[Q]Is my tablet bricked... factory reset? - Acer Iconia A500

I've had my since last Saturday from Bestbuy and today after downloading Taptu from the market it froze my tablet. I rebooted and when it came back up it was still sluggish. I rebooted again and now I'm stuck on the android logo and won't go any further. Does anyone know how to do a factory reset? This is really annoying me since I haven't done any mods to this tablet. I'm coming from a viewsonig G tablet that I had rooted and overclocked to 1.5ghz. I thought I would give it a few weeks before I rooted this device.

Just a quick update, I'm chatting with Acer support right now. Hopefully they can tell me how to do a factory reset so I can return this tablet. Very disappointed at this point.
OMG this support person has no clue what device this is. This is how they want me to do a factory reset:
Prajesh Jena: Okay.
Prajesh Jena: Well ****, the cause for the issue you are experiencing is might be due to static electricity. The battery issue occurs when one of the cells in the battery fails to hold charge properly.
Prajesh Jena: The static current remains in the battery sometimes due to which it does not allow the battery to get charged up. Hence, I will provide you the power drain steps.
Prajesh Jena: 1. Turn off the notebook and unplug the power cord.
2. Disconnect all external devices.
3. Remove the battery.
4. Press and hold the power button for 10 to 15 seconds.
5. Plug the power cord back into the computer and press the power button.
6. Check the front panel LEDs (lights) on the bezel (front face) or optical drive and check if you hear the internal fan.
7. If computer boots up, turn it off.
8. Reconnect any external devices.
9. Restart the computer.
Prajesh Jena: Please perform the steps and let me know the result.

Lol, just take it in for an exchange.
Sent from my Droid using XDA App

07aspenx said:
I've had my since last Saturday from Bestbuy and today after downloading Taptu from the market it froze my tablet. I rebooted and when it came back up it was still sluggish. I rebooted again and now I'm stuck on the android logo and won't go any further. Does anyone know how to do a factory reset? This is really annoying me since I haven't done any mods to this tablet. I'm coming from a viewsonig G tablet that I had rooted and overclocked to 1.5ghz. I thought I would give it a few weeks before I rooted this device.
Click to expand...
Click to collapse
Yes that's how their support is. Although that's really bad because they're supposed to know what you have when you put your serial number or snid in and that rep. seems to think you have a notebook.
This is straight out of the Acer A500 manual so I hope it works for you:
Resetting your tablet
You may have to perform a reset if your tablet fails to respond when buttons are pressed or the screen is tapped.
To reset your tablet use a small thin object (such as a paperclip) to press the recessed reset button.
If that works then you can do the factory reset as you should probably know by now, Settings->Privacy->Factory Reset.
GL.

Neoprimal said:
Yes that's how their support is. Although that's really bad because they're supposed to know what you have when you put your serial number or snid in and that rep. seems to think you have a notebook.
This is straight out of the Acer A500 manual so I hope it works for you:
Resetting your tablet
You may have to perform a reset if your tablet fails to respond when buttons are pressed or the screen is tapped.
To reset your tablet use a small thin object (such as a paperclip) to press the recessed reset button.
If that works then you can do the factory reset as you should probably know by now, Settings->Privacy->Factory Reset.
GL.
Click to expand...
Click to collapse
I tried the reset instructions prior to posting this thread but it didn't really do anything but reboot the tablet. It was still stuck on the android logo screen. I ended up going back to Bestbuy and trading it in for the Xoom. I really, really liked the A500 but this put a scare in me. I would understand if I borked the tablet by rooting or modding it, but it was stock. Oh well, lesson learned.

I'm having the same issue except mine is loading past the android screen to the unlock screen but i get no response from the display and once i hit the power button it won't turn back on unless i hit the reset button and it sucks because best buy is sold out right now so i can't exchange the device which sucks A** I'd have to wait 2 weeks to get another one if i could get the factory i could restore it but no luck finding that so i have a brick that looks shiny

Related

x7501 trouble with wake-up.

