In need of a t-mobile rep, trying to change plan. - Networking

Ok my girl has a plain 3g Samsung (no Android or 4g) but her plan consist of a 4g plan. We called them and they won't change the plan to regular non Android nor 4g plan. So if there is anyone who works with the customer service and can help I will gladly appreciated. TnA
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Here is what you do. Ask to speak to a supervisor. If the supervisor won't help then mention that you feel this is unfair and will file a complaint with the FCC. ( you may actually end up having to do this)
Sent from my N1 cuz my NS wants to be difficult.(or I killed it's battery) Or telepathically cuz I can read your mind...

I work for tmo...
The 4g web plan is only the name. Before the 4g web plan the unlim web was still 30.00. About a year ago there was a 24.99 android web plan but it has been grandfathered. The only options you have now are 15.00 for 200mb or if you want unlimited its 30.00
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jltyler said:
I work for tmo...
The 4g web plan is only the name. Before the 4g web plan the unlim web was still 30.00. About a year ago there was a 24.99 android web plan but it has been grandfathered. The only options you have now are 15.00 for 200mb or if you want unlimited its 30.00
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Click to collapse
Yeah I got my 24.99 grandfathered plan w/ my N1. Not switching soon.
Make sure u dont qualify for any discounts b4 u give up. ♥ing my military discount.

I appreciate the help guys the supervisor actually told me the same thing you said and straightened it out.
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I think the 200mb data is pricing at $10. The price seems right for those needed mobile connection and are not big on bandwidth intense internet activities. For me, I only use Google map with traffic, emails, HTC Weather, and regular information look up on my HTC HD2. Used about 80mb a month.

Related

4G unlimited web?

