Database Users

Please help. My Milestone 2 is DEAD

Hi all,
I have had loads of problems with this phone, so I decided to do a factory reset.
It rebooted as normal until it got to the Motoblur setup page
It asks for the Motoblur details to be entered, but once you have entered them and pressed the 'next' button, it goes back to the previous screen instead of the next step and then gets stuck in a never ending loop.
I've tried skipping the sign in process but instead of skipping it, it just goes back to the first Motoblur account setup screen instead.
Out of desperation, I have tried to make several new Motoblur accounts but every single time, it gets to 80% completion, then stops.
I have even left running all night (plugged in) and it still freezes at 80%
I can't do another factory reset because it won't get past the Motoblur setup screen.
I've tried to do a hard reset by holding x and powering the phone on but this doesn't work. It just brings up the triangle and android robot but it does not go to the next step despite me leaving it for several minutes.
Only had it for 7 weeks and am awaiting a response from Expansys on what to do.
Any help from you guys will be greatly appreciated.

Apply a debrand image of your system and do a full wipe

phorenzik said:
I've tried to do a hard reset by holding x and powering the phone on but this doesn't work. It just brings up the triangle and android robot but it does not go to the next step despite me leaving it for several minutes.
Click to expand...
Click to collapse
Have you pressed the @ key when you get to this step with the robot and the triangle? That should bring up the reset menu, and then you use the volume and camera buttons to choose and select the option you require.
Cheers,
Steve.

StevePritchard said:
Have you pressed the @ key when you get to this step with the robot and the triangle? That should bring up the reset menu, and then you use the volume and camera buttons to choose and select the option you require.
Cheers,
Steve.
Click to expand...
Click to collapse
I didn't know you had to press @
Thanks
I've done a hard reset, but I still have the exact same problem.
If I try to input my proper Motoblur details it instantly says connection failed (it doesn't seem to even try to connect as fails the instant you press 'next)
Creating a new account hangs at 80%
Any more ideas before I throw it against a wall?
I notice there was an option to boot from SD in the recovey mode.
Would this allow me to boot an official motorola rom?
If so, where would I get the rom from?
A walkthorugh on exactly how to do this would be appreciated if this method could fix my issues.
I'm really annoyed because I sold my HD2 for this phone and I'm regretting it.
Thanks

phorenzik said:
I didn't know you had to press @
Thanks
I've done a hard reset, but I still have the exact same problem.
If I try to input my proper Motoblur details it instantly says connection failed (it doesn't seem to even try to connect as fails the instant you press 'next)
Creating a new account hangs at 80%
Any more ideas before I throw it against a wall?
Thanks
Click to expand...
Click to collapse
I think you need internet connection in order to validate your account or create a new one. Check your APN settings first, or do it on wifi.

Hi,
I've tried it whilst connected to my wifi router. I've even tried it via the data connection but nothing happens.
It seems that despite the data/wifi connections being there, it just ignores them.
I think this is the issue. It's not connecting and I don't know why
The phone displays the wifi/3G data symbols in the task bar but it doesn't seem to be using them during the Motoblur setup

Mine is dead too!!!
Hello everybody,
Greetings from sunny, flooded, blown away, Queensland Australia!
Long time lurker, first time poster...
I have a...
Vodafone-Australian-2.2-Milestone2
2 weeks old and its an expensive paper weight. It was rooted and thats about it, had a bunch of root required apps on there, installed the bootstrap, but hadnt installed Xrecovery yet.
I was playing around the other day. changing settings, installing and uninstalling a heap of apps, testing them. Some app suggested I restart or it restarted itself, cant recall, and that was the end. Boots until it gets past the M, and then its just bootloop city.
Won't register on comp in RSD or anything. Will boot to stock recovery and cleared cache and data several times, but that didnt fix anything. Won't even charge the battery. It will run an update but has to be signed. Problem is, we havent had any updates yet on these phones in Australia and there are no custom roms. What update.zip could I get to try to fix it, because I think thats about my only hope.
While recovery was wiping the data and cache it would stop frequently and each time I would touch the ok in the bottom corner of the screen and it would continue, and seemingly despite the 10 or more stops, completes fine. Surely thats not normal.
Out of ideas, I would just send it back with a story but the vodafone boot animation is replaced with disco flashing lights. and thats all it does, non-stop. Do you think they will notice someone has been tinkering?
Ideas? Thoughts?
Oh, and forgot to mention, when I first got it I had the same problem with the Motorola sign in wizard on startup, for quite a while, cant remember how I got around it though. Stop trying to sign in and just get out of that wizard, install ADW Launcher or similar and dont go near any Moto apps. You are only required to do a Gmail sign in, not Moto.