I just got my advantage a couple of days ago. i haven't had much time to use it yet, because of work. i haven't installed any sofware. Sometimes my device simpy won't wake-up. After soft feset, the only thing i did was connect a bluetooth headset, which worked fine. I turned off the screen, and when i came back to my device, about two hours later, it would not wake-up. I had to soft reset. This has happened a few times. Also, its very slow with entering text (When i finished typing the word 'text', 'soft reset' was just being entered on the screen.) It would be worse, but i stop to let it catch up, and check for typos.
It is really annoying to buy a new device and have to put up with this crap. Any help is appreciated.
If it were me, I would try a 'Hard Reset' and if that did not clear up the problem, call HTC for a warranty replacement. Hard Reset is hold the volume slider down while clicking the reset button on back of the device.
Brad Miter
I'm not having the issues with it not waking up, but recently I've had the issues with randomly occuring extreme slowdown, similar slow text entry, quick battery run down and insanely slow screen redrawing and general responsiveness to hardware of screen based input. I've tried soft resets, hard resets, trying to isolate software that might be causing it. So far it seems that the Illiumsoft Newsbreak feed reader I had been using for months without issue might be related to the problem, but I'm wondering if the problem isn't software specific but actually just related to data downloading activity. Thus far, I'm a couple days in without Newsbreak and no occurances of the problem...
Have you tried tapping the button on the lower right side of the phone (power button) sometimes mine does the same thing, good luck...TJ
i am going to hard reset, but with no software installed i dont know that this will help. i am considering switching to the (whats it called, black touch) rom. i dont know f this will help my current issue, but it sure looks nice. on all of my previous devices, i've always used the factory rom, and i'm somewhat clueless and intimidated by the whole process. I just dont want to screw up my new device. if anyone can help with any of these issues, please do.
TrekkerJmm said:
Have you tried tapping the button on the lower right side of the phone (power button) sometimes mine does the same thing, good luck...TJ
Click to expand...
Click to collapse
That's the problem, when i press the power button, nothing happens. I have to soft reset to get the device to come back on.
miterb said:
If it were me, I would try a 'Hard Reset' and if that did not clear up the problem, call HTC for a warranty replacement. Hard Reset is hold the volume slider down while clicking the reset button on back of the device.
Brad Miter
Click to expand...
Click to collapse
Concerning the warranty replacement, i bought this from a guy on ebay. It was still in the sealed box with compusa sticker on it, but i'm not sure if the warranty is transferable. Maybe if i could get him to send his receipt I would covered at least from his date of purchase. Anyone know specifics about the manufacturers warranty?
weaselcossey said:
i've always used the factory rom,
Click to expand...
Click to collapse
Well that's your first mistake...
Confucious said:
Well that's your first mistake...
Click to expand...
Click to collapse
Perhaps you could help me fix that problem by telling me how to install the black touch rom without screwing it up.
I'm obviously no developer, nor expert in any type of computer skills. I come to this forum because I love the device, my issues are usually resolved after some discussion here, the people are mostly friendly, and i'm interested in making my device better. I just need some help to do so.
weaselcossey said:
That's the problem, when i press the power button, nothing happens. I have to soft reset to get the device to come back on.
Click to expand...
Click to collapse
If you press the power quickly and lightly it should come back to
standard Today screen versus pressing and holding which brings up
the power off "pop up",at least that how my 7501 responds.
You may want to try that hard reset then play with Start/Settings
/System/Power.
bigtsr said:
If you press the power quickly and lightly it should come back to
standard Today screen versus pressing and holding which brings up
the power off "pop up",at least that how my 7501 responds.
You may want to try that hard reset then play with Start/Settings
/System/Power.
Click to expand...
Click to collapse
i understand that the buttons respond differently depending on how you press them (press and release, press and hold, etc.) The problem is sometimes, usually when i'm working and away from my phone for awhile, the device simply won't wake-up (power button or any other button pressed in anyway does nothing.) after a soft reset eveything seems fine. this has probably happened 4-5 times in 3 days. After hard reset its only happened once.
Sometimes my device doesn't seem to respond when i plug in the charger, nothing lights up. I've also noticed everytime i check .the battery meter, its alway a denomination of 10 (10%, 20%, 30%). I was sure this was going to be a great device, but i'm beginning to have my doubts.
weaselcossey
I had experienced this before but it is so rare that it's hardly worth mentioning. Are you using WM5 or WM6?
It is normal that the battery strength shows in increment of 10%.
If hard reset does not solve the problem, I would try to re-flash the ROM and see if the problem goes away.
eaglesteve said:
weaselcossey
I had experienced this before but it is so rare that it's hardly worth mentioning. Are you using WM5 or WM6?
It is normal that the battery strength shows in increment of 10%.
If hard reset does not solve the problem, I would try to re-flash the ROM and see if the problem goes away.
Click to expand...
Click to collapse
i'm using wm6, i'm currently using the factory rom on my advantage x7501, but planning to upgrade this evening.