Why is it not illegal to advertise and have us pay for 4G service that most of us don't receive? My bill says 4G not internet. I believe that is misleading. Yes I understand the service might not be available in all areas, but we are being forced to actually pay more for the same service.
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hammer4203 said:
Why is it not illegal to advertise and have us pay for 4G service that most of us don't receive? My bill says 4G not internet. I believe that is misleading. Yes I understand the service might not be available in all areas, but we are being forced to actually pay more for the same service.
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You're not forced to do anything and nobody owes anything to you. You pay as much as everybody else does. Don't like what you get with T-mobile - feel free to leave and get raped by any other carrier
Verizon - don't know what they got but it's expensive last time I checked.
Sprint $10 additional premium internet fee
AT&T - don't even get me started with them.
You wouldn't have to worry about none of this if you bough a JitterBug
You don't actually pay more for the data plan. They just call it 4G internet. It's the same price as the regular unlimited data plan. It's marketing spiff.
You can always call in to loyalty and see if you can't get the preferred android web. $20. Or go to another provider. You chose T-mo. You chose the MT4G. If you didn't want the data plan, they why did you get a smartphone?????
Remember to get the deal you have to agree to the $10 price hike. All I'm saying is they label it 4G and tout about it all the time and most of the tmo network is still on 2G. I was told to go and harass the local tmo manager about the slow network. That they actually have input on network upgrades. You know how they were suppose to change the tier frequencies over? Guess what. The government is trying not to release those now. Which in turn keeps us from moving up just to 3G. The courts finally ordered mississippi to release them. I can't really blame tmo for that. I get good service and respect from my local tmo store to make me stay. I even protested them when they tried to fire him.
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hammer4203 said:
Remember to get the deal you have to agree to the $10 price hike.
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What hike? I'm on $25 unlimited web/400 text/mms plan and have been since I got G1, same thing with my wife who picked up G2. Price for new customers is higher, they have a choice and they can go anywhere else if they think they can find a better deal.
Existing customers grandfather plans, you just have to ask for it. Or, you can buy your phone outright and not have a data plan with it at all or just buy cheaper plan.
But in any case, everyone has a choice and if you think t-mobile does not fit your lifestyle or too expensive or has bad coverage - you have 14 days to change your mind and return the phone/cancel service.
Not exactly what I was trying to get across. They sell the 4G phone and make you upgrade to get the good price. The bill it as 4G unlimited web! That is considered fraud. We don't have anything but 2G here. It really has nothing to do with money at all! All I want is what they say I'm paying for. 4G! Actually I will settle on 3G.
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That's how they can subsidize that phone and sell it to your for $50 or $150, because you're paying for the data plan.
It's pointless....
LOL Its funny to see a thread like this, this is pretty much like us EVO users who complained about the $10 premium data add-on in the summer.
I'm just here to say that that grass isn't greener anywhere with this issue, just live with it or don't buy a "4G" capable phone.
Sprint & T-Mobile are the only two so far that are at least keeping 4G unlimited, vs. future AT&T & VZW's tietered (overage trap) solutions.
hammer4203 said:
Not exactly what I was trying to get across. They sell the 4G phone and make you upgrade to get the good price. The bill it as 4G unlimited web! That is considered fraud. We don't have anything but 2G here. It really has nothing to do with money at all! All I want is what they say I'm paying for. 4G! Actually I will settle on 3G.
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lol how ignorant are you? U get the phone for $150 when it retails for 500 or so... do you think tmobile is just giving their phones away at garage sale prices? you will pay for that phone over a length of time and increased data is one way they can do it... if they are only selling that phone with that certain data plan then be ready to pay their premium prices if u want that phone...
besides that, why would you buy a 4g phone and complain about not getting 4g when you do not even live somewhere that has 4g? come down to phoenix or head over to NY and you can have all the 4g you want, I assure you that you will get it and will get a little more what you pay for there...
anyway, my mom just picked this phone up yesterday, was 130 with her upgrade and buy 1 get one free assuming you had 2 lines to upgrade with... it was 15 for 200mb of data or 30 for unlimited (5gb) of data and they had a promotion for new data customers could get unlimited for 20 a month...
I really have no idea what you are ranting about... nothing they are doing is illegal... you have 4g capabilities, you just cannot use it where you live... tough luck buddy...
Just to shut this guy up here -
T-Mobile have 2 4G phones, the MT4G and the G2. Unlimited data plans for them are the same as you would pay on the Vibrant, the Cliq and the Behold II. What extra charge are you seeing?
borodin1 said:
You're not forced to do anything and nobody owes anything to you. You pay as much as everybody else does. Don't like what you get with T-mobile - feel free to leave and get raped by any other carrier
Verizon - don't know what they got but it's expensive last time I checked.
Sprint $10 additional premium internet fee
AT&T - don't even get me started with them.
You wouldn't have to worry about none of this if you bough a JitterBug
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Click to collapse
This is just funny. I payed through the nose for Verizon service and i constantly shop around to see if other carriers are more reasonable.
I have unlimited everything on two phones and I'm about equal to what I was paying at Verizon with no data. My speeds are way faster for data than any of my friends on ATT, Verizon, Sprint.
They'll throttle your speeds if you go over 5gb I think.... Just stop tethering and playing Starcraft lol.
All the "4G Unlimited Web" means is what Watson (T-Mobile 's computer system) calls the internet plan for the MT4G and the G2.
It's a billing code that is associated to the phone, and is the same exact thing as the Android Unlimited Web plan ($30/$25 if grandfathered in; for non-MyTouchs) and the MyTouch Unlimted Web ($30; for pre-G2/MT4G MyTouch phones).
The regular unlimited web plan ($10/mo) which you are probably considering as being much cheaper is for non-smartphones. Android phones are extremely data-intensive. They are constantly updating email, weather, etc., as compared to regular phones which only connect when the user chooses to. As such, I think T-Mobile has every right to charge a little more for a phone that constantly uses bandwidth. Besides, we're lucky. T-Mobile is pretty much the cheapest carrier for unlimited web, and also the only one that doesn't FORCE you to have internet.
Like someone else said, if you've been with T-Mobile for a long time (more than 2yrs and the longer the better) you can generally get CS to change your internet to the "MyTouch Preferred" internet. It's the same thing as the 4G Unlimited Web, but is $20/mo instead.
As for the legality of the plan name, you still get the 4G speeds if you go into a 4G zone. So no, it's in no way illegal to post that. You aren't paying more and they aren't forcing you to pay for the internet (don't want it? Call CS and cancel it. Heck, you may even get someone nice who will give you a month or two free...)
On a side note, if you think it's too expensive, but just have to have internet on your phone, get the cheaper 200MB plan for the MyTouch. You still get the guaranteed 4G speed, but just get cut off at 200MB (but I really wouldn't suggest it)
Hopefully everything I told you help put everything in perspective.
I'm currently on the myTouch unlimited + 400 text for $24.99. Will I "NOT" get HSPA+(4g speeds) without the 4g data plan??? Only network I get is HSDPA which is 3g. Any input is appreciated.
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Vibrant on other carriers