That's the problem though.
I'm stuck at the Motoblur sign in and it will not skip.
Whenever I select skip, it just goes back to the motoblur sign in page instead of going to the home screen.
Basically, in a nutshell, this is what's wrong:
I can't sign in to motoblur (gets stuck in a loop)
I can't create a new motoblur account (crashes at 80% every time)
I can't skip the sign in process (takes me back to the motoblur sign in page instead of loading home screen)
This is my first and last Motorola phone. Not good at all.

So what happens if you press press home or back repeatedly instead of skip? And if all fails reflash new SBF

benking1972 said:
So what happens if you press press home or back repeatedly instead of skip? And if all fails reflash new SBF
Click to expand...
Click to collapse
It just goes back to the motoblur setup/signin screen no matter how many time I press home, back or skip. It's as if a dll is missing and it's unable to boot to the home screen.
How do I flash a new SBF?
Motorola have agreed to let me return it but if I can do it myself I'd rather do it.
I have found this guide http://forum.xda-developers.com/showthread.php?p=11155476#post11155476
but the link to the UK SBF is dead

Yeah, that's the one, and the link to UK SBF works fine for me. If you can't get it to flash that way, then you are going to have to do it the way I am about to do mine, which is...
http://forum.xda-developers.com/showthread.php?t=804088
Failing that, send it back and be done with it.

since its so new id send it back. you shouldnt be having this problem at all. the milestone 2 is a very solid phone. i had mine running for 90 days straight not even a reboot or crash or anything lol. sounds like you just got a duff one. with any piece of technology theres bound to be a few that slip through the net. even if you find a fix for your problem you dont know what is causing it. and if youve had problems before then somethings obviously wrong. since theyve agreed to let you return it then thats your best option.

Probably i should send mine one back as well.
Bought a new Milestone 2 yesterday (from ebay, Chinese guys but as per retail package phones are for UK market). Put the SIM in just to check before wiping out everything from my old Defy. Made a call, checked the version and the menu and put the SIM back to Defy to backup all I needed. Plugged Milestone to the mains. 3 hours later found promising "Fully charged" on the screen and put the SIM in. That was it... Since I can't power the phone whatever I do. I thought the Power button went off as I tried to perform hard reset (x+Pwr), BRM (Arrow up+Pwr) and nothing happent at all. But then I put the phone on the charger again and the Power button worked fine switching the screen off and back on.
Any other methods to get the phone running?
UPDATE: It's strange and weird, but I've just had an idea to remove SD card and it worked - the phone powered on immediately!! Formatted the card using card reader, put it back - the phone works flawlessly. Fantastic! =))

[Q]Is my tablet bricked... factory reset?

I've had my since last Saturday from Bestbuy and today after downloading Taptu from the market it froze my tablet. I rebooted and when it came back up it was still sluggish. I rebooted again and now I'm stuck on the android logo and won't go any further. Does anyone know how to do a factory reset? This is really annoying me since I haven't done any mods to this tablet. I'm coming from a viewsonig G tablet that I had rooted and overclocked to 1.5ghz. I thought I would give it a few weeks before I rooted this device.

Just a quick update, I'm chatting with Acer support right now. Hopefully they can tell me how to do a factory reset so I can return this tablet. Very disappointed at this point.
OMG this support person has no clue what device this is. This is how they want me to do a factory reset:
Prajesh Jena: Okay.
Prajesh Jena: Well ****, the cause for the issue you are experiencing is might be due to static electricity. The battery issue occurs when one of the cells in the battery fails to hold charge properly.
Prajesh Jena: The static current remains in the battery sometimes due to which it does not allow the battery to get charged up. Hence, I will provide you the power drain steps.
Prajesh Jena: 1. Turn off the notebook and unplug the power cord.
2. Disconnect all external devices.
3. Remove the battery.
4. Press and hold the power button for 10 to 15 seconds.
5. Plug the power cord back into the computer and press the power button.
6. Check the front panel LEDs (lights) on the bezel (front face) or optical drive and check if you hear the internal fan.
7. If computer boots up, turn it off.
8. Reconnect any external devices.
9. Restart the computer.
Prajesh Jena: Please perform the steps and let me know the result.