(Q)Help with boot loop!

Ok so my Iconia is rooted and has been since I bought it. However today and the past couple days it would randomly freeze and restart. Now it is stuck in a constant reboot cycle. I tried reset button and nothing. Tried holding volume down and power and it comes up saying restoring or what ever and then drops me at an exclimation mark and the android guy. Any help guys?!? I haven't canged anything that I can think of.Sometimes it will boot to the screen being locked but crashes again seconds after unlocking
If nobody knows I guess I will try and take it back tmrw?
Seems done for if no hard reset is working. Did you mess with any files to make this happen?
Do you have adb set up and working? If not, that might give you some help. There are various threads on how to set it up in windows and Ubuntu(I've gotten it to work on Debian and Trisquel also)
Just bought my A500 today, started seeing it wake up every few minutes and read in another thread that a factory reset fixed it. I tried a factory reset following the manual and now my un-rooted, purely stock A500 is stuck on a boot loop. Would appreciate any ideas people might have.
Nope i didn't change anything. And I don't have adb set up. I think I will just get my money back and get the asus
9646gt said:
Nope i didn't change anything. And I don't have adb set up. I think I will just get my money back and get the asus
Click to expand...
Click to collapse
Good luck finding one. I had a manager at Bestbuy look into their distribution channel software and the SKU wasn't even found, even though it's on their website. Dunno about other places.
"Chatted" with ACER tech support tonight. I was told to turn off the tablet, turn it back on, then hit the reset button (because of course I didn't think to do any of that before). The result was the same and with nothing else to give me told me I would need to send the unit in for repairs that could take up to 14 days. I think I will elect to take it back to Best Buy tomorrow for an exchange....