I was wondering what other carriers i could use my tmo vibrant on.
Paying like 150 a month for wifes phone and mine. 700 min family plan
I wish it was possible to just get data since we dont use it for a phone
Hopeing somone might have some alternative ideas..
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I've heard att 3g works on the vibrant. Any other carrier would probably only utilize edge.
You should call T-Mobile to see what plan you can get to. I had an old line I stopped using when my wife and I switched to a family plan. T-Mobile was able to drop my plan down to $10 a month for 20 minutes and no texts. It was still on contract, so this was better for me than paying an early termination fee.
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"new" unlimited plan

Anyone else notice that T-mobile's new data plan is now at 2GB and not 5GB? Does anyone know if older subscribers are grandfathered in?
We are always grandfathered in. That's what our contract does
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FALSE FALSE......thats 2gb is for only the cheaper unlimted plan.....if ur not on the cheap plan then its still 5gb till slow down......so maybe dont be so cheap and you wont have to 2gb......im at 3.68gb now and still full speed till i hit 5gb
kitila said:
FALSE FALSE......thats 2gb is for only the cheaper unlimted plan.....if ur not on the cheap plan then its still 5gb till slow down......so maybe dont be so cheap and you wont have to 2gb......im at 3.68gb now and still full speed till i hit 5gb
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Wait... there is more than one unlimited plan? Really? One costs more than another but there are both unlimited?...
Also maybe I misread your tone, but you sound like a ****. Just saying. Sorry if I'm off base.
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What is the cheapest you can get on the tmobile plans, including grandfathered plans? Unlimited texting and basic internet (2g or 3g) included also?
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[Q] USA Users, What plan are you using?

