sending it to them, make sure to flash back the stock rom, radio and spl.

As I said above, I tried burning a new rom but the software keeps complaining that it loses communication with the phone so I've given up.
Thanks for the suggestions though.

I absolutely agree with Chef_Tony.
You've tried enough to exclude everything. It must be a hardware issue.
I think you can check the production date via the sn below the batt. I would just go ahead with HTC and call them, and NOT your local dealer.
You can also open a ticket online but from my experience that is a waste of time since they will start asking stuff to do and email them again.
HTC provides 24 months of warranty in most areas and the sn will be enough for them to decide if it is warranty or not.
Also do not mention the custom roms as that will void your warranty, even if the issue was there on the stock rom!
So go back to everything stock, everything that you need is in the sticky on the rom page, and give HTC a call.

The ROM is a stock one. I mentioned in my above post that when I tried to burn a new one that the phone lost comms so I never could get a new rom on to test if the camera would come back so I am still stock.
HTC mentioned all the same things you guys did.
Spoke to my supplier, looks like I have to send this back. Damnation!!!!!

Okay, made a few mistakes about trying a new rom but under severe pressure since my father died so I can't comprehend much at the moment.
Will try all the steps later when I am less distressed.

Sellers have gone, phone is worse.
Just to update people, this post can be locked now.
Blue Fly Mobile are gone, nobody can find them. They told me to send the phone back for repairs and when I was just about to, they turned up missing.
Web site is gone, no contact anywhere and I read in many forums about their bad rep.
Camera still gone. Battery may last a day if that. Phone randomly cuts of calls when I make them or when people make them to me.
Looks like I will be waiting for the new Samsung Galaxy Tab 10.1 when it hits OZ as it's better for my eyes.
Now, how to convince my wife that I absolutely need it???

Dell Finally Admits Freezing Issue

Well I was on the phone today with Dell Mobilty support telling them that my 3rd relacement is still freezing up and I want it replaced AGAIN..
The lady told me that they were made aware of the problem that people are having on Thursday (Finally) and that it has been escalated, and tht they are working on fixing it. She said I could go ahead and order my 4th replacement now or I could wait for a couple weeks and call back to see if it has been fixed and than order it.
I chose to order it now as I just assume that they relace the unit every week untill they get it right.

I thought the freezing problem had something to do w/ WP7 OS... Whats the built date on your 3rd unit. Please keep me updated about this issue.
Thanks.

The freeze issue is a Dell problem.
And the build date of the 3rd unit is 1-13-11

Crimson Lotus said:
I thought the freezing problem had something to do w/ WP7 OS... Whats the built date on your 3rd unit. Please keep me updated about this issue.
Thanks.
Click to expand...
Click to collapse
I've got the HD2 running the hacked WP7 ROM from DFT on a SanDisk class 4 8GB card... and I can tell you that it doesn't have the same freezing problem as the DVP. I have never, ever seen the People tile fill up all nine squares.
Seems like they need to fix how their 512mb of RAM is being addressed by the OS at a fundamental level. If one part of the OS is expecting the whole thing but another part is only providing half of it, that would explain a lot.

millerliteguy said:
Well I was on the phone today with Dell Mobilty support telling them that my 3rd relacement is still freezing up and I want it replaced AGAIN..
The lady told me that they were made aware of the problem that people are having on Thursday (Finally) and that it has been escalated, and tht they are working on fixing it. She said I could go ahead and order my 4th replacement now or I could wait for a couple weeks and call back to see if it has been fixed and than order it.
I chose to order it now as I just assume that they relace the unit every week untill they get it right.
Click to expand...
Click to collapse
Is yours 16 or 8 gig?

16gig...
My 4th DVP will be here tomorrow

I'm on my second 16GB and I'm not having as many freezing issues. It seems like when I am on certain WiFi routers it will freeze more than my home router.
The only issues I'm always having is the Bluetooth not staying connected to my car or to a headset.
I have the HD2 now a HD7 that works flawlessly in my car so I hope an update will fix this.

I get a similar issue, though it seems to be worse in some phones than others--namely, when left overnight, the phone eventually "crashes" so that hitting the power button just flashes the three lights, but doesn't actually bring the screen back on.
Anyone else having a similar issue?

Also having the same freezing/crashing issue here. The only way to get the phone back is to yank the battery. I just spoke with Dell tech and they tell me they can't ship out new phones anymore because of this being a known issue. That I will have to wait for the March update that is supposed to fix things.
I also let her know about the RAM issue. I am only showing 225.02, and she said they ship with 256, not 512. I asked her why they specced it out at 512 on the site, as well as Msoft and every review, and she simply said she understands it has 256, and that it is what it is. Nothing I can do about it.
It's always good to have a company know what is going on with their products

Do carriers have the final say on what phones can receive the WP7 updates? I'm a little worried that T-Mobile may not push the updates into our Dell Venue Pro phones. I'm not 100% convinced T-Mobile supports this phone, despite the phone supporting T-Mobile's 3G bands.

gmontem said:
Do carriers have the final say on what phones can receive the WP7 updates? I'm a little worried that T-Mobile may not push the updates into our Dell Venue Pro phones. I'm not 100% convinced T-Mobile supports this phone, despite the phone supporting T-Mobile's 3G bands.
Click to expand...
Click to collapse
They can block one update, but the next one has to be released, according to Microsoft. However MS initially promised that carriers would NOT have any power over updates so to be honest, it seems the carriers are the ones in total control of updates so anything could happen.