[HELP] A500 Unbricking challenge

OK, I've got a buck thirty-seven in loose change and a John Denvers Greatest Hits cassette for whoever can help me out with this one. I was going to return my Icona to stock last night so I could let it update to 3.1; using Thors CWM, I formatted /system then /data with plans to do a factory reset (out of habit from flashing my phone every week or so, I probably didn't need to). Before the data finished formatting, I got called away from my desk to the OR and ended up leaving the tablet alone for the rest of the night.
This morning, I found the tablet powered down; when I booted it, I got the Acer screen, then the android screen, then it powered down. When I tried to use a USB keyboard to get into recovery, I got nothing. When I tried to boot and hold the "-" down to flash update.zip, it would power off before it would get there. Tried to use the hard reset, nothing.
Put my son on the project today while I was working. He tried everything he could find, specifically the 9-step procedure. No luck there, it will power off before he can get anything done. Strange thing is I just picked it up after it has been sitting a while and tried to boot into recovery, and it went into CWM.... for about 5 secs, then powered down. Now it won't boot into recovery, powers down quickly. He said it did that earlier today, so it seems that if you let it sit awhile and boot, it at least will get into recovery initially (I'm gonna explore that theory, letting it rest now).
Anyone got any advice or ideas? I've searched the threads and can't find anyone who has had this problem yet. If the damn thing had screws on the back, I'd take it apart and drain the battery down. Someone throw some genius my way.
No clues other then if it onlybruns a few minutes is it getting hot
You can open the back with a credit card. Remove your similar then go along the edge starting acoss the tap taking care and be gentle. The plastic on the back is part of what removes as part of the metal to back cover.
Hope this helps
erica_renee said:
No clues other then if it onlybruns a few minutes is it getting hot
You can open the back with a credit card. Remove your similar then go along the edge starting acoss the tap taking care and be gentle. The plastic on the back is part of what removes as part of the metal to back cover.
Hope this helps
Click to expand...
Click to collapse
I might try that soon, gonna keep at it. It's not a heat issue; it only runs a few secs before it shuts down. I know it's got something to do with me formating the data and not finishing the reset.
Have to ask, but is the bat flat or does it do it plug in.
Changing my post...I got a question instead:
When you hold down the "-" key, do you see anything on your screen saying the recovery key was pressed?
SmittyRN said:
OK, I've got a buck thirty-seven in loose change and a John Denvers Greatest Hits cassette for whoever can help me out with this one. I was going to return my Icona to stock last night so I could let it update to 3.1; using Thors CWM, I formatted /system then /data with plans to do a factory reset (out of habit from flashing my phone every week or so, I probably didn't need to). Before the data finished formatting, I got called away from my desk to the OR and ended up leaving the tablet alone for the rest of the night.
This morning, I found the tablet powered down; when I booted it, I got the Acer screen, then the android screen, then it powered down. When I tried to use a USB keyboard to get into recovery, I got nothing. When I tried to boot and hold the "-" down to flash update.zip, it would power off before it would get there. Tried to use the hard reset, nothing.
Put my son on the project today while I was working. He tried everything he could find, specifically the 9-step procedure. No luck there, it will power off before he can get anything done. Strange thing is I just picked it up after it has been sitting a while and tried to boot into recovery, and it went into CWM.... for about 5 secs, then powered down. Now it won't boot into recovery, powers down quickly. He said it did that earlier today, so it seems that if you let it sit awhile and boot, it at least will get into recovery initially (I'm gonna explore that theory, letting it rest now).
Anyone got any advice or ideas? I've searched the threads and can't find anyone who has had this problem yet. If the damn thing had screws on the back, I'd take it apart and drain the battery down. Someone throw some genius my way.
Click to expand...
Click to collapse
Well, I let it sit for a while, and instead of holding down the "-" key, I plugged in the keyboard and pressed the home key. Nothing seemed to happen, but when I turned it back on after that it booted up and let me go through the setup screen. Strange, but at least it's working.
shaun298 said:
Have to ask, but is the bat flat or does it do it plug in.
Click to expand...
Click to collapse
Yeah, sorry, I have no idea what you are asking.
tkirton said:
Changing my post...I got a question instead:
When you hold down the "-" key, do you see anything on your screen saying the recovery key was pressed?
Click to expand...
Click to collapse
Yeah, it would say that the recovery key was pressed or whatever, just for about 1 sec, the shut off.

[Q] A500 Keeps Shutting Down - Any Ideas?