I recently discovered that ATT gophone (prepay or pay as you go) for android phones is only 50/month and everything is unlimited...voice/text/data. There is no way you can go over any limits, even if you tried to.
Can anyone verify this is actually the case and if they use this?
Apparently you have to purchase an additional data plan if you are using IOS or WP7, but not Android. I'd love to know if anyone knows why this is the case.
I'm currently on tmobile im paying over 100/month, but the 3g limitations on the GNote is maing me switch to att, thankfully. This should cover the cost of the note in less than one year.
Thanks,
Jason
45 mo/ 4GB Plan
randypurcz said:
45 mo/ 4GB Plan
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can you please elaborate?
is that under contract, pre pay, post pay?
why wouldnt you for for the 50/month all unlimited prepay instead?
jason370 said:
can you please elaborate?
is that under contract, pre pay, post pay?
why wouldnt you for for the 50/month all unlimited prepay instead?
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I think its his/her enterprise data plan.
My Note's on the way - should be here on tuesday. Meanwhile, my 2 yr verizon contract ends tomorrow, so i signed up with at&t. I picked the post-paid month-to-month plan that includes 450min. + unlimited data (for non-smartphones) which would bring my monthly bill to $70. I was thinking of doing the $50 gophone thing but then i read that coverage not as extensive, speed throttling on prepaid, etc. so i'd rather just spend the little extra for the benefits of postpaid.
jason370 said:
I recently discovered that ATT gophone (prepay or pay as you go) for android phones is only 50/month and everything is unlimited...voice/text/data. There is no way you can go over any limits, even if you tried to.
Can anyone verify this is actually the case and if they use this?
Apparently you have to purchase an additional data plan if you are using IOS or WP7, but not Android. I'd love to know if anyone knows why this is the case.
I'm currently on tmobile im paying over 100/month, but the 3g limitations on the GNote is maing me switch to att, thankfully. This should cover the cost of the note in less than one year.
Thanks,
Jason
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Click to collapse
Sorry to break it to you, but I don't think that it works like that. The $50.00 unlimited plan only provides unlimited data for non-smartphones. You can get that plan with an Android phone, but if you do, you will have no Internet access. If you don't talk much and don't use too much data, you could go with the $25.00/250min plan plus the $25.00/500MB data plan. (Source: I just chatted with a support rep.)
Personally, I'm hoping that they either release a US-compatible CDMA version in the near future, or that the people in this thread succeed in getting the existing Note to run on T-Mobile. If either happens soon, I will probably import one immediately.
Grandfathered $30/mo unlimited data plan for me. Good thing too, because I usually go through 10+GB of data per month!! Netflix, YouTube, Pandora and Google Music. Make sense now?
So your bill at the end of the month is $30 plus tax? Is there a voice anf text plan or is this all inclusive? This is through att and if so is pre or post pay?
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jason370 said:
So your bill at the end of the month is $30 plus tax? Is there a voice anf text plan or is this all inclusive? This is through att and if so is pre or post pay?
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He has the grandfathered Unlimited Data Plan. It's $30/month on your bill. It stopped being obtainable about 1 year ago.
Yes I am crystal clear on the $30/ month part for unlimited data. I'm ado quite clear on the definition of grandfathered in this context. This however does not answer my question regarding
1) which service provider(I'm assuming ATT, but I'm not sure)?
2) does this also include voice and text or does he have those plans in addition to his grandfathered 30/month data plan?
Thanks,
Jason
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AnandA777 said:
Sorry to break it to you, but I don't think that it works like that. The $50.00 unlimited plan only provides unlimited data for non-smartphones. You can get that plan with an Android phone, but if you do, you will have no Internet access. If you don't talk much and don't use too much data, you could go with the $25.00/250min plan plus the $25.00/500MB data plan. (Source: I just chatted with a support rep.)
Personally, I'm hoping that they either release a US-compatible CDMA version in the near future, or that the people in this thread succeed in getting the existing Note to run on T-Mobile. If either happens soon, I will probably import one immediately.
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Click to collapse
This is patently false. I've been on the non-smartphone data with AT&T for over 3 years using a variety of imported, unlocked smartphones (android and otherwise).
Well that's good news for me then. Do you have full internet capabilities? Also could you tell me which plan, provider, pre or post pay?
Thanks!
Jason
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jason370 said:
Yes I am crystal clear on the $30/ month part for unlimited data. I'm ado quite clear on the definition of grandfathered in this context. This however does not answer my question regarding
1) which service provider(I'm assuming ATT, but I'm not sure)?
2) does this also include voice and text or does he have those plans in addition to his grandfathered 30/month data plan?
Thanks,
Jason
Sent from my HD7 using XDA Windows Phone 7 App
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Sorry, misread.
He's probably on VZW or AT&T and the Grandfathered Data Plan is just for data.
jason370 said:
Well that's good news for me then. Do you have full internet capabilities? Also could you tell me which plan, provider, pre or post pay?
Thanks!
Jason
Sent from my HD7 using XDA Windows Phone 7 App
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I am post-paid on AT&T, 450min/mo @ $39.99 + $10 unlimited data for non smartphones (MEdiaNet) + $20 Unlimited texting / mobile to mobile calling. If you search about there are a ton of people on AT&T doing this. The caveat is that your IMEI number cannot be in AT&T's system as a smartphone. That means you need to use an international market unlocked phone. There are people doing this with Galaxy SII and you don't need root or anything else.
Also, if you are bringing your own hardware (GNote) you don't need to sign a contract either (even post-paid) so you can quit whenever you want. Just get a SIM and activate it.
You can always go to T-Mobile and do the $50 prepaid contract that does unlimited talk, text, and web. But you have to provide your own cell phone or purchase one from them or elsewhere. This is a really good deal, it also gives 4g if you have a 4g phone.
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ameedi600 said:
You can always go to T-Mobile and do the $50 prepaid contract that does unlimited talk, text, and web. But you have to provide your own cell phone or purchase one from them or elsewhere. This is a really good deal, it also gives 4g if you have a 4g phone.
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Sadly, T-Mo uses AWS frequencies for HSPDA that aren't available on the Note.
Ok so why wouldn't you do the 50/month prepay (att) which has unlimited voice/text/data and use the same dumbphone imei?
It seems you currently pay 69/month with some limitations.
kuaka said:
I am post-paid on AT&T, 450min/mo @ $39.99 + $10 unlimited data for non smartphones (MEdiaNet) + $20 Unlimited texting / mobile to mobile calling. If you search about there are a ton of people on AT&T doing this. The caveat is that your IMEI number cannot be in AT&T's system as a smartphone. That means you need to use an international market unlocked phone. There are people doing this with Galaxy SII and you don't need root or anything else.
Also, if you are bringing your own hardware (GNote) you don't need to sign a contract either (even post-paid) so you can quit whenever you want. Just get a SIM and activate it.
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My Note is arriving this week. I am planning to use Straight Talk following this wiki:
http://wiki.howardforums.com/index.php/Straight_Talk_Android
$45/mo prepaid for unlimited talk/text/data using AT&T towers.