Desynthesis said:
I get a similar issue, though it seems to be worse in some phones than others--namely, when left overnight, the phone eventually "crashes" so that hitting the power button just flashes the three lights, but doesn't actually bring the screen back on.
Anyone else having a similar issue?
Click to expand...
Click to collapse
03/23/2011: I have been using the phone for about 22 hours with no problems. Before going to sleep, I never did put the phone to charge but the following morning the phone still had around 75% battery life. So I decided to have it charge for about an hour before leaving. When I went to check on the battery, the screen did not power back on. As Desynthesis mentioned, hitting the power button just once would just flash the lights of the back, windows and search icon. I held down the power button but neither would it shut down so I had to pull the battery. Is anyone continuously experiencing this issue on their Dell Venue Pro?

uKnowChinchilla said:
03/23/2011: I have been using the phone for about 22 hours with no problems. Before going to sleep, I never did put the phone to charge but the following morning the phone still had around 75% battery life. So I decided to have it charge for about an hour before leaving. When I went to check on the battery, the screen did not power back on. As Desynthesis mentioned, hitting the power button just once would just flash the lights of the back, windows and search icon. I held down the power button but neither would it shut down so I had to pull the battery. Is anyone continuously experiencing this issue on their Dell Venue Pro?
Click to expand...
Click to collapse
It happens once in a while on my otherwise stable phone. I can reboot it by holding power for about 10 or 20 seconds though - usually until the keyboard light turns off. I've never had to pull the battery.

pjfan75 said:
It happens once in a while on my otherwise stable phone. I can reboot it by holding power for about 10 or 20 seconds though - usually until the keyboard light turns off. I've never had to pull the battery.
Click to expand...
Click to collapse
Thanks pjfan75, I'll make sure to give that a try if it occurs again. I do have one question though. Would it matter if I have a password lock on my phone for this method to work?

uKnowChinchilla said:
Thanks pjfan75, I'll make sure to give that a try if it occurs again. I do have one question though. Would it matter if I have a password lock on my phone for this method to work?
Click to expand...
Click to collapse
Not sure. Are you able to power off the phone if it's locked with a password otherwise?

pjfan75 said:
Not sure. Are you able to power off the phone if it's locked with a password otherwise?
Click to expand...
Click to collapse
So I've tested it out and the phone does shut off even when it's password locked. So if the issue with the screen occurs again. I'll just use the method you mentioned earlier. Thanks!

Problems with the s3

So 6 months down the line I have reached a time where something has gone wrong with the phone.
Unfortunately I am not into rooting and In general happy with the phones capabilities.
However after the 4.1.1update its been sticking and acting weird. The keyboard can never remember the default setting I put it in, lockscreen shortcuts cannot be deleted after a while, and screen types or number cannot be deleted either. Touchwiz crashes and sometimes it fixes itself by hard resetting, sometimes it doesn't. The gmail wasn't updating yesterday either nor I was given the option to re-enable sync. The email client kept counting the emails after deletion of the read ones as -1....
God knows how many times I had to redo my contacts- calendar, settings etc... because of course no backup program is actually that good.
I have contacted samsung and they want to see the phone and decide if it can be repaired. I'm going to be left without a phone which is a tool for my work. Do you think I ought to get a loan phone or replacement?
Is there anything I can try before I send it that might work?
sent with nokia 5110

Gmail had some problems over the past couple of days.
If your deem it necessary, send it in for diagnostics, by all means. They will reflash your phone with new software and see what's what.

Thanks for that
sent with nokia 5110

after sending the phone to samsung, i am told that they updated the firmware, so the problems were eliminated.
I am waiting to pick up the phone tomorrow, so hopefully it will be back in business.
in the meantime i have also bought the front panel and back cover along with some assorted parts to make my white phone into pebble blue. Cool stuff! Dont know how to root the phone,but im good with changing the appearance of it!:laugh:

just an update on this.
i got the phone back with all they have done is upgraded to 4.1.2
the phone once i start to put my info back on gets stuck on the following areas:
1) deleting screens on touchwiz, the screen taken to the dust bin, crashes touchwiz and are not able to delete it.
2) Default keyboard turns back to samsung on every restart, even though you set a different default. This was also found to be true from samsung technical team!!!
3) Lockscreen options delete, also crushes touchwiz.
What i usually do after each hard reset is to eliminate the animations(all off) as i want the phone to go faster, i there is speculation that this may be the cause. I have now used up to .5 animation and so far its ok.
However the default keyboard is the only annoying thing now, and i cannot get rid of the samsung keyboard as i dont know how, and im reluctant to root just for that at risk of warranty!
All this has started after the 4.1.1 upgrade by the way,
and as i went and bought a second S3 today, brown one which looks fab, it did EXACTLY the same thing! so i returned it of course.
If others test it similarly and the same things happen, maybe samsung may need to log this as a bug and issue an update in the future.