After booting my tablet for the first time, I connected to the internet. The unit then told me that I needed a system update (4.something). I clicked ok. The system connected and downloaded the update. It seemed to install it. It then attempted to shutdown and it hung up at the final moment and the little activity circle just continued to go round and round.
I forced a shut down and rebooted. Next the "ACER" and the "android" came on the screen in that order. Next the tablet said that it was shutting down and the same thing happened -- it hung up again with little circle. Every time I attempt to reboot it repeats the same cycle. I have tried resetting the unit and holding the power and the volume+ down on reboot, but nothing seems to help.
I tried phone tech support and they sent me to a third party repair that charges even when the unit is under warranty. Acer support was not even accepting emails! This is a strange customer support.
Can anyone help?
Thanks
How long did it hang at the spinning circle? Probably what it was doing was updating you to HC 3.2. Sometimes it can take up to 20 minutes before if finishes.
I suspect maybe you force booted it before it could finish.
The easiest thing, would've been to take it back to the store for a replacement.
However, you might try the factory reset option. I've never used it, but, you'll see a small pinhole near the power button. With power off, press and hold the pinhole (with whatever you can find to fit, mabe a small paperclip) and power on I believe (check your instructions). Hopefully, the failed update didn't mess that up also. But probably did. Or did you already try this method according to your original post?
EDIT: Also, I would check your SD card, and remove what is on there. You can format it in your pc to FAT32. Then install it. This will ensure any garbage is removed from it.
Next, check this link;
http://forum.xda-developers.com/showthread.php?t=1276227
Pay attention to method 2. That might get you up and running, although with an unstable version. But, it will be running and allow you time to get another stable OS on it.
Check back with your progress.
Moscow Desire said:
How long did it hang at the spinning circle? Probably what it was doing was updating you to HC 3.2. Sometimes it can take up to 20 minutes before if finishes.
I suspect maybe you force booted it before it could finish.
The easiest thing, would've been to take it back to the store for a replacement.
However, you might try the factory reset option. I've never used it, but, you'll see a small pinhole near the power button. With power off, press and hold the pinhole (with whatever you can find to fit, mabe a small paperclip) and power on I believe (check your instructions). Hopefully, the failed update didn't mess that up also. But probably did. Or did you already try this method according to your original post?
EDIT: Also, I would check your SD card, and remove what is on there. You can format it in your pc to FAT32. Then install it. This will ensure any garbage is removed from it.
Next, check this link;
http://forum.xda-developers.com/showthread.php?t=1276227
Pay attention to method 2. That might get you up and running, although with an unstable version. But, it will be running and allow you time to get another stable OS on it.
Check back with your progress.
Click to expand...
Click to collapse
I can confirm this will work, the 3.2 update bootlooped my tablet too when i first got it but I just reverted back and even through the force closes was able to root and load CWM then go from there
sent from my Acer Iconia A500 beast of a tablet via XDA app
Thanks for the help. I am returning the unit.
I discovered that the unit was not charging the battery. I initially had pluged in the the unit to charge for 3 hours. After that I tried turning it on. During the numerous restart /shut down attempts, I noticed that the battery icon showed that the battery had not charged at all.
I next charged the unit for straight 10 hours. It still behaved the same way starting and then shutting down. The battery had not charged at all from the 10 hours of being plug in. I checked the charger and it was outputting a full 12 volts.
I called the vendor and will return the unit tomorrow.
Thanks for your attempts to help me.
JW

Nook -completely- unresponsive/truebrick,full battery,unrelated to Rooted Forever scr