What is the best plan we can get in U.S?

I'm looking to get the cheapest plan for unlimited everything. I've seen 70 dollars in T-Mobile, is there anything cheaper then that elsewhere that anyone knows about. I'm trying to save as much cash from Verizon which is killing me with the plan I currently use. Any prepaid plans? Input much appreciated.
This has been discussed in a ton of other threads on here but I'll help you out anyways. T-Mobile prepaid $30 a month with 100 minutes, unlimited texting, and 5gb of unthrottled 4G is what you want.
Sent from my Galaxy Nexus using xda premium
http://androidandme.com/2012/10/carriers/top-4-us-pre-paid-wireless-plans-for-the-nexus-4/
FWIW, my wife and i are switching to at&t straight talk in March when our contract is up.
Edit... also read through this thread
http://forum.xda-developers.com/showthread.php?t=1455014
Sent from my Nexus 7 using xda premium
ctowne said:
This has been discussed in a ton of other threads on here but I'll help you out anyways. T-Mobile prepaid $30 a month with 100 minutes, unlimited texting, and 5gb of unthrottled 4G is what you want.
Sent from my Galaxy Nexus using xda premium
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Is there a particular app I can use that doesn't use minutes for voice? I've heard about this plan but I tend to use 1-1.5k mins a month.
Straight Talk
Straight Talk can't be beat. For $45 you get unlimited talk, text and I have yet to be capped/throttled on data. I was hesitant to move us to their service because they're an MVNO, but it works really damn well! I travel the US extensively, so my opinion is tested.
Straight talk for me. We now have all of our smart Phones on ST.. Great speeds in my area no call drops it just works..
Gja88 said:
Is there a particular app I can use that doesn't use minutes for voice? I've heard about this plan but I tend to use 1-1.5k mins a month.
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Use google voice combined with groove ip. Completely free unlimited voice. U can also text through google voice. I have been looking for a data-only plan but haven't had much luck finding any.

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