1. My S3 did not crash when I deleted 5 pages of screens.
2. I love the default keyboard.
3. Never test that.

not had any of those issues, just tested them once more to see and all works fine
Ive swapped and changed keyboards many many times and never once had an issue with the default one being changed.
Can only suggest you send it back to them making sure they know they didnt fix it last time

Clearing data for Touchwiz launcher can fix the launcher crashes.

Would that also clear my settings?
Also how can it be that 2 completely different phones in manufacturing times had the exact same problem?
Those who tried the above, did you take the animations to off?

skimminstones said:
not had any of those issues, just tested them once more to see and all works fine
Ive swapped and changed keyboards many many times and never once had an issue with the default one being changed.
Can only suggest you send it back to them making sure they know they didnt fix it last time
Click to expand...
Click to collapse
Unfortunately the samsung technicians are at a loss themselves. My s3 on 4.0.4 had no such issues

vasp3690 said:
Unfortunately the samsung technicians are at a loss themselves. My s3 on 4.0.4 had no such issues
Click to expand...
Click to collapse
so get them to swap the phone under warranty. They cant find/fix the problem, the problems you have arent generic to the phone so they should give you a working model

skimminstones said:
so get them to swap the phone under warranty. They cant find/fix the problem, the problems you have arent generic to the phone so they should give you a working model
Click to expand...
Click to collapse
What good will it make if they change the phone? Since a completely new phone does exactly the same. Should I be changing every phone until I get one that works? How long will that take?
I was betting that a new phone would work and hence I bought the new one which I returned immediately of course as id had the same issues. This is why it makes me think it may be a firmware bug

vasp3690 said:
What good will it make if they change the phone? Since a completely new phone does exactly the same. Should I be changing every phone until I get one that works? How long will that take?
I was betting that a new phone would work and hence I bought the new one which I returned immediately of course as id had the same issues. This is why it makes me think it may be a firmware bug
Click to expand...
Click to collapse
well as not every phone is doing the same it would probably do some good but its upto you.
as i said earlier, not every phone has this faults, yours is the only one ive ever heard of with those faults. Its certainly not a firmware bug as its never happened on mine

Have you done exactly what I have above?
Jelly bean 4.1.2 or 4.1.1, animations to off, and also use a different keyboard and after setting the default see if samsung keyboard comes back as default?
I find it very hard to believe that I went and bought a random phone that once I did the above it immediately reacted as my previous one.And at the same time a technician from samsung also verifying that the samsung keyboard always flips back to default as well!!! The default only changes if you restart the phone, not on the fly
I cannot play a game with samsung to have the phone back and forth as its a daily tool for me. Unless I get a second handset as a replacement I cannot see any point me sending phones back and forth.

vasp3690 said:
Have you done exactly what I have above?
.
Click to expand...
Click to collapse
yes...as posted above
skimminstones said:
not had any of those issues, just tested them once more to see and all works fine
Ive swapped and changed keyboards many many times and never once had an issue with the default one being changed.
Can only suggest you send it back to them making sure they know they didnt fix it last time
Click to expand...
Click to collapse
still, if you dont want to believe me and think that every single gs3 out there is faulty its upto you i guess. Personally id be getting the phone swapped but thats just me

Thanks for verifying that at least your phone works fine. I will have to see what I have to do. So far I bet samsung wont do anything and according to them they have to try and fix it 3 times before they offer a replacement for it. What a shame

SGS III no usb connection only charges
Guys,
I bought my SIII on Monday(17th)....plugged it in my laptop and it worked fine.....But for the last couple of days whenever i plug it using the usb cable it only charges and the pc doesn't even recognize it. I tried checking this through the device manager but still it does not show any device connected to the computer.
I've done a factory reset and still no hope.
Can anyone help me out here ????? this is really frustrating....

mohsinmasoom said:
Guys,
I bought my SIII on Monday(17th)....plugged it in my laptop and it worked fine.....But for the last couple of days whenever i plug it using the usb cable it only charges and the pc doesn't even recognize it. I tried checking this through the device manager but still it does not show any device connected to the computer.
I've done a factory reset and still no hope.
Can anyone help me out here ????? this is really frustrating....
Click to expand...
Click to collapse
Why do want to connect it ? If you to transfer some data you can use airdroid https://play.google.com/store/apps/details?id=com.sand.airdroid
We only have what we give

A small update on this.
Samsung has received my phone and I hope they replace the motherboard for this issue. I'm on i9305 now and I will be selling the s3 once its back from the repair.
I also bought a secondhand s3 and it didn't have any issues with these glitches. For all I know these could be issues of a dying motherboard of this sudden death issue.