Hello all, I'm curious to hear your thoughts and advice.
My nook is completely unresponsive. It is not stuck at rooted forever.
In fact this has nothing with a root attempt/reset/restore/power on.
I had done a a fresh reset/root with touchnooter about four months ago and was happily and smoothly reading for about two months. I then got busy and put the nook down, did not touch or use for about another two months. I tried to use it about a week ago but found that it had run out of battery in sleep after the two months of disuse (not surprising). I put it on charge overnight and everything booted right and functioned well once it turned on, except that the battery indicator in the statusbar showed a "?" and the battery info in system info showed 100% "unknown". After alot of fruitless research I put it down with the intention of reset/restore/root when I had the time.
I just picked it up this morning and was faced with the expected "Press then button below to wake up your NOOK" screen. But when I pressed the "n" button nothing happened. Obviously holding the "n" did nothing as well.
I tried to power it off and on- nothing
holding power for 20- nothing
power for 30- nothing
8 failed boots- nothing
left right- nothing
left right power-nothing
random pushing and holding of power- nothing
all these with mem card in and out- nothing
all these plugged usb- nothing
all these pugged ac- nothing
I let it charge some more- nothing
None of the buttons do anything, the screen stays inevitably at the " press the n button to wake" screen. no activity whatsoever except that when It is plugged in, the green light shows. NO ORANGE LIGHT... it is fully charged by both usb and ac.
It is not detected at all by windows anywhere.
In Linux- lsusb, bklid, and df -h yield nothing. My nook might as well be the invisible stupid ereader.
I did not drop it, sumbmerge it, perform magic around it... It has been sitting on a shelf doing nothing.
To repeat, the only thing my nook does is light up green when plugged.
It is unchangeably stuck on poe's face...
If this isn't true brick, I don't know what is.
I'm exhausted. Any ideas? I appreciate the help.
Best,
Thomas
i don't know. i just know my dog ate mine and i'm now in the market for a new screen, so if you don't get it working sell me the unit and get some money for yourself to purchase a new one =D
or you could google the disassembly instructions and try unplugging the battery, not very hard to do. could be of .. some help perhaps?
I would definitely take you up on your offer, but i'm still under warranty.
However, I would still like to have my original, and figure out what is going on and why it happened.
Ideas?
Thank you.
similar problem were solved
Hi! I might have read about similar problem solved on USB host mode here http://forum.xda-developers.com/showpost.php?p=23475998&postcount=131
That's it, thanks so much.
if it help
if it helps let them know in the tread that you had same problem. they are wondering whether it is due to host mode
[N2E]: After automatic update to 1.1, Nook Touch Screen absolutely DEAD--Nothing Work
THIS WAS A POST FROM ANOTHER SITE AS TO MY PROBLEM:
I was reading on my N2E last night. I put it down for about 30 minutes and when I came back it was displaying the default "Authors" screensaver (I had switched to the Nature photos) and asking to slide to unlock. I thought, "Oh, the new software update must have downloaded and installed. I'll check it out." To my shock, the touch screen was completely unresponsive--no amount of swiping would unlock from the screen saver. I let it set for a while longer thinking perhaps the softare update was not yet finished. No such luck.
As a result of the new update, my NOOK is now completly DEAD! I tried powering off, but couldn't do that because you are asked to confirm power off on the touchscreen, which no longer works. So, I looked online and tried the soft reset/reboot by holding down the "Home" or "n" button and then pressing the power button for several seconds. Great--it started rebooting...and came right back to the "authors" screen saver and asking to swipe to unlock. I tried this rebooting process several times, always with the same result: back to screeensaver mode with completely unresponsive touchscreen.
So, looked at the online technical troubleshooting discussion and helps and decided to try a downloaded manual install of the software update. Plugged my NOOK into my computer and it recognized it. So, I downloaded the manualo software update and dragged and dropped it onto the NOOK as directed and sure enough, it started to reboot itself. I thought, "whew, maybe this will fix it". NOPE--came right back to the locked screensaver, with no mention of attempting to update software, and the touchscreen is still dead. (By the way, all of this was done initially with the NOOK showing about 94% charged, so it was not a battery issue.)
Reconnected the NOOK to my computer and the software update file was gone from its home directory, which implies it did something with it. So, I tried repeatedly to install the software update manually, always with the same result: NOOK comes back to locked default "authors" screensaver wtih a dead touchscreen.
Looked online for B&N technical support again saw that others had this problem (though only found a couple references). Found the instructions to do a factory reset and reluctantly tried that, desparate to make my NOOK work again, but frustrated that if it did I would have to rebuild everyting on it and download my 400+ B&N book library all over again. But, guess what, factory reset just comes up to the "Welcome to your all-new NOOK" screen (sounds like progress), BUT the touchscreen is STILL dead, so I can't hit the "Next" button onscreen to proceed with setting up my factory-reset NOOK. Tried rebooting again (as this seems to be the only solution offered in the online tech support) and now it just keeps coming back to the "Welcome to your all-new NOOK" screen with a dead touchscreen keeping me from doing anything.