Lol, just take it in for an exchange.
Sent from my Droid using XDA App

07aspenx said:
I've had my since last Saturday from Bestbuy and today after downloading Taptu from the market it froze my tablet. I rebooted and when it came back up it was still sluggish. I rebooted again and now I'm stuck on the android logo and won't go any further. Does anyone know how to do a factory reset? This is really annoying me since I haven't done any mods to this tablet. I'm coming from a viewsonig G tablet that I had rooted and overclocked to 1.5ghz. I thought I would give it a few weeks before I rooted this device.
Click to expand...
Click to collapse
Yes that's how their support is. Although that's really bad because they're supposed to know what you have when you put your serial number or snid in and that rep. seems to think you have a notebook.
This is straight out of the Acer A500 manual so I hope it works for you:
Resetting your tablet
You may have to perform a reset if your tablet fails to respond when buttons are pressed or the screen is tapped.
To reset your tablet use a small thin object (such as a paperclip) to press the recessed reset button.
If that works then you can do the factory reset as you should probably know by now, Settings->Privacy->Factory Reset.
GL.

Neoprimal said:
Yes that's how their support is. Although that's really bad because they're supposed to know what you have when you put your serial number or snid in and that rep. seems to think you have a notebook.
This is straight out of the Acer A500 manual so I hope it works for you:
Resetting your tablet
You may have to perform a reset if your tablet fails to respond when buttons are pressed or the screen is tapped.
To reset your tablet use a small thin object (such as a paperclip) to press the recessed reset button.
If that works then you can do the factory reset as you should probably know by now, Settings->Privacy->Factory Reset.
GL.
Click to expand...
Click to collapse
I tried the reset instructions prior to posting this thread but it didn't really do anything but reboot the tablet. It was still stuck on the android logo screen. I ended up going back to Bestbuy and trading it in for the Xoom. I really, really liked the A500 but this put a scare in me. I would understand if I borked the tablet by rooting or modding it, but it was stock. Oh well, lesson learned.

I'm having the same issue except mine is loading past the android screen to the unlock screen but i get no response from the display and once i hit the power button it won't turn back on unless i hit the reset button and it sucks because best buy is sold out right now so i can't exchange the device which sucks A** I'd have to wait 2 weeks to get another one if i could get the factory i could restore it but no luck finding that so i have a brick that looks shiny

[Q] boot problems

It seems a few people have had this problem and now I am the latest victim. My A500 started acting odd with widgits disappearing and not allowing me to re-add them to the screen even though there was plenty of room. I tried rebooting but now my tab is stuck on the ANDROID load screen and stays there forever. Has anybody come across this and figured out a solution? I have tried a hard reset and have restarted holding volume up but neither of those helped. I contacted Acer tech support and those idiots told me to do a factory reset from the app menu which is impossible if android fails to boot. Now they want me to send it in for repair but I'd rather not do that and it is past the 14 day mark to return to Best Buy.
Oh, and I am not rooted.

Sound like a rogue app had a field day on your tablet... Keep trying to get it booted... remove any sd, usb etc...

fartsman said:
It seems a few people have had this problem and now I am the latest victim. My A500 started acting odd with widgits disappearing and not allowing me to re-add them to the screen even though there was plenty of room. I tried rebooting but now my tab is stuck on the ANDROID load screen and stays there forever. Has anybody come across this and figured out a solution? I have tried a hard reset and have restarted holding volume up but neither of those helped. I contacted Acer tech support and those idiots told me to do a factory reset from the app menu which is impossible if android fails to boot. Now they want me to send it in for repair but I'd rather not do that and it is past the 14 day mark to return to Best Buy.
Oh, and I am not rooted.
Click to expand...
Click to collapse
See my reply in the hard reset thread and see if it helps.

_motley said:
See my reply in the hard reset thread and see if it helps.
Click to expand...
Click to collapse
Thank you so much!!!!!!!!! I had just put on my shoes and was about to head out the door to fedex my tab to Acer when I got your response. You oughta send them a consulting bill!

[Q] A500 Keeps Shutting Down - Any Ideas?

After booting my tablet for the first time, I connected to the internet. The unit then told me that I needed a system update (4.something). I clicked ok. The system connected and downloaded the update. It seemed to install it. It then attempted to shutdown and it hung up at the final moment and the little activity circle just continued to go round and round.
I forced a shut down and rebooted. Next the "ACER" and the "android" came on the screen in that order. Next the tablet said that it was shutting down and the same thing happened -- it hung up again with little circle. Every time I attempt to reboot it repeats the same cycle. I have tried resetting the unit and holding the power and the volume+ down on reboot, but nothing seems to help.
I tried phone tech support and they sent me to a third party repair that charges even when the unit is under warranty. Acer support was not even accepting emails! This is a strange customer support.
Can anyone help?
Thanks

How long did it hang at the spinning circle? Probably what it was doing was updating you to HC 3.2. Sometimes it can take up to 20 minutes before if finishes.
I suspect maybe you force booted it before it could finish.
The easiest thing, would've been to take it back to the store for a replacement.
However, you might try the factory reset option. I've never used it, but, you'll see a small pinhole near the power button. With power off, press and hold the pinhole (with whatever you can find to fit, mabe a small paperclip) and power on I believe (check your instructions). Hopefully, the failed update didn't mess that up also. But probably did. Or did you already try this method according to your original post?
EDIT: Also, I would check your SD card, and remove what is on there. You can format it in your pc to FAT32. Then install it. This will ensure any garbage is removed from it.
Next, check this link;
http://forum.xda-developers.com/showthread.php?t=1276227
Pay attention to method 2. That might get you up and running, although with an unstable version. But, it will be running and allow you time to get another stable OS on it.
Check back with your progress.