So, now I am taking it back to my local B&N store in hopes they will exchange it for a new NOOK.
I really want to see a feature to disable automatic updates in the future. I specifically didn't download and manually install when the update came out, figuring I'd wait for the automatic download to give time to B&N to work out the bugs and perhaps issue a patch (as they have done in the past for the N1E). Instead I get no warning about the automatic download (happens while I am reading and set the NOOK aside for 30 minutes), and then the update KILLS my NOOK.
I am not a satisfied NOOK customer at this point.
MY POST: (from the that site)
Not Sure how to do this post or whatever, but I was happy until the update and everything that happened to you is the same with me. This is the first post that describes what happened to me. I'm out of warranty and refuse (and can't) to buy another one of these. If their updates can do this, I'm not sure I want to sink another $100 into the shareholders pockets. I'd really like to know if anyone knows what may be wrong with it.
In addition to what was already mentioned, I took the battery out several times(which seems intimidating but very easy but voids the warranty) and took it completely apart cleaning the screen very well with water and another time a glass cleaner. I tried rooting also. Not sure of what to do now. It seems software related due to working fine until the update. Still at the "Welcome to your all-new NOOK" screen with unresponsive screen. I wasn't sure if the last sentence from B&N was a personal message to me welcoming me to the "new" state of the my nook.
Thanks for any help from anyone.
Thanks.
Identical problem.... and no fix..
It is a shame you got no solution for this. and the worst, you are not the only one... it happened exactly the same with my Nook ST....
Hopeless...
Machiavelli_The_Man said:
THIS WAS A POST FROM ANOTHER SITE AS TO MY PROBLEM:
I was reading on my N2E last night. I put it down for about 30 minutes and when I came back it was displaying the default "Authors" screensaver (I had switched to the Nature photos) and asking to slide to unlock. I thought, "Oh, the new software update must have downloaded and installed. I'll check it out." To my shock, the touch screen was completely unresponsive--no amount of swiping would unlock from the screen saver. I let it set for a while longer thinking perhaps the softare update was not yet finished. No such luck.
As a result of the new update, my NOOK is now completly DEAD! I tried powering off, but couldn't do that because you are asked to confirm power off on the touchscreen, which no longer works. So, I looked online and tried the soft reset/reboot by holding down the "Home" or "n" button and then pressing the power button for several seconds. Great--it started rebooting...and came right back to the "authors" screen saver and asking to swipe to unlock. I tried this rebooting process several times, always with the same result: back to screeensaver mode with completely unresponsive touchscreen.
So, looked at the online technical troubleshooting discussion and helps and decided to try a downloaded manual install of the software update. Plugged my NOOK into my computer and it recognized it. So, I downloaded the manualo software update and dragged and dropped it onto the NOOK as directed and sure enough, it started to reboot itself. I thought, "whew, maybe this will fix it". NOPE--came right back to the locked screensaver, with no mention of attempting to update software, and the touchscreen is still dead. (By the way, all of this was done initially with the NOOK showing about 94% charged, so it was not a battery issue.)
Reconnected the NOOK to my computer and the software update file was gone from its home directory, which implies it did something with it. So, I tried repeatedly to install the software update manually, always with the same result: NOOK comes back to locked default "authors" screensaver wtih a dead touchscreen.
Looked online for B&N technical support again saw that others had this problem (though only found a couple references). Found the instructions to do a factory reset and reluctantly tried that, desparate to make my NOOK work again, but frustrated that if it did I would have to rebuild everyting on it and download my 400+ B&N book library all over again. But, guess what, factory reset just comes up to the "Welcome to your all-new NOOK" screen (sounds like progress), BUT the touchscreen is STILL dead, so I can't hit the "Next" button onscreen to proceed with setting up my factory-reset NOOK. Tried rebooting again (as this seems to be the only solution offered in the online tech support) and now it just keeps coming back to the "Welcome to your all-new NOOK" screen with a dead touchscreen keeping me from doing anything.
So, now I am taking it back to my local B&N store in hopes they will exchange it for a new NOOK.
I really want to see a feature to disable automatic updates in the future. I specifically didn't download and manually install when the update came out, figuring I'd wait for the automatic download to give time to B&N to work out the bugs and perhaps issue a patch (as they have done in the past for the N1E). Instead I get no warning about the automatic download (happens while I am reading and set the NOOK aside for 30 minutes), and then the update KILLS my NOOK.
I am not a satisfied NOOK customer at this point.
MY POST: (from the that site)
Not Sure how to do this post or whatever, but I was happy until the update and everything that happened to you is the same with me. This is the first post that describes what happened to me. I'm out of warranty and refuse (and can't) to buy another one of these. If their updates can do this, I'm not sure I want to sink another $100 into the shareholders pockets. I'd really like to know if anyone knows what may be wrong with it.