Moscow Desire said:
How long did it hang at the spinning circle? Probably what it was doing was updating you to HC 3.2. Sometimes it can take up to 20 minutes before if finishes.
I suspect maybe you force booted it before it could finish.
The easiest thing, would've been to take it back to the store for a replacement.
However, you might try the factory reset option. I've never used it, but, you'll see a small pinhole near the power button. With power off, press and hold the pinhole (with whatever you can find to fit, mabe a small paperclip) and power on I believe (check your instructions). Hopefully, the failed update didn't mess that up also. But probably did. Or did you already try this method according to your original post?
EDIT: Also, I would check your SD card, and remove what is on there. You can format it in your pc to FAT32. Then install it. This will ensure any garbage is removed from it.
Next, check this link;
http://forum.xda-developers.com/showthread.php?t=1276227
Pay attention to method 2. That might get you up and running, although with an unstable version. But, it will be running and allow you time to get another stable OS on it.
Check back with your progress.
Click to expand...
Click to collapse
I can confirm this will work, the 3.2 update bootlooped my tablet too when i first got it but I just reverted back and even through the force closes was able to root and load CWM then go from there
sent from my Acer Iconia A500 beast of a tablet via XDA app

Thanks for the help. I am returning the unit.
I discovered that the unit was not charging the battery. I initially had pluged in the the unit to charge for 3 hours. After that I tried turning it on. During the numerous restart /shut down attempts, I noticed that the battery icon showed that the battery had not charged at all.
I next charged the unit for straight 10 hours. It still behaved the same way starting and then shutting down. The battery had not charged at all from the 10 hours of being plug in. I checked the charger and it was outputting a full 12 volts.
I called the vendor and will return the unit tomorrow.
Thanks for your attempts to help me.
JW

Thrive has been very disappointing so far

I bought this thing early this year and it has completely crashed to the point of requiring a factory reset 5 times now. I've sent it back to Toshiba only to get it back recently but all they did was a "factory reset" . Needless to say it just crashed again only this time the factory reset isn't bringing it back online it just freezes at the "Toshiba Leading Innovation" splash screen. Hopefully customer support will contact me with a week or two as they will not take your call. Oddly enough you can only call tech support and leave a return call number for customer support.
It's a shame since the device works very nicely between factory resets
Anyone else have these problems?
Splash screen keeps looping.
Asking for log in password that doesn't exist
Random reboots
Frustrating !

What ROM build are you currently running? Do you have fastboot on the device. If you want faster help and maybe resolution to your problems,
MOD EDIT: RULES STATE:
Encouraging members to participate in forum activities on other phone related sites is prohibited.
Click to expand...
Click to collapse

Can't really tell what software version I'm running at the moment and I can't even factory reset it anymore it just won't get past the leading inovations screen even after a factory reset. The firmware has not been tampered with from factory.
MOD EDIT: RULES STATE:
Encouraging members to participate in forum activities on other phone related sites is prohibited.
Click to expand...
Click to collapse

OK, if you go into recovery, how many icons do you have?

2 icons , the white box and the android logo

That is a problem. If you cannot get the device to boot, there is no way for us to get fastboot or ClockWorkMod on the device. Try removing both batteries and leaving them out for 20 minutes. Reinstall them and see if you can get the device to boot. There is also a way to get it to boot into safe mode by holding the volume down and power button.

the safe mode option doesn't do anything and the volume up and power simultaneously gets me into the factory reset, format cache etc.. menu.
Appreciate your assistance by the way.

Not really sure what we can do. Unless you can get the device to boot, we have no way to get ClockWorkMod on the device. You require ClockWorkMod in order to load a new ROM. If you are having this many issues, it may be waisted time. There may be a memory issue with the device. I would not give up. The Thrive really is a great device. If you get it rooted, you will be able to see the whole potential of the device.

I will send it back to Toshiba one more time and see what happens - thank God for NHL playoffs to keep my mind off this catastrophe
Thanks again dalepl

OK, let me know how it goes.