In addition to what was already mentioned, I took the battery out several times(which seems intimidating but very easy but voids the warranty) and took it completely apart cleaning the screen very well with water and another time a glass cleaner. I tried rooting also. Not sure of what to do now. It seems software related due to working fine until the update. Still at the "Welcome to your all-new NOOK" screen with unresponsive screen. I wasn't sure if the last sentence from B&N was a personal message to me welcoming me to the "new" state of the my nook.
Thanks for any help from anyone.
Thanks.
Click to expand...
Click to collapse
The factory restore does not actually fix every possible problem with your Nook.
If your Nook responds at all, try to boot it up on an SD card like ClockworkMod or noogie.
At least that way you can see what is happening.
The partitioning might have become corrupted which the "factory restore" does not touch.
If no response with anything, try disconnecting the battery.
You might also try booting over USB using the techniques in rooting the new white glow.
Hello I was wondering if I'm just screwed I bought 2 nook simple touch, one for me and one for a present to my mother for her birthday on march 16. I bought them at best buy for $40 a piece on January 30. I used mine and was perfect but when I tried to set up my mom it wouldn't load the license agreement, always got stuck or reboot or something, so I loaded cwm on an sd card just to play around, tested on my nook and was fine, then put it on my moms nook booted once then I didn't press anything and turn it off then I load the image but when I tried to boot again it got stuck on the load screen and wont do anything, no reset sequence will work with the sd card on or off the other nook boots with this sd card. at the end I exchanged with my mom she is happy with her nook an I have a useless unit do you think they will exchange it I didn't rooted it or did anything to it but has the n cwm splash on screen forever. I'm in Costa Rica right now and wont return home until May do you think I'll might be able to exchange it or should I just try to repair it.
I'm glad that your mother got the working one!
You say that that one will boot on your CWM SD card, but yours won't?
It may be hard to get your unit exchanged with a conspicuous screen on it, even if it's not your fault.
When you plug it into your desktop is there any indication of a new USB device found?
If it's charged and no amount of the power button gets a reaction, I'd open it up.
any news???
Hi endor43, same problem here, have been able to find any solution?
endor43 said:
Hello all, I'm curious to hear your thoughts and advice.
My nook is completely unresponsive. It is not stuck at rooted forever.
In fact this has nothing with a root attempt/reset/restore/power on.
I had done a a fresh reset/root with touchnooter about four months ago and was happily and smoothly reading for about two months. I then got busy and put the nook down, did not touch or use for about another two months. I tried to use it about a week ago but found that it had run out of battery in sleep after the two months of disuse (not surprising). I put it on charge overnight and everything booted right and functioned well once it turned on, except that the battery indicator in the statusbar showed a "?" and the battery info in system info showed 100% "unknown". After alot of fruitless research I put it down with the intention of reset/restore/root when I had the time.
I just picked it up this morning and was faced with the expected "Press then button below to wake up your NOOK" screen. But when I pressed the "n" button nothing happened. Obviously holding the "n" did nothing as well.
I tried to power it off and on- nothing
holding power for 20- nothing
power for 30- nothing
8 failed boots- nothing
left right- nothing
left right power-nothing
random pushing and holding of power- nothing
all these with mem card in and out- nothing
all these plugged usb- nothing
all these pugged ac- nothing
I let it charge some more- nothing
None of the buttons do anything, the screen stays inevitably at the " press the n button to wake" screen. no activity whatsoever except that when It is plugged in, the green light shows. NO ORANGE LIGHT... it is fully charged by both usb and ac.
It is not detected at all by windows anywhere.
In Linux- lsusb, bklid, and df -h yield nothing. My nook might as well be the invisible stupid ereader.
I did not drop it, sumbmerge it, perform magic around it... It has been sitting on a shelf doing nothing.
To repeat, the only thing my nook does is light up green when plugged.
It is unchangeably stuck on poe's face...
If this isn't true brick, I don't know what is.
I'm exhausted. Any ideas? I appreciate the help.
Best,
Thomas
Click to expand...
Click to collapse
There are times when a Nook gets in a mode where it won't accept a charge.
Opening it up and disconnecting the battery for a minute might fix this.
endor43 said:
That's it, thanks so much.
Click to expand...
Click to collapse
When this worked for you did the light turn orange right when you plugged the battery back in? I just took the battery out, plugged the nook into a charger, and with it plugged in plugged the battery back in and the light stays green the whole time yet I'm not able to use the nook at all.
My nook second generation is not responding to my touch I tried everything to get it to work and I eventually got it to completely power of what if it does not work when I turn it on what should I do
It could be power/battery problems.
Check to see if it makes itself known when the USB is plugged in.
If it reacts at all, that's an indication of life.

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